Database Users

Can't sync HD2 w/Win7

I just upgraded my desktop software to Windows 7 from XP but now I can't sync with my HD2. I'm using 32 bit Win7 and Outlook 2007 and when I plug in the USB cable from my HD2 I get the error message, "Driver not found". Anyone else have this problem?

SamStone said:
I just upgraded my desktop software to Windows 7 from XP but now I can't sync with my HD2. I'm using 32 bit Win7 and Outlook 2007 and when I plug in the USB cable from my HD2 I get the error message, "Driver not found". Anyone else have this problem?
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I'm using Vista and had a similar problem. Solved by installing Windows Mobile Device Centre. This is needed instead of activesync.

Yes - there have been tonnes of issues with Win 7. See for example this thread
I tried every possible solution. In the end, I had to re-install windows 7. That fixed it up right away.
A few of the possible solutions are USB related so do a search on how to uninstall and re-install USB drivers in Device Manager.

A pos solution.
In your control panel click on your device manager icon , scroll down to portable devices and uninstall all of the devices found within this cat.
Reboot your computer, i then have to re pair the phone to the computer. This works for me in Vista , ive found that if i use different usb slots to sync my phone things just seem to get messed up. I think this may work as well in W7, i use W7 sometimes and things seem to be simular.
Hope this helps
Regards

[Solved] HD2 Connection problem with Win7 & WMDC

Massive problem, HD2 gurus please help me here:
HTC HD2 & WMDC & Win7 x64 = Not working.
I've downloaded WMDC x64 bit from Microsoft's official site, installed the app, plugged my phone in the USB port..... and nothing happens. Win7 x64 does not pick up the phone via any of my USB port (I've tried like 4 different USB ports already).
Here is the weird part, Windows doesn't even pick up the HD2 as an USB device. I doubled checked via Task manager, and nothing has been detected. I have scanned for new hardware via the device manager countless of times.
Nothing shows up, not in device manager, nor control panel. Having WMDC installed doesn't help either, the app simply doesn't recognise HD2 via USB cable. Even with WMDC uninstalled, Windows just can't detect my HD2, but when I plug my Nokia N97 in the same USB port, Win7 picks it up as a mass storage device straight away.
Basically the phone will only charge the battery from the USB port, and nothing else. Win7 x64 doesn't even flinch when I plug the phone in, nothing pops up, WMDC says no device is found. I've tried just about everything, googled a bit and it seems like I'm not the only one that's suffering from this problem.
Here is a list of all the possible solutions that I've tried :
Ran WMDC as system administrator
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Took ownership of the WMDC application
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registry key in question:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost\WindowsMobile
- Right click -> Permissions -> Advanced
- Took owner ship of the registry key
- Gave the Users group Full Control.
Then in device manager:
- Scan hardware changes
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Click to collapse
Uninstall WMDC & WMDC update via Windows control panel, and plug the HD2 in without WMDC installed.
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Ran services.msc via run command, disabled Windows Mobile 2003, and re-enabled it. Fiddled around with both Windows Mobile serivces by disabling and re-enabling them
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Updated my motherboard's BIOS driver
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Please help me, this is a great phone and I can't wait to use it properly. But this has been an incredibly annoying experience.
Thanks in advance.
Edit :
Problem solved. Turned out that T-Mobile's USB cable was broken, I had to use my Nokia N97's cable to connect my HD2 to my PC
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Had the same issue last night when I first tried to sync my HD2. Same issues, ended up being I needed to update the Bios on my motherboard. Ironically it worked after I plugged it in and failed the driver install. Then went to Device Manager and ran update driver for the picked up devices. Works like a champ now. Hope this helps in some way.

techboydino said:
Had the same issue last night when I first tried to sync my HD2. Same issues, ended up being I needed to update the Bios on my motherboard. Ironically it worked after I plugged it in and failed the driver install. Then went to Device Manager and ran update driver for the picked up devices. Works like a champ now. Hope this helps in some way.
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Click to collapse
Somehow I doubt that I will need to update my motherboard's BIOS, as my PC picks up the Nokia N97 perfectly fine. Having said that, I'm busy dling my mobo's latest BIOS right now.
Will let you know how it works out.
Edit : Nope, just as I thought. Didn't rectify the problem, thanks for your advise though.

Okay, the BIOS update scared me for a second there. I didn't revert back to the default setting after the BIOS update, which made all the USB ports malfunction on my PC. I couldn't use the keyboard nor the mouse, but I solved that problem by clearing the CMOS with a jumper.
Anyway, that's not the problem... The PC still wouldn't reconise the HD2. What I have noticed is as soon as I plug my HD2 in the USB port, HD2 automatically runs the activesync.exe
Having said that, the PC still can't identify the HD2 as an USB device. Absolutely zero response from Windows 7 x64. I've been trying to rectify this problem for over 6 hours already. I have googled dozens of pages, tried just about every single solution (bar the formatting option, which I will leave it as the absolutel final resort).
Please, can someone help me.

Gentlemen, have any of you tried a usb hub?

For the heck of it, have you tried it on a different PC? Have you tried a different cable? I am not sure what cable the N97 uses. I apologize I'm not trying to be an ass or anything, just wanted to find out if it's the handset's micro USB connection problem.

N1M1TZ said:
For the heck of it, have you tried it on a different PC? Have you tried a different cable? I am not sure what cable the N97 uses. I apologize I'm not trying to be an ass or anything, just wanted to find out if it's the handset's micro USB connection problem.
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Yes, I have tried it on two different laptops, both have Win7 x86 installed.
I didn't install WMDC, instead I just plugged the HD2 in the USB port, hoping that Windows will automatically download WMDC and install everything on it's own. But alas, no luck with that either. Laptop could not detect the phone via USB cable, nor Bluetooth.
EDIT : OMG, I think I found the solution. Thanks, N1M1TZ. You actually did help me by suggesting the switch of USB cables. Since the Nokia N97 works flawlessly on my PC via USB, and the fact that both the HD2 and N97 uses the microUSB format, I was able to get the HD2 hooked up to the laptop. So it seems like T-Mobile's HD2 USB cable is the culprit. Well, it's in the bin now, I'm gonna use N97's USB cable for both of my phones in the future.

I'm glad you got it working. I had the same issue with my usb cable. Went out and purchased a replacement cable and found this ReTrak USB to micro USB cable. I have used their cables for most of my stuff from patch cord to adapters instead of my cables getting tangled or tied up together. Here's their website for more info http://www.emergeretail.com/Default.aspx

[Q] Any one else having trouble with usb ?

Sorry if this is a duplicate couldnt see anything about it.
installed wp7 every thing works fine
so i thought id try and connect it up to my computer
the phone and computer make a noise when connected
but there is no signs of it on the laptop
it wont connect to zune or wmdc Helpppp.
ps. im using windows 7 operating system for my laptop.

mattockham said:
Sorry if this is a duplicate couldnt see anything about it.
installed wp7 every thing works fine
so i thought id try and connect it up to my computer
the phone and computer make a noise when connected
but there is no signs of it on the laptop
it wont connect to zune or wmdc Helpppp.
ps. im using windows 7 operating system for my laptop.
Click to expand...
Click to collapse
Should work on 32bit, but if its the 64 then problems with drivers. Go into Device manager ans see if you have the driver problem there. update the driver.
Russ

Sorted.
it was an uninstalled driver in device manager.
i activated my live services but keep getting a cannot get information or something like that when i go to download something.

Won't connect to Zune

My Dell Venue Pro refuses to connect with my PC or the Zune software. My pc is unable to find the correct drivers. Oddly, in the device manager, my dvp shows up as four different unknown devices. I have been through every level of Zune support on the phone and even received the correct drivers via remote access (that thing where they take over your pc, I forgot the correct term). Nothing seems to work. Any suggestions?
Also, has anyone received a defect free Venue Pro?

sounds like the DVP is in Composite Mode when it should be in Zune mode.
start the EM diagnostic app by dialing ##634#, and go to Service Center. Switch to Zune mode and reboot. should fix it for you.

This won't void my warranty will it?

bbowman said:
sounds like the DVP is in Composite Mode when it should be in Zune mode.
start the EM diagnostic app by dialing ##634#, and go to Service Center. Switch to Zune mode and reboot. should fix it for you.
Click to expand...
Click to collapse
I followed your recommended steps. My dvp now shows up as a USB preconfigured device and 2 unidentified devices

It worked! Thank you so much!

Hi I also have DVP... soory for the noob question but how do you get into the service center i have dialed ##634# and get three options
phone info
system info
mms settings
where do i go from here?????
please someone help i love this phone and wp7 but this inability to connect to zune is a big problem

Here is my post detailing the same.
http://forum.xda-developers.com/showthread.php?t=1025341
But, why do u need that to get to zune?

Thanks but that hasnt worked either i am now at a loss as what to do ....
I have tried the following...
different usb ports
different cable
uninstalled zune *3 !!
hard reset phone
checked dvp in zune mode
deleted certificates
device manager wont recognise device so cant re-install driver its just not there?????
Please someone help!!!

Can u try connecting on a different PC with Win 7 or Vista?

All my efforts have been in getting it to work on our desktop Vista 32bit i have tried our laptop as well no joy, vista as well

Anything new on this front? I cannot connect to a new laptop I purchased. It works great on my previous machine, running the same OS - 64bit WIN7. Any ideas?

The DVP seems to be especially sensitive to the USB port. On my PC it won't sync from front-panel ports but it will sync from rear ones. I suspect it is a power issue.

solution
i had same problem (worked on old PC had problems wih new).
after looking my my processes and servisesc i found this "zune windows mob..."
restarded it woth connected phone and it worked
press thanks if i worked for you

Found a kb on microsofts site...had to delete the security certificate.
Sent from my LG-V909 using XDA App

This worked for me:
Goto Device Manager, Portable Devices, and then click on the Unknown Device, then click on the Update Driver Software icon at the top of the page. Thank me Later!

[/QUOTE]Also, has anyone received a defect free Venue Pro?[/QUOTE]
Well, my DVP has no problems so far...I mean, I haven't experience the other problems that other DVP users seem to be having...dunno, maybe I'm just lucky...
DVP date of manufacture: 06/27/2011

[Q] Focus not recognized by windows 7 64bit

Has anyone been able to/or know how to the focus recognized by windows 7 64 bit, its not even showing up in my device manager.

I have no problems syncing wirelessly or w/ USB cable on my home laptop (Ultimate 64-bit) and my work laptop (Enterprise 64-bit).
Michael.

I didn't have any issues using it with Windows 7 64-bit either (Ultimate and Home Premium).

Sorry, I know it's no help, but I have a laptop and PC both running Windows 7 Home Premium 64-bit with no troubles, including wifi sync with the PC.

no problems here. Are you connecting directly to PC or to a USB hub. I had problems before with USB hub.

I think it might be my cable after looking more into it. Thanks

FWIW, I am using the USB cable that came with my Nokia N900 (also using the Nokia N900 charger).
Michael.

I am having the same problem.

Windows Phone 7 doesn't use Windows Mobile Device Manager. It uses Zune. You won't get a WP7 phone to show up in WMDM on any computer.

Zune will still have to communicate to the phone via device driver.
I just connected mine via USB cable and looked in Device Manager under Portable Devices and the SAMSUNG SGH-i917 is there.
Michael.

Did you try installing Zune manually? I believe that's what I did first.
http://zune.net/en-US/products/software/download/default.htm
I'm running 64 bit Windows 7

Do you have your phone set to be a tethered modem? I run win7 64-bit, and the samsung driver fails to install every time.. If you're just looking to see your phone, open up diag and hit *#7284# (if I remember correctly, turn it back to zune-sync and plug your phone in.. Zune will autostart and it'll recognize the phone.
Probably no dice on tethering with it though, unless samsung releases a new driver, or possibly a different installation method.

Focus and Win7 64
I had the same problem with my focus. The only thing that ultimately worked for me was to plug it into a different USB Port. It was recognized as a new device and I haven't had the problem since.

If you're talking about tethering, try this to install the drivers:
http://forum.xda-developers.com/showthread.php?p=9575346#post9575346
I've never had any problems just connecting to Zune in the normal sync mode.