Database Users

USB Sync cable driver

Hi all,
Just got myself an 02 Exec and so far am pretty pleased with the device.
I've just bought it in to work with me expecting to be able to sync without issue although I need a driver
My disc is at home, and I really wanna get synced today. I've searched for the driver without success, can anyone grab the required file off their disk for me? would be much appreciated!

HI,
the driver is not all you need, as a WM2K5 device, it will only sync with active sync 4.x. So .. just download AS4 .. and sync ;-)
- Superbowl

You need Active Sync 4.0 not a driver.

Thanks for the replies peeps, however I don't think this is the case.
I have AS 4.0 with me although it's when I first plug in my Exec that it asks me to install this driver.
With AS 4.0 installed it just can;t find my device, the same happened to me at home. I just went into device manager and browsed the offending hardware to the CD where it installed the driver and then AS 4.0 could see my Exec.
Any ideas as to where I can find this driver?

Do you have full admin rights to the PC?
I am on a locked down one where I can't change anything.
Before I got the tech dudes to install AS, the PC kept asking for drivers.
Can't say much more, that's just what happened to me.
I think the message was 'installing windows mobile device...' and then wanting the driver.

Hi mate,
Yeah sure I have full admin rights. I'm really don't think AS4.0 will solve this as like I say the same happened at home until I installed this driver from the applications CD that came with my Exec.
Anymore ideas?

Try it on a different USB port.
I see this happen with a lot of devices. Plug it in one port, Windows doesn't recognize. Plug it to the next one, and it works.

i have to turn me JJ off for 5 secs, then plug into usb and its fine, if i do it when its on i get a malfunctioning usb device pop on my pc

I`m having similare problems....
Full Admin rights
Windows XP SP2
AV4.0 installed
But keep getting "not Connected" whenever I hover over the AV4 icon.
and I have checked that my AV4 on my Exec has "Synchronize all PCs using this connection".
After reinstalling a few times.
Am very stuck....

check this out....
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

Many many thanks...
Seem like I need to spend a little more time on the MS Windows Mobile site.

Thanks for the help chaps.
Seems AFTER installing AS 4.0 I then went to device manager and clicked the offending hardware after which it installed the driver.
Thanks for the help

Touch HD: Vista bluetooth driver issue

Hi,
Having my HD since a week, I am doing synchronisation with windows mobile on vista x64.
Everything is fine using the usb data cable but not using bluetooth.
The HD is recognized as I can see HTC50 but as soon vista starts, I am requested to provide a driver that I have found nowhere.
If I go in the vista device control panel, there is a bluetooth device not working properly as no driver available.
Contacted the HTC hotline, they told me they will call me back within 48 hours.
It was 5 days ago...
Anyone having the same problem or a solution?

Friend of mine with Vista64bit also had problems, and bought Bluesoleil 64bit for better profile support. You can testdrive it with 2mb limit.
http://dontknowme.at/http://www.bluesoleil.com/

Thanks Lucas but for me it is the job of HTC to have a smooth integration within an OS like vista.
If not I will sell this device and go for an iphone.

UP :-(
Hi,
Having my HD since a week, I am doing synchronisation with windows mobile on vista x64.
Everything is fine using the usb data cable but not using bluetooth.
The HD is recognized as I can see HTC50 but as soon vista starts, I am requested to provide a driver that I have found nowhere.
If I go in the vista device control panel, there is a bluetooth device not working properly as no driver available.
Contacted the HTC hotline, they told me they will call me back within 48 hours.
It was 5 days ago...
Anyone having the same problem or a solution?

feratk said:
Thanks Lucas but for me it is the job of HTC to have a smooth integration within an OS like vista.
If not I will sell this device and go for an iphone.
Click to expand...
Click to collapse
The problem is probably the driver on windows vista, so switching to another phone will not help much. Besides..."smooth integration within an OS like vista" and "iphone" you have got to be joking!!!

Up
Please guys,
Could someone tells me he succeeds to synchronise the touch hd with a vista x64 through bluetooth?
The HTC support finally called me back asking to reinstall windows mobile 6.1 vista x64 but didn't work...

AFAIK this will not work with Vista. At least not with the Vista bluetooth stack.
I have the same problem you describe with my Wizard and my Diamond.
After switching to the Widcomm bluetooth stack I remember being able to synchronize my phones over BT.
I don't know exactly where the problem lies and if only HTC is to blame here.
I'm sorry, I can't give you a solution here.
Still, if you like to give it a try, go to
http://update.broadcom.com/BTWUpdate/downloads/btwinitialupdate.exe
Regards
K_Hismoom

I sync my Hermes with my Vista 64bit.
But I don't know wich BT-Stack is installed.
My laptop is an Asus V1S.

HTC customer support line
Dont hold your breath waiting for them to get back to you, i waited two months to get a reply email asking me to call their helpline.
Absolutely useless!!!!!!!

yeah, same problem at my side......
I'm using IBM T61p, and the update from broadcom site doesnt work......

Yesterday I have come across something interesting.
I had to hard-reset my device and afterwards it would not be recognized in Windows Mobile Device Center when connecting via USB cable. I heard the sound from the Device Manager, so Vista knew the device was connected, but it wouldn't show up in WMDC.
So I reinstalled WMDC, but still no luck.
But - and here comes - I was able to pair my HD over bluetooth with my PC and Vista installed the bluetooth drivers for the phone! I am now able to synchronize over bluetooth!
Sadly synchronizing over USB cable does not work any more.
For all of you having trouble with WMDC and bluetooth, try reinstalling WMDC 6.1, maybe this helps.
Regards
K_Hismoom

I too could never get a connection initiated from WMDC to the HD, with standard Vista Bluetooth. Pairing the the Vista desktop pc with the HD never was a problem, but Activesync. Then I tried to start the sync from the HD - and it worked.
Go the the Settings tab in TouchFlo3D, and use the first tab "Sync data" (Daten synchronisieren in German), and the HD connected itself to the WMDC, via the Hama Nano bluetooth dongle using standard Vista drivers. Give it a try!

OK, finally I got it work successfully.
The way to connect HD with PC, have to from HD to PC, can't from PC to HD.
I'm doing steps as follow:
1. set your PC's bluetooth as discoverable.
2. at HD side, search PC with bluetooth
3. after that, pair HD with PC
4. open your active sync on the HD, and select connect with bluetooth
5. after connected, everything works
Now I can explore my HD on my PC, everything is OK.

I have the same issue. I keep getting a message on my vista pc that Windows cannot install the device driver for a bluetooth peripheral.....very annoying!!

i also have this problem (vista cant find drivers). i'm trying to get the beta sideshow app workinng.
any help would be great.
thanks

Touch HD driver problem
I am having some bluetooth problems too but not exactly as you describe. I have a Touch HD and have it syncing over bluetooth with my Lenovo laptop (Vista32) and my PC (Vista64) fine. However, everytime I connet the phone, Windows tries to install drivers for it but can't find them. The drivers seem to be bluetooth related because if I go into Bluetooth Devices and click the Touch HD and search services, either nothing is listed or sometimes just "telephony". So I can't use any of my phones bluetooth profiles like internet sharing.
I have a weird feeling that it has something to do with the Touch HD Hotfixes that HTC has released recently.
Has anyone out there been able to fix the issue?????

luketoms, I have exactly the same problem as yours with my HTC Touch Pro and vista x64. This related to bluetooth driver in my point of view.
I haven't found any solution for that.
Has anyone a clue ?
Thx

I share your problem too, luketoms & gbouille. Espescially annoying, since I have connected my HD before sucessfully, with Vista locating the right drivers from Windows Update, displaying it as a HTC Touch HD T8282. Independent from WMDC.
Now, it seems my HD and laptop are no longer friends.

Does it say 'Missing bluetooth peripheral device'? If it does, right click on the device for properties. Click on update driver OR
Go to device manager, you'll see an unknown device named bluetooth peripheral device. Double click it to open its properties
Click 're-install driver' on the second tab.
Click Browse my computer for driver software' button
Click 'Let me pick from a list of device drivers on my computer'
There may be a list asking for device type, select 'bluetooth radios'
On the next page there will be a list of company names on the left side and a list of drivers on the right. In the company list choose 'Microsoft Corporation' ... not 'Microsoft'. Confirm selection is microsoft corporation.
On the drivers list there may be one or more driver versions for the mobile phone, select a newer version.
Click next, and ignore any warnings and keep pressing next
Then it shows successfully installed drivers

phabreel : it does indeed! Thankyou. Still, windows will not recognize the HD as a PAN compatible device when searching for it through the bluetooth wizard. And it has done just that before!

XP not seeing Touch HD, possible driver issue?

Good Morning to all,
Firstly hello to all on the forum, got my Touch HD at the weekend and have already found this forum very useful, especially in getting the favourtie people pictures to stop looking so crap.
I now have a problem I need to ask about. I have plugged my HD into my Vista 64bit machine and it picks up fine, lets me access the HD as if it was an external source. I then managed to set it up via activesync, not through choise just couldnt find anything else. Got it connected and syncing via bluetooth as well.
I have now come into work and plugged it into my work XP SP2 machine and it starts installing all the windows mobile stuff and then comes up with could not complete blah blah, when you click for more info its an unknown device.
Is this a driver issue, i.e. do I need to download one for my XP machine to recognise modern day tech?
Have got the number for HTC support but thought I would ask here first as I really like the way everyone manages to explain everything so clearly.
Thanks in advance
Jody

You should just have to install Active Sync 4.5 on your XP machine and off you go.
Appoligies if you did this, but you didn't mention above
If you still having problems, what's the full error text?
Ta
Dave

Activesync is installed, and has been uninstalled and re-installed just to make sure.
The message states that the USB device is not recognised by Windows and need to try re-installing it.
Thing is, it did just about manage a connection earlier ActiveSync showed connecting and then popped up and said unable to connect to device press ok to troubleshoot and ran some scans.

J7ody said:
Good Morning to all,
Firstly hello to all on the forum, got my Touch HD at the weekend and have already found this forum very useful, especially in getting the favourtie people pictures to stop looking so crap.
I now have a problem I need to ask about. I have plugged my HD into my Vista 64bit machine and it picks up fine, lets me access the HD as if it was an external source. I then managed to set it up via activesync, not through choise just couldnt find anything else. Got it connected and syncing via bluetooth as well.
I have now come into work and plugged it into my work XP SP2 machine and it starts installing all the windows mobile stuff and then comes up with could not complete blah blah, when you click for more info its an unknown device.
Is this a driver issue, i.e. do I need to download one for my XP machine to recognise modern day tech?
Have got the number for HTC support but thought I would ask here first as I really like the way everyone manages to explain everything so clearly.
Thanks in advance
Jody
Click to expand...
Click to collapse
Had similar problems, but it was the Windows XP firewall blocking activecync

Thanks, but we stopped the windows firewall client when we were investigating this anyway.

Possible solution
Good day,
My XP didnt detect HD as well. Im using Active sync 4.5. To work around this, go to:
Settings>USB to PC>Enable faster data sync
Uncheck this option. This solved my problem.
Good luck. Cheers

Hello, have tried unticking that box as well.
I have uninstalled Activesync again, and reinstalled off of the CD. All installs ok, plug the device in for the first time and select activesync on the handset, it installs the pocketUSB Snc on the PC and then comes up your device could not be installed properly. Open device manager and the PocketUSB Sync shows with a yellow explanation mark on it saying that the device could not be started.
Have now also tried it on an XP SP3 VM Machine, it originally kicked up same windows error. Then ActiveSync on the VM and device showed connecting, then they both stopped and no further.

Problem fixed.... Useful hint for anyone reading this... dont use a different miniUSB cable, or make sure you certainly dont use a cheap one.... I borrowed someone's in the office who was sinking another HTC device and it worked first time.
Thanks to all your inputs
Jody

mobile device center (Vista) & HTC Pro 2

I recently had to replace my notebook, new one came with Vista, also coincided with purchase of Touch Pro 2.
my current kaiser (WM 6.0) works fine, connect usb, vista fires up mobile device center.
connect pro 2 (WM6.1) via usb , nothing, device center does not start up.
run active sync on the pro 2, Sync button is grayed out. I have set 'sync all pc's....' to usb in the connections screen.
have checked other threads but so far come up blank.
can anyone point me in the right direction to possible fixing this, I need to reload some software not to mention I would like to and would like to check out some of the roms on this sight.

chrisnz1947 said:
I recently had to replace my notebook, new one came with Vista, also coincided with purchase of Touch Pro 2.
my current kaiser (WM 6.0) works fine, connect usb, vista fires up mobile device center.
connect pro 2 (WM6.1) via usb , nothing, device center does not start up.
run active sync on the pro 2, Sync button is grayed out. I have set 'sync all pc's....' to usb in the connections screen.
have checked other threads but so far come up blank.
can anyone point me in the right direction to possible fixing this, I need to reload some software not to mention I would like to and would like to check out some of the roms on this sight.
Click to expand...
Click to collapse
Have you tried starting mobile device center manually? Also had some troubles now and then, reboot of my pc and softreset of my phone usually fixed my problems. Else most responses will probably include the usual: remove all partnerships and/or reinstall mobile device center.
Btw, does your device show up in your hardware list or under my computer when connect it to your USB port?

mobile devioce center (Vista) and htc pro 2
have tried pc reboots and htc reset, no go.
If i connect my kaiser it appears as a device under my computer and device center picks it up.
connect the pro 2, does not appear as a device under my computer and if device center running does not attempt a connect, if device center not running vista does not start it

also no partnerships currently set up.
did have a kaiser one , deleted this when the pro 2 did not connect

chrisnz1947 said:
have tried pc reboots and htc reset, no go.
If i connect my kaiser it appears as a device under my computer and device center picks it up.
connect the pro 2, does not appear as a device under my computer and if device center running does not attempt a connect, if device center not running vista does not start it
Click to expand...
Click to collapse
Well as far as I know Windows should at least show your device under My Computer, even without a partnership or without even having Mobile Device Center installed.
So my best guess is there is some conflict which prevents your TP2 from even connecting to your notebook. Have you tried connecting it to a desktop PC? Or are you trying to connect it through an USB hub or something? If so it is possible the hub isnt delivering enough power.

I had the same issue and ending up hard resetting my phone before I figure what I did wrong. Go to settings on TF3D then all settings. Go to connections, and under usb to pc, select active sync. If it says disk drive it will not work in active sync. Also if the enable faster data sync is checked...uncheck it. Sometimes this causes an issue.

Go to settings and choose USB->PC Settings. Here you can disable "fast synch". Now it should work, if not, activate "fast synch" ^^

YOu might want to re-instal active sync ( device center ), I had a simulair problem, and it was solved
gz reb3lzrr

rodium and vista sync
firstly thanks for the many replies.
still no go
reinstall device center
rebooted pc, reset phone.
tried with a xp laptop with active sync, still no go.
neither pc recognises the rodium phone.
when I attach my kaiser each pc 'chimes' , ie recognises the attachment and activesync or device center start up and connect
rodium nothing.
tried each of the usb ports and couple of cables, all work for kaiser non work for rodium.

Hi. I have had the same problems. Disable fast sync like my man neonoxDE said. That will help you. Altough it helped me. With Win7 you can sync with that option enabled.
(QUOTE: Go to settings and choose USB->PC Settings. Here you can disable "fast synch". Now it should work, if not, activate "fast synch" ^^)

thanks tried that as well, still no joy.
Its has if the phone is not telling the op system that its there. Ie the interupt to the op system that happens when a usb device is attached is not happening, or being ignored.

i had the same problem. i had to uncheck the box advanced network funtions. that wen you go in to settings and usb to phone.
that was the problem with my phone sync.
sorry for bad english.

Ugh
Just went through this all tonight. Also coming from a Kaiser (AT&T Tilt).
To get it functional, I had to:
1.) Add Remove Programs
2.) Remove Windows Mobile Device Center
3.) Remove Windows Mobile Device Center Driver Update (if you installed it).
4.) Disconnect USB from phone.
5.) Reboot
6.) Reinstall Windows Mobile Device Center 6.1 from CD (Sprint here).
7.) Install Windows Mobile Device Center Drvupdate. (WMDC dir on Sprint CD, called drvsomething or other, depending on if you're 64 bit or x86 on your PC).
8.) Then had to "Clear Storage" on the phone and let it clear itself (a simple reset did not let this work)
9.) Once soft reset was completed, I could connect the phone, it then found it, and worked correctly.
Yeesh.
Unchecking the box everyone is saying didn't have an effect for me, though I tried it many times before going all nuclear.

Thanks for this.
Tried this on my vista laptop still no go.
If I connect my kaiser 'installs device driver software' pop up displays and when this is finished windows mobile device center starts up.
Initial connection of pro2, nothing
After having the pro 2 connected for at least 45 mins I did get an an install device driver message, the device was unknown and device center did not start up.
so it appears that the pro2 was recognised has an unkown device

additional info
loaded down a usb moniter onto my laptop.
When I plug in the Kaiser usb monitor shows connection of the device on the specific port.
Unplug this and plug in the PRO2 onto the same port nothing shows as being connected.

rapidlycomming to the conclusion problem with the data pin outs on the USB, does anyone know of a diag program that could test this out or an easy way to check this.
save me the initial cost of checking by a repairer (which in the UK can be steep)

Although my TP2 will sync with USB, most of the time I sync via a bluetooth connection.
Have you tried doing it that way?

Maybe this will work.
One unconventional way to fix this, is to go to your phones activesync. select menu, then change it to bluetooth sync. After that, soft reset phone and connect via usb.

Windows Update
Try conducting a Windows update manually when your phone is connected via USB cable.
Cheers
andrew-in-woking

Unable to connect to PC. Possibly problem on phone's hardware

I have a HTC Trophy tried to connect on PC but failed.
Tried it in a new formatted PC, again with no luck.
I have tried all the fixes provided by Microsoft for Zune, again the phone is not recognized, nothing either as an uknown device.
I have to say that I reset the phone to test it.
I guess that is a hardware problem on the phone.
Are there any things I can do for this? I would love to update it to 7.8
Thank you

Come on guys, nobody?

anyone?

kordellas said:
I have a HTC Trophy tried to connect on PC but failed.
Tried it in a new formatted PC, again with no luck.
I have tried all the fixes provided by Microsoft for Zune, again the phone is not recognized, nothing either as an uknown device.
I have to say that I reset the phone to test it.
I guess that is a hardware problem on the phone.
Are there any things I can do for this? I would love to update it to 7.8
Thank you
Click to expand...
Click to collapse
have you tried ##634# and make sure the phone is not in diagnostics mode.

I had the same problems with a refurbished HTC Trophy, used 2 different USB cables, 2 different computers (with a total of 6 different USB ports) and 3 different OS’s (Windows 7, Windows 8 and Windows 8.1 preview) all with the same results. The computers and the updating software Zune did not recognize it. It does not show in the device window or in the disk management window. It did charge the battery though
.
I returned the phone but beforehand I looked at the USB port on the phone and saw a damaged and bent pin.

kordellas said:
I have a HTC Trophy tried to connect on PC but failed.
Tried it in a new formatted PC, again with no luck.
I have tried all the fixes provided by Microsoft for Zune, again the phone is not recognized, nothing either as an uknown device.
I have to say that I reset the phone to test it.
I guess that is a hardware problem on the phone.
Are there any things I can do for this? I would love to update it to 7.8
Click to expand...
Click to collapse
targa72 said:
I had the same problems with a refurbished HTC Trophy, used 2 different USB cables, 2 different computers (with a total of 6 different USB ports) and 3 different OS’s (Windows 7, Windows 8 and Windows 8.1 preview) all with the same results. The computers and the updating software Zune did not recognize it. It does not show in the device window or in the disk management window. It did charge the battery though. I returned the phone but beforehand I looked at the USB port on the phone and saw a damaged and bent pin.
Click to expand...
Click to collapse
I hate to say this, but most of the people who have this device has shelved this device and moved on to WP8. You might need to just manually install the driver from Zune. This device is MTP based, so it will not show up in Disk Management. I also noticed that the cable that shipped with the phone frays easily, I'd use a different cable, but make sure it isn't longer that 3 feet or 1 meter long; problems arise when its longer.

Thais1992 give me a chance. I’m an old man just moving from the rotary phone to a smartphone.
One of the cables I had was less than a foot

bruce303lee said:
have you tried ##634# and make sure the phone is not in diagnostics mode.
Click to expand...
Click to collapse
Did the ##634# and the keypad like restarted.
How do i check if i am in diagnostics mode?

kordellas said:
Did the ##634# and the keypad like restarted.
How do i check if i am in diagnostics mode?
Click to expand...
Click to collapse
If its a Verizon phone it should open a menu. I can send you a link to the app if you can install it some how lol. does your phone have xap deplorer on it?