Related
I have windows 7 64 bit and it worked fine until out of nowhere my pc stopped recognizing my phone as a storage drive. i have tried multiple roms, and it makes no difference. The option to mount in the pull down curtain menu is no longer there, am i the only one who has had this problem?
If it turns out to be defective, is there any way to return the phone to stock, like with the ruu, that does not require a usb connection?
cweezyf said:
I have windows 7 64 bit and it worked fine until out of nowhere my pc stopped recognizing my phone as a storage drive. i have tried multiple roms, and it makes no difference. The option to mount in the pull down curtain menu is no longer there, am i the only one who has had this problem?
If it turns out to be defective, is there any way to return the phone to stock, like with the ruu, that does not require a usb connection?
Click to expand...
Click to collapse
Unplug your phone from computer, enable USB debugging
uninstall HTC sync and HTC drivers from computer
Then Reinstall HTC Sync.
then plug in your phone once its done installing
Tried, thats a no-go. any other ideas?
Forgot to note that the htc sync option DOES appear in the pull down menu when usb is connected.
regaw_leinad said:
Unplug your phone from computer, enable USB debugging
uninstall HTC sync and HTC drivers from computer
Then Reinstall HTC Sync.
then plug in your phone once its done installing
Click to expand...
Click to collapse
I am also having a problem with Windows 7. I deleted and reinstalled HTC sync and drivers and got "no driver found" for ADB. While it was installing it said it was unable to find a Windows Vista folder so that could be part of the problem
I dont think thats my problem, my computer doesnt see adb on the device manager list.. i have tried on a windows xp pc and it doesnt see my phone either, or ask me to install anything. so there is no way to RUU without usb?
uninstall any programs that may use adb usb... easy tether, pdanet, htc sync, the cdma workshop and htc diag drivers if you were trying to get msl using your own method, go to device manager and remove android usb devices, and then plug your phone back in. Also use a task killer to ensure none of the above programs are running on your phone, in case one got corrupted. if still no go let me know... I am running win 7 64 bit so can help compare, etc. if need be.
Well part of the problem is that android usb devices does not even show up in the device manager. should i still try to uninstall adb from my pc?
okay, under programs and features in control panel, uninstall htc driver and htc sync, restart computer and redownload and install htc sync from their website, and try that.
I tried those steps, still didnt work.
after you reinstall sync and plug in your phone, what happens? does the driver installer pop up and install? what does it say?
does android usb devices show up under device manager? are you sure it's not your cable (just cause it charges and makes a sound on the comp like it's connecting doesn't mean the data lines are fully intact and working). If need be, I found a cable for a dollar at the dollar store. It's not the exact same end but the usb mini a
it fits and works fine
nothing pops up when i plug in. and also nothing appears in device manager. htc sync does actually show up on my phone when i plug in though.
i dont think its the cable.. it looks ok on the outside.
cweezyf said:
nothing pops up when i plug in. and also nothing appears in device manager. htc sync does actually show up on my phone when i plug in though.
i dont think its the cable.. it looks ok on the outside.
Click to expand...
Click to collapse
Interesting, interesting. In device manager, you stated that ADB doesn't show up? Well, does anything pertaining to Android show up at all?
Nothing pertaining to android at all. I hope im not screwed, because then i would have paid 7 bucks a month extra for insurance for no reason.
cweezyf said:
I have windows 7 64 bit and it worked fine until out of nowhere my pc stopped recognizing my phone as a storage drive. i have tried multiple roms, and it makes no difference. The option to mount in the pull down curtain menu is no longer there, am i the only one who has had this problem?
If it turns out to be defective, is there any way to return the phone to stock, like with the ruu, that does not require a usb connection?
Click to expand...
Click to collapse
I had a similiar problem. I use Windows 7 Pro 64bit.
Here is what helped fix the issue:
http://www.mydigitallife.info/2009/08/24/workaround-for-htc-hero-sync-problem-in-windows-7/
jackal424 said:
I had a similiar problem. I use Windows 7 Pro 64bit.
Here is what helped fix the issue:
http://www.mydigitallife.info/2009/08/24/workaround-for-htc-hero-sync-problem-in-windows-7/
Click to expand...
Click to collapse
I had posted about this exact same issue awhile back and never resolved. I'm going to give this a try myself. thanks!
ro_bro said:
I had posted about this exact same issue awhile back and never resolved. I'm going to give this a try myself. thanks!
Click to expand...
Click to collapse
SUCCESS!
Thanks!
ro_bro said:
SUCCESS!
Thanks!
Click to expand...
Click to collapse
That's exactly how I felt when I got it working. Well i'm glad it worked for you. Hopefully it works for the OP.
i followed thos steps to a T, and still no luck. That guide failed me at the step when you select your phone from devices and printers; my phone is not there at all. I also tried manually installing the drivers, and it says that method of install is not supported.
try this.... go to windows/system32/drivers folder. Find adroidusb.sys, back up this file and then delete, and try plugging in your phone and seeing if it reinstalls drivers then
Massive problem, HD2 gurus please help me here:
HTC HD2 & WMDC & Win7 x64 = Not working.
I've downloaded WMDC x64 bit from Microsoft's official site, installed the app, plugged my phone in the USB port..... and nothing happens. Win7 x64 does not pick up the phone via any of my USB port (I've tried like 4 different USB ports already).
Here is the weird part, Windows doesn't even pick up the HD2 as an USB device. I doubled checked via Task manager, and nothing has been detected. I have scanned for new hardware via the device manager countless of times.
Nothing shows up, not in device manager, nor control panel. Having WMDC installed doesn't help either, the app simply doesn't recognise HD2 via USB cable. Even with WMDC uninstalled, Windows just can't detect my HD2, but when I plug my Nokia N97 in the same USB port, Win7 picks it up as a mass storage device straight away.
Basically the phone will only charge the battery from the USB port, and nothing else. Win7 x64 doesn't even flinch when I plug the phone in, nothing pops up, WMDC says no device is found. I've tried just about everything, googled a bit and it seems like I'm not the only one that's suffering from this problem.
Here is a list of all the possible solutions that I've tried :
Ran WMDC as system administrator
Click to expand...
Click to collapse
Took ownership of the WMDC application
Click to expand...
Click to collapse
registry key in question:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost\WindowsMobile
- Right click -> Permissions -> Advanced
- Took owner ship of the registry key
- Gave the Users group Full Control.
Then in device manager:
- Scan hardware changes
Click to expand...
Click to collapse
Uninstall WMDC & WMDC update via Windows control panel, and plug the HD2 in without WMDC installed.
Click to expand...
Click to collapse
Ran services.msc via run command, disabled Windows Mobile 2003, and re-enabled it. Fiddled around with both Windows Mobile serivces by disabling and re-enabling them
Click to expand...
Click to collapse
Updated my motherboard's BIOS driver
Click to expand...
Click to collapse
Please help me, this is a great phone and I can't wait to use it properly. But this has been an incredibly annoying experience.
Thanks in advance.
Edit :
Problem solved. Turned out that T-Mobile's USB cable was broken, I had to use my Nokia N97's cable to connect my HD2 to my PC
Click to expand...
Click to collapse
Had the same issue last night when I first tried to sync my HD2. Same issues, ended up being I needed to update the Bios on my motherboard. Ironically it worked after I plugged it in and failed the driver install. Then went to Device Manager and ran update driver for the picked up devices. Works like a champ now. Hope this helps in some way.
techboydino said:
Had the same issue last night when I first tried to sync my HD2. Same issues, ended up being I needed to update the Bios on my motherboard. Ironically it worked after I plugged it in and failed the driver install. Then went to Device Manager and ran update driver for the picked up devices. Works like a champ now. Hope this helps in some way.
Click to expand...
Click to collapse
Somehow I doubt that I will need to update my motherboard's BIOS, as my PC picks up the Nokia N97 perfectly fine. Having said that, I'm busy dling my mobo's latest BIOS right now.
Will let you know how it works out.
Edit : Nope, just as I thought. Didn't rectify the problem, thanks for your advise though.
Okay, the BIOS update scared me for a second there. I didn't revert back to the default setting after the BIOS update, which made all the USB ports malfunction on my PC. I couldn't use the keyboard nor the mouse, but I solved that problem by clearing the CMOS with a jumper.
Anyway, that's not the problem... The PC still wouldn't reconise the HD2. What I have noticed is as soon as I plug my HD2 in the USB port, HD2 automatically runs the activesync.exe
Having said that, the PC still can't identify the HD2 as an USB device. Absolutely zero response from Windows 7 x64. I've been trying to rectify this problem for over 6 hours already. I have googled dozens of pages, tried just about every single solution (bar the formatting option, which I will leave it as the absolutel final resort).
Please, can someone help me.
Gentlemen, have any of you tried a usb hub?
For the heck of it, have you tried it on a different PC? Have you tried a different cable? I am not sure what cable the N97 uses. I apologize I'm not trying to be an ass or anything, just wanted to find out if it's the handset's micro USB connection problem.
N1M1TZ said:
For the heck of it, have you tried it on a different PC? Have you tried a different cable? I am not sure what cable the N97 uses. I apologize I'm not trying to be an ass or anything, just wanted to find out if it's the handset's micro USB connection problem.
Click to expand...
Click to collapse
Yes, I have tried it on two different laptops, both have Win7 x86 installed.
I didn't install WMDC, instead I just plugged the HD2 in the USB port, hoping that Windows will automatically download WMDC and install everything on it's own. But alas, no luck with that either. Laptop could not detect the phone via USB cable, nor Bluetooth.
EDIT : OMG, I think I found the solution. Thanks, N1M1TZ. You actually did help me by suggesting the switch of USB cables. Since the Nokia N97 works flawlessly on my PC via USB, and the fact that both the HD2 and N97 uses the microUSB format, I was able to get the HD2 hooked up to the laptop. So it seems like T-Mobile's HD2 USB cable is the culprit. Well, it's in the bin now, I'm gonna use N97's USB cable for both of my phones in the future.
I'm glad you got it working. I had the same issue with my usb cable. Went out and purchased a replacement cable and found this ReTrak USB to micro USB cable. I have used their cables for most of my stuff from patch cord to adapters instead of my cables getting tangled or tied up together. Here's their website for more info http://www.emergeretail.com/Default.aspx
Weird problem - when I plug my phone into my PC via the USB cable, it charges (i can see the red light and the plug in icon) but the PC via WMDC doesnt see it. Nor can I see it when I view Computer. I have since did a factory HD2 reset and also uninstalled WMDC (twice) and reinstalled. Anyone know what the prob here is or how to fix? Thanks.
Have you flashed any ROMs recently? I had this problem when I flashed a new ROM. My front USB ports were very slow, I don't even think they're 2.0 half the time as Windows tells me to plug stuff in faster ports but, to solve your problem I think you need to change how your phone acts when connected via USB to PC.
Go to Settings, Other and USB to PC and make sure its set to ActiveSync.
MrMagicMushroom said:
Have you flashed any ROMs recently? I had this problem when I flashed a new ROM. My front USB ports were very slow, I don't even think they're 2.0 half the time as Windows tells me to plug stuff in faster ports but, to solve your problem I think you need to change how your phone acts when connected via USB to PC.
Go to Settings, Other and USB to PC and make sure its set to ActiveSync.
Click to expand...
Click to collapse
That's not a solution it's a workaround and a crap one at that because all it is doing is disabling the usb rndis driver in favour of the much older and slower usb serial driver
Weird problem - when I plug my phone into my PC via the USB cable, it charges (i can see the red light and the plug in icon) but the PC via WMDC doesnt see it. Nor can I see it when I view Computer. I have since did a factory HD2 reset and also uninstalled WMDC (twice) and reinstalled. Anyone know what the prob here is or how to fix? Thanks.
Click to expand...
Click to collapse
I had this problem with my leo all last week. Then i went to my brothers place for thursday through saturday and had the same problem on his pc which runs windows xp pro sp3 (mine is windows 7 pro).
Turns out it was the phone itself. There seemed to be a problem with the tcpip stack, the rndis driver or the tcpip cache. Not sure which but a hard reset solved it and now everything is fine. Although thinking about it i only got the problem after enabling the tcpip cache tweak in bsbtweaks 1.6....... curious!
Don't plug your phone to the front usb, instead plug it to the usb ports on the back of your computer which directly goes to the m/b.
Flashing new ROMS has nothing to do with this phenomenon.
Bad USB cable or bad usb port could sometimes cause this, too.
I have not flashed the ROM at all w this phone. I did do 2 hard Leo resets but still have the problem. Running Win 7 Pro, checked the USB settings on the phone and its all good. USB plugged into the back of the PC and have tried multiple ports. Dang. Any ideas?
I had the same problem, I tried to connect it to several other PCs with no success, at the end hard reset solved it...
if a hard rest doesn;t fix it then task 29 the phone and reinstall the rom
ZoNoMo said:
I have not flashed the ROM at all w this phone. I did do 2 hard Leo resets but still have the problem. Running Win 7 Pro, checked the USB settings on the phone and its all good. USB plugged into the back of the PC and have tried multiple ports. Dang. Any ideas?
Click to expand...
Click to collapse
Trust me, the prob is not with your phone, something to do with your PC. Any firewall program running, maybe?
BumAround said:
Trust me, the prob is not with your phone, something to do with your PC. Any firewall program running, maybe?
Click to expand...
Click to collapse
Sorry mate but your wrong. The PC is fine. It is actually the phone that is at fault.
My experiences last week prove this and with no modification to my PC but only a hard rest on the phone everything is now working fine. The same with my brothers machine. No modifications made to it just my phone and that works fine now too.
Both PC's are completely different including the operating system yet both displayed the same problem last week and both now work fine with only the phone being worked on. Combine this with the other comments here that confirm this and you still think the pc is at fault? i'd like to see some proof or some form of methodology.
Although i personally had never seen this problem before over the many winmo devices i've had i'm pretty confident that my IT systems diagnostics training is serving me well here but if you can prove otherwise i'll gladly admit i'm wrong.
sorry for the newbie question but how do you hard reset? i know how to soft reset via "clear storage". i don't have access to the manual right now. out of office.
ZoNoMo said:
sorry for the newbie question but how do you hard reset? i know how to soft reset via "clear storage". i don't have access to the manual right now. out of office.
Click to expand...
Click to collapse
using clear storage is performinf the software version of a hard reset. it's not a soft reset.
the prefered way of performing a hard reset is to hold down both volume keys (make sure you do it firmly so both make contact) and then quickly tap the power button (do no hold it down at all) then hold the volume buttons until you see a warning. the rest will be obvious (printed on the phone screen)
M3PH said:
Sorry mate but your wrong. The PC is fine. It is actually the phone that is at fault.
My experiences last week prove this and with no modification to my PC but only a hard rest on the phone everything is now working fine. The same with my brothers machine. No modifications made to it just my phone and that works fine now too.
Both PC's are completely different including the operating system yet both displayed the same problem last week and both now work fine with only the phone being worked on. Combine this with the other comments here that confirm this and you still think the pc is at fault? i'd like to see some proof or some form of methodology.
Although i personally had never seen this problem before over the many winmo devices i've had i'm pretty confident that my IT systems diagnostics training is serving me well here but if you can prove otherwise i'll gladly admit i'm wrong.
Click to expand...
Click to collapse
Sorry mate, *perhaps* your IT systems diagnostics training is serving you most complicated solutions, whereas *maybe* there's more simple solutions : (1)check if there's a firewall program running that block the phone's RNDIS driver to be "seen" by the PC, or (2)a case of bad USB cable, and then (3)your *methodology-proven* trouble-shooting method.
I can say that because it happened to me, where after I take care of the firewall program, the phone gets detected immediately.
Cheers, mate.
BumAround said:
Sorry mate, *perhaps* your IT systems diagnostics training is serving you most complicated solutions, whereas *maybe* there's more simple solutions : (1)check if there's a firewall program running that block the phone's RNDIS driver to be "seen" by the PC, or (2)a case of bad USB cable, and then (3)your *methodology-proven* trouble-shooting method.
I can say that because it happened to me, where after I take care of the firewall program, the phone gets detected immediately.
Cheers, mate.
Click to expand...
Click to collapse
First, most modern firewall programs actually have application detection and notifiction systems. Now in cases where the rndis connection has been working and no modifications have been made software wise this is instantly ruled out. In your case i would look at replacing your firewall with something a little better
Next, (and we will use my personal case for this as i'm sure it will be global for this thread) i have one usb cable for my leo - one - and considering, as i said above, after i hard reset and using the very same cable as before i have proven it to work. so moving on.
my method of testing is a pretty standard method. The training is only of any use for tracking the fault diagnosis. Being able to this do allows for an accurate analysis of what is going on at each stage of the connection process.
Seeing as the op has hard reset the device we will see if it is really the PC or not. i'm positive it is the phone that is not working correctly in this case but we will soon see.
Interestingly I have two notebooks, one for work one for home both run WIN7 Pro (Work one is a SOA standard operating architecture). My work notebook did see my HD2 for a while then stopped, my home notebook still syncs without an issue using the same cable. I can only assume by proccess of elimination that it is not the HD2 and that the problem lies with something on my Work notebook.
SOLVED: It was the stupid cable. I did a factory hard reset and plugged in. No dice. Do I grabbed my spare cable and presto. Fired up immediately. Thanks everyone.
This is a new problem for me.
After successfully sorting out all the troubles of connecting SGS to KIES, and been using it happily for almost a month, now I'm facing another trouble which is quite big this time.
Windows Vista (32-bit) and Windows 7 (64-bit) are now can't recognize the phone when connected through the USB. Got a message says the USB Device/Hardware Is Not Recognized.
I'm using the SGS original cable. The cable was working perfectly and now suddenly it doesn't work in data mode but still able to recharge the phone battery.
Am I having a cable problem? Or worst, the USB connector (on the phone) problem? I tried to clean the USB connector on the phone but still can't connect the phone to my computers.
Does anybody here having the same problem as well?
I just gave up with my PC, same problem
In then end I set up a VMware XP machine to sync
Else I use my laptop
Sent from my GT-I9000M using XDA App
I sometimes have a problem with KIES detecting my phone. What I sometimes have to do is connect the phone with KIES loaded, go to device manager, show hidden devices then uninstall the phone (sometimes has error on device, sometimes not) then disconnect then reconnect phone.
Such a faff but using KIES to check for firmware update lol
This may not help ya but worth a thought, Im on Win7 64
I did not have any problem connecting the phone to KIES, I was able to upgrade the firmware from JF4 to JG4, and been a happy SGS owner for a month now.
But yesterday I suddenly can't connect the phone to any computers. My laptop (Win Vista 32-bit) said that a USB device connected is not recognized. I reinstall Kies in my laptop and same thing happen. Then I switch to my PC (Win7 64-bit), USB device not recognized also appear. Reinstall Kies, still no luck.
What I just realized is that there is NO USB Indicator in the SGS notification bar!
Does that mean that the USB connector on the phone going bad?
I still able to recharge the battery but the USB icon dont show up.
I am now seriously considering the quality of Samsung Galaxy S! Way too much problems for average owner, and even for savvy owners this is just over the top!
What should I do now?
Find another computer or install VMWear and see once and for all if its your phone at fault. Also worst case do a factory reset. If no go then you might have a hardware problem. You could always try Mass Storage mode and see if you can mount the phone as external drive. Its not really the phones fault but I would say its KIES, its just a piece of ****. I have never been able to connect to it using 3 computers and I would say I know what i'm doing since I work in i.t. Also did you replace your Launcher recently? As KIES needs TouchWhiz as default launcher to work
I just tried to connect SGS to another laptop (Win XP 32-bit SP3, no KIES though). Same thing, the USB device is not recognized baloon show up and no USB indicator in the SGS status bar.
I'm going to Samsung Service Center, after calling them, they suggest me to bring the phone to the nearest Samsung Center. They said that this is not the first time and also said that the problem might be the connector or the cable.
have you read this ? http://forum.xda-developers.com/showpost.php?p=8107646&postcount=50
Seems kies has a bug where it can't work with files with 16chrs or more.. Told ya KIES is a piece of ****
Yes, But did you try the Mass storage mode
Settings/About/USB
I always just use Mass Storage mode to xfer files. KIES is crap.
As I said previously, my SGS has no problem at all connecting to Kies. USB Mass storage is working perfectly as well.
The problem I'm having now is the hardware (the cable or the interface) I guess, since I still can recharge the phone using the charger or the USB cable.
ps. I'm using Kies from Australia, the 1.5.1.10083.
Have you looked at the pins on the phone? are they screwed? Can you somehow find or burrow another Mini-Usb cable to test ? I have heaps as some of my external hdd's use mini-usb but you might have to buy a new cable.
Try this.. I wrote this a while back.. It may help. I know you suspect it's hardware, but it might be worth trying anyway.
http://www.blog.gleff.com/2010/07/fix-for-kies-not-connecting-to-galaxy-s/
ickyboo said:
Have you looked at the pins on the phone? are they screwed? Can you somehow find or burrow another Mini-Usb cable to test ? I have heaps as some of my external hdd's use mini-usb but you might have to buy a new cable.
Click to expand...
Click to collapse
gleff1 said:
Try this.. I wrote this a while back.. It may help. I know you suspect it's hardware, but it might be worth trying anyway.
http://www.blog.gleff.com/2010/07/fix-for-kies-not-connecting-to-galaxy-s/
Click to expand...
Click to collapse
Thanks for the help guys!
It's purely hardware problem. Yesterday I brought it to local Samsung Service Center, and because they said this is not the first timer, the technician quickly open the device and gosh... dust and some fungus were collected near the microUSB port! I admit I never close the USB port, just left it open after use, my bad!
After some cleaning and testing, the microUSB is working again.
Now I'm a happy SGS user again!
but that doesn't explain how it works on one Windows (Win7) but not on another Windows (WinXP)
AllGamer said:
but that doesn't explain how it works on one Windows (Win7) but not on another Windows (WinXP)
Click to expand...
Click to collapse
The SGS wasn't recognized in ALL Windows versions, since it was a hardware problem.
Now SGS is recognized in ALL Windows versions.
download "usbdeview" and delete the usb drivers for the specific device.
My Dell Venue Pro refuses to connect with my PC or the Zune software. My pc is unable to find the correct drivers. Oddly, in the device manager, my dvp shows up as four different unknown devices. I have been through every level of Zune support on the phone and even received the correct drivers via remote access (that thing where they take over your pc, I forgot the correct term). Nothing seems to work. Any suggestions?
Also, has anyone received a defect free Venue Pro?
sounds like the DVP is in Composite Mode when it should be in Zune mode.
start the EM diagnostic app by dialing ##634#, and go to Service Center. Switch to Zune mode and reboot. should fix it for you.
This won't void my warranty will it?
bbowman said:
sounds like the DVP is in Composite Mode when it should be in Zune mode.
start the EM diagnostic app by dialing ##634#, and go to Service Center. Switch to Zune mode and reboot. should fix it for you.
Click to expand...
Click to collapse
I followed your recommended steps. My dvp now shows up as a USB preconfigured device and 2 unidentified devices
It worked! Thank you so much!
Hi I also have DVP... soory for the noob question but how do you get into the service center i have dialed ##634# and get three options
phone info
system info
mms settings
where do i go from here?????
please someone help i love this phone and wp7 but this inability to connect to zune is a big problem
Here is my post detailing the same.
http://forum.xda-developers.com/showthread.php?t=1025341
But, why do u need that to get to zune?
Thanks but that hasnt worked either i am now at a loss as what to do ....
I have tried the following...
different usb ports
different cable
uninstalled zune *3 !!
hard reset phone
checked dvp in zune mode
deleted certificates
device manager wont recognise device so cant re-install driver its just not there?????
Please someone help!!!
Can u try connecting on a different PC with Win 7 or Vista?
All my efforts have been in getting it to work on our desktop Vista 32bit i have tried our laptop as well no joy, vista as well
Anything new on this front? I cannot connect to a new laptop I purchased. It works great on my previous machine, running the same OS - 64bit WIN7. Any ideas?
The DVP seems to be especially sensitive to the USB port. On my PC it won't sync from front-panel ports but it will sync from rear ones. I suspect it is a power issue.
solution
i had same problem (worked on old PC had problems wih new).
after looking my my processes and servisesc i found this "zune windows mob..."
restarded it woth connected phone and it worked
press thanks if i worked for you
Found a kb on microsofts site...had to delete the security certificate.
Sent from my LG-V909 using XDA App
This worked for me:
Goto Device Manager, Portable Devices, and then click on the Unknown Device, then click on the Update Driver Software icon at the top of the page. Thank me Later!
[/QUOTE]Also, has anyone received a defect free Venue Pro?[/QUOTE]
Well, my DVP has no problems so far...I mean, I haven't experience the other problems that other DVP users seem to be having...dunno, maybe I'm just lucky...
DVP date of manufacture: 06/27/2011