Database Users

USB connectivity issues

No computer detects my TyTN anymore. Not even to display the "New Hardware Found" message that I usually get when plugging the TyTN into a USB port of a computer that hasn't seen the device before. Nothing. The phone still charges and the it still knows when its plugged by the icon on the lower right corner of the screen.
I've searched the forum for this very issue, and found mostly activesync issues/solutions. I've tried them all with no success. BTW activesync works for me via bluetooth. My last resort was a hard reset. Three times... (read from one of the posts). Now I'm stuck with a TyTN with a Dopod ROM.
Has anyone experienced this problem?
I tell you, having a kick-ass phone but without a way to push the customization files into it is TORTURE.
Please help.

I had a smiliar problem when I Installed XP-MCE.
I solved it by downloading the latest Active Sync and Installing it, From there windows picked it up as a Mobile Device.

jford04 said:
I had a smiliar problem when I Installed XP-MCE.
I solved it by downloading the latest Active Sync and Installing it, From there windows picked it up as a Mobile Device.
Click to expand...
Click to collapse
Thanks for the reply. I use ActiveSync 4.5 on Win2K, XP and XPMCE. The computers are not able to detect it at all.

Reinstall Activesync
Try reinstalling Activesync (which will uninstall the earlier install of the same or earlier version). This worked for me. I face this problem once too often coz I sync with my desktop and laptop.

try deleting the partnership on the phone and then try plugging it in, make sure all the partnerships on the phone are deleted, i had the same issue with my tytn and that solved it.
Another issue i had was that windows was detecting the device but still would not allow it to connect , so what i did there was just go into computer management (right click on my computer then click manage) and uninstall the device while it was connected then unplug and plug it back in and windows re-detected it. Also make sure you have the atest version of active sync installed.
Hope this helps

Check device manager - does it even refresh when you plug your device in?
If it does not, you may have a big problem...
Have you tried an alternate USB cable? It could be that that is shot.
Have you still got the min-USB headphones? If so, do they still work?
If they do not work either, that would suggest that the device's USB port port is shoddy...

And reality sinks in...
yrreP said:
Check device manager - does it even refresh when you plug your device in?
If it does not, you may have a big problem...
Have you tried an alternate USB cable? It could be that that is shot.
Have you still got the min-USB headphones? If so, do they still work?
If they do not work either, that would suggest that the device's USB port port is shoddy...
Click to expand...
Click to collapse
Yeah, I think the USB port on my TyTN is partially dead. This feels like being with Verizon and their locked phones. Sucks wet cow butt.
Oh well, I'll just learn to live with my Dopodish phone until HTC comes out with TyTN III.
Thank you all who replied.

Active Sync (nothing works last shot)

Hey guys, first post and honestly I was trying to avoid this post. Anyways here is my problem. Active Sync will not work. I get the Unrecognized USB Device Error. I have tried every suggestion I can find. Uninstalling Active sync and reinstalling, soft reseting, switching USB ports, trying USB 2.0 port, trying on every USB port (6), using cradle, not using cradle, cold booting my PC, booting PC, and I have uninstalled the unknown USB device, powered off my Mogul and restarted. My IT (yes he is an actual IT guy) guy at work even got to working on it after I explained the problem to him. He even went through BIOS on my work PC to try and figure it out to no avail.
Has anyone had a problem like this....and if it is on my phone I guess I would need to reinstall a rom using my flash card. I would prefer this to be the last option as I am not too savvy at loading ROM's (have not felt the need to load one yet). I also am running nueLED , so I'm wondering if that may be interferring. I tried uninstalling it but it wouldn't uninstall. One more thing, active sync was working perfectly for a week, then it just stopped working.

You need to install drivers on your PC...
Usually they come on a CD with the phone, but you can do a search on google and find some.
Also try your carrier's website

I've tried installing the drivers from the CD, but that doesn't work. I'll try googling again but when I searched last week I could find nothing.
OK I found some drivers...but when I choose to install them from the device manager it says "the specified location does not recognize your device".

Alright looks like I just will not get Active Sync or my PC to recognize my device. How does anyone have some tips on installing a ROM on a storage card.

ive had that problem before. i suggest trying it on another computer or just formatting the one you currently use.

burgertime said:
Alright looks like I just will not get Active Sync or my PC to recognize my device. How does anyone have some tips on installing a ROM on a storage card.
Click to expand...
Click to collapse
To solve the problem:
Go to Settings.
click Tab [Connections]
USB to PC <---
un check the Enable advanced network functionality
Then re connect your USB cable and it should sync with your pc.

Unfortunately that was one of the first things I did. It still does not work. Evidently someone else on this forum is having the same problem.

Maybe this will work cuz it did 4 me
First do a hardreset. When everything is done on your phone, do what Taninpv told you and then do a softreset. Then let your phone stay sit for an hour. Dont play wit it. Then go run active sync on your phone and wait 5min. After that, connect your phone to your computer and let it stay there for an hour or untill u see something running. When you see something saying like RNDS is beeing install let it install and dont touch your phone. After a while activesync should pick up your phone and follow the directions and it should work from there. Also, everytime u aregoing to disconnect your phone from the computer, close active sync on your phone first, dont disconnect your phone when activesync is running on your phone or it will have problems again trying to connect. I have tried this 3 times already. I was not connecting to activesync untill I got this. I tried everything people told me like downloading actesync of microsoft, uninstalling it, connecting to another usb port and nothing. This is the only way it works 4 me. Good luck. If it doesnt work, PM me and ill help u.

Thanks Erick I am trying now...

as of the past few weeks i have been getting the same issue, very strange. When i 1st got the phone i was able to use the USB cable no proplem sync transfered my files good 2 go. Since i modded my phone with silly skins i-phone screensaver, HTC homeplugin and the phone doesnt want to be recognized via USB PC connection, i dont wanna reset my phone again to Factory stock and reinstall it up again.

yo
try what I posted yesterday.....Did it work 4 u burgertime???I hope it did. Oh yeah, my cousin also had a problem but his proble was that the wired mini usb on the mogul(under the storge card) one of the gold plugs in there was bent and he just fixed that and it worked. The wired thing that it would charge.

Yea I tried it over the weekend and it did not work. Looking at my mini USB port I can see that one of the gold prongs does look like it is bent....I have no clue how to bend it back though.

Wow it was just the USB prong....incredible. Now I'm the laughing stock of the office. Thanks for the tip Erik!

Taninpv said:
To solve the problem:
Go to Settings.
click Tab [Connections]
USB to PC <---
un check the Enable advanced network functionality
Then re connect your USB cable and it should sync with your pc.
Click to expand...
Click to collapse
I have been battling this with my home pc since I got the phone - it will sync on my laptop but never the home pc. I unchecked the setting you mentioned and bingo!! Thanks a million!

LOL
burgertime said:
Wow it was just the USB prong....incredible. Now I'm the laughing stock of the office. Thanks for the tip Erik!
Click to expand...
Click to collapse
Yeah, a lot of people never check the usb prong and think its a problem with activesync. Glad it worked,

Taninpv said:
To solve the problem:
Go to Settings.
click Tab [Connections]
USB to PC <---
un check the Enable advanced network functionality
Then re connect your USB cable and it should sync with your pc.
Click to expand...
Click to collapse
Worked like a charm! Long live the search function

So seems i have run into this problem now. Doesnt sync with my XP or vista computer. Tried unchecking the usb connection advanced functionality option. just tries to install (XP does but says it wont work, vista was just usless). At one point the vista actually connected but as a guest. The prongs are all good too, nothing looks bent. Ill try another cord maybe. eh what a pain. ill try a hard reset tomorrow

Ive tried all these and no joy. Can someone tell me how many gold conector "wires" there should be? Maybe one is missing?
mine are like this > l lll < Should there be five with one in that space?
Thanks in advance...
Seriously...

[Solved] HD2 Connection problem with Win7 & WMDC

Massive problem, HD2 gurus please help me here:
HTC HD2 & WMDC & Win7 x64 = Not working.
I've downloaded WMDC x64 bit from Microsoft's official site, installed the app, plugged my phone in the USB port..... and nothing happens. Win7 x64 does not pick up the phone via any of my USB port (I've tried like 4 different USB ports already).
Here is the weird part, Windows doesn't even pick up the HD2 as an USB device. I doubled checked via Task manager, and nothing has been detected. I have scanned for new hardware via the device manager countless of times.
Nothing shows up, not in device manager, nor control panel. Having WMDC installed doesn't help either, the app simply doesn't recognise HD2 via USB cable. Even with WMDC uninstalled, Windows just can't detect my HD2, but when I plug my Nokia N97 in the same USB port, Win7 picks it up as a mass storage device straight away.
Basically the phone will only charge the battery from the USB port, and nothing else. Win7 x64 doesn't even flinch when I plug the phone in, nothing pops up, WMDC says no device is found. I've tried just about everything, googled a bit and it seems like I'm not the only one that's suffering from this problem.
Here is a list of all the possible solutions that I've tried :
Ran WMDC as system administrator
Click to expand...
Click to collapse
Took ownership of the WMDC application
Click to expand...
Click to collapse
registry key in question:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost\WindowsMobile
- Right click -> Permissions -> Advanced
- Took owner ship of the registry key
- Gave the Users group Full Control.
Then in device manager:
- Scan hardware changes
Click to expand...
Click to collapse
Uninstall WMDC & WMDC update via Windows control panel, and plug the HD2 in without WMDC installed.
Click to expand...
Click to collapse
Ran services.msc via run command, disabled Windows Mobile 2003, and re-enabled it. Fiddled around with both Windows Mobile serivces by disabling and re-enabling them
Click to expand...
Click to collapse
Updated my motherboard's BIOS driver
Click to expand...
Click to collapse
Please help me, this is a great phone and I can't wait to use it properly. But this has been an incredibly annoying experience.
Thanks in advance.
Edit :
Problem solved. Turned out that T-Mobile's USB cable was broken, I had to use my Nokia N97's cable to connect my HD2 to my PC
Click to expand...
Click to collapse

Had the same issue last night when I first tried to sync my HD2. Same issues, ended up being I needed to update the Bios on my motherboard. Ironically it worked after I plugged it in and failed the driver install. Then went to Device Manager and ran update driver for the picked up devices. Works like a champ now. Hope this helps in some way.

techboydino said:
Had the same issue last night when I first tried to sync my HD2. Same issues, ended up being I needed to update the Bios on my motherboard. Ironically it worked after I plugged it in and failed the driver install. Then went to Device Manager and ran update driver for the picked up devices. Works like a champ now. Hope this helps in some way.
Click to expand...
Click to collapse
Somehow I doubt that I will need to update my motherboard's BIOS, as my PC picks up the Nokia N97 perfectly fine. Having said that, I'm busy dling my mobo's latest BIOS right now.
Will let you know how it works out.
Edit : Nope, just as I thought. Didn't rectify the problem, thanks for your advise though.

Okay, the BIOS update scared me for a second there. I didn't revert back to the default setting after the BIOS update, which made all the USB ports malfunction on my PC. I couldn't use the keyboard nor the mouse, but I solved that problem by clearing the CMOS with a jumper.
Anyway, that's not the problem... The PC still wouldn't reconise the HD2. What I have noticed is as soon as I plug my HD2 in the USB port, HD2 automatically runs the activesync.exe
Having said that, the PC still can't identify the HD2 as an USB device. Absolutely zero response from Windows 7 x64. I've been trying to rectify this problem for over 6 hours already. I have googled dozens of pages, tried just about every single solution (bar the formatting option, which I will leave it as the absolutel final resort).
Please, can someone help me.

Gentlemen, have any of you tried a usb hub?

For the heck of it, have you tried it on a different PC? Have you tried a different cable? I am not sure what cable the N97 uses. I apologize I'm not trying to be an ass or anything, just wanted to find out if it's the handset's micro USB connection problem.

N1M1TZ said:
For the heck of it, have you tried it on a different PC? Have you tried a different cable? I am not sure what cable the N97 uses. I apologize I'm not trying to be an ass or anything, just wanted to find out if it's the handset's micro USB connection problem.
Click to expand...
Click to collapse
Yes, I have tried it on two different laptops, both have Win7 x86 installed.
I didn't install WMDC, instead I just plugged the HD2 in the USB port, hoping that Windows will automatically download WMDC and install everything on it's own. But alas, no luck with that either. Laptop could not detect the phone via USB cable, nor Bluetooth.
EDIT : OMG, I think I found the solution. Thanks, N1M1TZ. You actually did help me by suggesting the switch of USB cables. Since the Nokia N97 works flawlessly on my PC via USB, and the fact that both the HD2 and N97 uses the microUSB format, I was able to get the HD2 hooked up to the laptop. So it seems like T-Mobile's HD2 USB cable is the culprit. Well, it's in the bin now, I'm gonna use N97's USB cable for both of my phones in the future.

I'm glad you got it working. I had the same issue with my usb cable. Went out and purchased a replacement cable and found this ReTrak USB to micro USB cable. I have used their cables for most of my stuff from patch cord to adapters instead of my cables getting tangled or tied up together. Here's their website for more info http://www.emergeretail.com/Default.aspx

Cant connect hd2 to computer!!

this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated

Same thing here.
It charges through USB but it doesnt connect.
If i choose the storage option it works fine.
I want to sync my outlook and i cant...
What the heck...?

i know this may seem a bit "it helpdesk-ish" but try re-booting your PC

Come on... give something drastic!
Already done that, rebooted the pc and the hd2...
still nothing

djchubbs said:
i know this may seem a bit "it helpdesk-ish" but try re-booting your PC
Click to expand...
Click to collapse
believe it or not i have done that mannyy times and did alot of device manager things to try and let both computers recognize the hd2 but still nothing haha..
ive had previous hd2's and they've all connected fine untill this one, maybe its this specific one thats giving me trouble. but regardless, it charges via usb then it should be able to recognize it

Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.

johncmolyneux said:
Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.
Click to expand...
Click to collapse
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?

k20a1 said:
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?
Click to expand...
Click to collapse
That is very weird. Sorry mate - never heard of it doing that for anyone before.

Make sure you have the mobility center/active sync program installed on your computer. Without it it won't work.
On Vista or Seven, with the HD2 plugged in, you can find the program/drivers by launching and refreshing manually Windows Update. On XP you have to do that manually.
Good luck.

This happens to me often. In my case I have found it to be a weird driver issue. Go to device manager and look for the yellow triangle. Right click and update driver software. This worked for me I hope it helps.

bit late but just flashed maxsence and i love the look, but have allready had to restart by phone 10 times in 10 minutes. I'll wait for the next release. back to GTX for now.
Good work NRG. keep it up.

this is one of the many WM6.5 errors!
need Android soon!

Ok here we go.
The phone did not connect through activesync to my pc. When i selected to connect as mass storage it connected.
I checked for driver issues in device manager but nothing came up.
I checked the hd2's activesync. Bingo! the activesync was crashing when i was running it. I had to hard reset the phone.
Now it works fine.
My guess is that maybe a program that i installed recently was buggy and created this particular problem. Unfortunately i have about 50+ programs installed (including themes etc) and i m not sure which one it was.
I was installing all the programs again today one by one and after the install process was completed i connected the hd2 to usb to find which app was the problematic one.
After installing almost(some were found useless) all of the apps (here is the crazy part) the hd2 still was connecting through activesync....
HTC will drive me nuts...
Anyway the phone now connects correctly.
I cant understand which was the problem....

as odd as it may sound i think i figured it out.
i think its the usb cable that im using, i have to wiggle it around for it to connect to active sync but once it connects its not a stable connection as it cuts in and out.
but charging capabilities work though!
pos wire, i ordered a new wire and if that one fails also, i will have to get my hd2 replaced for faulty usb port
thanks for all the replies much appreciated

@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!

angelossssss said:
@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!
Click to expand...
Click to collapse
i did whenever i custom rom'd it, it still does the same thing. yes it will connect via usb while in bootloader but will not during regular phone operations lol

"Disk drive" mode not working with XP laptop
HD2 is working fine with my desktop, but wit laptop I can only use ActiveSync to browse files.
When I connect the USB cable I get:
"Found new hardware wizard"
but it tells me that it Cannot Install This Harware - Disk Drive
"An error occurred during the installation of the devie The system cannot find the file specified"
And I only have "Finish" to click - if I click it the wizard lunces again immediately and goes on and on with no end.
HD"/Leo does not appare in Disk Manager (I know ablut the drive lettering issue)
I'm sure its my XP issue, but I havent found drivers to fix that, and I'm not about to reinstall XP on my lappy in near future.

Transfer files - Solved
;
k20a1 said:
this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated
Click to expand...
Click to collapse
I share the same here and I was despaired of trying to solve it with any logical, as well with illogical, measures. Such as: rebooting, changing usb cables, reinstalling activesync 4.5, etc.....etc...blla..blla...blla...
However, I solved the "Transfer files issue" by taking out the sd card from the HD2 and connect it with an external cards reader to my pc.
The card reader connected and works with the same usb cable that does not work with the HD2.
That way I load it with all files and in the same occasion I reload into my computer the daily spb backup files.
However, I have the feeling that the reason for that problem is a missing file/driver named: "Setup1.SPL" in the pc windows operating system.
In order to solve that it seems that only reinstalling windows on my pc will be the solution which defiantly do not like.

Any tips on mounting this thing in win7 x64?

It seems like a craps shoot for me if windows will recognize it... hell sometimes my notification bar tells me usb is connected but doesn't give me options to turn it on or off... and this is all with USB set to mass storage... is there possibly something I am doing wrong?
Like sometimes it hooks up without any issues, other times windows sees it, but after a few minutes says its failed to install a MTP USB device, so I have tried pointing it at the location where the sammy USB drivers were installed but nothing... I have tried uninstalling/reinstalling the drivers and manually switching them to other random things...
sometimes a reboot of the comp works it out, but other times it doesn't... I have the feeling I am just missing something...

Same here, except i'm on WinXp SP3. Get USB connected icon in notification bar of Vibrant, but windows task tray says failed to install device.
Looks like iffy drivers to me. Since samsung apps isn't available in the US yet, is there somewhere else we can get Kies?

The file you want for Windows 7 x64 is called GalaxyS_64.zip - worked perfect for me. Can't remember where I downloaded it from, though... uploading it now.
Edit: Here's the file you want.
http://www.filedropper.com/galaxys64_2

gordon.mott said:
The file you want for Windows 7 x64 is called GalaxyS_64.zip - worked perfect for me. Can't remember where I downloaded it from, though... uploading it now.
Edit: Here's the file you want.
http://www.filedropper.com/galaxys64_2
Click to expand...
Click to collapse
That's the same thing I have tried installing a few dozen times before... still won't work.

There are multiple notifications you have to deal with on the phone. Took me a while to figure it out, too.
First you have to pick the mode you connect to W64 in (Mass Storage), then you actually have to mount the internal memory and card as drives for W64 to see them. This is all in the Notification bar on your phone. Just because you see the USB icon does NOT mean you are supposed to be connected.
THEN you get the "What do you want to do with this?" from Windows.
I got so tired of all the confirmations I just installed Dropbox. Now if I want a file on the phone I just drop it into my Phone Stuff directory and pick it up on my phone. No USB cable, no WiFi, just grab it and go.
If you're looking to xfer over a big batch of media files there is DoubleTwist and several other apps like it that will do so over WiFi.

Col.Kernel said:
There are multiple notifications you have to deal with on the phone. Took me a while to figure it out, too.
First you have to pick the mode you connect to W64 in (Mass Storage), then you actually have to mount the internal memory and card as drives for W64 to see them. This is all in the Notification bar on your phone. Just because you see the USB icon does NOT mean you are supposed to be connected.
THEN you get the "What do you want to do with this?" from Windows.
I got so tired of all the confirmations I just installed Dropbox. Now if I want a file on the phone I just drop it into my Phone Stuff directory and pick it up on my phone. No USB cable, no WiFi, just grab it and go.
If you're looking to xfer over a big batch of media files there is DoubleTwist and several other apps like it that will do so over WiFi.
Click to expand...
Click to collapse
Well I am installing dropbox because this is getting ridiculous... after a fresh flash it mounted once, then after that it wouldn't ever again. I tell it to mount to my computer and everything, but the computer just shows an icon that it is trying to install the drivers and never does... Come on samsung, stop being so proprietary...

Wow guys I didn't have any problems at all. USB Mass Storage worked the first time and it keeps working. Where I encounter problems is when I set it to USB Debugging then it doesn't get recognized.
ETA: I'm on Windows 7 x64 with all the current updates.

My windows is 32bit XP, but try this trick i've discovered, may be it will help. Say into voice dialer "Open SD card" -> check "Enable USB mass storage". Let's know how it works

Hey Degeneration, you can also install the Android SDK.
Unfortunately I can't post external links until I'm validated by a mod, but if you google "screenshot vibrant" (w/o the quotes) it should be the top link.
The domain is know your cell dot com and it has links to the Android SDK and the Java SE SDK in the instructions to take screenshots of your Vibrant.
I personally think you should try this because your phone may be defective. I'm running W7-64 Pro and didn't have to do anything to get the phone and the PC to see each other.

Wow I had no idea people were having this issue. I'm running Win 7 Ult. x64 and for me it was just plug in and go. When I was rooted on my G1 I had a similar issue but using USB Debug and the Android SDK fixed that. hope you get it figured out.

Yeah I'm on win7 and I installed the drivers and plugged in the phone and was good to go
Sent from my Samsung Vibrant using XDA App

I installed the drivers before ever plugging the phone in. I also have had SDK, adb, and Odin3 ready before plugging it in. When I first got it I immediateness set it to mass storage and didn't have a problem. Then when I started messing with it more I started having trouble every once in a while with it mounting, to the point that now it works every once in a while, mostly right after a fresh flash. Personally I think it's a combo of both the phone and the computer doing crap, but it's pretty lame. I don't even remember installing drivers for my G1, and definitely nothing else and I never had an issue with it. I don't see why samsung can't kiss a little butt or pay a little money to have windows recognize the phone and be able to install the drivers from the net. Now if the problem was just for people messing with their phones it would be one thing, then it's on me. But last night I was running stock again and it only worked the first time it connected, but I forgot to switch to mass media so I disconnected, switched, reconnected, and nothing. Tried switching back and same thing...
Constantly just keep getting told at best that windows failed to install an MTP (or whatever, I just closed the thing in the notification area and when I tried reconnecting the USB cable I got the phone just telling me USB is connected but giving no options) device failed to install...
bah... oh well