Database Users

Pc will not recognize Phone!

I have windows 7 64 bit and it worked fine until out of nowhere my pc stopped recognizing my phone as a storage drive. i have tried multiple roms, and it makes no difference. The option to mount in the pull down curtain menu is no longer there, am i the only one who has had this problem?
If it turns out to be defective, is there any way to return the phone to stock, like with the ruu, that does not require a usb connection?

cweezyf said:
I have windows 7 64 bit and it worked fine until out of nowhere my pc stopped recognizing my phone as a storage drive. i have tried multiple roms, and it makes no difference. The option to mount in the pull down curtain menu is no longer there, am i the only one who has had this problem?
If it turns out to be defective, is there any way to return the phone to stock, like with the ruu, that does not require a usb connection?
Click to expand...
Click to collapse
Unplug your phone from computer, enable USB debugging
uninstall HTC sync and HTC drivers from computer
Then Reinstall HTC Sync.
then plug in your phone once its done installing

Tried, thats a no-go. any other ideas?

Forgot to note that the htc sync option DOES appear in the pull down menu when usb is connected.

regaw_leinad said:
Unplug your phone from computer, enable USB debugging
uninstall HTC sync and HTC drivers from computer
Then Reinstall HTC Sync.
then plug in your phone once its done installing
Click to expand...
Click to collapse
I am also having a problem with Windows 7. I deleted and reinstalled HTC sync and drivers and got "no driver found" for ADB. While it was installing it said it was unable to find a Windows Vista folder so that could be part of the problem

I dont think thats my problem, my computer doesnt see adb on the device manager list.. i have tried on a windows xp pc and it doesnt see my phone either, or ask me to install anything. so there is no way to RUU without usb?

uninstall any programs that may use adb usb... easy tether, pdanet, htc sync, the cdma workshop and htc diag drivers if you were trying to get msl using your own method, go to device manager and remove android usb devices, and then plug your phone back in. Also use a task killer to ensure none of the above programs are running on your phone, in case one got corrupted. if still no go let me know... I am running win 7 64 bit so can help compare, etc. if need be.

Well part of the problem is that android usb devices does not even show up in the device manager. should i still try to uninstall adb from my pc?

okay, under programs and features in control panel, uninstall htc driver and htc sync, restart computer and redownload and install htc sync from their website, and try that.

I tried those steps, still didnt work.

after you reinstall sync and plug in your phone, what happens? does the driver installer pop up and install? what does it say?
does android usb devices show up under device manager? are you sure it's not your cable (just cause it charges and makes a sound on the comp like it's connecting doesn't mean the data lines are fully intact and working). If need be, I found a cable for a dollar at the dollar store. It's not the exact same end but the usb mini a
it fits and works fine

nothing pops up when i plug in. and also nothing appears in device manager. htc sync does actually show up on my phone when i plug in though.
i dont think its the cable.. it looks ok on the outside.

cweezyf said:
nothing pops up when i plug in. and also nothing appears in device manager. htc sync does actually show up on my phone when i plug in though.
i dont think its the cable.. it looks ok on the outside.
Click to expand...
Click to collapse
Interesting, interesting. In device manager, you stated that ADB doesn't show up? Well, does anything pertaining to Android show up at all?

Nothing pertaining to android at all. I hope im not screwed, because then i would have paid 7 bucks a month extra for insurance for no reason.

cweezyf said:
I have windows 7 64 bit and it worked fine until out of nowhere my pc stopped recognizing my phone as a storage drive. i have tried multiple roms, and it makes no difference. The option to mount in the pull down curtain menu is no longer there, am i the only one who has had this problem?
If it turns out to be defective, is there any way to return the phone to stock, like with the ruu, that does not require a usb connection?
Click to expand...
Click to collapse
I had a similiar problem. I use Windows 7 Pro 64bit.
Here is what helped fix the issue:
http://www.mydigitallife.info/2009/08/24/workaround-for-htc-hero-sync-problem-in-windows-7/

jackal424 said:
I had a similiar problem. I use Windows 7 Pro 64bit.
Here is what helped fix the issue:
http://www.mydigitallife.info/2009/08/24/workaround-for-htc-hero-sync-problem-in-windows-7/
Click to expand...
Click to collapse
I had posted about this exact same issue awhile back and never resolved. I'm going to give this a try myself. thanks!

ro_bro said:
I had posted about this exact same issue awhile back and never resolved. I'm going to give this a try myself. thanks!
Click to expand...
Click to collapse
SUCCESS!
Thanks!

ro_bro said:
SUCCESS!
Thanks!
Click to expand...
Click to collapse
That's exactly how I felt when I got it working. Well i'm glad it worked for you. Hopefully it works for the OP.

i followed thos steps to a T, and still no luck. That guide failed me at the step when you select your phone from devices and printers; my phone is not there at all. I also tried manually installing the drivers, and it says that method of install is not supported.

try this.... go to windows/system32/drivers folder. Find adroidusb.sys, back up this file and then delete, and try plugging in your phone and seeing if it reinstalls drivers then

Cant connect hd2 to computer!!

this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated

Same thing here.
It charges through USB but it doesnt connect.
If i choose the storage option it works fine.
I want to sync my outlook and i cant...
What the heck...?

i know this may seem a bit "it helpdesk-ish" but try re-booting your PC

Come on... give something drastic!
Already done that, rebooted the pc and the hd2...
still nothing

djchubbs said:
i know this may seem a bit "it helpdesk-ish" but try re-booting your PC
Click to expand...
Click to collapse
believe it or not i have done that mannyy times and did alot of device manager things to try and let both computers recognize the hd2 but still nothing haha..
ive had previous hd2's and they've all connected fine untill this one, maybe its this specific one thats giving me trouble. but regardless, it charges via usb then it should be able to recognize it

Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.

johncmolyneux said:
Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.
Click to expand...
Click to collapse
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?

k20a1 said:
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?
Click to expand...
Click to collapse
That is very weird. Sorry mate - never heard of it doing that for anyone before.

Make sure you have the mobility center/active sync program installed on your computer. Without it it won't work.
On Vista or Seven, with the HD2 plugged in, you can find the program/drivers by launching and refreshing manually Windows Update. On XP you have to do that manually.
Good luck.

This happens to me often. In my case I have found it to be a weird driver issue. Go to device manager and look for the yellow triangle. Right click and update driver software. This worked for me I hope it helps.

bit late but just flashed maxsence and i love the look, but have allready had to restart by phone 10 times in 10 minutes. I'll wait for the next release. back to GTX for now.
Good work NRG. keep it up.

this is one of the many WM6.5 errors!
need Android soon!

Ok here we go.
The phone did not connect through activesync to my pc. When i selected to connect as mass storage it connected.
I checked for driver issues in device manager but nothing came up.
I checked the hd2's activesync. Bingo! the activesync was crashing when i was running it. I had to hard reset the phone.
Now it works fine.
My guess is that maybe a program that i installed recently was buggy and created this particular problem. Unfortunately i have about 50+ programs installed (including themes etc) and i m not sure which one it was.
I was installing all the programs again today one by one and after the install process was completed i connected the hd2 to usb to find which app was the problematic one.
After installing almost(some were found useless) all of the apps (here is the crazy part) the hd2 still was connecting through activesync....
HTC will drive me nuts...
Anyway the phone now connects correctly.
I cant understand which was the problem....

as odd as it may sound i think i figured it out.
i think its the usb cable that im using, i have to wiggle it around for it to connect to active sync but once it connects its not a stable connection as it cuts in and out.
but charging capabilities work though!
pos wire, i ordered a new wire and if that one fails also, i will have to get my hd2 replaced for faulty usb port
thanks for all the replies much appreciated

@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!

angelossssss said:
@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!
Click to expand...
Click to collapse
i did whenever i custom rom'd it, it still does the same thing. yes it will connect via usb while in bootloader but will not during regular phone operations lol

"Disk drive" mode not working with XP laptop
HD2 is working fine with my desktop, but wit laptop I can only use ActiveSync to browse files.
When I connect the USB cable I get:
"Found new hardware wizard"
but it tells me that it Cannot Install This Harware - Disk Drive
"An error occurred during the installation of the devie The system cannot find the file specified"
And I only have "Finish" to click - if I click it the wizard lunces again immediately and goes on and on with no end.
HD"/Leo does not appare in Disk Manager (I know ablut the drive lettering issue)
I'm sure its my XP issue, but I havent found drivers to fix that, and I'm not about to reinstall XP on my lappy in near future.

Transfer files - Solved
;
k20a1 said:
this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated
Click to expand...
Click to collapse
I share the same here and I was despaired of trying to solve it with any logical, as well with illogical, measures. Such as: rebooting, changing usb cables, reinstalling activesync 4.5, etc.....etc...blla..blla...blla...
However, I solved the "Transfer files issue" by taking out the sd card from the HD2 and connect it with an external cards reader to my pc.
The card reader connected and works with the same usb cable that does not work with the HD2.
That way I load it with all files and in the same occasion I reload into my computer the daily spb backup files.
However, I have the feeling that the reason for that problem is a missing file/driver named: "Setup1.SPL" in the pc windows operating system.
In order to solve that it seems that only reinstalling windows on my pc will be the solution which defiantly do not like.

[Q] Got mine, but having a serious problem...

I am very impressed with my Galaxy Tab 10.1, but I'm having a glaring problem: my PC won't detect it as a storage device. This is the one that came with 3.1 out of the box, and I assumed that it would connect to my PC and play perfectly with it. I guess I've been spoiled by how my HTC Evo always connected perfectly to my PC with no issues or no drivers for me to hunt down and install, because it didn't work.
Okay, no sweat, I just need to download the drivers and install them, right? I did just that as well. I connect the tablet to the PC (which runs Windows 7 64-bit), and the PC gives me notifications saying my device is ready to use, but I can't find it as a storage device at all under My Computer. I do find it in my "Devices and Printers" list, but it doesn't show up with the rest of my devices at the top (it shows up with unspecified devices or something at the bottom of the list with a generic-looking icon representing it).
Okay, I probably need to just uninstall the drivers and maybe reinstall them and try again, right? Did just that, no dice. The exact same thing happens. On the tablet, I also probably need to point out that the only thing I get is the "USB Debugging Detected" notification or whatever it says while Windows 7 doesn't pick it up.
So now I ask what everybody else did to get theirs recognized. And I already tried switching USB ports and checking for updates. No dice there, either.

Wow, I feel like an idiot after solving this problem, but just so I can spare anybody else who has the same issue the trouble of going through this, I'll post what the solution was for me.
Unplug the tablet and disable USB debugging on the tablet first, then plug it back in and it'll be picked up as a generic cell phone by My Computer. Hope this helps somebody in the future. Heh...
Honestly, I really didn't think that would solve the problem, and I did search beforehand and found nothing of the sort telling me that doing just that would have fixed the problem.

Windows XP can't detect my J5 as MTP device, only as PTP

Hi all, first of all I kindly ask u to be patient with me cos I'm not a developer but rather a newbie... but really I didn't know where to ask for help ! Well, I'm still going mad after one year almost since I bought my Samsung J5, cos apparently there's NO WAY I can make Windows XP recognize it as a MTP device. Ah please don't ask me to use another PC or to upgrade to another Windows version cos for several reasons I don't want and I can't (by now). I must use THAT pc to connect my phone if possible. No WIFI, thanks.
Well, still searching thru forums for hints etc and I tried out everything I could find to date: I installed the mtp drivers mtppk12.exe, I also tried to install the Microsoft User Mode Driver Framework stuff, no luck. Everytime I plug my phone, the pc suddently detects it as "digital camera". So that nasty window pops up asking which programs to use to load pics etc. And if I access it as a volume, what I can see and do with its content is very limited as u know.
I tried to play with the hardware wizard, there's apparently no way to have the phone seen as mtp. I even tried to uninstall and reinstall the drivers above, or to uninstall the various USB hubs and devices... nope. Oh I also tried to install the Samsung USB drivers for Mobile phones, still no luck. I NEVER get any errors or warnings though and no yellow question marks... just my pc insists to see it as a ptp device !!! And of course my phone is SET as MTP, not PTP. I tried to switch between those repeatedly. Even to remove the SD, to turn it off... no way.
Oh one detail... by reading somewhere I suspect that Windows Media Player must be installed ? I don't want it and don't want to install more ehr junk (read: unneded stuff, KIES, etc) IF possible. Or is it really strictly needed ?
Another interesting detail... always reading somewhere, it looks that, those lucky people who finally achieved to have their phones detected as mtp (no matter which model) under XP, have always this file present: C:\WINDOWS\system32\DRIVERS\wpdusb.sys
Well I have NOT that file, even after having installed the packages mentioned above ! Where does it come from ??
I'm even ready to get my hands dirty, to play with the registry, I don't care... just don't ask me to change that PC lol or to install more junk stuff (if possible).
Any expert out there ? Any useful hints ?
I really can't spend more time for that. I shall give up soon. It's depleting.
Oh another quick question: does anybody know whether by installing Cyanogen Mod the USB Mass Storage mode is available again ? Or it has been ruled out even in this third party OS ? (I could not find this info anywhere...) Thanks very much

SO first of all make sure that USB Debugging is enabled on your phone. (Settings>Developer Options)
Make sure that samsung usb drivers are installed You can find them here
When you plug your device in, in status bar it should say transferring images via USB. Click on that balloon and choose "Transfering media files"
One more thing that is recommended is use the original Samsung USB cable.
If this still doesn't work PM me and i will investigate further.
Telepracity

ElenaXX said:
Hi all, first of all I kindly ask u to be patient with me cos I'm not a developer but rather a newbie... but really I didn't know where to ask for help ! Well, I'm still going mad after one year almost since I bought my Samsung J5, cos apparently there's NO WAY I can make Windows XP recognize it as a MTP device. Ah please don't ask me to use another PC or to upgrade to another Windows version cos for several reasons I don't want and I can't (by now). I must use THAT pc to connect my phone if possible. No WIFI, thanks.
Well, still searching thru forums for hints etc and I tried out everything I could find to date: I installed the mtp drivers mtppk12.exe, I also tried to install the Microsoft User Mode Driver Framework stuff, no luck. Everytime I plug my phone, the pc suddently detects it as "digital camera". So that nasty window pops up asking which programs to use to load pics etc. And if I access it as a volume, what I can see and do with its content is very limited as u know.
I tried to play with the hardware wizard, there's apparently no way to have the phone seen as mtp. I even tried to uninstall and reinstall the drivers above, or to uninstall the various USB hubs and devices... nope. Oh I also tried to install the Samsung USB drivers for Mobile phones, still no luck. I NEVER get any errors or warnings though and no yellow question marks... just my pc insists to see it as a ptp device !!! And of course my phone is SET as MTP, not PTP. I tried to switch between those repeatedly. Even to remove the SD, to turn it off... no way.
Oh one detail... by reading somewhere I suspect that Windows Media Player must be installed ? I don't want it and don't want to install more ehr junk (read: unneded stuff, KIES, etc) IF possible. Or is it really strictly needed ?
Another interesting detail... always reading somewhere, it looks that, those lucky people who finally achieved to have their phones detected as mtp (no matter which model) under XP, have always this file present: C:\WINDOWS\system32\DRIVERS\wpdusb.sys
Well I have NOT that file, even after having installed the packages mentioned above ! Where does it come from ??
I'm even ready to get my hands dirty, to play with the registry, I don't care... just don't ask me to change that PC lol or to install more junk stuff (if possible).
Any expert out there ? Any useful hints ?
I really can't spend more time for that. I shall give up soon. It's depleting.
Oh another quick question: does anybody know whether by installing Cyanogen Mod the USB Mass Storage mode is available again ? Or it has been ruled out even in this third party OS ? (I could not find this info anywhere...) Thanks very much
Click to expand...
Click to collapse
I have no idea if it works, but try to enable usb-debbuging in Developer Options (tap build number 7 times to enable Developer Options in About phone).
Im on cm12.1 and when i connect my phone to PC there appear a notification where i can choose Media device (MTP), Camera (PTP) and charge only.
I remember that in past sometimes windows (win 7) was recognizing my phone as PTP too, but i dont remember how i fixed it, probably switching from notification from actual to MTP, i dont remember.
As an alternative, try services like http://web.airdroid.com/ (you need to install app on phone) for transfering files, but personally i dont think i trust that kind of services.
You can try to install Windows Media Player crap and see if thats the problem, if is working.
I would like you to tell me through PM or in the off-topic thread ( http://forum.xda-developers.com/galaxy-j5/how-to/ot-one-galaxy-j5-off-topic-thread-thread-t3461384 ) why you use win xp, why you dont wanna update, i wanna see your opinion about it.
If you wanna a lightweight OS and you are not gaming, then there are linux distributions: http://www.whylinuxisbetter.net/ .

Open dailer and type *#0808#
ElenaXX said:
Hi all, first of all I kindly ask u to be patient with me cos I'm not a developer but rather a newbie... but really I didn't know where to ask for help ! Well, I'm still going mad after one year almost since I bought my Samsung J5, cos apparently there's NO WAY I can make Windows XP recognize it as a MTP device. Ah please don't ask me to use another PC or to upgrade to another Windows version cos for several reasons I don't want and I can't (by now). I must use THAT pc to connect my phone if possible. No WIFI, thanks.
Well, still searching thru forums for hints etc and I tried out everything I could find to date: I installed the mtp drivers mtppk12.exe, I also tried to install the Microsoft User Mode Driver Framework stuff, no luck. Everytime I plug my phone, the pc suddently detects it as "digital camera". So that nasty window pops up asking which programs to use to load pics etc. And if I access it as a volume, what I can see and do with its content is very limited as u know.
I tried to play with the hardware wizard, there's apparently no way to have the phone seen as mtp. I even tried to uninstall and reinstall the drivers above, or to uninstall the various USB hubs and devices... nope. Oh I also tried to install the Samsung USB drivers for Mobile phones, still no luck. I NEVER get any errors or warnings though and no yellow question marks... just my pc insists to see it as a ptp device !!! And of course my phone is SET as MTP, not PTP. I tried to switch between those repeatedly. Even to remove the SD, to turn it off... no way.
Oh one detail... by reading somewhere I suspect that Windows Media Player must be installed ? I don't want it and don't want to install more ehr junk (read: unneded stuff, KIES, etc) IF possible. Or is it really strictly needed ?
Another interesting detail... always reading somewhere, it looks that, those lucky people who finally achieved to have their phones detected as mtp (no matter which model) under XP, have always this file present: C:\WINDOWS\system32\DRIVERS\wpdusb.sys
Well I have NOT that file, even after having installed the packages mentioned above ! Where does it come from ??
I'm even ready to get my hands dirty, to play with the registry, I don't care... just don't ask me to change that PC lol or to install more junk stuff (if possible).
Any expert out there ? Any useful hints ?
I really can't spend more time for that. I shall give up soon. It's depleting.
Oh another quick question: does anybody know whether by installing Cyanogen Mod the USB Mass Storage mode is available again ? Or it has been ruled out even in this third party OS ? (I could not find this info anywhere...) Thanks very much
Click to expand...
Click to collapse
And then select your options

Telepracity said:
SO first of all make sure that USB Debugging is enabled on your phone. (Settings>Developer Options)
Make sure that samsung usb drivers are installed You can find them here...
When you plug your device in, in status bar it should say transferring images via USB. Click on that balloon and choose "Transfering media files"
One more thing that is recommended is use the original Samsung USB cable.
If this still doesn't work PM me and i will investigate further.
Telepracity
Click to expand...
Click to collapse
Wow how much support and how quick... thank u all, really
I will start replying Telepracity by now (I must still carry more tests and study the other replies)
-I removed the previous Samsung USB drivers and I installed the ones u suggest... ok the file name is the same, just 16 vs 19 MB... but that surely DID change something , keep reading
-I turned USB debug ON in phone's developer section EVEN if, actually, I found that in similar threads in the past it was suggested to turn it OFF instead, anyway...
-Ok the original cable is slightly broken but I used it the same. I have another new cable though which was tested with a friend's laptop and it works and my phone there can be detected as MTP (under a newer Windows version though). Anyway I'm interchanging them and they apparently behave the same
So, what changed by installing these apprently "better" drivers and nothing else ?
Finally my PC seems to recognize my phone as a MTP device ! But things are still far from working (by now).
Namely:
Upon connection, no, the phone status bar does not show any "transferring images" or "transferring files"... it's a J5, it just says connected as MTP (vs. PTP)
Windows now says New Hardware detected, Samsung Mobile MTP device WOW
The only difference if I enable the USB debug option being, an additional device gets recognized and listed in the hardware named SamsungAndroidPhone / Samsung ADB Interface
But there's a problem... during installation of the MTP device (listed in Hardware as Samsung mobile USB composite device), I get an error, saying "cannot find the required section inside the INF file" !!!
Still no "?"s or "!"s listed in the hardware though.
And obviously, my Samsung is still NOT accessible as a Volume as it should be...
Oh no dear I'm not one who wants to bother ppl privately to stress with my very own problems but I thank u the same for the offer
I go on experimenting and reading other suggestions, thanks

#Henkate said:
I have no idea if it works, but try to enable usb-debbuging in Developer Options (tap build number 7 times to enable Developer Options in About phone).
Click to expand...
Click to collapse
Thanks. As I already told Telepracity, often I rather noticed the OPPOSITE suggestion, but I tried. The only difference being that if I do, I see an additional device (Samsung ADB or alike) detected and mounted by Windows. What apparently "moved" something was installing these other Samsung USB drivers I was suggested to
Im on cm12.1 and when i connect my phone to PC there appear a notification where i can choose Media device (MTP), Camera (PTP) and charge only.
Click to expand...
Click to collapse
What a pity... so they dropped the UMS protocol aswell. TOO bad. What I really can't understand and agree on is... "alternative" OSs should really fill those voids more or less deliberately imposed by the big companies for some obscure and dirty plans against users' interests, not following them instead ! Oh well. But luckily enough, I noticed that MANY ppl share my thought here and there, that dropping UMS for MTP was a really debateable move. Sigh.
You can try to install Windows Media Player crap and see if thats the problem, if is working.
Click to expand...
Click to collapse
Only as my very last resort... and I don't think I can really... wonder why lol
I would like you to tell me through PM or in the off-topic thread ( http://forum.xda-developers.com/galaxy-j5/how-to/ot-one-galaxy-j5-off-topic-thread-thread-t3461384 ) why you use win xp, why you dont wanna update, i wanna see your opinion about it.
Click to expand...
Click to collapse
I will if I remember... but just for merely convenience reasons
If you wanna a lightweight OS and you are not gaming, then there are linux distributions: http://www.whylinuxisbetter.net/ .
Click to expand...
Click to collapse
Oh I do already ! Don't tell me that lol... but for various reasons I must use that PC, preferrably, to do such
tasks
Thanks anyway

ElenaXX said:
Wow how much support and how quick... thank u all, really
I will start replying Telepracity by now (I must still carry more tests and study the other replies)
-I removed the previous Samsung USB drivers and I installed the ones u suggest... ok the file name is the same, just 16 vs 19 MB... but that surely DID change something , keep reading
-I turned USB debug ON in phone's developer section EVEN if, actually, I found that in similar threads in the past it was suggested to turn it OFF instead, anyway...
-Ok the original cable is slightly broken but I used it the same. I have another new cable though which was tested with a friend's laptop and it works and my phone there can be detected as MTP (under a newer Windows version though). Anyway I'm interchanging them and they apparently behave the same
So, what changed by installing these apprently "better" drivers and nothing else ?
Finally my PC seems to recognize my phone as a MTP device ! But things are still far from working (by now).
Namely:
Upon connection, no, the phone status bar does not show any "transferring images" or "transferring files"... it's a J5, it just says connected as MTP (vs. PTP)
Windows now says New Hardware detected, Samsung Mobile MTP device WOW
The only difference if I enable the USB debug option being, an additional device gets recognized and listed in the hardware named SamsungAndroidPhone / Samsung ADB Interface
But there's a problem... during installation of the MTP device (listed in Hardware as Samsung mobile USB composite device), I get an error, saying "cannot find the required section inside the INF file" !!!
Still no "?"s or "!"s listed in the hardware though.
And obviously, my Samsung is still NOT accessible as a Volume as it should be...
Oh no dear I'm not one who wants to bother ppl privately to stress with my very own problems but I thank u the same for the offer
I go on experimenting and reading other suggestions, thanks
Click to expand...
Click to collapse
What windows media player version do you have installed on your system?
If 11, then i would suggest you to try disconnecting the phone, uninstalling any current drivers for the phone, then reinstall Windows Media Player 11 again. Install the drivers/ software for the phone from the manufacturer’s website and then re-connect the phone. The settings will be detected automatically and then check whether the issue is resolved.
Telepracity

Telepracity said:
What windows media player version do you have installed on your system?
If 11, then i would suggest you to try disconnecting the phone, uninstalling any current drivers for the phone, then reinstall Windows Media Player 11 again. Install the drivers/ software for the phone from the manufacturer’s website and then re-connect the phone. The settings will be detected automatically and then check whether the issue is resolved.
Telepracity
Click to expand...
Click to collapse
Well no the matter is, I really have NO Media Player installed and if there was one initially (I don't remember lol) I had surely uninstalled it together with most M$ crap or unused programs. Just, I dunno why I must have a WMP installed at any cost to access an MTP device... ok I could even try in the worst scenario...
But clearly my XP configuration misses something in oder to be instructed on HOW to use/interact with MTP devices. Now at least, with the USB drivers u suggested me (note, the previous, not working ones were from manufacturer's site !!!) it can tell it is an MTP device, while before it was only seen as PTP (even if the phone was set as MTP). But it still can't find the proper entry inside the INF file to correctly manage such devices, it seems. I know this is going to become a matter for experts lol perhaps for too much experts... I think I shall soon give up and use another PC or laptop connected to the LAN for that purpose. Just, for various convenience reasons I was much handier for me if I could use that PC with XP instead. Dont' worry. Really I see the matter is getting too troublesome and I'm giving up. Thanks

ElenaXX said:
Well no the matter is, I really have NO Media Player installed and if there was one initially (I don't remember lol) I had surely uninstalled it together with most M$ crap or unused programs. Just, I dunno why I must have a WMP installed at any cost to access an MTP device... ok I could even try in the worst scenario...
But clearly my XP configuration misses something in oder to be instructed on HOW to use/interact with MTP devices. Now at least, with the USB drivers u suggested me (note, the previous, not working ones were from manufacturer's site !!!) it can tell it is an MTP device, while before it was only seen as PTP (even if the phone was set as MTP). But it still can't find the proper entry inside the INF file to correctly manage such devices, it seems. I know this is going to become a matter for experts lol perhaps for too much experts... I think I shall soon give up and use another PC or laptop connected to the LAN for that purpose. Just, for various convenience reasons I was much handier for me if I could use that PC with XP instead. Dont' worry. Really I see the matter is getting too troublesome and I'm giving up. Thanks
Click to expand...
Click to collapse
Try to install wmp because in the microsoft answer website there is a same guy that faces the INF problem and he fixed it updating wmp.

Yes,this is the problem in windows xp,if you install windows media player mtp will work in xp.

OK folks at the end I DID IT finally :good::good:
Thanks for insisting so much about WMP11... eventually I convinced myself there weren't any easier (read: more
"elegant" or clean) workarounds. The drivers and files needed in order for XP to access MTP are simply all there.
Microsoft never thought to release them in a standalone package. Apparently neither MS MTP drivers nor
manufacturer's USB drivers are essential or needed at all, unless one is a developer. After having tried out every possible combinations, checked the files installed, repeated the procedures, etc HERE is the exact list of things (apparently) needed to have a MTP device recognized under Window XP. I'm also publishing this list hoping it may turn out useful to somebody else in the future, one never knows...
1. Installing Microsoft's MTP drivers (MTPPK12) SERVES NO PURPOSE here
2..Installing Samsung USB drivers also serves NO PURPOSE here (unless one wants to use additional features
as perhaps ADB and access the phone modem etc.)
3. Microsoft User Mode Driver Framework IS NEEDED ! Cos there are some files installed which are essential
like wudfrd.sys (NOTE: chances are u don't even need to install this package if u install WMP11 throughfully
cos apparently a similar file is installed but only during a vanilla WMP11 installation, keep reading)
4. If u don't need or don't want WMP11, u can safely install it just partially. I could manage to install WMP11 only
partially. The original self extracting archive must therefore be opened as an archive, and ONLY the
wmfdist11.exe needs be installed (of course, if one wants a full installation, he's advised
to do so, and in that case he can PERHAPS avoid to install the Microsoft User Mode Driver Framework, I
didn't check this option)
5. I can confirm... in my case at least, different USB cables make no difference. And the fact of having USB DEBUG
enabled on the phone has the sole effect of making an additional ADB device being detected under Windows
(for developers) and in that case perhaps u still need to installl Samsung's USB drivers.
Voilà ! As I plugged my phone, it got recognized as MTP suddently. I didn't even need to modify any .INF files
by hand for adding my device's USB ID and such things. And it can now be accessed as a volume.
Case solved Thanks for every contributions

I managed to make recognized my S5 by installing WMP 11 like stated above BUT i cannot copy/view any media files from my Galaxy S5 phone. I tried many cables with no luck. ElenaXX's post was extremely helpful but I couldn't access media files on phone eventhough recognized successfully.
Note: Everytime you change USB mode from Developer Options, it installs additional ADB devies again and again, and modem.

PC wont recognize device for file transfer

Just recently i tried to transfer for the first time, some wallpapers to my phone, and when i plug in the usb, the phone starts to charge normally but i cannot figure out why i cant transfer files from pc to phone or vice versa.
When i plug it in, it gives me the option to select what to "Use USB for", but when i select either MTP (file transfers) or PTP (transfer photos or files), nothing happens. I cannot browse the phone to pick anything at all.
When i go to device manager on PC i see under Portable devices the name of my phone (Moto G4 Play) but it has an exclamation point next to it. I have tried to uninstall and re-install or even update the driver but it will remain this way (if i click its propierties it tells me "This Device cannot start. Code 10"
Is there anything else i can do either on my phone or pc to make this work?
Other info:
Already downloaded motorola device manager to see if it would help but nope.
My PC OS is windows xp (yeah, i know... :laugh

My PC OS is windows xp
Click to expand...
Click to collapse
That probably explains everything
I don't think there are compatible drivers for Windows XP..

Long term support for WinXP ended three whole years ago. Though what I noticed with CM and Lineage is that the first time the phone is set up, it won't enable MTP even if checked. You have to reboot the phone and then MTP will actually enable properly.

Also, it may happen with 3rd party cables too. I myself faced this issue with Boat Indestructible cable, then I used the original cable that came with phone and successfully done it. But I still can't understand, how that cable can transfer data to/from other phones....

Just another bit of info:
Today while trying to make it work, i updated the driver from the Device Manager again and somehow i could access the phone as intended.
The problem is that after a few seconds, the window closes on its own! Then i have to redo the whole process and It gives me access again but every time, after a few seconds, the browsing window closes on its own!
I have tried with other cables and no dice, tried also rebooting phone and pc and also tried plugging it to all available usb ports. Any other tip or method i can try?

Try another pc to discard things (so you know if it's the pc or the phone)