Database Users

ActiveSync 4.0 or 4.1 refuses USB connection to EXEC

Dear All,
Please help, my new O2 EXEC is sitting here almost totally useless without ActiveSync.
I did a very stupid thing:
I plugged in the Exec via the USB cable before installing ActiveSync 4.0.
What used to happen (back inthe day 2001 etc) would be that windows would install its own driver for the portable device and then when you subsequently installed ActiveSync its drivers would not go in and hence ActiveSync would not recognise your device.
What is happening now seems like the same sort of issue in that now having installed ActveSync it is just sitting there saying no connection.
For ActiveSync 3.6 and below this is a documented problem and here is the fix
http://support.microsoft.com/kb/264693/en-us
BUT for me this does not work (well because there is no yellow unknown device in Device managers other devices).
In AUDIBLE terms
a) I get a du-duh sound when I plug in EXEC (like if you plugged in a USB key for example)
b) It shows up in the Device Manager-> Network Adapters as "Windows Mobile-based Device"
c) ActiveSync 4.0 or 4.1 does NOT give me the dulde-de-dah sound
d) ActiveSync shows no connections
Anybody any bright ideas? Surely I am not the only twonk to have inadvertently plugged in the EXEC first
Answers greatly appreciated.
BASICALLY HELP
PS: Have also looked at ActiveSync trouble shooter 2001, the ActiveSync 4.0 troubleshooting article from Msoft, tried switching off firewall, no result. Have tried deleting the Mobile-based Device, uninstalling AS 4.0, rebooting, reinstalling AS 4.0 or 4.1 then plugging EXEC,no good.
PPS: I convinced a friend to let me install AS 4.1 on his computer and then plugged in the EXEC and all was fine, so the EXEC itself is sound.

Maybe this will help:
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

Sorry, didn't read your message good.
Just see now you already did looked at the link....
But another idea: if your device works on your friend PC, then why not
do a clean install for the OS on your own PC?
Maybe this will solve your problem.

Dodger,
Thanks for the thoughts. Well actually thinking about a reinstall of my computer due a moments lapse of concentration is a difficult undertaking. With the backup of the on computer databases as well as over 100 applications installed, I think this would take me several person days.
Currently my thoughts are to clone the partition and then do a windows "over install" onthe clone, but logically that will not work because <of course> the whole point of an over install is that the registry and all applications are preserved.
I spent over 3 solid hours of googling, installing, uninstalling drivers yesterday trying to fix and can't believe I am the only one who has had this problem!
Perhaps somebody with a working ActiveSync can elaborate how does the EXEC show up in device manager (when its plugged in and synced), and also what device driver XP and /or Windows 2003 server would be using.
Thanks mb.

I was facing similar issue. Solution? Yes, uninstall my firewall, connect and sync with my JasjAr and then install the Firewall with Jasjar already connected !

This may help:
Open network connections on ur PC so u can see all connections.
Make sure AS (PC side) is enabled for USB
turn off JJ and plug it in to USB
Turn on JJ whilst watching the window of netwrok connections on ur PC
A new connection icon should pop up, then MAYBE dissapear again
Right click this icon, before it dissapears, and check it's enabled, then select properties
Now check the following items:
- does top box say "windows mobile based device"
- click "configure"
- under configure, is there a button somewhere (mine's working so I can't recall exactly where) that says something like "enable mobile device". If so, then you need to click this.
If this all fails, then repeat but with another USB port. The reason for this seeming waste of time is that you will get a DIFFERENT "Local area connection nn" icon, which may work for you.

I cant believe there hasnt been one mention of rebooting your PC - Which I can assume you already have done?
What OS are you running on your PC?
I have only just got my MDA PRO but this may help! as I did the same thing and for a while XP Pro wouldnt recognise the device.
Uninstall ActiveSync
Reboot PC
Install Activesync V4.0
Plug in USB Device
If there is still a problem connecting you shoudl see a USB device not recognised in your deviuce manager.
It almost seems like there is a time you have to wait before XP will respond normally to you unplugging and replugging in the USB.
Failing this you may have to uninstall Activesync and tehn remove all activesync registry keys it may have left behind! Then reboot and start again!

Just having tisproblem now, this is pïss poor of MS to still be foisting off onto us this Activesync package in such a terible state.

I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.

Moandal said:
I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.
Click to expand...
Click to collapse
What works for me is to turn off the handheld, and connect the cable after that. Then turn on the device if needed. Works mot of the time then.... no excuse for MS though....

Missing Installation CD-ROM and Manual

Hello all,
I have just bought the Jasjar on ebay, after months of hoping and dreaming!
The unit works fine, but the twit who sold it to me has 'lost' the original CD and manual, leaving me with no way of:
Syncing to my computer (tried it, but XP demands the install software)
Working out how to use the phone element (such as sending text messages).
Generous souls that they are at clubimate, they want to charge me $60 for this information!
I was wondering if someone might be able to send me a copy of the files / a torrent of the disk, so that i can at least install it on my home computer and read the .pdf manual.
Much appreciation in advance!
Stephen

active sync can be found on the ftp
ftp://xda:[email protected]/Universal/Tools_Programs/active_sync_4.1.zip
manuals can also be found on the ftp
ftp://xda:[email protected]/Universal/Original_German_and_Englsh_Manuals_etc/
have fun with it

Many thanks.
Is this ftp to the activesync the one that the computer will install so that it recognises the Jasjar? I downloaded activesync to my pc, but when I connected up my jasjar, my computer wouldn't recognise it, because the 'Install new hardware' utility had not completed!

Aha! The ftp part of this site appears to be the possible solution to my problems. When I connect my jasjar to the pc, which software file would I direct the 'hardware installer' to though?
Many thanks for your help so far!

there shouldnt be a ´hawdware installer´... active sync should recognise the jasjar without problems...
do u have it connected directly to the pc or to a usb-hub? try doing it directly

I was using activesync 3.8 from the windows website. Could that have an effect?
When plugged it, the bubble pops up, saying Device recognised: POCKET PC USB SYNC, and then the Hardware install dialog box comes up.
I will try with the latest version of Activesync, and see what difference it makes.

Wm5 (which is on your universal) only works with AS 4.0 or higher. Check the ftp for that or download directly from MS. I recommend AS 4.1, since it is much more stable than 4.0.

ActiveSync 4.0 doesnt work with aku2 roms if i remember correctly so try 4.1 (link can be found in my 1st post in this topic)

Okay, I downloaded and installed Activesync, and it will still not recognise my JJ, saying it cannot be found. At the same time, the computer says 'USB Device not recognised'. Argh!

Does anyone have a solution to this problem?
My XDA Exec has just been replaced by O2, but my PC reports the 'USB Device not recognised' error. I suspected the new phone but I plugged it into my laptop and that works fine.
Im pulling my hair out here, its very frustrating. I have installed 4.2, uninstalled, tried 4.1, no luck.
I tried connecting with the phone switched off, no difference. Tried after both PC and phone rebooted, no luck.
There must be something in the Windows USB settings that has gotten screwed up, but I don't know enough of that area to feel brave enough to tamper with it.
Any ideas guys?
Thanks
Nasdaq

Ah, I have a solution to my problem!
After many reinstalls of different versions, I had a brainwave, why not try syncing when no other USB devices are attached! Hey presto! It works!! :lol:
I found that my USB Skype phone was conflicting somehow, so unplugging that works fine. I'll sort the USB phone out later, being able to sync is much more important atm.
Cheers
Nasdaq

USB connectivity issues

No computer detects my TyTN anymore. Not even to display the "New Hardware Found" message that I usually get when plugging the TyTN into a USB port of a computer that hasn't seen the device before. Nothing. The phone still charges and the it still knows when its plugged by the icon on the lower right corner of the screen.
I've searched the forum for this very issue, and found mostly activesync issues/solutions. I've tried them all with no success. BTW activesync works for me via bluetooth. My last resort was a hard reset. Three times... (read from one of the posts). Now I'm stuck with a TyTN with a Dopod ROM.
Has anyone experienced this problem?
I tell you, having a kick-ass phone but without a way to push the customization files into it is TORTURE.
Please help.

I had a smiliar problem when I Installed XP-MCE.
I solved it by downloading the latest Active Sync and Installing it, From there windows picked it up as a Mobile Device.

jford04 said:
I had a smiliar problem when I Installed XP-MCE.
I solved it by downloading the latest Active Sync and Installing it, From there windows picked it up as a Mobile Device.
Click to expand...
Click to collapse
Thanks for the reply. I use ActiveSync 4.5 on Win2K, XP and XPMCE. The computers are not able to detect it at all.

Reinstall Activesync
Try reinstalling Activesync (which will uninstall the earlier install of the same or earlier version). This worked for me. I face this problem once too often coz I sync with my desktop and laptop.

try deleting the partnership on the phone and then try plugging it in, make sure all the partnerships on the phone are deleted, i had the same issue with my tytn and that solved it.
Another issue i had was that windows was detecting the device but still would not allow it to connect , so what i did there was just go into computer management (right click on my computer then click manage) and uninstall the device while it was connected then unplug and plug it back in and windows re-detected it. Also make sure you have the atest version of active sync installed.
Hope this helps

Check device manager - does it even refresh when you plug your device in?
If it does not, you may have a big problem...
Have you tried an alternate USB cable? It could be that that is shot.
Have you still got the min-USB headphones? If so, do they still work?
If they do not work either, that would suggest that the device's USB port port is shoddy...

And reality sinks in...
yrreP said:
Check device manager - does it even refresh when you plug your device in?
If it does not, you may have a big problem...
Have you tried an alternate USB cable? It could be that that is shot.
Have you still got the min-USB headphones? If so, do they still work?
If they do not work either, that would suggest that the device's USB port port is shoddy...
Click to expand...
Click to collapse
Yeah, I think the USB port on my TyTN is partially dead. This feels like being with Verizon and their locked phones. Sucks wet cow butt.
Oh well, I'll just learn to live with my Dopodish phone until HTC comes out with TyTN III.
Thank you all who replied.

USB and Vista

Hi there,
I'm using a TYTN (from SFR v1605).
It used to work well when I was on XP but since I've upgraded to Vista, in most cases the USB connection does not work.
As seen on some threads here, I have tried to tick / untick the "advanced network" option in the USB to PC settings panel: sometimes it works (rarely) but since few days I'm not able to synch through USB at all.
I don't know what to do.
I'm able to charge the TYTN, but I cannot see the panel displaying "USB connection..." on the TYTN.
Also the TYTN is recognized from Vista (I see it in the USB ports) and I cannot see any specific error message in Vista, just the mobile device center says the TYTN is not connected.
Any help would be appreciated.
Best Regards,

erixsamson said:
Hi there,
I'm using a TYTN (from SFR v1605).
It used to work well when I was on XP but since I've upgraded to Vista, in most cases the USB connection does not work.
As seen on some threads here, I have tried to tick / untick the "advanced network" option in the USB to PC settings panel: sometimes it works (rarely) but since few days I'm not able to synch through USB at all.
I don't know what to do.
I'm able to charge the TYTN, but I cannot see the panel displaying "USB connection..." on the TYTN.
Also the TYTN is recognized from Vista (I see it in the USB ports) and I cannot see any specific error message in Vista, just the mobile device center says the TYTN is not connected.
Any help would be appreciated.
Best Regards,
Click to expand...
Click to collapse
I had the same problem a couple of times. After a considerable amount of searching this forum, and other sites, I stumbled across a routine which fixed it for me.
With your TyTN connected by USB, on your PC/Notebook open up System Properties, Device Manager. You should find an entry, Portable Devices, showing the TyTn, It will probably have a yellow triangle with an asterix, showing that there is a problem. Right click on that and select Uninstall.
Then disconnect your TyTN and reconnect it. The PC/Notebook should then rebuild the USB driver, and everything should then sync.

HTC USB Sync with Vista
Thank you for your kind help.
I can see the HTC in the device manager, under mobile devices, but with no yellow triangle.
Anyway I've uninstalled it, and then disconnected and reconnected the TYTN.
It reinstalled the driver, but I still have no UBS Sync recognized on the TYTN.
Best Regards, Eric.

erixsamson said:
Thank you for your kind help.
I can see the HTC in the device manager, under mobile devices, but with no yellow triangle.
Anyway I've uninstalled it, and then disconnected and reconnected the TYTN.
It reinstalled the driver, but I still have no UBS Sync recognized on the TYTN.
Best Regards, Eric.
Click to expand...
Click to collapse
Two final suggestions from me.....
Firstly, ensure that you have the updated version of WMDC on your PC/Laptop. Mine is Version 6.1.6965.
Secondly, try deleting the existing partnership(s) on your TyTN. To do this, go to Start, Programs, ActiveSync. This will show you which partnerships are active. To delete them, go to Menu, Options, Delete.
When you reconnect your TyTN, it should set up a fresh partnership.
If this doesn't work, perhaps someone else out there could offer more advice.

Still not working
Hello Syd,
Thanks agaon for your kind help.
I've been travelling a lot these last weeks, sorry for the late answer.
I'm using the same version of WMDC as you.
I've also reset the partnerships.
It still does not work. Each time I reboot my phone it will loose the ability to establish the USB connexion with the PC. Fews days (sometimes weeks) after the connexion will work and I don't know why.
I'm sure this is linked with the phone, not the PC.
I've read somewhere in this forum it could be linked with the automatic time zone adjustment. I have the feeling it is linked with that, as my problems initially started while I was travelling in foreign countries.
I've seen somewhere that I should disable the automatic time zonbe adjustement, but I cannot find this option.
ALso, since I've created user defined alarm clocks, I have a very long list of alarms when I reboot the phone. I think some "events" are locking the phone, I just don't know how to fix it.
Maybe I should perform a full reboot, but I dislike doing it as I've installed many applications on my phone.
Thanks again for your help.
Best Regards, Erix.

Have you tried going into the usb to pc setting on the device (setting - system) and unticking advanced networking support?

advanced network
Yes, for sure I've tried this option.
Sometimes when I enable / disable this several times, it will eventually activate the USB connexion.
It used to be a workaround in the past, but it does work any longer.
A little bit like if there is a growing list of "events" which prevent the USB connexion from being activated. I really would like to understand what happens.

Are you using SP1 on Vista? If not, there is a USB update that you need to apply that fixes communication issues with USB devices and the host controller. I would HIGHLY recommend updating to SP1 ASAP. It makes Vista worth using.
If you are running SP1, I don't have any more thoughts other than replace the mini-USB cable. I actually had a bad one recently so it can happen.

Vista SP1 and USB
winnebago said:
Are you using SP1 on Vista? If not, there is a USB update that you need to apply that fixes communication issues with USB devices and the host controller. I would HIGHLY recommend updating to SP1 ASAP. It makes Vista worth using.
Click to expand...
Click to collapse
No I don't use SP1. I let the system installing updates and fixes automatically, so I don't know whether that USB patch you mentioned has been installed or not. I'll have a look at it... I'll also install the SP1 ASAP.
Thanks for the tip.
winnebago said:
If you are running SP1, I don't have any more thoughts other than replace the mini-USB cable. I actually had a bad one recently so it can happen.
Click to expand...
Click to collapse
It is not the cable, I've bought a second one to check, and it behaves the same... And sometimes it works.

XP not seeing Touch HD, possible driver issue?

Good Morning to all,
Firstly hello to all on the forum, got my Touch HD at the weekend and have already found this forum very useful, especially in getting the favourtie people pictures to stop looking so crap.
I now have a problem I need to ask about. I have plugged my HD into my Vista 64bit machine and it picks up fine, lets me access the HD as if it was an external source. I then managed to set it up via activesync, not through choise just couldnt find anything else. Got it connected and syncing via bluetooth as well.
I have now come into work and plugged it into my work XP SP2 machine and it starts installing all the windows mobile stuff and then comes up with could not complete blah blah, when you click for more info its an unknown device.
Is this a driver issue, i.e. do I need to download one for my XP machine to recognise modern day tech?
Have got the number for HTC support but thought I would ask here first as I really like the way everyone manages to explain everything so clearly.
Thanks in advance
Jody

You should just have to install Active Sync 4.5 on your XP machine and off you go.
Appoligies if you did this, but you didn't mention above
If you still having problems, what's the full error text?
Ta
Dave

Activesync is installed, and has been uninstalled and re-installed just to make sure.
The message states that the USB device is not recognised by Windows and need to try re-installing it.
Thing is, it did just about manage a connection earlier ActiveSync showed connecting and then popped up and said unable to connect to device press ok to troubleshoot and ran some scans.

J7ody said:
Good Morning to all,
Firstly hello to all on the forum, got my Touch HD at the weekend and have already found this forum very useful, especially in getting the favourtie people pictures to stop looking so crap.
I now have a problem I need to ask about. I have plugged my HD into my Vista 64bit machine and it picks up fine, lets me access the HD as if it was an external source. I then managed to set it up via activesync, not through choise just couldnt find anything else. Got it connected and syncing via bluetooth as well.
I have now come into work and plugged it into my work XP SP2 machine and it starts installing all the windows mobile stuff and then comes up with could not complete blah blah, when you click for more info its an unknown device.
Is this a driver issue, i.e. do I need to download one for my XP machine to recognise modern day tech?
Have got the number for HTC support but thought I would ask here first as I really like the way everyone manages to explain everything so clearly.
Thanks in advance
Jody
Click to expand...
Click to collapse
Had similar problems, but it was the Windows XP firewall blocking activecync

Thanks, but we stopped the windows firewall client when we were investigating this anyway.

Possible solution
Good day,
My XP didnt detect HD as well. Im using Active sync 4.5. To work around this, go to:
Settings>USB to PC>Enable faster data sync
Uncheck this option. This solved my problem.
Good luck. Cheers

Hello, have tried unticking that box as well.
I have uninstalled Activesync again, and reinstalled off of the CD. All installs ok, plug the device in for the first time and select activesync on the handset, it installs the pocketUSB Snc on the PC and then comes up your device could not be installed properly. Open device manager and the PocketUSB Sync shows with a yellow explanation mark on it saying that the device could not be started.
Have now also tried it on an XP SP3 VM Machine, it originally kicked up same windows error. Then ActiveSync on the VM and device showed connecting, then they both stopped and no further.

Problem fixed.... Useful hint for anyone reading this... dont use a different miniUSB cable, or make sure you certainly dont use a cheap one.... I borrowed someone's in the office who was sinking another HTC device and it worked first time.
Thanks to all your inputs
Jody