Database Users

ActiveSync 4.0 or 4.1 refuses USB connection to EXEC

Dear All,
Please help, my new O2 EXEC is sitting here almost totally useless without ActiveSync.
I did a very stupid thing:
I plugged in the Exec via the USB cable before installing ActiveSync 4.0.
What used to happen (back inthe day 2001 etc) would be that windows would install its own driver for the portable device and then when you subsequently installed ActiveSync its drivers would not go in and hence ActiveSync would not recognise your device.
What is happening now seems like the same sort of issue in that now having installed ActveSync it is just sitting there saying no connection.
For ActiveSync 3.6 and below this is a documented problem and here is the fix
http://support.microsoft.com/kb/264693/en-us
BUT for me this does not work (well because there is no yellow unknown device in Device managers other devices).
In AUDIBLE terms
a) I get a du-duh sound when I plug in EXEC (like if you plugged in a USB key for example)
b) It shows up in the Device Manager-> Network Adapters as "Windows Mobile-based Device"
c) ActiveSync 4.0 or 4.1 does NOT give me the dulde-de-dah sound
d) ActiveSync shows no connections
Anybody any bright ideas? Surely I am not the only twonk to have inadvertently plugged in the EXEC first
Answers greatly appreciated.
BASICALLY HELP
PS: Have also looked at ActiveSync trouble shooter 2001, the ActiveSync 4.0 troubleshooting article from Msoft, tried switching off firewall, no result. Have tried deleting the Mobile-based Device, uninstalling AS 4.0, rebooting, reinstalling AS 4.0 or 4.1 then plugging EXEC,no good.
PPS: I convinced a friend to let me install AS 4.1 on his computer and then plugged in the EXEC and all was fine, so the EXEC itself is sound.

Maybe this will help:
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

Sorry, didn't read your message good.
Just see now you already did looked at the link....
But another idea: if your device works on your friend PC, then why not
do a clean install for the OS on your own PC?
Maybe this will solve your problem.

Dodger,
Thanks for the thoughts. Well actually thinking about a reinstall of my computer due a moments lapse of concentration is a difficult undertaking. With the backup of the on computer databases as well as over 100 applications installed, I think this would take me several person days.
Currently my thoughts are to clone the partition and then do a windows "over install" onthe clone, but logically that will not work because <of course> the whole point of an over install is that the registry and all applications are preserved.
I spent over 3 solid hours of googling, installing, uninstalling drivers yesterday trying to fix and can't believe I am the only one who has had this problem!
Perhaps somebody with a working ActiveSync can elaborate how does the EXEC show up in device manager (when its plugged in and synced), and also what device driver XP and /or Windows 2003 server would be using.
Thanks mb.

I was facing similar issue. Solution? Yes, uninstall my firewall, connect and sync with my JasjAr and then install the Firewall with Jasjar already connected !

This may help:
Open network connections on ur PC so u can see all connections.
Make sure AS (PC side) is enabled for USB
turn off JJ and plug it in to USB
Turn on JJ whilst watching the window of netwrok connections on ur PC
A new connection icon should pop up, then MAYBE dissapear again
Right click this icon, before it dissapears, and check it's enabled, then select properties
Now check the following items:
- does top box say "windows mobile based device"
- click "configure"
- under configure, is there a button somewhere (mine's working so I can't recall exactly where) that says something like "enable mobile device". If so, then you need to click this.
If this all fails, then repeat but with another USB port. The reason for this seeming waste of time is that you will get a DIFFERENT "Local area connection nn" icon, which may work for you.

I cant believe there hasnt been one mention of rebooting your PC - Which I can assume you already have done?
What OS are you running on your PC?
I have only just got my MDA PRO but this may help! as I did the same thing and for a while XP Pro wouldnt recognise the device.
Uninstall ActiveSync
Reboot PC
Install Activesync V4.0
Plug in USB Device
If there is still a problem connecting you shoudl see a USB device not recognised in your deviuce manager.
It almost seems like there is a time you have to wait before XP will respond normally to you unplugging and replugging in the USB.
Failing this you may have to uninstall Activesync and tehn remove all activesync registry keys it may have left behind! Then reboot and start again!

Just having tisproblem now, this is pïss poor of MS to still be foisting off onto us this Activesync package in such a terible state.

I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.

Moandal said:
I've just had activesync stop working on me. It would connect but then refuse to sync anything even though it previously worked fine. I think it got upset after I booted up the PC with the Exec connected.
Anyway an uninstall and reinstall of Activesync on the PC cured the problem. Not the most robust software though.
Click to expand...
Click to collapse
What works for me is to turn off the handheld, and connect the cable after that. Then turn on the device if needed. Works mot of the time then.... no excuse for MS though....

USB connectivity issues

No computer detects my TyTN anymore. Not even to display the "New Hardware Found" message that I usually get when plugging the TyTN into a USB port of a computer that hasn't seen the device before. Nothing. The phone still charges and the it still knows when its plugged by the icon on the lower right corner of the screen.
I've searched the forum for this very issue, and found mostly activesync issues/solutions. I've tried them all with no success. BTW activesync works for me via bluetooth. My last resort was a hard reset. Three times... (read from one of the posts). Now I'm stuck with a TyTN with a Dopod ROM.
Has anyone experienced this problem?
I tell you, having a kick-ass phone but without a way to push the customization files into it is TORTURE.
Please help.

I had a smiliar problem when I Installed XP-MCE.
I solved it by downloading the latest Active Sync and Installing it, From there windows picked it up as a Mobile Device.

jford04 said:
I had a smiliar problem when I Installed XP-MCE.
I solved it by downloading the latest Active Sync and Installing it, From there windows picked it up as a Mobile Device.
Click to expand...
Click to collapse
Thanks for the reply. I use ActiveSync 4.5 on Win2K, XP and XPMCE. The computers are not able to detect it at all.

Reinstall Activesync
Try reinstalling Activesync (which will uninstall the earlier install of the same or earlier version). This worked for me. I face this problem once too often coz I sync with my desktop and laptop.

try deleting the partnership on the phone and then try plugging it in, make sure all the partnerships on the phone are deleted, i had the same issue with my tytn and that solved it.
Another issue i had was that windows was detecting the device but still would not allow it to connect , so what i did there was just go into computer management (right click on my computer then click manage) and uninstall the device while it was connected then unplug and plug it back in and windows re-detected it. Also make sure you have the atest version of active sync installed.
Hope this helps

Check device manager - does it even refresh when you plug your device in?
If it does not, you may have a big problem...
Have you tried an alternate USB cable? It could be that that is shot.
Have you still got the min-USB headphones? If so, do they still work?
If they do not work either, that would suggest that the device's USB port port is shoddy...

And reality sinks in...
yrreP said:
Check device manager - does it even refresh when you plug your device in?
If it does not, you may have a big problem...
Have you tried an alternate USB cable? It could be that that is shot.
Have you still got the min-USB headphones? If so, do they still work?
If they do not work either, that would suggest that the device's USB port port is shoddy...
Click to expand...
Click to collapse
Yeah, I think the USB port on my TyTN is partially dead. This feels like being with Verizon and their locked phones. Sucks wet cow butt.
Oh well, I'll just learn to live with my Dopodish phone until HTC comes out with TyTN III.
Thank you all who replied.

Big Problems :((

I have the following problem with my HTC Touch HD. Since yesterday after i transfered 2 video files and a few pictures, when i connect it through USB, the computer doesn''t detect HTC anymore (nor syncing nor file transfer). Even the Bluetooth syncing does not work. I performed several soft and hard resets, and it seems it;s getting worse after every reset.
I bought the phone 2 weeks ago, after i sold my Apple iPhone 3G 8GB. As we speak, i kind of regret i did that...any advise for me ?
I forgot to mention: when i plug the uSB cable, the device goes recharging.

Have you tried booting your pc ?
Also try unchecking Settings/connections/Usb to Pc/ "enable faster data synchronization"
r
Andrew

What cable do you use? I had similar problems with non original (asus) usb cable.

greetings everybody..
1) i tried what you said several times, no result.
2) i get same results with the original and the other cables..
3) i noticed one thing . . . if i connect the device to a computer that i never conected before the device, it launches active sync....and Active Sync just wont interact with my device.

Did you try reinstalling ActiveSync on your PC?

yes i tried....same result. Do you think a change of ROM would solve that ?
Now, even a syncronisation using bluetooth is almost impossible, since i cant pair the computer and the device. Damn, it's like a virus or something.
stupid thought:
Do you think a change of ROM would solve that ?
Click to expand...
Click to collapse
Impossible since i cannot connect using USB. Sorry !

I too had problems with my PC not recognizing the HD. Found out that it was a problem with my firewall and anti-virus. I adjusted anti-virus settings to allow active sync to pass through and have had no problems after that.
HTC also recommends going to Start --> Settings --> Connection tab --> USB to PC and deselect the checkbox for "Enable faster data sync"
For device recharging when plugged in to USB : go to Start --> Settings --> System tab --> Power. here below the battery charge indicator, there is a checkbox. Read the message and check/uncheck as desired.
Hope this helps !!

i thought one potential source for my problem would be the antivirus, but i disabled firewall (eset at work and symantec end point protection at home) and no result what so ever.
I cand figure a way to sync the device even with the bluetooth since i cannot pair the device and the computer.
I am starting to regret i bought HTC...

Try click the Activesync icon on HD Program, there is a "Option" on the menu, click and see if you could delete all the old connect. If yes, re-establish the connection again to see.....good luck

Option menu item is disabled (i performed several hard resets)...(
Another thing i noticed. I unchecked the box (when connected to USB charge), so now when i plug the usb cable, it wont charge. But, if the device is in stand by (black screen), and i plug the usb cable, it wakes the device up. So, in my mind, i think it is something wrong with the OS, it still "feels" the USB cable, but cannot (for an unknown reason) take the necesary action.
For 4 hrs i try to sync the device with the computer using bluetooth, and i cannot manage to do so.
Is there any way to reinstall ActiveSync on my HTC device ?

daemonus said:
Option menu item is disabled. For 4 hrs i try to sync the device with the computer using bluetooth, and i cannot manage to do so. Is there any way to reinstall ActiveSync on my HTC device ?
Click to expand...
Click to collapse
My sync problem with HD and my PC with Vista, was solved as follows:
- Uninstall Windows Mobile Device Center
- Reboot and reinstall WMDC
Ton V

NLBeev said:
My sync problem with HD and my PC with Vista, was solved as follows:
- Uninstall Windows Mobile Device Center
- Reboot and reinstall WMDC
Ton V
Click to expand...
Click to collapse
Tonight i will try to install at home Windows VIsta (at work and at home right now i have XP). I cannot use my phone - no phone number in agenda and it's driving me mad. The phone rings and there are quite a few persons i dont want to talk with.. HEEEEEELP

nobody there to help me ?

If you did a hard reset, and you can connect in drive mode, but can not sync, then I am 99.9% sure that there is nothing wrong with your phone, but that your computer is messed up.
Uninstall all your antiviruses, firewalls, and other bloatware, and see if it works then.

Just a possible solution, but did you try plugging in your phone into other USB slots on your PC? Are you perhaps trying to sync it through an USB extension cord, or maybe USB hub? I had problems with my PC recognizing the THD if I tried syncing that way. Best results were plugging it directly into the back side of the casing.
The reason I'm asking this is that if you have too many USB devices plugged in, it's possible that the USB voltage drops too low and devices won't connect to the computer.

I tried on 5 different computers, all available USB ports.
On a new computer, sometimes on the device screen it shows up Active Sync but that is all, no sync occurs. If i try again on that computer, i get the same result as i get using the computer at home or work.
The device cannot conect as a Disk Drive
Is there a way to reinstall Active Sync on HTC ? My guess is that this software is all gone with the wind (even i performed a hard reset). The big question is what the hell happened ? Could be a ROM fault ? I mention i never tried to change ROM, the only software i installed was S2U2 and Core Player.

If by monday it wont work, then i'll send it into service (i have warranty). But i hate service

all out of ideas...

Any ideas ?

Which items are checked when you go to Settings/connections/Usb to Pc/ on youre phone?
Have you tried to use another memory card (because youre problems started with copying)?

No connection through USB cable

since a few weeks, i've got a very strange problem with my blackstone.
when i connect the usb cable to my phone and the pc, it don't asks me anymore wether i want to connect it as a harddisk drive or do active sync. it's also impossible to do active sync by usb since this moment. i already tried everything in the blackstone USB2PC settings, like disabling fast synchronising, deactive/active the USB2PC pop-up and so on...
what i found out yesterday is the following:
because i did a hard reset, i didn't had any contacts on my phone, so i tried to active sync over bluetooth. that worked perfectly and after the synchronizing was finished, the USB connection worked again, but only for a few minutes. afterwards i had the same problem again. nothing happened when i connected the USB cable. i was able to do the same thing again: synchronize by bluetooth, connect USB cable and it worked again for a few minutes. unfortunately i wasn't able to flash hardspl during this time period. it found the phones bootloader version, but when i wanted to start the flashing process, it said that it can't estalish a connection to the phone (tricolo bottsreen has been started and progressbar was visible, but on 0%)
i also tried it on 3 different pc's with 2 different USB cables...
normaly i would say now, that my blackstone has a defect due to the fact that i did a hard reset and it's still not working, but how is it possible that it works for a few minutes after synchonizing by bluetooth?
does anyone has an idea??? i don't want to give away my lovely blackstone for warranty
btw. is there any possibility to flash a new rom without using the usb cable? even with the soft spl method i've found, you have to use the cable even if the rom itself is flashed from the sd card...

Black Stone usb device picking as "unknown device"
i am also having the same problem please help me

Maybe i'm having a similar issue:
My HD is not recognized anymore via USB Cable. I tried different computers with different Windows Versions. (7, Vista, XP)... No Connection anymore.
Bluetooth Connection works!
I did follow all suggestions... nothing works.
Could it be, that i flashed my HD too much? Is it broken now?

have you all checked your 'USB to PC' settings?

wellers said:
have you all checked your 'USB to PC' settings?
Click to expand...
Click to collapse
Hi,
I have this problem with one of my PC as well. It was working previously. I already checked 'USB to PC' settings

kkchan said:
Hi,
I have this problem with one of my PC as well. It was working previously. I already checked 'USB to PC' settings
Click to expand...
Click to collapse
Yes, checked every of the common suggestions given in this situation.
Could it be a hardware fault?
As i told, it doesn't work on any PC! Feels like Touch HD's mini USB port is dead. Strange thing ist, that it says chargin when connection the cable. But no other reaction than charging.

is there still no solution for this problem?
i already found like 20 people now with the same problem, posting in several different threads. seems like this really is a big problem of the blackstone...

I had this problem with Duttys rom afgter plugging my HD into works pc to use internet sharing.I had to do a hard reset to sort it out sorry ts not much help but its the only way i sorted it after buying 3 new leads!

Using the stock ROM 1.14, never ever flashed a ROM. However, for a few days, I have been unable to connect my Blackstone with Windows Mobile Center (OS = Windows Vista SP1), it just fails with an (unspecified) error. I can only connect my device as a disk drive, not via ActiveSync anymore. It used to work before.
I am currently investigating whether or not the recent firewall upgrade (to Norton 360 3.0) on my computer may be the root of the problem. I'll keep you informed...
EDIT: performed an uninstall of the Windows Mobile Device Center, restarted the computer, re-installed the WMDC using the HTC CD provided with my Blackstone -> voilà, it works again
EDIT2: probably my problem was not related with the ones described here above, but who knows, maybe it will help others ...

i also hv the same problem
cannot synchronize...

last week just facing the same problem as u guys.. nothing is work.. the port just able to charge only....
did watever I can... no luck...
some time when I plug in cable.. the unit prompt "this device didn't support USB headset, please remove"...
end up..
send the unit to repair.. the shop said USB chip spoil... have to replace...
get it replaced and now back to normal...

bufung said:
last week just facing the same problem as u guys.. nothing is work.. the port just able to charge only....
did watever I can... no luck...
some time when I plug in cable.. the unit prompt "this device didn't support USB headset, please remove"...
end up..
send the unit to repair.. the shop said USB chip spoil... have to replace...
get it replaced and now back to normal...
Click to expand...
Click to collapse
is the USB chip soil under warranty? or i hv to fork out my own money?

USB Dead
Same issue here.......... Can charge but can't sync. Even in the boot loader I'm not getting anything. ... as soon as I remove the USB cable it says serial. Tried changing everything
Help anyone?

My mate has this very same problem, cable charges the phone but no connection (or popup) happens.
Anyone any further with this problem ?

elab said:
My mate has this very same problem, cable charges the phone but no connection (or popup) happens.
Anyone any further with this problem ?
Click to expand...
Click to collapse
Same here.. problem just started.

Hi Guys
The problem with the USB Connector in the phone.Four Months back I got the same issue with USB, since I had warranty I sent it to HTC Service centre to repair, they send me back in four working days in working condition. If your in UK it will be return in 3 to 4 working days.
goto HTC website and find the service centre phone no.
cheers
joe.

when i connect the usb cable to my phone and the pc, it don't asks me anymore wether i want to connect it as a harddisk drive or do active sync.
Click to expand...
Click to collapse
I already have Blackstone. Maybe You already checked Settings\Connections\USB to PC location. There is "Ask me first about USB connection type...". If my understaning is good then here must be this checkbox set to checked.
Second thing for those users who cannot use syncing only : I had and antivirus program and it has personal firewall. When I turned OFF antivirus protection and the firewall protection then the Windows Modile Device Center start working without any problems with Active sync in my phone.

Dr. Morpheus said:
I already have Blackstone. Maybe You already checked Settings\Connections\USB to PC location. There is "Ask me first about USB connection type...". If my understaning is good then here must be this checkbox set to checked.
Second thing for those users who cannot use syncing only : I had and antivirus program and it has personal firewall. When I turned OFF antivirus protection and the firewall protection then the Windows Modile Device Center start working without any problems with Active sync in my phone.
Click to expand...
Click to collapse
I checked all, but these are not cases
Interesting, I did a sync last night and today, I can't do it!
But if I use the phone as a modem for Internet, my blackstone connects without problem through cable.
Wich is the mystery?

gtdor said:
I checked all, but these are not cases
Interesting, I did a sync last night and today, I can't do it!
But if I use the phone as a modem for Internet, my blackstone connects without problem through cable.
Wich is the mystery?
Click to expand...
Click to collapse
I solved the problem. It seems that the ROM version was the problem for me:
ROM: BS_Cloudy_1.9
RADIO: 1.14.25.24
Manila: 2.5.20121225.2
I solved using "Clear Storage." After reset, reverting to original settings (original settings actually were, because I put this ROM only for two days), I was able to connect to the PC and was able to flesh another ROM
I hope that this ROM is more stable.

Hi guis, I have de same problem with usb connection, I would to send my blackstone to assistance but i have to instal first the original spl!
Is possible to restore it trough memory card and non trough usb??
Tanks

Cant connect hd2 to computer!!

this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated

Same thing here.
It charges through USB but it doesnt connect.
If i choose the storage option it works fine.
I want to sync my outlook and i cant...
What the heck...?

i know this may seem a bit "it helpdesk-ish" but try re-booting your PC

Come on... give something drastic!
Already done that, rebooted the pc and the hd2...
still nothing

djchubbs said:
i know this may seem a bit "it helpdesk-ish" but try re-booting your PC
Click to expand...
Click to collapse
believe it or not i have done that mannyy times and did alot of device manager things to try and let both computers recognize the hd2 but still nothing haha..
ive had previous hd2's and they've all connected fine untill this one, maybe its this specific one thats giving me trouble. but regardless, it charges via usb then it should be able to recognize it

Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.

johncmolyneux said:
Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.
Click to expand...
Click to collapse
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?

k20a1 said:
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?
Click to expand...
Click to collapse
That is very weird. Sorry mate - never heard of it doing that for anyone before.

Make sure you have the mobility center/active sync program installed on your computer. Without it it won't work.
On Vista or Seven, with the HD2 plugged in, you can find the program/drivers by launching and refreshing manually Windows Update. On XP you have to do that manually.
Good luck.

This happens to me often. In my case I have found it to be a weird driver issue. Go to device manager and look for the yellow triangle. Right click and update driver software. This worked for me I hope it helps.

bit late but just flashed maxsence and i love the look, but have allready had to restart by phone 10 times in 10 minutes. I'll wait for the next release. back to GTX for now.
Good work NRG. keep it up.

this is one of the many WM6.5 errors!
need Android soon!

Ok here we go.
The phone did not connect through activesync to my pc. When i selected to connect as mass storage it connected.
I checked for driver issues in device manager but nothing came up.
I checked the hd2's activesync. Bingo! the activesync was crashing when i was running it. I had to hard reset the phone.
Now it works fine.
My guess is that maybe a program that i installed recently was buggy and created this particular problem. Unfortunately i have about 50+ programs installed (including themes etc) and i m not sure which one it was.
I was installing all the programs again today one by one and after the install process was completed i connected the hd2 to usb to find which app was the problematic one.
After installing almost(some were found useless) all of the apps (here is the crazy part) the hd2 still was connecting through activesync....
HTC will drive me nuts...
Anyway the phone now connects correctly.
I cant understand which was the problem....

as odd as it may sound i think i figured it out.
i think its the usb cable that im using, i have to wiggle it around for it to connect to active sync but once it connects its not a stable connection as it cuts in and out.
but charging capabilities work though!
pos wire, i ordered a new wire and if that one fails also, i will have to get my hd2 replaced for faulty usb port
thanks for all the replies much appreciated

@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!

angelossssss said:
@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!
Click to expand...
Click to collapse
i did whenever i custom rom'd it, it still does the same thing. yes it will connect via usb while in bootloader but will not during regular phone operations lol

"Disk drive" mode not working with XP laptop
HD2 is working fine with my desktop, but wit laptop I can only use ActiveSync to browse files.
When I connect the USB cable I get:
"Found new hardware wizard"
but it tells me that it Cannot Install This Harware - Disk Drive
"An error occurred during the installation of the devie The system cannot find the file specified"
And I only have "Finish" to click - if I click it the wizard lunces again immediately and goes on and on with no end.
HD"/Leo does not appare in Disk Manager (I know ablut the drive lettering issue)
I'm sure its my XP issue, but I havent found drivers to fix that, and I'm not about to reinstall XP on my lappy in near future.

Transfer files - Solved
;
k20a1 said:
this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated
Click to expand...
Click to collapse
I share the same here and I was despaired of trying to solve it with any logical, as well with illogical, measures. Such as: rebooting, changing usb cables, reinstalling activesync 4.5, etc.....etc...blla..blla...blla...
However, I solved the "Transfer files issue" by taking out the sd card from the HD2 and connect it with an external cards reader to my pc.
The card reader connected and works with the same usb cable that does not work with the HD2.
That way I load it with all files and in the same occasion I reload into my computer the daily spb backup files.
However, I have the feeling that the reason for that problem is a missing file/driver named: "Setup1.SPL" in the pc windows operating system.
In order to solve that it seems that only reinstalling windows on my pc will be the solution which defiantly do not like.