Database Users

Hermes unable to sync and run out of idea

I know this may sounds like the usual not unchecking the advanced network tick box but I promise I've tried everything to get my hermes to sync and it won't
situation is I've upgraded to a 6.1 ROM and WMDC (Vista Ultimate 32) says connecting (the device is installed on first connection) and then as it gets to the point where it would normally ask you to set up the partnership, it goes back to not connected. The phone has the two arrows still there like it is connected.
I've ruled out most things and have been trawling around the forums but I've just reached a dead end.
I don't think it's the USB as it does the same thing with bluetooth.
I don't think it's the computer because I recently changed my machine (same OS though)
I don't think it's the phone because it's actually a replacement after my screen broke on my original
I even don't think it's the ROM because no one else has this trouble in the thread ([20755] [OPTIMIZED Manilla2d IS HERE!][09/29](AlmostNak3d)(V8))
I've also tried uninstalling WMDC as much as is possbile on Vista and I've tried disabling the windows firewall
It's so frustrating, as I seem to have 6.0 working no probs but that ROM is just so good I have to have it (but with some contacts would be best)
The only thing that I can think of is that I flash the ROMS through an XP machine. This can't be causing the issue can it?
Any help gratefully received. I determined that this phone stays with me until the HD comes out and it really doesn't have long to go now

no one have any suggestions
(or did i post this in the wrong forum)?

Have you tried deleting all partnerships on the phone and computer and then tried to sync it. I have the same rom as you and device and i have problems only when i try to sync via bluetooth. Check the com port for the bluetooth is not conflicting with the WMDC. You could even try disabling the bluetooth comport and see if that makes a difference
If it syncs with an xp machine, why dont you try, exporting the contacts as comma seperated values(windows) and then import them on to the xp machine, at least that way you will have your contacts on the phone.
Also why do you flash with the xp machine and not vista, have you installed all updates in vista?

thanks for the reply SM. Sorry for the delay in my response but I've been sunning in the maldives! I got things going before leaving (so i had some contacts) by doing pretty similar to what you suggested. I sync the xp machine with the vista machine and then sync the phone with the xp machine. I've tried deleting the partnerships on both sides (i've even tried reinstalling vista) but I'll give the removing of the bt com ports a go i think.
my flashing from xp was just a historic thing. i think there may have been an issue with vista once as i was staying away from it for some reason but after my previous post i actually think i did then flash from vista

Upgrade with vista?
Upgrade with vista? its posible I think it has issues...
I can recomend to you...
1.- download again the usb drivers for your Motherboard on XP machine...
2.- Even if you have Windows Vista you can aquire a XP emulator for Win vista and do these things.
3.- If you dont ant to install again the drivers for USB ports so....
restart your PC and your PPC witout unplug your PPC let it boots togheter... it fix my trouble with the same ROM you have...

[Q]Vista x64 sync problems

Hey folks,
I've got a problem syncing my Blackstone to my laptop, which runs Vista x64. The Blackstone syncs with XP perfectly though, but Vista tells me the device is not recognised. Does anyone else suffer from this or does someone have a solution?

Very easy. You have to update WMDC to 6.1.
http://www.microsoft.com/downloads/...F1-E46A-4A5F-A791-09F07AAA1914&displaylang=en

Nope. Won't work. Windows still doesn't recognize my device.

NeoS2007 said:
Hey folks,
I've got a problem syncing my Blackstone to my laptop, which runs Vista x64. The Blackstone syncs with XP perfectly though, but Vista tells me the device is not recognised. Does anyone else suffer from this or does someone have a solution?
Click to expand...
Click to collapse
Hi, I have it working on Windows Vista x64. I do not remember I had to do anything to get it to work, besides downloading the Microsoft Windows Mobile Device Center 6.1 Driver for Windows Vista x64. You even get the HTC touch HD picture in Mobile Device Center

david-v said:
Hi, I have it working on Windows Vista x64. I do not remember I had to do anything to get it to work, besides downloading the Microsoft Windows Mobile Device Center 6.1 Driver for Windows Vista x64. You even get the HTC touch HD picture in Mobile Device Center
Click to expand...
Click to collapse
Ditto, no problems with vista 64 here

*sigh* Then i'll just have to reinstall it i guess. See what happens.

Active Sync Windows Vista x64
When you connect your device it asks you for the type of connection
"active Sync" "hard disk" "internet sharing" you must select active sync then everything should be just fine ....
Actual Phones in use
HTC Thouch HD, T-mobile mda compact 2

Had that too, popped in one of the 2 black discs and installed MDC.
then it worked.

NeoS2007 said:
... Vista tells me the device is not recognised. Does anyone else suffer from this or does someone have a solution?
Click to expand...
Click to collapse
Same here. Two things to try.
1. PC: reinstalled Windows Mobile Device Center (repair option);
2. Htc: uncheck advanced network in USB setting (USB aan PC).

I've tried everything in this thread. But Windows Mobile Device Center will still not recognize my HD
edit: I solved it. I had to use a different USB port. I had to plug it directly to my pc, was using a hub before.

Touch HD: Vista bluetooth driver issue

Hi,
Having my HD since a week, I am doing synchronisation with windows mobile on vista x64.
Everything is fine using the usb data cable but not using bluetooth.
The HD is recognized as I can see HTC50 but as soon vista starts, I am requested to provide a driver that I have found nowhere.
If I go in the vista device control panel, there is a bluetooth device not working properly as no driver available.
Contacted the HTC hotline, they told me they will call me back within 48 hours.
It was 5 days ago...
Anyone having the same problem or a solution?

Friend of mine with Vista64bit also had problems, and bought Bluesoleil 64bit for better profile support. You can testdrive it with 2mb limit.
http://dontknowme.at/http://www.bluesoleil.com/

Thanks Lucas but for me it is the job of HTC to have a smooth integration within an OS like vista.
If not I will sell this device and go for an iphone.

UP :-(
Hi,
Having my HD since a week, I am doing synchronisation with windows mobile on vista x64.
Everything is fine using the usb data cable but not using bluetooth.
The HD is recognized as I can see HTC50 but as soon vista starts, I am requested to provide a driver that I have found nowhere.
If I go in the vista device control panel, there is a bluetooth device not working properly as no driver available.
Contacted the HTC hotline, they told me they will call me back within 48 hours.
It was 5 days ago...
Anyone having the same problem or a solution?

feratk said:
Thanks Lucas but for me it is the job of HTC to have a smooth integration within an OS like vista.
If not I will sell this device and go for an iphone.
Click to expand...
Click to collapse
The problem is probably the driver on windows vista, so switching to another phone will not help much. Besides..."smooth integration within an OS like vista" and "iphone" you have got to be joking!!!

Up
Please guys,
Could someone tells me he succeeds to synchronise the touch hd with a vista x64 through bluetooth?
The HTC support finally called me back asking to reinstall windows mobile 6.1 vista x64 but didn't work...

AFAIK this will not work with Vista. At least not with the Vista bluetooth stack.
I have the same problem you describe with my Wizard and my Diamond.
After switching to the Widcomm bluetooth stack I remember being able to synchronize my phones over BT.
I don't know exactly where the problem lies and if only HTC is to blame here.
I'm sorry, I can't give you a solution here.
Still, if you like to give it a try, go to
http://update.broadcom.com/BTWUpdate/downloads/btwinitialupdate.exe
Regards
K_Hismoom

I sync my Hermes with my Vista 64bit.
But I don't know wich BT-Stack is installed.
My laptop is an Asus V1S.

HTC customer support line
Dont hold your breath waiting for them to get back to you, i waited two months to get a reply email asking me to call their helpline.
Absolutely useless!!!!!!!

yeah, same problem at my side......
I'm using IBM T61p, and the update from broadcom site doesnt work......

Yesterday I have come across something interesting.
I had to hard-reset my device and afterwards it would not be recognized in Windows Mobile Device Center when connecting via USB cable. I heard the sound from the Device Manager, so Vista knew the device was connected, but it wouldn't show up in WMDC.
So I reinstalled WMDC, but still no luck.
But - and here comes - I was able to pair my HD over bluetooth with my PC and Vista installed the bluetooth drivers for the phone! I am now able to synchronize over bluetooth!
Sadly synchronizing over USB cable does not work any more.
For all of you having trouble with WMDC and bluetooth, try reinstalling WMDC 6.1, maybe this helps.
Regards
K_Hismoom

I too could never get a connection initiated from WMDC to the HD, with standard Vista Bluetooth. Pairing the the Vista desktop pc with the HD never was a problem, but Activesync. Then I tried to start the sync from the HD - and it worked.
Go the the Settings tab in TouchFlo3D, and use the first tab "Sync data" (Daten synchronisieren in German), and the HD connected itself to the WMDC, via the Hama Nano bluetooth dongle using standard Vista drivers. Give it a try!

OK, finally I got it work successfully.
The way to connect HD with PC, have to from HD to PC, can't from PC to HD.
I'm doing steps as follow:
1. set your PC's bluetooth as discoverable.
2. at HD side, search PC with bluetooth
3. after that, pair HD with PC
4. open your active sync on the HD, and select connect with bluetooth
5. after connected, everything works
Now I can explore my HD on my PC, everything is OK.

I have the same issue. I keep getting a message on my vista pc that Windows cannot install the device driver for a bluetooth peripheral.....very annoying!!

i also have this problem (vista cant find drivers). i'm trying to get the beta sideshow app workinng.
any help would be great.
thanks

Touch HD driver problem
I am having some bluetooth problems too but not exactly as you describe. I have a Touch HD and have it syncing over bluetooth with my Lenovo laptop (Vista32) and my PC (Vista64) fine. However, everytime I connet the phone, Windows tries to install drivers for it but can't find them. The drivers seem to be bluetooth related because if I go into Bluetooth Devices and click the Touch HD and search services, either nothing is listed or sometimes just "telephony". So I can't use any of my phones bluetooth profiles like internet sharing.
I have a weird feeling that it has something to do with the Touch HD Hotfixes that HTC has released recently.
Has anyone out there been able to fix the issue?????

luketoms, I have exactly the same problem as yours with my HTC Touch Pro and vista x64. This related to bluetooth driver in my point of view.
I haven't found any solution for that.
Has anyone a clue ?
Thx

I share your problem too, luketoms & gbouille. Espescially annoying, since I have connected my HD before sucessfully, with Vista locating the right drivers from Windows Update, displaying it as a HTC Touch HD T8282. Independent from WMDC.
Now, it seems my HD and laptop are no longer friends.

Does it say 'Missing bluetooth peripheral device'? If it does, right click on the device for properties. Click on update driver OR
Go to device manager, you'll see an unknown device named bluetooth peripheral device. Double click it to open its properties
Click 're-install driver' on the second tab.
Click Browse my computer for driver software' button
Click 'Let me pick from a list of device drivers on my computer'
There may be a list asking for device type, select 'bluetooth radios'
On the next page there will be a list of company names on the left side and a list of drivers on the right. In the company list choose 'Microsoft Corporation' ... not 'Microsoft'. Confirm selection is microsoft corporation.
On the drivers list there may be one or more driver versions for the mobile phone, select a newer version.
Click next, and ignore any warnings and keep pressing next
Then it shows successfully installed drivers

phabreel : it does indeed! Thankyou. Still, windows will not recognize the HD as a PAN compatible device when searching for it through the bluetooth wizard. And it has done just that before!

Windows 7 x64 and EVO 4G Connectivity issues?

Anyone else having these.
It worked only once for me.
I'll plug in my Evo then windows will detect and ATB device and the it will disappear and I dont know where.
The SDCARD will show for a secord or two and then disappear. Anyone else having this issue?

Having the same issues. Will show up, then disappear. Haven't been able to figure out a fix yet.

HTC Sync Update for EVO 4G (Sprint) (2.0.35) | 06.04.2010
http://member.america.htc.com/download/Driver/HTC EVO (Sprint)/HTCSync2.0.35.exe
Please try installing the lastest version of HTC Sync which will inclue the latest drivers for Windows 7 x64.

Already have that downloaded and still getting the appear/disappear issue

Working fine here. Win 7 Ult x64. Evo is auto-detected everytime i plug in... wish i had more info and could help.

yea everything is great on my 64bit Windows 7 Ult... uninstall and reinstall the usb root hubs..?

Everything is working fine here too on my end. No issues connecting the Evo to my Windows 7 x64 system.

I can mount fine, but can't flash RUUs or get HTC sync to actually recognize the phone

With the Hero, Windows 7 x64 would always install the wrong drivers and cause the exact issues described.
Go into Device Manager, find the EVO, and click update driver. Then manually find the driver by going to the HTC Sync directory and installing the Windows 7 x64 drivers. That is what works for the Hero, and it says My HTC in device manager when installed correctly.

Mine works fine. Though it is the first day. We'll see.

ziggy682 said:
With the Hero, Windows 7 x64 would always install the wrong drivers and cause the exact issues described.
Go into Device Manager, find the EVO, and click update driver. Then manually find the driver by going to the HTC Sync directory and installing the Windows 7 x64 drivers. That is what works for the Hero, and it says My HTC in device manager when installed correctly.
Click to expand...
Click to collapse
Yeah the problem with me its that the device disappears from device manager. It wont display at all. It will display briefly as some sort WPD Device and then it will disappear.
I have tried installing the latest HTC Sync software and reinstalling everysingle usb device to no avail.
When I am able to catch the wpd device I trying updating the drive but it doesnt like the HTC windows 7 x64 drivers. It says theyre not 64bit compatible.

For the people having problems...Are you plugging the device into a USB hub or is this straight into your PC/Laptop port? If it is a hub, is it a "powered" hub or one that draws it's power straight from the bus? If it is directly into the machine, what type of machine is it (HP, Dell, custom, etc.)? If it is custom build...what type of motherboard are you using (Asus, MSI, Gigabyte, etc)? (I ask this because some companies implement USB slightly differently and it can cause issues in some configurations)
Secondly, if this is straight into the machine, what other devices are plugged into the same internal connection (keyboard, mouse, scanner, printer, etc.). If the USB ports are in close proximity, it's a good bet they all run off the same internal connector. If only a keyboard and mouse share the connector...what type of keyboard (logitech with LCD, etc). Some keyboard and mouse combinations are high power draws and can overload the internal hub. This would make your phone connect for an instant and disconnect (overload state), since the phohe actually starts to pull power to charge, regardless if you're using it as a disk drive or sync.
All of that info will help us to troubleshoot with you.
Thanks!

Possible fix
I was having the same problems as many of you. I'm using Win 7 64, had the latest version of HTC Sync and the thing just wasn't finding my phone. The only thing that would work was if I restarted my computer and plugged it in. It found my phone right away and loaded up the HTC Sync just fine.
Only problem is, it only works that one time after a reboot of my computer. If I wanted to re-sync again, I would have to restart my computer.
It's an ugly fix, but for those of you that haven't had any luck syncing, this may be your best bet.

Mine with W7 x64 will mount fine every time but if I try to pick internet sharing, it never works. The only thing that pops up is an 'android phone' entry with a yellow triangle exclamation point under 'other devices' in device manager. I've got htc sync installed, and in fact I can use ADB fine... but I can't get normal usb internet tethering to work at all.

yeah its weird...i took my phone to a work machine that has windows 7 32bit and it worked fine on that machine... now i plugged it into my own machine and now my machine is picking it up

Look under device manager and you will see adb device unknown. Install driver and it will change to htc device.
http://depositfiles.com/en/files/yz4rg8u3i 64bit
http://depositfiles.com/en/files/yd61xorii 32bit

[Q] Any one else having trouble with usb ?

Sorry if this is a duplicate couldnt see anything about it.
installed wp7 every thing works fine
so i thought id try and connect it up to my computer
the phone and computer make a noise when connected
but there is no signs of it on the laptop
it wont connect to zune or wmdc Helpppp.
ps. im using windows 7 operating system for my laptop.

mattockham said:
Sorry if this is a duplicate couldnt see anything about it.
installed wp7 every thing works fine
so i thought id try and connect it up to my computer
the phone and computer make a noise when connected
but there is no signs of it on the laptop
it wont connect to zune or wmdc Helpppp.
ps. im using windows 7 operating system for my laptop.
Click to expand...
Click to collapse
Should work on 32bit, but if its the 64 then problems with drivers. Go into Device manager ans see if you have the driver problem there. update the driver.
Russ

Sorted.
it was an uninstalled driver in device manager.
i activated my live services but keep getting a cannot get information or something like that when i go to download something.