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Hi all,
Just got myself an 02 Exec and so far am pretty pleased with the device.
I've just bought it in to work with me expecting to be able to sync without issue although I need a driver
My disc is at home, and I really wanna get synced today. I've searched for the driver without success, can anyone grab the required file off their disk for me? would be much appreciated!
HI,
the driver is not all you need, as a WM2K5 device, it will only sync with active sync 4.x. So .. just download AS4 .. and sync ;-)
- Superbowl
You need Active Sync 4.0 not a driver.
Thanks for the replies peeps, however I don't think this is the case.
I have AS 4.0 with me although it's when I first plug in my Exec that it asks me to install this driver.
With AS 4.0 installed it just can;t find my device, the same happened to me at home. I just went into device manager and browsed the offending hardware to the CD where it installed the driver and then AS 4.0 could see my Exec.
Any ideas as to where I can find this driver?
Do you have full admin rights to the PC?
I am on a locked down one where I can't change anything.
Before I got the tech dudes to install AS, the PC kept asking for drivers.
Can't say much more, that's just what happened to me.
I think the message was 'installing windows mobile device...' and then wanting the driver.
Hi mate,
Yeah sure I have full admin rights. I'm really don't think AS4.0 will solve this as like I say the same happened at home until I installed this driver from the applications CD that came with my Exec.
Anymore ideas?
Try it on a different USB port.
I see this happen with a lot of devices. Plug it in one port, Windows doesn't recognize. Plug it to the next one, and it works.
i have to turn me JJ off for 5 secs, then plug into usb and its fine, if i do it when its on i get a malfunctioning usb device pop on my pc
I`m having similare problems....
Full Admin rights
Windows XP SP2
AV4.0 installed
But keep getting "not Connected" whenever I hover over the AV4 icon.
and I have checked that my AV4 on my Exec has "Synchronize all PCs using this connection".
After reinstalling a few times.
Am very stuck....
check this out....
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
Many many thanks...
Seem like I need to spend a little more time on the MS Windows Mobile site.
Thanks for the help chaps.
Seems AFTER installing AS 4.0 I then went to device manager and clicked the offending hardware after which it installed the driver.
Thanks for the help
Good Morning to all,
Firstly hello to all on the forum, got my Touch HD at the weekend and have already found this forum very useful, especially in getting the favourtie people pictures to stop looking so crap.
I now have a problem I need to ask about. I have plugged my HD into my Vista 64bit machine and it picks up fine, lets me access the HD as if it was an external source. I then managed to set it up via activesync, not through choise just couldnt find anything else. Got it connected and syncing via bluetooth as well.
I have now come into work and plugged it into my work XP SP2 machine and it starts installing all the windows mobile stuff and then comes up with could not complete blah blah, when you click for more info its an unknown device.
Is this a driver issue, i.e. do I need to download one for my XP machine to recognise modern day tech?
Have got the number for HTC support but thought I would ask here first as I really like the way everyone manages to explain everything so clearly.
Thanks in advance
Jody
You should just have to install Active Sync 4.5 on your XP machine and off you go.
Appoligies if you did this, but you didn't mention above
If you still having problems, what's the full error text?
Ta
Dave
Activesync is installed, and has been uninstalled and re-installed just to make sure.
The message states that the USB device is not recognised by Windows and need to try re-installing it.
Thing is, it did just about manage a connection earlier ActiveSync showed connecting and then popped up and said unable to connect to device press ok to troubleshoot and ran some scans.
J7ody said:
Good Morning to all,
Firstly hello to all on the forum, got my Touch HD at the weekend and have already found this forum very useful, especially in getting the favourtie people pictures to stop looking so crap.
I now have a problem I need to ask about. I have plugged my HD into my Vista 64bit machine and it picks up fine, lets me access the HD as if it was an external source. I then managed to set it up via activesync, not through choise just couldnt find anything else. Got it connected and syncing via bluetooth as well.
I have now come into work and plugged it into my work XP SP2 machine and it starts installing all the windows mobile stuff and then comes up with could not complete blah blah, when you click for more info its an unknown device.
Is this a driver issue, i.e. do I need to download one for my XP machine to recognise modern day tech?
Have got the number for HTC support but thought I would ask here first as I really like the way everyone manages to explain everything so clearly.
Thanks in advance
Jody
Click to expand...
Click to collapse
Had similar problems, but it was the Windows XP firewall blocking activecync
Thanks, but we stopped the windows firewall client when we were investigating this anyway.
Possible solution
Good day,
My XP didnt detect HD as well. Im using Active sync 4.5. To work around this, go to:
Settings>USB to PC>Enable faster data sync
Uncheck this option. This solved my problem.
Good luck. Cheers
Hello, have tried unticking that box as well.
I have uninstalled Activesync again, and reinstalled off of the CD. All installs ok, plug the device in for the first time and select activesync on the handset, it installs the pocketUSB Snc on the PC and then comes up your device could not be installed properly. Open device manager and the PocketUSB Sync shows with a yellow explanation mark on it saying that the device could not be started.
Have now also tried it on an XP SP3 VM Machine, it originally kicked up same windows error. Then ActiveSync on the VM and device showed connecting, then they both stopped and no further.
Problem fixed.... Useful hint for anyone reading this... dont use a different miniUSB cable, or make sure you certainly dont use a cheap one.... I borrowed someone's in the office who was sinking another HTC device and it worked first time.
Thanks to all your inputs
Jody
I just upgraded my desktop software to Windows 7 from XP but now I can't sync with my HD2. I'm using 32 bit Win7 and Outlook 2007 and when I plug in the USB cable from my HD2 I get the error message, "Driver not found". Anyone else have this problem?
SamStone said:
I just upgraded my desktop software to Windows 7 from XP but now I can't sync with my HD2. I'm using 32 bit Win7 and Outlook 2007 and when I plug in the USB cable from my HD2 I get the error message, "Driver not found". Anyone else have this problem?
Click to expand...
Click to collapse
I'm using Vista and had a similar problem. Solved by installing Windows Mobile Device Centre. This is needed instead of activesync.
Yes - there have been tonnes of issues with Win 7. See for example this thread
I tried every possible solution. In the end, I had to re-install windows 7. That fixed it up right away.
A few of the possible solutions are USB related so do a search on how to uninstall and re-install USB drivers in Device Manager.
A pos solution.
In your control panel click on your device manager icon , scroll down to portable devices and uninstall all of the devices found within this cat.
Reboot your computer, i then have to re pair the phone to the computer. This works for me in Vista , ive found that if i use different usb slots to sync my phone things just seem to get messed up. I think this may work as well in W7, i use W7 sometimes and things seem to be simular.
Hope this helps
Regards
Anyone else having these.
It worked only once for me.
I'll plug in my Evo then windows will detect and ATB device and the it will disappear and I dont know where.
The SDCARD will show for a secord or two and then disappear. Anyone else having this issue?
Having the same issues. Will show up, then disappear. Haven't been able to figure out a fix yet.
HTC Sync Update for EVO 4G (Sprint) (2.0.35) | 06.04.2010
http://member.america.htc.com/download/Driver/HTC EVO (Sprint)/HTCSync2.0.35.exe
Please try installing the lastest version of HTC Sync which will inclue the latest drivers for Windows 7 x64.
Already have that downloaded and still getting the appear/disappear issue
Working fine here. Win 7 Ult x64. Evo is auto-detected everytime i plug in... wish i had more info and could help.
yea everything is great on my 64bit Windows 7 Ult... uninstall and reinstall the usb root hubs..?
Everything is working fine here too on my end. No issues connecting the Evo to my Windows 7 x64 system.
I can mount fine, but can't flash RUUs or get HTC sync to actually recognize the phone
With the Hero, Windows 7 x64 would always install the wrong drivers and cause the exact issues described.
Go into Device Manager, find the EVO, and click update driver. Then manually find the driver by going to the HTC Sync directory and installing the Windows 7 x64 drivers. That is what works for the Hero, and it says My HTC in device manager when installed correctly.
Mine works fine. Though it is the first day. We'll see.
ziggy682 said:
With the Hero, Windows 7 x64 would always install the wrong drivers and cause the exact issues described.
Go into Device Manager, find the EVO, and click update driver. Then manually find the driver by going to the HTC Sync directory and installing the Windows 7 x64 drivers. That is what works for the Hero, and it says My HTC in device manager when installed correctly.
Click to expand...
Click to collapse
Yeah the problem with me its that the device disappears from device manager. It wont display at all. It will display briefly as some sort WPD Device and then it will disappear.
I have tried installing the latest HTC Sync software and reinstalling everysingle usb device to no avail.
When I am able to catch the wpd device I trying updating the drive but it doesnt like the HTC windows 7 x64 drivers. It says theyre not 64bit compatible.
For the people having problems...Are you plugging the device into a USB hub or is this straight into your PC/Laptop port? If it is a hub, is it a "powered" hub or one that draws it's power straight from the bus? If it is directly into the machine, what type of machine is it (HP, Dell, custom, etc.)? If it is custom build...what type of motherboard are you using (Asus, MSI, Gigabyte, etc)? (I ask this because some companies implement USB slightly differently and it can cause issues in some configurations)
Secondly, if this is straight into the machine, what other devices are plugged into the same internal connection (keyboard, mouse, scanner, printer, etc.). If the USB ports are in close proximity, it's a good bet they all run off the same internal connector. If only a keyboard and mouse share the connector...what type of keyboard (logitech with LCD, etc). Some keyboard and mouse combinations are high power draws and can overload the internal hub. This would make your phone connect for an instant and disconnect (overload state), since the phohe actually starts to pull power to charge, regardless if you're using it as a disk drive or sync.
All of that info will help us to troubleshoot with you.
Thanks!
Possible fix
I was having the same problems as many of you. I'm using Win 7 64, had the latest version of HTC Sync and the thing just wasn't finding my phone. The only thing that would work was if I restarted my computer and plugged it in. It found my phone right away and loaded up the HTC Sync just fine.
Only problem is, it only works that one time after a reboot of my computer. If I wanted to re-sync again, I would have to restart my computer.
It's an ugly fix, but for those of you that haven't had any luck syncing, this may be your best bet.
Mine with W7 x64 will mount fine every time but if I try to pick internet sharing, it never works. The only thing that pops up is an 'android phone' entry with a yellow triangle exclamation point under 'other devices' in device manager. I've got htc sync installed, and in fact I can use ADB fine... but I can't get normal usb internet tethering to work at all.
yeah its weird...i took my phone to a work machine that has windows 7 32bit and it worked fine on that machine... now i plugged it into my own machine and now my machine is picking it up
Look under device manager and you will see adb device unknown. Install driver and it will change to htc device.
http://depositfiles.com/en/files/yz4rg8u3i 64bit
http://depositfiles.com/en/files/yd61xorii 32bit
When I connect my DVP it searches for drivers but cannot find the drivers / recognize device. Anyone have this problem, or better yet, a solution?
Have you installed the Zune desktop software?
yes I have the Zune software. I've un-installed, restarted, reinstalled to. running windows 7 x64
Also using Win 7 64 bit, no problems. What firewall/anti virus are you using?
efjay said:
Also using Win 7 64 bit, no problems. What firewall/anti virus are you using?
Click to expand...
Click to collapse
Using Win Firewall and Avast! Anti-virus.
I have same problem. I installed zune and zune is running, phone is connected to pc via usb, in zune no device connected, i have also tried import phoneregadd.reg, restart zune, still not connected.
citrix80 said:
I have same problem. I installed zune and zune is running, phone is connected to pc via usb, in zune no device connected, i have also tried import phoneregadd.reg, restart zune, still not connected.
Click to expand...
Click to collapse
call Zune support...they will help you
zune support is for zune player devices and support is from microsoft.
I plug the usb wire to back of pc on a usb 3 port, looks like it is connected, got sync screen.
Ended up re-formatting my HDD, and reinstalled. Works now. Worked on my wife's HP. Would've been really bad if my DVP didn't work with my Dell Studio lol
citrix80 said:
zune support is for zune player devices and support is from microsoft.
I plug the usb wire to back of pc on a usb 3 port, looks like it is connected, got sync screen.
Click to expand...
Click to collapse
no, take my word for it, they will help you. They will help you get you device recognized.