Last night I tried to send an SMS, but it wouldn't go, so tried to make a call and it just wouldn't!
So I tried to call me number only to get the message "Calls are not currently being connected to this number". If I turn my off and try to call it it goes to voice mail etc.
I have tried a factory reset, but its still not working. it thinks it has a network, and my internet works on the phone. also, the SIM works fine in another phone...
anyone got any suggestions, I'm going away over Christmas and really need my phone to be working.
If the network is refusing to connect to that particular handset it suggests something a little more sinister.
Just to confirm, SIM in DHD does not work, no sms, no calls. SIM in another handset works fine.
If this is the case, then your DHD may have been IMEI network blocked, i.e. reported lost or stolen. Did you buy the DHD from new?
For a small fee you can check to see if your DHD has been reported lost or stolen > CheckMEND
That's right, SIM doesn't work in DHD for SMS's and Calls, but does in my other phone, but HSDPA does work.
the phone came directly from T-Mobile, I called them but they we're very unhelpful, didn't ask anything or check any thing, just suggested sending it away for repair!
I'd get it replaced. Sounds very odd. Have you tried another SIM card in it? Its probably SIM locked, so you'd need to sort that out before you can try.
Just to fill you all in, I eventually got this sorted! only took three weeks!!!!!
What happened was, the phone T-Mobile sent me doesn't match the box and paperwork it came with, the IMEI and Serial numbers are different.
It now transpires that the idiot who has the matching phone/paperwork/box etc. lost their phone and reported it stolen, so when he gave them the phone details, he (or she) gave them "my" details resulting in my phone being blacklisted!!!!
So they have now un-blacklisted my phone and updated the details on my account. still no explanation as to how it happened, but at least my phone is working again.
Related
I've just bought myself a second-hand O2 XDA Exec. I've unlocked it (thanks Buzz!), and everything was looking ok. In fact I'm typing this via my 3G connection. WiFi works well and the signal strength is great.
Unfortunately I can't make or receive phone calls. And I can't send or receive text messages either. All data services work perfectly, ActiveSync connects with my exchange server for Push mail etc, and the internet works perfectly with all 'connected' programs and pIE, etc.
When I do try to make a phone call, the dialler app just says "Dialling..." for a few seconds and then "Call Ended" There's never a dial/ring tone and when attempting to send a text message, I just get the notification: "Your message could not be sent". If I try to make a Video Call, I get a message to say that "Call Bars are active" despite the fact that my SIM works for video calls on other phones.
Have I bought a dodgy phone? Is this how a nicked phone behaves, or is there something else wrong with it? What baffles me is that I can use the net and use e-mail as much as I want, but phone calls are impossible. My T-Mobile SIM works in my other 3G phones, so I'm confused....I've tried various ROM's but they all behave the same way. Oh, and every time I turn the phone on, the STK server throws up a "Message Sent" dialogue. (Which I'm sure my old JasJar never did)
Help! Have I failed to sim-unlock this exec properly, is it nicked, or is it just knackered? I'll be off to the shop for a replacement soon, if I can't get this sorted out...
The first thing I'd try would be a hard reset. Don't know if there's another solution. Hopefully someone else will have another solution!
Tried that, and I've re-flashed with the latest Qtek and i-mate ROM's.
I think I'll have another go at "unlocking" the SIM cad, just to be sure, and I'll try another different ROM. But I think this'll end up being taken back for a refund unless anyone can give me some inspirational advice!
The first thing I'd try would be a hard reset.
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Since you say you've tried various ROMS, advising you to hard reset is pretty pointless.
The call and text behaviour you are getting is typical of a phone which is lost/stolen and barred. I always assumed that a barred phone would also not be able to use gprs & 3G. The wifi would still work though.
Are you able to use T-Mobiles data connection? What happens if you call the phone?
I always assumed that a barred phone would also not be able to use gprs & 3G. The wifi would still work though.
Are you able to use T-Mobiles data connection? What happens if you call the phone?
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Nope, 3g networks defo don't check the imei register when you log on. ( Shhhh, the operators don't want you to know)
Dunno about a GPRS connection but it sounds like the handset is barred.
Richard
If I call the phone, a lady tells me that "calls are not being connected to this number at present". If I put the SIM into another phone, it instantly starts working again.
Tried a Vodafone SIM, same story. Also tried a Tesco mobile SIM (which piggybacks on the O2 network) and that's even worse, there's no recognition of any network at all when I put that one in.
I think this thing is going back to the shop at lunchtime...
Well, CheckMEND says that my IMEI has NOT been reported as lost or stolen, but I assume that's just for people who register and use www.immobilise.com rather than the network operator themselves?
I may give O2 a call to see what they say before I go shouting at the store that sold it to me, but I think that the only answer is that it's been blocked somehow. Hmmm. You'd think there would be an obvious way of finding out for sure...
EDIT: OK, O2 wouldn't tell me anything, it's confidential you see...
Took the phone back to the shop and they reckon the previous owner probably didn't pay is phone bill, so O2 barred the phone, therefore it wouldn't have been reported as lost/stolen. Which makes sense.
At least I now have my money back, and now I know that barred phones are only barred for voice calls, not Data connections too...never knew that!
Off to find another Universal to buy now...
I recently flashed NAZtech Desire ROM and now the phone does not connect to a network. I just get the "emergency calls only" message, but that (999) doesn't work either.
The APN settings are in and selected, but when I try to select a network I get a message that says this SIM cannot connect to this network, even trying to select automatically gives the same result.
I've tried multiple ROMs and multiple SIMs and yes, I have tried doing a Nandroid restore yet still can't connect to a network.
I've tried flashing a new Radio image and reflashing cyanogen's ROM but that still doesn't work.
N.B. This did not happen imediately after flash, it happened over night as I slept. I woke up one morning and it did not connect, I tried moving to multiple different basestations in different areas with no result.
Nandroid?
The good news is that your radio isn't fully dead, bricking your phone.
This is probably not very helpful (though I don’t think anyone is going to be able to be really), but this sounds like what happens when you IMEI is blocked or invalid. The networks won’t let it connect.
Its happened to me on a pervious phone. Unlocking it caused the IMEI to be set to all 0s. Had reset it before it would connect.
Would also fit as you say it didn’t happen straight after the flash. Maybe it was unconnected?
Any chance this has happened? Ring your network see if they can tell you if its blocked (maybe a mistake when someone reported a missing phone...?) Sorry as I say probably not much help.
BigDamHero said:
This is probably not very helpful (though I don’t think anyone is going to be able to be really), but this sounds like what happens when you IMEI is blocked or invalid. The networks won’t let it connect.
Its happened to me on a pervious phone. Unlocking it caused the IMEI to be set to all 0s. Had reset it before it would connect.
Would also fit as you say it didn’t happen straight after the flash. Maybe it was unconnected?
Any chance this has happened? Ring your network see if they can tell you if its blocked (maybe a mistake when someone reported a missing phone...?) Sorry as I say probably not much help.
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What would I see if it was blocked? if I enter *#06# It just shows my IMEI number. My phone isn't tied to a contract and I've tried different SIMs so how do I check/or get it unlocked.
Did you try another active sim card, or your sim in another phone? I had this same problem and it was just a dead sim card, went to Tmo and they gave me a new sim card for free, popped it in and it connected in a couple seconds.
ikon8 said:
Did you try another active sim card, or your sim in another phone? I had this same problem and it was just a dead sim card, went to Tmo and they gave me a new sim card for free, popped it in and it connected in a couple seconds.
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I'm currently using the Three UK SIM I usually use for my N1 in my old Samsung Omnia, and I've tried another o2 (untied)* contract SIM and another active SIM.
*I know it's unlocked because it was bought for the Xperia X1 and used in two other phones afterwards (within the contract duration which is due to end later this year) - G1 and iPhone 3GS
Antiskunk said:
What would I see if it was blocked? if I enter *#06# It just shows my IMEI number. My phone isn't tied to a contract and I've tried different SIMs so how do I check/or get it unlocked.
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You would see what you are seeing (you can see the networks but not connect to them). My MUCH older phone that I referred to did much as yours is doing. There was only the option to make emergency calls.
Its possible to report a phone stolen (by its IMEI number) and ALL the networks will block that IMEI number from connecting. Its designed to combat phone theft. Its the same reason that it is illegal to change a phone's IMEI number.
I doubt this is the case (unless you can think of a reason why it might have happened). But maybe ring your network just in case and ask them to check if your IMEI is blocked.
Hi, first post so be gentle lol
Can't figure this out guys, I've an unlocked X10i de-branded, problem I've got is I'm unable to make or receive calls or texts, strange thing is the data side of things works fine, internet on edge or 3G works perfectly well. Phone displays my carrier (O2-UK) shows signal strength and updated the time/date instantly.
If I go into the call setting menu, and say for instance try to turn on call waiting , I get an error message saying 'Network or SIM card error'. I contacted O2 to see if there was maybe something they had to activate/authorise their end, but was told no, although their sending me out a new SIM card. My current SIM card works fine in my other phones (Samsung, iphone) plus I've tried a Vodafone and Orange SIM in the X10i with the exact same problem, which leads me to think it's the phone side of things rather than carrier thats need sorting.
The phone's current firmware version is 1.6, Baseband 1.0.16, build number R1FA016. I'm desperate to to use this phone as it clearly has loads of potential..!!
Many thanks.
Is the x10 2nd hand? Were you able to make and receive calls before you debranded?
The x10 could have been reported lost or stolen and blacklisted. Or I guess It could be a physical fault with the contacts in the sim card slot.
Try sim card in any other phone first
Baggyb said:
Is the x10 2nd hand? Were you able to make and receive calls before you debranded?
The x10 could have been reported lost or stolen and blacklisted. Or I guess It could be a physical fault with the contacts in the sim card slot.
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Thanks for the reply, yes the phones 2nd hand but I don't know enough about it's past history as to wether its blacklisted or not, but I couldn't make calls before I debranded. Fortunately the person I bought it from is a colleague, so if it is indeed blacklisted then I will get my money back no problem which is a relief..!!.
Any idea how I go about finding out if it's blacklisted? is it just a case of calling my service provider? Thanks again.
Pablo_Diablo said:
Thanks for the reply, yes the phones 2nd hand but I don't know enough about it's past history as to wether its blacklisted or not, but I couldn't make calls before I debranded. Fortunately the person I bought it from is a colleague, so if it is indeed blacklisted then I will get my money back no problem which is a relief..!!.
Any idea how I go about finding out if it's blacklisted? is it just a case of calling my service provider? Thanks again.
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They could have sold it to you and reported it stolen in order to get a new handset through insurance. Some people think it's an easy way to essentially get a "free" handset. Providers protect themselves by making those "stolen" phones blacklisted.
This has happened many times before to many people, he might not have known it was going to be blacklisted and sold it to you. If this is the case, I certainly hope you get your money back.
And to answer your question, contact the provider that the phone was locked to. Tell them you bought this phone from someone else and it is not making calls or sms, you want to know if it is blocked or something. If so, mention that you will contact the police to get your money back. That way they know you are serious and not just a thief who wants to know if they can sell this phone. Consult your "friend" before you do this, because if he is pulling a scam they will nail him for fraud if you call them and inform them he sold it to you.
mtechfan said:
They could have sold it to you and reported it stolen in order to get a new handset through insurance. Some people think it's an easy way to essentially get a "free" handset. Providers protect themselves by making those "stolen" phones blacklisted.
This has happened many times before to many people, he might not have known it was going to be blacklisted and sold it to you. If this is the case, I certainly hope you get your money back.
And to answer your question, contact the provider that the phone was locked to. Tell them you bought this phone from someone else and it is not making calls or sms, you want to know if it is blocked or something. If so, mention that you will contact the police to get your money back. That way they know you are serious and not just a thief who wants to know if they can sell this phone. Consult your "friend" before you do this, because if he is pulling a scam they will nail him for fraud if you call them and inform them he sold it to you.
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Thanks for the advice, it's much appreciated. I'll be having 'words' with him tomorrow trust me!
Me too.
Hey I was wondering if had been able to fix our X10, I have exactly the same problem. I tried resetting the factory settings, and it worked I started to be able to send and recieve text/calls, only to wake up this morning and find it stopped working again?
wondered if you have been able to fix yours, any help or advice would be appreciated.
Thanks
I have a similar problem, since debranding it shows as "no service". If I go close to my window at home I get one bar. The only time I can get full service (3G) is when i'm at work and that is because I am 10 meters away from a mast! Other than that it struggles.
I've tried to roll back to the branded software to see if that it the problem but it doesn't want to roll back (I made sure I saved the original files).
I bought a used phone from internet website, its worked great and it was locked on T-mobile UK. I got it unlocked from fastgsm and used my tesco sim with the phone.
The phone worked great for couple of days and on the third day it worked upto 11am (that is when i made the last call on the phone) and after that i am getting 00:00 Ended every time i press call even to voice mail.
it does not call anyone no texts either and when someone calls me it says the phone is switched off.
Steps i have taken to fix the issue:
I have swapped different sim cards.
i reset my phone through settings and diagnosis code.
I have updated the firmware to the 7740
I have installed a new unbranded UK retail firmware. its still running this firmware.
I have checked if the imei is blocked or stolen or something on a few websites nothing came up.
I have searched XDA to see if someone else has this problem and there are quite a few people here with the same problem but no solution.
I need help i have no idea what to do next
everything else on the phone works great no problems wlan connection keeps it connected and all the other features are fine its just the phone calls and text msgs which i cannot send or receive.
i have tested my sim on other phone it seems to be fine.
Please help i am not sure what to do next.
thank you and regards
Call Samsung support.
I've got a very similar problem - I can access the internet with my SIM but I can't make a call or send a text.
Omnia 7 - originally on orange but unlocked.
Any help appreciated.
ok then xda cant help me with this problem lets see if samsung support can do something about it. i have called them and i am taking the phone to their service center.
wish me luck i will report back if there is any news for other people with similar problem.
I have the same problem. Ive done almost all the steps as you have. Im beginning to think that its a hardware related problem. Maybe the sim-reader.. Well, i bought another phone but I hope to fix it anyway. I'll be back to check your progress in the matter.. gl
I can also contribute that I did the unlock via fastgsm.. (without any errors) And that may be the cause. But 1 thing is different though, I could never make any calls at all. You said that u were making calls.. I had a very long email conversation with fastgsm that ended with him not responding to me at all. But that was some time ago and I deleted the emails.. Not that I think it would help. Now I use the phone as a surfing pad (wifi/data ok) its sad really... lol
That's a terrible problem, I feel for you guys.
Definitely get it contact with your provider or SAMSUNG to get a replacement.
I can't think of any settings which you could change other than the obvious ones.
Hi All
I'm at my wits end with this Samsung S8 phone, Bought a 2nd hand S8, was working fine, but I noticed the internal storage was only showing 9.63GB
Had a look on here and the solution was to stock flash the phone. I did that, all fine, storage was back to normal....BUT since then I can't make or receive any calls.
I get the error "phone not allowed" and it won't connect to ANY mobile network.
I've tried loads of different suggestions
Sim is OK in another phone
Re Flashed (numerous times)
Andriod 7 and 8
Sim and Phone OK with three network
But still have the issue....
Can anyone help me? or push me in the right direction?
Cheers
Tommy
You probably tried this, but try booting into safe mode. If it works then there is a software problem. If the problems persist in safe mode you probably gotta contact Samsung.
Are you sure the phone is unlocked?
Sent from my SM-G950F using Tapatalk
Is the phone blacklisted? if it is blacklisted then it will not connect to service. Your SIM wil work perfect in any other phone.
Hate to say this but it does sound like your phone has been blacklisted.
You can check with one of the online IMEI blacklists.
If your phone shows Phone not allowed and a code like MM#6, it usually is an indication that it was blacklisted.
Check your phone's IMEI on a blacklist checker like http://imeipro.info/
The previous user most likely had the firmware and baseband messed around with and once you flashed stock it reverted to true state, it's highly advised to get back in contact with the person, where was the phone bought? A shop? Online?
Dreadsta5889 said:
You probably tried this, but try booting into safe mode. If it works then there is a software problem. If the problems persist in safe mode you probably gotta contact Samsung.
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Yeah tried that , still the same
If one is in possesion of a S8 that says "Phone not allowed", and the phone is blacklisted, is there any way of fixing that?
I have the same issue here..
I bought an S8 from Manchester last summer, and I started using it last week, (because my other phone worked longer than expected) and after I gave the phone the Network key that the previous user wrote down for me, then that message appeared.
So im stuck with this almost completely new brick aswell...
Any options at all?
YallahHabibi said:
If one is in possesion of a S8 that says "Phone not allowed", and the phone is blacklisted, is there any way of fixing that?
I have the same issue here..
I bought an S8 from Manchester last summer, and I started using it last week, (because my other phone worked longer than expected) and after I gave the phone the Network key that the previous user wrote down for me, then that message appeared.
So im stuck with this almost completely new brick aswell...
Any options at all?
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Click to collapse
The only real solution here is to either go abroad and sell the phone, or sell it to someone who is going abroad. The phone will work outside of the UK.
It does sound as your phones imei Nr is blocked in UK.. Probably the person who sold you the phone, stole it somewhere.
I have the same problem on my Samsung S7 now in Brazil.
In Canada, on Canadian carriers, everything is fine, and if I put the Canadian SIM in there everything is fine. But the minute I plug in Brazilian SIM card, boom, Phone Not Allowed message comes up and it won't connect to any of the Brazilian networks. Brand new SIM, works just fine on another LG phone (and any other phone I tried).
The phone is unlocked, I even checked with a few pieces of software and there is no network lock on it either.
I've got the master & network unlock codes from Samsung, but have no way of inputting them as no prompts for those come up when I insert the Brazilian SIM.
I checked the IMEI, it is definitely clean and not blacklisted.
Heck, I even rooted the phone to see if that would help, and still nothing.
Any idea what else to try or what else might be causing this goddamn message to pop up?!
I solved my S8.
Blacklisted on all uk networks except Three network.
Works perfect.