Hi, first post so be gentle lol
Can't figure this out guys, I've an unlocked X10i de-branded, problem I've got is I'm unable to make or receive calls or texts, strange thing is the data side of things works fine, internet on edge or 3G works perfectly well. Phone displays my carrier (O2-UK) shows signal strength and updated the time/date instantly.
If I go into the call setting menu, and say for instance try to turn on call waiting , I get an error message saying 'Network or SIM card error'. I contacted O2 to see if there was maybe something they had to activate/authorise their end, but was told no, although their sending me out a new SIM card. My current SIM card works fine in my other phones (Samsung, iphone) plus I've tried a Vodafone and Orange SIM in the X10i with the exact same problem, which leads me to think it's the phone side of things rather than carrier thats need sorting.
The phone's current firmware version is 1.6, Baseband 1.0.16, build number R1FA016. I'm desperate to to use this phone as it clearly has loads of potential..!!
Many thanks.
Is the x10 2nd hand? Were you able to make and receive calls before you debranded?
The x10 could have been reported lost or stolen and blacklisted. Or I guess It could be a physical fault with the contacts in the sim card slot.
Try sim card in any other phone first
Baggyb said:
Is the x10 2nd hand? Were you able to make and receive calls before you debranded?
The x10 could have been reported lost or stolen and blacklisted. Or I guess It could be a physical fault with the contacts in the sim card slot.
Click to expand...
Click to collapse
Thanks for the reply, yes the phones 2nd hand but I don't know enough about it's past history as to wether its blacklisted or not, but I couldn't make calls before I debranded. Fortunately the person I bought it from is a colleague, so if it is indeed blacklisted then I will get my money back no problem which is a relief..!!.
Any idea how I go about finding out if it's blacklisted? is it just a case of calling my service provider? Thanks again.
Pablo_Diablo said:
Thanks for the reply, yes the phones 2nd hand but I don't know enough about it's past history as to wether its blacklisted or not, but I couldn't make calls before I debranded. Fortunately the person I bought it from is a colleague, so if it is indeed blacklisted then I will get my money back no problem which is a relief..!!.
Any idea how I go about finding out if it's blacklisted? is it just a case of calling my service provider? Thanks again.
Click to expand...
Click to collapse
They could have sold it to you and reported it stolen in order to get a new handset through insurance. Some people think it's an easy way to essentially get a "free" handset. Providers protect themselves by making those "stolen" phones blacklisted.
This has happened many times before to many people, he might not have known it was going to be blacklisted and sold it to you. If this is the case, I certainly hope you get your money back.
And to answer your question, contact the provider that the phone was locked to. Tell them you bought this phone from someone else and it is not making calls or sms, you want to know if it is blocked or something. If so, mention that you will contact the police to get your money back. That way they know you are serious and not just a thief who wants to know if they can sell this phone. Consult your "friend" before you do this, because if he is pulling a scam they will nail him for fraud if you call them and inform them he sold it to you.
mtechfan said:
They could have sold it to you and reported it stolen in order to get a new handset through insurance. Some people think it's an easy way to essentially get a "free" handset. Providers protect themselves by making those "stolen" phones blacklisted.
This has happened many times before to many people, he might not have known it was going to be blacklisted and sold it to you. If this is the case, I certainly hope you get your money back.
And to answer your question, contact the provider that the phone was locked to. Tell them you bought this phone from someone else and it is not making calls or sms, you want to know if it is blocked or something. If so, mention that you will contact the police to get your money back. That way they know you are serious and not just a thief who wants to know if they can sell this phone. Consult your "friend" before you do this, because if he is pulling a scam they will nail him for fraud if you call them and inform them he sold it to you.
Click to expand...
Click to collapse
Thanks for the advice, it's much appreciated. I'll be having 'words' with him tomorrow trust me!
Me too.
Hey I was wondering if had been able to fix our X10, I have exactly the same problem. I tried resetting the factory settings, and it worked I started to be able to send and recieve text/calls, only to wake up this morning and find it stopped working again?
wondered if you have been able to fix yours, any help or advice would be appreciated.
Thanks
I have a similar problem, since debranding it shows as "no service". If I go close to my window at home I get one bar. The only time I can get full service (3G) is when i'm at work and that is because I am 10 meters away from a mast! Other than that it struggles.
I've tried to roll back to the branded software to see if that it the problem but it doesn't want to roll back (I made sure I saved the original files).
Related
My phone was stolen in london yesterday. It had a PAYG sim in it, and I have been calling it and sometimes it rings. I've left messages and texts but nothing.
I have seen services like mapamobile and followus which offer triangulation tracking but the problem with this is that I don't want the theiving twat to know that I'm tracking it, and all these services send tracking notification texts ti the handset being tracked.
Does anyone know of any services or software that can track my phone?
I've been trying to postpone it ( to give the teef a chance to redeem themselves) but worst comes to worst I'll call orange and get the phone blocked.
try https://www.immobilise.com/
Get this: ORANGE can see (on screen - while I'm on the phone to them) who put their SIM in my phone by looking at the IMEI info!
They WILL NOT TELL me as this would be a breach of the information of the theiving c*nt that took my phone. I have already registered the phone stolen with the police and their response was "well if we followed ever stolen mobile phone we wouldn't be doing anything else blahblahblah"
The police said if I knew who took the phone they would go and arrest them, search their house (and find all my other items they nicked at the same time).
Does anyone know of software or a service that can track my phone from the IMEI?
Googling throws up a number of sponsored links, eg
www.mobilelocate.co.uk
Not sure if it's IMEI based. was it insured?
V
Unfortunately, all of these pay services send a text message to the phone that you want to locate and will only then locate that phone, once a permission to locate reply text has been be sent from that phone back the locating service.
For my circumstances, this won't help as there is no way that the theiving [email protected] is going to allow themselves to be tracked.
Any other ideas greatly apprecited (especially from orange employees hint hint) :lol:
Have you tried calling your opperator to find which cell tower its using? By this way you may get to know his location. And moreover i heard somewhere that if three towers' triangle pointings with distance may be help you to locate your phone in exact position, but i don't think theyl use this technology for finding a phone.Its only used to track terrorists
Anyway, good luck on your next device. Use precautions like my software UTA
Regards
Carty..
Carty you are exactly right, the signal can be triangulated to pinpoint it's location within a few metres however this is only really done for serious crimes, such as kidnapping, murder, terrorism etc.
But further than that, the network (orange in this case) when someone puts a SIM into a handset, that info (SIM data and IMEI) is recorded by network and for this reason I did not have the phone immediately blocked. When I spoke to Orange they could actually see who is using my phone now!, but they will not give me the info and just for theft the police don't get involved to the point where they get a court order to request that person's details.
Bloody annoying :x
Hey I think you may want to try http://www.eastmobiles.com
in australia, a stolen phone, once reported stolen with imie number. the phone is locked/blocked/bricked by all the telco's.
so..my buddies phone keeps 'searching' for signal.. im thinking they have disabled the imei #.. it was working the other day with with his cingular sim in it but now its constantly searching and when he goes into the network tab to select manual it says 'cant read settings from network'
Theoretically, yes. When you report a phone as stolen, the carrier will usually block the SIM card and mark the IMEI number as stolen*. I've never heard of a carrier just randomly blocking a IMEI number though. And as far as I know there's no way for them to know that the phone had another carrier's SIM card in it.
* Of course, in the case of Cingular, they do absolutely nothing with that information. When my phone was stolen (later returned, thankfully) I was on the phone with them for a long time. The only thing that would happen with a blacklisted IMEI is, IF the person took it to a store, and the associate saw it was stolen and took the initiative to take it from them and call the police.
well hes changed the rom to different verisons and also different radio verisons trying to fix and nothing is picking up signal.. so u have any ideas what could be going on?
jacob-mda said:
well hes changed the rom to different verisons and also different radio verisons trying to fix and nothing is picking up signal.. so u have any ideas what could be going on?
Click to expand...
Click to collapse
Try a new sim card. I had my Tmobile sim card take a dump on me and that is exactly what my SDA did, kept searching for a signal. So my advice is try another sim card and if the phone picks up signal then tell him to go to his carrier and get a new one. They should do it for free.
we tried multi carrier sim cards.. tmobile cingular and cellular one.. stuck on searching.
I dont know how it is donw over in the US, but in the UK i believe that the Imei can be blockd so the phone will not work correctly. So the phone is dead to the world!!!
thats how its looking. and i cant get the imei change tool from the site to work!
funman said:
I dont know how it is donw over in the US, but in the UK i believe that the Imei can be blockd so the phone will not work correctly. So the phone is dead to the world!!!
Click to expand...
Click to collapse
Yeah i beleve Europe and the UK will block an IMEI reported stolen. The US carriers dont care. They would rather sell you another phone, even if its a free phone, and rope you into another contract. Think about it, blocking stolen IMEIs requires effort that does not pay the company back. Giving away a free phone requires effort that makes them money because you are stuck in another contract, and they can collect the termination fee if you decide to dump said contract.
Thats why in the UK most of us pay abit more each month so if the phone is taken or lost we get a new on on the same contract and the company gets no more money as no new contact!!!!!
And now you are saying to your self in the USA why did we not stay with the Brits!!! We would be better off!!!
Rule Britannia, Britannia rules the wave
God save our people and that DUMB Queen as well!
LOL
****No comment in this post should be take to heart, The comments are the view of no one******
Help!
I've got an unlocked G1 bought off eBay in early December. Up until today it's been working without any problems. However at 11am today it dropped off the O2 network and I can't get voice / text. I still have data access though.
Here's what I've tried:
1. My SIM in another phone - fine
2. Other SIMs in my G1 - no network registration except for a TMobile SIM.
3. Soft reset of G1
4. Hard reset of G1.
5. Wipe and reflash using update.zip method off microSD card to UK RC8 - no difference.
I'm desperate here - got multiple important calls pending over the next few days..
If I use "Search Networks" and manually select O2, I get the message "Your sim card does not allow a connection to this network".
"Registering automatically" also fails (but silently).
How can I get my G1 up and running ??
Try getting a new sim card from O2?
Currently using my SIM in another phone without issue (on the same cell tower too).
CodeMonkey said:
Currently using my SIM in another phone without issue (on the same cell tower too).
Click to expand...
Click to collapse
Some random setting might be off? Here is another thread with O2 discussion and APN info...
http://forum.xda-developers.com/showthread.php?p=3174050#post3174050
--M
demontefixo said:
Some random setting might be off? Here is another thread with O2 discussion and APN info...
http://forum.xda-developers.com/showthread.php?p=3174050#post3174050
--M
Click to expand...
Click to collapse
Nope - it literally dropped off the network after being in use with no problems after a month.
Can connect to o2 data channels, just no voice / text. Connects to voice with T-Mobile SIM only.
I've redone the settings 1/2 a dozen times as part of the whole wipe / re-flash circle of life thing...
Given up now - will test with PAYG TMobile and sell on eBay for parts / working. Can't be dealing with it for now but will return to Android when it's a little maturer and my contract's due.
I'm having the exact same problem. Anyone ever find a solution? I phoned T-Mobile and they told me to type in something involving the PUK code, but I didn't think it'd do anything.
I typed it in, and it's just stuck now. Saying unblocked, now unlocking.
Anyone help?
petertheface said:
I'm having the exact same problem. Anyone ever find a solution? I phoned T-Mobile and they told me to type in something involving the PUK code, but I didn't think it'd do anything.
I typed it in, and it's just stuck now. Saying unblocked, now unlocking.
Anyone help?
Click to expand...
Click to collapse
I've got a pay as you go T Mobile SIM in mine now. Registers with nework ok but won't make / receive phone calls / messages..
Going through the mill with T Mobile support in the hope they've seen this before..
Hey,
I'm from Germany and wanted to complete an O2 contract and use it with my G1.
But before I make the contract I used an O2-prepaid card (O2 loop). Im connected to the next O2 cell and calling works great. (running ADP1 JF 1.31 fw)
The cell-tower are not the same as t-mobile and vodafone and the active O2-cell is changing very often.
I hope O2 contract will work, because it's the cheapest kind of data plan.
CodeMonkey said:
I've got a pay as you go T Mobile SIM in mine now. Registers with nework ok but won't make / receive phone calls / messages..
Going through the mill with T Mobile support in the hope they've seen this before..
Click to expand...
Click to collapse
*sigh*
Looks like it's borked.. I give up..
Anyone want to have a go?
* shameless plug * (mods please edit this out if inappropriate)
http://cgi.ebay.co.uk/HTC-G1-Mobile...MobilePhonesQ5fMobilePhonesQQsalenotsupported
will you ship to US?
neoobs said:
will you ship to US?
Click to expand...
Click to collapse
Sadly no :-(
i had the same problem with my touch hd,also brought from ebay as it was unlocked.used it and worked well for 3 weeks then wouldnt make calls but would connect to the internet.after weeks of trying i found out from my network provider that the phone is blocked ie reported stolen.so the person who sold it me had done an insurance scam.he diidnt get away with it though as i reported him to ebay and the police.and i got a new 1 from my insurance.so im happy now.you should ask your network to check the imei against thier database to see if your phone has been reported as stolen
mrcraig said:
i had the same problem with my touch hd,also brought from ebay as it was unlocked.used it and worked well for 3 weeks then wouldnt make calls but would connect to the internet.after weeks of trying i found out from my network provider that the phone is blocked ie reported stolen.so the person who sold it me had done an insurance scam.he diidnt get away with it though as i reported him to ebay and the police.and i got a new 1 from my insurance.so im happy now.you should ask your network to check the imei against thier database to see if your phone has been reported as stolen
Click to expand...
Click to collapse
Looks like you were spot on mate.
Just done a CheckMend report indicating that the IMEI has been blocked on "one or more UK networks".
I've pulled my auction (of course) as I'm an honest seller.
Will have to do some digging as to why - tense email to original seller tonight I think, then maybe the police etc in the morning.
CodeMonkey said:
Looks like you were spot on mate.
Just done a CheckMend report indicating that the IMEI has been blocked on "one or more UK networks".
I've pulled my auction (of course) as I'm an honest seller.
Will have to do some digging as to why - tense email to original seller tonight I think, then maybe the police etc in the morning.
Click to expand...
Click to collapse
Blocked by T-Mobile at someone else's request.
Paypal - no resolution as > 45 days (nicely timed by seller it seems)
Time for the police *sigh*
Wow! Turns out my phone was blacklisted too! Thanks SOO much! I never would have thought to check to see if it had been reported stolen.
Need to chase up eBay seller now though. Fun.
Well - after hammering away at this for nearly 3 days...
I have a crime reference number!
Which means that PayPal / eBay / T Mobile will need to investigate.
Friendly advice to any others in this situation - I was told initially by the desk officer at my local police station that this was "a civil matter". Thankfully I ignored that and spoke to the local headquarters - they've confirmed that it's a criminal matter and they will be investigating further. So stick to your guns ;-)
Fingers crossed, and good luck to anyone else out there in the same situation.
Apologies for the bump
I apologize for bumping the thread after all this time, but i've had this happen to my G1 just today. After months of flawless use my unlocked G1 suddenly decided to not like any SIMs but a T-Mobile one. Annoyingly IMEI checks show that it's not blacklisted, using both CheckMEND and calling O2 direct and asking them if they have a blacklist flag on it, which they didn't.
I'm wondering if CodeMonkey, or anyone else, managed to get anywhere with a claim or a reason or solution to any of it?
Also, i'm curious as to whether or not we have the same Ebay seller, just to ease paranoia of a scam of some kind going on.
Cheers
-- dil
dilandou said:
I'm wondering if CodeMonkey, or anyone else, managed to get anywhere with a claim or a reason or solution to any of it?
Also, i'm curious as to whether or not we have the same Ebay seller, just to ease paranoia of a scam of some kind going on.
Cheers
-- dil
Click to expand...
Click to collapse
This is still with the police *sigh*. Currently chasing down the T-mobile account holder who blocked it originally and the seller. Given up much hope of getting my money back but hoping to take the £350 I'm down by out of the guilty party's hide through the criminal justice system. As far as I can determine, this is either insurance fraud (account holder sells phone for cash, reports as lost and claims off TMobile insurance) or theft & selling stolen goods.. I personally think it's an attempt at insurance fraud by some dimwit as the phone came in it's original packaging with accessories still sealed.
I won't post the seller's name on a public forum in case they're an innocent party, however PM me the details of yours and I'll respond. If it is the same seller I'll update the police appropriately so they can widen the investigation and get in touch with you (if you want to go down that path)..
**EDIT**
Update - compared sellers and they're not the same: watch out if buying on eBay peeps.
I am glad that I found this threat, to learn I am not crazy. Bought a German G1 via ebay, and the first day (wih original FW) everything was fine. At least i think so as I didn't use it much. Then I upgraded manually to latest German RC9 version. While the phone showed to be connected to o2 and internet was working fine, I noticed only one day later that I was not able to make outbound calls or send SMS. Also other o2 customer got error tone (no real message why not reachable) when calling me, SMS didn't arrive. However the most weird thing was that it was possible to call my mobile phone from my fix/land line! Again, for other mobile phones I was not reachable, but land line worked?!
While beeing frustraded I did HW reset and the FW update again, but still same problem. Still in the evening of the same day I left my house, sitting on the airport - and suddenly it worked smoothly. Since that, for a week now, everything works fine.
No, I don't undertand this at all. And I think this was in my case also no issue of being blacklisted as it works now, without doing anything. Letäs hope it does not have a fall back.
G1 Swindle
Hey guys
It looks like I have also been swindled by some chump on ebay and my G1 has been blocked. Has anyone any idea if the phone can be wiped and rebooted in a fashion that clears it from any blocking register?
Otherwise I'm stuck with a very expensive paper weight!!
Hello everyone,
Well, here I am again... Seems like the last question is too long or maybe too hard so, no one reply or give me some idea...
This one is easier... After over a month that my Galaxy S4 GT-I9500 can't use as a phone... I decided to call Samsung Service today and the Samsung engineer there told me that... because the phone that I have is the outside country phone so, when the operator knows that I use the phone that is not paid tax to import they cut off my signal that's why I can't use this S4 phone as a PHONE!!!
The Samsung engineer advise me that I need to change the board which will cost me about 6500 bahts and because my phone is not in warranty I have to pay another 1000 bahts for service, which means I have to pay about 243 US. Dollars for them...well let's say 245 US.Dollars...in case the currency change tomorrow...
The status of the phone is all unlock... Since the very first day that I bought the phone it can make call and connect 3G, can connect WiFi...can do anything this S4 phone supposed to do for me until the efs corrupted and imei and serial numbers changed... after I fix all the problem the phone works fine except can't make any call... said not registered on network...
So, my friends... please, advise... Do I really need to change the board(for 245 US.Dollars) to make the phone becomes a PHONE again or...there is another solution for this...(Maybe I should buy new phone...that's not Samsung...)
Is it true that...when your operator knows that you use the phone that's not for your country they will block your signal...?(I use prepaid phone...) I asked my operator they said it's the phone's problem...well the Samsung guy said it's the phone's problem also and the only way to fix it is to change the board...(Seriously???... :crying
I've ever use the phone that I bought from outside country before... It works fine... maybe because it never had imei problem...
Please, I need your opinion... tomorrow I'll go see the Samsung guy... :fingers-crossed:
Best regards,
Angel S.
666.NightAngel said:
Hello everyone,
Well, here I am again... Seems like the last question is too long or maybe too hard so, no one reply or give me some idea...
This one is easier... After over a month that my Galaxy S4 GT-I9500 can't use as a phone... I decided to call Samsung Service today and the Samsung engineer there told me that... because the phone that I have is the outside country phone so, when the operator knows that I use the phone that is not paid tax to import they cut off my signal that's why I can't use this S4 phone as a PHONE!!!
The Samsung engineer advise me that I need to change the board which will cost me about 6500 bahts and because my phone is not in warranty I have to pay another 1000 bahts for service, which means I have to pay about 243 US. Dollars for them...well let's say 245 US.Dollars...in case the currency change tomorrow...
The status of the phone is all unlock... Since the very first day that I bought the phone it can make call and connect 3G, can connect WiFi...can do anything this S4 phone supposed to do for me until the efs corrupted and imei and serial numbers changed... after I fix all the problem the phone works fine except can't make any call... said not registered on network...
So, my friends... please, advise... Do I really need to change the board(for 245 US.Dollars) to make the phone becomes a PHONE again or...there is another solution for this...(Maybe I should buy new phone...that's not Samsung...)
Is it true that...when your operator knows that you use the phone that's not for your country they will block your signal...?(I use prepaid phone...) I asked my operator they said it's the phone's problem...well the Samsung guy said it's the phone's problem also and the only way to fix it is to change the board...(Seriously???... :crying
I've ever use the phone that I bought from outside country before... It works fine... maybe because it never had imei problem...
Please, I need your opinion... tomorrow I'll go see the Samsung guy... :fingers-crossed:
Best regards,
Angel S.
Click to expand...
Click to collapse
Sounds like a bogus story to me, bought my I9505 in Germany yesterday and use it without problems in the Netherlands. Connected to the T-Mobile network (data and speech). Maybe your phone (Imei) is listed as stolen and blocked from the networks.
Imei is clean...
gee2012 said:
Sounds like a bogus story to me, bought my I9505 in Germany yesterday and use it without problems in the Netherlands. Connected to the T-Mobile network (data and speech). Maybe your phone (Imei) is listed as stolen and blocked from the networks.
Click to expand...
Click to collapse
Hello there,
Nope... the imei is clean... because at first start I can use it... so, it's mine... I bought it new not second hand... so, not the imei I check on the web also...just in case but it's all clear...
Thank you
666.NightAngel said:
Hello there,
Nope... the imei is clean... because at first start I can use it... so, it's mine... I bought it new not second hand... so, not the imei I check on the web also...just in case but it's all clear...
Thank you
Click to expand...
Click to collapse
So, turn it in for repair or request a new device. Should be covered by warranty, so no issue if you`re legit. Don`t go asking here how to change the Imei number or i`am going to report you to a moderator.
Do you understand English...?
gee2012 said:
So, turn it in for repair or request a new device. Should be covered by warranty, so no issue if you`re legit. Don`t go asking here how to change the Imei number or i`am going to report you to a moderator.
Click to expand...
Click to collapse
I think I make myself clear enough... I posted in here 3 threads. All questions about how to fix my phone's problem. In those threads I told everyone that my phone has no warranty with Samsung... That's why I need some advise from people here...
This thread... is about... DO I REALLY NEED TO CHANGE THE BOARD? FOR FIXING MY PHONE'S PROBLEM...(CAN'T MAKE ANY CALL...) NOT HOW TO CHANGE IMEI...!!!!!
Can't you see?... DO YOU UNDERSTAND ENGLISH???...
I need your opinion... if you think there's no way I can fix the phone back to normal to make it can call in or out...then I will go to Samsung and said I give up... Just change the board no matter what it cost...
So what do you want from me huh???... Just read the thread carefully before point your finger at me... I REALLY HATE THAT!!!
666.NightAngel said:
I think I make myself clear enough... I posted in here 3 threads. All questions about how to fix my phone's problem. In those threads I told everyone that my phone has no warranty with Samsung... That's why I need some advise from people here...
This thread... is about... DO I REALLY NEED TO CHANGE THE BOARD? FOR FIXING MY PHONE'S PROBLEM...(CAN'T MAKE ANY CALL...) NOT HOW TO CHANGE IMEI...!!!!!
Can't you see?... DO YOU UNDERSTAND ENGLISH???...
I need your opinion... if you think there's no way I can fix the phone back to normal to make it can call in or out...then I will go to Samsung and said I give up... Just change the board no matter what it cost...
So what do you want from me huh???... Just read the thread carefully before point your finger at me... I REALLY HATE THAT!!!
Click to expand...
Click to collapse
If you haven`t backed up your EFS folder and so cannot restore it then yes a new board is the only way to get it to work again. Here is a link about EFS http://www.google.nl/url?sa=t&rct=j...2dkJLSsPmgeBTBMgifxyhGA&bvm=bv.49641647,d.ZWU. There are many more links on Google.
Thank you...
gee2012 said:
If you haven`t backed up your EFS folder and so cannot restore it then yes a new board is the only way to get it to work again. Here is a link about EFS http://www.google.nl/url?sa=t&rct=j...2dkJLSsPmgeBTBMgifxyhGA&bvm=bv.49641647,d.ZWU. There are many more links on Google.
Click to expand...
Click to collapse
Ok...thanks for the link... and sorry for my temper... you have no idea how much stress I have, it's been over a month now that all I can do is searching through internet read thousands of threads and comments and here I am...only few steps to the goal...but I can't reach it...
So, please let me explain a little bit more of my situation...
The phone works... I can connect to internet. Use social app like whatsapp, line, facebook, twitter and many more... but can't make any call... the imei is also fine... when I dial *#06# it shows up my original imei... the serial number is fine...when I check the phone's status it shows the original S/N, The baseband is also shows in phone's status too... the signal bar is full most of the time...
So, the only thing is not fine is... I can't make any call...(even the signal is full...) that's all... when I dial number and make call it said "Not registered on network" I have the efs backup now. The good one...so, thank you for the link...actually I've ever tried that before but I guess it doesn't hurt to do it again...
Tomorrow I'll meet Samsung technician... to see what he can do...
Best regards,
Angel S.
Hello,
I recently bought a S5 in the netherlands (i live and use the phone in belgium). Started it up, everything works fine. I make one phonecall as required for the regionlock, works fine.
Then something strange happens, after the one phonecall required, i cant accept or make phonecalls anymore.
I get a message "your phone has been locked due to security reasons"
Now the weird thing is, if i use a simcard from another carrier, the phone just works fine, no locking whatsoever...
Called Samsung support, told the story, they tell me phone is region locked and i need to get a code, but the phone never asks me for a code nor can i put one in anywhere.
So i called my provider, they tell me the phone is blacklisted probably but they cant check that...
After some research i found out the phone is actualy from UK with an international firmware on it: G900FXXU1ANG2 (countrycode BTU)
Anyone have an idea how to get rid of this problem?
I dont want to root the phone just yet in case i have to exchange it for another one.
Would it help to get the countryspecific stock firmware installed for my country? (Belgium)
thanks a lot for the help
thale
You'd get better help if you gave us more details, notably verbatim error messages, rather than paraphrasing.
Your provider can certainly tell you if your phone is blacklisted since an IMEI blacklist is under their direct control. So ask them again to clarify that. Region locking is much more likely though. Samsung region locks phones to prevent grey market sales, which is exactly what you've tried to do. The region lock is released after you use the phone a short while with a provider in the original region, which sounds like the UK in your case. Region locking is also a type of blacklist, although that term is almost always used to refer to carrier IMEI blacklisting unless otherwise specified.
As you didn't make any preliminary calls in the UK, nor apparently did the previous owner (or vendor), the phone is now restricted. You could travel to the UK and use your phone there for a day to dissipate the region lock. Or a lot of people claim that a regular SIM unlock code, such as you can buy on Ebay or any number of other places will also remove the region lock (unconfirmed). Or you can root your phone and circumvent the region lock by editing the blocked regions in your customer.xml file.
There are lots of existing threads on this subject, as you would know if had you done a search. Refer to those for further elaboration or you can search my post history as I've posted in detail how to remove the region lock in previous posts.
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Thanks for the reply, this forum was my last resort since i didnt understand the problem.
I dont get any error messages at all.
provider A in S5 --> while calling i get the message phone blocked for security reason
provider A in S4 mini --> works perfectly
Provider B in S5 --> works perfectly
so i thought problems lies with faulty simcard, exchanged it but problem stays
when i call samsung they tell me its a provider problem
when i call my provider they say its a phone problem
in europe shouldnt matter realy where you buy your phone since there's free traffic of goods and services. I wonder if the webshop knows they are selling UK phones, ill talk to them about it tomorrow.
thanks again for the reply ill try to get the problem sorted, if that doesnt work at all, i guess ill just root it and fix the problem
kind regards,
thale
Humh, sounds weird.
Use the code *#7465625# (*#SIMLOCK#) to check for the lock status. On some devices this code needs root to launch.
thalekick said:
Thanks for the reply, this forum was my last resort since i didnt understand the problem.
I dont get any error messages at all.
provider A in S5 --> while calling i get the message phone blocked for security reason
provider A in S4 mini --> works perfectly
Provider B in S5 --> works perfectly
so i thought problems lies with faulty simcard, exchanged it but problem stays
when i call samsung they tell me its a provider problem
when i call my provider they say its a phone problem
in europe shouldnt matter realy where you buy your phone since there's free traffic of goods and services. I wonder if the webshop knows they are selling UK phones, ill talk to them about it tomorrow.
thanks again for the reply ill try to get the problem sorted, if that doesnt work at all, i guess ill just root it and fix the problem
kind regards,
thale
Click to expand...
Click to collapse
If I understood you correctly, your SIM card works properly in other phones. So your SIM card shouldn't be the issue. If your S5 is SIM unlocked (carrier unlocked), you could try someone else's SIM card in your S5 to rule out less common problems e.g. bent SIM socket.
And regardless, in your place, I'd open a support ticket with your provider. That should cover anything like a IMEI blacklist. All in all though it does sound like region locking. Which is Samsung blocking a phone from being used in a different region unless it has been first activated (i.e. used for a few calls) in the original region first. I wouldn't think that a region lock between two parts of Europe would be intentional, but it is still something to look into.
Without any explicit error messages, it is difficult to narrow down the cause. You might consider installing a logcat app to capture the system log which may have more information about the error.
Also try dialing *#06* and ensure that you have a valid IMEI (not all zeros)
And dial *#0011#. You should see a (IMEI) certificate "Pass"if at the end. If it says IMEI CERTI: FAIL or NA you may have a flash error or IMEI blacklist.
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Hello,
phone is an unlocked one, i used 2 different simcards from 2 different providers.
imei certificate passes so thats good!
im gonna make some phonecalls today and keep you all posted
kind regards
thale
Try to use Provider A with another sim card?
Sent from my SM-N9005 using Tapatalk
Had another talk with the helpdesk from the provider, they told me the phone is blacklisted but couldnt give me a reason why.
Im only blacklisted with provider A, if u use the phone with another simcard from another provider it works like a charm.
Ive had to send them my proof of purchase, and they will unblock the phone...
Havent had any feedback yet from the shop i bought it from, so maybe they can shine a new light on the whole deal!
Try
How about contacting the retailer? I think you'd better not root the phone or fix it by yourself.