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So I got my Evo the first day, Ordered online, got it, all fine. After a while, it developed this brighter-than-usual spot on the screen. Called customer support. I just got the new one in the mail, it's a rev 003 as opposed to a 002. Problem is, this one has the light leak on the bottom of the screen (previous one does not). I talked to cust service and they won't take it back, they want me to go to a repair shop. What would you guys do? exchange it or not? send the original one back or the newer one. Granted the light leak issue on the new phone isn't visible with the skin cover.
The light leak is coming from the bottom buttons, not the screen. I would return the Evo with the bright spot, as it is very obvious, nothing can fix it besides repair. I had a bright spot too, it was annoying.
I would let them repair it if they can repair it in a several hours. I would not accept a refurb.
WHen I first got the Slide it was awesome! The pictures it took looked great... but now my phone won't auto focus right... there is no manual focus... now it just takes awesome blurry out of focus pictures!
Is this happening to anyone elses phone? From the looks of the intertubez this will become a "known" issue with TMO
Are there any files the camera accesses for settings or the like that may be damaged? I have tried other ROMS and they all seem to have the same problem....
yup, happened to me too, i just got a warranty replacement and it's clear again. you have to call and get a new phone.
My camara was blurry the other day and I noticed it had condensation under the lens. It ended up drying out but the pics still arent as clear as they have been. Weird.
Sent from ROOTED MyTouch Slide
yea this same thing happened to mine and i just called them and got a replacement. i even tried resetting my phone before i sent it in and that didnt fix the problem so idk what causes it. Hopefully it doesnt happen again with my new one.
It started happening after this rave I played at.... the humidity inside was probably 100%
Yes, this happened to me as well. It would only focus on things literally about an inch from the lens. When wiping didnt fix the problem, T-mobile sent me a new Slide.
Blurry Cam
I just bought the MTslide about a week ago on craigslist and I too have the blurry focus issue, ive cleaned it, messed with settings all to no success. It only takes clear pictures if the object is an inch away. I of course do not have insurance cuz I bought on craigslist, is there anything I can do I'm desperate? I love this phone it's amazing but I dont want to have to go back to my CliqXT because of the camera (especially since its still on 1.5 till Motorola's "fairytale" update which they keep pushing aside)
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Black MyTouch Slide
Rooted w/ 16GB microSD
Motorola CliqXT
non-Rooted w/ 4GB microSD
So I just got my new Slide and it still has 2e
What is the best program to use to backup all the programs and crap before I unroot this one and send it back...
Yep.... Same deal with mine. Sending it into HTC for repair. It is stuck in Macro focus... Go up to something close and it will be fine.
Fine if you only want to take macro photos..... otherwise useless!
Sent from my T-Mobile myTouch 3G Slide using XDA App
I had the same problem with out of focus but it came down to condensation. I live in Florida and it has been hot and it is the same over the US right now. Everyone is using AC but going from cool and low humidity to hot and very high humidity well you build up condensation. I left my phone in the sun for about 45 minutes and then took some pics and it worked fine A few days later it was back to being blurry and tried the same thing. If I leave the phone in the house without going outside and take pics it is fine as well. Just going from on extreme to another it takes its toll. I do photopgraphy and when I go out to do a shoot I leave my camera in the trunk of my car to get rid of the condensation on the lens and mirros inside the camera.
I think i figured the problem out why everyone camera goes blurry.
I have the mytouch slide and the pictures were perfect and crystal clear. Then when the firmware 2.1 update came, that messed up the camera big time and made it barely unusable.
Please fix the issue!!!!
I just had mine replaced via warranty exchange. Just call, tell them you're having trouble, there's nothing on the lens, the water damage indicator is white, and it's still not working. You'll get a new one and if you don't have insurance they'll charge you ten bucks to deliver it to you.
I actually don't think it has anything to do with condensation or heat or humidity. Yes, all of those things can affect ANY lens on ANY phone, and the update may have even adversely affected certain handsets but this is a handset by handset issue. My father's mytouch slide got the update and still works better than my old camera did. It's a hardware problem with a certain batch of these phones. My wife's is still fine and she got it early on like me. The lens tries to focus and snaps back to its original position. It's a defect. You can play with the settings all you want, but other than minor adjustments and a lot of placebo effect, you're not gonna fix it.
tinpanalley said:
I just had mine replaced via warranty exchange. Just call, tell them you're having trouble, there's nothing on the lens, the water damage indicator is white, and it's still not working. You'll get a new one and if you don't have insurance they'll charge you ten bucks to deliver it to you.
I actually don't think it has anything to do with condensation or heat or humidity. Yes, all of those things can affect ANY lens on ANY phone, and the update may have even adversely affected certain handsets but this is a handset by handset issue. My father's mytouch slide got the update and still works better than my old camera did. It's a hardware problem with a certain batch of these phones. My wife's is still fine and she got it early on like me. The lens tries to focus and snaps back to its original position. It's a defect. You can play with the settings all you want, but other than minor adjustments and a lot of placebo effect, you're not gonna fix it.
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I hear you. But i just got this two weeks ago in the store and the camera was perfect till after the update. I would hate to get a replacement for a silly camera. So debating to not care and keep the phone or just risk it and get a Warranty one
You have nothing to lose by getting a new one via warranty exchange. You don't even have to be without your phone. It comes to you in the mail, you backup your contacts, you hard reset the old one, you're done.
The camera won't get better, it will not improve, you'll have the new phone before you know it. And the slide is relatively new which means the longer you wait, the higher the likelihood that you get a manufacturer refurb. instead of the new one I got 2 days ago.
Just do it. Someone in your life will do something, you'll want the silly camera, and you'll go, "damn, I shoulda listened to that dude on the forum".
tinpanalley said:
You have nothing to lose by getting a new one via warranty exchange. You don't even have to be without your phone. It comes to you in the mail, you backup your contacts, you hard reset the old one, you're done.
The camera won't get better, it will not improve, you'll have the new phone before you know it. And the slide is relatively new which means the longer you wait, the higher the likelihood that you get a manufacturer refurb. instead of the new one I got 2 days ago.
Just do it. Someone in your life will do something, you'll want the silly camera, and you'll go, "damn, I shoulda listened to that dude on the forum".
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Hahhahahahahaha
Thanks bro
snuggpugg said:
I just bought the MTslide about a week ago on craigslist and I too have the blurry focus issue, ive cleaned it, messed with settings all to no success. It only takes clear pictures if the object is an inch away. I of course do not have insurance cuz I bought on craigslist, is there anything I can do I'm desperate? I love this phone it's amazing but I dont want to have to go back to my CliqXT because of the camera (especially since its still on 1.5 till Motorola's "fairytale" update which they keep pushing aside)
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Black MyTouch Slide
Rooted w/ 16GB microSD
Motorola CliqXT
non-Rooted w/ 4GB microSD
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I'm practically in the same boat. I called a few repair places up here in Seattle and since it's such a new phone, none of them were able to order parts. Does anyone know if HTC will repair it. Or even repair it if it's rooted?
I just had this problem with my wife's slide and having read similar threads on different forums including tmobile's, I called customer care and lied a little about doing all kinds of things to make sure it's hardware, like doing a factory reset. Never mention that it's rooted! Just play dumb and they'll send you a new phone under warranty. We got the new one yesterday and I rooted it while my wife was still at work, following the new root method as it came with the 1.35.x update.and flashed chiefz 1.35.x rooted ROM (she likes espresso). When she came home I took the old phone and installed the 1.27.x esprimg.img and then flashed the 1.35.x OTA (non root). Put it in the return box and gonna drop it at a UPS drop box today.
It sounds like a lot of steps, but it goes relatively quick.
Sent from my CM6 Slide
i'm currently experiencing the camera issue as well as my wifi not working (running CM6) ...it simply cannot see any networks. I tried even loading the latest nightly build to no avail. As my phone has a slight crack on one of the buttons I'm going to try and get a refurb and then possibly sell it for a G2
I'll reply how it goes
I honestly do not notice the blurry pictures issue that you guys are having. The pictures are awesome in light but gets a little grainy in low light conditions, other than that my pictures and videos are great. Are you guys complaining about low light pictures?
sent from Mytouch Slide 3g using XDA App
www.GoTeamFriday.com
i'm on my second refurb in two weeks and this one also has a problem. it's a HW004 so i thought i would'nt have any problems since it's the newest build but three days after i got it, my camera would produce grainy purple, blue, violet lines after it achieves focus. turning off auto focus would fix the problem but then i wouldn't be able to take up close pictures, the type i use the camera for.
so i'm going to bring the phone in but i'm just curious if this si something that can be fixed without replacing the whole phone. i looked on ifixit.com and it shows that the camera sensor can be taken out and placed back in so maybe they can do just that? i'd like to hold onto this actual HW004 instead of having them give me another refurb with an older build.
If you brought it my store, I'd certainly try swapping the camera before ordering another replacement. It's pretty much just one piece that pops out. Easy to replace. Only problem would be if they had one on hand. If not, you could try another store or do another swap.
do you work for a Sprint repair store?
my phone's hardware is 004, i think i read this hardware version uses a diffrent camera?
Not 100% sure, but I believe camera is a piece they'll replace rather than swap the entire phone. That's what they did when my speaker blew. They repaired it with a new speaker in about 45 minutes. Head into the store and find out.
just an update. all they did was replace the camera sensor and not the whole phone. just took about 15-20 minutes. not too bad.
Who here has sent in their phone to LG or have had to exchange their phone due to build quality issues? I am expecting mine back from LG soon. I had GPS issues, charging port issues, and the paint finish was bubbling along the bottom module.
So, here are a few things I feel are important things to look at when receiving your device. If you have sent in your phone and received it already could you share some info based off these questions?
What differences do you notice build quality wise?
Any HW differences?
How does the phone's battery life differ from before?
Did they repair the specific issue or does the device appear to have been replaced entirely?
Turn around time?
Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?
Here is what my device looks like after receiving it back from LG. Luckily(unlucky) they didn't actually fix the original issues I had and sent it back. I don't have a picture of the yellowing LCD yet. The reflective finish kind of makes the bubbling hard to see, but in person its pretty noticable.
I just replaced my G5 through AT&T, and it seems to be fine so far. My old G5 had camera issues after the last software update, it also had some screen burn in already. The "new" G5 seems to have similar battery life, and it took the update with no issues. I didn't have build issues with the old G5 and the new one seems even better built. I am.satisfied so far.
I had to send mine off for repair as the OIS was broken.
They decided to replace it as it was going to take longer than 7 days to fix it.. Funny thing is it took them more than 7 days to get a new one to me as they had no stock! I gave it to O2 on Monday 5th September, I just got the replacement this afternoon.
What differences do you notice build quality wise?
Better. The chin fits better on this replacement.
Any HW differences?
Not that I have noticed
How does the phone's battery life differ from before?
Not had it long enough to say
Did they repair the specific issue or does the device appear to have been replaced entirely?
Replaced
Turn around time?
9 Days
Some manufacturers have specific markers on serial numbers that indicate when they were manufactured which makes it pretty easy to figure out when it was made. I am gonna compare mine and see if I can find a difference, if there is something like that could you provide the small info needed to figure it out?
I cant find any numbers or marks that indicate manufacture date. Maybe Its in software?
[/QUOTE]
Mine, purchased at bestbuy, att, (2 months old) wifi and bluetooth stopped working. sent in to LG. came back with work order stating "gps test fail" Solution "update software"
Same phone came back with couple nicks in same places as before. i thought maybe they would send a new one or fix the parts chipped, but nooooooo. Thanks for NOTHING.
SOLD THE PHONE after i made sure it worked correctly.
Went with wife to att and got a new G5 for free when i finally talked her onto switching off samsungs boat
So far new phones are great. ill report back if this changes
My g5 had gps issues, sent it to LG for warranty repair. The phone returned scratched and couldnt detect sim card. I returned it to repair, they replaced screen because light leak, the back cover, and fixed the sim tray... LG in israel has a policy of not giving new devices , only do warranty repairs. At least its been 2 month and everything ok.
I have olso to mention that in israel LG has repair service that the repair guy will come to your house to fix your phone for free..
I just received my phone. They did not fix the issues I had sent it in for.
EDIT:
Sim tray ejection hole looks like they just shoved a big paper clip in there and damaged the hole, and my battery eject button now feels funny. The LCD is yellowing along the top right as well... This is seriously ****ty. I will upload pictures soon.
Pics are up. So disappointed with LG right now.
You sent your phone in service via courier service? Have you tried to take your "repaired" phone in an LG service center and try to have it replaced? I have never sent my previous phones in service with a courier so i have no experience with this situation but those few times I took my phone to service center for a repair, after it was fixed, i carefully check it for bad handling before taking it back. Was there no way you could refuse the "repaired" device on the "bad handling" reason?
Here in the US LG requires cell phone warranty repairs to be shipped in. We can't open packages to check if the decice is okay or not either because we have to accept them first. Don't get me started on calling in customer support... Luckily they have a web portal to generate ship in warranty requests and they give you a label.
The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...
~~Tito~~ said:
The G5 is back in LG's hands for a second time. Hopefully they right the wrongs here...
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Hopefully,semms like you've been through hell with it.
Surprise surprise it came back with the same issues. I've attached a more recent shot of the bubbling. My phone now has minor scuff marks on the back of the frame too. Sim tray hole looks like trash. The LCD does not yellow anymore, but the physical issues remain.
Edit: I am just going to buy the rear frame. I am wasting too much time with this crap. One thing is for certain, I can never count on LG having good build quality ever again.
Looks like my G5 is debloated. That's the one good thing I got out of this ordeal lol.
Edit: Build version screenshot uploaded. It also does not boot with the sprint logo. It looks and runs like an unlocked device. Once I get the new housing I guess this will be fine. GPS seems to be fixed, LCD looks normal.
EDIT2: The bloatware loads upon activation... GREAT. lol
Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...
Polaf69 said:
Anybody got a trouble with the speaker mine start to glitch at ihigh level this morning. My g5 is 2 month old...
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Waranty or remove the cloth cover inside the chin
Had my phone sent 4 times to LG to fix because burning screen, after 4 times I got my phone e with same problem bad signal reception and my screen keep shadowing ... I just gave up and they didn't don't replace the device me... I'm trying check with them for the last time. If they didn't fix it then this is my last LG phone. By the way I used to have LG G3 and had the black screen issue too
TheMadScientist420 said:
Waranty or remove the cloth cover inside the chin
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Do you have a picture of what cloth cover do you remove i dont see what you talking about
Polaf69 said:
Do you have a picture of what cloth cover do you remove i dont see what you talking about
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I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover
TheMadScientist420 said:
I dont i didnt take one when i did mine. Its down on the 3 holes on the chin where the speaker is. Its a protective cover
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You remove that by the hole or?
I recently developed two black dots when I'm taking pictures. The darkest one (middle left) showed up about a week ago. Then a lighter one (upper center) appeared a couple of days ago. They move when I zoom in and out.
I sent my phone in to Huawei a couple of months ago to get the battery changed out. Have any of you had this before? Could this be debris on the lens or is there something else you guys think it's wrong that would require changing the camera?
Thanks for any thoughts or advise.
Docavelli said:
I recently developed two black dots when I'm taking pictures. The darkest one (middle left) showed up about a week ago. Then a lighter one (upper center) appeared a couple of days ago. They move when I zoom in and out.
I sent my phone in to Huawei a couple of months ago to get the battery changed out. Have any of you had this before? Could this be debris on the lens or is there something else you guys think it's wrong that would require changing the camera?
Thanks for any thoughts or advise.
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Click to collapse
I've also noticed the light spot on my photos as well. I just started noticing it about 2 or 3 weeks ago. I thought it was on the glass that covers the camera, but I replaced that a few weeks ago while I was replacing the battery, but the spot is still there. Mostly noticeable in photos with a light background. I really have to look for it though. It's more of an OCD annoyance, because now that I know it's there I can't un-see it. Yours seems to be worse than mine is though. The spot on mine isn't as dark....not yet anyway.
Docavelli said:
I recently developed two black dots when I'm taking pictures. The darkest one (middle left) showed up about a week ago. Then a lighter one (upper center) appeared a couple of days ago. They move when I zoom in and out.
I sent my phone in to Huawei a couple of months ago to get the battery changed out. Have any of you had this before? Could this be debris on the lens or is there something else you guys think it's wrong that would require changing the camera?
Thanks for any thoughts or advise.
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Click to collapse
I had similar experience a while ago. I had my phone repaired because it's SoC burned out and after few weeks I noticed these two black spots on pics. It turned out that camera sensor was faulty (never found out was it because of the chip repair). Luckily it was still on warranty and I got it repaired for free.
Thanks for the insight. Mine went out of warranty shortly after I sent it in to get the battery replaced. I've seen some videos on replacing the camera. Doesn't look too hard. I'll hold off and see if I doesn't get any worse until the new Pixel drops.
Sent from my Nexus 6P using XDA-Developers Legacy app
Docavelli said:
Thanks for the insight. Mine went out of warranty shortly after I sent it in to get the battery replaced. I've seen some videos on replacing the camera. Doesn't look too hard. I'll hold off and see if I doesn't get any worse until the new Pixel drops.
Sent from my Nexus 6P using XDA-Developers Legacy app
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I have changed my battery some time ago so I have no warranty on my phone.. And a month back I got those kind of spots in my camera too. So I ordered a new camera (about 7$ @ ebay), changed it and now it's rocking as new. Changing the camera is easy after you get the phone open... Good luck.
Sounds like dust on the camera lens to me.
Face_Plant said:
Sounds like dust on the camera lens to me.
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I thought of that and I wanted to take the glass off and blow it out to see but I wanted to ask around first. I still may do it anyway. I have a replacement glass piece already. Then I'll know if I need to replace the camera or not. That's if it gets too much worse or I decide to keep it another year as my main because I don't like the new Pixel.
petzku said:
I have changed my battery some time ago so I have no warranty on my phone.. And a month back I got those kind of spots in my camera too. So I ordered a new camera (about 7$ @ ebay), changed it and now it's rocking as new. Changing the camera is easy after you get the phone open... Good luck.
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Can You send me the link from which you bought the camera? I am facing the same problem here as well. and what was the number on your camera back? Like 1520 or 1524?
Face_Plant said:
Sounds like dust on the camera lens to me.
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It was not the case with my phone. It was a faulty camera. Solved it with a new one...
grgsujan said:
Can You send me the link from which you bought the camera? I am facing the same problem here as well. and what was the number on your camera back? Like 1520 or 1524?
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I ordered this one.
http://m.ebay.com/itm/A-Main-Rear-B...1511-w-Tool-/191914243993?txnId=1402170126009
It was few bucks more expensive that I remembered. But super cheap fix anyways.
I'll check the number from my original camera sensor when I get back home from work.