all heros have 12 month warranty right? you dont need to apply for it? if anything goes wrong with your phone then you just need to contact htc ? am i right?
thanks
That very much depends on where you are physically located, and where you physically bought the device.
My phone came from T-Mobile UK, and comes with a 1 year warranty. If I have a problem with the device in that time, I should go back to the original vendor (i.e. T-Mobile UK) to seek remedy. In addition, even though I only have a 1 year warranty, my statutory rights are not affected - see this link
Bear in mind that this is going to be covered differently in other regions.
Regards,
Dave
i bought it from ebay. its a simfree version
so will it still be covered.?
thanks
I couldn't tell you definitively.
Assuming you are in the UK, if you bought it from a UK company on Ebay and is was sold "new", then they are responsible. The same may well apply across the EU, but I'm uncertain of this.
If it was bought as second hand from an individual, the situation is not so clear, but it is probable that the original retailer should still be required to honour the warranty.
Regards,
Dave
I faced that issue some time ago and i contacted htc for a problem.
well from what they told me, if the phone wasn't bought at an official htc vendor, then you have no business with htc. Only thing you can do is you can send your phone to htc to get repaired or checked but you'll have to pay for it ( even if you have a guarantee from a shop)
You should contact the store where you bought the phone. And the catch at these local stores is that you should have your guarantee and receipt on your name to be able to claim it. so buying on ebay ...... i cant say for sure
Hi.
I have a fault with my Note 3. It restarts itself, powers off, sometimes cannot power on (freezing when first Samsung logo appears), but time to time it powers on and runs for couple of minutes. I gave it for repairs to Phones4u (UK). They kept my phone for two weeks and I received info it cannot be repaired because it has been rooted and warranty does not cover it.
First things first:
- I have never rooted my phone
- nobody else had my phone in his hands without my attention (before I gave it to Phones4u repair service)
- I was using KNOX on my phone to keep data secured, which is not possible to run KNOX if phone was rooted
- I was updating this phone with original software by auto updates
- I never used something like "Odin"" or "custom Rom"
When the fault first appeared I tried to backup my data (successful). Then I decided to make a hard boot reset. Instead of pressing Power+Home+VolumeUp I pressed by mistake Power+Home+VolumeDown which took me to download mode, as I get known.
I only remember that I have seen on screen few lines which content that info (I rewrite with the help of google search):
Current binary: Official
System Status: Official
Knox Kernel Lock: 0x0
Knox Warranty Void: 0x0
Then I did a Hard Boot Reset and next day gave it to the service for repair.
Now, when unrepaired phone came back I was able to power it on and it was running for about 3 hours (maybe because it was cold or sth) untill it froze again and I had to take off the battery to restart. I installed app "check root" which told me phone isn't rooted, but I am unable to do any updates as "your device has been modified". I cannot install and run KNOX, because "your device is not authorised to enter KNOX"
Next, download mode tells me:
Current binary: Custom
System Status: Custom
Knox Kernel Lock: 0x0
Knox Warranty Void: 0x1
So, I am sure that somebody from repair team has made some changes in my phone and will not confess he did it. Customer Service is not helping me and I understand they think I am responsible for this fault. I found some help in Phones4u store in Motherwell, where some girl tried to contact repairs and customer services to get some answers fro 40 minutes with no results. Finally she was advised to contact Samsung. She arranged a service for me. I will send my device to Samsung when I receive some secure bag to send my device in.
However, I know they are unable to repair my device if KNOX Warranty Void 0x1. But what I am going to ask them is, can they find in that phone when was changes made and how. That would help me identify who is responsible for that. Do you think Samsung is able to read from my phone that modification time and date and who is guilty?
lol
Sent from my SM-N900P using xda app-developers app
I was under the impression that tripping knox would not invalidate your warranty in the uk and that the phone would still be repaired .
I also had my phone returned to me from Samsung, my phone was rooted and i played dumb saying i just downloaded an app from the play store and that's why its rooted. They where not having any of it and said i invalidated my warranty:crying: Seems Samsung are getting tough
nch
ant78 said:
I also had my phone returned to me from Samsung, my phone was rooted and i played dumb saying i just downloaded an app from the play store and that's why its rooted. They where not having any of it and said i invalidated my warranty:crying: Seems Samsung are getting tough
Click to expand...
Click to collapse
Well, that's a bit different. My phone was not rooted when I was sending to the repair, and the repair service was not Samsung official, but some Accredited Repair Centre which cooperate with Phones4U.
I am not playing dumb, I never rooted my phone or neither modified software. Some incompetent guy from this repair centre could do that. I don't know how could that happened, I'm only sure what I didn't do.
Now, is it possible to check inside the phone when was it modified? It was send to repair on 23rd January'14 and returned to me on 5th of February. If during this time phone had some changes in software that means this repair centre is responsible for doing that. Again, is it possible to read from the phone when modifications (rooting, changing software from original to custom) have been done? Can Samsung repairs check that?
Haven't I read this before on Phones4U forum?
Argue with them, don't take no for an answer.
Sent from my SM-N9005 using XDA Premium 4 mobile app
Yes, you have. I am trying to get any explanation from Phones4U Customer Service in this matter.
I hope Samsungs service is going to help me.
Nobody knows is there any record of date and time of software change in this phone? I want to be sure before I send it to Samsung repairs...
I don't know if they can tell or not but you should insist they can - there should be certain files on there with a given date/time stamp. I can't imagine them implementing something like Knox without a log to track changes. Tell them to check the dates, give them the ones you have up above and insist they check to see when it was modded.
Does the UK have a forum like forums.whirlpool.net.au or maybe www.productreview.com.au? Many companies have reps that browse those sites to address concerns of customers, because they know such sites can have a dramatic effect on sales if the company gets slammed.
Under UK Law, we deal with the retailer not the manufacturer. You have to take the argument up with P4U and not Samsung, as P4U use their own Service Centres. - Find the EU Directive, throw it at them, watch P4U shat themselves. Always go in knowing your rights or they'll pawn you off.
radicalisto said:
Under UK Law, we deal with the retailer not the manufacturer. You have to take the argument up with P4U and not Samsung, as P4U use their own Service Centres. - Find the EU Directive, throw it at them, watch P4U shat themselves. Always go in knowing your rights or they'll pawn you off.
Click to expand...
Click to collapse
Even in UK we deal with the retailer, Samsung has repaired my friends SM-N9505 who had the same problem (rebooting loop). If I know that I would contact directly Samsung than Phones4U Accredited Repair Centre (they don't know how to fix N9005, so the best way is to put KNOX Warranty Void 0x1 to avoid unwanted job).
By the way, I found the company cooperating with Phones4U, it is Anovo
dvavajiva said:
Hi.
I have a fault with my Note 3. It restarts itself, powers off, sometimes cannot power on (freezing when first Samsung logo appears), but time to time it powers on and runs for couple of minutes. I gave it for repairs to Phones4u (UK). They kept my phone for two weeks and I received info it cannot be repaired because it has been rooted and warranty does not cover it.
First things first:
- I have never rooted my phone
- nobody else had my phone in his hands without my attention (before I gave it to Phones4u repair service)
- I was using KNOX on my phone to keep data secured, which is not possible to run KNOX if phone was rooted
- I was updating this phone with original software by auto updates
- I never used something like "Odin"" or "custom Rom"
When the fault first appeared I tried to backup my data (successful). Then I decided to make a hard boot reset. Instead of pressing Power+Home+VolumeUp I pressed by mistake Power+Home+VolumeDown which took me to download mode, as I get known.
I only remember that I have seen on screen few lines which content that info (I rewrite with the help of google search):
Current binary: Official
System Status: Official
Knox Kernel Lock: 0x0
Knox Warranty Void: 0x0
Then I did a Hard Boot Reset and next day gave it to the service for repair.
Now, when unrepaired phone came back I was able to power it on and it was running for about 3 hours (maybe because it was cold or sth) untill it froze again and I had to take off the battery to restart. I installed app "check root" which told me phone isn't rooted, but I am unable to do any updates as "your device has been modified". I cannot install and run KNOX, because "your device is not authorised to enter KNOX"
Next, download mode tells me:
Current binary: Custom
System Status: Custom
Knox Kernel Lock: 0x0
Knox Warranty Void: 0x1
So, I am sure that somebody from repair team has made some changes in my phone and will not confess he did it. Customer Service is not helping me and I understand they think I am responsible for this fault. I found some help in Phones4u store in Motherwell, where some girl tried to contact repairs and customer services to get some answers fro 40 minutes with no results. Finally she was advised to contact Samsung. She arranged a service for me. I will send my device to Samsung when I receive some secure bag to send my device in.
However, I know they are unable to repair my device if KNOX Warranty Void 0x1. But what I am going to ask them is, can they find in that phone when was changes made and how. That would help me identify who is responsible for that. Do you think Samsung is able to read from my phone that modification time and date and who is guilty?
Click to expand...
Click to collapse
I face similar problem, no root no odin flash etc.,gave it to authorise service centre for fixing 4g signal issue, they return device after a while saying problem is in your sim but I notice they flash firmware as my own data was not there, after reaching home I found white keyboard while typing which was there in MJ1 firmware but when I gave note 3 for repair was having latest MJ7 firmware with black keyboard,means they downgrade my mobile, I connect to kies says “this device can not update.....” I checked in download mode & found 0x1, lot of arguments with service centre on the issue but they simply said u must have rooted so flag is 0x1,I know service centre guy purposely or by mistake flash older ver which lead to trip flag,finally I sold my mobile in a shop without warranty & bought another.
jdomadia said:
I face similar problem, no root no odin flash etc.,gave it to authorise service centre for fixing 4g signal issue, they return device after a while saying problem is in your sim but I notice they flash firmware as my own data was not there, after reaching home I found white keyboard while typing which was there in MJ1 firmware but when I gave note 3 for repair was having latest MJ7 firmware with black keyboard,means they downgrade my mobile, I connect to kies says “this device can not update.....” I checked in download mode & found 0x1, lot of arguments with service centre on the issue but they simply said u must have rooted so flag is 0x1,I know service centre guy purposely or by mistake flash older ver which lead to trip flag,finally I sold my mobile in a shop without warranty & bought another.
Click to expand...
Click to collapse
What is wrong with authorise services? Can't they fix newest devices? Maybe they even didn't know about KNOX counter, so they didn't care much what they do.
When I called them, I was told my phone is rooted, but when my phone is back there was a letter inside telling that "the problem is related to excessive pressure or physical impact damage". My phone is perfect, ideal, no even smallest scratch on it. The problem is related to the Anovo Accredited Repair Centre incompetency in my opinion.
So, everyone who owns Note 3, Note 2, S4 or S3 (as far as I know) should be aware of giving to repair other then Samsung official. In all that phones the newest update comes with KNOX Warranty Void, which authorised repair centre simply 0x1s it.
dvavajiva said:
What is wrong with authorise services? Can't they fix newest devices? Maybe they even didn't know about KNOX counter, so they didn't care much what they do.
When I called them, I was told my phone is rooted, but when my phone is back there was a letter inside telling that "the problem is related to excessive pressure or physical impact damage". My phone is perfect, ideal, no even smallest scratch on it. The problem is related to the Anovo Accredited Repair Centre incompetency in my opinion.
So, everyone who owns Note 3, Note 2, S4 or S3 (as far as I know) should be aware of giving to repair other then Samsung official. In all that phones the newest update comes with KNOX Warranty Void, which authorised repair centre simply 0x1s it.
Click to expand...
Click to collapse
Scarey stuff indeed! You have rights, find the appropriate government watchdog and send them your story. Don't give up, those bastards shouldn't use the knox flag(which you didn't trip!!!) to wipe their hands clean of any responsibility. If they sold you a dud, they repair it or replace it.
Knox was a monumental **** up on Samsung's part. If I was in your position and they didn't honor my warranty, I would never buy a Samsung phone EVER again!
Hope this gets sorted for you. Good Luck
Sent from my SM-N9005 using Tapatalk
denski101 said:
Scarey stuff indeed! You have rights, find the appropriate government watchdog and send them your story. Don't give up, those bastards shouldn't use the knox flag(which you didn't trip!!!) to wipe their hands clean of any responsibility. If they sold you a dud, they repair it or replace it.
Knox was a monumental **** up on Samsung's part. If I was in your position and they didn't honor my warranty, I would never buy a Samsung phone EVER again!
Hope this gets sorted for you. Good Luck
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Actually, I like my Note 3, even it get that problem with restarting and not powering on correctly (that problem might be with hardware, nothing about rooted device). I don't much bother about KNOX counter in this device, as I do not need rooted phone and custom ROM. I only bother about Samsungs authorisation which was given to Anovo, that should be taken back if they do mess instead of proper repair.
I am hoping to find some help in Samsung official repair centre. Will back soon with some news after their feedback.
dvavajiva said:
Actually, I like my Note 3, even it get that problem with restarting and not powering on correctly (that problem might be with hardware, nothing about rooted device). I don't much bother about KNOX counter in this device, as I do not need rooted phone and custom ROM. I only bother about Samsungs authorisation which was given to Anovo, that should be taken back if they do mess instead of proper repair.
I am hoping to find some help in Samsung official repair centre. Will back soon with some news after their feedback.
Click to expand...
Click to collapse
Samsung will be perfect for me if below three will be there.
1.International Warranty
2.World wide firmware Updates (same time for all the country)
3.World wide offline free Navigation
I have to ask OP, is your phone really same phone that you sent to repair? Same IMEI, same S/N?
Is it possible they sent you a replacement or just by mistake mixed two Notes on the table and sent you the wrong one?
Just asking this since years ago my Sony Ericsson got mixed with some others phone, they fixed my phones fault to that other phone and sent it to me lol (And to my phone they fixed that another phone faults and sent it to other side of country.. Still both phones broken but now just sent to wrong owners, lol)
dvavajiva said:
Even in UK we deal with the retailer, Samsung has repaired my friends SM-N9505 who had the same problem (rebooting loop). If I know that I would contact directly Samsung than Phones4U Accredited Repair Centre (they don't know how to fix N9005, so the best way is to put KNOX Warranty Void 0x1 to avoid unwanted job).
By the way, I found the company cooperating with Phones4U, it is Anovo
Click to expand...
Click to collapse
They repaired your friends? Just had mine returned after they refused to repair mine as its rooted
Spere said:
I have to ask OP, is your phone really same phone that you sent to repair? Same IMEI, same S/N?
Is it possible they sent you a replacement or just by mistake mixed two Notes on the table and sent you the wrong one?
Just asking this since years ago my Sony Ericsson got mixed with some others phone, they fixed my phones fault to that other phone and sent it to me lol (And to my phone they fixed that another phone faults and sent it to other side of country.. Still both phones broken but now just sent to wrong owners, lol)
Click to expand...
Click to collapse
Yes, the IMEI is the same. I haven't checked with the box (I can't find it at the moment), but I checked with the retailer agreement. I don't know about S/N, I can check it later, but if IMEI is the same that means this is the same phone.
ant78 said:
They repaired your friends? Just had mine returned after they refused to repair mine as its rooted
Click to expand...
Click to collapse
Sorry, my mistake. My friends phone was not rooted, the same as mine before they have gone for repair. The difference is who take them for repair: official Samsung repair centre didn't 0x1 friends phone, authorised repair centre did mine.
Hi again,
my phone has been at services twice already.
Firstly was Samsung official repair service, I posted phone in secure bag with a message explaining what happened, but after two weeks I got it back with notice "it is rooted, no warranty repair". They said, could do it for £150!
Secondly I found other official repair service, where you can bring the phone in person. That is Geek Squad in Carphone Warehouse stores, I found one in Glasgow, Scotland. The guys were very pleased to help, and promised that though the warranty is voided they are going to repair it.
They were going to fix it in three days, but unfortunately they couldn't find what cause the phone freeze up. What they done is sent it to their repair centre near Birmingham, but there phone was refused to be repaired because the same reason - warranty void. When I came to collect the phone in Glasgow on Saturday 8th of March I was able to speak to one of this guys and he explained me they can't make phone working properly. Even while talking with him phone was not responding sometimes and we had to take the battery off a few times. He gave the phone to other engineer to look up again. He opened it and stated that he didn't see any damage in the phone and couldn't actually find the fault, it seemed like the phone should work fine, but it is not. They have flashed my phone with Official Samsung's software (they couldn't change the Knox flag to 0x0) and sent me with it to the seller (Phones4U).
I have taken my phone home and the device was working fine for about two hours, it does that when is not so warm. I only wanted to check is it going to freeze up again. So I played some video to heat up the phone and it stopped responding again. I took off battery and left it overnight.
Next day afternoon I pick up my phone, power it on, and I was trying to check is it possible to update the software when it is official one (that might solve the problem). I could only see the message saying your device is modified, cannot update. I checked it in download mode, and the phone was back from official to custom software!
There was no my contribution in it. The phone did it itself.
So I can conclude that if phone is changing software status from official to custom when this fault comes out, it could also change the status of Knox Warranty Void from 0x0 to 0x1. If that is true, I will have a long way to prove that. But now I'm sure that no person is responsible for tripping the flag in this phone, that could be done by the phone itself.
That is very weird! That means Samsung is putting some extra security (KNOX) to their devices which can cause the phone to be out of warranty when some fault like overheating exists!
Any ideas?
My phone stopped working on my network (Rogers) on December 22nd. Got it off of Kijiji. Called Google who told me to call Huawei who told me to send my phone to a service center. Service center returned my phone without repair because I did not have original proof of purchase.
I now have a 700$ paperweight. I've had my phones repaired by Samsung various times and they never once asked me for a receipt.
Any idea how I can get my phone RMA?
So was the phone used when you bought it? If so, that would be a bummer regarding the warranty. But I can understand their stance, too. Most of the time, the warranty only applies to the original buyer of the product when it was new.
Have you tried a factory reset?
Of course. Still no dice.
So yeah. The phone was blacklisted. That's why it just stopped working. I guess providers don't share the list. That's why it works on Telus.
Interesting I would expect them to share thier black list,
here they do, you check on the website to see if the phone has been blacklisted before you purchase, and warranty transfers with 2nd hand sale,
You may need to find out why its blacklisted, stolen or canceled contract,
I take it you were not given a receipt
I've read somewhere on a rom thread on XDA that the KNOX warranty flag plays no role whatsoever in determining if you get warranty service or not if your device was bought from and you currently live in Europe. Is that correct?
The only reason I want to root is for viper4android since the stock sound is horrible, but I'm not sure I want to risk losing the warranty by rooting.
The device was NOT bought from Samsung, but an authorized reseller.
Thanks.
DragosPaul said:
I've read somewhere on a rom thread on XDA that the KNOX warranty flag plays no role whatsoever in determining if you get warranty service or not if your device was bought from and you currently live in Europe. Is that correct?
The only reason I want to root is for viper4android since the stock sound is horrible, but I'm not sure I want to risk losing the warranty by rooting.
The device was NOT bought from Samsung, but an authorized reseller.
Thanks.
Click to expand...
Click to collapse
No this is NOT correct.
In Austria you will NOT get ANY warranty services from Samsung any more if you've tripped Knox. I can tell you for 100% sure.
So it might depend on the country. But being in Europe is not at all a guarantee for receiving warranty services for rooted devices.
DragosPaul said:
I've read somewhere on a rom thread on XDA that the KNOX warranty flag plays no role whatsoever in determining if you get warranty service or not if your device was bought from and you currently live in Europe. Is that correct?
The only reason I want to root is for viper4android since the stock sound is horrible, but I'm not sure I want to risk losing the warranty by rooting.
The device was NOT bought from Samsung, but an authorized reseller.
Thanks.
Click to expand...
Click to collapse
Depends on where you live in Europe. Central- and South European countries like Germany, Austria, Italy, Spain, Greece and so on seem to be very strict with very little variations. Almost no chance you're gonna get your device repaired under warranty. Parts of Southeast and Northern Europe are more consumer friendly. I've seen many many reports, across various platforms that devices get repaired under warranty with triggered Knox flags.
No matter what Samsung says regarding Knox, root and warranty, or your retailer regarding root or any alteration of the OS and (statutory-) warranty. Fact is, it's highly questionable to deny warranty in such a case. If Samsung or your retailer denies (statutory-) warranty, before you consult a lawyer you can use the EU Comission's Online Dispute Resolution (Link). In some countries it's unfortunately not available. These are Croatia, Luxembourg, Poland, Romania, Spain. This Resolution Centre is exactly for situations like these.
What do you know about warranty with tripped knox in poland?
nitrous² said:
Depends on where you live in Europe. Central- and South European countries like Germany, Austria, Italy, Spain, Greece and so on seem to be very strict with very little variations. Almost no chance you're gonna get your device repaired under warranty. Southeast Europe is more consumer friendly. I've seen many many reports, across various platforms that devices get repaired under warranty with triggered Knox flags.
No matter what Samsung says regarding Knox, root and warranty, or your retailer regarding root or any alteration of the OS and (statutory-) warranty. Fact is, it's highly questionable to deny warranty in such a case. If Samsung or your retailer denies (statutory-) warranty, before you consult a lawyer you can use the EU Comission's Online Dispute Resolution (Link). In some countries it's unfortunately not available. These are Croatia, Luxembourg, Poland, Romania, Spain. This Resolution Centre is exactly for situations like these.
Click to expand...
Click to collapse
I live in Romania so I guess the EU Dispute Resolution does not apply to me lol. I'm wondering, if I were to submit a warranty claim with the reseller, would they then send the phone to Samsung for repair/replacement or would they ( the reseller ) simply exchange the device with another refurbished phone? I'm not sure how the warranty process works with phones like the S7, where repair by anyone other than Samsung is quite difficult.
DragosPaul said:
I live in Romania so I guess the EU Dispute Resolution does not apply to me lol. I'm wondering, if I were to submit a warranty claim with the reseller, would they then send the phone to Samsung for repair/replacement or would they ( the reseller ) simply exchange the device with another refurbished phone? I'm not sure how the warranty process works with phones like the S7, where repair by anyone other than Samsung is quite difficult.
Click to expand...
Click to collapse
I've only read two reports from Romania. One of a Galaxy Note 3, tripped Knox, proximity sensor not working. Repaired under warranty after user reported to some consumer protection bureau. Another one of a Galaxy S7 Edge, tripped Knox, unknown defect but the user got it repaired under warranty. I'm sorry I can't give source to the reports. I can no longer find them. In both instances it was unclear whether the devices were repaired under regular OEM warranty or statutory warranty.
By law, you still have warranty in EU, but if they will actually repair it is totally different. They should, but they probably don't. It took me one year with consumer service to get warranty on my Samsung Galaxy S6.
En EU you have 2 years. You have that deal with your reseller. So if Samsung refuse to repair it when they send it in, they should - by law - pay for the reparation. But well, they don't.. So you gotta fight for it.
Hi, I live in Italy and I am a lawyer.
What has been said above by the other users is correct. Theoretically correct.
The Eu resolution actually should apply to that matter, but still most repair centres will deny warranty with tripped Knox. And suing Samsung for a few hundreds Euros wouldn't be very wise. At least in Italy.
Listen to me, I rooted my phone because I am sure I will never brick it, but I would never sue Samsung if the hardware should break, even if I am a lawyer. Too much time and to many expenses required. Not worth to.
lucaoldb said:
Hi, I live in Italy and I am a lawyer.
What has been said above by the other users is correct. Theoretically correct.
The Eu resolution actually should apply to that matter, but still most repair centres will deny warranty with tripped Knox. And suing Samsung for a few hundreds Euros wouldn't be very wise. At least in Italy.
Listen to me, I rooted my phone because I am sure I will never brick it, but I would never sue Samsung if the hardware should break, even if I am a lawyer. Too much time and to many expenses required. Not worth to.
Click to expand...
Click to collapse
Why would you sue Samsung? Samsung's warranty is by EU law voluntary and bound to terms and conditions. If you violate the terms, you no longer have warranty. If there's someone to sue, it's your retailer.
Because they deny the "statutory warranty" without adequately proving who is at fault and disregarding EU resolutions regarding software changes on consumer devices.
nitrous² said:
Why would you sue Samsung? Samsung's warranty is by EU law voluntary and bound to terms and conditions. If you violate the terms, you no longer have warranty. If there's someone to sue, it's your retailer.
Because they deny the "statutory warranty" without adequately proving who is at fault and disregarding EU resolutions regarding software changes on consumer devices.
Click to expand...
Click to collapse
I was too brief and not clear. I know that it's the reseller that actually denies warranty, but that's why Samsung tells them to behave like that. So it's not an actual choice of the reseller.
Regarding me, I should sue H3g, for example, since I bought the phone from my provider, but they simply ask Samsung if the phone can be replaced or repaired under warranty and nothing more.
So what I said was actually wrong, but still suing H3g is not worth to.
Btw: many people in Italy buy their phone directly from Samsung, we've got some Samsung Stores.
When I lived in Sweden they fixed my USB port for free(device had tripped Knox). And now when I live in Poland they just said that they won't replace the charging port because my knox is tripped (at the time I didn't even know it cause I bought a used device) and they told me that they will fix it for like 250-300 USD. So I just took it from them and the device was magically working fine! :silly:
lucaoldb said:
I was too brief and not clear. I know that it's the reseller that actually denies warranty, but that's why Samsung tells them to behave like that. So it's not an actual choice of the reseller.
Regarding me, I should sue H3g, for example, since I bought the phone from my provider, but they simply ask Samsung if the phone can be replaced or repaired under warranty and nothing more.
So what I said was actually wrong, but still suing H3g is not worth to.
Click to expand...
Click to collapse
This applies to EU devices and users in the EU;
Now I understand. Thanks. Online discussions always confused me because people wouldn't differentiate between the voluntary OEM warranty and the statutory RETAILER warranty. Latter one is required and regulated by law. It's the statutory warranty you have to claim in case your OEM states in his terms and conditions that rooting/unlocking the device voids the OEM warranty. To rightfully deny the statutory warranty, your retailer has to conclusively prove that your action of rooting/altering the software of the device has caused the defect/malfunction. Often times, getting his instructions from the OEM, your retailer will simply deny the statutory warrant claim. In the case of Samsung and Knox, their only argument is the KNOX counter in a Samsung device's Bootloader menu as shown below. As any of you can conclude, this is not a valid argument to deny a claim. It does not prove who/what has caused the defect/malfunction. Within the first six months it's your retailers job to prove that the issue was NOT present at the time of delivery and/or caused by customer. After the six month period, it becomes your job to prove the issue WAS PRESENT at time of delivery and/or that you or your actions did not cause the issue. See "Legal Burden Of Proof (Wikipedia Link)".
Please correct me if I'm wrong.
You are definitely right.
Just one thing, if you are not a consumer, warranty is just one year.
Apart from that, a tripped Knox could never break the functionality of the home button or something like it, so that warranty should never be denied in such cases.
But a different hardware issue, let's say a broken chip, could be related to a massive overclock... So they could very likely say that the hardware fault is a consequence of your tinkering with custom software.
I mean, I know that's it's the retailer that must give you the evidence that there is a connection between the hardware issue and you behaviour, but in Italy they simply deny warranty with such arguments. And it's up to you to go on and look for a lawyer, which will prevent most people from doing anything.
Okay, thanks for the answers. It's much clearer now.