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Damn, was counting the minutes to the sale and ...
I'm not from the US, but was planning to get one online and shipped to my aramex box in the US. This is my first purchase online and so in all earnest I created registered with bestbuy.
I know how to get the "Shipping address" filed in. The trouble is when I come to the credit card details.
At the point of country, there is a drop down, but the only item in the drop down list is USA!!!
Their FAQ's list:
Can I order the Nexus S from a non-U.S. location and have it shipped to an address in the United States?
Yes, but keep in mind that all Best Buy purchases are intended for use in the U.S. only.
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Forget the intention, but how do I order from a non-U.S location if the site does not permit me to enter the card details? :-s
Would appreciate any help
It doesn't go on sale for another 30min, so not sure yet
First: As far as i know they only accept US-Cards and Paypal.
But cant tell that for sure.
Second: I suppose, they will cancel your order. Correct me, if i am wrong, but amarex is a freight forwarder, isnt it?
I have the same problem. I will ship it to my friend's place who will bring me the phone on 23rd. I watched BB site, and it tells you to enter some address in Houston if you have international shipping address. Will see in 30 minutes what happens
kabumm ,
Not sure if they are freight forwarders, but, I live in Kuwait and here, Aramex offers a service that allows us to have a US post box.
When my friends buy from the US, they give the Post Box address and the guys from whom they order post it to this post box.
Aramex for their part regularly checks the postbox and anything found in their is delivered to the owner of the box in Kuwait.
About 15 minutes more ... will wait and see!
Paparasee said:
kabumm ,
Not sure if they are freight forwarders, but, I live in Kuwait and here, Aramex offers a service that allows us to have a US post box.
When my friends buy from the US, they give the Post Box address and the guys from whom they order post it to this post box.
Aramex for their part regularly checks the postbox and anything found in their is delivered to the owner of the box in Kuwait.
About 15 minutes more ... will wait and see!
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http://forums.bestbuy.com/t5/BestBuy-Com/2-Orders-Both-Canceled/m-p/57052
Paparasee said:
kabumm ,
Not sure if they are freight forwarders, but, I live in Kuwait and here, Aramex offers a service that allows us to have a US post box.
When my friends buy from the US, they give the Post Box address and the guys from whom they order post it to this post box.
Aramex for their part regularly checks the postbox and anything found in their is delivered to the owner of the box in Kuwait.
About 15 minutes more ... will wait and see!
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Click to collapse
I am considering using the same method to order my nexus s.
please let us know once you succeed.
Best way - CALL THEM.
+1-281-742-5268
I'm from Singapore and I ordered it thru the phone.
They WILL need a US registered phone number though and a US mailing address.
I shipped it to a colleague's place there.
One option is to apply for those call forwarding services which gives you a US number, either toll free or non.
Shop and Ship Account
Hello, i work for Aramex Shop and Ship. You can use Shop and Ship for your US and UK purchases. Once you register with us, we will give you a US and UK based account for all your purchases. for more details please visit our site aramex.com/shopandship/ If you have any questions you can email me at [email protected] com. Thx
Here has been my experience from Expansys. Please read from the bottom up.
Just a complete lack of customer service. Do you agree?
__________________________________________________________
Ok, well this seems to be a complete lost cause. I have no idea why you don’t want to serve a legitimate customer who is trying to give you money, but because of your absolute lack of service & complete disregard for a customer, I will not only be cancelling my order with you, but will go out of my way to inform as many other people by posting these emails on as many websites, blogs, technology forums & social networks as I possibly can to inform other potential clientele of your grossly poor services.
Thanks for completely wasting my time,
Christopher Maier
From: Christopher Maier
Sent: Wednesday, 4 May 2011 11:19 AM
To: '[email protected]'; '[email protected]'; '[email protected]'
Subject: RE: eXpansys order reference 14KN-0121-B85C
OK, this is just insane. I specifically asked you if & what form of proof of ID you need to continue processing my order. From that, your UK Branch totally ignores me and from the AUSTRALIAN branch, I receive a completely blank email?
I checked my order status through my Expansys online account 15 minutes ago which states that you are currently awaiting stock to complete my order; but on the MAIN PAGE OF YOUR SITE, it states that the SAMSUNG GALAXY S II is IN STOCK with +100QTY available.
This is absolutely appalling customer service, and I think you’d also agree.
I’m going to go out on a whim now and send you attachments of what was ‘sort of’ asked of me in a previous email: “Have you sent the information that we require, such as proof of address and proof of ID? I can’t see any on your order?”. If I receive no reply to this email; I am cancelling my order and will place an order through HANDTEC.CO.UK.
Chris Maier
ATTACHMENTS:
(Driver’s Licence)
(Current address on rear of licence)
(CC Details)
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, 3 May 2011 11:25 PM
To: Christopher Maier
Subject: eXpansys order reference 14KN-0121-B85C
From: Christopher Maier
Sent: Tuesday, 3 May 2011 10:11 AM
To: 'UK- Info'
Subject: RE: Order reference 14KN0121B85C
I have had absolutely no request for such information (through email) as of yet. If you could please send me a proper request for all needed information, I will update/send ASAP.
Thank you,
Chris Maier
From: UK- Info [mailto:[email protected]]
Sent: Monday, 2 May 2011 11:06 PM
To: 'Christopher Maier'
Subject: RE: Order reference 14KN0121B85C
Dear Sir,
Have you sent the information that we require, such as proof of address and proof of ID? I can’t see any on your order?
Please contact us if you need more information.
Kind regards,
Expansys
From: Christopher Maier
Posted At: lundi 2 mai 2011 12:56
Posted To: eXpansys UK Info
Conversation: Order reference 14KN0121B85C
Subject: Order reference 14KN0121B85C
This is the 3RD time I have send this email requesting information; PLEASE RESPOND.
DO I NEED TO SEND YOU MORE INFORMATION SO I CAN GET MY ORDER SHIPPED?!
- Chris Maier
From: Christopher Maier
Sent: Wednesday, 27 April 2011 9:32 AM
To: '[email protected]'
Subject: Order reference 14KN0121B85C
This is the 2nd time I have send this email requesting information; PLEASE RESPOND.
From: Christopher Maier
Sent: Saturday, 23 April 2011 8:19 PM
To: '[email protected]'
Subject: Order reference 14KN0121B85C
Hello EXPANSYS staff,
For my order: 14KN0121B85C, the status says: AWAITING FURTHER INFO – Followed by
“You are required to send further information before this order can be processed. The request for further information has been sent to you by email. If you have not received an email please contact us.This order is on hold until the information is received. We apologise for any inconvenience this causes.”
I have yet to receive any other email other then my Pre-Order Confirmation. I don’t wish to hold up my order.
Kind regards,
Chris Maier
That's terrible. If you had to order from them, you could have tried canceling and redoing your order since they are now in stock and no longer a preorder. But, since you don't have to, glad you canceled and are taking your money elsewhere.
Anyways, they need to do a better job with their customer service, the dates between your first few emails were more than long enough to be replied to.
That being said, I don't know if Handtec is the best choice since they don't even show up as in stock yet and some users are getting tracking numbers while others are not. But I don't know if anyone else is having better service.
Anyways, thanks, I'll probably stay clear of Expansys if I ever have to do something like this.
damn that sucks for you, i went through clove from the start they responded the next working day everytime. soemtimes even same day. hadntec was similar too but clove was better at keeping me upto date which is why i went with them instead. these guys seem to really suck
Did they get any email from you? Seems like maybe your email bounced every time.....
OP: not to be nit picking, but your first email to them simply stated a fact ("I have yet to receive any other email other then my Pre-Order Confirmation. I don’t wish to hold up my order."), your second email reminded them that you had stated a fact ("This is the 2nd time I have send this email requesting information;"), and only your third email actually had an explicit question to them ("DO I NEED TO SEND YOU MORE INFORMATION SO I CAN GET MY ORDER SHIPPED?!"), and they promptly answered this one
Then a few emails later you volunteer info to them (drivers license, credit card, address) - identity theft is not wide spread in your area? In the USA a crook can take out a small house loan in your name with this info
Then you receive no response to that from them, and abruptly email them asking to cancel the order? How much time had passed since you sent them the attachments with the info?
You sure there was nothing in the spam folder of your mail client? You have a little kid who might have hit some buttons and deleted a couple emails?
My point is you did not show enough compelling evidence to 100% prove they are bad and remove any doubt. I am not saying they are good. I actually think they are bad, just asking for cleanness.
^ but he wasted 5-6 days.
If they had responded the first time he wrote, he could have submitted the documents on 27th itself and he would have his set flying to him by now. I guess thats his main issue and its completely justified considering they had 2 working days before long holiday to respond.
I too have had problems contacting them by email to cancel an order in the past (sent 3 emails over 4 days without reply), I have found it it's much easier to harass them by phone. Also their stock information system highly confusing and potentially misleading.
Sent from my GT-I9100 using XDA App
zakeen: Yes, I received an email from the UK Branch & an empty email from the Australian Branch.
kreoXDA: Since I pre-ordered on the 19 April, my order status said: AWAITING FURTHER INFO etc. I have ordered many times from overseas and I was expecting them to ask for proof of ID and a copy of a CC statement or utility bill; this is quite normal. I did not receive anything from them asking for this information and emailed them to ask if they needed more information, or to see if the order status was just automated while they were waiting for stock. I am not worried of Identity theft; I know how to cover documents. I think 99% of people would believe that I most definitely have proven that I am in the right here.
Funkym0nkey: Totally agree. This is a HUGE company and someone SHOULD have at least responded.
dimaru: I am in Australia. I would call them if call rates weren't through the roof for international calls and time differences weren't so great. Email is just far better economically. We're all trying to save money these days.
Well I am sorry it was so bad. Shady grey resellers do not provide top notch service. Thanks for sharing your experience.
Oh good! Now that I have an EXPANSYS account, their marketing team is now spamming me with emails telling me that the Galaxy SII is in stock & it's an awesome phone!!
"Christopher, the GALAXY S just got a whole lot better"
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lol
I just had a call from CT(?) from the Honk Kong EXPANSYS Branch, apologising for their mistakes, blaming it on new staff.
That was nice of her, I guess.
Hi,
I tried my best to order 2 Nexus 4 8gb today (I live in France) but Google Wallet only said my payment was refused.
I updated my credit card information and now my order is pending in Wallet, but if I look in "My Orders & Settings" in Google Play, the current status of my order is "pre-ordered" (see screenshot) although other people from my country have already a planned date of shipment.
Is anybody in the same case ? Do you think I will receive my phones within the first wave or will I have to wait ?
r0cketman137 said:
Hi,
I tried my best to order 2 Nexus 4 8gb today (I live in France) but Google Wallet only said my payment was refused.
I updated my credit card information and now my order is pending in Wallet, but if I look in "My Orders & Settings" in Google Play, the current status of my order is "pre-ordered" (see screenshot) although other people from my country have already a planned date of shipment.
Is anybody in the same case ? Do you think I will receive my phones within the first wave or will I have to wait ?
Click to expand...
Click to collapse
My status was "Estimate Shipping: 15th November, 2012" but it changed to "pre-ordered" like yours a while ago. I don't what this means but I emailed google and I am waiting for an answer.
astalavista_thes said:
My status was "Estimate Shipping: 15th November, 2012" but it changed to "pre-ordered" like yours a while ago. I don't what this means but I emailed google and I am waiting for an answer.
Click to expand...
Click to collapse
Ok keep me posted.
Thread moved to Q & A section.
emailed them as it said pre-ordered, this is what they said:
Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of November 15.
Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. Please note that it might take up to 24 hours before the tracking number returns any information.
amal94 said:
emailed them as it said pre-ordered, this is what they said:
Orders are shipped within two business days of placing your order, and will be delivered upon two additional business days of processing.
According to our records, your order should ship by the evening of November 15.
Upon receiving your shipping confirmation email, you'll be given a tracking number that will assist you in determining your package's estimated delivery date. Please note that it might take up to 24 hours before the tracking number returns any information.
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Click to collapse
Well, I received that email too. I believe that this is an automated reply that the system sends by looking up your order number. That's encouraging news but I don't believe in a bot especially at this extremely complex situation.
astalavista_thes said:
Well, I received that email too. I believe that this is an automated reply that the system sends by looking up your order number. That's encouraging news but I don't believe in a bot especially at this extremely complex situation.
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Hope your right! I just NEED the phone lol
fingers crossed they ship today and arrive tomorrow! :good:
Anybody else still have "in progress" as shipping status? I'm anxiously awaiting my email with tracking number. Wanted to see how everybody else was fairing. I preordered mine with the first 3 hours of open preorder so it should ship today.
At&t
There already is a thread about this topic, you can find all your answer there At&t shipping thread http://forum.xda-developers.com/showthread.php?t=2438526&page=28 :laugh:
This^^^^^^ Please search before posting
Have you signed up for a Fi invite?
Have you activated Fi service on your Nexus 6?
Please help everyone waiting by providing a look at the process!
1) What city are you in?
2) Let us know when you signed up for your invite. Please use the date and time on the email that Google sent to thank you for requesting an invite.
3) Let us know when you received your invitation.
4) Let us know when you activated your service and info on the process (when did you receive your SIM, how did you activate it, etc.).
Thanks for the information!!
-------------------------------
My Info...
I live in Northern VA in Lorton.
I signed up for an invite on Wed, Apr 22, 2015 at 1:53 PM EST
Waiting for my invite to arrive.
1) East Stroudsburg, Pennsylvania
2) Invite request email: Wed, April 22nd 2:34 pm. EST.
3) No news yet.
4)
Ft Myers FL.
(SW Florida. T mobile and sprint have good coverage here)
I signed up on April 22. 927pm.
I have a nexus 6 traveling from Motorola directly right now.
Requested 3 days ago down here in Alabama ...Waiting impatiently for the invite ....
Requested an invite 4/22 at 3:49 pm EST near Baltimore MD. Impatiently awaiting an invite!
Do you have to be a T-Mobile or sprint customer to use the service? I ask because I'm on at&t
MrMiami81 said:
Do you have to be a T-Mobile or sprint customer to use the service? I ask because I'm on at&t
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Click to collapse
You'll just want to have decent Tmo and/or Sprint the service service in your area.
1) What city are you in?-Denver, Co
2) Let us know when you signed up for your invite. Please use the date and time on the email that Google sent to thank you for requesting an invite. - Signed up on day 1
3) Let us know when you received your invitation. - None yet
4) Let us know when you activated your service and info on the process (when did you receive your SIM, how did you activate it, etc.).
City: Denver, CO
Signup Confirmation Email Date: 4/22/15 @ 12:46pm MST
Invitation received: Still waiting
Service Activation Date: N/A
.......
Use the above format for much easier reading.
Shouldn't we all wait until we actually get an Invite before contributing to this thread? Nobody has an invite yet, so reporting that you don't have one doesn't really add any information. When they start arriving, then it'll be interesting to see where they come from and when people signed up. Until then, not so much.
Definitely a good point @baudi11. But I already posted so no take backsies!! :highfive:
East Texas and about to order a Nexus 6 64GB just have to desied on Cloud or Midnight
baudi11 said:
Shouldn't we all wait until we actually get an Invite before contributing to this thread? Nobody has an invite yet, so reporting that you don't have one doesn't really add any information. When they start arriving, then it'll be interesting to see where they come from and when people signed up. Until then, not so much.
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Click to collapse
It'll be interesting to know how long after asking for an invite how long it actually takes to receive the invite. When you receive your invite you can then come back and update your post. That way people who come along later will have an idea of how long it takes to receive an invite after asking. Also, they'll know what the activation process is like.
Dusty Rhodes said:
It'll be interesting to know how long after asking for an invite how long it actually takes to receive the invite. When you receive your invite you can then come back and update your post. That way people who come along later will have an idea of how long it takes to receive an invite after asking. Also, they'll know what the activation process is like.
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Click to collapse
All of which can be accomplished by simply waiting until you actually get an invite...
baudi11 said:
All of which can be accomplished by simply waiting until you actually get an invite...[/qoute]
Why are you trying to dictate when others comment? We're all free to do so when ever we'd like.
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I don't know about this service. It's going to be like pre paid. When I was on pre paid it sucked. You will not get the speeds sprint or T mobile customers get. I am on att which is faster than sprint or T mobile. So I am staying where I am at.
1. April 23 at 11PM
2. Tysons Corner, VA
3. Still waiting
Please respect the OP and post only the info that is asked for so we can keep the thread from going off topic. Possibly use OP's other thread for questions about project Fi. Thanks guys!
Evolution_Freak said:
Please respect the OP and post only the info that is asked for so we can keep the thread from going off topic. Possibly use OP's other thread for questions about project Fi. Thanks guys!
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Yes... yes. This works:good:
1) Huntington, NY
2) 4/24/15 @ 2:45PM EST
3) Still waiting
4) N/A