Database Users

My shipment is Missed! your advice please

Gentlemen,
I need your advice.
I purchased HTC Touch HD ,more than one, devices with some accessories from (www. . . . . .co.uk) website last Wed 17-Dec-2008 and it was shipped through a well known courier company. It was expected to be delivered on Dec20.
I followed up with the two parties.
Conclusion: the shipment is confirmed to be missed (lost) and can not be traced.
The sender company representative emailed me today that I should wait until all parties' offices open after Xmas leave and until that they can not assist me.
I live outside UK.
1-What should I do?
2-What compensation I'm entitled to claim?
Your advice please.
Thank you.

aiamb1 said:
Gentlemen,
I need your advice.
I purchased HTC Touch HD ,more than one, devices with some accessories from www.company.co.uk website last Wed 17-Dec-2008 and it was shipped through a well known courier company. It was expected to be delivered on Dec20.
I followed up with the two parties.
Conclusion: the shipment is confirmed to be missed and can not be traced.
The sender company representative emailed me today that I should wait until all parties' offices open after Xmas leave and until that they can not assist me.
I live outside UK.
1-What should I do?
2-What compensation I'm entitled to claim?
Your advice please.
Thank you.
Click to expand...
Click to collapse
that website don't work for me????????
and i live in the u.k
i get lead to this http://www.hearstdigital.co.uk/ .....well this is where i get to after a bit of reading.....all seams strange to me....how did you pay....
please don't say western union
i hope brought it on a credit card
how much was each phone? if way cheaper than normal....the alarm bells should have been ringing....very loud!

The forum editor changed my writing to a hyperlink.
I have updated my first post.
I prefer not to announce the company name until the matter is closed negatively with them.
FYI, I paid through google check out service.

The company is one of the official listed retail stores in HTC webite:
http://www.htc.com/uk/where_to_buy.aspx

google the company and see if they have any problems in the past.....
with out naming them....i can't help you.....sorry and good luck

Hello,
I am looking to purchase the Touch HD asap. I found a UK seller called Electronics system (Dave Peter) but his price is very low at $330 shipped to Los Angeles. Just emailed him now, to see if he can take credit cards through a PayPal type service. Are there any places you would recommend to purchase from?
Thanks!
Ashton

AshMa said:
I am looking to purchase the Touch HD asap. I found a UK seller called Electronics system (Dave Peter) but his price is very low at $330 shipped to Los Angeles. Just emailed him now, to see if he can take credit cards through a PayPal type service. Are there any places you would recommend to purchase from?
Click to expand...
Click to collapse
I've had very good experience with clove.co.uk.
The $330 price is suspiciously low - significantly lower than what I've paid for with 2 year contract

I bet it was those horrid people at DHL or BusinessPost.

Thanks DigiMagic, I now agree. But with all the pain issues, I've been reading about here, I think I may hold off on a purchase.

Any Advice gentelmen?

so to the OP you live in the U.S.? where did u order from? if need be PM me, i just ordered from a website this past weekend and want to make sure i didn't order from the one you did

Not available in your country - workarounds?

I know many people outside of the chosen few countries want to get their hands on this latest android offering from the G-mothership. Down here in New Zealand we have the network through Vodafone to use the phone, but what I'm wondering is the following...
Is there a technical reason why the phone want work in countries outside the current lucky ones?
Does the online Activation require you to be in one of those countries, or limited to those countries? Or is activation optional?
Can anyone think of any other reasons or workarounds?
I'm planning to get the phone through the UK and send it back to NZ. All I really need to know is that I'm not shipping a $800NZ "superphone" paper weight.
Any help appreciated, I know other people will find this info useful in other countries.
Currently using a HTC Touch Diamond 2 that I got shipped from Hong Kong and its been working fine. Hoping the same applies to the Nexus One

Hey I live in New Zealand also. Currently I am waiting for my nexus one to be shipped from California to Auckland, there's more details at geekzone.co.nz under Android

Sweet as, good to hear someone else is trying.

You can use a reship service like shipitto or demail
http://demailbox.com/
demail is probably the best because they're based in delaware which doesnt add tax. Also I think shipping to the US is free when you order a nexus.
So you would pay demailbox a fee for handling your package and providing a 'virtual' US address in delaware, and the shipping from there to your country.
You would pay google just for the phone and free shipping to the virtual US mailbox.
Then you'd pay tax/duty when it enters your own country. Really the only extra here is the demailbox fee, as you'd have to pay the rest even if google shiped to you.

mtyp said:
I know many people outside of the chosen few countries want to get their hands on this latest android offering from the G-mothership. Down here in New Zealand we have the network through Vodafone to use the phone, but what I'm wondering is the following...
Is there a technical reason why the phone want work in countries outside the current lucky ones?
Does the online Activation require you to be in one of those countries, or limited to those countries? Or is activation optional?
Can anyone think of any other reasons or workarounds?
I'm planning to get the phone through the UK and send it back to NZ. All I really need to know is that I'm not shipping a $800NZ "superphone" paper weight.
Any help appreciated, I know other people will find this info useful in other countries.
Currently using a HTC Touch Diamond 2 that I got shipped from Hong Kong and its been working fine. Hoping the same applies to the Nexus One
Click to expand...
Click to collapse
I had no clue it was region locked =/ or am i understanding this wrong. I thought they were just selling it in those countries but not just enabling them in those countries. I'm also waiting on mine

babijoee which country are you in?

There's no region lock, but you need to look at the frequencies that are supported.
Its also unclear if the phone is linked to the google checkout account it was bought from for activation.

I went through the standard prompts on the N1 and didn't see anything about a specific "registration".. I imagine I could have used any of my Gmail accounts to setup the device. The word "registration" never came up.

We were unable to find any Nexus One phones to activate.
If you purchased your phone as an upgrade, you should transfer your SIM card from your old T-Mobile phone to your Nexus One. Only ported phone numbers require activation. Contact T-Mobile Customer Care with further questions.

Ahh that makes sense So activation isnt an issue

kam187 said:
You can use a reship service like shipitto or demail
http://demailbox.com/
demail is probably the best because they're based in delaware which doesnt add tax. Also I think shipping to the US is free when you order a nexus.
So you would pay demailbox a fee for handling your package and providing a 'virtual' US address in delaware, and the shipping from there to your country.
You would pay google just for the phone and free shipping to the virtual US mailbox.
Then you'd pay tax/duty when it enters your own country. Really the only extra here is the demailbox fee, as you'd have to pay the rest even if google shiped to you.
Click to expand...
Click to collapse
Hey i live in Delaware. Think there is a business in this for me..lol. I will be an intermediary ;-)
Edit: Not to mention I work at UPS

Dears,
here is what you need to do..
Get a US proxy ... or you cant order via Google Checkout (IP checking)
They accept none US Credit Cards... well at least they took my Kuwaiti... (your bank my stop this not them !!!)
Ship to your "US" address ... I use BorderLinx (Owned by DHL !)
They (G) shipped mine overnight to "OH" (Seems they ship from nearest warehouse so that they Raise US TAX... !)
Mine "arrived" on Friday.. and is currently on route to Kuwait... I'll get it on Tuesday..
So the whole thing including US TAX, Shipping(Express->US->Q8) and customs (Here) cost $678...
No issues with the Freq - 3G as the N1 supports ROW (Rest of World) it only has issues with the US...
BTW the Shipping weight is 1.57KG (Fedex AWB stated 0.9KG) as stated by DHL..

Working one
http://forum.xda-developers.com/showthread.php?p=42261066#post42261066

sivasagaru said:
http://forum.xda-developers.com/showthread.php?p=42261066#post42261066
Click to expand...
Click to collapse
thanks! has been looking for this for long time.

Shipping to Kuwait

I understand this is not exactly a Nexus S related query, but any help will be appreciated.
I'm not from the US ... live in Kuwait. I've asked a friend to get me the phone as I tried my best to get it ... proxy, bestbuy, paypal ... all of it gave me a lot of NOs.
As per the tracking no. my friend will be getting the phone tomorrow. I've asked him to use it for 2 days to check for the known problems (I've send him a list)
My query/ questions is:
He lives in Saratoga, CA (the phone was shipped from Palatine, IL (almost across). Now, once he has done his testing, I would like him to ship it to an Aramex mailbox I have got in Springfield Gardens, NY (yeah again, all the way back across the US). Can someone tell me which would be the cheapest, safest and yeah quickest way for it to be shipped from CA to New York?
I really don't want to trouble him and tell him to check out which is the cheapest, so if one of you'll know, I'd really appreciate guidance.
Thanks & Cheers

Paparasee said:
I understand this is not exactly a Nexus S related query, but any help will be appreciated.
I'm not from the US ... live in Kuwait. I've asked a friend to get me the phone as I tried my best to get it ... proxy, bestbuy, paypal ... all of it gave me a lot of NOs.
As per the tracking no. my friend will be getting the phone tomorrow. I've asked him to use it for 2 days to check for the known problems (I've send him a list)
My query/ questions is:
He lives in Saratoga, CA (the phone was shipped from Palatine, IL (almost across). Now, once he has done his testing, I would like him to ship it to an Aramex mailbox I have got in Springfield Gardens, NY (yeah again, all the way back across the US). Can someone tell me which would be the cheapest, safest and yeah quickest way for it to be shipped from CA to New York?
I really don't want to trouble him and tell him to check out which is the cheapest, so if one of you'll know, I'd really appreciate guidance.
Thanks & Cheers
Click to expand...
Click to collapse
US Postal Service (aka the mail) is the cheapest shipping out there, especially across country.
Fed Ex and United Parcel Service can be a little quicker, but they charge a big premium for it.
If your friend does use Postal Service, tell him to buy the extra insurance coverage...it will be a small amount, and a waste of money in the end, but better to be safe than sorry if it's lost or damaged...
edit: PS, you can go online for any of the big three and check rates yourself, by the way...

Thanks distortedloop
Like you've advised, I'll ask him to go the postal service route with insurance.
Went to the usps.gov site, but could not figure out how things work so gave up on it. Will tell my friend to do it.
Thanks again.

Paparasee said:
Thanks distortedloop
Like you've advised, I'll ask him to go the postal service route with insurance.
Went to the usps.gov site, but could not figure out how things work so gave up on it. Will tell my friend to do it.
Thanks again.
Click to expand...
Click to collapse
Hmmm...try this link: http://postcalc.usps.gov/
Should take you straight to the Domestic Rate calculator. Enter to and from zip codes, package size/weight, and class of mail.

FedEx Charged me 170 US From states to Kuwait.
I asked in Ebay some told me 125 some 150.
I payed 170 cause combined price was cheaper than the others.
Peace.

Customs Requirements for importing SGS2 from UK to UAE

guys, i know its not everyones' rquirement, but i have a doubt which needs to be clarified before i get into trouble....
the thing is, i am importing SGS2 from UK to UAE, & my friend is coming back to India on 15th... i ordered it through him, he said handtec replied to him through mail saying that the SGS2 reaches his address in UAE in 2-5 days.... i hope it does...
my doubt is, as i have read somewhere in this forum that dubai customs rules have changed a bit & they do require some things to be fulfilled before SGS2 parcel reaches UAE on time safely without undue delay at the port of entry in UAE.....
so what i am asking you guys/girls is that if anyone of you have imported SGS2 from UK to UAE(Abudhabi), what are all the things we need to do from our side apart from ordering it & paying the money through credit card ????
i mean, like this......
1. shipment Product's "Country of Origin".
2. Sender should Mention on invoice, its for "Personal use"
3. HS Code (Harmonized System Code) of the products.
Click to expand...
Click to collapse
anyone know any rules or regulations to be followed for the safe & early delivery of SGS2 from UK to UAE ???? will they put tax/ask for money at the port of entry in Dubai for this parcel ???? how much time they need to clear this product & allow the courier service to dispatch the parcel to the mailing address ???
i am very much tensed up, because its already costing Rs.33,500/- + conversion rate of dollar to dirahms & if the customs catch hold of this parcel & ask for money i will be definitely screwed.....
pls guide me & give me proper information about how exactly things work at dubai customs office regarding foreign goods entering their country.... especially from UK...
waiting for your positive inputs fellows..... keep them coming pls..... pray for me & help me get my parcel delivered soon & safely ..... once i get this beauty into my hands, i will definitely post the pics & would dedicate my device for the development purpose od SGS2.. thats a promise guys..... i wanna test it to the max & i hope lot of devs would love to hear that......

All info is in this thread and that "Someone/ somewhere" is me/here
http://forum.xda-developers.com/showthread.php?t=1057842
manuvaidya said:
guys, i know its not everyones' rquirement, but i have a doubt which needs to be clarified before i get into trouble....
the thing is, i am importing SGS2 from UK to UAE, & my friend is coming back to India on 15th... i ordered it through him, he said handtec replied to him through mail saying that the SGS2 reaches his address in UAE in 2-5 days.... i hope it does...
my doubt is, as i have read somewhere in this forum that dubai customs rules have changed a bit & they do require some things to be fulfilled before SGS2 parcel reaches UAE on time safely without undue delay at the port of entry in UAE.....
so what i am asking you guys/girls is that if anyone of you have imported SGS2 from UK to UAE(Abudhabi), what are all the things we need to do from our side apart from ordering it & paying the money through credit card ????
i mean, like this......
anyone know any rules or regulations to be followed for the safe & early delivery of SGS2 from UK to UAE ???? will they put tax/ask for money at the port of entry in Dubai for this parcel ???? how much time they need to clear this product & allow the courier service to dispatch the parcel to the mailing address ???
i am very much tensed up, because its already costing Rs.33,500/- + conversion rate of dollar to dirahms & if the customs catch hold of this parcel & ask for money i will be definitely screwed.....
pls guide me & give me proper information about how exactly things work at dubai customs office regarding foreign goods entering their country.... especially from UK...
waiting for your positive inputs fellows..... keep them coming pls..... pray for me & help me get my parcel delivered soon & safely ..... once i get this beauty into my hands, i will definitely post the pics & would dedicate my device for the development purpose od SGS2.. thats a promise guys..... i wanna test it to the max & i hope lot of devs would love to hear that......
Click to expand...
Click to collapse

Buddy did you get your device ? R u happy with it ? Pls post some pics for us......

Ive ordered several devices including 2 in the past six months from the UK to Dubai and all have made it here with no special instructions to sellers or couriers. YMMV.
My SGS2 from Clove is on the way via DHL and I can update once it arrives.

That's promising...... How much did they charge you for currency conversion ? And which credit card did you use to make purchase ??? How accurate they are in terms of delivery dates which they claim it to be delivered ??? How much did you pay for ur sgs2 from clove ?

manuvaidya said:
That's promising...... How much did they charge you for currency conversion ? And which credit card did you use to make purchase ??? How accurate they are in terms of delivery dates which they claim it to be delivered ??? How much did you pay for ur sgs2 from clove ?
Click to expand...
Click to collapse
Sorry.. been too busy playing with my SGSII to check back
1) Currency Conversion is by your Credit Card issuer and not by the seller. Clove charges in £, gets converted to AED by the bank here.
2) Used a Visa card.
3) Very accurate.
4) £470 (440 for device, 30 for delivery via DHL) - no VAT was charged. However the UAE does charge tax on import which came to approximately AED 230 (£38) if I remember correctly - unfortunately can't find my receipt right now.
Others have pointed out that other vendors may have it slightly cheaper and may even deliver slightly faster but my past experiences with Clove have been very good particularly with their responsiveness by e-mail / phone. Thats important to me particularly if I later have to deal with any warranty issues.
Also note as I mentioned above I gave no special instructions to Clove or DHL and did not run into any problems.
Goodluck.

Ordering from Play Store outside US

So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.

sidthegreatest said:
So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.
Click to expand...
Click to collapse
Can your "friend" not buy it for you using his credit card and you pay him out later? He can pick it up at any retail store stocking N7.
Most CC cards need the billing address to be specified on the file, I suspect transaction with your own CC will be denied.
Besides, have you been reading the forums yet? All the 12-13 manufacturing defects this tablet has?
What will you do if you get a lemon?

hashibahoohaa said:
Can your "friend" not buy it for you using his credit card and you pay him out later?
Most CC cards need the billing address to be specified on the file, I suspect transaction with your own CC will be denied.
Besides, have you been reading the forums yet? All the 12-13 manufacturing defects this tablet has?
What will you do if you get a lemon?
Click to expand...
Click to collapse
Nah, I couldn't ask him to pay for it.
If I give a US billing address [fake], will the transaction be declined ?
As for the defects, I am worried, but as ASUS seems to releasing the Nexus 7 in India in a few months, I will get warranty soon enough. But, I definitely hope I get a defect-free tablet.:fingers-crossed:

Anyone have any ideas on how to do it ?

Bump ?

You can open US play store using Market Enabler...
Sent from my E15i

bumenoo said:
You can open US play store using Market Enabler...
Sent from my E15i
Click to expand...
Click to collapse
But that is just for the Play Store on a android device. I cannot order a Nexus from within an Android phone, can I ?

sidthegreatest said:
But that is just for the Play Store on a android device. I cannot order a Nexus from within an Android phone, can I ?
Click to expand...
Click to collapse
Hi there,
I'm a reseller in other country. My customers want to buy google nexus so much that I have to find a way to order it from play store.
I will ship the items to a cargo service in US and then export them to my country.
In the purchase step, I added my international VISA card with billing address is the cargo service address and the shipping address is the same. I did it well and ordered about 200 items last month. However prior last three days, google immediately canceled my all orders if I place new order. I don't know whether google implement their policy about using the US-credit card payment policy more strictly.

sidthegreatest said:
So, here's the thing. I have a friend living in the US who is coming over to India in about 10 days.
I want to order a Nexus 7 that is delivered to his house & he will bring it with him when he comes here.
I figured out how to access the US Play Store [using a proxy that spoofs an US IP].
Now, can I use my Indian credit card and enter a US billing address ?
Are there any other steps I need to take so that the order goes through ?
If anyone has placed an order or has any experience doing such stuff, I would really appreciate you input.
Click to expand...
Click to collapse
You can use your CC, with the REAL billing address. Although from what I've learned, it is possible that your account might be suspended.
But DON'T PANIC.... If it does, write to customer service and provide your ID and CC scans to prove you are not fraud...
There are cases here in China that passed through.
Good luck.

coolkid1712 said:
Hi there,
I'm a reseller in other country. My customers want to buy google nexus so much that I have to find a way to order it from play store.
I will ship the items to a cargo service in US and then export them to my country.
In the purchase step, I added my international VISA card with billing address is the cargo service address and the shipping address is the same. I did it well and ordered about 200 items last month. However prior last three days, google immediately canceled my all orders if I place new order. I don't know whether google implement their policy about using the US-credit card payment policy more strictly.
Click to expand...
Click to collapse
I encountered the same problem recently. Called Google Play support and apparently there is some CC processing issue since Sunday and was still working on it which is consistent with your experience. So just have to wait I suppose. Unless of course the CS is misleading us although he has no reason to do so.
Anyone successfully ordered devices from Google in the last 3 days ?

fylim said:
I encountered the same problem recently. Called Google Play support and apparently there is some CC processing issue since Sunday and was still working on it which is consistent with your experience. So just have to wait I suppose. Unless of course the CS is misleading us although he has no reason to do so.
Anyone successfully ordered devices from Google in the last 3 days ?
Click to expand...
Click to collapse
OMG, you 're so nice. I think I'm the only one meet this problem ( . I'm very frustrated 5 days because I cannot place any order on google play store. Do you have skype or email that we can contact and share information about ordering bulk google nexus 7?
I created many gmail account to tried place order with 3 different international debit cards but there's no positive result. I received some emails with the same content:
Hi there,
Thanks for your patience in this matter, my name is Paul E. and I will
help you sort this out today. I really do know how frustrating these
things can be.
According to our records, this purchase was cancelled by our system for
security reasons, but this appears to have been an isolated case that has
since been resolved. I've taken a look at your account and confirmed that
you have not been charged.
Though your order has been cancelled, you may notice activity on your
credit/debit card for this order. Please be assured that the amount on
your card statement is an authorization, not an actual charge, and the
authorization will automatically be removed from your account within 1-14
business days, depending on your bank.
Though we're not able to re-instate cancelled orders, you're welcome to
try your purchase again. If your orders continue to be automatically
cancelled, please do write back and let me know so that we can alert the
proper team and ensure that your orders go through properly.
I hope that answers your question, but feel free to ask any other Google
Play questions you have. I'd also like to let you know to expect a short
anonymous survey about your support experience in the next few days; we
keep trying to find ways to improve our customer support, and your
feedback will definitely help.
Best,
Paul E.
The Google Play Support Team
Click to expand...
Click to collapse
---------- Post added at 11:55 AM ---------- Previous post was at 11:50 AM ----------
alexjx said:
You can use your CC, with the REAL billing address. Although from what I've learned, it is possible that your account might be suspended.
But DON'T PANIC.... If it does, write to customer service and provide your ID and CC scans to prove you are not fraud...
There are cases here in China that passed through.
Good luck.
Click to expand...
Click to collapse
How can you use non-US billing address? I tried but I cannot place order with non-us billing address.

More problems ordering apps
Hi,
Ok, so hopefully someone has a suggestion.
I've been able to order apps just fine using Proxmate extension on Chrome.
The other day it stopped working.
I had my programmer create a proxy to try and get through, and still no luck ordering.
One possible problem is I tried probably 20+ times to order as we were trying to debug the process.
Now, I have an employee of mine in the US loglin to my account, and try to place an order for an app and it gives her the same error - that the order could not be placed for a technical reason.
Anyone have any ideas how I can get around this? I can log in just fine, but can not purchase. If they suspended my account, I would imagine that I would not be able to even login - but that's just a guess.
Any ideas would be most appreciated.
Thanks.