Database Users

[Q] What do I need for tomorrow?

I reserved an epic but I don't have anything that actually says that. When I go to the store tomorrow will they just have a record of my reservation or do I need to call and get them to email me some kind of reservation paper that I can print?

you should have received an e-mail with confirmation.
This is the link provided with the confirmation to change/check on, etc your reservation:
https://securegateway.timetrade.com/sprint/modify.aspx?sid=sprintfcs-609

bullet2300 said:
you should have received an e-mail with confirmation.
This is the link provided with the confirmation to change/check on, etc your reservation:
https://securegateway.timetrade.com/sprint/modify.aspx?sid=sprintfcs-609
Click to expand...
Click to collapse
It says: "There are no appointments at this location associated with this phone number." I didn't enter a location, just my phone number, so I don't know what place it is checking.
If this thing is correct I'm going to be really pissed off. I called sprint like 10 times leading up to the preorder and they told me I was good to go. If I don't get an epic tomorrow this will be the last time sprint screws me over.

hmm maybe thats for my store... sorry for the confusion.
Check your junk email or something, if you reserved they would have sent you a confirmation email. subject: Your Samsung Epic 4G reservation is confirmed and it's from:
"Sprint" <[email protected]>

You should have gotten an email when you first did the reservation. Everyone else did. Have you considered the possibility of user error?
If you reserved one successfully you would have gotten 2 emails by now. One when you made the reservation, and the 2nd yesterday.
Edit: In any case, you should consider calling a Sprint store today and asking if they can reserve one for you. I honestly doubt they will sell out on day one. If they do I am sure you could get it at Radio Shack or Best Buy on day one. This isn't the iPhone, there will not be lines around the block.

Do you think we should call the Sprint Store to make sure we are all good for tomorrow? I assume since we recieved the emails we are all bueno?

bullet2300 said:
Do you think we should call the Sprint Store to make sure we are all good for tomorrow? I assume since we recieved the emails we are all bueno?
Click to expand...
Click to collapse
If you have the email and confirmation number, I wouldn't sweat it.

It appears to be an ID-10-T error

[Q] How Do I order on online?

Damn, was counting the minutes to the sale and ...
I'm not from the US, but was planning to get one online and shipped to my aramex box in the US. This is my first purchase online and so in all earnest I created registered with bestbuy.
I know how to get the "Shipping address" filed in. The trouble is when I come to the credit card details.
At the point of country, there is a drop down, but the only item in the drop down list is USA!!!
Their FAQ's list:
Can I order the Nexus S from a non-U.S. location and have it shipped to an address in the United States?
Yes, but keep in mind that all Best Buy purchases are intended for use in the U.S. only.
Click to expand...
Click to collapse
Forget the intention, but how do I order from a non-U.S location if the site does not permit me to enter the card details? :-s
Would appreciate any help

It doesn't go on sale for another 30min, so not sure yet

First: As far as i know they only accept US-Cards and Paypal.
But cant tell that for sure.
Second: I suppose, they will cancel your order. Correct me, if i am wrong, but amarex is a freight forwarder, isnt it?

I have the same problem. I will ship it to my friend's place who will bring me the phone on 23rd. I watched BB site, and it tells you to enter some address in Houston if you have international shipping address. Will see in 30 minutes what happens

kabumm ,
Not sure if they are freight forwarders, but, I live in Kuwait and here, Aramex offers a service that allows us to have a US post box.
When my friends buy from the US, they give the Post Box address and the guys from whom they order post it to this post box.
Aramex for their part regularly checks the postbox and anything found in their is delivered to the owner of the box in Kuwait.
About 15 minutes more ... will wait and see!

Paparasee said:
kabumm ,
Not sure if they are freight forwarders, but, I live in Kuwait and here, Aramex offers a service that allows us to have a US post box.
When my friends buy from the US, they give the Post Box address and the guys from whom they order post it to this post box.
Aramex for their part regularly checks the postbox and anything found in their is delivered to the owner of the box in Kuwait.
About 15 minutes more ... will wait and see!
Click to expand...
Click to collapse
http://forums.bestbuy.com/t5/BestBuy-Com/2-Orders-Both-Canceled/m-p/57052

Paparasee said:
kabumm ,
Not sure if they are freight forwarders, but, I live in Kuwait and here, Aramex offers a service that allows us to have a US post box.
When my friends buy from the US, they give the Post Box address and the guys from whom they order post it to this post box.
Aramex for their part regularly checks the postbox and anything found in their is delivered to the owner of the box in Kuwait.
About 15 minutes more ... will wait and see!
Click to expand...
Click to collapse
I am considering using the same method to order my nexus s.
please let us know once you succeed.

Best way - CALL THEM.
+1-281-742-5268
I'm from Singapore and I ordered it thru the phone.
They WILL need a US registered phone number though and a US mailing address.
I shipped it to a colleague's place there.
One option is to apply for those call forwarding services which gives you a US number, either toll free or non.

Shop and Ship Account
Hello, i work for Aramex Shop and Ship. You can use Shop and Ship for your US and UK purchases. Once you register with us, we will give you a US and UK based account for all your purchases. for more details please visit our site aramex.com/shopandship/ If you have any questions you can email me at [email protected] com. Thx

EXPANSYS - HORRIBLE Customer Service

Here has been my experience from Expansys. Please read from the bottom up.
Just a complete lack of customer service. Do you agree?
__________________________________________________________
Ok, well this seems to be a complete lost cause. I have no idea why you don’t want to serve a legitimate customer who is trying to give you money, but because of your absolute lack of service & complete disregard for a customer, I will not only be cancelling my order with you, but will go out of my way to inform as many other people by posting these emails on as many websites, blogs, technology forums & social networks as I possibly can to inform other potential clientele of your grossly poor services.
Thanks for completely wasting my time,
Christopher Maier
From: Christopher Maier
Sent: Wednesday, 4 May 2011 11:19 AM
To: '[email protected]'; '[email protected]'; '[email protected]'
Subject: RE: eXpansys order reference 14KN-0121-B85C
OK, this is just insane. I specifically asked you if & what form of proof of ID you need to continue processing my order. From that, your UK Branch totally ignores me and from the AUSTRALIAN branch, I receive a completely blank email?
I checked my order status through my Expansys online account 15 minutes ago which states that you are currently awaiting stock to complete my order; but on the MAIN PAGE OF YOUR SITE, it states that the SAMSUNG GALAXY S II is IN STOCK with +100QTY available.
This is absolutely appalling customer service, and I think you’d also agree.
I’m going to go out on a whim now and send you attachments of what was ‘sort of’ asked of me in a previous email: “Have you sent the information that we require, such as proof of address and proof of ID? I can’t see any on your order?”. If I receive no reply to this email; I am cancelling my order and will place an order through HANDTEC.CO.UK.
Chris Maier
ATTACHMENTS:
(Driver’s Licence)
(Current address on rear of licence)
(CC Details)
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, 3 May 2011 11:25 PM
To: Christopher Maier
Subject: eXpansys order reference 14KN-0121-B85C
From: Christopher Maier
Sent: Tuesday, 3 May 2011 10:11 AM
To: 'UK- Info'
Subject: RE: Order reference 14KN0121B85C
I have had absolutely no request for such information (through email) as of yet. If you could please send me a proper request for all needed information, I will update/send ASAP.
Thank you,
Chris Maier
From: UK- Info [mailto:[email protected]]
Sent: Monday, 2 May 2011 11:06 PM
To: 'Christopher Maier'
Subject: RE: Order reference 14KN0121B85C
Dear Sir,
Have you sent the information that we require, such as proof of address and proof of ID? I can’t see any on your order?
Please contact us if you need more information.
Kind regards,
Expansys
From: Christopher Maier
Posted At: lundi 2 mai 2011 12:56
Posted To: eXpansys UK Info
Conversation: Order reference 14KN0121B85C
Subject: Order reference 14KN0121B85C
This is the 3RD time I have send this email requesting information; PLEASE RESPOND.
DO I NEED TO SEND YOU MORE INFORMATION SO I CAN GET MY ORDER SHIPPED?!
- Chris Maier
From: Christopher Maier
Sent: Wednesday, 27 April 2011 9:32 AM
To: '[email protected]'
Subject: Order reference 14KN0121B85C
This is the 2nd time I have send this email requesting information; PLEASE RESPOND.
From: Christopher Maier
Sent: Saturday, 23 April 2011 8:19 PM
To: '[email protected]'
Subject: Order reference 14KN0121B85C
Hello EXPANSYS staff,
For my order: 14KN0121B85C, the status says: AWAITING FURTHER INFO – Followed by
“You are required to send further information before this order can be processed. The request for further information has been sent to you by email. If you have not received an email please contact us.This order is on hold until the information is received. We apologise for any inconvenience this causes.”
I have yet to receive any other email other then my Pre-Order Confirmation. I don’t wish to hold up my order.
Kind regards,
Chris Maier

That's terrible. If you had to order from them, you could have tried canceling and redoing your order since they are now in stock and no longer a preorder. But, since you don't have to, glad you canceled and are taking your money elsewhere.
Anyways, they need to do a better job with their customer service, the dates between your first few emails were more than long enough to be replied to.
That being said, I don't know if Handtec is the best choice since they don't even show up as in stock yet and some users are getting tracking numbers while others are not. But I don't know if anyone else is having better service.
Anyways, thanks, I'll probably stay clear of Expansys if I ever have to do something like this.

damn that sucks for you, i went through clove from the start they responded the next working day everytime. soemtimes even same day. hadntec was similar too but clove was better at keeping me upto date which is why i went with them instead. these guys seem to really suck

Did they get any email from you? Seems like maybe your email bounced every time.....

OP: not to be nit picking, but your first email to them simply stated a fact ("I have yet to receive any other email other then my Pre-Order Confirmation. I don’t wish to hold up my order."), your second email reminded them that you had stated a fact ("This is the 2nd time I have send this email requesting information;"), and only your third email actually had an explicit question to them ("DO I NEED TO SEND YOU MORE INFORMATION SO I CAN GET MY ORDER SHIPPED?!"), and they promptly answered this one
Then a few emails later you volunteer info to them (drivers license, credit card, address) - identity theft is not wide spread in your area? In the USA a crook can take out a small house loan in your name with this info
Then you receive no response to that from them, and abruptly email them asking to cancel the order? How much time had passed since you sent them the attachments with the info?
You sure there was nothing in the spam folder of your mail client? You have a little kid who might have hit some buttons and deleted a couple emails?
My point is you did not show enough compelling evidence to 100% prove they are bad and remove any doubt. I am not saying they are good. I actually think they are bad, just asking for cleanness.

^ but he wasted 5-6 days.
If they had responded the first time he wrote, he could have submitted the documents on 27th itself and he would have his set flying to him by now. I guess thats his main issue and its completely justified considering they had 2 working days before long holiday to respond.

I too have had problems contacting them by email to cancel an order in the past (sent 3 emails over 4 days without reply), I have found it it's much easier to harass them by phone. Also their stock information system highly confusing and potentially misleading.
Sent from my GT-I9100 using XDA App

zakeen: Yes, I received an email from the UK Branch & an empty email from the Australian Branch.
kreoXDA: Since I pre-ordered on the 19 April, my order status said: AWAITING FURTHER INFO etc. I have ordered many times from overseas and I was expecting them to ask for proof of ID and a copy of a CC statement or utility bill; this is quite normal. I did not receive anything from them asking for this information and emailed them to ask if they needed more information, or to see if the order status was just automated while they were waiting for stock. I am not worried of Identity theft; I know how to cover documents. I think 99% of people would believe that I most definitely have proven that I am in the right here.
Funkym0nkey: Totally agree. This is a HUGE company and someone SHOULD have at least responded.
dimaru: I am in Australia. I would call them if call rates weren't through the roof for international calls and time differences weren't so great. Email is just far better economically. We're all trying to save money these days.

Well I am sorry it was so bad. Shady grey resellers do not provide top notch service. Thanks for sharing your experience.

Oh good! Now that I have an EXPANSYS account, their marketing team is now spamming me with emails telling me that the Galaxy SII is in stock & it's an awesome phone!!
"Christopher, the GALAXY S just got a whole lot better"
Click to expand...
Click to collapse
lol

I just had a call from CT(?) from the Honk Kong EXPANSYS Branch, apologising for their mistakes, blaming it on new staff.
That was nice of her, I guess.

Free Wifi Calling (REAL!)

http://www.google.com/search?source...wn&bav=on.2,or.r_gc.r_pw.&fp=fb5bbcd66868c58a
I have found out through several posts and news articles that wifi calling as of yesterday is now free. It does not count towards your minutes anymore. To enable it, you have to call or chat. From my personal experience, the reps are NOT trained on this yet. They will tell you that your full of it. Force them to look into it, and they will find whatever it is in there little knowledge base that tells them that it is the truth. After fighting with Jake on Tmobile chat for the past 20 minutes, he finally found it and has enabled it on my account. I have read similar experiences.
This post is to let you know that it is REAL. You HAVE to contact tmobile to have it activated. Post your experiences so that maybe it will help the next person who has to call and deal with a rep that knows nothing of this subject.
EDIT: SOME TIPS
Apparently speaking to someone in billing is the way you have to go.
Alledgedly it is reported you must have the Even More or Even More Plus plans.
Doing an online chat has had a higher success rate of the rep actually doing there job and looking it up vs. a phone call.
Michele: I have also heard through the grapevine that wifi calling is now free and does not count against your minutes, but i have to specifically ask for it. I would like to do that please.
~Jake H: Unfortunately that is incorrect.
Michele: Alright i can send you multiple links from all over the web of people who have called/chatted and got the feature turned on.
Michele: Not to mention the tmobile press release stating so.
~Jake H: Though wi-fi calling is an option on some phones it does still go towards your minutes.
Michele: But go ahead
~Jake H: Please allow me 5 minutes to review our news archive to see if it was updated with out my knowledge.
Michele: This change just happened yesterday. I have read that many reps are not even aware of the change and have not been trained on it yet.
Michele: thank you sir
Michele: Please understand that none of my animosity is directed towards you personally jake.
~Jake H: I understand Michele.
~Jake H: I've found some information about what you are stating. I reading it right now.
Michele: Take your time sir
~Jake H: I have found that feature.
Michele: Alright
~Jake H: Would you like me to add it to both phones?
Michele: Yes please
Click to expand...
Click to collapse

it doesn't matter.
Most ppl are going into the Unltd calling PP anyway.
Here in Puerto Rico, I can have all unltd with roaming all over USA, for $74.99, That's $5 cheaper than T-Mob USA. (That's single line, for 2 lines it would be $69.99 for unltd talk [+ $34.99 for unltd data and unltd sms/mms] so basically, for $70 all together[for one of the 2 lines] I can get everything unltd).
I have 600 anytime minutes, and everything else is unltd.
Incoming, mobile2mobile, weekends, nights. So I pay $64.99 for those 600 mins, unltd data and unltd sms/mms.
So, yes...it is good that Tmo is offering this new srvc, it really doesn't affect me.

I wasent able to get it. The rep refused to even look it up for me. Can you please give me a link on tmobile that says they will do it?

linkmaster_6 said:
I wasent able to get it. The rep refused to even look it up for me. Can you please give me a link on tmobile that says they will do it?
Click to expand...
Click to collapse
Dont have the exact link. But check this out...
http://www.google.com/search?source...wn&bav=on.2,or.r_gc.r_pw.&fp=fb5bbcd66868c58a
It's obviously real.

Oh i know its real. But they straight up refused to go look it up for me. They asked. "What are you sources?". And i listed Engadget, gizmodo, boy genius report. and all they said was. "Well those arnt official sources and probably arnt true".
Im going to call back and try again though with someone else

linkmaster_6 said:
Oh i know its real. But they straight up refused to go look it up for me. They asked. "What are you sources?". And i listed Engadget, gizmodo, boy genius report. and all they said was. "Well those arnt official sources and probably arnt true".
Im going to call back and try again though with someone else
Click to expand...
Click to collapse
Hell ya linkmaster. The actual tmobile press release I BELIEVE was leaked, and not supposed to be publically available. So i dont think you could actually use that as a source. I do find it kind of crummy that they are making people jump through hoops to get this instead of just making it automatic for everyone... that's not usually t mobiles style. Maybe in time it will be and they are just rolling it out for people who specifically ask for it.

This is what I copied into the chat window when they told me I was full of it...
Currently, placing calls over Wi-Fi deducts from a customer’s in-plan minutes. Effective5/13, a new feature will launch that will allow customers with capable phones the ability to place calls over Wi-Fi without deducting from in-plan minutes! This is not only a great value, being FREE, but can help customers who experience coverage issues in areas that Wi-Fi is available.
This new feature is available to all Even More and Even More Plus Postpaid rate plans for customers with Wi-Fi Calling capable handsets.
Click to expand...
Click to collapse
And then said "So are you not aware of this?"
They asked me, "Where are you getting this information?"
Me, http://www.tmonews.com/2011/05/t-mobile-unlimited-wi-fi-calling-feature-going-live-tomorrow/
"They have an internal document that states this"
The next response I was givin was "please give me 2 minutes to look up this information"
Afterwards, I'm assuming she spoke with her supervisor cause I had absolutely no problems getting the feature added to my account after that...
Hope this helps you all putting those lazy CSR's in their place!

called and the rep said that it was already a feature and that she did not have to activate it for me ... i then replied are you sure??
she proceeded to tell me that she was well informed regarding free wifi calling.. i told her to note that on my account because i will be using this to place calls and any minutes counted towards my plan will be credited back to me....
take it for what it's worth...
FYI: family plan even more
update: seemed fishy... chatted online and the rep told me there was no such thing... blah... i'll try again later

bone$ said:
called and the rep said that it was already a feature and that she did not have to activate it for me ... i then replied are you sure??
she proceeded to tell me that she was well informed regarding free wifi calling.. i told her to note that on my account because i will be using this to place calls and any minutes counted towards my plan will be credited back to me....
take it for what it's worth...
FYI: family plan/ 1000 mins
update: seemed fishy... chatted online and the rep told me there was no such thing... blah... i'll try again later
Click to expand...
Click to collapse
Apparently you gotta get someone who is willing to do the legwork and look it up. It's obviously not in there main system and they have not been trained about it whatsoever. I kissed ass to my rep for a good 10 minutes about other issues before you see the chat conversation i posted above. Maybe that helped.

Chat Transcript
Please wait while we find an agent to assist you...
You are currently at position number 2 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 2 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to _Nikolai B.
Astriaos: I'm seeing lots of talk online about the rollout of unlimited wifi calling and was wondering if it is going to be automatically activated for all customers.
_Nikolai B: Hi A , welcome to T-Mobile live Chat. I’m _Nikolai and I will be happy to assist you. Please give me a moment to review your question.
Astriaos: take your time
_Nikolai B: Thank you.
_Nikolai B: Currently at this time, we as T-Mobile do not have that information. There has been a lot of talk about the wifi but as of now unfortunately nothing is set and stoned yet.
Astriaos: yeah i kinda figured. Most all the rumors I've seen can be backtracked to this article http://www.tmonews.com/2011/05/t-mobile-unlimited-wi-fi-calling-feature-going-live-tomorrow/
Astriaos: but you guys can't substantiate leaked internal documents, I understand.
_Nikolai B: Correct that is one one of the documents. Basically on our end, we receive notification when that will take place and if it will and things like that.
Astraos: so essentially you just haven't gotten the memo from the head office as to if/when this will be rolling out for really real.
_Nikolai B: Correct.
Astriaos: I gotchya. I was just curious cause i have the only phone at my place and this would really help keep me from shattering through my minute limit with three people using the phone.
_Nikolai B: I completely understand.
Astriaos: Cool well thanks for the information man. I appreciate your candor.
Click to expand...
Click to collapse
This is the second rep I've spoken to about this but since I am bored and have nothing to do I am going to keep hammering away at this & see if anyone says any different.
Edit: SUCCESS~! You need to get an online rep in "Billing and Plans"
~Barb N: Welcome to T-Mobile Chat service A. My name is Barb N and for your reference my rep ID is 1320337. How are you doing today?
Astriaos: I'm great thanks!
Astriaos: Yourself?
~Barb N: I am very well thank you.
Astriaos: Delightful.
Astriaos: I've been hearing a lot of talk lately about unlimited wifi calling & was wondering if I can get it activated on my account.
~Barb N: I will be happy to discuss our free WiFi calling feature with you. May I ask what type of phone you are using?
Astriaos: HTC g2. Wifi calling works already and is turned on. However I am specifically talking about this: "Currently, placing calls over Wi-Fi deducts from a customer’s in-plan minutes. Effective5/13, a new feature will launch that will allow customers with capable phones the ability to place calls over Wi-Fi without deducting from in-plan minutes! This is not only a great value, being FREE, but can help customers who experience coverage issues in areas that Wi-Fi is available."
Astriaos: here is the source http://www.tmonews.com/2011/05/t-mobile-unlimited-wi-fi-calling-feature-going-live-tomorrow/
Astriaos: can you help me in this matter? I've spoken to a couple of reps already who are generally stating that they have gotten no internal documentation on this feature.
~Barb N: Yes the free WiFi calling feature was released today and allows you to make calls over WiFi without using your plan minutes. I will be happy to add the feature to your account for you.
Astriaos: Thanks! I really appreciate it.
Astriaos: Will I get a text confirming this change to my account?
~Barb N: I have added the feature to your line and you will receive a text message conformation within 2 hours.
Astriaos: Excellent you're super duper. Thank you so much, I'll be forwarding this good news along to XDA along with your refID. You've been super helpful. have a great one!
~Barb N: Thank you for chatting in today. I hope you have a great weekend.
Click to expand...
Click to collapse
Alright well there you have it. Just make sure you're talking to a plan and billing rep rather than one an unrelated department.

The feature is NOT automatically enabled!!
You can use WiFi Calling whenever you want but they HAVE to add the feature for you to use it for free.
Just because they noted it into your account does not mean you will have those minutes credited back to you.
I would advise you to call back or start up another chat with them and get them to enable the feature because you WILL be charged minutes and you WILL have to pay for them.
Refer to my previous post to obtain the information you need to get them to feel stupid for being lazy...
So far, there has been at least 2 of us (including myself) who have had a rep enable the feature for us. It can be done because it has been done (obviously)...

I have added some of the tips you guys have mentioned into the OP. Hopefully it will save someone some time

philosophics said:
The feature is NOT automatically enabled!!
You can use WiFi Calling whenever you want but they HAVE to add the feature for you to use it for free.
Just because they noted it into your account does not mean you will have those minutes credited back to you.
I would advise you to call back or start up another chat with them and get them to enable the feature because you WILL be charged minutes and you WILL have to pay for them.
Refer to my previous post to obtain the information you need to get them to feel stupid for being lazy...
So far, there has been at least 2 of us (including myself) who have had a rep enable the feature for us. It can be done because it has been done (obviously)...
Click to expand...
Click to collapse
called back and asked for plan and billing rep... the minute i talked about wifi calling she knew right away what i was going to ask... went over with me the whole calls only under wifi is free... after that she enabled it under my account...
this just rocks! first the 3g booster a few months back and now unlimited wifi calling.... yeah!!
thanks to the OP and to all that helped!

Your welcome bone$. I'm glad that at least us here at xda in the "know" can take advantage of what we are already paying for

Yes you have to push them to find it. They don't know about it.
Sent from my T-Mobile G2 using Tapatalk

So I think chating on the internet is way more effective then calling. I called two times and nothing happend. But I finally got it.
Here is the transcript
Please wait while we find an agent to assist you...
You have been connected to ~Matthew S.
Linkmaster_6: Unlimited Free Wifi Calling
~Matthew S: Hello Linkmaster_6. Welcome to T-Mobile Chat service . My name is Matt S. and for your reference my rep ID is 13-20614. First, please allow me one moment to review the information you have provided.
~Matthew S: Thank you for your patience. I can certainly look into this for you. How may I assist you with Free Wi-Fi Calling today?
Linkmaster_6: Yes I have been reading alot about this unlimited wifi calling online and i was wondring if i could get it activated on my account
~Matthew S: I understand. I will look into this for you right away.
Linkmaster_6: Alright thank you
~Matthew S: You're welcome. Thanks for waiting. I can certainly add the Free Wi-Fi Calling feature to your account. First, what is the make and model of your phone?
Linkmaster_6: I have a t-mobile G2
~Matthew S: Excellent! This is indeed a Wi-Fi Calling capable device. I can certainly add this feature to your account. Before I do, I need you to confirm your E-911 address (where you would typically like Emergency Services deployed were there ever such a need; I certainly hope there is not).
Linkmaster_6: You mean like my address?
~Matthew S: Yes, that is correct.
Linkmaster_6: Oh ok
Linkmaster_6: my home address blaa blaa blaa
~Matthew S: Thanks so much! Would you please allow me 3 to 5 minutes to add this for you?
Linkmaster_6: Sure no Problem
~Matthew S: Thanks so much.
~Matthew S: Thanks for waiting, Linkmaster_6. I have added the Free Wi-Fi Calling feature to your account. It may take up to 2 hours to take effect and you may receive a free SMS informing you of the account changes. Is there anything else I can do for you today?
Linkmaster_6: Nope thank you so much. I talked to two other people on the phone and they had no idea what i was talking about. Thank you very much sir you are a scholar and a gentleman
~Matthew S: You're very welcome. Thanks for the compliment I really appreciate that. Thank you for contacting T-Mobile Chat, have a wonderful weekend Linkmaster_6!
Linkmaster_6: You too ^_^
Linkmaster_6: Good bye
Your session has ended. You may now close this window.

Another success story!
Sent from my HTC Vision using XDA Premium App

I called and the guy was like you want mobile hotspot for 9.99. Then I had to force him to did deeper. Anyone get any sms confirmation or anything about it.
Sent from my T-Mobile G2 using Tapatalk

I tried the chat and also tried to get a rep from plans and billing. She tried to do some research but could not come up with anything. I decide to not keep pressing on and just give it some time before I try again. Then, all the reps will know about it.

Have not got an sms. I think its still way too new to be part of the automated system.
Sent from my HTC Vision using XDA Premium App

EE Trying To Avoid Honouring Smartwatch Deal

Hi
Just had the following from EE:
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Dear EE Customer,
Thank you for applying for your free Sony SmartWatch 2 as part of the Sony Xperia Z1 promotion. To be eligible for this free reward you are required to have pre-ordered the Sony Xperia Z1 between the 1st September 2013 and 20th September 2013 on EE.
Unfortunately, your details do not meet the pre-order requirements during the designated period. If this is an error and you did pre-order your Sony Xperia Z1, please email us at [email protected] with all of the following information:
1 proof or your pre-order being between 1st September and 20th September 2013 e.g. receipt or email order confirmation
2 telephone number
3 IMEI number
4 the address the phone/EE contract is registered to
Please allow up to 10 working days for a response to your email.
Kind Regards,
The EE and Sony teams
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And my response:
This is getting ridiculous. My Z1 was pre-ordered on around 13th Sept. I have already made the claim, then at your request, I sent you a copy of the delivery note. This smells like yet another delay tactic.
1) I have attached the invoice once to this email (again)
2) Telephone No is xxxxxxxxxxx
3) IMEI: xxxxxxxxxxxxxxxx
4) Billing addr: xxxxxxxxxxxxxxxx
Please sort this out ASAP, I am getting a very sour taste over this whole affair. If EE offers me something for free to tempt me into signing up for a contract, then I expect a timely fulfilment of what I was offered. Not any old excuse to get out of honouring the deal.
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Very peeved with the cheeky blighter's at EE ...
Nigel

Eh, dunno what has been going on before but aren't you overreacting? They say 'if this is in error please provide us with" so why don't give em the benefit of the doubt and assume that after providing that data it will be fine?
I would be very annoyed by the 'please allow 10 working days for a reply to your mail' though, that's just pretty awful.

dagrim1 said:
Eh, dunno what has been going on before but aren't you overreacting? They say 'if this is in error please provide us with" so why don't give em the benefit of the doubt and assume that after providing that data it will be fine?
I would be very annoyed by the 'please allow 10 working days for a reply to your mail' though, that's just pretty awful.
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I'd tend to agree with the overreacting part except in reading the OP's response to EE it appears they'd provided this information already and EE is acting as if this was the first communication. Sounds like EE is very unorganized.

Agreed

Fact is they never bothered to respond to two previous emails asking what the delay was, and when I got through on the phone, they asked that I scan/email receipt as this would speed things up. Did this, heard nothing. Then tried to phone them, discovered they are no longer taking phone calls and was told to email prev address instead via recorded message. I know from prev 2 emails that they don't bother to respond to emails sent to this address. Then, this morning, I received the email in the OP.
I reckon I am perfectly entitled to be pished off with them!
Nigel
Sent from my C6903 using Tapatalk

I got a notification around the 9th/10th apologising for the delay and that my watch will be dispatched soon. Then i got a text on friday from dhl to say it's on it's way. and monday lunch time they delivered it.

Got the same email. Sent them my details however I no longer have any order confirmation emails about my Z1. Let's see what happens...
Sent from my C6903 using xda app-developers app

veletron said:
Fact is they never bothered to respond to two previous emails asking what the delay was, and when I got through on the phone, they asked that I scan/email receipt as this would speed things up. Did this, heard nothing. Then tried to phone them, discovered they are no longer taking phone calls and was told to email prev address instead via recorded message. I know from prev 2 emails that they don't bother to respond to emails sent to this address. Then, this morning, I received the email in the OP.
I reckon I am perfectly entitled to be pished off with them!
Nigel
Sent from my C6903 using Tapatalk
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Yup, you sure are ( I just didn't really get that from the first post). But sounds like terrible customer service, unfortunately happens too often still. Hope it'll work out in the end!