Replacement - G2 and Desire Z General

Just called tmobile, I have to mail my phone back and then send them tracking for them to send me a new phone?? They said I couldn't bring it to a tmobile store cause of point of sale... ugh this is bs
For those getting replacements, is this what you are doin?
Sent from my T-Mobile G2 using XDA App

XfrostX said:
Just called tmobile, I have to mail my phone back and then send them tracking for them to send me a new phone?? They said I couldn't bring it to a tmobile store cause of point of sale... ugh this is bs
For those getting replacements, is this what you are doin?
Sent from my T-Mobile G2 using XDA App
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What is the reason you are replacing?

yes this is what I'm doing... i ordered a new phone yesterday, will be delivered by tomorrow according to UPS

I have not needed my G2 replaced under warranty but I have done two swaps on my vibrant so far and both times they have sent a phone first and then I return the defective unit.

kmmxracer said:
What is the reason you are replacing?
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Random drops (Edge > 3G > No Data) of signal (without moving). Getting 0 signal when it switches to 3g but when it switches to edge i get full bars. Never did this on my nexus, so I am assuming it is a defect.

I bought the phone out right for the whole price since I'm not on contract. So what I did was went to the local tmo store, bought a new one, checked the hinge and all that, transferred my jam packed memory card, then dropped the old one in the UPS box and returned it under the buyers-remorse policy.
As I understand though, if you bought your phone at a discount you had to drop it in UPS first so that they could reactivate your eligibility for the discount.
My replacement phone actually not only has a functioning hinge, but I'm convinced it runs faster.

lucidpriest said:
I bought the phone out right for the whole price since I'm not on contract. So what I did was went to the local tmo store, bought a new one, checked the hinge and all that, transferred my jam packed memory card, then dropped the old one in the UPS box and returned it under the buyers-remorse policy.
As I understand though, if you bought your phone at a discount you had to drop it in UPS first so that they could reactivate your eligibility for the discount.
My replacement phone actually not only has a functioning hinge, but I'm convinced it runs faster.
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So is you hinge a lot better?? I bought mine new in bow on craigs list. I wonder how I could replace mine.

I bought it off contract too, so did you just go to the tmobile store say u want a new one and just bought it there (meaning a 1000 $~ balance on your account until they get ur broken one ?
Sent from my T-Mobile G2 using XDA App

Some T-Mo stores can replace it for you. I know I did with my G1 several times. Not all stores have that capability though. Also inventory may be an issue. Call up the ones in your area and ask if you can do a warranty exchange in their store.

I have to do the same thing to get my replacement. Also had the dropping of signal issue, ups tracking says it's already in chicago so I should be getting up bright and early tomorrow to get it. Hopefully this hinge is sturdy!
Sent from my T-Mobile G2 using XDA App

Gerson2407 said:
I have to do the same thing to get my replacement. Also had the dropping of signal issue, ups tracking says it's already in chicago so I should be getting up bright and early tomorrow to get it. Hopefully this hinge is sturdy!
Sent from my T-Mobile G2 using XDA App
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report back with results, please!

Fyi, I've gotten the random signal drops while on 'WCDMA preferred' and it would drop to 0 bars then come back, on 'WCDMA Only' it never did this . Both tests were done in the same area of perfect hspa+ coverage. This is leading me to believe it to be a software/firmware issue.
To clarify, I'm referring to my G2, not my N1
Sent from my Nexus One using XDA App

I had to go through the same ridiculous process. The rep I spoke to said that I could call back with the tracking number, and then just walk into a retail T-Mo store, have them call CS and get the same price on the phone.
Well, needless to say, that didn't work at all.
Now I'm waiting for what will probably be my second busted-hinge-G2.
Ironically, they just supposedly 'fixed' the Vibrant.

I have the same signal issues and am considering sending for a replacement. My signal will fluctuate and drop completely in places where my MT3G could hold a consistent signal. That also goes for constant switching between GPRS, Edge, and 3G. When trying to listen to streaming radio I get connection errors that I never got before with my old phone.
Judging from the number of people having this issue I don't think I have a "defective" phone per se, just that the G2 radio sucks in general.

I just wanted to add that my first G2 would also constantly jump between 3G and EDGE (more so than the Vibrant and more than the MT3G).
I guess we'll see if #2 is any better.

Nevermind.

I'm not too happy with my phone, considering i paid over $400 for
Would be sending the device back in..
May wait for the new MyTouch which has a front camera and Wi-Fi hotspot feature..
Don't care much about a Physical Keyboard...

Just want to reiterate: PLEASE report back if your replacement phone has better signal reception. I too have the weird problem(?) of my G2's signal fluctuating very often.
It would be very helpful to know if this is a defect of some sort or if the G2 just has a much more sensitive radio.

Well, I went ahead and arranged for my G2 to be sent back for a replacement.
While I was on the phone with the rep I was holding my G2 in one hand and my wife's in the other. Hers fluctuated between 3 & 4 bars and mine between 0 & 2 bars and my data connection kept going from H -> G -> E -> H.
Yesterday I had my phone turn off by itself -- not reboot, just turn off. I've also had multiple occasions where EVERY SINGLE APP I tried to open force-closed and I had to reboot the phone. My wife hasn't had any of these problems with hers so I'm hopeful.
To add insult to injury the CSR that I talked to said that there were no reports of these problems from other customers; I (politely) called BS and pointed towards these and T-Mobile's very own forums. At least the 14-day buyer's remorse resets with the replacement...

I just received a replacement G2 today and was I disappointed!!!!!!!!11 The hinge was even looser than the first one and the signal fluctuation was even more pronounced. The first one would drop from 4 bars of H immediately to 3 bars of G to 2 bars of E and then I bar of H and then to no signal, and so on. A real hassle connecting to Market and downloading something is a real adventure. The replacement fluctuates even more!!!!!!! I called T Mobile and they said they were putting me on a new connection that was needed for the G2 but would not increase my bill. So far it is worse if that is possible, T Mobile also said it would help my Vibrant and my Nexus One as well but so far that is not happening. What a major disappointment on a Phone that could be the Super phone.
Cannot believe they would put out a radio this bad on what was suppose to be a flagship phone for TfMobile. One that they have touted as fastest downloads speeds in the west. I have 14 days to make up my mind but I dont believe they will put out a fix for the problems any time soon. Perhaps not till next YEAR!!!!!. If then

Related

[Q] How generous are T-Mobile with replacement phones?

I ordered my Slide online the day it was released. It WORKS fine. The issue I have with it is so minor, many people may not normally notice it. Basically, when I slide the keyboard out, the left side of the screen stops a fraction of an inch before the right. I'm talking like maybe 1/6th of an inch or something, very minor.
I do have a small scuff on the top corner of the phone where I dropped it, though the drop was not the cause of the issue.
Is this anything you would try to exchange your phone for? Am I being too picky? Would they simply tell me no?
sandpaperback said:
I ordered my Slide online the day it was released. It WORKS fine. The issue I have with it is so minor, many people may not normally notice it. Basically, when I slide the keyboard out, the left side of the screen stops a fraction of an inch before the right. I'm talking like maybe 1/6th of an inch or something, very minor.
I do have a small scuff on the top corner of the phone where I dropped it, though the drop was not the cause of the issue.
Is this anything you would try to exchange your phone for? Am I being too picky? Would they simply tell me no?
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I have been with T-Mobile for over 5 years and any time I have had a problem no matter how small they have replaced my phone with no question. I have the mt3gs and have had it for 2 months and I am having a issue with it and they suggested right off to just send me a replacement so this week it should be here. They don't really care about scuff marks though I never have dropped mine so not sure. They refurbish them anyway so don't sweat it...
Well think of it like this, I had an hd2, had some data troubles (region specific). Went Through 3 hd2's before they were allowed to exchange. Offered me a blackberry said no I wanted the slide. They sent me a new in box slide and I got to keep the hd2, all free.
Id say that's rather generous
Sent from my T-Mobile myTouch 3G Slide using XDA App
That's very generous, did you have to threaten to leave or anything? Also how long have you been with tmo?
Sent from my T-Mobile myTouch 3G Slide using XDA App
I guess it certainly won't hurt to give them a call then! Thanks!
Paticakeman said:
That's very generous, did you have to threaten to leave or anything? Also how long have you been with tmo?
Sent from my T-Mobile myTouch 3G Slide using XDA App
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No, it's just their basic policy (sort of). Let me explain. I was past the 14 day period... but had issues with the phone... being that i was within the 1 year warranty they did an HD2 exchange (sent out refurb). I still had the same data issue, so i called back and asked if i could get different phone because it doesnt appear to be a defective handset, just perhaps bad in this area. They said "yes, but you need to have at least 3 phone replacements in a 90day period before they have that option" so a few phones later i called back asking for a phone swap... (They conclude "similar phone" based on price)
They offered me a BB 9800(?) because it has similar MSRP and business features. I said would prefer an android device (was hoping for the vibrant but its msrp is 499) so they offered me a MTS ($430).
The slide wasnt in the (available options) on their page so they had to set it up manually.. which meant it was technically a new phone purchase at full value... so they just charged the full value on the account... and credited it back on the same invoice...
Which is why i got to keep the HD2
Also ive been with tmo for quite some time around 9 years or so... maybe a little less
LOL. Chatting with a rep online right now about it. I explained that one side of the keyboard popped out further than the other and she told me we'd have to do a master reset. I told her I didn't think that would work.
Yeah, they're replacing it. Yippee!
yeah their a good company when it comes to replacing phones. I went throw 3 G1's. Ones battery life was horrible for some reason. Replaced. Second was the replacement that got stolen in the mail.......that was a ***** just make sure you CHECK THE PACKAGE when before you sign for it, my sister thought it was ok to take an empty box from the person thinking it was to send mine back but really the driver jacked the phone. Third. I bricked my G1 pretending to be a developer and messing with things i shouldnt have been.
GL with your replacement bro
Hi I have a quick question I do a lot of deals on craigslist when it comes to phones. I get bored of something then put it on craigslist for trade. I currently have the mytouch slide and my issue is the camera. I've googled it quite a few people have this problem. The camera is just blurry I tried auto focus the whole 9. The thing is I got it from a personal sale/trade. Would tmobile still be able to replace it? I want to call CC but want to see you guys opinions first. Thanks in advance.
Sent from my T-Mobile myTouch 3G Slide using XDA App
Yup, that was why I had to send my first slide in.
Sent from my T-Mobile myTouch 3G Slide using XDA App
Per company policy you can do 1 instore warrenty exchange for a brand new slide instead of the possible refurbished replacement you could get from customer care. Make sure its a corporate store and if they tell you no they can't. Tell them to look it up on streamline they will know what you mean.
Sent from my T-Mobile myTouch 3G Slide using XDA App
I just received an replacement slide. Mine had the fuzzy camera issue.
The replacement came does not come with battery nor back cover, nor any other accessories at all. I should have exchanged it at the corp store instead.
At least the camera works better and has a new revision "XD" My old one is revision "XC"
You have to have 3 replacement phones before they can offer you the vibrant. And you will have to pay the difference in price.
Sent from my T-Mobile myTouch 3G Slide using XDA App
So im thinking about returning mine because of the blurry camera issue but the moisture indicator under the battery is partly red. Basically it looks as if the corner of the battery kept rubbing on it from all the times I had to remove it while trying to root. Do any of you think it will be an issue? I thought that I read something before about there being multiple indicators in the phone, the one on the battery is still all the way white.
They definitely asked about the moisture indicator and told me that if it is red, I will be charged $100 out of warranty fee for the replacement.
Sent from my T-Mobile myTouch 3G Slide using XDA App
Its only partly red so I'm hoping they will just ignore it. The phones never been near water I really think its just red where the corner of battery drags accross it
Sent from my T-Mobile myTouch 3G Slide using XDA App
thats a lie i try to exchange to a different phone and they tell me that they will give me the same disney phone they exchange it 3 times already thats nuts
They will charge you. And its not from ur battery rubbing it.
Did u take it in the bathroom when you got a shower or hot bath? Biggest place for moisture to get in phone and not know it. Still $100 isn't bad to replace a water dmged phone
Sent from my T-Mobile myTouch 3G Slide using XDA App
I'm on my 3rd slide an the one I had before this one got a little wet. some how on the back an the. moisture indicator on it turned red. so when I recieved the replacement
Phone I just took the new white. sticker off an put it on the phone I. was sending back. Never heard anything else about it so guess it worked. Hee hee
Sent from my T-Mobile myTouch 3G Slide using XDA App

addressing hinge issue

so after running around 7 stores and making 18 different calls to t-mobile, htc and radio shack, they all came with the same conclusion: htc told them that the loosey goosey hinge is not a defect, it is the way its supposed to be so that the phone can be opened with ease. all i could do was laugh because i knew t-mobile was full of ****. as pissed off as i was, i remembered "you get what u pay for". since i only have two days left on my buyers remorse from radio shack (149.99 price tag), i'm going to return the phone tomorrow, cancel the plan and go over to costco and buy it for $50 dollars. no need dealing with this for $150 when i can b dealing with it for $100 less i gotta say i still love this damn phone though
It's not an issue for me since I don't hold my phone upside down in a weird way.
I did the same, I visit 2 tmo stores, and they test 3 new boxes, and is not a problem, the phone came like this...
Be careful doing that. There was a post earlier about canceling and not being able to go to costco for the cheaper phone.
Sent from my T-Mobile G2 using XDA App
pdxrealtor said:
Be careful doing that. There was a post earlier about canceling and not being able to go to costco for the cheaper phone.
Sent from my T-Mobile G2 using XDA App
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and who in the f*ck will tell me i can shop around since t-mobile stores blows enough * explicit* in order not to price match. i havent seen any legal documents stating that i cant do what is legal and fair. why pay 250 (mail-in-rebate) when u can pay $50. its ridiculous not to
Tmobile can reject you order for service since you canceled. They can make you wait alonger time before they allow yiu service. Its maily the system tho
Sent from my T-Mobile G2 using XDA App
xile6 said:
Tmobile can reject you order for service since you canceled. They can make you wait alonger time before they allow yiu service. Its maily the system tho
Sent from my T-Mobile G2 using XDA App
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Stupid corporates. I hope they dont.
I had my first G2 on pre order and received it from the very first batch, sent it back due to shutting itself off for no reason. They sent me a 2nd phone with a hinge so loose it was ridiculous In my opinion. I called and sent that one back as well. I talked with someone about this issue and said that if I could not receive a G2 with a tite hinge then cancel my order. He told me he was sending me a phone from the latest batch from htc that they had addressed this loose hinge problem and my new G2 should be perfect. Time will tell. I refuse to buy a phone with a loose hinge that will only get worse not better. Owning the Nexus One with no slide out keyboard I do not miss the G2. IMO there is no device that feels like the Nexus One in your hand. I should receive my new G2 in a few days and will let the forum know how this hinge problem worked out. I probably would have not returned my 2nd phone but my 1st phone the hinge was very tite and I know how it should feel. Not being fussy but just want a good phone.
vinnyjr said:
I had my first G2 on pre order and received it from the very first batch, sent it back due to shutting itself off for no reason. They sent me a 2nd phone with a hinge so loose it was ridiculous In my opinion. I called and sent that one back as well. I talked with someone about this issue and said that if I could not receive a G2 with a tite hinge then cancel my order. He told me he was sending me a phone from the latest batch from htc that they had addressed this loose hinge problem and my new G2 should be perfect. Time will tell. I refuse to buy a phone with a loose hinge that will only get worse not better. Owning the Nexus One with no slide out keyboard I do not miss the G2. IMO there is no device that feels like the Nexus One in your hand. I should receive my new G2 in a few days and will let the forum know how this hinge problem worked out. I probably would have not returned my 2nd phone but my 1st phone the hinge was very tite and I know how it should feel. Not being fussy but just want a good phone.
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how tight was the hinge on your first g2? were you able to turn the phone face down and have the top part of the screen not fall?
@vinnyjr: Could you please let us know how it works out when you get your new phone? I'm thinking of calling and asking for a G2 from the "new batch" if it really fixes the hinge issue.
honestly guys t-mobile just says sh*t to shut us up. like i said after numerous calls to different reps, they said its the way it should be. ell they even tell t-mobile stores and radio shack employers the same silly sh*t. they are honestly trying to push this issue aside to avoid numerous recalls.
btw i returned my g2 back to radio shack and just got a g2 for 50 bucks at costco so now my 14 day period just started over and im gonna go in the store every other day till i get a g2 with stiff hinge gotta love freedom of choice
I got my G2 September 30th. I'd say that it is "first batch" if there is such a thing. My hinge is tight. I have to really shake my phone hard while holding it upside down to get the phone to swing open.
My buddy just got his G2 2 days ago from a T-Mobile corporate store, and his hinge is very loose.
So from my very limited experience, I doesn't seem like there are "new batch" phones with better hinges.
Sent from my T-Mobile G2 using XDA App
I just received my fourth G2 from T Mobile yesterday. The first three all had very loose hinges and wildly fluctuating signals or no signals. The trio also had screen freezes, random reboots and turned them selves off from time to time, as well as dropped calls.. The one I received yesterday has very tight hinges and seems to stay connected to H or E much better. So far the only issue has been a dropped call. This last phone just seems smoother and faster and the keyboard does not come out in my pocket as the first three did, I dont know if this is a new batch or not but it definitely operates and has a much better feel and signal retention.
Could someone post a video of their strong hinge? Just to put things in perspective?
Thanks,
Trust me on this one. If you cancel your account then go to Costco; not a problem. T-Mobile may blow smoke because of system issues but in the end they're hemorraging customers so they can credit your account for up to 1/2 the price difference to keep the number of compelled accounts down. Don't believe ' Dateline', you don't wanna talk to a supervisor [you'll first go to a supervisor assistant called a "Senior Rep"...they're hourly also]. Ask for a manager!!! They're the real supervisor's SUPERVISOR! Those lazy a$$holes are not allowed to turn down your call and they hate taking calls so they are overly accommodating. Just be sure not to call on a weekend. There's only one on duty.
Sent from my T-Mobile G2 using XDA App
CORRECTION: T-Mobile may blow smoke because of system issues but in the end they're hemorraging customers so they can credit your account for up to 1/2 the price difference to keep the number of cancelled accounts down.
Sent from my T-Mobile G2 using XDA App
Fearless1978 said:
CORRECTION: T-Mobile may blow smoke because of system issues but in the end they're hemorraging customers so they can credit your account for up to 1/2 the price difference to keep the number of cancelled accounts down.
Sent from my T-Mobile G2 using XDA App
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are you referring to their infamous "pro-rated charges"?
Find the Best shop
There are many shops selling duplicate products same as original you cant find the difference because duplicate seems like a xerox copy of original those products are mingled with original and sold over the shops. I think you may experienced such a product. I too had a T-Mobile few weeks back from onlinemobileworld.blogspot.com they are good and they got good collection as it is sold through online the price seem to be better. My suggestion is find the best online shops and compare the best price. I suggest for online shopping because online shopping is cheaper compare to retailer
I bought G2 2 hours ago. Hinge is really loose. I asked the rep that I wanna have the latest batch. I dunno he really did it.
Is there any way to know production date from serial #?
it's totally unfair some got not loose one for the same price.
bigstunta101 said:
so after running around 7 stores and making 18 different calls to t-mobile, htc and radio shack, they all came with the same conclusion: htc told them that the loosey goosey hinge is not a defect, it is the way its supposed to be so that the phone can be opened with ease. all i could do was laugh because i knew t-mobile was full of ****. as pissed off as i was, i remembered "you get what u pay for". since i only have two days left on my buyers remorse from radio shack (149.99 price tag), i'm going to return the phone tomorrow, cancel the plan and go over to costco and buy it for $50 dollars. no need dealing with this for $150 when i can b dealing with it for $100 less i gotta say i still love this damn phone though
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How many scissor hinge phones did you say you have owned before the G2? Seems you can't get the point.
Sent from my T-Mobile G2 using XDA App

Replacement phone...updated Part Number?

I just got a replacement G2 from UPS this morning. Hopefully to address my random reboot issue and random signal flakiness. Really I just wanted to see if the new unit had a different part number (as in newer hardware revision). I hadn't seen any posts with part numbers listed from their phones. The part number is located under the battery, btw.
The old phone (recieved Sept 29th - pre order):
P/N: 99HLW021-00 XE
S/N: HT09NR21XXXX
The new phone (got it this morning Oct 28th):
P/N: 99HLW021-01 A
S/N: HT0A4R21XXXX
Maybe that last "01" is a revision number?? It looks to me the replacement I recieved is BRAND NEW, not a refurb. At least it appears that way. I think it would be pretty hard to reinstall those plastic pieces between the screen and keyboard, on the keyboard itself, and on the screen that come when it ships new. Of course they stripped it of the battery and back cover.
My old hinge was very tight, and this was also appears to be tight. Although it may have a little less wobble to it. I need to reload all my stuff and give it a test run.
I'll report back on any differences I note.
I see you're in the same area as me, I was wondering what kind of speeds have you gotten around both St.Pete and Tampa. I can't seem to get anything better than 4 mbps at most for download.
pak256 said:
I see you're in the same area as me, I was wondering what kind of speeds have you gotten around both St.Pete and Tampa. I can't seem to get anything better than 4 mbps at most for download.
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I'm getting around 3-4Mbps d/l most of the time. I've seen as high as 9Mbps near my job, though. Icot area off of Ulmerton.
Make sure you check your part number when you get a chance and vote in the poll at the top. I'm curious about this part number revision thing.
99HLW021-00 from pre-order. Thinking about getting it switched out if there is a new revision out. My hinge is very loose but no reboot issues.
mayurolla said:
99HLW021-00 from pre-order. Thinking about getting it switched out if there is a new revision out. My hinge is very loose but no reboot issues.
Click to expand...
Click to collapse
I haven't even powered up my new one yet. I just put on my screen protector and I'm letting it dry thoroughly before powering it back up. I'll probably wait to mess with it tonight when I'm at work.
I actually have 2 -00's so if anyone wants to change the poll? My wife's was received 2 days ago brand new in box from Asurion. Both have tight and identical hinges and no issues. Mine is 2 weeks old.
just received my replacement order yesterday from preorder and they both have P/N: 99HLW021-00 XE.
but this hinge seems to be tighter than the first one. but i am sure it will get loose over time. It seems i get worst signal than the first one. still no 3G in my house with G2. I get it all day with my Blackberry 9700...*sigh may have to sell the G2 and get the new 9780
Anyone getting the replacements getting a brand new in box phone? Cause I am going to demand that I think when I call about my phone...
yes mine was brand new sealed up. Came out of Colorado warehouse. I live in MA. I was still within my buyers remorse period.
if you go it from a store just go back to them and get a exchange
fryrice8850 said:
yes mine was brand new sealed up. Came out of Colorado warehouse. I live in MA. I was still within my buyers remorse period.
if you go it from a store just go back to them and get a exchange
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Click to collapse
nope mine was from the mail... so I am going to get screwed once again by CS sending me a referbed one.... I have the extended warranty on the thing too... ugh...
fryrice8850 said:
yes mine was brand new sealed up. Came out of Colorado warehouse. I live in MA. I was still within my buyers remorse period.
if you go it from a store just go back to them and get a exchange
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they gave you a brand new box is because ur still under the 14 days grace period. After the 14 days grace period, most replacement handset are just the phone itself no back cover or the battery.
scottch699 said:
nope mine was from the mail... so I am going to get screwed once again by CS sending me a referbed one.... I have the extended warranty on the thing too... ugh...
Click to expand...
Click to collapse
i was talking to a rep they did tell me that the phone is so new there isn't any referb phone to give out. my issue was cuz i work for tmo i can't return my phone so i can only get exchanges...
i really wish i didnt get the g2...so many issues with it. hoping to get the Blackberry 9780
fryrice8850 said:
i was talking to a rep they did tell me that the phone is so new there isn't any referb phone to give out. my issue was cuz i work for tmo i can't return my phone so i can only get exchanges...
i really wish i didnt get the g2...so many issues with it. hoping to get the Blackberry 9780
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Click to collapse
Sorry to hear that
sorry for getting off topic but do u guys know how to fix when sending an mms issue where the signal gets dropped and comes back up
how much crap did they put you through (testing of the device) before they agreed to send you a replacement?
same 00 xe is my part number, and I got it on Pre-Order.
scottch699 said:
how much crap did they put you through (testing of the device) before they agreed to send you a replacement?
Click to expand...
Click to collapse
advise technical support you have perform multiple master reset on the phone and you receive random reboots
I got mine from the T-mobile store yesterday. I am taking it back today. Floppy hinge, won't even connect to edge where I used to get 3G with my G1. I really like the phone but until a radio update and new hinge I will go back to my G1. Or wait till next week and try the my touch.
i picked mine up a week ago in fort lauderdale, part# 99hlw021-00 xf
I also received a replacement today with P/N: 99HLW021-01 A. It was a brand new phone. Maybe it is a new batch because I ordered a replacement last thursday and it took a week to get here, normally it only takes 2 days. I am located in NYC. I noticed that the new phone has a different color in the back. My original has like a brownish color and the new one is grey. Also the Hinge feels sturdier when is closed and when is open as well. I will take a picture of the both phones so you guys can see what i am talking about the colors

Have any of you had to send it back?

I just noticed a dead pixel on my phone... Such a bummer... Tomorrow I gotta get up early since I got my phone online.... Send it back and go to my local tmobile with the shipping slip so they can give me a new phone on the spot. This was the instructions given to me from tmobile on the phone. Hopefully everything goes smooth... Ive only owned my red monster for 3 freakin days dude!! :-(
Sent from my HTC Glacier using XDA App
Had to ship my phone back to tmobile after only a few hours of use. There was a dead LED under the home button. I had to ship it back to tmobile and they reshipped the phone 2nd day air to me. Wish they would have told me to go to the tmobile store to pick up the replacement.
Yeah... In fact I just did my double check phone call and now there saying only "certain" T-Mobile stores do exchanges like the way the Person I spoke to first stated. Now I gotta call t-mobile back in the morning so they can call a store that does do exchanges as long as I have a packing slip... ahh I smell a disaster lol
Sent from my HTC Glacier using XDA App
My phone bricked itself, but...
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
i took back my white one, i had a lot of creaking on that phone at the bottom of it and plus i ended up wanting the black one over time. got tired of the white one. but here in cali u got 30 days to return ur phone after u bought it from the tmobile store, so im glad for that. if it was 14 days i would have been screwed lol. but they took my phone no problem, i just told them i wanted a black one and thats it.
jjgainer said:
It might have been my fault. I got the phone from Wirefly for $75. I have had an HTC Aria since the summer and loved it, but found myself craving a bigger screen and loved the idea of WiFi calling, android 2.2 and a better camera. Unfortunately, I had problems from the beginning. At first my signal kept cycling between edge and hspa with 1 bar. Then, an ota started. I thought it completed, but I may have inadvertently left the house while it was downloading. At some point while I was on my way from Austin to Houston, the phone started cycling on and off. By the time I got to Houston, it was bricked I sent it back to Wirefly and cancelled my T-Mobile account.
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That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
lghorn said:
That sounds very strange. I've not heard anyone else have that problem. Plus, the OTA is downloaded over the Tmob network so leaving the house shouldn't have caused anything.
I may have to exchange mine as the ffc appears to be off center (to the right).
Sent from my ROOTED HTC Glacier using XDA App
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Click to collapse
Dude, now that you're saying that I too notice that my ffc is off to the right and not in the center JK bro, I'm pretty sure it's meant to be that way
I returned my first black one for a white one when the black one hit FC city loadin up the Faves widget
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
On the 3rd one now (last exchange TMO will give me) and it feels just right
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
cal3thousand said:
Then... returned the white (after S-Off) for another white due to creaking at the bottom!
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Click to collapse
Did you unroot your phone before exchanging it or did you leave it rooted?
dustrho said:
Did you unroot your phone before exchanging it or did you leave it rooted?
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Click to collapse
Left it... just wiped it at the counter.... they won't check the bootloader... so as long as its not a brick at the store... i wouldn't worry
ToterPunkt said:
Had to send back my first one because it had two dead pixels. My ffc was also off to the right.
Got my new one today only to realize the minute i got home under better light that there are two more dead pixels. My ffc is now in the dead center.
Any advice? aren't we only able to get two returns through the t-mobile store? i know if i send it into t-mobile for any reason they'll just send me back a refurbished one
Click to expand...
Click to collapse
Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
cal3thousand said:
Are you within your remorse period? if so... return the ***** completely and buy it else where. and don't feel bad about it... if you are going to pay this much for a device and presumably have it for 2 years... it better be perfect now... cuz it won't get any better.
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Click to collapse
Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
ToterPunkt said:
Yes, I technically have 13 days of remorse since I had to get the second phone. I have to drive 1.5 hours just for the nearest tmobile store so I called the call center and they are sending me another replacement. I just have the sick feeling that what they are going to send me is a good ol' refurb just like they do every damn time you send your phone in and they "send you a new one." this phone is perfect so far but if it has 2 dead pixels out of the box i can only imagine it will continue to get worse.
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Click to collapse
Dont worry so much..
It's way too early in the product life-cycle to get refurbs. Believe me, it takes time to get them to the centers, inspect them, do what ever repairs are necessary and recertify them and supply TMO. Supply chain cannot fulfill this fast since the device has only been out for ~2 weeks. That's one benefit of adopting early.

Major G2 hardware issues

I just had to order my fourth G2 in the past six weeks.
First one developed a striated screen after a week.
Second one would not receive any LTE signal and 3G was often unstable.
Third one seems to get an LTE signal briefly when phone is reprogrammed and tries to do a profile update, but it never completes the update and LTE never shows again. Same instability when trying to get 3G. This one also keeps throwing an error message that it has a bad UICC card. Something about an invalid SIM card. No one at the Sprint store or any of the techs that I called had any idea about how to fix that last thing. And the tech manager at the Sprint Repair center was incredulous that I had found three defective G2s in a row. This last one was tested before I left the store with it due to my previous experience. When I did take it home (after ordering a new one) it was so annoying I just turned it off and re-activated my Galaxy S3.
Anyone else have any sort of experience or am I just lucky?
Your unlucky. But what if that store gave you phones that were returned previously?
Sent from my LG-D802 using Tapatalk
4 times in 6 years is doable or I should say "was doable" (Pittsburgh Steelers dynasty).
4 phones in 6 weeks is unthinkable. FOUR???
mrm43 said:
Your unlucky. But what if that store gave you phones that were returned previously?
Sent from my LG-D802 using Tapatalk
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Click to collapse
That's what they are telling me.
The guys at the Sprint store claim that they can't tell whether it's a refurb or not. They say it's so new that they are probably all new. I doubt it.
I'm finding it pretty unbelievable. I know it's not a conspiracy or anything, but this next one had better be perfect or there will be a bit of a scene. I'm not walking out of the there without a 100% working phone.
what are you doing rhat causes this?
skinny jeans maybe with extra small pockets and extra tension on phone?
backpocket while sitting?
I'm also on my third replacement, first one had a bad screen it kept flickering while in a call, second one had radio connection issues, and this one I currently have has the same radio problems and also gets really hot sometimes. The quality control on these phones is bollocks at best, I will never get another LG phone again. It's a shame because I enjoy the speed of the Snapdragon 800 processor, the OIS camera is good and I like the IPS display
I have my 3rd phone coming on Monday. Got my G2 1 month ago and I am going on my 3rd. I love the phone but not sure I could deal with it if it breaks again. For me, I woke up, unplugged my phone, it rebooted and that was it. No wifi, no data, and just kept rebooting. Did a factory reset, which did nothing. So I flashed the 12b on with the LG Flash Tool which wipes out your internal storage. and still nothing. Called Verizon and they are shipping me another phone! Hopefully I get more than 2 weeks out of it! Can't keep starting over every 2 weeks.......
Syst3mSh0ck said:
I'm also on my third replacement, first one had a bad screen it kept flickering while in a call, second one had radio connection issues, and this one I currently have has the same radio problems and also gets really hot sometimes. The quality control on these phones is bollocks at best, I will never get another LG phone again. It's a shame because I enjoy the speed of the Snapdragon 800 processor, the OIS camera is good and I like the IPS display
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Click to collapse
isnt that the proximity sensor that turns off and on screen?
tattooz305 said:
I have my 3rd phone coming on Monday. Got my G2 1 month ago and I am going on my 3rd. I love the phone but not sure I could deal with it if it breaks again. For me, I woke up, unplugged my phone, it rebooted and that was it. No wifi, no data, and just kept rebooting. Did a factory reset, which did nothing. So I flashed the 12b on with the LG Flash Tool which wipes out your internal storage. and still nothing. Called Verizon and they are shipping me another phone! Hopefully I get more than 2 weeks out of it! Can't keep starting over every 2 weeks.......
Click to expand...
Click to collapse
do you use original charger and good electrical outlet?
For the record, I never did anything crazy to them.
I only rooted the first one after the stuff started happening so that I could create a backup to try to install on the second.
Second and third never even got rooted, as I didn't want any bull about having anything that I did creating the flaws.
Each phone was never dropped and in a case it's entire life. Not a scratch. Only used stock cable and chargers (except when in the car).
My fourth one has been almost flawless and confirmed as a 100% new device.
I am having a small issue with the knock/on feature, but I think that's a result of the ROM I'm using now and the way I messed around with it. We'll see when I flash something new this weekend.
Trident said:
I just had to order my fourth G2 in the past six weeks.
First one developed a striated screen after a week.
Second one would not receive any LTE signal and 3G was often unstable.
Third one seems to get an LTE signal briefly when phone is reprogrammed and tries to do a profile update, but it never completes the update and LTE never shows again. Same instability when trying to get 3G. This one also keeps throwing an error message that it has a bad UICC card. Something about an invalid SIM card. No one at the Sprint store or any of the techs that I called had any idea about how to fix that last thing. And the tech manager at the Sprint Repair center was incredulous that I had found three defective G2s in a row. This last one was tested before I left the store with it due to my previous experience. When I did take it home (after ordering a new one) it was so annoying I just turned it off and re-activated my Galaxy S3.
Anyone else have any sort of experience or am I just lucky?
Click to expand...
Click to collapse
Same here, 3G is commonly unstable and keep disconecting, even when connected is very slow.
I have a major issue with reception as well: 2-3 bars in areas when all other phones has full signal strenght (used to have motorola on the same operator for 10 years and never seen a single bar drop in reception) Sometimes even looses reception. !This is the worst anthena on mobile device I'vee ever seen!
It is pretty useless on mobile data, as it never gets strong enough signal to browse
WiFi limited to 72mbps on 2.4Ghz wireless N network (unacceptable)
Maybe it's Sprint? I'm on TMO and LTE and connectivity in general has been blazing and never drops. And still on my first G2.
I've yet to read of this issue until your thread, so hopefully you're able to figure it out. Good luck!

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