Database Users

Replacement

Just called tmobile, I have to mail my phone back and then send them tracking for them to send me a new phone?? They said I couldn't bring it to a tmobile store cause of point of sale... ugh this is bs
For those getting replacements, is this what you are doin?
Sent from my T-Mobile G2 using XDA App

XfrostX said:
Just called tmobile, I have to mail my phone back and then send them tracking for them to send me a new phone?? They said I couldn't bring it to a tmobile store cause of point of sale... ugh this is bs
For those getting replacements, is this what you are doin?
Sent from my T-Mobile G2 using XDA App
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Click to collapse
What is the reason you are replacing?

yes this is what I'm doing... i ordered a new phone yesterday, will be delivered by tomorrow according to UPS

I have not needed my G2 replaced under warranty but I have done two swaps on my vibrant so far and both times they have sent a phone first and then I return the defective unit.

kmmxracer said:
What is the reason you are replacing?
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Random drops (Edge > 3G > No Data) of signal (without moving). Getting 0 signal when it switches to 3g but when it switches to edge i get full bars. Never did this on my nexus, so I am assuming it is a defect.

I bought the phone out right for the whole price since I'm not on contract. So what I did was went to the local tmo store, bought a new one, checked the hinge and all that, transferred my jam packed memory card, then dropped the old one in the UPS box and returned it under the buyers-remorse policy.
As I understand though, if you bought your phone at a discount you had to drop it in UPS first so that they could reactivate your eligibility for the discount.
My replacement phone actually not only has a functioning hinge, but I'm convinced it runs faster.

lucidpriest said:
I bought the phone out right for the whole price since I'm not on contract. So what I did was went to the local tmo store, bought a new one, checked the hinge and all that, transferred my jam packed memory card, then dropped the old one in the UPS box and returned it under the buyers-remorse policy.
As I understand though, if you bought your phone at a discount you had to drop it in UPS first so that they could reactivate your eligibility for the discount.
My replacement phone actually not only has a functioning hinge, but I'm convinced it runs faster.
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So is you hinge a lot better?? I bought mine new in bow on craigs list. I wonder how I could replace mine.

I bought it off contract too, so did you just go to the tmobile store say u want a new one and just bought it there (meaning a 1000 $~ balance on your account until they get ur broken one ?
Sent from my T-Mobile G2 using XDA App

Some T-Mo stores can replace it for you. I know I did with my G1 several times. Not all stores have that capability though. Also inventory may be an issue. Call up the ones in your area and ask if you can do a warranty exchange in their store.

I have to do the same thing to get my replacement. Also had the dropping of signal issue, ups tracking says it's already in chicago so I should be getting up bright and early tomorrow to get it. Hopefully this hinge is sturdy!
Sent from my T-Mobile G2 using XDA App

Gerson2407 said:
I have to do the same thing to get my replacement. Also had the dropping of signal issue, ups tracking says it's already in chicago so I should be getting up bright and early tomorrow to get it. Hopefully this hinge is sturdy!
Sent from my T-Mobile G2 using XDA App
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report back with results, please!

Fyi, I've gotten the random signal drops while on 'WCDMA preferred' and it would drop to 0 bars then come back, on 'WCDMA Only' it never did this . Both tests were done in the same area of perfect hspa+ coverage. This is leading me to believe it to be a software/firmware issue.
To clarify, I'm referring to my G2, not my N1
Sent from my Nexus One using XDA App

I had to go through the same ridiculous process. The rep I spoke to said that I could call back with the tracking number, and then just walk into a retail T-Mo store, have them call CS and get the same price on the phone.
Well, needless to say, that didn't work at all.
Now I'm waiting for what will probably be my second busted-hinge-G2.
Ironically, they just supposedly 'fixed' the Vibrant.

I have the same signal issues and am considering sending for a replacement. My signal will fluctuate and drop completely in places where my MT3G could hold a consistent signal. That also goes for constant switching between GPRS, Edge, and 3G. When trying to listen to streaming radio I get connection errors that I never got before with my old phone.
Judging from the number of people having this issue I don't think I have a "defective" phone per se, just that the G2 radio sucks in general.

I just wanted to add that my first G2 would also constantly jump between 3G and EDGE (more so than the Vibrant and more than the MT3G).
I guess we'll see if #2 is any better.

Nevermind.

I'm not too happy with my phone, considering i paid over $400 for
Would be sending the device back in..
May wait for the new MyTouch which has a front camera and Wi-Fi hotspot feature..
Don't care much about a Physical Keyboard...

Just want to reiterate: PLEASE report back if your replacement phone has better signal reception. I too have the weird problem(?) of my G2's signal fluctuating very often.
It would be very helpful to know if this is a defect of some sort or if the G2 just has a much more sensitive radio.

Well, I went ahead and arranged for my G2 to be sent back for a replacement.
While I was on the phone with the rep I was holding my G2 in one hand and my wife's in the other. Hers fluctuated between 3 & 4 bars and mine between 0 & 2 bars and my data connection kept going from H -> G -> E -> H.
Yesterday I had my phone turn off by itself -- not reboot, just turn off. I've also had multiple occasions where EVERY SINGLE APP I tried to open force-closed and I had to reboot the phone. My wife hasn't had any of these problems with hers so I'm hopeful.
To add insult to injury the CSR that I talked to said that there were no reports of these problems from other customers; I (politely) called BS and pointed towards these and T-Mobile's very own forums. At least the 14-day buyer's remorse resets with the replacement...

I just received a replacement G2 today and was I disappointed!!!!!!!!11 The hinge was even looser than the first one and the signal fluctuation was even more pronounced. The first one would drop from 4 bars of H immediately to 3 bars of G to 2 bars of E and then I bar of H and then to no signal, and so on. A real hassle connecting to Market and downloading something is a real adventure. The replacement fluctuates even more!!!!!!! I called T Mobile and they said they were putting me on a new connection that was needed for the G2 but would not increase my bill. So far it is worse if that is possible, T Mobile also said it would help my Vibrant and my Nexus One as well but so far that is not happening. What a major disappointment on a Phone that could be the Super phone.
Cannot believe they would put out a radio this bad on what was suppose to be a flagship phone for TfMobile. One that they have touted as fastest downloads speeds in the west. I have 14 days to make up my mind but I dont believe they will put out a fix for the problems any time soon. Perhaps not till next YEAR!!!!!. If then

My HTC swap experience....

so I was an unfortunate user who had dust under their screen and it was only getting worse. Rooted and unlocked I decided to go the swap route plus I didnt want to be N1less for a while. Any who, I call up HTC and explain my situation and without a prob I take the swap option. So 3 days later or so I recieve my refurbished N1. Everything looked well. I immediately rooted it with Cyan6 back to my old ways. So I go to play Home Run Derby and the screen goes white for a few seconds and I notice the entire screen has a burnt image on it. You can see the notification bar, the 3G symbol and entire keyboard in portrait mode. I start to notice it more browsing web and what not.
My plan is to call HTC on monday and get another phone as I hope it will not be a problem. I am also glad the new rooting methods are much easier then they were and I can just go back to stock. Lets hope they dont give me a prob with my old one...lol I will report back monday

I had the same dust under screen problem with my original Nexus One and called HTC to do a swap about 3 weeks ago. I received refurbished N1 two weeks after I first called and even before I had sent back the original I turned on the swap one they sent me, put my information in, and it rebooted.
Turns out they sent me a refurbished unit that constantly rebooted so much I couldn't even use it
I called again immediately and HTC said that I would need to send the original phone back (w/ the dust problem) and then a week later they will close out the ticket and then I can call again after that to do another swap on the one they sent me that is constantly rebooting :Sigh:
So I call again a week later once they close out the ticket and get a 3rd Nexus sent out to me. Well once I get the 3rd one I turn it on and lo and behold I can't make any calls unless the phone is on speaker mode!!!
I have a baaaaaaaaaad feeling that I'm just going to continually get sent refurbished units that don't work over and over and I'm not quite sure what to do about it

My experience with a swap hasn't been much better.
I sent my n1 for the power button issue and the swap unit I received was in terrible shape.
* screen burn in
* dust under the screen
* dead pixel
* very loose usb port
Needless to say I called and asked for another device.

All I can say is that their incompetence has led me to have 2 n1s now. Sometimes incompetence leads to good things.

Damn this sounds bad. I hope I don't have these issues. I called and they said I have to wait for the ticket to close. Guess ill report back next week

Buck Shot said:
My plan is to call HTC on monday and get another phone as I hope it will not be a problem. I am also glad the new rooting methods are much easier then they were and I can just go back to stock. Lets hope they dont give me a prob with my old one...lol I will report back monday
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I doubt you will have any problems with the old one. I sent my unlocked rooted phone back for a power button issue. Did a swap, received a refurbished phone and although it appeared to be fine, I tried recording a video and low and behold all I got was static for sound. I called HTC, explained the problem and within a day or so had another phone which has been fine. The unlocked/rooted phone was not a problem and showed service complete on the website.
If you are returning your phone for valid hardware issues, I doubt very much that HTC is going to give you a problem although I guess YMMV. As long as the HTC Website shows as "service complete", you are good to go on the unlocked/rooted device. I would suggest putting the phone back to factory software and unrooted. That's what I did beforehand. You're right about the newer rooting methods, it is a bit of a challenge to root, but well worth the extra time while alleviating the stress of "What If?" when you need warranty service.
Good Luck!

so my last one cleared and they are sending me a new one as we speak. Ill report back mid next week.
and yes it cleared with an unlocked bootloader running Cyan6 morphed up

Buck Shot said:
sou can see the notification bar, the 3G symbol and entire keyboard in portrait mode. I start to notice it more browsing web and what not.
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The ENTIRE keyboard? Man, you must have gotten a phone from a 12 year old girl if they were using the keyboard that much.

Did 3 swaps earlier this year:
- original phone: bad microphone or something
- 1st replacement: really pink screen
- 2nd replacement: horrible reception
- 3rd replacement slightly pink screen (this is the one I kept)
It is possible to keep the original phone and send in the replacement.

Its been over 2 weeks since I sent back the swap device for another and they still haven't sent out another replacement.
Multiple calls to htc support hasn't gotten me anywhere. They've repeatedly said that they would escalate the issue but nothing results from that.
So far, very disappointed with htc support.
I'm probably going to pick up the mytouch 4g just for the tmobile support which is excellent...
dave
dwang said:
My experience with a swap hasn't been much better.
I sent my n1 for the power button issue and the swap unit I received was in terrible shape.
* screen burn in
* dust under the screen
* dead pixel
* very loose usb port
Needless to say I called and asked for another device.
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Click to collapse

My BTC swap experience... updated 11-10-10
so i got my 2nd replacement and all is well and went smooth.... and they excepted 1 unlocked bootloader and a rooted device

mrbkkt1 said:
All I can say is that their incompetence has led me to have 2 n1s now. Sometimes incompetence leads to good things.
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I got two car docks like this.

Your reason for exchange

I just wanted to ask you all why you exchanged your epic to get another one. What problems were you having? I'm on my second one and about to be third. My first one I got 3wks ago and came out of the box with dg27and would not update itself to di18. I did it myself but still I called sprint and talked to tech and they said it was a software issue. I have no idea. Second one came out of the box updated but freezes and backs out of apps. Also if I'm using wifi and turn it off my 3G icon doesn't immediately show up for like hours. Sometimes a battery pull is required to get the 3G to come back on and when it does if I'm downloading something the arrows that show something is being downloaded doesn't light up but it still loads webpages. I'm just worried I'm gonna get another one that won't update itself if I take this one back. I dont mind using odin but i shouldnt have to. What issues did you all have? Do you think if I exchanged mine now that it should come out of the box with di18. It's been out long enough?

I'm on my second one, I was past the 30 days so I was given a refurb. Surprisingly this refurb is better than the new one, which to me is quite weird.
Anyway, I had to return my original one because the Ambient light sensor stopped functioning.

I thought that if it's covered under the manufacturers warranty you got a new one not a refurb? That's what I get for thinking.

Wow. Where do I begin. I had a whole laundry list of problems. Still do. Apparently most were software and may or may not get fixed. But hardware-wise, I had a massive battery drain problem. Bought mine at launch, and Sprint replaced it after the 30 days, and that's without the extended warranty crap. That's good customer service. Finally got one without major problems, but I'm trading mine for an Evo in the next couple days, so it don't matter either way.

I'm on my 4th Epic!!!
My 1st phone the qwerty keyboard got all scratched up from opening & closing. From #3 to #6 all the way to the bottom
The 2nd wouldn't update the PRL, Firmware or Profile! I'd get an error message. It was (according to Sprint) a software problem
On the 3rd my 4G wouln't turn on. I'd pull the notification bar down, hit the 4G icon & nothing would happen. Sprint tech said basically the 4g radio was never "turned on" & it couldn't be fixed at the store. Also the door for the charger didn't click when I opened it so it would slide open & close by itself.
So far my 4th phone is working perfect.

live2ride96 said:
Wow. Where do I begin. I had a whole laundry list of problems. Still do. Apparently most were software and may or may not get fixed. But hardware-wise, I had a massive battery drain problem. Bought mine at launch, and Sprint replaced it after the 30 days, and that's without the extended warranty crap. That's good customer service. Finally got one without major problems, but I'm trading mine for an Evo in the next couple days, so it don't matter either way.
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Well I had a hero,than swapped to evo on launch day and 2 weeks ago I swapped to the epic 4g. And I mus say that I am happy w the epic...rooted running stock...

i had 1 replacement, but semi my fault. i used to only use the dock to charge and got a ghost image of the dock clock. see below.
http://forum.ppcgeeks.com/sprint-epic-4g/135478-anybody-wanna-see-image-burnt-my-screen.html

I returned my first unit before I even got to play with it due to some dead pixels. Second unit is almost flawless, but lately I haver noticed that the slider is getting loose. I have tep, but am reluctant to take it in because I can't tell if it's just in my head after reading about other people having that problem.
Sent from my SPH-D700 using XDA App

[Q] "Certified Pre Owned"???

Hey guys, I bought the DX on the day it was released. about 4 months later I started noticing considerable dust under the screen, so I called it in and Verizon was quick to send me another one. Well the first replacement had a broken radio and wouldn't aquire a 3g signal, Verizon sent me another. That one had a broken shutter, a lot of the pictures taken with it would over expose. I stayed with that one for a couple of monthe til it got so bad that all pictures taken in the daylight would overexpose. so last week i got another sent too me. That replacement phone had a broken gps, it wouldn't aquire a signal strong enough to lock on, so verizon sent me another. This one will not recognize any videos on my sd card, it will not take any videos either, it also will not save any pictures, it will take them, then say that its saving the picture, but somehow it doesnt.
I am on phone number 5 and there is another coming tomorrow (cain't wait to see wht's wrong with this one)... Has onyone else had the same experiences with the certified phones? The company that's tasked to fix these is obviously not doing there job...

You got really unlucky back when I had my droid eris it froze up doing the ota to 2.1 and they gave me a preowned phone that worked just fine
Sent from my DROIDX

My first pre-owned had mad reboot issues and none of the troubleshooting methods worked. Got a replacement pre-owned and all is well. Good luck with your next one!
Sent from my DROIDX using Tapatalk

Verizon is notorious for this - supposedly these certified pre owned phones pass a "100 point inspection", yet somehow most of the phones have obvious problems such as the ones you outlined above. You might have some luck going into the store, explaining your situation, and demanding a brand new one instead of a used one.

a LOT of the "recertified" phones don't actually have anything wrong with them at all. Customers return them before their 30 days is up, or they get sent in for things like a broken battery or broken SD card. So sometimes these "recertified" phones are actually brand new in box, that just never came with an SDcard (or something along those lines).
I think you just got REALLY REALLY unlucky.
Maybe go to a verizon store and give it the "wardo5757 100 point inspection" before you take it home.

What a great thread to read right after I have a replacement shipped (will be here tomorrow). Stupid mini usb port is super loose and won't take a charge.
Who am I kidding though, Verizon replaced 3 of my TP2 device to the point I got a letter saying Assurion would no longer cover me. I have bad luck with phones but have never had a problem with a replacement outside of once or twice. Better luck next time!

Half my screen is frozen sometimes.

To describe this as thoroughly as possible, if my phone is awake and I am using it and this happens, it will freeze whatever I am looking at but only the right side. If the phone is asleep and this happens when I wake it, the right half will be random colored lines and dots, like how televisions fuzz out on a channel you don't get. Pressing against the screen fixes it and it will function normal after that. Also I retain full touch control on that side during the problem. I would take a picture but it happens randomly and the note 4 is my only camera haha.
Any idea what causes this? I really don't want to pay 100 bucks to TMO to replace it, but I will if that is the only option. It is incredibly annoying. Thank you.

My Note 4 has just started to do this today. I made a post about it on reddit and took some pictures. Hopefully this gets bumped so we can get this figured out.
http://forum.xda-developers.com/note-4-verizon/help/dead-screen-t3022929
http://imgur.com/a/LqoeA

Wooooow
....That second image is my note 4 all over.
Half the screen goes haywire while the left side is frozen. I am unable to do anything to it at this point, and after holding several buttons...the screen goes black...still not able to do anything, and all of a sudden it restarts itself. Sometimes that fixes it for a few seconds. other times I have to remove the battery, wait a few seconds then it's alright for another few minutes. It happens no matter what I'm doing: watching a video, playing a game, answering a call, reading a text, responding to a text, or browsing the internet.

What I ended up doing was opening up the device and fiddling with the cables and connections.
Turns out there's a loose fitting connection in there that I couldn't seem to fit correctly back where it's supposed to go. Maybe there was an error in production and the parts do not fit together. Inside, there are two separate connections that connect the display to the motherboard. If both connections are not secure at the same time, it will simply not work. In my case, only one of the connections was loose. I was unable to fix it. Even though my device is out of warranty and has passed the 30 day return window (I bought it off Amazon), I managed to call them and they determined that it was a hardware failure and I already contacted Samsung customer support on this topic and they were unable to help me (since my model is 910F, the international/European version, they cannot help me) and they were able to create an RA to get a full refund for my phone. I decided I'm going to return it, and since the LG G4 is coming out soon, to just wait for that and ditch Samsung. LG has been good to me so far ever since I had my Nexus 4.

I had the same issue back when I bought my phone in October.
Went into my local Carphone Warehouse and replicated the problem to them and they sent it off for repair.
The repair slip just said that there was a hardware issue and that they had to replace the motherboard.
I believe Samsung offers a 1 year warranty so even if your store warranty has expired you can still get Samsung to fix this for you.
Wish you the best.

I would have had Samsung do it but when I called them they explained that they are unable to help me with my specific model of phone SM-910F (intl.) because it is manufactured for Europe, and that I would have to call Samsung UK to fix the problem/create an RA, and that would require me to be awake at 10pm- 8am or something stupid like that and make an international call to them and I did not want to have to deal with that. If they cannot fix a phone that I bought in the US and that I use in the US and it works fine in the US, then I would not like to do business with them any longer, seems like a stupid thing to do, manufacturing phones only for specific regions and telling people that they're out of luck when they have a problem with the phone if they're not using it in the region it was manufactured for.

so sadly my Note 4 has joined the group of devices with this frozen half grey screen and I am wondering whether anyone has a solution?

william-johnson said:
so sadly my Note 4 has joined the group of devices with this frozen half grey screen and I am wondering whether anyone has a solution?
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Still didnt find a solution so my Carrier asked that I send it in for repairs or replacement. I will keep you posted

samsung galaxy note 4 half screen problem
scottman0830 said:
My Note 4 has just started to do this today. I made a post about it on reddit and took some pictures. Hopefully this gets bumped so we can get this figured out.
http://forum.xda-developers.com/note-4-verizon/help/dead-screen-t3022929
http://imgur.com/a/LqoeA
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same problem with my note 4 how can i fix it ???

Well it's a couple of months since my last update on this frisen screen issue. Sent it off for repairs and sadly the repair notice didn't indicate what was done. I can only say the report said it's a software issue and returned the phone updated to 5.1.1 from kit kat. Haven't had the issue since.
Sent from my SM-N910F using XDA-Developers mobile app