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Ok I am one of the ones who copped the Hero back in October and don't have an upgrade until October 2010. But I want the EVO but definately don't want to pay $450 for it. Well I thought of every way possible to come into getting it but nothing would really benefit me. So as a last ditch effort I just decided to go to the sprint chat and take a chance. I am in no way saying this will work for anyone else/everyone else but just sharing what I did. (BTW I have been with sprint over 10 years)
Basically after getting on the chat, I pretty much laid out my case about how I don't understand why loyal customers like myself who for years have been loyal to sprint can't get in on the promotions, when new customers can reap all the benefits. I even provided numbers on the approx amount I have invested in sprint over the years, and I could tell the person agreed with my position because he really didn't have a response. I could see him start typing something atleast 5 times, then he would delete it or something but he never responded. After about 5 mins, he says one moment. Looks up my info and says well as a sign of goodwill I can give you $150 off the price and you can get it for $300. So he makes a note on my account and all I have to do it order it June 4th or whenever sprint starts taking orders and get it overnighted.
So I didn't end up with the $199 promotion but I did end up with something, and I still keep my upgrade in October. Just wanted to share in case anyone else was in my situation. HAPPY EVO HUNTING!!!!
That's awesome, congrats dude! Too bad though because I'm sure most people haven't been with sprint for ten years :\.
TickLe MY eLMo said:
That's awesome, congrats dude! Too bad though because I'm sure most people haven't been with sprint for ten years :\.
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Yeah I been with them since they were just nextel. My first phone was the i-60 (I think thats what it was called). That dumb brick looking phone with the direct connect, lol.
That's the way to do it! I have been with Sprint since 2000 and have been a VERY loyal customer. Word on the street is that Sprint is hemorrhaging customers, so they have to do what they can to keep them.
If you talk with customer support and try to reason with them, they will be pretty helpful. You basically tell them that it's much more expensive and difficult to get a new customer than to keep an old one (this is taught in all marketing classes). If you talk to enough people and get high up in the chain (managers, etc), it will all work out.
I've been with Sprint for 8 years, so maybe I will hit up the chat and work for some pity.
Bypass all the low tier level CS an go straight to the top-Sprint Corporate. These guys have the power to do anything and everything to your account and super fast.
If you been with sprint more than 8 years they will work something out for you.
In my case in 5 minutes time I got my account reset for full upgrade path and qualify for rebate on the EVO.
My cost EVP Preorder:
449.00
-150.00 Upgrade
-100.00 rebate
Total:
$199.99
In Sprint Corporate they do believe loyalty should be rewarded.
ProGeek said:
Bypass all the low tier level CS an go straight to the top-Sprint Corporate. These guys have the power to do anything and everything to your account.
If you been with sprint more than 8 years they will work something out for you.
In my case I got my account reset for full upgrade path and qualify for rebate on the EVO.
My cost was:
449.00
-150.00 Upgrade
-100.00 rebate
Total:
$199.99
In Sprint Corporate they do believe loyalty should be rewarded.
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How do you get in contact with them, though?
thebiles said:
how do you get in contact with them, though?
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8667270665
Bro I'm willing to bet that when you get the Evo you will renew your contract.
Even if he renews his contract, I don't think that he will really be upset about it unless he planned on leaving Sprint.
swaze said:
Ok I am one of the ones who copped the Hero back in October and don't have an upgrade until October 2010. But I want the EVO but definately don't want to pay $450 for it. Well I thought of every way possible to come into getting it but nothing would really benefit me. So as a last ditch effort I just decided to go to the sprint chat and take a chance. I am in no way saying this will work for anyone else/everyone else but just sharing what I did. (BTW I have been with sprint over 10 years)
Basically after getting on the chat, I pretty much laid out my case about how I don't understand why loyal customers like myself who for years have been loyal to sprint can't get in on the promotions, when new customers can reap all the benefits. I even provided numbers on the approx amount I have invested in sprint over the years, and I could tell the person agreed with my position because he really didn't have a response. I could see him start typing something atleast 5 times, then he would delete it or something but he never responded. After about 5 mins, he says one moment. Looks up my info and says well as a sign of goodwill I can give you $150 off the price and you can get it for $300. So he makes a note on my account and all I have to do it order it June 4th or whenever sprint starts taking orders and get it overnighted.
So I didn't end up with the $199 promotion but I did end up with something, and I still keep my upgrade in October. Just wanted to share in case anyone else was in my situation. HAPPY EVO HUNTING!!!!
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lol, definitely didn't work for me
I am using sprint only for half year. So I don't need to try any way. I just pay the full price or wait for Dec this year to get 75 off. I think I'll get the phone in full price, then sold my Hero, after Dec I can get another phone then sell it.
Well turns out my brother in law is eligible for an upgrade and he said that he would do it for me in exchange he wants my Hero; no cash (i already gave him my HTC Touch for free). Anyway, I went to the sprint site and they changed the way you can activate a phone from the last time I used it (a long time ago). now you can swap phones with one that is already on your account online. I was going to swap phones with my brother in law online but I see that we can't do that now. May have to go to sprint store to do this.
has anyone swapped phones with another account holder? did you have any problems doing it?
unknown_owner said:
Well turns out my brother in law is eligible for an upgrade and he said that he would do it for me in exchange he wants my Hero; no cash (i already gave him my HTC Touch for free). Anyway, I went to the sprint site and they changed the way you can activate a phone from the last time I used it (a long time ago). now you can swap phones with one that is already on your account online. I was going to swap phones with my brother in law online but I see that we can't do that now. May have to go to sprint store to do this.
has anyone swapped phones with another account holder? did you have any problems doing it?
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I transfered account from another guy to get mine, took over his contract and he gave me his vogue for free.
just have a third phone handy, i did with my uncle, when i upgraded from my instinct to the HTC touch pro..
I plan on adding a line to my family plan for $10 extra a month, giving my Hero to wife and my wife is giving her phone to my mom who has Cricket service After I get the new line with the EVO I will call Sprint and tell them that we want to change the phones around so I can have my number program to the EVO
I called a Sprint rep just 10 minutes ago and they said this is do-able
I'm happy for you that you got 150 off your EVO, but you weren't getting screwed. You already took advantage of the new customer pricing in october when you bought the Hero.
Again, I'm glad Sprint rewarded you for being a loyal customer, but people shouldn't come to this thread and get your hopes up. It's probably not going to happen for most of you.
clamknuckle said:
I'm happy for you that you got 150 off your EVO, but you weren't getting screwed. You already took advantage of the new customer pricing in october when you bought the Hero.
Again, I'm glad Sprint rewarded you for being a loyal customer, but people shouldn't come to this thread and get your hopes up. It's probably not going to happen for most of you.
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Its your opinion, but i wasn't a new customer in October either. Think about it. I have been on one of the high end plans over 10 years. So I have been consistently investing in sprint for a while now. So anyone who reaps the benefit of the EVO coming from some other carrier or new to sprint is getting it for $199. They haven't invested a dime yet, but they reap the benefit now. Thats just how I feel. They didn't have to give it to me, i wasn't gonna leave sprint, but IMO its people like me who keep this company afloat and its also people like me who are often ignored because we have already signed a contract so no incentive to please us anymore. Not very good business but I understand thats how it goes.
Just keep in mind that if you swap with him before 30 days he will no longer be eligible for the $100 MIR.
ElAguila said:
Just keep in mind that if you swap with him before 30 days he will no longer be eligible for the $100 MIR.
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or if you just get it from BB you don't have to worry about the MIR
I was wondering if i were to bill this phone to my account would i have to pay it in full the next month or could i go maybe three months paying it off in installments
doingitdaily said:
I was wondering if i were to bill this phone to my account would i have to pay it in full the next month or could i go maybe three months paying it off in installments
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You can set it up to pay in installments but it depends if you're even eligible to get a phone billed to your account. Some accounts are not eligible at all (depends on credit) and some with a spending limit must be with Sprint for 18 months without outstanding payments to become eligible. While customers with good credit or long standing Sprint customers have no problems at all.
Most areas will NOT allow you to bill this or the EVO to your account because the phone is in such high demand, and people just aren't paying for it and going into collections. Sad but true.
I have had three phones billed to my account but I always paid in full the following month since I'm not due for a upgrade and the phones $500 I would rather pay installments than that big chunk of money thanks for the help
Sent from my Hero CDMA using XDA App
entropism said:
Most areas will NOT allow you to bill this or the EVO to your account because the phone is in such high demand, and people just aren't paying for it and going into collections. Sad but true.
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No store can decline billing a phone to an account, so if you were told no, you need to report that store/manager.
Actually, you're incorrect there. The ability to bill to an account is based on the credit code that is assigned to the account at the time of creating it. This credit code is based on previous credit history. If you have a spending limit at all, you won't be eligible for it. If your credit improves and you have good payment history on your account, you may be able to have the finance department see if they can adjust your credit code, though they may have changed that.
Sent from my PC36100 using XDA App
keebler021 said:
Actually, you're incorrect there. The ability to bill to an account is based on the credit code that is assigned to the account at the time of creating it. This credit code is based on previous credit history. If you have a spending limit at all, you won't be eligible for it. If your credit improves and you have good payment history on your account, you may be able to have the finance department see if they can adjust your credit code, though they may have changed that.
Sent from my PC36100 using XDA App
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You're also wrong. It's based off your credit score when you first open an acct. After 18 month of service and 12 month of no late payments it can be removed. Manual credit (not finance) CAN remove it under very special circumstances if you do not meet the 18/12 rule. Some spending limit accounts DO allow billing to account, though extremely rare and believe it or not there are a ton of non-spending limit accounts that do not allow billing to account. All accounts under 90 days are considered no billable as well.
I was referring to a store declining billing to account because of the phones "high demand" just like the customer who called me a few days ago saying he was declined because the phone is in such high demand that they will only sell to local area codes. Completely false and illegal to be honest.
Actually it occurs to me that you probably meant that a store couldnt deny bill to account just because of the modelof phone. Sorry about that. You're right there
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keebler021 said:
Actually it occurs to me that you probably meant that a store couldnt deny bill to account just because of the modelof phone. Sorry about that. You're right there
Sent from my PC36100 using XDA App
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np
10chars
Oh sorry about that then. Finance, credit department. Whichever. Either way, I wasn't sure if that could still be done. Apparently it can. Good to know.
Sent from my PC36100 using XDA App
keebler021 said:
Oh sorry about that then. Finance, credit department. Whichever. Either way, I wasn't sure if that could still be done. Apparently it can. Good to know.
Sent from my PC36100 using XDA App
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Yeah I get them done all the time, generally the basic rule is, you can have a few late payments, maybe 5 or 6 but no hotlines/suspensions and they will remove the ASL from the account... of course a lot more goes into it, payments vs adjustments, acct tenure, number of lines, etc.
Also, it will be fully charged to your account if your account can be billed. I've yet to see an account that is partially charged for multiple months to make the total price up. The best way to do this to give yourself the most time to pay it off is the day of or the day after your billing cycle starts (mines the 13th, so 13th or 14th for me) so you have a full month, plus the time to process the bill, plus the time until its due, plus the automatic 10 day grace period after the due date that you get without any late payment penalties, which will add up to almost 2 full months.
I did a bta with one of my previous phones and had bta a bunch of accessories too. About a week or two after the bill was past due, the finance dept called and started leaning on me hard. I told them that I was going through some financial tough times with the car being repaired recently and trying to get the cell bill up to date. They didn't care. That pissed me off royally.
I tore into the girl on the phone and told her to look up in her records for how long I've been a sprint customer. I've been with them for over thirteen years and you are treating me like a deadbeat scumbag? They said we need xxx amount paid in like two or three days or it will go to the collections department. I was irate!
I told her I would pay what I can, when I can and it's impossible for me to pay that amount in that short of time. She asked if I could borrow the money from someone. At this point, she was just throwing more gas on the fire with me.
I told her that she could do whatever she wants, that I don't care anymore. If you want to turn this into collections, go right ahead because you WILL lose me as a customer! I told her if she wanted to turn my phone off right then, to go ahead and save the trouble of doing it in a few days.
Does that answer your question about if they will "finance" or let you make payments?
If they let you bill to account, ask yourself if you know for a fact that you can pay your monthly bill plus the cost of the phone in thirty days or less (no sweat), then go for it. If not, save up for it and buy it when you have the money in hand.
herbthehammer said:
I did a bta with one of my previous phones and had bta a bunch of accessories too. About a week or two after the bill was past due, the finance dept called and started leaning on me hard. I told them that I was going through some financial tough times with the car being repaired recently and trying to get the cell bill up to date. They didn't care. That pissed me off royally.
I tore into the girl on the phone and told her to look up in her records for how long I've been a sprint customer. I've been with them for over thirteen years and you are treating me like a deadbeat scumbag? They said we need xxx amount paid in like two or three days or it will go to the collections department. I was irate!
I told her I would pay what I can, when I can and it's impossible for me to pay that amount in that short of time. She asked if I could borrow the money from someone. At this point, she was just throwing more gas on the fire with me.
I told her that she could do whatever she wants, that I don't care anymore. If you want to turn this into collections, go right ahead because you WILL lose me as a customer! I told her if she wanted to turn my phone off right then, to go ahead and save the trouble of doing it in a few days.
Does that answer your question about if they will "finance" or let you make payments?
If they let you bill to account, ask yourself if you know for a fact that you can pay your monthly bill plus the cost of the phone in thirty days or less (no sweat), then go for it. If not, save up for it and buy it when you have the money in hand.
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Yes... because it was her fault that you're going through financial issues and car issues but you decided to buy a new phone... smart one on your part eh? I'll tell you the same thing I tell everybody, this is a "FOR PROFIT" business, pay your bill you get service, you don't pay your bill, your service get's shut off, it's as simple as that. They did allow you to do a payment arrangement, however you just did not agree with the terms. Next time you're having financial issues, spend $50 on a ****ty phone instead of $200 on a device you can't afford. (Don't take this personally)
herbthehammer said:
I did a bta with one of my previous phones and had bta a bunch of accessories too. About a week or two after the bill was past due, the finance dept called and started leaning on me hard. I told them that I was going through some financial tough times with the car being repaired recently and trying to get the cell bill up to date. They didn't care. That pissed me off royally.
I tore into the girl on the phone and told her to look up in her records for how long I've been a sprint customer. I've been with them for over thirteen years and you are treating me like a deadbeat scumbag? They said we need xxx amount paid in like two or three days or it will go to the collections department. I was irate!
I told her I would pay what I can, when I can and it's impossible for me to pay that amount in that short of time. She asked if I could borrow the money from someone. At this point, she was just throwing more gas on the fire with me.
I told her that she could do whatever she wants, that I don't care anymore. If you want to turn this into collections, go right ahead because you WILL lose me as a customer! I told her if she wanted to turn my phone off right then, to go ahead and save the trouble of doing it in a few days.
Does that answer your question about if they will "finance" or let you make payments?
If they let you bill to account, ask yourself if you know for a fact that you can pay your monthly bill plus the cost of the phone in thirty days or less (no sweat), then go for it. If not, save up for it and buy it when you have the money in hand.
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I have to say my experience was different, I put a Moment on my account about a year ago and asked if it was ok if I paid half this month and half the next they had no problems as long as my call bill was kept up to date they could put a note on the account. Paid my phone bill in full + half the Moment then next month paid the bill again with the second half and never had an issue. Then again I never went delinquent with the primary contract that might be the difference maybe.
DirtyShroomz said:
All accounts under 90 days are considered no billable as well.
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Is that a hard limit? Even if I qualified for 5 lines with no deposit and no spending limit and my account is in good standing?
Not sure about the 18 month thing. I have only been with Sprint since last November, and have been billing to my account since day 91. Pre, hero, and the evo. No problems. I'm also eligible for up to 10 lines, so don't know what kind of credit code I have.
Sent from my PC36100 using XDA App
nismology said:
Is that a hard limit? Even if I qualified for 5 lines with no deposit and no spending limit and my account is in good standing?
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Yes, all accounts within their first 90 days can not have anything billed.
So, just to clarify - if I'm a new customer, switching to Sprint for the Epic, I wouldn't be able to bill it to my account, correct?
Yepthat would be correct
Sent from my SPH-M900 using Tapatalk
i just got off with phone with some csr that i could barely understand and i found out why my bill went up slightly a few months back.
we all know that all smart phones are blessed with the premium data now, but this should not be for those of us already in a contract before this little bonus charge came to life.
well, they decided to upgrade one of my lines that wasn't already using premium data with our telling me.
when i was able to extact this new found fee from our "converstation", the csr arugued that all smart phones are required to have this new fee. when i argured to her that i was in a contract and this was not right, she said that our second line wouldnt be able to use premium data, when i asked what that meant she said the second line wouldnt be able to use 4g, and i said well thats good becasue:
A. i have never have even met one person that has used this and there is no talk of it being in my area anytime soon and
B. my second line is tied to a phone that couldnt use 4g anyways.
1 so not only did sprint magicaly start billing me for this
but they also
2 argued that this is the way it is, and i have no say in the matter
3 and when i argued that i have a contract that they are breaching
4 they argued that i would miss out on something (aka switch their tactics from brute force to attempt to sell something i dont want and cant use)
5 that i couldnt use anyways.
i am very disappointed in sprint for such behavior. i absolutely hate talking to sprint about anything, is there a way to request speaking to an American when calling the csr's?
This is the way class action law suites are born and we all loose when this happens.
in the end the csr said she removed the "features" and they wont show up on my bill again. i wont be holding my breath.
people make mistakes but this seems intentional and instead of owning up to it they insulted my intelligence and argued with me and then try to sell it to me, but eventually realized that i wasn't going to budge.
sprint, im going spread this word of this one buddy...
If you're bill went up a few months back why didn't you go online and check what was added? The fee can not be added unless you switch phones so I doubt that was the root cause of your bill going up, you probably had a third-party bill you for short codes or something of that nature. Does your line say "premium data $10" on your bill? If it doesn't then that's not the reason your bill went up. Even if you are in contract, if you switch to another smart phone you are consenting to the new charge, so that argument is out the window.
If your other phone is a 3G phone you are SOL. Sprint charges the same amount for 3G phones as they do for 4G phones.
The $10 data premium has been extended too all Smartphones, regardless of 4g capabilities. The only way you will get charged for this is if you change phones for repair, switch phones to another, or get a replacement and change phones during the process. It's downright shady that they tried to charge this and change your contract without your consent, and I would have been upset also. But if you made changes to your account before hand and then the changes went into effect, then you must have done one of the things listed above.
heathmcabee said:
The $10 data premium has been extended too all Smartphones, regardless of 4g capabilities. The only way you will get charged for this is if you change phones for repair, switch phones to another, or get a replacement and change phones during the process. It's downright shady that they tried to charge this and change your contract without your consent, and I would have been upset also. But if you made changes to your account before hand and then the changes went into effect, then you must have done one of the things listed above.
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Taking phones for repairs and replacements will not charge you the $10
is my little story too crazy to be believable for you?
how could you possibly make such assumptions about my credibility?
are you the csr i just talked too?
i would post screen shots of my bill showing you what i say to be true, but i dont feel like putting that much work into it.
i would be surprised if i am the only one who gets these charges
why didnt i see this charge when they first stared this crap?
well i forgot to pay my bill and i was 2 months behind and i did the math and it didn't add up. so i did see the charges, only it was when i actual looked at my bill, what does this have to do with anything? is someone trying to pointlessly poke holes into my story? lol
potna said:
is my little story too crazy to be believable for you?
how could you possibly make such assumptions about my credibility?
are you the csr i just talked too?
i would post screen shots of my bill showing you what i say to be true, but i dont feel like putting that much work into it.
i would be surprised if i am the only one who gets these charges
why didnt i see this charge when they first stared this crap?
well i forgot to pay my bill and i was 2 months behind and i did the math and it didn't add up. so i did see the charges, only it was when i actual looked at my bill, what does this have to do with anything? is someone trying to pointlessly poke holes into my story? lol
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Were you ever suspended for non-payment?
I don't doubt this story.
I know that when I started with Sprint a while back I had a spending limit. Fine, no biggie, my monthly bill was way under the limit anyways.
Well, last year they suddenly started charging me $5.00 a month for the "Spending Limit Program Fee." I questioned them adding this charge after I was in a contract, and I was told that Sprint had some kind of right to do this because of some clause in the contract. They said they would stop charing me for it if I enrolled in automatic payments so I did.
Also, two years ago I moved from Missouri to Florida. I checked my bill one day and I saw I was being charged Missouri surcharges. I called and they said they would update the information and I thought that was that. Well a few months went by and I noticed my bill was a bit higher. So I finally checked it out and sure enough they were now charging me Missouri AND Florida surcharges! For 5 months! (Fortunately they credited back that amount).
I guess my point is these mistakes happen, and all companies tend to err on the side of overcharging. Which makes me sad.
DirtyShroomz said:
If you're bill went up a few months back why didn't you go online and check what was added? The fee can not be added unless you switch phones so I doubt that was the root cause of your bill going up, you probably had a third-party bill you for short codes or something of that nature. Does your line say "premium data $10" on your bill? If it doesn't then that's not the reason your bill went up. Even if you are in contract, if you switch to another smart phone you are consenting to the new charge, so that argument is out the window.
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The OP said Sprint upgraded the line without telling him/her.
Sent from my PC36100 using XDA App
matt2053 said:
I don't doubt this story.
I know that when I started with Sprint a while back I had a spending limit. Fine, no biggie, my monthly bill was way under the limit anyways.
Well, last year they suddenly started charging me $5.00 a month for the "Spending Limit Program Fee." I questioned them adding this charge after I was in a contract, and I was told that Sprint had some kind of right to do this because of some clause in the contract. They said they would stop charing me for it if I enrolled in automatic payments so I did.
Also, two years ago I moved from Missouri to Florida. I checked my bill one day and I saw I was being charged Missouri surcharges. I called and they said they would update the information and I thought that was that. Well a few months went by and I noticed my bill was a bit higher. So I finally checked it out and sure enough they were now charging me Missouri AND Florida surcharges! For 5 months! (Fortunately they credited back that amount).
I guess my point is these mistakes happen, and all companies tend to err on the side of overcharging. Which makes me sad.
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Yes, the ASL fee of $4.99 was added last year in January, you had 3 months to cancel if you didn't agree to it.
nope, but i can be an iditiot about things at times, especialy when it comes to watching the calendar, so while i have been late with my bill, and often at that, my service has not been interupted for any reason.
potna said:
nope, but i can be an iditiot about things at times, especialy when it comes to watching the calendar, so while i have been late with my bill, and often at that, my service has not been interupted for any reason.
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Hmm... in this case then it's simply an error. Though, if you ever did switch phones it would be added. If your line was upgraded without your permission, did you receive a new phone?
DirtyShroomz said:
Yes, the ASL fee of $4.99 was added last year in January, you had 3 months to cancel if you didn't agree to it.
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So I was told. I'm not bashing Sprint here, just saying its feasible for a charge to show up unexpectedly without notification, and its possible to be charged incorrectly.
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matt2053 said:
So I was told. I'm not bashing Sprint here, just saying its feasible for a charge to show up unexpectedly without notification, and its possible to be charged incorrectly.
Sent from my PC36100 using XDA App
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That's for sure, I see it all the time
DirtyShroomz said:
Taking phones for repairs and replacements will not charge you the $10
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I have a replacement transform arriving tomorrow, hope you are right
uniquenameevo said:
I have a replacement transform arriving tomorrow, hope you are right
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100%
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Ok,so i've been waiting for this day to check my account and see that I lost my upgrade..Well April 1st is here and I just checked my account and im not sure what is going on but my line still has its $150 upgrade..But heres the kicker,my fiances phone witch had a $75 upgrade and was due to change on June 1st to 150 no longer says she is eligible for $75 anymore and has to wait untill June to get 150.
Did they do away with 75/year too?
Well April 1st is here and I just checked my account and im not sure what is going on but my line still has its $150 upgrade..
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Give it a few hours, I;m sure it will show up.
sitlet said:
Give it a few hours, I;m sure it will show up.
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Yep. It'll probably take the system a few hours to process all of that. Don't get your hopes up.
When did you last use your $150 upgrade? If it's been more than 22 months then you won't lose it.
Sent from my HTC EVO 4G with Tapatalk
BrianBaker said:
Ok,so i've been waiting for this day to check my account and see that I lost my upgrade..Well April 1st is here and I just checked my account and im not sure what is going on but my line still has its $150 upgrade..But heres the kicker,my fiances phone witch had a $75 upgrade and was due to change on June 1st to 150 no longer says she is eligible for $75 anymore and has to wait untill June to get 150.
Did they do away with 75/year too?
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Just checked mine (before today I was eligible 6/1 for $150), it says 6/1 I'm eligible for $75 off 2yr and 4/1/2012 $150 off 2yr.
I just called sprint and talked to a few people, got transfered about 4 times and landed in the caring arms of the retentions department. The lady I spoke to was very nice and submitted a request to reset the eligibility on two of my phones. It should show in 24 hours. I will report back and let you know what happens.
Also I believe being as nice as possible and pleading ignorance to the S/P changes helps a lot. Telling them that you are going to be spending almost a grand on new phones when they release this summer didn't hurt either I'm sure.
SolsticeZero said:
Yep. It'll probably take the system a few hours to process all of that. Don't get your hopes up.
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Just got home from work...still showing the same info..im only 14 months in and I still have my upgrade but my finances still shows $150 upgrade in 61 days but save $75 now is still missing.
Well I received a call on 4/2/11 at about 6:00 pm mst from Brenda, the retentions rep that I spoke to, and both of my lines were reset.
Att,verizon, and t mobile all making it possible to upgrade every 6 months or with verizon I believe its a year, any one herd of any news of sprint doing this? I would love that, because phones do need a upgrade every 3-6 months, I would definitely be willing to pay an extra 10 or 15$ to be able to do this
Sent from my SPH-L720 using Xparent Skyblue Tapatalk 2
I just wish Sprint would bring back their BTA (bill to account) option. I don't mind paying full price for a phone if I have a month or two in which to pay it and with the BTA feature, if I scheduled a purchase just right (day after a new billing cycle started) I had two billing periods before it was due.
I'm not sure Sprint will go down the early upgrade road since they've taken the unprecedented step of offering the unlimited data forever plans but time will tell.
being a former sprint rep, they do have an early upgrade program but it's a little bit different. So basically your upgrade or discounted pricing is in exchange for 2 year contract. Phones normally MSRP from 450-650 for the smartphones. So what sprint does occasionally and it's based purely on the account, as well as payment history, tenure, and other factors (from what I've been told), they have an upgrade now offer. Instead of having to pay the full MSRP on the device, you would have an upgrade now amount that could range from 50 bucks to 275. The way that the program works is that you would pay that upgrade now amount and by doing so it would get you to your upgrade pricing. It is NOT buying out your contract. Simply means you are upgrade eligible. So say you have a 50 dollar upgrade now and you wanted to get the GS4 which retails at 249.99 before the 50.00 mail in rebate (which would bring it to 199.99), you would basically be paying the 249.99 for the device, and then an additional 50 bucks which is your upgrade now offer bringing the OTD price to 299.99 before tax, but you still get the 50 dollar mail in rebate. Another thing about the program, I would not be an MOD EDIT to the rep about this program too, because company policy says that this is supposed to be a one time offer, and if you do not accept it, we are "technically" supposed to click a little box that says decline offer, and then you just have to wait til your normal upgrade time. At least in my store we don't normally do that, unless the customer is irate or gets escalated, we leave it on there for the customer. Also, sometimes the upgrade now ill drop as it gets closer to your 20-month upgrade date, but sometimes it will not. Also, at least in corporate stores, we have to do everything in the same transaction, so you cannot pay the 50 bucks, then run to best buy and get the phone for cheaper. People have gotten fired for that, and our DM highly emphasizes this. Another thing you can do is cross upgrade, which means using someone elses upgrade, so if you have someone on the same account and want to use their upgrade if you know they don't plan on upgrading for a while, or even someone on a different account, then you can use their upgrades. one thing to note though when cross-upgrading, you WILL lose your mail in rebate. Hope that helps!
---------- Post added at 08:26 PM ---------- Previous post was at 08:23 PM ----------
And you can BTA still, however you can only do accessories on consumer accounts. If you have a business, you can BTA devices and accessories. So if you have a Tax ID or self employed, by all means, GET A BUSINESS ACCOUNT! lol
Esoteric68 said:
I just wish Sprint would bring back their BTA (bill to account) option. I don't mind paying full price for a phone if I have a month or two in which to pay it and with the BTA feature, if I scheduled a purchase just right (day after a new billing cycle started) I had two billing periods before it was due.
I'm not sure Sprint will go down the early upgrade road since they've taken the unprecedented step of offering the unlimited data forever plans but time will tell.
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I just use the best buy credit card works just as good, no intrest if paid in 18 months
Sent from my SPH-L720 using Xparent Skyblue Tapatalk 2
mista_k said:
being a former sprint rep, they do have an early upgrade program but it's a little bit different. So basically your upgrade or discounted pricing is in exchange for 2 year contract. Phones normally MSRP from 450-650 for the smartphones. So what sprint does occasionally and it's based purely on the account, as well as payment history, tenure, and other factors (from what I've been told), they have an upgrade now offer. Instead of having to pay the full MSRP on the device, you would have an upgrade now amount that could range from 50 bucks to 275. The way that the program works is that you would pay that upgrade now amount and by doing so it would get you to your upgrade pricing. It is NOT buying out your contract. Simply means you are upgrade eligible. So say you have a 50 dollar upgrade now and you wanted to get the GS4 which retails at 249.99 before the 50.00 mail in rebate (which would bring it to 199.99), you would basically be paying the 249.99 for the device, and then an additional 50 bucks which is your upgrade now offer bringing the OTD price to 299.99 before tax, but you still get the 50 dollar mail in rebate. Another thing about the program, I would not be an asshole to the rep about this program too, because company policy says that this is supposed to be a one time offer, and if you do not accept it, we are "technically" supposed to click a little box that says decline offer, and then you just have to wait til your normal upgrade time. At least in my store we don't normally do that, unless the customer is irate or gets escalated, we leave it on there for the customer. Also, sometimes the upgrade now ill drop as it gets closer to your 20-month upgrade date, but sometimes it will not. Also, at least in corporate stores, we have to do everything in the same transaction, so you cannot pay the 50 bucks, then run to best buy and get the phone for cheaper. People have gotten fired for that, and our DM highly emphasizes this. Another thing you can do is cross upgrade, which means using someone elses upgrade, so if you have someone on the same account and want to use their upgrade if you know they don't plan on upgrading for a while, or even someone on a different account, then you can use their upgrades. one thing to note though when cross-upgrading, you WILL lose your mail in rebate. Hope that helps!
---------- Post added at 08:26 PM ---------- Previous post was at 08:23 PM ----------
And you can BTA still, however you can only do accessories on consumer accounts. If you have a business, you can BTA devices and accessories. So if you have a Tax ID or self employed, by all means, GET A BUSINESS ACCOUNT! lol
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I knew about paying the fee but with t mobile I like it cause you just pay 10$ extra, and your able to just simply exchange your phone for a new one
Sent from my SPH-L720 using Xparent Skyblue Tapatalk 2
Kinda/sorta related to this is something we learned a few weeks ago: Sprint apparently offers the ability to "gift" an upgrade... I'm not sure I got the explanation exactly right, but basically it looks like if you're eligible for an upgrade, but someone else on your account isn't, you can give them your upgrade at any time.
In addition, we learned another nifty "trick"... if you have multiple lines on your account with different contract dates, you can, if the dates work out, in a sense upgrade both phones each year! Here's how it works...
This year, my wife and I had SGS3's, my two kids had some old Nexus'... we went in to the local Sprint store and upgraded my kids' phones to the SGS4, since they were eligible... but my wife and I were not for another year... we couldn't very well have our kids having better phones then us of course, so at the same time we had them swap our SGS3's with their new SGS4's... just literally change the lines on all four phones. Me and the wife got the SGS4's, the kids the SGS3's. As it turns out, the kids were SUPPOSED to have had the SGS4's for 30 days before they did the swap, that's apparently the rule, 30 days before you can do a line swap... but they let it go this time anyway since we had previously been told we could do the swap the same day but the waiting period wasn't mentioned.
Eh, whatever, the bottom line is that every year we can go in and effectively upgrade ALL FOUR phones... the kids will always get the hand-me-down's and be a cycle behind the latest models, but hell, an SGS3 is nothing to balk at today, and they'll be very happy with the SGS4's next year. If your contract dates are far enough apart like ours then you can do this too (if one person doesn't mind being one generation behind too). It's not illegal or against the rules at all
fzammetti said:
Kinda/sorta related to this is something we learned a few weeks ago: Sprint apparently offers the ability to "gift" an upgrade... I'm not sure I got the explanation exactly right, but basically it looks like if you're eligible for an upgrade, but someone else on your account isn't, you can give them your upgrade at any time.
In addition, we learned another nifty "trick"... if you have multiple lines on your account with different contract dates, you can, if the dates work out, in a sense upgrade both phones each year! Here's how it works...
This year, my wife and I had SGS3's, my two kids had some old Nexus'... we went in to the local Sprint store and upgraded my kids' phones to the SGS4, since they were eligible... but my wife and I were not for another year... we couldn't very well have our kids having better phones then us of course, so at the same time we had them swap our SGS3's with their new SGS4's... just literally change the lines on all four phones. Me and the wife got the SGS4's, the kids the SGS3's. As it turns out, the kids were SUPPOSED to have had the SGS4's for 30 days before they did the swap, that's apparently the rule, 30 days before you can do a line swap... but they let it go this time anyway since we had previously been told we could do the swap the same day but the waiting period wasn't mentioned.
Eh, whatever, the bottom line is that every year we can go in and effectively upgrade ALL FOUR phones... the kids will always get the hand-me-down's and be a cycle behind the latest models, but hell, an SGS3 is nothing to balk at today, and they'll be very happy with the SGS4's next year. If your contract dates are far enough apart like ours then you can do this too (if one person doesn't mind being one generation behind too). It's not illegal or against the rules at all
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That's funny. I got my SGS4 by adding a new line to my account and swapped the SGS4 on the new line with my SGS3 on my current line the night I got the phone. It's the only time I've done it so I don't know if the dude just didn't care or didn't know. Also...much like you, By the time the next Galaxy comes out either my line or my 2nd line will have an upgrade I'll be able to use. It's a nice system.
Sent from my SPH-L720 using xda premium
To be elligible for the mail in rebate the purchase must remain on the line for which it was purchased on for 30 days..flip flopping them voids elligibity
Sent from my HTC One using xda app-developers app
So you pay an additional $10 a month and they allow you to swap your phone for a new one? I didn't know you could do that. Guess is like paying io front for a new phone
cesardrgn said:
So you pay an additional $10 a month and they allow you to swap your phone for a new one? I didn't know you could do that. Guess is like paying io front for a new phone
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Yea but its cheaper. . Maybe in 2 years ill be jumping ship to T-mobile I just don't know since t mobiles signal seems iffy.. with sprint I get signal everywhere just slow(under 1mb/s) 3g data speed
Sent from my SPH-L720 using Xparent Skyblue Tapatalk 2
jrollercoasters said:
Yea but its cheaper. . Maybe in 2 years ill be jumping ship to T-mobile I just don't know since t mobiles signal seems iffy.. with sprint I get signal everywhere just slow(under 1mb/s) 3g data speed
Sent from my SPH-L720 using Xparent Skyblue Tapatalk 2
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i did the early upgrade last year and they billed me the 150$ it cost to do the early upgrade.. so i only had to come to the store with the 200$ plus tax for the phone.. then i just tried to do one again they said i could.. but they stopped billing the $$$ its costs to upgrade.. they said it was 200 to early upgrade but they said they stopped billing that u have to come to the store with the money when u buy the phone.. so i said screw that! so i needed 250$ for the s4 plus 200$ to do the early upgrade.. i just ended up starting a new line to get the s4.. i should have just waited cause they put my other line in sesonal standby for 6 months.. but i dont have anyone to take over that over line when the 6 months is up.. so im screwed pretty much ill have to do a ETA which will be 350!! wish there was something i could do since im still keeping my s4 line.. 350$ is a bad hit.. will they give me time to pay the 350$ off.. cause i cant pay it at once.. ill could pay extra on my bill every month till its paid off tho.. if they let me
P.Mobile said:
i did the early upgrade last year and they billed me the 150$ it cost to do the early upgrade.. so i only had to come to the store with the 200$ plus tax for the phone.. then i just tried to do one again they said i could.. but they stopped billing the $$$ its costs to upgrade.. they said it was 200 to early upgrade but they said they stopped billing that u have to come to the store with the money when u buy the phone.. so i said screw that! so i needed 250$ for the s4 plus 200$ to do the early upgrade.. i just ended up starting a new line to get the s4.. i should have just waited cause they put my other line in sesonal standby for 6 months.. but i dont have anyone to take over that over line when the 6 months is up.. so im screwed pretty much ill have to do a ETA which will be 350!! wish there was something i could do since im still keeping my s4 line.. 350$ is a bad hit.. will they give me time to pay the 350$ off.. cause i cant pay it at once.. ill could pay extra on my bill every month till its paid off tho.. if they let me
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I would just call customer service and see what they can do, surprisingly sprint has really good customer service
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