I was wondering if i were to bill this phone to my account would i have to pay it in full the next month or could i go maybe three months paying it off in installments
doingitdaily said:
I was wondering if i were to bill this phone to my account would i have to pay it in full the next month or could i go maybe three months paying it off in installments
Click to expand...
Click to collapse
You can set it up to pay in installments but it depends if you're even eligible to get a phone billed to your account. Some accounts are not eligible at all (depends on credit) and some with a spending limit must be with Sprint for 18 months without outstanding payments to become eligible. While customers with good credit or long standing Sprint customers have no problems at all.
Most areas will NOT allow you to bill this or the EVO to your account because the phone is in such high demand, and people just aren't paying for it and going into collections. Sad but true.
I have had three phones billed to my account but I always paid in full the following month since I'm not due for a upgrade and the phones $500 I would rather pay installments than that big chunk of money thanks for the help
Sent from my Hero CDMA using XDA App
entropism said:
Most areas will NOT allow you to bill this or the EVO to your account because the phone is in such high demand, and people just aren't paying for it and going into collections. Sad but true.
Click to expand...
Click to collapse
No store can decline billing a phone to an account, so if you were told no, you need to report that store/manager.
Actually, you're incorrect there. The ability to bill to an account is based on the credit code that is assigned to the account at the time of creating it. This credit code is based on previous credit history. If you have a spending limit at all, you won't be eligible for it. If your credit improves and you have good payment history on your account, you may be able to have the finance department see if they can adjust your credit code, though they may have changed that.
Sent from my PC36100 using XDA App
keebler021 said:
Actually, you're incorrect there. The ability to bill to an account is based on the credit code that is assigned to the account at the time of creating it. This credit code is based on previous credit history. If you have a spending limit at all, you won't be eligible for it. If your credit improves and you have good payment history on your account, you may be able to have the finance department see if they can adjust your credit code, though they may have changed that.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
You're also wrong. It's based off your credit score when you first open an acct. After 18 month of service and 12 month of no late payments it can be removed. Manual credit (not finance) CAN remove it under very special circumstances if you do not meet the 18/12 rule. Some spending limit accounts DO allow billing to account, though extremely rare and believe it or not there are a ton of non-spending limit accounts that do not allow billing to account. All accounts under 90 days are considered no billable as well.
I was referring to a store declining billing to account because of the phones "high demand" just like the customer who called me a few days ago saying he was declined because the phone is in such high demand that they will only sell to local area codes. Completely false and illegal to be honest.
Actually it occurs to me that you probably meant that a store couldnt deny bill to account just because of the modelof phone. Sorry about that. You're right there
Sent from my PC36100 using XDA App
keebler021 said:
Actually it occurs to me that you probably meant that a store couldnt deny bill to account just because of the modelof phone. Sorry about that. You're right there
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
np
10chars
Oh sorry about that then. Finance, credit department. Whichever. Either way, I wasn't sure if that could still be done. Apparently it can. Good to know.
Sent from my PC36100 using XDA App
keebler021 said:
Oh sorry about that then. Finance, credit department. Whichever. Either way, I wasn't sure if that could still be done. Apparently it can. Good to know.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Yeah I get them done all the time, generally the basic rule is, you can have a few late payments, maybe 5 or 6 but no hotlines/suspensions and they will remove the ASL from the account... of course a lot more goes into it, payments vs adjustments, acct tenure, number of lines, etc.
Also, it will be fully charged to your account if your account can be billed. I've yet to see an account that is partially charged for multiple months to make the total price up. The best way to do this to give yourself the most time to pay it off is the day of or the day after your billing cycle starts (mines the 13th, so 13th or 14th for me) so you have a full month, plus the time to process the bill, plus the time until its due, plus the automatic 10 day grace period after the due date that you get without any late payment penalties, which will add up to almost 2 full months.
I did a bta with one of my previous phones and had bta a bunch of accessories too. About a week or two after the bill was past due, the finance dept called and started leaning on me hard. I told them that I was going through some financial tough times with the car being repaired recently and trying to get the cell bill up to date. They didn't care. That pissed me off royally.
I tore into the girl on the phone and told her to look up in her records for how long I've been a sprint customer. I've been with them for over thirteen years and you are treating me like a deadbeat scumbag? They said we need xxx amount paid in like two or three days or it will go to the collections department. I was irate!
I told her I would pay what I can, when I can and it's impossible for me to pay that amount in that short of time. She asked if I could borrow the money from someone. At this point, she was just throwing more gas on the fire with me.
I told her that she could do whatever she wants, that I don't care anymore. If you want to turn this into collections, go right ahead because you WILL lose me as a customer! I told her if she wanted to turn my phone off right then, to go ahead and save the trouble of doing it in a few days.
Does that answer your question about if they will "finance" or let you make payments?
If they let you bill to account, ask yourself if you know for a fact that you can pay your monthly bill plus the cost of the phone in thirty days or less (no sweat), then go for it. If not, save up for it and buy it when you have the money in hand.
herbthehammer said:
I did a bta with one of my previous phones and had bta a bunch of accessories too. About a week or two after the bill was past due, the finance dept called and started leaning on me hard. I told them that I was going through some financial tough times with the car being repaired recently and trying to get the cell bill up to date. They didn't care. That pissed me off royally.
I tore into the girl on the phone and told her to look up in her records for how long I've been a sprint customer. I've been with them for over thirteen years and you are treating me like a deadbeat scumbag? They said we need xxx amount paid in like two or three days or it will go to the collections department. I was irate!
I told her I would pay what I can, when I can and it's impossible for me to pay that amount in that short of time. She asked if I could borrow the money from someone. At this point, she was just throwing more gas on the fire with me.
I told her that she could do whatever she wants, that I don't care anymore. If you want to turn this into collections, go right ahead because you WILL lose me as a customer! I told her if she wanted to turn my phone off right then, to go ahead and save the trouble of doing it in a few days.
Does that answer your question about if they will "finance" or let you make payments?
If they let you bill to account, ask yourself if you know for a fact that you can pay your monthly bill plus the cost of the phone in thirty days or less (no sweat), then go for it. If not, save up for it and buy it when you have the money in hand.
Click to expand...
Click to collapse
Yes... because it was her fault that you're going through financial issues and car issues but you decided to buy a new phone... smart one on your part eh? I'll tell you the same thing I tell everybody, this is a "FOR PROFIT" business, pay your bill you get service, you don't pay your bill, your service get's shut off, it's as simple as that. They did allow you to do a payment arrangement, however you just did not agree with the terms. Next time you're having financial issues, spend $50 on a ****ty phone instead of $200 on a device you can't afford. (Don't take this personally)
herbthehammer said:
I did a bta with one of my previous phones and had bta a bunch of accessories too. About a week or two after the bill was past due, the finance dept called and started leaning on me hard. I told them that I was going through some financial tough times with the car being repaired recently and trying to get the cell bill up to date. They didn't care. That pissed me off royally.
I tore into the girl on the phone and told her to look up in her records for how long I've been a sprint customer. I've been with them for over thirteen years and you are treating me like a deadbeat scumbag? They said we need xxx amount paid in like two or three days or it will go to the collections department. I was irate!
I told her I would pay what I can, when I can and it's impossible for me to pay that amount in that short of time. She asked if I could borrow the money from someone. At this point, she was just throwing more gas on the fire with me.
I told her that she could do whatever she wants, that I don't care anymore. If you want to turn this into collections, go right ahead because you WILL lose me as a customer! I told her if she wanted to turn my phone off right then, to go ahead and save the trouble of doing it in a few days.
Does that answer your question about if they will "finance" or let you make payments?
If they let you bill to account, ask yourself if you know for a fact that you can pay your monthly bill plus the cost of the phone in thirty days or less (no sweat), then go for it. If not, save up for it and buy it when you have the money in hand.
Click to expand...
Click to collapse
I have to say my experience was different, I put a Moment on my account about a year ago and asked if it was ok if I paid half this month and half the next they had no problems as long as my call bill was kept up to date they could put a note on the account. Paid my phone bill in full + half the Moment then next month paid the bill again with the second half and never had an issue. Then again I never went delinquent with the primary contract that might be the difference maybe.
DirtyShroomz said:
All accounts under 90 days are considered no billable as well.
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Click to collapse
Is that a hard limit? Even if I qualified for 5 lines with no deposit and no spending limit and my account is in good standing?
Not sure about the 18 month thing. I have only been with Sprint since last November, and have been billing to my account since day 91. Pre, hero, and the evo. No problems. I'm also eligible for up to 10 lines, so don't know what kind of credit code I have.
Sent from my PC36100 using XDA App
nismology said:
Is that a hard limit? Even if I qualified for 5 lines with no deposit and no spending limit and my account is in good standing?
Click to expand...
Click to collapse
Yes, all accounts within their first 90 days can not have anything billed.
So, just to clarify - if I'm a new customer, switching to Sprint for the Epic, I wouldn't be able to bill it to my account, correct?
Yepthat would be correct
Sent from my SPH-M900 using Tapatalk
Related
Well, I certainly woke up to a pleasant surprise. I've been stuck with having to buy the Evo on Wirefly to claim a hundred dollar savings I had won, only to see that the final price is thirty dollars lower than I expected! You pay $169.99 with a 35 dollar activation fee. There's no taxes, and the FedEx shipping is free.
For those of you wondering, Wirefly is a reputable place to purchase from. Two weeks ago, I purchased two blackberry Curves and a Hero from them with a new contract. They waived the activation fee via a promotion, shipped it within twenty four hours of ordering via two day FedEx for free, and the phones arrived in two days after it was shipped. The only problem is speaking to their sales department; it consists of nothing but overseas representatives who are difficult to understand at times and try to push device protection on your devices constantly. If you order online, though, there's absolutely no issues. They allow you to check on the status of your order, and include every detail of the purchase and plan in the sales receipt if you want to make changes.
Just thought I'd share this great deal .
Edit: Oh! I also forgot to mention that Wirefly is a partner of Bing Cashback. When you order through Bing, you get $50 cash back on your account. That brings the total cost of the device down to $119.99. Sounds good to me!
I have used Wirefly 3 times before and they are great! I am impatient and do not want to wait for my phone this time though haha
That sounds pretty awesome! I'm going to have to see what I can do with this one.
If ordering from them do you know if I can port a phone number?
ViViDboarder said:
That sounds pretty awesome! I'm going to have to see what I can do with this one.
If ordering from them do you know if I can port a phone number?
Click to expand...
Click to collapse
Yes, you can port your phone number through them. I transferred my parent's and brother's numbers from Metro PCS to the Sprint phones without a problem.
I wonder what will happen if someone tries to upgrade who is not eligible for an upgrade and who is still on contract. I went through the motion of buying it there and the final price came to $180 or something. Wonder what would happen after I get the phone.
too bad you cant add a discount to the plans through wirefly..
guyver2077 said:
too bad you cant add a discount to the plans through wirefly..
Click to expand...
Click to collapse
Yeah I wish we could add a discount to the plans through wirefly as I would get it through them if that were possible.., unless someone knows a way?
SMARTPHONEPC said:
Yeah I wish we could add a discount to the plans through wirefly as I would get it through them if that were possible.., unless someone knows a way?
Click to expand...
Click to collapse
can't you just call up sprint once your order is processed to add the discount? nowhere in their terms state you can't add discount; it says you can't switch to a lower service plan, but adding a discount isn't lowering the service plan
here's the terms of their instant discount:
INSTANT DISCOUNTS
Wirefly promises you savings in the form of instant discounts with no rebates or gimmicks when you sign up for wireless carrier service. Delivering on this promise means that you must agree to maintain your agreement for a minimum of 6 months after activation. Deactivating your phone, or downgrading features or the rate plan, may lead to additional charges.
When you sign up for wireless carrier service through Wirefly, we discount your phone purchase price by an Equipment Discount amount ranging from $200 to $300. By ordering through Wirefly, you agree to repay this discount if, during the 181 days after your new equipment is activated, if you:
Fail to pay your balance due to your carrier each month
Disconnect this line of service
Transfer this equipment to another line of service
Change your carrier service rate plan to a lower monthly service rate plan
Deactivate the email/data feature if one was required at the point of purchase
Transfer/port an existing phone number from another account if this is a new line of service
Replace an existing account with this account if this is a new line of service
Return or exchange your phone and it is not in its original, new condition with no more than 30 minutes of usage
If you break any of these contract provisions, except as a result of a documented service quality issue related to the carrier service, you authorize us to charge your credit card in repayment of the Equipment Discount.
EDIT: they changed the price to $189.99
As of 4:30 this afternoon, Wirefly has officially run out of HTC Evos. The site lists the next shipment time in five to seven days. Fortunately, I was able to get my order placed at 4:00. Unless you really want that $50 rebate, I'd look toward other stores.
These things are selling out an alarming rate.
Now it says shipping within 20 days...
Oh man. Still $50 is probably worth it considering I still have my iPhone for the time being.
i know letstalk is getting shipment June 10, but they still have backorders they need to fulfill; don't know any other place where i can get it without waiting for the mail in rebate
sprint online store has them in stock and can receive in 2-5 days, but not willing to pay $1049 now and have to wait for rebates for 2-4 months
double post
Wirefly is awesome but never call and place an order over the phone.
gqstatus0685 said:
Wirefly is awesome but never call and place an order over the phone.
Click to expand...
Click to collapse
You couldn't be more correct. I stupidly placed the order for my parents and brother via Wirefly's sales department via phone, and it was a horrendous experience. It took over an hour for the idiot to understand what I wanted, write my name down properly, and to shut up about the extended warranty and accessories.
That being said, that's what the online store is for. It's just like the rest of them.
Also, wow. Shipping within 20 days? I was 15 minutes away from having to wait a month for my Evo to arrive? Insane.
I got lucky and got my order in before they raised the price. 169 + 50 bing cash back plus avoiding 45$ in taxes here in CA. It arrives tomorrow =).
Darth Duane said:
I got lucky and got my order in before they raised the price. 169 + 50 bing cash back plus avoiding 45$ in taxes here in CA. It arrives tomorrow =).
Click to expand...
Click to collapse
Holy crap, shut up! Mine is arriving tomorrow as well! . Of course, I placed my order when it was back at $189.99, but it's still a great deal.
Any idea what'd happen if I tried to order this even though I'm not eligible for an upgrade from Sprint? I'm trying to see if I can grab one of these to participate in development. Although, I'm not sure I'm willing to blow $450 for the privilege.
Ok. I'm on Wirefly and I want to add this phone as a new line on a family plan.
I am seeing:
Service Plan: $9.99/month
Sprint Data Pack - mobile web, web-based email, and basic Sprint TV/Music: $15.00/month
4G Premium Data: $10.00/month
What's that $15/month part? If my family is already on the Any Mobile Any Time with data included, is that required?
I want to try and put this in ASAP!
sidepart said:
Any idea what'd happen if I tried to order this even though I'm not eligible for an upgrade from Sprint? I'm trying to see if I can grab one of these to participate in development. Although, I'm not sure I'm willing to blow $450 for the privilege.
Click to expand...
Click to collapse
It does look like I can get this for $189 (+$50 bing cashback) if I select that I would like to extend my contract with Sprint. I'm a little curious about this, you'd think that I shouldn't be able to do this, but at the same time Wirefly probably has no idea that I started my contract in November 09. I'm just worried about what happens when I get the phone! Is no one the wiser? Do people just not know? Maybe I should try this out and give you all an update as to the outcome. I'm willing to bet if there's some kind of foul up and a cancellation charge appears on my account, I could possibly settle it with Sprint feigning ignorance. It's not like I want to jump ship or anything after all, I like Sprint.
Hope you find out. I'm on my hero and not due for upgrade or anything... I wanna upgrade to evolution from hero, but don't have hundreds of dollars
-------------------------------------
Sent via the XDA Tapatalk App
I realize that you are not getting a subsidized tablet here (if you pay full retail) but I was wondering if the month to month will still ding your credit and will they require a "deposit" to complete the activation process.
This is my only worry and I have yet to see anyone ask that so if anyone is familiar please let me know.
[edit] Well after calling around 5 Verizon Wireless stores I have come to the consensus that if you have bad credit and no existing phone line through Verizon that you will more then likely have to pay some sort of deposit for the month to month activation. They quoted me prices of $120-$400 for deposit if you have bad credit.
I was under the impression that the month to month plans didn't require any sort of credit check. I'm not willing to give that kind of information for something that I intend to immediately cancel within minutes. This is going to be interesting to see what happens.
Sent from my EVO using XDA App
From the information I was able to get they will ding your credit even just for month to month just to make the Verizon account, one representative even told me that you will get billed for the month and activation fee and will not be able to pre pay. That really sucks for some of us. I still plan on getting one but this brings up more expense on a already expensive purchase.
You may want to call were you plan on purchasing it and asking.
i will let you know what happens as i have bad credit also. i ordered through wirefly and they have to authorize a credit check through verizon. That will probably start today or tomorrow. If i pass then im sure you will too.
What if you plan to pay for the Xoom and all data fees through Debit? They can't possibly NEED your credit, I don't even own a credit card!
Arcadia310 said:
What if you plan to pay for the Xoom and all data fees through Debit? They can't possibly NEED your credit, I don't even own a credit card!
Click to expand...
Click to collapse
They still do. It's crap but they do. I suppose because they are risking you using minutes/data before any bill comes to you since they are a post-paid service. That is the problem, even with month-to-month data plans its post-paid. That way, instead of cutting you off like they should if you go over your data allotment, they can start racking up the charges.
I am on hold right now with Verizon, I am going to see if I can get the credit check done ahead of time like I did when I bought the HTC EVO. The guy just said there is no credit check on unsubsidized, but after I asked if you he was sure for the third time he had a revelation, said "oh ****, hold on". I am now holding on to see.
And so you know, even without credit card you still have a credit score .
EDIT: Yes there is a credit check if you buy unsubsidized. He said they have some "new conditions" or something new and that I would be "pleasantly surprised". Unfortunately, unlike Sprint, they have no pre-qualification. I am now calling Best Buy and hoping they will do it for me. I refuse to show up to pick up a 800$ tablet only to be told I have to pay between 100$ and 400$ for 1 month of a data plan I DON'T WANT.
I have been fine up to this point, but I am now getting ready to throttle someone.
setite said:
They still do. It's crap but they do. I suppose because they are risking you using minutes/data before any bill comes to you since they are a post-paid service. That is the problem, even with month-to-month data plans its post-paid. That way, instead of cutting you off like they should if you go over your data allotment, they can start racking up the charges.
I am on hold right now with Verizon, I am going to see if I can get the credit check done ahead of time like I did when I bought the HTC EVO. The guy just said there is no credit check on unsubsidized, but after I asked if you he was sure for the third time he had a revelation, said "oh ****, hold on". I am now holding on to see.
And so you know, even without credit card you still have a credit score .
Click to expand...
Click to collapse
Hopefully you don't need a 750 score to buy an overpriced device with a $20 one month plan.
Well if it's of any relief there is a Wirefly Video of this up showing the activation process and the ability to skip it entirely to use WiFi only!!!! It's at the end of the video.
http://www.youtube.com/watch?v=ieK1tWYZWGI
I still think they are going to require activation, I hope that this allows for some wiggle room though.
keitht said:
Hopefully you don't need a 750 score to buy an overpriced device with a $20 one month plan.
Click to expand...
Click to collapse
It's all bull anyway. With sprint.. for the evo.. I had to do like 5 credit checks, it was weird it kept not saving. Each credit check said congratulations.. 150$ security deposit. For no apparent reason, the last time when I actually was calling to activate I was approved with NO security deposit. I wanted to say huh.. but I just kept quite and sure enough, my bill didn't have a security deposit on it . If they want a security deposit, I will demand a discount equal to the security deposit + a subsidy .
Having to pay a security deposit on 20$ worth of data.. frakkin toasters.
setite said:
It's all bull anyway. With sprint.. for the evo.. I had to do like 5 credit checks, it was weird it kept not saving. Each credit check said congratulations.. 150$ security deposit. For no apparent reason, the last time when I actually was calling to activate I was approved with NO security deposit. I wanted to say huh.. but I just kept quite and sure enough, my bill didn't have a security deposit on it . If they want a security deposit, I will demand a discount equal to the security deposit + a subsidy .
Having to pay a security deposit on 20$ worth of data.. frakkin toasters.
Click to expand...
Click to collapse
Depends on how many times you tried in a short amount of time.
Retailers are by law only allowed to send one credit check hit in a certain duration.
Systems I have worked on just finally balks at repeated requests during said time frame and will let the user on through with a flag for a rep to check up on it later - beats a lawsuit for ruining someone's credit further.
My 2 cents worth anyhow..
I am irritated by this whole process. You can't even addit to your existing VZ account. They are unnecessarily running a credit check. In this day and age you have to limit how many times your records are accessed.
All that being said, when I worked for Verizon landline, the credit check was to make sure you were who you said you were and that you didn't owe them money.
I will be curios as to how you make out. Has there been any feedback from people who have bought other tabs?
For those worried about a credit check and you have bad credit, I just passed mine so I dont think you guys have anything to worry about.
Just stopped into a Best buy and a manager told me that the $799 xoom would not require a credit check. I guess YMMV
I just failed the credit check, 400 deposit at costco :-(
Sent from my HTC Vision using Tapatalk
unknown_owner said:
Just stopped into a Best buy and a manager told me that the $799 xoom would not require a credit check. I guess YMMV
Click to expand...
Click to collapse
Call back and see if they got the memo from Verizon not forcing people to activate full price xooms.
djunio said:
I just failed the credit check, 400 deposit at costco :-(
Sent from my HTC Vision using Tapatalk
Click to expand...
Click to collapse
Wow. Your credit must be rock rock bottom to require the maximum deposit. What did you do!
djunio said:
I just failed the credit check, 400 deposit at costco :-(
Sent from my HTC Vision using Tapatalk
Click to expand...
Click to collapse
oh **** man sorry to hear that.
Its low as hell, its a 525 lol. I went to bb and got it
Sent from my HTC Vision using Tapatalk
djunio said:
Its low as hell, its a 525 lol. I went to bb and got it
Sent from my HTC Vision using Tapatalk
Click to expand...
Click to collapse
oh good, a happy ending after all lol
I purchased from best buy without activating the device this morning. $799.99+tax out the door.
I was not sure where to post this at but alot of you guys are absolutely helpful
so i figured i'd post here and ask for your help. Sorry mods and i hope this
doesn't get moved!!! It is a little long so i apologize for ranting
I've been with Tmobile since November 2010 and i was told I would be able to
switch over to post paid from flexpay in 6 months which i estimated around April.
Good deal. I am on easpay(automatic drafting) and the payments are always on time. Last month, I paid my usual amount for one line. Cool, everything is fine.
A week or two later, i decide to add a line for my brother to get a phone. Being flexpay, i have to of course buy the phone and make a payment in advance for services as well as month in advance since it is in the middle of the bill cycle. Again, no worries everything is cool.
So low and behold the phone gets here and the same day it gets here, both his and mine line are suspended for nonpayment(even though i made a payment for both). I call in and talk with the reps from the Philippines and they tell me they can't find a payment.
So i am basically getting annoyed because i always pay on time and they are telling me i have not paid for either line.
So i used the trick and I called back and instead of using my number, i just typed in my friend's number(She is postpaid) and i got their division of postpaid customer service and explained the situation. They filed a lost payment and while they researched it, they reinstated my account. Eventually that was solved.
Okay, so flash forward to two weeks ago and the same issue occurs except this time I didn't make a payment nor was automatic payment supposed to take the payment out. It is due on March 3rd and it took the payment out
at the end of February.....
So i call in and dispute this and they what..."Can't find the payment" and they have to do another lost payment search and it will take 3-4 business days.
I go on vacation for Spring break and I decide to call in and figure out what is going on. I've given them nearly 2 weeks to fix it.
So now...
1)Can't find the payment(even though my checking acct shows it was taken)
2) They closed the case of the missing payment...Didn't contact me by phone email, text, letter in the mail or anything letting me know the case was closed and letting me know what else i could do or needed to do. They just closed the case and had i not called in, i would have never have known it was closed.
Basically they can not find a payment and even now that i have taken the actual checking out statement in to the store and had them fax it(while i was there) they are still telling me nothing can be found.
It's $101. I am not worried about this money. It is the principal of the situation and the fact that I do not want to be apart of a company
who takes money but can't find the payment.
I didn't mail the money or a money order. It is an electronic payment.
There should be footprints everywhere that shows a payment. And i
don't see how the same exact issue can happen in less than 3 weeks
apart.
any suggestions? what would you guys do?
The fact is, you have proof in the bank statement that T-Mobile collected money from you. Sounds like you're going to have to climb the supervisor ladder until you get someone who has some authority. They can't deny a payment when your bank confirms they took it, so it's just a matter of following it through to the end. As to how you view T-Mobile and whether you wish to stick with them, that's up to you.
Is there anyway to get contact with someone above the call center reps? I've spoken with 2 supervisors(obviously from the Phillipines) and it has just been
an annoying ordeal.
I am only sticking with tmo until the Xperia play or Bionic is released(or some new windows phone catches my eye).
I just need to figure out how to get in contact with someone above the call center reps
They tried to screw me over too when I returned my g2 and got a mt4g. They were charging me for both still because I just did the thing where you add payments to your bill. They were still charging me for the phone I returned and the new one. For about a month of fighting with them, they just kept saying we don't see the payment then they started telling me they returned my money which wasn't true because it wasn't in my account and a credit was never made. So I called the bank and bam 3 days later I got my money. Go to the bank and tell then T-Mobile said they returned you the money and you haven't received it. They will return it for you and take care of the liars at T-Mobile. Been with them for 8 years, I don't know why they were gonna lie and try to screw me out of $138. Bullcorn.
Sent from my HTC Glacier using XDA App
I can almost guarantee the payment was accidentally posted to your friends acct.
@Chad, haha that is doubtful
But anyway, after threatening to leave and take both lines with me to Verizon, she credited my account for the next billing cycle 54 bucks.
Small compensation but at least i got a decent rep who actually did something in my favor.
And I already called my bank and disputed the charge and i should have my 101 dollars back by tuesday the bank rep said.
This works out in my favor. I am still leaving them because i find their flexpay customer service horrible and since my next bill is not due till May 5th now, i am
able to A)save a month of paying a bill B)able to wait and see what comes out for
the other 3 carriers at CTIA
Sounds like Sprint is already taking over, in the CS dept.
There's a big push to get ppl from fp to post paid. Have you asked if you're elegible for conversion?
I've seen payments post to the wrong acct before.
Me too same exact situation here. Was grtting chastened for the g2 and the 4g. Lame.they did fix it though.
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I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
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It does your probaly going to have to wait another 6 months to get post paid. Make sure you have that they are at fault so get it in writing. I myself pay full price for my phone out of contract plan. Since its cheaper in the long run anyway.
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carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
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If you want off flexpay go into a corporate store and get them to call. In the store they have the same list to see if your prequalified or call from someone's phone who goes to regular customer care.
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Eh, it's all good.
I'll just drop the 200 for the ETF or sell the line to a friend
I am WANTING THAT FRIGGIN Xperia play
Xoom coming to sprint tomorrow still $599. I don't know if I am just easy out of the loop on this or what and a google search told me nothing. But I went into my sprint store today and they told me that the xoom is launching tomorrow. They even offered to let mar have one today but I'm not interested. Just thought I would let you guys know if you didn't already. Like I said couldn't find out on google.
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bsbokc said:
Xoom coming to sprint tomorrow still $599. I don't know if I am just easy out of the loop on this or what and a google search told me nothing. But I went into my sprint store today and they told me that the xoom is launching tomorrow. They even offered to let mar have one today but I'm not interested. Just thought I would let you guys know if you didn't already. Like I said couldn't find out on google.
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Xoom wifi is being sold in stores.
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It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.
trhonda2000 said:
It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.
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Me too! 10 chars
trhonda2000 said:
It was available on the store officially 5/8, I ordered mine last night, can't wait!!! Love that I can charge it to my account and pay it off on my own time.
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How do you do that. I would jump on this if I could do that.
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Wouldn't you have to pay it off on the next bill? I don't like charging stuff to my account because I'd rather pay for it in full. I didn't know you can essentially finance equipment.
gqstatus0685 said:
Wouldn't you have to pay it off on the next bill?
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That is the way it has always worked with my account...
Just make sure you dont get caught up dude @ the guy who said he would pay it off at his own pace.
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the xoom was released on sunday. i ordered one and have it now. none of the stores had it in stock.. perhaps tomorrow they will. i sold my 3G version....
and yes you can charge equipment to your account.
I'm a girl btw, and I was told by the Sprint collections department that you do not have to pay it off in full the next billing cycle, that there is no time limit as long as they see you are paying on it, so we will see.
EDIT TO ADD: I was told that I had no limit on my account, not sure if that has anything to do with it. I know Sprint implements "spending limits" to some customers and some have no limit, so not sure if this has anything to do with it.
Too bad they don't have a 3/4G version available. Would love to add it to my unlimited plan.
trhonda2000 said:
I'm a girl btw, and I was told by the Sprint collections department that you do not have to pay it off in full the next billing cycle, that there is no time limit as long as they see you are paying on it, so we will see.
EDIT TO ADD: I was told that I had no limit on my account, not sure if that has anything to do with it. I know Sprint implements "spending limits" to some customers and some have no limit, so not sure if this has anything to do with it.
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That's the most insane thing I've heard in a while. I've never heard of anyone doing this. So you're going to float your bill and pay fees and other penalties until you can afford to pay it off? If you have even a slightly good credit rating you could get a $600 credit card with 0% for a year probably...
i added a couple of mobile phones several years ago to my account--not at the same time but one was one year and then a year later or so..
anyway, i paid the mobile handset off across 2 billing cycles at least (phone was like 600 ish then) and had no fees or extra costs.
the main thing was paying your wireless bill on time.
home girl's case may be solid and unique to her case so i am inclined to believe her based on my past experience.
you must not have any limits or ASL on your account and be in good standing with no past due balance. im sure you may know this...
From what I was told purchasing "equipment" doesn't incur fees, only your service bill does. I will still pay my service bill on time but the equipment I charged will be paid off in payments. After searching online I too am seeing conflicting information regarding this, so now I'm slightly leary. Worst case scenario I will be sending it back if what I was told was false.
Yeah I've been with Sprint for like 7 years since I was in high school. I don't have a spending limit on my account and pay my bill in full every month and never had one late payment. I don't like to bill to my account but to each is own.
I prefer to just pay it in full just be to be on safe side of things. Good luck with your purchase though but just make sure you call to verify the payment plan options because it's harder to get things fixed when they are screwed up.
I'm only saying to call because every time I call Sprint I get conflicting information and nobody seems to know what they are doing. Also if you want to check your Sprint Credit Worthiness log into your Sprint account then delete the address bar and replace it with this:
javascript:function getYesNo(s){if(s=='Y') {return 'Yes';}else{return 'No';}};alert("Your Hidden Stats:\n\nSprint Financial Value: "+loyaltyAccVal+" of 10 (higher is better)\nCredit Class: "+creditClass+"\nAccount Spending Limit: "+getYesNo(aslFlag)+"\nHotlined Account: "+getYesNo(hotlineFlag));
and hit enter. A box will pop up and that will show you. I believe it would be correlated to the results if they will allow you to bill to your account.
Mines shows:
Sprint Financial Value: 7 out of 10
Credit Class: G1
Account Spending Limit: No
Hotlined: No
Well I've gotten conflicting info when calling. When I speak to sales they have no idea and put me on hold to find out and then tell me it has to be paid in full after speaking with the "collections department", when I spoke to someone in billing I was told that it doesn't have to be paid in full and many customers have "made payments" on purchases billed to their account. I would love to pay for it in full but I can't shell out $600 at once so that's why this option appealed to me, if it turns out that's not the case as I stated before I will give them hell and worst case scenario return the equipment.
Yeah just looking out for you. I always call multiple times and ask for a manager because there are a bunch of nifnards working for Sprint.
gqstatus0685 said:
Yeah just looking out for you. I always call multiple times and ask for a manager because there are a bunch of nifnards working for Sprint.
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LOL isn't that the truth! Its going to really piss me off if that's not how it works for my account as I was really looking forward to getting the Xoom and accessories I ordered. I hate calling there because I can never get a straight answer about anything, and the order is already out for delivery so too late to cancel if that's true, I will truly give them hell if I was given false information.
there is no pay plan. they give you about 2 bill cycles which is plenty. if you need more time, make sure you are showing good faith--by paying your wireless bill and also paid a good portion of yourequipment--this gives you good favor with the account rep and they may be more inclined to help.
we all want to pay our balances off at once--however sprint extends this as a courtesy to their good customers. if you know you can afford the device you can maximize your purchasing power in a short time period.
I did call accounting services again to confirm my initial answer towards this. I was told there is no official "payment plan" per say, however they do not "require" you to pay the equipment off the following billing cycle. He did mention as long as you are paying your cell bill and making payments towards the balance there should be no problems, however he recommended that its paid off in a "timely manner". So yep, basically what the poster above me said. We shall see...
My phone insurance expires today since I cancelled it (£9.99 pm, damage, theft, etc) as I was going to change to a slightly better deal at £8.99. I do have two backup phones, HTC diamond and HTC artemis if I need them. With the monthly expense and £30 excess in the event of a claim or £60 excess if I claim twice within 6 months, is it still really important to insure it?
The other thing is, if my phone is lost or stolen, what would happen to all my contacts and calendar backups on google calendar and google contacts once I cancel the phone/sim card, as I won't then have an android phone to access them.
For that reason, I suppose it makes it more important to have insurance so I can get a replacement android phone, ie, the SGS2 again?
I guess I'm almost answering my own questions, but would like to know how importantly some of you take insurance.
Stand the bet myself .
jje
JJEgan said:
Stand the bet myself .
jje
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What does that mean?
the google info you can access online without a phone if necessary. having insurance isn't enough. you need insurance that will actually pay out when you need it and not have stupid claused that negate every possibility of when you'll need to make a claim
You can Use Samsung Dive to clear your stuff if lost or stolen, and your google contacts are safe in google account which you can access through pc as well.
I never liked insurance, as now you can remote wipe phones if lost
Samsung has - Samsung Dive
HTC has - HTC sense.com
WP7 - has a similar one as well via Zune I think
Apple - has via Itunes is it
got a 24 month contract with my sgs2, so yeah insured
Roman5 said:
What does that mean?
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Insurance is a bet £500 to whatever the payment is .In your case £120 a year .
Rather than spend the £120 i stand the risk myself mainly due to price for the amount risked far to high .
jje
So if I wipe the phone, you're saying I can still access all my calendar appointments and contacts so I can at least type them into my old windows 6.1 phones?
Is samsung dive some free app I need to download?
And finally, are you saying that you personally wouldn't be that bothered about not having insurance to be able to give you a replacement £500 SGS2 in the event of losing it?
My contract is 18 months and my next upgrade is nov 10th next year. I'm trying to decide if I could happily live without a replacement SGS2 and just go back to my diamond til my next upgrade.
all your data is there in "the cloud" and accessible online. log into your gmail and all the links are there.
i'd have insurance for the loss of the phone but just be wary. most are essentially scams as they cover you in insanely weird in what they pay out on
tommo123 said:
all your data is there in "the cloud" and accessible online. log into your gmail and all the links are there.
i'd have insurance for the loss of the phone but just be wary. most are essentially scams as they cover you in insanely weird in what they pay out on
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Cool.
Well, the insurance company I'm considering are the ones T-Mobile, my carrier, use. £8.99 a month, only minimum 3 month contract, £60 excess for first month, £30 for following months, £60 excess if 2 claims in 6 months. Not tied to any contract, no even after I claim. The insurance I just cancelled tied me to 18 months contract in the event of a claim, hence why I cancelled them. So, based on that info, would you say that's a reasonable deal?
nope.
very few are decent. some have clauses that dont cover for when you leave a phone in a public place, or in a location not covered by the manufacturer. so if you leave it on a train, or put it in the washing machine - neither are covered
heard the O2 one is decent
I cancelled the insurance that got bundled with my contract.and registered my phone with my bank account(natwest) which offers me free mobile insurance. Nit sure if every type of bank account offers that though.
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stoney73 said:
I cancelled the insurance that got bundled with my contract.and registered my phone with my bank account(natwest) which offers me free mobile insurance. Nit sure if every type of bank account offers that though.
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Ah, thanks for reminding me of bank insurance. Yeah, I'd completely forgotten that my bank, barclays, had given me a leaflet on phone insurance. It says 'this policy is provided as a benefit of you being a qualifying account holder'. I wonder if that means it's free? They let me have 2 claims a year. The policy comes into effect 7 days after registration. I'll check it out at the bank tomorrow, I might be saving myself a bunch of money!
edit: right then, I rang the barclays number and got a very helpful bunch of replies from the man. He said I need to open the new account which costs £5 a month to keep open, and that £5 includes the insurance. He said it would be the same for for you and your nat west account, that your free insurance is based on paying to keep an account open. Everything else I asked him got favourable replies so I'm gonna go ahead and do that tomorrow when I pop into the bank. Can't go too far wrong at £60 a year.
I have insurance on mine.... at $20 per year I could not refuse to go for it.
Where from? www.anwb.nl for peeps in The Netherlands
Only downside:they do a linear % write-off to $0 in 3 years, and when it's worth less than 50% - so after approx 18 months- I would not get a full refund if lost or stolen (or broken), but the calculated %. But in a year and a half I won't mind anyway.
Not that I have ever broken or lost a phone, but at 525 euro these SGS2's are a bit expensive not to have insurance for it....