Recently my touch screen does not work once my lockscreen comes on. I can't figure out if it a hardware issue or software issue. If you had similar problem let me know if there a solution to fixing this.
I drop my phone a few months back and crack the bottom of the screen near the end button, so i can't send it in for warranty purpose.
I am having the same problem with one of my HD2's and T-Mobile never got back to me. I contacted HTC and they suggested sending it in for repair.
Related
hello i have a problem with the touch screen...sometimes the touch didn't function corretly and seems to be disalligned.i've alredy tried to fix the problem with a hw reset and with the allignment option but nothing happend.anyone know how to fix the problem?
sorry for my bad english....
Try using the touchscreen again while pinching/squeezing the back and front of the phone together on the left hand side of the phone. Does it work as normal doing this?
yes it's work but i must doing a very high pression and when i relese the touch screen didn't function.
Same happened to my Prophet, all of a sudden the touchscreen failed.
IF ITS STILL UNDER WARRANTY SEND IT BACK FOR REPAIRS OR REPLACEMENT. Otherwise try cut an old credit card in half and place one half between the battery and back cover of the phone. This will preform the same function as if you were squeezing the phone like you did before (except hands free).
Dust
Look for small pieces of dust between the digitizer and the chassis, this can disalign the screen too.
Hi mates yesterday i bought a used herm...with excellent condition. but when i opened any dialog. the window closed automatically. and the screen light remains always on. and touch is creating problems.
and after some time the touch screen totally stop working. i dont know what happened. al the buttons are working fine. i upgraded my t-mobile herm to its original t-mobile wm6 rom. and again the touch screen is not working. and the screen light always stay on..
so is this hardware or software problem.?
guide me if you have any clue about this..
according to my thinking.. i think some button is pressed continuesly.. but everything is working fine.. only the touch is not working.
broken digitizer for the touch screen, buy a replacement lcd/digitizer together and replace yourself, about $100Aud. Use Mike Channons site to download the service manual. Use the search function and type in "htc service manual hermes".
As for the light, you will have to use your buttons to navigate to settings>system>backlight>battery power and external power. you can select how long the backlight remains on for.
Cheers...
Hi mate thanks for your reply.. Actually the situation is that. the screen is working perfectly. all buttons are also working perfectly. but suddenly the touch feature stopped working.
that time i was just opening some menus and they closed automatically. it looks like that there is some button pressed. and the screen light never stops. it continuously remains on. all buttons are working perfectly and everything. on the touch feature is not working.
i upgraded my device with genuine shipped t-mobile wm6 rom and again it stopped at the starting screen where i have to click the screen and the device brings the window for stylus adjustment.
so i wanna ask that is this also possible that some touch drivers are corrupted or something like this.? or is this a hardware failure.?
Kind Regards
I had same problem, it was hardware. Thats why I said to change the lcd. It is theoretically possible to replace JUST the digitizer, BUT, it is a MAJOR hassle.
As for getting past the alignment stage, look up Remote Screen Alignment. Its a cab file that stores the alignment settings on your pc. You WILL have to have a friend that has the same phone so you can get their settings as you need to copy them to your pc first. You can then copy the settings to your phone so you can use it until you replace that pesky lcd...
Cheers.....
I had a similar problem with my hermes. After a lot of investigating, I found out that this is a heat related issue with the hermes. The unit will heat up an some connection somwhere gets messed up and continually registers ghost taps on the upper right corner of the screen, which causes the continual opening and closing of programs/task manager. This overloads the phone which then causes the screen to eventually become unresponsive due to excessive computing.
With my phone, it must be heat related because it will only occur during or after heavy use or overcharging. Other people have had this exact problem with the conclusion being overheating. The worse part is, there is apparently no way to fix this, replacing the screen doesn't change anything. setting your screen alignment very far left will fix the problem but then everything you tap needs to be compensated for.
Good luck, hate to be the harbinger of bad news, but it's better to know whats wrong and that you can't fix it then not know whats wrong and keep trying to fix it.
same problem here... only my hermes is overheating already after 5 minutes use...
in the morning it works and when i put it in front of the airconditioning the touchscreen also works...
somebody who has an idea where to look for a solution??
kingsfan said:
same problem here... only my hermes is overheating already after 5 minutes use...
in the morning it works and when i put it in front of the airconditioning the touchscreen also works...
somebody who has an idea where to look for a solution??
Click to expand...
Click to collapse
Some of the suggestions in the white screen thread/s might help. The problem is that those who have the heat related problem will find it very difficult to trace the actual fault. The heat may be causing miniscule expansions on the boards / components and connectors. The tiniest of cracks or poor connections can therefore break with the expansion.
Another theory is that rather than heat it might be a capacitor that is breaking down either over time or again through heating. Unless you are a skilled electronic engineer that is virtually impossible to check, particularly since schematics are not available.
You might just be lucky if you dismantled and re-assembled - it might just re-set a connector or adjust a board so it does not get affected in future. That would be very much a matter of luck and of course potentially the situation might be made worse!
Mike
Hi mates. I am back with some issue.. i moved my device to a repair center and he said that its a software issue. and he fixed my device without changing any rom.. i dont know how..
but again when i open some window like programs. the right scrollbar make a problem... when i move scrollbar it automatically press the top close button..i aligned my screen 3 times but same problem with right side scroll bar.
and after playing with it. the touch totally stopped.
now the thing is.all the buttons are working fine and everything is working fine. even sms and calls. but when i check sms and press my scroller button. it displays the right click menu instead of opening the sms. and the screen light is continuesly on. as something is pressed. so. i think this thing wil help. i am now trying this method to check my pc.
http://inuchanbt.blog54.fc2.com/blog-entry-99.html
check this out as well.
i will send you details soon.
might just have something lodged between the case and screen.. also to get rid of the screen alignment, cable it up and delete welcome from the startup programs and then reset it.. should get you past it so at least you can use it until you repair your screen
I had my evo's (003) touch screen die where the main screen didnt light up but the buttons did. I couldnt see anything on the phone but it did work and I could make calls with bluetooth etc.. SO, I took the phone into the store and they replaced the entire screen which includes the front buttons and side volume rocker etc.
HOWEVER, now the bottom buttons (home, back etc) do not work. Has anyone had this issue? Im taking it back for them to put ANOTHER screen on.. I did find this video of almost the same issue I am having:
Im wondering if other had this issue and if there might be a bad batch of replacement panels... The service tech told me I needed to hard reset to get the buttons working and I did and same issue....
Thanks....
I have had that happen before even white spots on screen and where it became unresponsive to touch locked up. Had it swapped out and the new one had the screen coming apart. Then the next one wasn't glued on right windex got on the lcd. Got my phone from Asurion and they sent me one with glue all over messed up charger port and the screen had 15 lines running str8 down the center.
I have no idea why but I believe there is a bad batch of panels still running around. Now I have a brand new 0004 evo Asurion gave me after I called and talked to them takes awhile to get through to someone. But worth the 100.
Sprint store always gave me refurbs with big issues always such as screen issues and broken volume button and camera issues.
Hi all ,So the story goes is I had my cracked screen replaced by my insurance 2 months ago. My new screen was fine up until a few week ago when this started happening..
youtu.be/lXv5xBA-r9E[/url]
Basically when I press hard on the top right of the screen I get ghost touches all over the screen. It also happens all the time when I use a case because of the pressure on the top right part of my screen.
I noticed that I can get my fingernail in between the 2 parts of the phone on the side. I really don't want to go a month without my phone again so I'm reluctant to send it off to insurance. Has anyone had this problem? Should I try a phone repair shop? Does this happen if a screen isn't fitted properly or is it another problem? Thanks
Seems like a faulty digitizer
More info... The screen works fine when I press it normally. It only goes crazy and when I press slightly harder or if there is a case on
Hi there.
After one month, the phone starts to tap himself in the bottom of the touchscreen. It happens on safe mode and even in TWRP so I think it's a physical problem.
I've recorded a video showing the issue:
youtube dot com watch?v=7wYU-IhQaKQ (cannot post links yet)
Anyone with a similar problem? I cannot change it since I bought it in USA during a travel, I'm from Chile.
i got one that the same part of the touch screen stopped working. i think you should consider sending it back in some way
Mine also not working bottom part of phone
Soft keys not working
On my moto x style the Back, Home and Multitasking Bottons are Not working but in locked state I can use mic, unlock and camera button. All other area on display the touch is sensed and works but on the soft buttons area the touch is not sensed and the buttons are not working. I cannot use my mobile because of this. All it started with ghost touch, then multitask button got unresponsive.
I called to Motorola support. They advised me to FDR. Even after this I m not getting the buttons to work. So now they have advised me to return the device at repair center.
khagolsan, what was your resolution to this? I am having the same problem.
moto x style - soft keys not working
Croda said:
khagolsan, what was your resolution to this? I am having the same problem.
Click to expand...
Click to collapse
I tried unwillingly resetting the phone 2 times (once soft reset and once hard reset) as instructed by the call center expert ( ) of motorola but nothing worked. I also lost valuable call logs and SMS in doing this .
Then they suggested me to visit service center. The service center person diagnosed it as a display problem and kept the handset for 10 days for display replacement. A week back only I got it replaced free of cost, since handset was in warranty .
Now I am using it, let's hope now it will not have any problem.