Hi mates yesterday i bought a used herm...with excellent condition. but when i opened any dialog. the window closed automatically. and the screen light remains always on. and touch is creating problems.
and after some time the touch screen totally stop working. i dont know what happened. al the buttons are working fine. i upgraded my t-mobile herm to its original t-mobile wm6 rom. and again the touch screen is not working. and the screen light always stay on..
so is this hardware or software problem.?
guide me if you have any clue about this..
according to my thinking.. i think some button is pressed continuesly.. but everything is working fine.. only the touch is not working.
broken digitizer for the touch screen, buy a replacement lcd/digitizer together and replace yourself, about $100Aud. Use Mike Channons site to download the service manual. Use the search function and type in "htc service manual hermes".
As for the light, you will have to use your buttons to navigate to settings>system>backlight>battery power and external power. you can select how long the backlight remains on for.
Cheers...
Hi mate thanks for your reply.. Actually the situation is that. the screen is working perfectly. all buttons are also working perfectly. but suddenly the touch feature stopped working.
that time i was just opening some menus and they closed automatically. it looks like that there is some button pressed. and the screen light never stops. it continuously remains on. all buttons are working perfectly and everything. on the touch feature is not working.
i upgraded my device with genuine shipped t-mobile wm6 rom and again it stopped at the starting screen where i have to click the screen and the device brings the window for stylus adjustment.
so i wanna ask that is this also possible that some touch drivers are corrupted or something like this.? or is this a hardware failure.?
Kind Regards
I had same problem, it was hardware. Thats why I said to change the lcd. It is theoretically possible to replace JUST the digitizer, BUT, it is a MAJOR hassle.
As for getting past the alignment stage, look up Remote Screen Alignment. Its a cab file that stores the alignment settings on your pc. You WILL have to have a friend that has the same phone so you can get their settings as you need to copy them to your pc first. You can then copy the settings to your phone so you can use it until you replace that pesky lcd...
Cheers.....
I had a similar problem with my hermes. After a lot of investigating, I found out that this is a heat related issue with the hermes. The unit will heat up an some connection somwhere gets messed up and continually registers ghost taps on the upper right corner of the screen, which causes the continual opening and closing of programs/task manager. This overloads the phone which then causes the screen to eventually become unresponsive due to excessive computing.
With my phone, it must be heat related because it will only occur during or after heavy use or overcharging. Other people have had this exact problem with the conclusion being overheating. The worse part is, there is apparently no way to fix this, replacing the screen doesn't change anything. setting your screen alignment very far left will fix the problem but then everything you tap needs to be compensated for.
Good luck, hate to be the harbinger of bad news, but it's better to know whats wrong and that you can't fix it then not know whats wrong and keep trying to fix it.
same problem here... only my hermes is overheating already after 5 minutes use...
in the morning it works and when i put it in front of the airconditioning the touchscreen also works...
somebody who has an idea where to look for a solution??
kingsfan said:
same problem here... only my hermes is overheating already after 5 minutes use...
in the morning it works and when i put it in front of the airconditioning the touchscreen also works...
somebody who has an idea where to look for a solution??
Click to expand...
Click to collapse
Some of the suggestions in the white screen thread/s might help. The problem is that those who have the heat related problem will find it very difficult to trace the actual fault. The heat may be causing miniscule expansions on the boards / components and connectors. The tiniest of cracks or poor connections can therefore break with the expansion.
Another theory is that rather than heat it might be a capacitor that is breaking down either over time or again through heating. Unless you are a skilled electronic engineer that is virtually impossible to check, particularly since schematics are not available.
You might just be lucky if you dismantled and re-assembled - it might just re-set a connector or adjust a board so it does not get affected in future. That would be very much a matter of luck and of course potentially the situation might be made worse!
Mike
Hi mates. I am back with some issue.. i moved my device to a repair center and he said that its a software issue. and he fixed my device without changing any rom.. i dont know how..
but again when i open some window like programs. the right scrollbar make a problem... when i move scrollbar it automatically press the top close button..i aligned my screen 3 times but same problem with right side scroll bar.
and after playing with it. the touch totally stopped.
now the thing is.all the buttons are working fine and everything is working fine. even sms and calls. but when i check sms and press my scroller button. it displays the right click menu instead of opening the sms. and the screen light is continuesly on. as something is pressed. so. i think this thing wil help. i am now trying this method to check my pc.
http://inuchanbt.blog54.fc2.com/blog-entry-99.html
check this out as well.
i will send you details soon.
might just have something lodged between the case and screen.. also to get rid of the screen alignment, cable it up and delete welcome from the startup programs and then reset it.. should get you past it so at least you can use it until you repair your screen
Related
I dropped my phone and the screen now doesnt respond properly: The hardware DID successfully upgrade to the XDA ROM. But touching it causes the backlight to go on, - but most of the keys dont do what one would expect them to do: The phone turns on with a reminder from the calendar on the screen which wont DISMISS or CLOSE. Pressing on the windows logo and then on the phone key causes the calendar to come up and I am not sure which numbers are entered when I do manage to get the phone to come onto the screen (none of the right hand numbers seem to work at all). Does anyone recognise these symptoms and/or could they just show that my SX-56 needs the ROM RE-flashing? I should add that pressing the Master Reset button with this ROM in place seems to make the phone shut off and then when you restart it, all of the data remains in place. I wonder if there is any possibility that the XDA ROM has prevented the reset button from working normally?
A user on another forum said that to him, '"Sounds like the digitiser is up the swanee - have you tried recalibrating it?"
10-12 vertical black lines started appearing to the right hand edge of the screen. Sometimes they are there, sometimes not. THere is usually at last one there somewhere. At about that time the screen stopped responding as I mention. Today the left third started displaying the same veritcal lines, though spaced quite far apart (about a millimetre). Screen doesn't APPEAR cracked: Does this sound like a digitiser and if so, how do you recalibrate it please or is there a link to somewhere on the XDA site which I cant find which might tell me? Or could it be the cable is loose in the circuit board? As you touch the lower right hand corner of the metal casing where the vertical lines are, those lines flash (the right 10 or 12) on and off. And every coloured bar everywhere on the screen or word of text has vertical lines on it (the white parts don't)??
Someone on ebay has said that his phone "fell from my pocket and onto the carpet and the screen cracked, I then used it for about a week" "I sold the screen to someone cause the wanted the touch pad part of the screen for there phone". and wonder what it was he sold or which part can be replaced on it? IS there a touch part and a screen part on this phone?
To be honest, itsounds like you have brocken a connection somewhere between the LCD and the gfx output, probably not possible to repair yourself.
I wonder where the break would be?
I thought that might be the case: I wonder if it would be worthwhile trying to get another screen?
I should probably try to take the unit apart and see if some break somewhere can be identified if it is a break as opposed to some electonic part having failed. It SEEMS to be in the lower right hand corner?
hi, i'm a new owner and there are a few things that are bugging me and i'm not sure if it's normal or if it's problematic.
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-keys are mixed up (i supposed because of the Japanese keyboard layout, and i think i saw a fix for this)
when sliding out the keyboard, it takes about 6-8 seconds to adjust from portrait to landscape(with the start menu popping up when going to landscape).
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
sorry for my noobishness and thanks in advance.
ok i've managed to solve the keyboard layout problem and i guess the delay is typical,. but the following problems/issues still exist:
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
thanks in advance.
anyone? any kinda help would be great
ji1386 said:
ok i've managed to solve the keyboard layout problem and i guess the delay is typical,. but the following problems/issues still exist:
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
thanks in advance.
Click to expand...
Click to collapse
Hi ji1386
I'm afraid that does not sound good. I have seen at least two other cases where the keyboard being slid out causes the start menu to pop up. It was concluded that pressure is being put on the touch sensitive screen by the mechanism. This is a hardware issue and can also show as programmes suddenly closing for no ovvious reason and I think this may also be responsible for the touch screen not responding when keyboard open. In summary pressure on the touch sensitive screen somewhere when there should not be.
If the device is under warranty I'd go for an immediate replacement. Perhaps just before doing so I would try a HARD reset just to be sure.
Mike
mikechannon said:
Hi ji1386
I'm afraid that does not sound good. I have seen at least two other cases where the keyboard being slid out causes the start menu to pop up. It was concluded that pressure is being put on the touch sensitive screen by the mechanism. This is a hardware issue and can also show as programmes suddenly closing for no ovvious reason and I think this may also be responsible for the touch screen not responding when keyboard open. In summary pressure on the touch sensitive screen somewhere when there should not be.
If the device is under warranty I'd go for an immediate replacement. Perhaps just before doing so I would try a HARD reset just to be sure.
Mike
Click to expand...
Click to collapse
hi, thanks a lot for the response. it really helps. now for the other problems
-is it normal for the the touchscreen to stop responding to taps when the keyboard is slid out?
ji1386 said:
hi, thanks a lot for the response. it really helps. now for the other problems
-is it normal for the the touchscreen to stop responding to taps when the keyboard is slid out?
Click to expand...
Click to collapse
No it's not normal. The screen should respond as normal. For example when using word, even with the keyboard ou you should still be able to tap for the soft keyboard, tap on bold, centre, tap in text to inser a word etc etc.
If you can't I think it's because the keyboard mechanism is somehow putting pressure at some point on the screen i.e the same issue as the start menu popping up. If a hard reset does not cure this then it's a repair job or replacement under warranty I'd say.
Mike
mikechannon said:
No it's not normal. The screen should respond as normal. For example when using word, even with the keyboard ou you should still be able to tap for the soft keyboard, tap on bold, centre, tap in text to inser a word etc etc.
If you can't I think it's because the keyboard mechanism is somehow putting pressure at some point on the screen i.e the same issue as the start menu popping up. If a hard reset does not cure this then it's a repair job or replacement under warranty I'd say.
Mike
Click to expand...
Click to collapse
thanks mike for all your help.
More bad news...since yesterday, the touch-screen no longer responds at all...completely unresponsive to tap or touch. I've tried hard/soft reseting and still got nothing...
I have however managed to get it to charge through a wall outlet. but it's a bit buggy...
Unfortunately, I bought this phone used locally and the guy isn't responding to any of my phone calls/emails, but whatever karma will come back to haunt him...I was thinking about taking this to a small claims court, but i dunno how to go about doing so and if my case will hold up...
anyway, I've had to take it to a repair shop. They said they'd order in a screen and replace it for $150 cad and it should fix it, if not a diagnosis charge of 20 bucks...
this should bring the total cost of this phone to $725cad...great...
Hopefully it solves all my problems. I'm guessing the start menu problem and the touch responsiveness problems get solved after this.
ji1386 said:
thanks mike for all your help.
More bad news...since yesterday, the touch-screen no longer responds at all...completely unresponsive to tap or touch. I've tried hard/soft reseting and still got nothing...
I have however managed to get it to charge through a wall outlet. but it's a bit buggy...
Unfortunately, I bought this phone used locally and the guy isn't responding to any of my phone calls/emails, but whatever karma will come back to haunt him...I was thinking about taking this to a small claims court, but i dunno how to go about doing so and if my case will hold up...
anyway, I've had to take it to a repair shop. They said they'd order in a screen and replace it for $150 cad and it should fix it, if not a diagnosis charge of 20 bucks...
this should bring the total cost of this phone to $725cad...great...
Hopefully it solves all my problems. I'm guessing the start menu problem and the touch responsiveness problems get solved after this.
Click to expand...
Click to collapse
I certainly hope it works out ok. Changing the screen assumes (possibly correctly) that the screen is at fault. If the screen is fine just getting pressure put on it somewhere then it will be a bit of luck whether it solves problem or not. A key problem here is that the screen is sensitive to touch, even on the area under the bezel - which of course is absolutely daft. Combine this with the fact that there is not a lot of room for heat expansion and the slide out keyboard can cause minor distortions in the casing and you have potential for a certain percentage of devices to have problems. Thankfully now far less than early models but still being reported.
Good Luck
Mike
Took it to a repair shop this week. Opened it up and looks like a damaged flex ribbon cable (possibly from sliding out the keyboard or just a faulty cable) is the culprit behind the unresponsive touchscreen.
Apparently those are impossible to find (if not very hard). i live in Canada where parts for these phones are quite scarce, so I'm not too sure what i should do. The guy said he could try to find a replacement part, but it'd take almost a month.
Anyway, just thought I'd mention it to let anyone with unresponsive touch screens know. I guess just add this to the list of possible causes.
how did you fix keyboard layout problem
Ji1836,
Can you please let me know how you solved the keyboard layout problem.
I also have a softbank X01HT with a japanese keyboard layout. I have upgraded to WM6 BLACK 2.5. But some keys are mixed up like the dot and comma and others as well. I tried the fixes in the wiki but nothing worked.
Aprreciate your help.
Hey guys!
I've seen people complain about broken Wizard LCD/touchscreen around here but none of them said anything about partially functioning touchscreen. So here it goes:
A few days ago my phone stopped responding to taps. Just like that! I updated the phone with the latest ROM from HTC (official) and no change. Since then I've been lurking this forum trying to find something similar ...
I've flashed it with custom roms, now I'm trying the WM6 with the hope that maybe the touchscreen will respond to taps by itself, without me having to keep the left softkey pressed while tapping. I can't decide if this is a hardware or a software issue.
If anyone should have any idea about this, please advise. I'm not afraid to open it up or anything like that...
ps: waiting on a replacement touchscreen I ordered off of eBay. ($12)
Thanks a bunch,
kevin
Same Problem
My touchscreen has been acting up lately and today it just stopped working. Tried many things like you with no luck. However I followed your advice on pressing the left soft key and the touch screen started working.
Does anyone have any clues?
touch screen prob.
if your touch screen is not responding then you have to chang the touch screen if it responce some where in time then you open you device and just resolder the touch screen film connector (back side of screen)its just get drysoldered thats why these things happen like you press rite side of screen and it geting work again if relese its stop working................
you have to do only re sloder the connector of touchscreen
Different Problem
Like the post originator said, the screen does work, you just have to hold the left soft key down while tapping. Also did take it apart and didn't see any problems.
Mine just developed this issue, anyone have a fix? I've got a digitizer (Touch panel) on order from ebay as a 1st step. Anyone have any other ideas?
Thanks!
Ok this is odd, but I'm suddenly having the same issue. Touchscreen doesn't work unless I'm holding the left soft key as well... This has to be software right? Anyone have any ideas yet?
I dont have this problem.. but this is 'interesting' I'm wondering, if it is hardware or software problem. For hardware problem, you can try pressing on the area around the left softkey rather than the left softkey. For hardware, you can check to see if it is working after a hardreset?
phillyjaq said:
Ok this is odd, but I'm suddenly having the same issue. Touchscreen doesn't work unless I'm holding the left soft key as well... This has to be software right? Anyone have any ideas yet?
Click to expand...
Click to collapse
This issue has to be related to corrupted software that was installed, I mean how can this many people have the same exact problem around the same time if it's hardware related. Compare notes: All those having this issue,submit the most recent software that was installed, and if everyone installed the same thing, then that's the culprit!
8125
2.25.11.1
I have a really annoying bug in my WP7 HD2. When i make a call, the screen goes black and i cannot access anything. The call connects fine but the whole phone locks up. I can't access the dial pad for using automated services, nor can i hang up. Hardware buttons do not work either, but light up briefly if i push one. I think its something to do with the light sensor, sometimes if i cover it and uncover, the screen quickly comes on then goes off again. Any ideas? I am using the latest radio from the stock HTC WM 6.5 ROM, and the newer (51t?) radio for WP7. I have tried older versions of both, and a few different WP7 roms all with the same problems.
WP7 Mango (xboxmod/yuki)
UK HTC HD2
This problem also happens on android.
Uhh, sounds awful 'cause you experience also on different Android...
Do you experience this also on a Stock WM 6.5 Rom (of course with the original radio and without hpsl)? If not, you can be relaxed cause it's no hardware fault then. If it's also present on WM 6.5, then it's very likely to be an hardware error.
a little update on my problem. it appears that if i tilt the phone at a 30 degree angle downwards, while in a call, the light sensor functions normally. so at least navigating those phone menues can be done! i think this is a hardware problem, my HD2 did suffer a pretty nasty fall (which resulted in a new screen!) so maybe there was some other damage beside the screen.
matthewharmon102 said:
a little update on my problem. it appears that if i tilt the phone at a 30 degree angle downwards, while in a call, the light sensor functions normally. so at least navigating those phone menues can be done! i think this is a hardware problem, my HD2 did suffer a pretty nasty fall (which resulted in a new screen!) so maybe there was some other damage beside the screen.
Click to expand...
Click to collapse
there are two sensors together to the left of the earphone at the top of the screen, one is a light sensor, the other a proximity sensor. It seems to be the proximity sensor that is at fault. When you put your ear to phone it switches screen off so you dont push buttons.
I have read that the prox sensor can become misaligned when replacing screen. Did it occur after this? warranty?
as soon as i make a call the screen switches off. also the auto brightness doesnt seem to be very responsive. the issue had happened before but it was more of a driver issue than a hardware fault. i noticed it more after the repair, but it was not instant. maybe one of the sensors was lose and after a few months of use it is now misaligned? the phone is out of warrenty, and the 3 month warrenty on the repair is also up, and i have no insurance anymore i am holding out for a new phone. just started a new job so hopefully i can get something outright without being tied to a contract
Same problem
I'm having the same problem I think I noticed it when it was running windows 6.5 but I really noticed it after 7 upgrade. as soon as I make a call I cant access anything. THe bad thing about it is this phone is a replacement. I just got it. Maybe they sent me a badly refurbished one. Has anyone found a solution to this. If i'm smart I know this is not as simple as changing a setting sound like re flash, erasing, re installing, etc.
did you try tilting the phone downwards towards you? when i do this the menu appears and i can access everything. normally i put it on speaker then the screen stays lit then i cna use it as normal
I've searched a good bit and wasn't able to find any information regarding the exact problem I'm having.
Bought a used G6 for starters
No water damage indicated by the sticker
The phone works great on the home screen and app drawer
I turned on dev mode to show touches
When you're in the camera it will stop responding to touches, you can still take pictures using the side buttons. The screen will become responsive again after a couple minutes. This whole time you can take pictures and the screen is functioning just not responding to touch
This happens also when you're loading web pages, even a Google search the screen will stop responding to touch and then eventually start responding again for a short while till you load another page or start moving around the page too quickly it seems. However again the screen is functioning, video previews are playing, just no response to touch.
Loading a game like Asphalt 8 the phone doesn't respond to touches until a couple minutes after the game has been fully loaded.
Even after a hard reset/factory reset the screen will sometimes be unresponsive upon the initial welcome/setup screen and then it will become responsive and you can go through the whole setup without an issue.
Any insight? Any suggestions? If I can't figure it out I'll just get rid of it but it's in great condition a shame it just doesn't function properly.
Thanks in advance!
Looks like some sort of hardware issue...
But before you start to worry...
This might sound like a stupid question but have you tried cleaning your screen with some cleaning solutions?
Sometimes dust mixed with dried sweat can cause severe touch responsiveness issues even if the screen looks like it's clean.
This is an older thread, but maybe I can help someone.
I replaced a touchscreen on a LG G6 and saw that the touchscreen did not work if the back cover was not mounted correctly and the data transfer between the phone and the fingerprint sensor was interrupted. This may be a common problem for users because the connector is small and the back cover is attached with a double-sided tape nearby this connector. It seems that the touch screen is disabled by the phone software without the back cover.
MaBaGeMiFlo said:
This is an older thread, but maybe I can help someone.
I replaced a touchscreen on a LG G6 and saw that the touchscreen did not work if the back cover was not mounted correctly and the data transfer between the phone and the fingerprint sensor was interrupted. This may be a common problem for users because the connector is small and the back cover is attached with a double-sided tape nearby this connector. It seems that the touch screen is disabled by the phone software without the back cover.
Click to expand...
Click to collapse
Thank you so much for this comment!
My gf phone had problems lagging and becoming insensitive to touch, the problem got worse and worse, almost never responding anymore. Performed a factory reset etc, didn't help.
After reading your comment I tried pushing on the back cover while swiping. Now I'm able to revive the phone after pushing hard on the top and bottom left corners, of the back cover.
Thanks a mille !
Lg g6 has back panel from glass and under it you have contact for fingerprint sensor.Somehow if the back panel is loose it can cause touch fail,and you cant use the device touch function!
--->FIX:
So you will have to turn screen off using back button,and then try to press back glass on left and right side of the camera lens !
Then simultaneously press the power button and try to use the touch .
If it does not work tru again around camera lens and turn off screen each time you press the back glass!
For me it worked !