[Q] Password won't work - HD2 General

So I've had this phone for a few months now, and earlier I just felt like backing things up, so I installed the microsoft myphone app and it asked me to restart. After the restart, the phone wouldnt take my pw. i've pulled the battery a few times and that doesn't help. MUST I do a hard reset or has somebody had this exact problem and it magically worked a little later? =)

Your password for what? To get into the actual phone itself?

Search the forum if you like, but this exact thing happened to me less than one month back.
My facility enforces a password policy so I have to use one.
I hated it, but abided by the policy until...I got locked out.
It is a known bug.
A hard reset was the only fix and then, for me, a registry tweak to disable the policy.
Sorry for the news.

It is a known bug, and you have no choice but to reset it.
However, the new 3.14 rom addresses this issue, and while I only have it on a handful of HD2's at the moment, and it hasn't been that long, everything has been rock solid.
I recommend the update.

Related

Cannot answer with green phone or softkey

I've been having this issue for a month or so now. I've tried hard resets, various ROM's, etc. It's intermittent, and I have not been able to establish any sort of pattern. As you can imagine, this is frustrating.
I'm on Sprint, and am under contract for 9 lines until February 2010. I am to the point that I want a different phone, but I need to have email. I do not want a Touch and I'm not too psyched about going back to a Blackberry.
Does anyone have any suggestions to fix this problem, or for a different phone that I can use on Sprint's network? (I have to retain email functionality)
I'm not sure if this is what you are talking about, but I have a similar problem. I am running the same ROM as you (DCD 2.3.2) as well as Radio 3.27, but I am on Verizon's network.
I use S2U2 to lock my device, and occasionally when I receive a phone call I am not able to answer it. The caller ID feature does not work with these instances and all I see is my Today screen while my phone is ringing. The left soft key says "call status" but I have no way of answering, nor seeing who it is that is calling. This is quite frustrating/annoying and I have tried many different combinations in the settings (power suspend on/off, direct draw on/off, etc.) to no avail.
jhendrickson said:
I've been having this issue for a month or so now. I've tried hard resets, various ROM's, etc. It's intermittent, and I have not been able to establish any sort of pattern. As you can imagine, this is frustrating.
I'm on Sprint, and am under contract for 9 lines until February 2010. I am to the point that I want a different phone, but I need to have email. I do not want a Touch and I'm not too psyched about going back to a Blackberry.
Does anyone have any suggestions to fix this problem, or for a different phone that I can use on Sprint's network? (I have to retain email functionality)
Click to expand...
Click to collapse
Standard testing protocol...load the OEM 3.35 package, do not install other applications or tweaks, see if you still have the problem. If not, install applications or tweaks one at a time, waiting sufficient time to determine if the problem reoccurs, and when it does you have isolated the cause.
There are a couple of threads on this from a few weeks ago, we started trying to figure out which application was causing it but the threads fizzled...
The app that it looked like was at fault was Advanced Config, but it hasn't been confirmed - do you have it installed?
As of right now I'm running the newest stock ROM and still have the problem.
I have no applications installed.
I've been doing IT work for 10 years but can't nail down any source of this issue via my own experiences or through searching. I am stumped.
jhendrickson said:
As of right now I'm running the newest stock ROM and still have the problem.
I have no applications installed.
I've been doing IT work for 10 years but can't nail down any source of this issue via my own experiences or through searching. I am stumped.
Click to expand...
Click to collapse
If you have the problem with the stock ROM with no tweaks or added applications, maybe it is a hardware problem. Try getting Sprint to exchange the equipment under the warranty.
Anyone have a solution to this? I had Adv Config, and removed it, but the problem persists. I have progressively begun to remove the last installed programs, resetting each time, but it does not seem to help. I would do a hard reset, but I did not back up all of my info yet. Any help would be appreciated.
Full Disclosure: I don't want to tick of the advconfig guys so I am saying this up front again... It's not confirmed that advconfig is the culprit, but so far, it's a very common factor.
Uninstalling the app didn't work for me either... had to hard reset (too the chance to load the latest DCD... 2.3.2 when I did it). You're going to have to save off what you need and then do that I am afraid.
jhendrickson said:
As of right now I'm running the newest stock ROM and still have the problem.
I have no applications installed.
I've been doing IT work for 10 years but can't nail down any source of this issue via my own experiences or through searching. I am stumped.
Click to expand...
Click to collapse
Take the phone to a Sprint store, they will give you a new one if you have the replacement insurance plan... I think is about $7 a month or so...
I had a friend that was having similar issues, and that is what he did.
He hasn't had the problem since (about 3 months)
Ok, so, I used Sprite backup and backed up my data, then did a hard reset, and of course the problem went away. After doing a restore the problem went away. After a little trouble shooting I narrowed it down to a program called "Bennec83 New Battery Icon (White)" . I have yet to put all my programs back in place that I removed (5 total), but I put this one back on, and the problem re-appeared, I removed it and the problem went away. If It starts to happen after I replace the other programs I will report back here.
that's interesting. I did not have that program installed when I had the issue. perhaps there is a certain combination of registry settings or DLL files or something else that causes this (I am no where near smart enough when it comes to these thing to be able to speak with authority on them).
I hope someone can eventually figure this out once and for all, though my phone still works great after my hard reset a few weeks ago.
Just for the sake of it I put Advan Config back on my phone and what do you know, the issue returned again with that program too. I am guessing that these programs aren't playing nice with one/some of the other programs that I have installed as well, but I am no authority either.
My problem is intermittent. Sometimes after a hard reset or a fresh flash it is fine for a while. Sometimes it's a day or two, sometimes it is fine for 2 or 3 calls and then goes back to the usual. Have to press and hold the green phone for it to answer.
This is happening on stock and custom roms. I do not have the insurance policy but what kind of warranty does the phone carry from the manufacturer?
All Sprint phones come with a one year warranty. Within that time you can take your phone to a Sprint store and they'll repair or replace it for free. If they replace it you'll almost certainly get a refurb. Also, any replacement you get will carry the balance of the original warranty or six months, whichever is longer.
Going by what you're describing I'd say you could get a replacement as long as the Sprint techs can replicate the issue. If you're having a spell where it's doing it for days at a time, try to get to a store ASAP so they know you're not crazy. Of course make sure you're on a stock Sprint ROM with no third party apps installed so they can't blame it on faulty software. Good luck.

Weird lock screen bug forces hard reset

After 7 years of WM use, I have had the weirdest bug happen to me twice in the last week. Basically, phone runs out of power, I change battery and suddenly the 4 digit unlock PIN is no longer accepted and I can't get into the phone. (My company's exchange server forces you to set up password protection on the phone). This happened on my stock HD2 last week so I hard reset and took the opportunity to update the ROM to the latest on the HTC Support site.
But it just happened again, after I'd spent 3 days tweaking to get things back to how I like 'em. It's the weirdest thing. Has anyone ever experienced this? I don't have anything like slide2unlock installed, it's a pretty standard software stack (Pocket Informant etc).
Any ideas? Any body have any thoughts on how I can get round this without having to do another hard reset??

still issues after 5 weeks

I got the T-Mobile USA HD2 on release day. There are things I love about it, but I have issues everyday, still. This is my 1st Windows phone, so I haven't cooked ROM's and I don't know what HSPL (sp?) even is...
I don't want to tweak. I want it to work. Am I being closed minded?
Twice a day, everyday, I use Soft Reset because my data connection for email, IM, and browsing goes down. That usually solves it. But at least twice a day, while in the middle of something, I have to do this.
Once a day I have to push the reset button by the battery because the phone froze. No matter how long I wait, it will not unfreeze until I hit the reset button.
I have CleanRAM installed, and I do it manually, often, as well as have it scheduled to clean every hour.
Dutty's is installed with the "X" set to totally close programs.
What do I do to fix this stuff? I heard I should do a HARD Factory Reset, then re-install all of my add-ons that I wanna keep.
How do I save those exe/cab files for easy installation after the reset?
Your best bet is calling T-mobile to send a replacement or wait for an official update. Which is on its way or like every other person will say flash it..I'm having tons of problems as well. I'm looking at selling it or wait for an update i'll prob decide when i'm done with finals..
CleanRAM is known to cause problems. Try deleting it and see if the problem persists.
Honestly. take it back to T-Mo... and have em give you a replacement phone.
I have had mine for 3 weeks and not a lick of trouble out of it (except my own stupid mistakes).
if you are having that much trouble with it, something is wrong. and the guys at T-Mo store *should* help you. If not go to the next store.

Exchange Server Account causing reboot - Title Renamed

Not good... From the start, Radio Shack and Sprint Servers took almost 2 hrs to activate my phone and accept my Gift Card. After everything was all said and done, I was playing with the phone downloaded the updated however I didnt install it just yet.
I rebooted the phone, and now it is stuck in an endless reboot cycle... I get the Sprint logo which transitions into the 4G one and plays the little tone; Non-Stop.
All I did was tried popping in my Droid 16GB SD card and it started happening... on my way to RS now to replace. WTF ! ERRR
UPDATE: After further discussion it looks like the issue was with Exchange Server Accounts and Pin/Passwords. Continue reading the thread for more discussion
HTC is aware of the issue and will be addressing in a future update. For the time being there are two ways to bypass the reboot/restart endless cycle.
1) When creating a PIN/Password include at least one Alpha character in your password; i.e "dad1" "1223x" "bobby23", etc...
OR
2)
TripFlex said:
I FOUND A FIX TO EVERYONE'S ISSUE
Like the poster above me said, that is exactly the reason that this works.
Here's what you have to do to get exchange server hooked up normally and not have a constant reboot!
Follow these steps and you will not have any problems.
1.) Hard reset your phone (VOLUME DOWN + POWER with the phone off)
You will have to go down to "CLEAR DATA", it will ask you to confirm.
2.) Let the phone reboot, everything will be erased. Setup your exchange and google account.
WHEN YOU CHOOSE A PASSWORD, USE A NUMBER AND A LETTER
3.) Go to the market place and search for "No Lock". Download it. Install it. Run it.
4.) Press the middle button to make the phone no longer require a lock.
Voila! I just did this and it works perfect!
OP you might want to put this in the first thread you posted so other people know about it without having to go through all these pages.
Click to expand...
Click to collapse
Credit goes to Marc and Trip - Thanks guys.
That straight sucks yo...I didn't download the update at all. I hope your radio shack is better than mine. They had a total of 4 shipped to them, and they were all pre-ordered.
Damn it, and that's what I'm afraid of...
What's to do if this is the case at my RS. Also have you tried rebooting, and if its not too much trouble try tossing in another SD Card, then reboot
UPDATE: While typing this I was able to hard reset (Vol Up + power button)and it looks like its working... If I can duplicate the problem im gonna take it back, if not i'll keep it and keep a close eye for the next 30 days
Did you try pulling the battery?
Yup, tried pulling battery and everything...
I was able to duplicate the problem and its as followed;
Fresh EVO w/ 8GB Stock card.
Power Off using Off Button
Battery pull and insert Droid 16GB SD Card
Power On Via Button Causes restart
Only way to stop this from happening is a hard reset (Vol Up + Power Button)
What's weird is that when I do a hard reset with the 16gb droid sd card, the EVO starts up just fine and i am able to access my SD Card with all files without issues.
I'm gonna try doing the same procedures with the 8GB card to see if that causes the same problem - if so, it leads me to believe this is a permissions/mounting issue with the EVO that I'm assuming the bug/update fix takes care of. (I have still not yet installed the update in fear ROOT will not be accessible after the update)
Jason
UPDATE 1: Using the same instruction above, however going from the 16GB to 8GB the phone restarts fine with no reboot cycle.
UPDATE 2: Same instructions going from 8gb back to 16gb is now fine.... seems like the phone wanted to read the 16gb first - im confused *SCRATCHING HEAD*
I had the exact same issue with a brand new EVO that I accepted the OTA update (a Sprint rep confirmed that the update was specifically to address the SD card issue).
After the update installed and unit rebooted, it went into an endless cycle. I had to hard reset, and the device is in the process of Hands Free Activation. Will update when I have more info.
Mine is doing it with and without the memory card. F(@#& now i have to go back to the damn store! UGH!
It also started doing this after i did the upgrade.
khov,
I'm downloading the update each time I had to hard reset, however I am not installing it... Were you doing the same ?
OK GUYS, seems the issue at least for me was something with exchange server. After i connect to my exchange server it gives me this endless reboot.
here's how to fix it and start over. Press and hold VOLUME DOWN and POWER BUTTON until a screen comes up, at that screen select clear data
it will reset your phone to factory but that's better than a rebooting phone.
Trip !
You're a genius! It seems that after I initially did the hard reset, I didn't setup my exchange account. After I thought everything was all fine and dandy, I setup my exchange account started reading the replies and found Trip's findings...
Low and behold, without tampering with the SD Card, I rebooted (after i setup my exchange account) and now it has me in an endless reboot. FACK !
Anyone else please verify. Add Exchange account and restart...
It's the password that Exchange makes you set up.
Turn off "Require Password" on your Exchange ActiveSync Mailbox Policy under Client Access.
See my other post here.
jaypeezee said:
Trip !
You're a genius! It seems that after I initially did the hard reset, I didn't setup my exchange account. After I thought everything was all fine and dandy, I setup my exchange account started reading the replies and found Trip's findings...
Low and behold, without tampering with the SD Card, I rebooted (after i setup my exchange account) and now it has me in an endless reboot. FACK !
Anyone else please verify. Add Exchange account and restart...
Click to expand...
Click to collapse
Yeah i know and this is not going to work for me either unless they get a fix out ASAP i HAVE to use an exchange server. It's bad enough i have to enter a damn password everytime but now this...ugh!
Soupskin said:
It's the password that Exchange makes you set up.
Turn off "Require Password" on your Exchange ActiveSync Mailbox Policy under Client Access.
See my other post here.
Click to expand...
Click to collapse
That's not a possibility unless someone comes out with an app to bypass the password.
I work for a VERY LARGE company that runs our exchange server, i cannot edit those settings.
TripFlex said:
That's not a possibility unless someone comes out with an app to bypass the password.
I work for a VERY LARGE company that runs our exchange server, i cannot edit those settings.
Click to expand...
Click to collapse
Try using TouchDown then.
Soup.
Thanks for the suggestions but this should not be necessary ! WTF. Who should I be pissed off at, HTC or my IT department for requiring a password.
What's weird is when I had an iPhone, I was required to put a password. When I switched to the Droid, It never prompted me for one. Now that I've switched to the EVO, its asking me for one but casues these endless reboots.
Like Trip, I cannot ask my IT dept to remove the use of a lock code. I work for a City Government that shares lots of data sensitive material via email (I know, dumb right) and I NEED access to it.
jaypeezee said:
Soup.
Thanks for the suggestions but this should not be necessary ! WTF. Who should I be pissed off at, HTC or my IT department for requiring a password.
What's weird is when I had an iPhone, I was required to put a password. When I switched to the Droid, It never prompted me for one. Now that I've switched to the EVO, its asking me for one but casues these endless reboots.
Like Trip, I cannot ask my IT dept to remove the use of a lock code. I work for a City Government that shares lots of data sensitive material via email (I know, dumb right) and I NEED access to it.
Click to expand...
Click to collapse
Sprint or Google is to blame here. It's Sprint's build of 2.1 that has the problem. I talked to them today and they acknowledge the problem and say that the fix won't come until 2.2 is released.
Everyone needs to call Sprint and complain in order to have a fix pushed out sooner than the 2.2 release date.
In the meantime, someone give TouchDown a shot and let us know if that is a feasable workaround or not. I would but I've already turned the password policy off for my account on my Exchange server.
I made this happen to a demo unit I was playing with (while the rep at Radio Shack continued to try to activate my phone - took nearly 2 hours to complete).
I was playing with HTC Sense's "Scenes" feature. I believe I was switching scenes too quickly, it automatically rebooted itself, and as soon as it started up again and got to the lock screen, I tried to use it and it rebooted again. I allowed it to reboot, and instead of immediately trying to unlock the screen, I let it sit and fully load, and it worked properly.
I don't know what the issue is, but I have yet to experience it with my own Evo... yet.
Soupskin said:
Sprint or Google is to blame here. It's Sprint's build of 2.1 that has the problem. I talked to them today and they acknowledge the problem and say that the fix won't come until 2.2 is released.
Everyone needs to call Sprint and complain in order to have a fix pushed out sooner than the 2.2 release date.
In the meantime, someone give TouchDown a shot and let us know if that is a feasable workaround or not. I would but I've already turned the password policy off for my account on my Exchange server.
Click to expand...
Click to collapse
I did call Sprint! The lady was a complete dumbass, i told here "i know exactly what the problem is there's no need for me to go BACK to the store" ... she basically read off a computer telling me what to do
drove me nuts
TripFlex said:
I did call Sprint! The lady was a complete dumbass, i told here "i know exactly what the problem is there's no need for me to go BACK to the store" ... she basically read off a computer telling me what to do
drove me nuts
Click to expand...
Click to collapse
Wow.. suck.
I guess I got a rare one. The dude I talked to actually listened, put me on hold to speak with colleagues, and then confirmed and added my number to some list of affected people.
Hmm I just got off the phone with a Tech Support rep who sounded like he knew what he was talking about.
According to him, there are two UPDATES, an HTC system update (SD card issue) and a Firmware Update (fixes exchange issue)... he told me to go and manually check for updates - one of these should fix the issue ? does this sound legit /

Post-Mortem and rebirth

So, Love my HD2 still, but...the bloody thing deleted itself last week on Friday.
I seacrhed the forums and found this to be a well-known issue, but no fix that I could find and I want to be able to sync with Exchange without worry.
I was wondering if anyone has a fix for this "lock-out" issue.
PS-yes, I have hacked the registry to give me SOME of the original options back for the calendar other than snooze five minutes, but I want my old options back (2 weeks, 1 week, 2 hours, etc.)
To HTC:
This is very upsetting and I hope that this gets read.
With all its foibles I still loved this HD2.
It does not do the calendar well: I need things to be able to snooze for more than 5 minutes. I would like the functionality back for multiple snooze options.
The battery life is pretty poor.
Other than that I have loved this device-UNTIL NOW!
Last week my phone locked me out.
I am synched to my exchange server at work and policy mandates that I use a password for this in that I work in an FQHC.
All of a sudden I wake up and the phone will not let me in.
Now, I am not employing a genius password it was "2222." That was it!
I tried again and then once more and the phone prompts me to input characters to make sure that my keyboard is taking the strokes properly. It was.
I removed the battery and tried again. Still nothing.
I note that with my fumbling around that I have exhausted 6/8 of my attempts.
I wait to call HTC.
I get on with my IT department first and ask them if they forced a password change. They had not.
I called HTC and was told that this was terrible...have I tried removing the battery?
Yes. Then I am asked to do it again.
I do so. When the phone comes back up it states:
"You have one more attempt left. If you enter the wrong password again all of your data will be erased." Mind you, I am not pushing any keystrokes, just resetting the phone.
Then the rep asks me to do a soft reset.
Stupidly, I do so.
Upon rebooting the phone informs me that it is resetting the phone to factory defaults, wipes the whole phone INCLUDING my SD card which had photos, movies and other.
I look on the forums and see that this is a KNOWN issue since back in MARCH!!!
All of my information is gone.
I will not be able to sync to the exchange which I need for my calendar and work emails because I refuse to lose EVERYTHING again.
I spoke to another HTC rep yesterday and he was simply aghast. Very knowledgeable gent, but did not know how to address this issue.
So please, along with the calendar, the battery, and some other much needed updates...what is your team doing to resolve this "lock out" issue?!
I can almost deal with the other problems, but this one?!
Please, let me know.
Very sincerely,
for the snooze, use bsbtweaks "windows dismiss x notifications" tweak.
or go to hklm/system/shell/notification/oem find customUIDLL and change the filename to,well, anything. bsbtweaks adds a "2" before the ".dll"
Will this work even though my company forces out a lock as its exchange policy?
I found some interesting answers in this thread:
http://forum.xda-developers.com/showthread.php?t=582660
it has nothin to do with lock, it simply stops the htc snooze/dismiss popup from showing, so it defaults to the windows one.
for the lockouts ive never used lock so never seen the problem, so can't help.
I found an answer that seems to work (for now) in an old post linked to a WinMo Blog:
Enable/Disable the Exchange security policy - HKLM\Security\Policies\00001023: 0 = Enabled; 1 = Disabled
I just did this moments ago and the forced password is now not being forced, but I do not know if they push the policy out more than once (like every 24 hours). I guess I will find out!
I saw some other keys:
"HKLM\Security\Policies\Policies" folder.
00001005 to 1
00001006 to 1
Have not touched these yet.
I am a little worried that if they kick the policy back in I won't have the proper password (or any) and will not be able to get in, but I guess this one is going to be trial and error for a bit.

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