I've been having this issue for a month or so now. I've tried hard resets, various ROM's, etc. It's intermittent, and I have not been able to establish any sort of pattern. As you can imagine, this is frustrating.
I'm on Sprint, and am under contract for 9 lines until February 2010. I am to the point that I want a different phone, but I need to have email. I do not want a Touch and I'm not too psyched about going back to a Blackberry.
Does anyone have any suggestions to fix this problem, or for a different phone that I can use on Sprint's network? (I have to retain email functionality)
I'm not sure if this is what you are talking about, but I have a similar problem. I am running the same ROM as you (DCD 2.3.2) as well as Radio 3.27, but I am on Verizon's network.
I use S2U2 to lock my device, and occasionally when I receive a phone call I am not able to answer it. The caller ID feature does not work with these instances and all I see is my Today screen while my phone is ringing. The left soft key says "call status" but I have no way of answering, nor seeing who it is that is calling. This is quite frustrating/annoying and I have tried many different combinations in the settings (power suspend on/off, direct draw on/off, etc.) to no avail.
jhendrickson said:
I've been having this issue for a month or so now. I've tried hard resets, various ROM's, etc. It's intermittent, and I have not been able to establish any sort of pattern. As you can imagine, this is frustrating.
I'm on Sprint, and am under contract for 9 lines until February 2010. I am to the point that I want a different phone, but I need to have email. I do not want a Touch and I'm not too psyched about going back to a Blackberry.
Does anyone have any suggestions to fix this problem, or for a different phone that I can use on Sprint's network? (I have to retain email functionality)
Click to expand...
Click to collapse
Standard testing protocol...load the OEM 3.35 package, do not install other applications or tweaks, see if you still have the problem. If not, install applications or tweaks one at a time, waiting sufficient time to determine if the problem reoccurs, and when it does you have isolated the cause.
There are a couple of threads on this from a few weeks ago, we started trying to figure out which application was causing it but the threads fizzled...
The app that it looked like was at fault was Advanced Config, but it hasn't been confirmed - do you have it installed?
As of right now I'm running the newest stock ROM and still have the problem.
I have no applications installed.
I've been doing IT work for 10 years but can't nail down any source of this issue via my own experiences or through searching. I am stumped.
jhendrickson said:
As of right now I'm running the newest stock ROM and still have the problem.
I have no applications installed.
I've been doing IT work for 10 years but can't nail down any source of this issue via my own experiences or through searching. I am stumped.
Click to expand...
Click to collapse
If you have the problem with the stock ROM with no tweaks or added applications, maybe it is a hardware problem. Try getting Sprint to exchange the equipment under the warranty.
Anyone have a solution to this? I had Adv Config, and removed it, but the problem persists. I have progressively begun to remove the last installed programs, resetting each time, but it does not seem to help. I would do a hard reset, but I did not back up all of my info yet. Any help would be appreciated.
Full Disclosure: I don't want to tick of the advconfig guys so I am saying this up front again... It's not confirmed that advconfig is the culprit, but so far, it's a very common factor.
Uninstalling the app didn't work for me either... had to hard reset (too the chance to load the latest DCD... 2.3.2 when I did it). You're going to have to save off what you need and then do that I am afraid.
jhendrickson said:
As of right now I'm running the newest stock ROM and still have the problem.
I have no applications installed.
I've been doing IT work for 10 years but can't nail down any source of this issue via my own experiences or through searching. I am stumped.
Click to expand...
Click to collapse
Take the phone to a Sprint store, they will give you a new one if you have the replacement insurance plan... I think is about $7 a month or so...
I had a friend that was having similar issues, and that is what he did.
He hasn't had the problem since (about 3 months)
Ok, so, I used Sprite backup and backed up my data, then did a hard reset, and of course the problem went away. After doing a restore the problem went away. After a little trouble shooting I narrowed it down to a program called "Bennec83 New Battery Icon (White)" . I have yet to put all my programs back in place that I removed (5 total), but I put this one back on, and the problem re-appeared, I removed it and the problem went away. If It starts to happen after I replace the other programs I will report back here.
that's interesting. I did not have that program installed when I had the issue. perhaps there is a certain combination of registry settings or DLL files or something else that causes this (I am no where near smart enough when it comes to these thing to be able to speak with authority on them).
I hope someone can eventually figure this out once and for all, though my phone still works great after my hard reset a few weeks ago.
Just for the sake of it I put Advan Config back on my phone and what do you know, the issue returned again with that program too. I am guessing that these programs aren't playing nice with one/some of the other programs that I have installed as well, but I am no authority either.
My problem is intermittent. Sometimes after a hard reset or a fresh flash it is fine for a while. Sometimes it's a day or two, sometimes it is fine for 2 or 3 calls and then goes back to the usual. Have to press and hold the green phone for it to answer.
This is happening on stock and custom roms. I do not have the insurance policy but what kind of warranty does the phone carry from the manufacturer?
All Sprint phones come with a one year warranty. Within that time you can take your phone to a Sprint store and they'll repair or replace it for free. If they replace it you'll almost certainly get a refurb. Also, any replacement you get will carry the balance of the original warranty or six months, whichever is longer.
Going by what you're describing I'd say you could get a replacement as long as the Sprint techs can replicate the issue. If you're having a spell where it's doing it for days at a time, try to get to a store ASAP so they know you're not crazy. Of course make sure you're on a stock Sprint ROM with no third party apps installed so they can't blame it on faulty software. Good luck.
Related
Hi all,
my hero crashed every now and then, i'm not sure what causes this. This really annoys me, because taking out the hero battery is a hassle. It happens like this:
- hero is in sleep mode for some time
- i can't wake it up anymore, doesn't react to any hardware button input. Screen stays black.
- i can't softreset
- only taking the battery out will help out.
Now i want to know who the culprit is, and use a logfile app. My problem is following:
will the logfile app help me at all, AFTER the crash has occured and i reboot the phone? Will the logfile have entries from BEFORE the last startup, or is everything lost by rebooting my device?
Thanks,
shahpur
Shahpur, I have this problem and when I called HTC Europe they said they have never heard of this happening. You press every button and nothing happens. You don't know it's off because the screen is in sleep anyway!! And like you the only thing that gets the phone back is taking the battery out. And then it comes on again. I initially took sim and battery out when it happened, but after it's happened a few times I now know you only need to take the battery out which is a pain, because no buttons will wake the phone when it dies. They said it is probably a hardware problem and not software so a reset or upgrade of ROM will not make any difference and want about 3 or 4 weeks to repair phone, which is not even 2 months old.
Has anyone else had this problem yet? The phone just dies until you take battery out.
I've done 2 factory resets but nothing helps, and I don't want to send it back for a repair.
How often does yours do this?
hmm i would say it happens sporadically every now and then, maybe once a week or so.
But this is definetly not an hardware issue. If the OS fails to respond after getting into sleep mode, i can't imaging that this is a hardware fault which works flawlesss otherwise. I never had any problems with the hardware buttons when working with the device so i think this has to be software od OS related...i have a lot of 3rd party apps and i think it has to do with them...
I will not send my device back because:
you cant easily reproduce this bug, so i'm pretty sure that the repair center will not be able to reproduce and fix this issue. Therefore you might get the same device back, or another device which may also have any other problem like dead pixels, LED problems and so on.
Since my hero is working perfectly and has no other issues besides this annoying bug, i will wait for the next android update and hope that this will help the system get more stable...
well they said I was the only one that reported it and as I am in the UK and you are in Germany I doubt this is true. But I would be interested to hear if anyone else has reported this issue. It's really annoying, I get it every few days, and on Monday twice in one day. It's not where I am as it has happened in 3 different locations, but I don't have any 3rd party apps, or any apps downloaded, so it is not that I'm sure. Have you done the new update and had the problem since then as well as before the update?
i think i had the issue already with the old firmware, and the new firmware didn't fix it too. My device also crashed twice yesterday...
interesting to see that your device crashes without any 3rd party apps...so i think the best way to dig deeper, is to check the logfiles.
hope somebody can answer my logfile app question, so i can find out what was the last task before the device crashed.
Yep, there are no added apps on mine, yet........ So, don't worry about them, It's the phone that you and I have. But we are in the minority. I was offered a reconditioned by Orange, but I don't want a second hand phone with more problems like you say
Just as a matter of interest, what happens if you call the phone when it is in this state?
Regards,
Dave
Well it's dead/off, so answerphone......
Sorry to bump this thread, but I am also having the same issue. Did anyone manage to resolve this issue?
Me too!
I'm having the same issue and it seems to be happening more often. I have sent an email to HTC but no reply yet.
Any fixes?
Mine is a SIM free purchase from Play.com
in my case it was most definetly a 3rd party app which caused the crashes. Since i have like 40 apps installed i'm not sure anymore which one was the culprit, but it seems like i have either uninstalled the app or a recent update fixed the problems.
i didn't get any freeze for many weeks now.
HTC Reply
Got an email back from HTC advising a Hard Reset. Did this last night and no more crashes so far. Fingers crossed
I've reset mine maybe 4 times in 4 months, but I still get this problem
Any update from anyone on this little running saga of the invisible offs?
Picked up a brand new Sprint HTC Hero on Monday (10/12/9) and within about a day it had stopped working entirely and was swapped out by a Sprint Repair Technician for another brand new one. I wanted to share the issues/experience.
Having spent an entire day fiddling about with the device, I noticed a couple of processes freaking out and needing to be forcibly shut down. I found out that this was because it had 0 internal memory left. I think that this was because I set up my gmail app to sync absolutely all my email to my phone, which obviously took up all the memory.
Without really taking too much time to think, I just decided to do a hard reset of my phone and restore it to factory settings. All seemed to go fine.
But the next day I was noticing that I wasn't not able to receive text messages. I was still able to make/receive call, and send texts, just not receive texts.
Everything worked perfectly prior to the reset: could make and receive both calls and texts, browse the internet etc. - the only thing that wasn't quite working was the bluetooth connection to my car: it was able to pair fine, but anytime it tried to do anything e.g. make a call/play music via bluetooth, the connection would die. However, a bluetooth connection to just a regular headset worked flawlessly.
I spoke to Sprint Customer Service on & off for about 2 hours. They tried refreshing the text messaging service on their end a few times. They also had me check that my phone was correctly programmed: the MDN number had actually reverted back to the temp number I was given (I was porting a number over from TMob). However, even after correcting this MDN number, it still did not work.
I was tempted to just go and get a replacement from the Sprint Store, but there was a repair center about 5 minutes away. Very helpful guy there (who actually ended up staying an hour after his shift was supposed to end) took a look at it.
He was able to replicate the problem exactly as described above. He decided to transfer the number to a different phone (a palm treo I think), and all the test text messages came flooding down. Although this would point to an issue with the phone, this could not rule out a network issue (for reasons that he did explain, but I can't quite remember). He then tried a hard reset himself: didnt do anything.
Finally, he told me that he had a new Hero sitting in the back. He tried setting up this new phone with my number and it worked perfectly.
So in short, my phone is heading to Kansas City (Sprint HQ from what I understand) to be broken down and examined.
Sprint repair guy said he had never seen anything like it before.
Want to also mention that both the Sprint Store salesmen and repair guy were the most helpful people Ive ever met. My salesman was actually on vacation: when i called the store to report the issue, they called him and he called me...very impressive. The repair guy also went above and beyond to keep me informed on the progress (as I was waiting while he worked on it), not to mention him working overtime.
I literally ported over last week from Tmobile and have been blown away by their service.
Just wanted to share the story. Feel free to get in touch if you want me to elaborate on anything.
UPDATE:
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
Your title is quite misleading. Still happy it worked out for you in the end.
Yah your title is pretty terrible IMO for the post content.
Glad it worked out for you. I had a similar issue and had to have the device re-provisioned which didn't work, reset the device after the re-provision and it worked without issues since.
I have had mine for a while and installed around 60 apps on it yesterday all while surfing the net and texting. Before I went to bed I power cycled my phone and it was searching for service. Didn't have time to troubleshoot it until today noticed it was force closing several different things randomly and said I was out of memory. I uninstalled several programs and had around 30 mb free and still random force closings and no service.
Ended up doing a factory reset which seemed to fix the issue as I can receive calls and surf the market and internet but I'm not receiving text. As a matter of fact people said they were responding to my texts last night yet I never received any of them despite being able to surf the market and play games on my phone.
So now I'm wondering if my hero is jacked up as well and I'm wondering if it's related to using up all the memory on the device but I'd think doing a factory reset should have fixed everything but it seems like something isn't getting fixed correctly as I just had someone send me a text to test my theory and I haven't received it yet I can still do everything else on my phone.
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
I had the same issues with not getting txt msgs at first. I told the sprint rep and he simply tokd me to reset my phone...and it works great since then
Update to Original Message - Brand New Replacement Hero w/ Identical Issues
Yeah, the title may have initially been misleading, but it turns out its spot on.
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
I will keep you all posted (if any of you are at all interested). I never usually post my boring issues on forums, but I thought this was pretty interesting given how new the CDMA Hero is.
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
lawsofpower48 said:
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
Click to expand...
Click to collapse
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
dom2114 said:
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
Click to expand...
Click to collapse
Ya after reset my phone has been fine.
3rd Update - 3rd Replacement Hero
So I've just picked up my 3rd phone. The previous 2 are being sent off to Sprint HQ so they can determine exactly what is going on.
Apparently (as I think I mentioned previously), Sprint HQ have a very good idea as to whats going on but a) need to confirm it and b) wont tell the Sprint repair tech what they're thinking. In an email that HQ sent to the tech, they said:
“We should be hearing about a resolution shortly and I can check in with him later on today. I would simply let your customer know that this is the highest priority at development and they are close to a resolution.”
In the mean time, I've been advised not to install any non-standard apps i.e. anything but facebook/google. The tech has a feeling its down to one of the 2 memory management apps I used, Advanced TaskKiller Free and TaskKiller Free. Apparently the Sprint employee that I mentioned earlier that had this issue was also using a TaskKiller app. I was also advised not to set up any Microsoft exchange accounts as some problems have been reported, but I dont think its anything really to do with this (however, I'm following his advice all the same).
Should be hearing something from the tech guy early next week and will post the feedback.
mine is doing the exact same thing!!! i thought is was that nobody has texted me in the last couple of days but i was dead wrong..... im gonna try to uninstall task killer free and reboot to see if thats the problem.... if not, then back to the Sprint Store
Thats what happens when Sprint decides to patch up Android with CDMA support rather than waite for native in 1.6
You guys aren't just killing all the tasks when you are running these programs are you?
Aridon said:
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
Click to expand...
Click to collapse
where can i acces this exlusion list?? and which files should i include?
Rootwind said:
You guys aren't just killing all the tasks when you are running these programs are you?
Click to expand...
Click to collapse
i was till i heard it was the problem.... but i uninstalled the task killer and rebooted already and it still not receives...
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
reddick said:
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
Click to expand...
Click to collapse
i did.... still same issue
I had to reset my phone twice today just to get the internet connection back. Android is a joke or maybe its just sprint. Im moving back to winmo as soon as hd2 is here in the US.
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
i hope so. i really miss bluetooth transfer and exchange server is constantly on i want to be able to set peek times. i also want me notifications to repeat until i acknowledge them. missed call only works or missed calls and sms.
katmandu421 said:
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
Click to expand...
Click to collapse
I have reset my phone three times now and still not working. I can assure you this has nothing to do with the network as I'm still able to receive calls and emails hence not the network but what I believe to be HTC. Let me clarify, I believe I have either installed an app that corrupted my ability to receive sms text or somehow messed my phone up however it's the phone itself that's not erasing all info when I do a reset like it should.
I still have audio files from sound boards I installed when I initially got the phone that are still present after four factory resets that shouldn't be. This is a phone issue and not a network issue. Sadly the phone is so new there isn't a rom I can flash to that would fix the issue as whatever I did to my phone a factory reset isn't fixing it. It's that simple, if HTC made it to where a factory reset put the phone back to the original state then I wouldn't have this issue or files present from 3-4 factory resets ago....
This is frustrating :O
Can anyone help??
I've had my leo for a while now and I love the phone with one major exception.....
Sometimes when I call a contact nothing happens then after an eternity, 2minutes, the call is placed. I have good network connection and have tried it with and without 3G.
When this error is present I also get a problem whereby I can't hang up.
This seems to be a software problem. I'm on the T-mobile network in the UK. Does anyone else have the same problem?
I couldn't find anything on the forums. I've tried stripping programs/software off and have tried both hard and soft resets. The problem appeared to go away after a hard reset but then appear again weeks later for no apparent reason.
I have the original ROM version (1.43.110.2) and no significant mod's apart from Cookie home screen tabs and a few simple registry tweaks.
Any help guys, I'm contemplating taking the phone back but will I just end up with a reconditioned model? Mine's in mint condition and I don't want to end up with some banged up phone.
Hi, Did the phone work before the reg tweaks and software installation? A new T-Mobile UK ROM was published on the 15th, it might be an idea for you to flash your phone, test it then tweak, if it doesn't work after you flash it then speak to T-Mobile. If it workls after you flash it but not after you tweak then there's your problem Here is the link to HTC's UK web site with the download. I'd guess that T-Mobile will have a link on their support site for it too, somewhere: http://www.htc.com/uk/SupportDownloadList.aspx?p_id=297&act=sd&cat=2.
Hope this helps.
Mine does the same thing. Also mine also freezes when I get incoming calls. After I talk to the other person, I can't hang up. It's frozen. I have to hit the reset button on the back or take out the batter. I have two HD2's T-Mobile US Versions on release day.
I did do some HD2 tweaks to turn on the LED when I get messages though.
I'm going to reset both devices and see what happens. Maybe the old softwares don't work on the HD2 even though it's for WinMo 6.5.
I really hope it work, because I hate to return the unit. It's a beautiful hardware.
Thanks CMMY, I'll try installing the new ROM as soon as I get a chance.
I didn't have the problem before installing software/tweaks; but then again it was only probably a couple of days before I played around with it. After I did a hard reset and reinstalled some software it was working fine for at least a week before the problem re-occured, which seemed quite strange. Today the phone is working fine but will undoubtedly return, the fault seems entirely intermittent.
Daily driver: I also have the same problem when recieving calls. I'll let you know how I get on.
Same problem here, my phone is 3 days old and I have to remove the battery to end most calls, did a master reset and thought that fixed it. Couple hours later it was back at it. I'm using a tmobile hd2. This seems to be a very common problem, hope they come out with a patch soon..
Same problem here, hope it gets fixed someday
same problem
all the same..
t mobile croatia..
cant make phone call
cant hang up
...
all other provider sim works fine
help..
Do any of you use BSB tweeks?
steveianson said:
Do any of you use BSB tweeks?
Click to expand...
Click to collapse
I am using it and i also have the same problem with the calls. This issue manifested before and also after BSB instalation.
I am using an orange branded rom 1.48
hionuth said:
I am using it and i also have the same problem with the calls. This issue manifested before and also after BSB instalation.
I am using an orange branded rom 1.48
Click to expand...
Click to collapse
Try un-ticking "Tap Time"
it seems its a network related problem...
sim related...
got to ask for super sim..
like the data connection stops calls..
with a super sim the problem is much smoller.. :?
steveianson said:
Try un-ticking "Tap Time"
Click to expand...
Click to collapse
This worked for me, thanks
I have this issue across diffrent roms, soft reboot does not fix it. just fixes itself after a while
Hi
Did you find a solution to this problem?
I'm using GSM HD2 Europe.
This problem start occurring after a while when I was using 29 Aug Energy rom.
After a reset the phone work ok for few hours.
When to problem start, the send physical button does not work.
if I want to make a call I must use the "phone" from the start menu.
When I try to end the call, the phone software stop responding, but the operation system keeps working.
In order to end the call I must remove the battery.
I when back to the original rom 1.66 from HTC site.
the problem still exist but less frequently.
(by the way the original rom work much slower then the energy custom rom.)
I’m wasting so much time on this phone, and I’m on the verge of giving up .
I will be happy to get some help.
Thanks
Ran S
If you do not have BsB tweaks, but used tweak #44 in "Leo's tips and tweaks", this can cause problems for some.
can't hangup
I found the reason for this problem. (at least for the specific problem I had)
I'm using resco keyboard.
if I leave the Caps lock on after using the keyboard, then the "Send" HW button does not work, and you can't hangup calls.
by opening the keyboard again and releasing the caps lock the all work fine again.
I've also had this problem... Made me consider selling this otherwise great HD2, sometimes even running it over with a car
When I want to make a call, phone just won't dial - it freezes, but everything else works fine (only "phone app" freezes). So, I give up the call. Few minutes later, it unfreezes, and phone starts calling. Usually, from my pocket. Also, after a call, I can't hang up. I often ended up with removing the battery.
I tried everything...
Restarting the phone makes everything ok, but only for a few minutes.
Installing different app, tweaks, etc - nothing.
Removing everything and returning the phone to factory settings - nothing.
Then, I remembered to disable Sense. That was it. I have used the phone without Sense for months, and it didn't happen. Not even ONCE!
Can anybody here do anything with this?
I still want to use Sense because it looks awsome, way better than Windows interface...
You could try a custom rom. I have been using Dutty's latest and greatest without any of the problems you're describing.
I got the T-Mobile USA HD2 on release day. There are things I love about it, but I have issues everyday, still. This is my 1st Windows phone, so I haven't cooked ROM's and I don't know what HSPL (sp?) even is...
I don't want to tweak. I want it to work. Am I being closed minded?
Twice a day, everyday, I use Soft Reset because my data connection for email, IM, and browsing goes down. That usually solves it. But at least twice a day, while in the middle of something, I have to do this.
Once a day I have to push the reset button by the battery because the phone froze. No matter how long I wait, it will not unfreeze until I hit the reset button.
I have CleanRAM installed, and I do it manually, often, as well as have it scheduled to clean every hour.
Dutty's is installed with the "X" set to totally close programs.
What do I do to fix this stuff? I heard I should do a HARD Factory Reset, then re-install all of my add-ons that I wanna keep.
How do I save those exe/cab files for easy installation after the reset?
Your best bet is calling T-mobile to send a replacement or wait for an official update. Which is on its way or like every other person will say flash it..I'm having tons of problems as well. I'm looking at selling it or wait for an update i'll prob decide when i'm done with finals..
CleanRAM is known to cause problems. Try deleting it and see if the problem persists.
Honestly. take it back to T-Mo... and have em give you a replacement phone.
I have had mine for 3 weeks and not a lick of trouble out of it (except my own stupid mistakes).
if you are having that much trouble with it, something is wrong. and the guys at T-Mo store *should* help you. If not go to the next store.
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
CodeMonk said:
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This does seem like a tower problem. However, if you want to troubleshoot, you could always reset your data settings via the Sprint ## codes.
For data, enter this code: ##3282# on your Dial Pad. Give it a second and it'll ask if you want to view or edit your settings. Trouble shooting this problem would mean you have to Edit the settings, but in order to edit them you need your MSL code, which can be obtained by either contacting Sprint CS and asking them for it; or you can search around here on XDA and I'm pretty sure some people posted other ways to get your code.
Once you have your MSL code, choose edit when you get the pop up window and then click on your menu button -- there should be an option for you to choose reset -- enter your MSL code and your phone will reboot.
This may or may not fix your problem; I've had success whenever I've had data problems.
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
On the taking a long time to ring:
1) Move the ringtone off the SDcard into the phone, in some cases the SD card is to slow to read it fast enough. - Worked for a buddy of mine
2) There is a polling rate you can set when you get the MSL - but I have heard sprint forces a particular rate from the tower even if the phone has one set. - This will also decrease battery life.
CodeMonk said:
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This may be too obvious of an answer, but have you tried using the device self service tool and updating your profile and prl?
CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
No problem, hope everything works out.
I had the same problem, took it to the sprint store (Waste of time!) and ended up hard resetting it, seems to have fixed the problem. you can hard reset by turning off the phone and then holding down the end, back and home buttons and selecting "clear storage" or "clear user data" (sorry, can't remember the exact wording). It will completely reset the software but it will wipe the data off your phone.
I got her MSL code via the logcat method that was just recently posted and reset her data and also changed her slot index. Although some people say that it is overridden at the tower, I also changed her priority. I updated her PRL as well. Before, it was ringing after I would hear about 3.5 rings, sometimes 4 full rings. Now it's ringing on the second ring. Also, her data was essentially turning off after about 30 minutes. After doing all of the above, she is saying it hasn't stopped working yet.
Thanks for all the suggestions, looks like it might be fixed.
Well it's still not fixed. She has it happen a couple times a day and now my phone is doing it too. It's not happening consistently that I can tell, just seems to randomly stop working.
Also, I'm on Fresh 2.1.2 and I'm getting some really really bad lag. I don't use any custom ringtones, just the ones that came with the phone and sometimes my phone will start to ring and the only way I know is because the vibrate starts. Then a good 3 seconds later I'm still getting a black screen as the phone is trying to tell me who it is.
I will randomly pick up my phone to surf the web too and it won't respond or do anything for like a good 10 - 15 seconds. I open up ES Task Manager and usually one of the mail apps is trying to update with like a 5% - 10% cpu usage, but that's all that has any CPU percentage. I'm not really sure what to try next. I've removed some apps that I don't really use and a couple that I just recently installed just to see if they are the culprit.
I'm using the Launcher Pro Beta too. Maybe that's it?
I've had a similar issue... only happened to me a couple of times since the update though... but I've just been turning "airplane" mode on and then off it turns off the radio and then turns it back on... seems to have worked for me...
again.. for me it's only happened a couple of times since the update to 2.1 so it could be a different issue.
I never thought of airplane mode. Doing what her and I are doing just reconnects data, not turning the radio on and off. I'm going to have her try that next and see if that fixes it. She says that she turns the phone off every night, but maybe she isn't some nights.