Database Users

JJ Freezes on Arrival of a new SMS

Now that the honeymoon period is over I have started noticing a few problems with the JJ. The most serious I noted is that when the JJ has gone through some use after its last soft reset it tends to freeze when a new text message arrives in the in-box. This does not happen when the JJ has been freshly soft reset and only when some time has passed since it was last soft reset. Since I have set the unit to vibrating alert on receipt of a new message the vibrator continuously starts operating and the phone freezes. To stop the vibrator you need to do a soft reset again.
Anybody had this problem??? I am planning to do a hard reset and see what happens.
Regards

Definitely related to some software that you have installed. I use sms everyday and havent faced any such problem.

Yes it does freezes your device when you receive new SMS, some time even I lost the SMS which was coming tru,..
Once I lost the MMS Account itself, then had to go for softreset and got it back again...

I've had the same thing happening. Very annoying. That's just Microsoft as we know it. We can't get out of the habbit of frequent softresets.

I did a complete ROM upgrade today and I replaced the Arabic ROM which came preinstalled on my JJ with the english version as available at the clubimate site. Without installing any 3rd party software I tested the SMS freezing problem and unfortunately it is very much there. This at least proves that no 3rd party software is to blame for this.
Now I am thinking that maybe I will have to dispose of the JJ as I so much depend on text messaging. The worst part is that as the JJ freezes on arrival of a new SMS the message itself is also lost and after doing the soft reset you can never tell from whom the message was.
I will really appreciate if anyone can help
Kind Regards

Inherent
If you have an SD card inserted try removing it and see if the problem persist.

What i dont get is why this problem is unique to a very small percentage of devices. Many of use the device for SMS quite frequently and dont face this problem. I wonder what the triggering factor is.

universaldoc said:
What i dont get is why this problem is unique to a very small percentage of devices. Many of use the device for SMS quite frequently and dont face this problem. I wonder what the triggering factor is.
Click to expand...
Click to collapse
I have this problem since I updated my ROM.

I posted this a few days back that the Jasjar tends to hang not all the time but most of the time when a new SMS arrives and in fact the SMS is also lost when you recover after a soft reset.
I thought that I will re-post this question because now more users would have had more experience with their Jasjars. For me this problem does not seem to go. I have tried even a hard reset and the problem keeps coming back even with no third party software installed.
I shall be obliged if anyone else who has had this problem may kindly post his views because this may put some pressure on the people at i-mate to come up with a fix. I fear that since this problem is being faced by a very small minority of JJ users a fix may never see the light of the day.
Kind Regards

I have a himalaya device with WM5 and have the exact same 'sms-lockup' problem.
Also, somethimes all the incoming calls are forwarded to my voicemail, even when my phone ison and the signal is strong and im not using my device. This can only be solved by a reset or after i made a call myself. Till that time no-one could call me!
The problems started when i installed another WM5-rom and a new radio-rom( 1.18 ). This was the first time a upgraded the radio-rom, so i think this could be the problem.
Im going to install the older radio-rom ver1.08 (recommanded in combi with WM5 by buzzdef.net). I hope this solves it!

I to have the same problem... Every time you open a new text message or even after sending message and when you get delivery report it freezes and you will have to reset.. but if you are in the middle of a call the phone still works fine but not able to use the PDA part because its freeze...

Have installed another, older, radio-rom( 1.08 ) and used it for almost a week... no freezes sofar!! I dont know if this rom can be used for a Universal device...

Just uncheck the "turn off device after..." option in battery settings and this problem will go away.
This was pointed out by user Khaled in another thread.

im also experiencing this after i upgraded to Second Edition. my Himalaya tends to freeze when receiving SMS. applications starts to slow down but will eventually recover after the SMS receipt notification, no need for softresets. i also noticed that currently, it would take about 10 seconds before SMS notification appears in the screen. im sure about this because i would know that an SMS is coming because my computer monitor, adjacent to my XDA, would flicker. so the turn-around time from the flickering of the monitor to the SMS notification would last around 10-12 seconds. is this normal?

I was so fed up with the SMS freezing problem that I sold my Jasjar, albeit at a much loss and exchanged it for a new one.
Just my bad luck the problem is also there on my 2nd Jasjar. It is exactly the same as the one I have sold. When I get a new SMS the unit freezes and has to be soft reset. Please note that this does not happen every time but say 1 in 10 times. Anyways this makes the whole system very unreliable. When your phone is in your pocket and an SMS causes it to freeze you will never know if now somebody tries to make an urgent call because your unit is not responding.
I have also tried the remedy / fix mentioned in this fourm to to Uncheck Turn Off Device but does not work.
My only hope is that this problem is fixed in the next ROM upgrade.
In the meantime I am evaluating prospects of leaving the WM platform altogether and going for a Nokia 9500

a friend just adviced me that it was my Radio version that is causing the problem. 1.18 has a lot of bugs including this freezing issue. so he suggested that i reflash my ROM and go back to Radio version 1.17. could somebody point me where the bug issues of 1.18 are listed here in the forum? thanks

Phone Off on Power On, outgoing call problems, etc.

I am using the latest HTC ROM in the UK with Radio v. 1.03.03.10. When I restart the unit in the morning after switching the power off overnight the phone is off enough times to be a nuisance if I do not notice it. Occasionally it switches into flight mode when the unit is on as well, but this seems to be happening less frequently. I also sometimes have difficulty making outgoing calls, ie the call ends before even getting connected, and redialling will not work until I switch the phone off and back on again. Is anyone else having these problems? Is this an issue with the radio ROM? I have read about the difficulties with the latest Radio ROM upgrades on the forum, and if a Radio ROM upgrade would solve the problem I would appreciate some advice on the best one to go with for use primarily in Europe, with occasional travel to the US and Japan.

Hi, Sorry to hear about your issues, I and a couple others here have or had the problem with the phone being off/flightmode after turning it off, then back on.
Theres a another post about this somewhere..I was just too lazy to find it before I posted, and last I checked a true fix hadn't been found.
If I am correct it shouldn't occur if you only do a softreset, and if you look at your signal bars when you shut it off, it looks like it turns the phone/radio off during the shutdown process...that is normal I'm pretty sure, cause even when it worked correctly it still shut the phone off before a power off, I think the issue is related to the startup process and it isn't correctly turning it back on.
I have had it work fine for the longest, and then when I installed some software it quit, after the fresh installation of software it has worked again, also I notice if I power off the phone while its charging and then power it back on, it always works correctly.
I haven't had any actual incall/call issues myself I can't say if a Radio upgrade would help with that, but I don't suspect a radio only upgrade would help with the flight mode being on after a power down, but I am far from being positive, I think its installed software/ROM related, sorry I can't be of some real help, I'm dealing with it myself..its aggrivating to me, I have forgotten to turn flightmode off and missed calls for half a day untill I looked and noticed.

Start the improvement way by upgrading the Radio ROM
http://wiki.xda-developers.com/index.php?pagename=Hermes_ExtractedRadioRoms
Here you can find the 1.20 ROM, extracted from JASJAM ROM. Try to install it on your device.
Tell me about this.

Thanks for the feedback and the suggestions. Most helpful.

yes - i get that too - constantly (on a t-mob vario) - i get bumped off the network at least 5-10 times a day and it takes me anywhere between and 10 minutes to get back on. i also get bumped off systematically every night (i am always off when i get up).
calls too are a disaster - an average, it takes me 3 or 4 tries to complete a call when i have full network. (sometimes as much as 10-15 tries)
took my sim and put it into a magician and all went away, so *suppose* it could be a 3g thing, but i am really not convinced because the hermes does have a 2g radio as well (so it should fall back onto 2g whenever 3g fails...)

Not a Fix but a Working Solution
I started having the issue of the radio being off on startup a few weeks ago.
So I invested($10) in a copy of SK Softwares Scheduling Manager SKScheMa.
http://s-k-tools.com/index.html?skschema/m_skschema.html
This has a powerful scripting language and one of the script commands is "GPRS on"
I created a shortcut in the startup folder to a GPRS On script. and since then I have had no more problems.

i´ve the some problem, what do you do for no more problems ?¿?¿
thanks

Thanks for this. I will give it a try. Do you know by any chance if this also provides a way to have the phone ring through the speaker when it is connected to a Bluetooth headset?

>Thanks for this. I will give it a try. Do you know by any chance if this also provides a way to have the phone ring through the speaker when it is connected to a Bluetooth headset?<
If you are refering to SKSchema, then this should be possible. You can create a script that runs when a call is received.
The script can then instruct the phone to play a sound file.

We turned off the UMTS service and reverted back to GSM and that seems to have solved the issue.
Hope that helps.
Cheers,
J.

Just a slight update to maybe help find the cause, I had created a backup with spb before the problem occurred (minus pim data and emails not sure if it mattered) and after having the problem arise again and a few other issues, I decided to hard reset and try out the backup I made.
After installing my backup the problem was gone, and then I got bored the other day and installed some software, and I think removed some, and I had it happen once again after I had ran memmaid 1.72 and rebooted.
I don't know if it the software installaions that are causing it..but one thing that has been a constant is the memmaid, and it could even be my fault.
Is anyone having this happen to a basically oem device?

ChaoticDruid said:
Just a slight update to maybe help find the cause, I had created a backup with spb before the problem occurred (minus pim data and emails not sure if it mattered) and after having the problem arise again and a few other issues, I decided to hard reset and try out the backup I made.
After installing my backup the problem was gone, and then I got bored the other day and installed some software, and I think removed some, and I had it happen once again after I had ran memmaid 1.72 and rebooted.
I don't know if it the software installaions that are causing it..but one thing that has been a constant is the memmaid, and it could even be my fault.
Is anyone having this happen to a basically oem device?
Click to expand...
Click to collapse
Well, I can't exacly tell why but I get the same feeling about extra software.
After a hardreset or ROM upgrate (now Cing 1.34/radio 1.16) everything's fine. I deactivate ActiveSync and install some extra software (PocketZenPhone, Total Commander, Regedit, TomTom). After a few days still everything's fine. So I install some other software (SPB PocketPlus, Jetware, a today- and phoneskin) and still everything's fine for a few days. But then on a (not so) fine day: it hangs! The phone doesn't react or TomTom is hanging on the startup screen or the whole device is freezing. Why? I don't know, softreset and everythings fine for a few days.
I notices a few situations while it happened: first when I connected the carpower adapter and second a few times while receiving a phonecall (in my carkit and on poweroff).
Uninstalling everything doesn't seem to do the trick: it still hangs now and then. Also I dont have the patience to hardreset and use my device clean, without extra programs for a few weeks. But I guess in that case everything would be ok (?). But a device without the extra's has no use to me...
My feeling is that the installing the extra's causes a instability in the registry or elsewhere. I also have the feeling that the hardware causes certain instability: the gliding keyboard, the screen (alignmentproblems), the buttons, the SD-card, the network cards, bluetooth... (I had my device in repair with HCT because of the too easy gliding keyboard, the stylus, and the instability with TomTom, but those problems are solverd for now, exept for TomTom). So much hardware, so much software, all in one small device...

A small addition to my previous post: I think another possible cause for instability are the famous memoryleaks. Starting and stopping programs in my opinion never clears the whole memory, in spite of "real" programstoppers like SPB PocketPlus. After working a few days this could cause a freeze (?)

mogul locking up for no reason

This is not a complaint about the "memory leak".
My mogul was acting fine for about two months now. I've done a few things like added the htc home and the better phone app. but nothing heavy. now as of this morning the phone just stops working. the screen freezes and nothing can get it to respond. I've had to hard restart the phone about a dozen times today. the only new thing I have done to the phone is paired it with a plantronics discovery 640. the freezing happens even when i have bluetooth turned off. This is very frustrating. over the course of writing this I have had the phone fail on me three times. this last time it brought me to the home page then became non responsive. What is going on? will flashing this with the dcd rom help? i'm at my wits end.

sounds like a bt issue to me although it would help if you posted your rom version.
there are several new custom roms available that deal with bt.

not to sound stupid but how do i find out my rom version?
EDIT: I've had BT functioning before with my holux BT gps unit for a month with no problems.

when i reboot my phone I get the sprint screen with this text at the bottom.
m 09 p acaaam-4070
b03 r 1.32.00
d 2.09
i hope this helps identify the rom version.

projkt4 said:
not to sound stupid but how do i find out my rom version?
Go to settings, device information . . .
Click to expand...
Click to collapse

thank you!
sprint rom version 2.09.651.3

i installed dcd's newest rom (1.5.7) and the 1.4 radio rom and everything is working well. looks better than before.

Current Sprint ROM Version?
Does anyone know what the current sprint mogul version is as of 12/26/2007? Mine came with 2.09.651.3 (06/14/2007).

If you goto settings, device information under version it will tell you rom version. 2.17.651.0 is the latest HTC rom... hxxp://www.america.htc.com/support/mogul/software-downloads.html
My mogul was freezing as well. I would hard reset soft reset no matter what it kept freezing after about 10 mins use. I would then have to remove the battery for about 10 mins and then I could use for about 5 mins then remove the battery then only get about 2 mins of use. I went to the Sprint service store and they said they fixed it by hard resetting (which I told them I did already) and they said that they reset it by a different method (whatever that is). Well sure enough as I left the store and got close to home it froze. I was too upset to go back to the store.
I somehow fixed it by changing the Today settings from Sprint Default to Windows default (not sure if this did it) then deactivating Activesync. I think Activesync was the problem but not sure. Either way this finally fixed it.
Hope this helps.

HD2 freezes after answering a call

Has anyone suffered this problem? Phone rings, I pick up the call, the screen shows connected and starts the call timer but you cant hear anyone the other end. hang up the call and the phone freezes with only a soft reset (taking battery out) works. I have a T-Mobile contract handset and was running the 1.43 rom. I thought maybe flashing to another rom might help so tried the 1.48 update but still having problems. I have hard reset and installed no software but still have the problem. Any ideas guys.....
Since I cant see this problem on the forum I'm guessing its hardware related. I guess I'm going to have to find the original T-Mobile rom and flash it back before returning.

hey, I had the same problem and had even started a thread today. I went for broke and did a hard reset and this has solved it. Back up all your info and hard reset and pronto good to go!!

I wish it was that easy for me. I have hard reset 3 times, the last time I didnt install any software just in case one of my apps was causing the problem.
Everything seemed fine for a day or so then someone called me and it crashed again.

HTC HD2 call crashe Bug
flashflash said:
I wish it was that easy for me. I have hard reset 3 times, the last time I didnt install any software just in case one of my apps was causing the problem.
Everything seemed fine for a day or so then someone called me and it crashed again.
Click to expand...
Click to collapse
it has happen to me 2 times in one month, first time i was listening some musique some one call and as soon the call ended it Freeze.
Another time the phone was on stand by and some one call, and could not answer the phone just freeze.
Why why why Is HTC brilliant

I have the same problem with my WWE HD2. It seems to be linked to music playback off a slow microSD card. I used to get the bug with a Class 2 16GB card if I happened to be listening to music while I received the phone. After tha call ended the playback would resume normally but after a while it would start to stutter (reminds me of a similar bug in the original Diamond, infact) and eventually stop. After that, the phone would just stop responding to any inputs.
After popping in a Class 6 8GB card the issue is gone.

novaci said:
I have the same problem with my WWE HD2. It seems to be linked to music playback off a slow microSD card. I used to get the bug with a Class 2 16GB card if I happened to be listening to music while I received the phone. After tha call ended the playback would resume normally but after a while it would start to stutter (reminds me of a similar bug in the original Diamond, infact) and eventually stop. After that, the phone would just stop responding to any inputs.
After popping in a Class 6 8GB card the issue is gone.
Click to expand...
Click to collapse
Interesting you mention listening to music but for me the crash happens when the phone is in standby, caller id shows, then I hit the answer button and the call timer starts but I cant hear the caller. From then on, I can hang up and then a complete freeze. I wasnt listening to any music, the ring tone is on the phones memory not sd card, so not sure about the sd card connection. After my last HR I didnt install any software except resco file explorer and microsoft my phone. I still get a crash.
I was going to return the phone back to tmobile for repair but it sounds like its software related rather than hardware.

Flash,
Have a look at this thread...http://forum.xda-developers.com/showthread.php?t=468284 , act on it and see if it helps. Phone lockup in the way you described happened to me a couple of times when I first had the phone; no problems now.
WB

wacky.banana said:
Flash,
Have a look at this thread...http://forum.xda-developers.com/showthread.php?t=468284 , act on it and see if it helps. Phone lockup in the way you described happened to me a couple of times when I first had the phone; no problems now.
WB
Click to expand...
Click to collapse
was that the right thread you attached?

Anyone know of a solution to this as yet? Also happening to me - extermely frustrating.

flashflash said:
Has anyone suffered this problem? Phone rings, I pick up the call, the screen shows connected and starts the call timer but you cant hear anyone the other end. hang up the call and the phone freezes with only a soft reset (taking battery out) works. I have a T-Mobile contract handset and was running the 1.43 rom. I thought maybe flashing to another rom might help so tried the 1.48 update but still having problems. I have hard reset and installed no software but still have the problem. Any ideas guys.....
Since I cant see this problem on the forum I'm guessing its hardware related. I guess I'm going to have to find the original T-Mobile rom and flash it back before returning.
Click to expand...
Click to collapse
I have the same problem but only when my band is switched to 3G but not every time.
Daniel

I have had my phone since Xmas no problems, updated to 1.66 ROM and have had this issue twice since.

DexterDuck said:
I have had my phone since Xmas no problems, updated to 1.66 ROM and have had this issue twice since.
Click to expand...
Click to collapse
Me too. i didn't had this problem with Rom 1.43

Found solution guys! It was me not closing down the radio before pulling the headset out. I have not experienced the issue anymore.

flashflash said:
Found solution guys! It was me not closing down the radio before pulling the headset out. I have not experienced the issue anymore.
Click to expand...
Click to collapse
What do you mean by "not closing down the radio" ?
Daniel

Sorry, I forgot the FM bit. In the past I used to listen to the FM Radio and pull the headphones out and the handset I thought automatically closed the FM app down. Any calls recieved on the handset after this would hang the HD2 after picking up the call. Up until the phone rang the HD2 would perform as normal, it was just an incomming call that triggered a crash. You could even make an outgoing call without a problem!
Now I close the FM app (by using the standbye icon on the app) first, then pull the headphones out. Not had the issue again.

Not solved for us that this happens to everytime... i can reset myphone and try to call right after the reset and it still happens.... I cant make a call or recieve a call at all lol

I had the same problem with radio rom 2.06.50.04 and 2.07.50.27 and miri's rom 6.5 v4.0.
Flashing to dutty's HG v0.8 rom with radio rom 2.07.50.27 solved it.

I had the problem with Dutty's v.06 and now have it with RoMEoS Rom....Don't think it is the Rom, and thought it was an app I isntalled until the OP said that he still had the problem with it even with no apps installed...

Bowhuntr11 said:
I had the problem with Dutty's v.06 and now have it with RoMEoS Rom....Don't think it is the Rom, and thought it was an app I isntalled until the OP said that he still had the problem with it even with no apps installed...
Click to expand...
Click to collapse
You might wanna try some different radio roms. Not really sure if it helps, but I guess the radio rom deals with calls etc.

Hmmm alright I will try that, I didn't think the radio rom's would freeze the phone...but I will try that as soon as I can get home.

HD2 randomly turns off and others problems

My HD2 randomly turns off when it wants to. Theres no set command or application that causes this. Usually it turns off when I make a call. The screen will show I am calling someone, and sometimes I will get away with making a successful call but now its getting much more frequent where I am thinking I am talking to someone and I dont even know that the phone has turned off. It usually happens more when I am making the call and less when I receive the call.
The phone also turns off because of the slightest of heat building up. Using Co-pilot for more than 20mins will cause the battery to heat up. But its not just Co-pilot that causes it, sometimes if its just being used for relief from boredom and and browsing through pics and emails, then it heats up a little and that will be enough for it to turn off.
Everytime this has happened, the HD2 resets, comes to the home screen(where the time and network is shown) and then resets again. This will repeat 3 to 4 times and then it either freezes on the white HTC screen with the red writing at the bottom, or it will just freeze on one of these screens that appear turn by turn to get to the home screen. In this case, what I have to do, I have to physically take the battery out and then turn it back on.
I've tried finding solutions in this forum and for some other problems that people have experienced (not the same as mine, but slightly different), experts have said to perform a hard reset whereby it brings the phone back to the factory settings and everything is wiped off the phone. I have tried backing everything up but it wont let me back up my contacts. Using ActiveSync it says, I must need outlook contacts configured but I dont understand. Can someone please tell me how to back up my contacts.
All of these problems are giving me constant problems daily when I am using my phone and is putting this amazing HD2 to shame.

I forgot to mention, I have:
OS version: 5.2.21869 (21869.5.0.82)
manila 2.5.19211619.0
ROM version: 1.48.405.2 (71924) WWE
ROM date: 11/18/09

HI, did u find any solution for that? i am having same problem but no cure yet

khizerjalal said:
HI, did u find any solution for that? i am having same problem but no cure yet
Click to expand...
Click to collapse
no i havent had any reply yet.was hoping i would. i dont know how to bump this thread either.

similar problem here,
- on my unit resets and reset loops happen when battery temperature exceeds 31-32oC
(BattClock has option to display this info)
- hard reset / ROM re-flashing did not help
- someone on this forum suggested checking the battery connector pins on the unit - supposedly straitening them may help

_Dee_ said:
no i havent had any reply yet.was hoping i would. i dont know how to bump this thread either.
Click to expand...
Click to collapse
Dont know how to bump but I am BUMPing it like this so one of the experienced techies will read this and pass on some of their precious technological knowledge and shed some light.

Im having the same problems as well..... to the point i longer use the phone and switched back to my iphone. Im still hanging on to it and hope that android can be ported.... but man what a shame it could have been the ultimate phone.

I just phoned HTC yesterrday and asked them what they could do to help. I was told to do a hard reset (shock shock horror horror!) and see if it does anything. So after backing everything up and doing a hard reset I think my heart wanted to believe that this would fix the issue and so I performed the hard reset. Unfortunately right after, I had to use the phone to go somewhere and so I thought Id try using the co-pilot but before reaching that, it turned off.
I have been using it today and I still have those problems, its turned off randomly whenever it wants to. I have got away with making a couple of calls but that was because most of them have been incoming calls.
Plz technicians help me out....
Im thinking of calling htc and telling them to fix it, they said they could book it in?

i have same problem... randomly freez on startup screan or randomly resrat...
but i think if we never flash cooked rom, we havent this problems...
i think everybody who have same problems, have Europ hd2model with ramhack, and with lot of 3rd app.
so.. if somebody have solution plz make a thread...
coze i cant live with stock rom

ilijan said:
i have same problem... randomly freez on startup screan or randomly resrat...
but i think if we never flash cooked rom, we havent this problems...
i think everybody who have same problems, have Europ hd2model with ramhack, and with lot of 3rd app.
so.. if somebody have solution plz make a thread...
coze i cant live with stock rom
Click to expand...
Click to collapse
Not all pal , Im from the Philippines and the same thing is happening with my HD2. Right now, Im just charging it while the phone is off . I phoned HTC Philippines since it is still under warranty and they said, they will need to repair the phone since the problem was the main board as they said.(Once you experienced that the phone heats up even when not charging, they believe it needs repair).

Mine is currently in for a warranty repair for random reboots. Even when at night it was doing it. I'm on stock rom and have never used custom roms. Interesting that when I called support they asked if it had overheated. or if it did it more when overheating - so I think the two must be related as far as HTC are concerned.

Hi there,
I own a HTC HD2 for about 7 months now, using it A LOT. Flashing rom's like crazy and never had any problem.
Recently I've been on a holiday (Mexico, very humid), since then my HD2 is having issue's.
Keeps freezing, screen goes black and then in resets. Often I doesn't boot which means I have to pull out my battery to get it going again (sometimes I have to yank out the battery 3 or 4 times for it to boot again). And yes, of course I hardresetted, re-flashed etc for several times.
Seems a similair problem.
I also experienced that in some cases, my HD2 vibrate's 7 times in a row when trying to boot (like somekind of error message for the HTC technies). Can;t find anything about it on the web.
Any of you guys experienced this as well??

Well I had the same problem.
Got to the point when I had to go back and use my old HD
Took it back to the store and complained.
The guy from the store opened it up, straightened the pins on the battery and it works like new now

Oke, I tryed that also, but maybe they are not straight enough yet. I will look again I hope that's the problem