Database Users

Deepfish or Picsel? why aren't they released yet?

why cant they release these for the wm6 platform yet? its been over 6 monyhs and i would love to be able to view the browser like i want

ive used picsel on my mogul (wasnt fond of it so i went back to opera)

does opera allow full page viewing then zooming in? whered you get picsel? i cant find it

Here! Its under reply #27, i mean 28

Picsel isn't released as a commercial app - it's an app they allow OEMs to build into a rom. However, we have got it to work on most phones. Works fine on WM5 and WM6 for me.
V

Another example of "seek and you shall find".
Does it bother anyone else that this individual has made so many uninformed posts (that aren't even Titan-related) in the last couple of days here?

Dishe said:
Another example of "seek and you shall find".
Does it bother anyone else that this individual has made so many uninformed posts (that aren't even Titan-related) in the last couple of days here?
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some people are more helpful than others. while others arent. all my questions are to make my mogul be the best it can be.

You stole Boo Boo's Name said:
some people are more helpful than others. while others arent. all my questions are to make my mogul be the best it can be.
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Right. YOUR mogul, the way YOU want it.
While abusing the forum is effective for you, it also rather selfish to be polluting it for everyone else.
Sorry for the snyde comments, but if everyone treated this the way you do, this forum wouldn't survive anymore.

Dishe said:
Right. YOUR mogul, the way YOU want it.
While abusing the forum is effective for you, it also rather selfish to be polluting it for everyone else.
Sorry for the snyde comments, but if everyone treated this the way you do, this forum wouldn't survive anymore.
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I couldn't agree more. In case the OP doesn't understand why we are coming down on him/her, let's reiterate the original question:
Deepfish or Picsel? why aren't they released yet?
why cant they release these for the wm6 platform yet? its been over 6 monyhs and i would love to be able to view the browser like i want
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A. What makes you think any of us works for Microsoft or Picsel?
B. "Why aren't they released yet?"
Good question! Why don't you contribute by emailing the companies yourself and letting us know the answer. Oh... you probably wanted one of us to do it?
C. "why cant they release these for the wm6 platform yet?"
Another Good question! Suppose the only person who can answer that is the Product Manager for those applications. He probably won't answer though... because he's too busy trying to get them released!
D. "its been over 6 monyhs and i would love to be able to view the browser like i want"
We've all talked it over and decided this is a serious issue. So either we can freeze the Internet until things are like you want... or you can buy an iPhone.
Hope that helps!

boo boo needs a lot of hand holding, that is all. maybe he or she is very young. I too, have had some issues with Picsel, but I kept digging and digging, and eventually came across it, and that actually felt pretty rewarding. boo boo just wants us to do all the work for him/her, and he or she can reap all the benefits. look a little further, and you can pretty much find anything. your original post does make you look and feel a bit immature, like a whiny little baby, no offense. but I guess you got what you wanted. Now if you can contact Microsoft on the forum's behalf, that'd be great!

Also, some folks haven't done their research or are ignoring a very significant fact: The version of Picsel that is floating around the Internet was never meant to be released to run on just any phone out there. It was lifted from a Samsung ROM. In fact, Picsel lawyers have been contacting websites that have been hosting these files to take them down immediately.
So if the app doesn't run optimally on your particular device, not much you can do about it until Picsel decides to release it to the general public at large or strikes a deal with another OEM.

you guys need to get laid more often or stop beating your wives..you guys sound like a bunch of sissys

I agree, you guys are a bunch of asses, you couldnt simply answer the guys question? you had to be douches about it? the forum is here to help fellow mogul users, not insult them. if you have a problem with multiple threads then simply point the user to a thread that is already open and request that this thread be deleted.

Why close a discussion thread?

mikechannon said:
"In general "I hate my phone" threads neither contribute soluactions to problems nor do they seek answers to problems in a calm and reasoned way.
These forums are for the giving and receiving of information that assists users to get the best from their device - it is not a vehicle for "sounding-off" about your phone.
This thread does have some useful content, so I will not delete it but will close it as relevant points have already been made.
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Ok .... so, the fact that we know HTC pay attention to people gripes, comments and compliments on these forums.... if that had been a "we love HTC thread" would that have been closed?
I agree being rude and obnoxious are very good reasons but ... why not censor the very few posts related to it. Why close the general dissastifaction with what appears to be a typical HTC release. Without a place to talk about the general failure of HTC, how can the majority of people learn? How can those prospective customers be aware of the challenges they need to overcome to turn a rubbish device (out of the factory) into a great device (after XDA and chefs)?
mikechannon said:
(In addition - this thread has been reported by Members)
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And it appears all you have to do is complain about a thread, not be justified in your complaint.
The one thing i've always used in years is the xda forums and some of that i haven't even owned a HTC device. Like it or not, most people here have invested a lot of hard earned cash (or will over the next 18/24 months) and that will naturaly attract an emotional value - hence some anger when something like this doesn't work. The fact there was so much feeling in that thread should indicate the level of "emotion" about it and the incensed feeling they have about the amount people feel they have spent, money and time, on a device they are so unhappy about. Maybe if you guys created a "vent here thread" you might get to allow people to rant AND get usefull threads - heck, even HTC might read the "vent here thread!" and take note?
I'm so worried after reading todays threads in particular, about ordering mine earlier today but sadly nothing else that supports FULL exchange meets my requirements. I know my consumer rights and will use them to the full should I need to but I hope not it does have so many great points.

Monty Burns said:
Ok .... so, the fact that we know HTC pay attention to people gripes, comments and compliments on these forums....
We don't know that for sure. There are many on here who would disagree, saying that for them, if HTC were listening, then perceived problems would have been resolved quicker.
I agree being rude and obnoxious are very good reasons but ... why not censor the very few posts related to it. Why close the general dissatisfaction with what appears to be a typical HTC release. Without a place to talk about the general failure of HTC, how can the majority of people learn? How can those prospective customers be aware of the challenges they need to overcome to turn a rubbish device (out of the factory) into a great device (after XDA and chefs)?
Problem with this argument is that there are some on here who don't wish to face those challenges, which is fair enough. However what they do is to gripe about it and not help themselves, even when you point them in the right direction.
And it appears all you have to do is complain about a thread, not be justified in your complaint.
Not sure where you get that from. Please provide evidence of this or retract.
The one thing i've always used in years is the xda forums and some of that i haven't even owned a HTC device. Like it or not, most people here have invested a lot of hard earned cash (or will over the next 18/24 months) and that will naturally attract an emotional value - hence some anger when something like this doesn't work. The fact there was so much feeling in that thread should indicate the level of "emotion" about it and the incensed feeling they have about the amount people feel they have spent, money and time, on a device they are so unhappy about. Maybe if you guys created a "vent here thread" you might get to allow people to rant AND get useful threads - heck, even HTC might read the "vent here thread!" and take note?
Any "ranting", as you put it, should be made direct to HTC. XDA-Developers is exactly that; a developers site with a lot of interested non-developers in it. Its not the place to take out your frustrations against a manufacturer.
Re your point on hard earned cash being spent, I can't disagree with this. However ask these people how many of them went out and gave the device a really good test drive and an assessment of whether it would meet their needs or not and you will be silenced by the response.
I'm so worried after reading todays threads in particular, about ordering mine earlier today but sadly nothing else that supports FULL exchange meets my requirements. I know my consumer rights and will use them to the full should I need to but I hope not it does have so many great points.
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If you have doubts about this device then don't buy it. You will be severely disappointed. If you have not taken time out to test drive one before putting your order in then, with respect, more fool you.
Finally, moderators on here bend over backwards NOT to close threads or be seen as censoring debate. However we have to keep a balance and if, in our judgment, a thread is getting out of hand or no longer has any value nor serve any useful purpose then it will be closed.
All the best,
WB

as you've quoted inside of quotes you have made it really dificult for me to "quote" back - nice job! (although i suspect not deliberate).
"We don't know that for sure. There are many on here who would disagree, saying that for them, if HTC were listening, then perceived problems would have been resolved quicker."
Yeah ok. So the very big majority of Winmob market phones are produced by HTC, this site is dedicated to HTC (and historicaly Winmob).... do you REALLY think they don't read these forums? Really? Honestly? Are you sure?
"Problem with this argument is that there are some on here who don't wish to face those challenges, which is fair enough. However what they do is to gripe about it and not help themselves, even when you point them in the right direction."
I agree. There are SOME who want to gripe. There are a ship load more who want to make a device work but can't, no matter the support they get from the community - random users suffering from the SMS bug for example? The very fact most of these people have googled/have knowledge of these forums, means that they have at least gone to some effort to resolve an issue. So yes some, but a VERY small number. So, how can they air the frustrations they have? where? Maybe the most expansive and read HTC forums... thats a good place to start!
"And it appears all you have to do is complain about a thread, not be justified in your complaint.
Not sure where you get that from. Please provide evidence of this or retract."
*sigh* .... ok .... i'll come back to this but, i did quote, if you really want me to link to a thread closed in the past 10 minutes other than i already quoted your mod. I will.
"Any "ranting", as you put it, should be made direct to HTC. XDA-Developers is exactly that; a developers site with a lot of interested non-developers in it. Its not the place to take out your frustrations against a manufacturer."
Yeah ya know, it was a developers site years ago.... its not any more and hasn't been for a long time. Its a cookers and users site now. If you still think HTC don't read this forum then .... The sites success over the years can also be its greatest strength if you let it.
Now this isn't a problem of the site itself, more one with many reviews and fanboys of ALL phones, Iphone, HTC, Nokia....
"Re your point on hard earned cash being spent, I can't disagree with this. However ask these people how many of them went out and gave the device a really good test drive and an assessment of whether it would meet their needs or not and you will be silenced by the response."
Trying out a phone is a shop is a VERY diferent affair to OWNING one. Any person will know that, sadly though, many of us have to go by the reviews and forum comments that are available and try to filter out what may or may not be fanboy. Magazines, forum posts, personal reviews, blogs are all individual and very personal. Saying that someone should have reviewed more is simply not fair. Its impossible. Try asking your local O2 shop if you can take a phone away for a couple of weeks to try?
Hold on .... yes you can!!!! And that was the point of the last thread that got closed! Your fellow mod closed a thread which wasn't actually personal to anyone and (from a personal fed up with moaners point of view) I was trying educate people who purchased there phones in the UK that they had a bucket load of rights. If they are not happy, and it was purchased from the uk, then please "turn it in!" and return it.
Now from my pov, i'm a londoner (can you tell?) but i work all over the world. Currently im in Durban (yeah I was there at the test match! and met the England team) but out here they dont have the HD 2 so, I have to go on the reviews etc. Some people out here will spend near on £600 getting it imported from Expansys UK (ummm .... co.za) and other sites.
also..
Can i provide evidence? No. It was not made public so all I can assume is that if I PM a mod, things will be closed:
mikechannon said:
"In general "I hate my phone" threads neither contribute soluactions to problems nor do they seek answers to problems in a calm and reasoned way.
These forums are for the giving and receiving of information that assists users to get the best from their device - it is not a vehicle for "sounding-off" about your phone.
This thread does have some useful content, so I will not delete it but will close it as relevant points have already been made.
(In addition - this thread has been reported by Members)
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How can i provide more evidence than that? I'm not privvy to your private messages. The previous line though backs up my "love HTC or go away" argument to a small extent:
mikechannon said:
This thread does have some useful content, so I will not delete it but will close it as relevant points have already been made.
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I really think you guys, having helped, actually almost pushed HTC to where they are should now use your position and be .... responsible(? maybe a bit strong)) ... finaly get off the HTC only band wagon. Let them know that the stunning products they produce will no longer be accepted only 90% complete.
Ok. Lets be realistic. I ain't gona change your minds on anything and I don't want you to rebel against HTC as they make amazing hardware but, at least, in the position you have got.... maybe create a "if your gone B*&% and let off steam, do it in this thread?" thread? Maybe, just maybe there will be a common thread in it that HTC will finaly get to grips with .....?
Oh, and i've had a tytn, tytn 2 and having had both of those replaced under warranty i thought... no! Poke it! And had a tosh g900 when most people couldnt even spell 800 res screens and then foolishly went to a TD. That was refunded quickly under sales of goods act. Have an Acer M900 but due to the fact i'm living in south africa and i purchased that under my company contract, i now need to replace next week when im back in the UK. I was looking at a Milestone but the exchange support is rubbish at best. So, I have a week to try the HD2 or return it as not fit for purpose.... I do however, really want it to work!
And one final word.... my best winmob device without a device? Well two actually .... the Samsung Omnia and the baggage reconciliation devices i'm working with at the new Durban airport (what??? its not just a PHONE O/S!!!!??)

My opinion.
Here's an example of 2 threads.
MY HD2 IS THE WORST FONE ON THE PLANIT
I bought this fone for £x000 dollars and it should do everything I can ever imagine, rite out of the out of the box. I am disgusted that HTC expect ME to fix their problems.
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SMS didn't send
Hi everyone.
I tried to send a text message to my friends earlier and it's stuck in my outbox. Does anyone know why this might be? Does anyone have a suggestion as to what I should do about it?
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This forum is not about defending or slating any particular device. It is meant for users to get together and talk about ways to make the experience better. This forum is not responsible for the fact that some hardware that comes out of some factory and gets some software installed on it is not 100% perfect!
Now for 1 moment, can we please put aside arguments regarding the device and talk about the forum? Which of the above 2 threads is the most constructive?
Thank you.

johncmolyneux said:
Here's an example of 2 threads.
This forum is not about defending or slating any particular device. It is meant for users to get together and talk about ways to make the experience better. This forum is not responsible for the fact that some hardware that comes out of some factory and gets some software installed on it is not 100% perfect!
Now for 1 moment, can we please put aside arguments regarding the device and talk about the forum? Which of the above 2 threads is the most constructive?
Thank you.
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More to the point, what is the point of leaving the first example open? At the very least there should be a dedicated section for those unhelpful posts (as [★] suggested yesterday) but I think they should just be closed as they're so worthless.

Do you work for a newspaper?
Both comments are usefull. Just because you don't see the use in both doesn't mean they are not usefull. Does that mean 10% of men don't like brand x of condoms so they should be ignored of Fred Smiths Condom appreciation website?
(sorry thats a really poor example but its 2am here in SA and i've been on the beer and Eve-online and films for a few hours )
Very fair play to you for putting forward an argument (non abusive as I would hope) and maybe catch up tomorrow.

Monty,
You are a Londoner eh? I should have known. You lot are nothing but trouble makers!
First off sorry about the quotes within quotes; didn't realise it stopped you from quoting back. Now that I do...
OK, lots in your post that I could come back on in detail but I won't because I'm the sort of chap that likes going forwards, not looking back in self pity or whatever.
The one thing that you have suggested, and you are not the first, is that we think on somewhere where people can let off steam WITHOUT cluttering up the forums. As you know there is some work going on as to how best we can restructure the place to make it better. Can I ask you to be a little patient while all this gets worked through.
In the meantime, think on the following:
- Help us to support people who need and want help and please be robust about those that don't but just fancy a moan and upsetting people on here without ever really wanting to seek help or to help themselves (the word Troll comes to mind).
- If you look at the Development & Hacking forums you will see that Development is stronger than ever and does not change what this place is all about. The work of the chefs is recognised and appreciated, and you can argue that is also development so 2-0 there.
- Lets all try to be a little adult, constructive and get along a little. I can tell you that, from a Mods perspective, we really want to be doing other things to make people's lives on here better rather than spending time closing threads down because people just can't have a little respect for each other. I often wonder whether anyone ever reads the forum rules.
Finally thank you for keeping on the straight and narrow re this thread and not going off the rails and getting it closed.
WB

jakem said:
More to the point, what is the point of leaving the first example open? At the very least there should be a dedicated section for those unhelpful posts (as [★] suggested yesterday) but I think they should just be closed as they're so worthless.
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I totally agree mate (hence the support in said thread raised by [★] yesterday.)
I find this site a ridiculously valuable source of information when I need help with my phone, and I find it disheartening to have to wade through complaint after complaint just in order to get to constructive discussions.
If I wanted to live in troll city, I'd pack all my stuff into boxes; call a removals company; do some browsing of estate agents and property letting agents; check the reputation of the areas I was interested in and then guess what.... MOVE TO TROLL CITY!
I'm a placid guy generally, but some posts really make me struggle to just not tell the OP where to go.
+9999999 recurring to real constructive users of this site.
-9999999 recurring to trolls (and we know you don't think you're a troll, but you are.)

Monty Burns said:
Do you work for a newspaper?
Both comments are usefull. Just because you don't see the use in both doesn't mean they are not usefull. Does that mean 10% of men don't like brand x of condoms so they should be ignored of Fred Smiths Condom appreciation website?
(sorry thats a really poor example but its 2am here in SA and i've been on the beer and Eve-online and films for a few hours )
Very fair play to you for putting forward an argument (non abusive as I would hope) and maybe catch up tomorrow.
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If 10% of men don't like brand x of condoms then they should definitely speak their mind. They would be wrong though to go to a forum that supports uses of brand x condoms and slate them. A support forum is for support.

OK first, no idea who Martin is. (Its Monty spelt the wrong way - doh)
Second, guys sounds like we might have a good conversation on the values of "to HTC or not HTC" although I might be on the wrong side, despite just spending a bucket load of fivers on a HT2.
Please, keep it clean and (well funny if you can't) but not personaly insulting. Everyone on a keyboard is a human being!
Be safe, have fun!

Monty Burns said:
OK first, no idea who Martin is.
Second, guys sounds like we might have a good conversation on the values of "to HTC or not HTC" although I might be on the wrong side, despite just spending a bucket load of fivers on a HT2.
Please, keep it clean and (well funny if you can't) but not personaly insulting. Everyone on a keyboard is a human being!
Be safe, have fun!
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I agree with that totally, but I do think this thread should be moved to a general area. Let's face it, it's hardly HD2 specific now is it!
It would be nice to see everyone's thoughts on this, rather than just the ones with The God Phone. (Just kidding - that was meant to incite trouble )

To be fair, those "I hate this phone" ranting type threads really do spiral into a hate fest or at least the few I've seen. If a topic is interesting and you comment on it, and go back later to see how it develops when all that is left is just insults, it has no use to most if not all.

johncmolyneux said:
I agree with that totally, but I do think this thread should be moved to a general area. Let's face it, it's hardly HD2 specific now is it!
It would be nice to see everyone's thoughts on this, rather than just the ones with The God Phone. (Just kidding - that was meant to incite trouble )
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Argh! I'm not a god!!! (although I think I am, with my size 9 shoes... bow down before me!)
Seriously, maybe a good idea. I guess in an odd way this may complement (orb3000s?) the other thread vote about should it be HTC or not site? We don't know you server statistics of course but, we can hope that we can get to the stage where we can give our opinion on HTC honestly..... ( i wanted to deleted that and not type it as its not fair, i think we can, mostly ).
In my view its like a really cool manopoly. The games fun to play for almost all of us (i may/may not include myself in that after 2 years HTC abscense on next Friday) but for some it really sucks cos they keep losing.
I would think that moving it to an adult discussion of the real benefits as us users see if you become "open" but, we have no idea of the server costs... only you guys do.
(you do of course know that pressure will mount and mount and mount with regards to non-HTC phones. Your not silly Samsung, LG, Acer.... to name but a few know that the serious money is in smart phones in the next few years, not feature. In Slough o2 test 150-200 meg 4g phones a couple of weeks ago )

From what I understand, this is a developers forum. i.e. look to the potential rather than to the faults as is.
There are far too many distracting threads along the lines of "the virtual keyboard is killing me", "my wife left me because of the battery life", "the pink camera issue made me kill my neighbour". These type of threads may have valid points but they are all a bit melodramatic and really don't serve the purpose of the forum very well as they fan the flames of discontent rather that rise to the can-fix mindset. Despite what the trolls (for want of a better word) might like to say, this isn't a fanboi site, it's for those who realise a problem and want to solve it, simply just improve things, or just want to tweak things just because they can! I'm sure most of us here are all too aware of the shortcomings of Windows mobile software, just as we recognise the potential & strengths of this platform.
Speaking as a self-confessed technophile I will admit to spending an not inconsiderable amount of hard-earned money on utter crap i.e. gadgets that promised so much, yet delivered so little or were simply just badly executed. The HD2 is non of these, it's a stunning piece of design & engineering. It's not perfect, for example: the sharp edges of the camera lens annoy me a little, but it doesn't induce a desire in me to vent my spleen to the world.
I'm optimistic, I hope to survive longer than my HD2 and maybe via this forum HTC will hear my concern for this non-life threatening design flaw and engineer a more ergonomic lens cover for the next mobile phone I get. If they don't, it will undoubtedly leave a microscopic void in my life, but I'm strong enough to move on and no doubt the HTC designers will burn in hell for their tardiness.
xda-developers is what is says and is a great community that helps us get the best from these intriguing phones, so please diss the efforts of those who contribute and recognise that enthusiasm is a far better fertilizer for technology than manure.
Besides that, looking at my HD2 I've just noticed that it's going to be wet & windy at "My Location" tomorrow. That's fifty miles away and I'm not even going there, so it's a win for me!

HTC ROM upgrade & hotfix descriptions.

Hi all,
I sent a support request to HTC a few days ago to basically explain that there's a lot of people that are frustrated by the fact that their updates on the support page of their website do no explain what the fixes/ROM upgrades actually do.
While this is not a particularly committed response, I just wanted to share it with you all.
My request...
johncmolyneux said:
Hi.
I would like to propose a future change for your support pages on the HTC website.
At the moment, when an update is released (hotfix, or ROM), the description is not very helpful and leaves your customers wondering what it is they are meant to be fixing. This also leaves us all wondering if anything actually has been fixed! Now I know that you wouldn't release hotfixes and ROM upgrades that did nothing, but we have no way of knowing what to expect. Here's a couple of recent descriptions of hotfixes...
"This update for HTC HD2 messaging lets you reach out to your friends and family with instant notifications. Keeping in touch has always been very important, and this update delivers just that: fast and reliable SMS messaging."
"This update for HTC HD2 allows for contacts stored on your SIM card to be properly displayed on your phone along with Phone and Exchange Server contacts."
And they are just the last 2.
They have all been like that, as I am sure you are aware. I have never heard of a company that releases updates without telling their customers what to expect.
Can you PLEASE in future give a real description? This would include what bugs are being addressed, and what new features are included. This is common practice for most companies, and I expect the same high level of concern for customer needs from HTC, of whom I am a loyal fan. Please consider this. There's a very large community of very frustrated users out here, and it would be very simple to make things better for them.
Thank you in advance.
John.
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And their response...
HTC Support said:
I agree with you that this is a good idea. The latest update does include the Camera and SMS fix. We have noted your comments and suggestions. Please keep an eye on our support section for any future changes.
Thank you
Best regards,
Mat. B. HTC
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Like I said, it's not a particularly committed response, but something, nonetheless.
Fingers crossed

i think its good that they will consider it... their descriptions are pretty useless and could tell us proper information about patches and hotfixes etc... but at least you got a response from them..

i think HTC's main problem when it comes to issues like that, is that theyr all of a suddein trying to be this young cool, hip company producing phones for the average joe, instead of ppl who like to dig abit deeper into the phone. so its easier to post a update description that ultimately tells you absolutely nothing but atleast sounds cool. rather then a large detailed post wich nobody of the new user group they are trying to reach would understand

Possibly, yeah, but it's pretty pointless to just put rubbish when you could at least say "fixes x and y issues". Even someone non-technical knows if there text messages aren't being sent, and would like to know that a hotfix is going to address that.

I just think they don't like admitting there was a bug in the first place.

richardirv said:
I just think they don't like admitting there was a bug in the first place.
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Unfortunately in today's litigious society that's all too often the case with large organisations. It would be more positive for the typical consumer (i.e the one's not looking for easy fiscal gain) if the companies publicly recognised the fault and offered-up a fix/workaround at the earliest opportunity and not least kept their customers informed.

richardirv said:
I just think they don't like admitting there was a bug in the first place.
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Could be a cultural thing, too... In my professional life, I deal a lot with engineers from the asian/pacific region and I can tell you that it took for ages until they realized that admitting an error and showing that you are willing to work on it is NOT seen as a sign of weakness but as a sign of strength in the western world.
I don't know if that's the case with the people who wrote the hotfix descriptions at HTC but if I'm right, we should rather encourage them instead of simply complain about their
texts.
Just my 2 cents...

m_g said:
we should rather encourage them instead of simply complain about their texts.
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I think you forgot the fact that we do encourage them - we give them a lot of money for their products. And it's not a complaint anyway. If you read the email I sent them it was a request, not a complaint.
I don't take the line that some people on here do, shouting from the rooftops that HTC have betrayed us because of a few simple issues that are being ironed out. I'm very happy with the device (and have been with all my HTC devices), but I'm not happy with the lack of information they give us when they release a fix.
I simply want to know what a fix actually does, not how important keeping in touch is. I know that. That's why I bought the phone.

johncmolyneux said:
If you read the email I sent them it was a request, not a complaint.
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John,
Thanks for your reply. I'm not quite sure whether I understand why you appear to be so heated, since I wasn't questioning your original post, in fact I was't even referring to it.
I think your email to HTC was very well written, you pointed out a problem that keeps annoying me ever since I first stumbled across the HTC suport site and you did that in a kind and decent way and the response you got from the (UK?) support staff shows that at least the folks at the local first level support are quite aware of the problem.
On the other hand, however, I still think I made a valid point. When dealing with international partners, it's allways wise to put oneself in the other one's position for a second. And I, for my part, can hear the typical asian flowery and long-winded way of not-telling that there was something wrong in every single hotfix description I read so far ...
From my experience, they're not going to change that anytime soon, at least not in the announcement texts that are prominently readable on the download site. Instead, we should insist on a detailed ChangeLog.txt we can download from somewhere. Thanks again for your email to HTC and lets hope for the best
Cheers, M.

Asking in a nice way gets results i see, maybe better to ask for an update instead of demanding one.....
kk

m_g said:
John,
Thanks for your reply. I'm not quite sure whether I understand why you appear to be so heated, since I wasn't questioning your original post, in fact I was't even referring to it.
I think your email to HTC was very well written, you pointed out a problem that keeps annoying me ever since I first stumbled across the HTC suport site and you did that in a kind and decent way and the response you got from the (UK?) support staff shows that at least the folks at the local first level support are quite aware of the problem.
On the other hand, however, I still think I made a valid point. When dealing with international partners, it's allways wise to put oneself in the other one's position for a second. And I, for my part, can hear the typical asian flowery and long-winded way of not-telling that there was something wrong in every single hotfix description I read so far ...
From my experience, they're not going to change that anytime soon, at least not in the announcement texts that are prominently readable on the download site. Instead, we should insist on a detailed ChangeLog.txt we can download from somewhere. Thanks again for your email to HTC and lets hope for the best
Cheers, M.
Click to expand...
Click to collapse
Heh - I wasn't being heated mate - I was just making a point about something you'd said.

Lovely tech support (She hung up)

Look at this great support I got. Copy and pastied responses several times. Apparently we all should call the galaxy hot line or something.
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Elena'
Elena: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Customer: My family bought three fascinates in anticipating the ultimate android operating system called Froyo 2.2. When will I get this update? Will I get it this year at least or do I have to wait another year?
Elena: I understand that you want upgrade the device from Android 2.1 to 2.2 . Am I correct ?
Customer: Yes that is what I mean.
Elena: Unfortunately there is no update available at this time for your phone model, nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Elena: Should this become available, it will be posted on our website in the Samsung Download Center.
Elena: Samsung is working on these and we will release the software soon.
Customer: Thats not even you typing, you copied and pasted that, I saw that exact response on forums.
Customer: I regret buying 3 of these phones.
Elena: I can understand your situation and how frustrated you are at this moment.
Customer: I will never buy another samsung product again.
Elena: I would have surely helped , if I had any other information regarding them.
Elena: As this is a basic level support we have limited access to our database. I have provided all the information that are available in my database.
Customer: You do have more information, you are with holding it from me.
Customer: Then let me talk to someone higher up please.
Elena: However, I suggest you please contact our Samsung Customer Support Team. You can reach our Galaxy handset support team at : 1-877-392-4252,Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST). They will be glad to help you with this.
Customer: Honestly, it 2011, Froyo was released last year and you can't even give me an eta on when I will get 2.2/2.3, thats disgraceful.
Customer: Please if I can talk to your manager that would be great.
Elena: I apologize, if I had the information available with me I would have surely provided you in this chat session.
Customer: Then may I please talk with your manager.
Elena: Tha manager is only available in Phone support only.
Elena: Yes, please contact our Samsung Customer Support Team they will transfer the call to the Manager.
Customer: Do you have the information as to why I DON'T have 2.2?
Elena: I apologize, we don't have that information available in my database.
Customer: I highly doubt that, I know how customer service works. You can make the call for me and find out the information I need, please do so.
Elena: I am really sorry, if I had the access to do that i will definitely arrange a call for you in this regar.
Elena: regard*
Elena: I don't mean to rush you, but I haven't had a response from you. Are we connected?
Customer: Do you have the information as to why the Galaxy S has 2.2 in the UK and other countries but the phones based off of it don't?
Customer: Such as the epic, captivate, vibrant, and of course the fascinate?
Elena: No, I don't have that information available, that is the reason I asked you please contact our next level support so that they will be glad to help you with this.
Customer: Fine
Elena: Is there anything else that I can assist you with?
Elena: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Customer: Yes
info: Chat session has been terminated by the Samsung Agent.
Click to expand...
Click to collapse
To top it off, she HUNG UP ON ME. I was about to ask if an update would coem to fix gps. Oh well switching to HTC next time.

I must say, it sounds like you were harrassing the rep.
A Guy my brother works with was just complaining about his Droid X due to the 2.2 release he received two weeks ago. I understand why the devs want the release but for the rest of us, patience will serve us best.
There is a GPS fix on the forum. Do some searching and enjoy the fruit of our developers' labors.

tonu42 said:
Look at this great support I got. Copy and pastied responses several times. Apparently we all should call the galaxy hot line or something.
To top it off, she HUNG UP ON ME. I was about to ask if an update would coem to fix gps. Oh well switching to HTC next time.
Click to expand...
Click to collapse
Dude, you are a freakin ignorant dumbass. The only people that have info on the ETA of the 2.2/2.3 update are the Samsung developers and Verizon rom builders, not customer support. Please do yourself a favor and shutup or work a customer facing job to realise how it is to be not in the loop.
Sent from my SCH-I500 using XDA App

Dont worry ...Good news The iphone is headed to Verizon to save us all from the ugly robot they call Android.

Sherwood1 said:
Dont worry ...Good news The iphone is headed to Verizon to save us all from the ugly robot they call Android.
Click to expand...
Click to collapse
I really hope you're joking, but judging by the rest of your posts, I'm sure you aren't. In the admittedly short time I've had playing with iPhones, I can honestly say that they're absurdly overhyped. They really don't do anything better than any other phone on the market. Plus, Apple is content with repackaging the same thing(more or less) time after time with relatively minor tweaks and adjustments to keep their consumer base hooked. The iPhone isn't going to save anybody from anything, because by the time it actually comes around to Verizon, there be even more advanced phones on VZW(dual core, 4g, 2.3, etc). The iPhone will just seem antiquated by comparison(to the ones that actually give a damn about phone hardware/software) and that's an honest fact, not me being biased or a fanboy. This is just my 2 cents, it's kind of ridiculous for you to come and post that in an Android phone section of the forum. On topic, I have to agree with bwheelies. Working in an area where I have to deal with irate customers daily really gives me another perspective on things like this. It's really difficult to answer questions people have when the info hasn't trickled down to me and they continually press the issue and get pissed about it.

I'm really starting to think that a moderator on here should create a general rants and raves section like Craigslist, that way if we want a good laugh or to read something completely rediculous, we could go there instead of it flooding the important forums. People like you should be banned from here. Do us all a favor and search next time, you will see that there are at least 3 other posts almost identical to yours that you could've given your 2 cents two.
so fresh and so superclean.

Honestly I would hang up on you too. Why is it that people are so rude to customer service reps? Just imagine if you had to deal with people that are rude while you're doing everything you're allowed to, to try helping them. She's not the company, she had nothing to do with the software or hardware or the timeliness providers divulge.
From I-500 Powered By XDA

justin94 said:
I'm really starting to think that a moderator on here should create a general rants and raves section like Craigslist, that way if we want a good laugh or to read something completely rediculous, we could go there instead of it flooding the important forums. People like you should be banned from here. Do us all a favor and search next time, you will see that there are at least 3 other posts almost identical to yours that you could've given your 2 cents two.
Click to expand...
Click to collapse
I'm pretty sure you're directing that at me, so I'm going to reply accordingly. The only thing I did was reply to a troll being a troll. Wasn't really trying to rant, it just came out as that. I don't flood the forums with anything, generally my posts are on topic and direct. In fact, this is the first time I've ever ranted about anything. What exactly should I be searching for? Sherwood trolling more threads so I can just follow him around and comment? That's the definition of trolling. I've derailed this topic enough, and I sincerely apologize to the OP.

The best thing about the iphone possibly coming to vzw, is that it will rid us of the likes of sherwood1.

adrynalyne said:
The best thing about the iphone possibly coming to vzw, is that it will rid us of the likes of sherwood1.
Click to expand...
Click to collapse
agreed.....

Mean Bro Greene said:
I'm pretty sure you're directing that at me, so I'm going to reply accordingly. The only thing I did was reply to a troll being a troll. Wasn't really trying to rant, it just came out as that. I don't flood the forums with anything, generally my posts are on topic and direct. In fact, this is the first time I've ever ranted about anything. What exactly should I be searching for? Sherwood trolling more threads so I can just follow him around and comment? That's the definition of trolling. I've derailed this topic enough, and I sincerely apologize to the OP.
Click to expand...
Click to collapse
Definitely was not directed at you, more towards the OP.
so fresh and so superclean.

If I had been the rep, I would have done more then hang up. Why harrass them over something they have no control over?
adrynalyne said:
The best thing about the iphone possibly coming to vzw, is that it will rid us of the likes of sherwood1.
Click to expand...
Click to collapse
Yes, the little kiddies need the iLemming.

Guys The iphone will always lack in hardware sooner or later to Android.... a new android phone gets announced every day. But since the iphone was released no new phone has beat it in total hardware performance. And as far as doing anything better than android.....well it just offers more. what good is a OS when there are no applications on it.
Iphone wins in that area.
PS i was the guy that got banned for a few weeks cause i was handing out the Verizon leaked update to everyone...while mods were keeping it to themselves!! I didnt get it from them but they tend to keep things for themselves.
So your welcome, those who talk crap bout me, please show me one thing you offered....
BTW VOODOO the biggest joke in history and people still falling for it.

There was no reason for you to be such a douche. I work in customer service and we can't stand people like you. You think we know everything and that we just like to keep information from you to piss you off. We tell you what we know, and we often don't know much since we're JUST customer service reps. We're not the software developers, we're not corporate, and we often learn about things just before you do as the consumer.
You're not even being a **** head to the right person. You should find the contact information for Samsung Corporate and get a hold of them somehow. They're the decision makers and they're the people who decide when **** comes out, not customer service. I can speak from experience, if you're professional and conduct yourself in a polite manner you'll get results. Once you start being a complete ignorant asshole, we do the bare minimum for you.
I hope you're happy that you made an innocent person's day more difficult because you wanted your stupid software update.

So your welcome, those who talk crap bout me, please show me one thing you offered....
Click to expand...
Click to collapse
I can show you several things. You can't show one. Yet you are repeatedly banned.

Sherwood1 said:
Guys The iphone will always lack in hardware sooner or later to Android.... a new android phone gets announced every day. But since the iphone was released no new phone has beat it in total hardware performance. And as far as doing anything better than android.....well it just offers more. what good is a OS when there are no applications on it.
Iphone wins in that area.
PS i was the guy that got banned for a few weeks cause i was handing out the Verizon leaked update to everyone...while mods were keeping it to themselves!! I didnt get it from them but they tend to keep things for themselves.
So your welcome, those who talk crap bout me, please show me one thing you offered....
BTW VOODOO the biggest joke in history and people still falling for it.
Click to expand...
Click to collapse
yag spelled backwords. Please get an iPhone asap. You have caused nothing but problems in these forums.
Sent from my Fascinate using Tapatalk Pro

Sherwood1 said:
Guys The iphone will always lack in hardware sooner or later to Android.... a new android phone gets announced every day. But since the iphone was released no new phone has beat it in total hardware performance. And as far as doing anything better than android.....well it just offers more. what good is a OS when there are no applications on it.
Iphone wins in that area.
PS i was the guy that got banned for a few weeks cause i was handing out the Verizon leaked update to everyone...while mods were keeping it to themselves!! I didnt get it from them but they tend to keep things for themselves.
So your welcome, those who talk crap bout me, please show me one thing you offered....
BTW VOODOO the biggest joke in history and people still falling for it.
Click to expand...
Click to collapse
trollin' hard eh

tonu42 said:
Look at this great support I got. Copy and pastied responses several times. Apparently we all should call the galaxy hot line or something.
To top it off, she HUNG UP ON ME. I was about to ask if an update would coem to fix gps. Oh well switching to HTC next time.
Click to expand...
Click to collapse
I'm embarrassed for you. I hope you know this doesn't help.
Sent from my Fascinate using Tapatalk Pro

Actually adrynalyne i just did!!! I gave out the Verizon Update no questions asked. You and others refused!!!!!!
I got banned because you think i need your permission to give something out!!!! I did people a favor and you held back!!!!
You offer VOODOO...garbage code!! Bricked more phones than god knows what!
Voodoo hahaha worthless and you know it!!

If you read the announcement like you were supposed to, you would have learned that you were not to release anything. But what do you read?

**** [Petition + Poll] ICS Sources for Xperia PLAY **** NO COMPLAINING

I would like to start a petition for Sony to release the latest sources for Xperia PLAY to the community. I am disappointed by the news but I completely understand and agree. The gamepad is the major reason for this phone and by developers not updating their games to ICS caused all sorts of stability issues.
So I figure for now lets see if we can get the sources and let the XDA devs have a grand old time picking it apart and seeing what awesome goodness they can do with it!
ICS is nice eye candy and I for one found better results on GB then ICS, probably becuase I am on CDMA. But still I would love for everyone to have the option of using some custom ROMs sourced from the latest sources. Everyone who is game (pun) please sign below if you agree. And PLEASE DO NOT COMPLAIN ON THIS THREAD. This thread is about looking positive, moving on and hoping for the best. This phone is still awesome an I still absolutely love my device.
Also there is a poll, choose whether or not you want the sources.
So again.................
*****PLEASE DO NOT COMPLAIN ON THIS THREAD*****
***Just noticed right before i finished this post there was another post for a petition, did not mean to make a double post, but this post also has a POLL. Everyone please use the POLL in addition to signing below. Thank you****
As SuperNoodles2011 has made a poll on the Official Sony Forum. (Thank you SuperNoodles2011)
talk.sonymobile.com/thread/38157?tstart=0
ANY POST THAT IS NEGATIVE TOWARDS SONY WILL BE DELETED AND YOU WILL BE NOTIFIED BY A MOD, THIS THREAD IS FOR ASKING SONY TO RELEASE THE SOURCES IN A POSITIVE WAY, NEGATIVE COMMENTS WILL NOT MOTIVATE SONY TO WANT TO HELP

Sony, thank you for your efforts with ICS for our phone. I would like to respectfully request though that the latest ICS sources be released to the Android community to let those who choose to conitnue with, that they may do so.

And if possible, allow us to help you find a solution to improve overall user experience, and push for a later ICS release.

i made a thread about this already but its np but inside my post is a link to a request on the official sony forums so feel free to take the link from that and post it in this thread and also write on that post saying you want it

supernoodles2011 said:
i made a thread about this already but its np but inside my post is a link to a request on the official sony forums so feel free to take the link from that and post it in this thread and also write on that post saying you want it
Click to expand...
Click to collapse
Thank you....

sony please release the sources for the community here

if sources would be released i am sure that developers could release a better Rom then sony themself since sony puts so much BS on their Stock rom that not nessacry

IMO If we won't get the official update, I think Sony must give us a chance between stay in the latest official Gingerbread rom or install an official custom ICS rom under our own risk.

I want them to release the sources too! I understand their decision but at least they should give us their latest sources

I understand Sony's decision and thank them for giving us a Beta to test ICS on our devices. But I would love to see what xda-developers could do with our phone having the latest source code.

SONY: If you want to give up then it's fine, Just give us the latest sources as I hope there was some progress made after the beta was released. We have some great Devs that can do a lot with whatever has been done so far. As you may know this is a major disappointment to the Xperia play owners so at least give us a shot. It's really not too much to ask.

cyrusalmighty said:
SONY: If you want to give up then be my guest Just give us the latest sources unless you stopped development sometime back around your early release of the beta in which point keep them to yourselve as Ive already lost enough respect for your treatment of the paying customer. Hey, I didnt complain.lmao.
Click to expand...
Click to collapse
in theory they MUST have some newer ROM for possible bug fixes they have tryed so lets hope we get it

the only reason sony gave us the beta was to confirm what they already thought: ICS on the PLAY is too much effort.
Give us the source code (especially for the touchpads). Open source means open source

i found this rather interesting this post
http://talk.sonymobile.com/message/197288#197288
States that not only will ALL 2011 xperia phones get ICS but they "PROMISE" we will get it
so as they cant promise us a working ICS lets hope we get the latest Rom source

supernoodles2011 said:
i found this rather interesting this post
http://talk.sonymobile.com/message/197288#197288
States that not only will ALL 2011 xperia phones get ICS but they "PROMISE" we will get it...
Wow them broken promises guess i wont be believe that crap again
And nobody can come to me saying Oh sony made you a promise they couldnt keep it its not there fault the phones hardware isnt good enough etc... Why make that post literaly 3-4 days ago if they clearly knew it wasnt gonna happen... they all need to learn to talk to eachother more
Click to expand...
Click to collapse
the Xperia Play is as powerful as the Xperia arc.

TheCraig said:
the Xperia Play is as powerful as the Xperia arc.
Click to expand...
Click to collapse
my point exactly ... i dont care about the gaming aspect of my phone anymore i hardly use it for that.. and i cant afford a new phone with the same kind or performance or even better :/ i hope they honor there customers i really do
Meanwhile if everyone could use the link in the first post to make your views on it and help show sony we need the ROMS brought here id appreciate it ALOT

I also would like Sony to release the sources for their ICS implementation, assuming they'll refuse to release an official ROM. But I'm not holding my breath. Sony isn't exactly the most open company out there (when Ericsson's share was bought out, I immediately knew I made a mistake having bought this phone).
Well, live and learn [and don't buy Sony].

supernoodles2011 said:
in theory they MUST have some newer ROM somewhere otherwise that just proves that they didnt even TRY to update the phone or fix any of the bugs... so they cant say no we dont have it otherwise they prove they are liars so we better see something soon...
Click to expand...
Click to collapse
As I have stated in my first post, PLEASE NO NEGATIVE COMMENTS, this is NOT for complaining. This thread is for being positive and respectfully asking Sony for the sources of our phone. Please either re-word your post or I will have a mod remove it.

supernoodles2011 said:
i found this rather interesting this post
http://talk.sonymobile.com/message/197288#197288
States that not only will ALL 2011 xperia phones get ICS but they "PROMISE" we will get it...
Wow them broken promises guess i wont be believe that crap again
And nobody can come to me saying Oh sony made you a promise they couldnt keep it its not there fault the phones hardware isnt good enough etc... Why make that post literaly 3-4 days ago if they clearly knew it wasnt gonna happen... they all need to learn to talk to eachother more
Click to expand...
Click to collapse
As I have stated in my first post, PLEASE NO NEGATIVE COMMENTS, this is NOT for complaining. This thread is for being positive and respectfully asking Sony for the sources of our phone. Please either re-word your post or I will have a mod remove it.

devguy22 said:
I also would like Sony to release the sources for their ICS implementation, assuming they'll refuse to release an official ROM. But I'm not holding my breath. Sony isn't exactly the most open company out there (when Ericsson's share was bought out, I immediately knew I made a mistake having bought this phone).
Well, live and learn [and don't buy Sony].
Click to expand...
Click to collapse
As I have stated in my first post, PLEASE NO NEGATIVE COMMENTS, this is NOT for complaining. This thread is for being positive and respectfully asking Sony for the sources of our phone. Please either re-word your post or I will have a mod remove it.