Hi all,
I sent a support request to HTC a few days ago to basically explain that there's a lot of people that are frustrated by the fact that their updates on the support page of their website do no explain what the fixes/ROM upgrades actually do.
While this is not a particularly committed response, I just wanted to share it with you all.
My request...
johncmolyneux said:
Hi.
I would like to propose a future change for your support pages on the HTC website.
At the moment, when an update is released (hotfix, or ROM), the description is not very helpful and leaves your customers wondering what it is they are meant to be fixing. This also leaves us all wondering if anything actually has been fixed! Now I know that you wouldn't release hotfixes and ROM upgrades that did nothing, but we have no way of knowing what to expect. Here's a couple of recent descriptions of hotfixes...
"This update for HTC HD2 messaging lets you reach out to your friends and family with instant notifications. Keeping in touch has always been very important, and this update delivers just that: fast and reliable SMS messaging."
"This update for HTC HD2 allows for contacts stored on your SIM card to be properly displayed on your phone along with Phone and Exchange Server contacts."
And they are just the last 2.
They have all been like that, as I am sure you are aware. I have never heard of a company that releases updates without telling their customers what to expect.
Can you PLEASE in future give a real description? This would include what bugs are being addressed, and what new features are included. This is common practice for most companies, and I expect the same high level of concern for customer needs from HTC, of whom I am a loyal fan. Please consider this. There's a very large community of very frustrated users out here, and it would be very simple to make things better for them.
Thank you in advance.
John.
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And their response...
HTC Support said:
I agree with you that this is a good idea. The latest update does include the Camera and SMS fix. We have noted your comments and suggestions. Please keep an eye on our support section for any future changes.
Thank you
Best regards,
Mat. B. HTC
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Click to collapse
Like I said, it's not a particularly committed response, but something, nonetheless.
Fingers crossed
i think its good that they will consider it... their descriptions are pretty useless and could tell us proper information about patches and hotfixes etc... but at least you got a response from them..
i think HTC's main problem when it comes to issues like that, is that theyr all of a suddein trying to be this young cool, hip company producing phones for the average joe, instead of ppl who like to dig abit deeper into the phone. so its easier to post a update description that ultimately tells you absolutely nothing but atleast sounds cool. rather then a large detailed post wich nobody of the new user group they are trying to reach would understand
Possibly, yeah, but it's pretty pointless to just put rubbish when you could at least say "fixes x and y issues". Even someone non-technical knows if there text messages aren't being sent, and would like to know that a hotfix is going to address that.
I just think they don't like admitting there was a bug in the first place.
richardirv said:
I just think they don't like admitting there was a bug in the first place.
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Unfortunately in today's litigious society that's all too often the case with large organisations. It would be more positive for the typical consumer (i.e the one's not looking for easy fiscal gain) if the companies publicly recognised the fault and offered-up a fix/workaround at the earliest opportunity and not least kept their customers informed.
richardirv said:
I just think they don't like admitting there was a bug in the first place.
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Click to collapse
Could be a cultural thing, too... In my professional life, I deal a lot with engineers from the asian/pacific region and I can tell you that it took for ages until they realized that admitting an error and showing that you are willing to work on it is NOT seen as a sign of weakness but as a sign of strength in the western world.
I don't know if that's the case with the people who wrote the hotfix descriptions at HTC but if I'm right, we should rather encourage them instead of simply complain about their
texts.
Just my 2 cents...
m_g said:
we should rather encourage them instead of simply complain about their texts.
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I think you forgot the fact that we do encourage them - we give them a lot of money for their products. And it's not a complaint anyway. If you read the email I sent them it was a request, not a complaint.
I don't take the line that some people on here do, shouting from the rooftops that HTC have betrayed us because of a few simple issues that are being ironed out. I'm very happy with the device (and have been with all my HTC devices), but I'm not happy with the lack of information they give us when they release a fix.
I simply want to know what a fix actually does, not how important keeping in touch is. I know that. That's why I bought the phone.
johncmolyneux said:
If you read the email I sent them it was a request, not a complaint.
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Click to collapse
John,
Thanks for your reply. I'm not quite sure whether I understand why you appear to be so heated, since I wasn't questioning your original post, in fact I was't even referring to it.
I think your email to HTC was very well written, you pointed out a problem that keeps annoying me ever since I first stumbled across the HTC suport site and you did that in a kind and decent way and the response you got from the (UK?) support staff shows that at least the folks at the local first level support are quite aware of the problem.
On the other hand, however, I still think I made a valid point. When dealing with international partners, it's allways wise to put oneself in the other one's position for a second. And I, for my part, can hear the typical asian flowery and long-winded way of not-telling that there was something wrong in every single hotfix description I read so far ...
From my experience, they're not going to change that anytime soon, at least not in the announcement texts that are prominently readable on the download site. Instead, we should insist on a detailed ChangeLog.txt we can download from somewhere. Thanks again for your email to HTC and lets hope for the best
Cheers, M.
Asking in a nice way gets results i see, maybe better to ask for an update instead of demanding one.....
kk
m_g said:
John,
Thanks for your reply. I'm not quite sure whether I understand why you appear to be so heated, since I wasn't questioning your original post, in fact I was't even referring to it.
I think your email to HTC was very well written, you pointed out a problem that keeps annoying me ever since I first stumbled across the HTC suport site and you did that in a kind and decent way and the response you got from the (UK?) support staff shows that at least the folks at the local first level support are quite aware of the problem.
On the other hand, however, I still think I made a valid point. When dealing with international partners, it's allways wise to put oneself in the other one's position for a second. And I, for my part, can hear the typical asian flowery and long-winded way of not-telling that there was something wrong in every single hotfix description I read so far ...
From my experience, they're not going to change that anytime soon, at least not in the announcement texts that are prominently readable on the download site. Instead, we should insist on a detailed ChangeLog.txt we can download from somewhere. Thanks again for your email to HTC and lets hope for the best
Cheers, M.
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Click to collapse
Heh - I wasn't being heated mate - I was just making a point about something you'd said.
Related
why cant they release these for the wm6 platform yet? its been over 6 monyhs and i would love to be able to view the browser like i want
ive used picsel on my mogul (wasnt fond of it so i went back to opera)
does opera allow full page viewing then zooming in? whered you get picsel? i cant find it
Here! Its under reply #27, i mean 28
Picsel isn't released as a commercial app - it's an app they allow OEMs to build into a rom. However, we have got it to work on most phones. Works fine on WM5 and WM6 for me.
V
Another example of "seek and you shall find".
Does it bother anyone else that this individual has made so many uninformed posts (that aren't even Titan-related) in the last couple of days here?
Dishe said:
Another example of "seek and you shall find".
Does it bother anyone else that this individual has made so many uninformed posts (that aren't even Titan-related) in the last couple of days here?
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some people are more helpful than others. while others arent. all my questions are to make my mogul be the best it can be.
You stole Boo Boo's Name said:
some people are more helpful than others. while others arent. all my questions are to make my mogul be the best it can be.
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Right. YOUR mogul, the way YOU want it.
While abusing the forum is effective for you, it also rather selfish to be polluting it for everyone else.
Sorry for the snyde comments, but if everyone treated this the way you do, this forum wouldn't survive anymore.
Dishe said:
Right. YOUR mogul, the way YOU want it.
While abusing the forum is effective for you, it also rather selfish to be polluting it for everyone else.
Sorry for the snyde comments, but if everyone treated this the way you do, this forum wouldn't survive anymore.
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I couldn't agree more. In case the OP doesn't understand why we are coming down on him/her, let's reiterate the original question:
Deepfish or Picsel? why aren't they released yet?
why cant they release these for the wm6 platform yet? its been over 6 monyhs and i would love to be able to view the browser like i want
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A. What makes you think any of us works for Microsoft or Picsel?
B. "Why aren't they released yet?"
Good question! Why don't you contribute by emailing the companies yourself and letting us know the answer. Oh... you probably wanted one of us to do it?
C. "why cant they release these for the wm6 platform yet?"
Another Good question! Suppose the only person who can answer that is the Product Manager for those applications. He probably won't answer though... because he's too busy trying to get them released!
D. "its been over 6 monyhs and i would love to be able to view the browser like i want"
We've all talked it over and decided this is a serious issue. So either we can freeze the Internet until things are like you want... or you can buy an iPhone.
Hope that helps!
boo boo needs a lot of hand holding, that is all. maybe he or she is very young. I too, have had some issues with Picsel, but I kept digging and digging, and eventually came across it, and that actually felt pretty rewarding. boo boo just wants us to do all the work for him/her, and he or she can reap all the benefits. look a little further, and you can pretty much find anything. your original post does make you look and feel a bit immature, like a whiny little baby, no offense. but I guess you got what you wanted. Now if you can contact Microsoft on the forum's behalf, that'd be great!
Also, some folks haven't done their research or are ignoring a very significant fact: The version of Picsel that is floating around the Internet was never meant to be released to run on just any phone out there. It was lifted from a Samsung ROM. In fact, Picsel lawyers have been contacting websites that have been hosting these files to take them down immediately.
So if the app doesn't run optimally on your particular device, not much you can do about it until Picsel decides to release it to the general public at large or strikes a deal with another OEM.
you guys need to get laid more often or stop beating your wives..you guys sound like a bunch of sissys
I agree, you guys are a bunch of asses, you couldnt simply answer the guys question? you had to be douches about it? the forum is here to help fellow mogul users, not insult them. if you have a problem with multiple threads then simply point the user to a thread that is already open and request that this thread be deleted.
mikechannon said:
"In general "I hate my phone" threads neither contribute soluactions to problems nor do they seek answers to problems in a calm and reasoned way.
These forums are for the giving and receiving of information that assists users to get the best from their device - it is not a vehicle for "sounding-off" about your phone.
This thread does have some useful content, so I will not delete it but will close it as relevant points have already been made.
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Ok .... so, the fact that we know HTC pay attention to people gripes, comments and compliments on these forums.... if that had been a "we love HTC thread" would that have been closed?
I agree being rude and obnoxious are very good reasons but ... why not censor the very few posts related to it. Why close the general dissastifaction with what appears to be a typical HTC release. Without a place to talk about the general failure of HTC, how can the majority of people learn? How can those prospective customers be aware of the challenges they need to overcome to turn a rubbish device (out of the factory) into a great device (after XDA and chefs)?
mikechannon said:
(In addition - this thread has been reported by Members)
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And it appears all you have to do is complain about a thread, not be justified in your complaint.
The one thing i've always used in years is the xda forums and some of that i haven't even owned a HTC device. Like it or not, most people here have invested a lot of hard earned cash (or will over the next 18/24 months) and that will naturaly attract an emotional value - hence some anger when something like this doesn't work. The fact there was so much feeling in that thread should indicate the level of "emotion" about it and the incensed feeling they have about the amount people feel they have spent, money and time, on a device they are so unhappy about. Maybe if you guys created a "vent here thread" you might get to allow people to rant AND get usefull threads - heck, even HTC might read the "vent here thread!" and take note?
I'm so worried after reading todays threads in particular, about ordering mine earlier today but sadly nothing else that supports FULL exchange meets my requirements. I know my consumer rights and will use them to the full should I need to but I hope not it does have so many great points.
Monty Burns said:
Ok .... so, the fact that we know HTC pay attention to people gripes, comments and compliments on these forums....
We don't know that for sure. There are many on here who would disagree, saying that for them, if HTC were listening, then perceived problems would have been resolved quicker.
I agree being rude and obnoxious are very good reasons but ... why not censor the very few posts related to it. Why close the general dissatisfaction with what appears to be a typical HTC release. Without a place to talk about the general failure of HTC, how can the majority of people learn? How can those prospective customers be aware of the challenges they need to overcome to turn a rubbish device (out of the factory) into a great device (after XDA and chefs)?
Problem with this argument is that there are some on here who don't wish to face those challenges, which is fair enough. However what they do is to gripe about it and not help themselves, even when you point them in the right direction.
And it appears all you have to do is complain about a thread, not be justified in your complaint.
Not sure where you get that from. Please provide evidence of this or retract.
The one thing i've always used in years is the xda forums and some of that i haven't even owned a HTC device. Like it or not, most people here have invested a lot of hard earned cash (or will over the next 18/24 months) and that will naturally attract an emotional value - hence some anger when something like this doesn't work. The fact there was so much feeling in that thread should indicate the level of "emotion" about it and the incensed feeling they have about the amount people feel they have spent, money and time, on a device they are so unhappy about. Maybe if you guys created a "vent here thread" you might get to allow people to rant AND get useful threads - heck, even HTC might read the "vent here thread!" and take note?
Any "ranting", as you put it, should be made direct to HTC. XDA-Developers is exactly that; a developers site with a lot of interested non-developers in it. Its not the place to take out your frustrations against a manufacturer.
Re your point on hard earned cash being spent, I can't disagree with this. However ask these people how many of them went out and gave the device a really good test drive and an assessment of whether it would meet their needs or not and you will be silenced by the response.
I'm so worried after reading todays threads in particular, about ordering mine earlier today but sadly nothing else that supports FULL exchange meets my requirements. I know my consumer rights and will use them to the full should I need to but I hope not it does have so many great points.
Click to expand...
Click to collapse
If you have doubts about this device then don't buy it. You will be severely disappointed. If you have not taken time out to test drive one before putting your order in then, with respect, more fool you.
Finally, moderators on here bend over backwards NOT to close threads or be seen as censoring debate. However we have to keep a balance and if, in our judgment, a thread is getting out of hand or no longer has any value nor serve any useful purpose then it will be closed.
All the best,
WB
as you've quoted inside of quotes you have made it really dificult for me to "quote" back - nice job! (although i suspect not deliberate).
"We don't know that for sure. There are many on here who would disagree, saying that for them, if HTC were listening, then perceived problems would have been resolved quicker."
Yeah ok. So the very big majority of Winmob market phones are produced by HTC, this site is dedicated to HTC (and historicaly Winmob).... do you REALLY think they don't read these forums? Really? Honestly? Are you sure?
"Problem with this argument is that there are some on here who don't wish to face those challenges, which is fair enough. However what they do is to gripe about it and not help themselves, even when you point them in the right direction."
I agree. There are SOME who want to gripe. There are a ship load more who want to make a device work but can't, no matter the support they get from the community - random users suffering from the SMS bug for example? The very fact most of these people have googled/have knowledge of these forums, means that they have at least gone to some effort to resolve an issue. So yes some, but a VERY small number. So, how can they air the frustrations they have? where? Maybe the most expansive and read HTC forums... thats a good place to start!
"And it appears all you have to do is complain about a thread, not be justified in your complaint.
Not sure where you get that from. Please provide evidence of this or retract."
*sigh* .... ok .... i'll come back to this but, i did quote, if you really want me to link to a thread closed in the past 10 minutes other than i already quoted your mod. I will.
"Any "ranting", as you put it, should be made direct to HTC. XDA-Developers is exactly that; a developers site with a lot of interested non-developers in it. Its not the place to take out your frustrations against a manufacturer."
Yeah ya know, it was a developers site years ago.... its not any more and hasn't been for a long time. Its a cookers and users site now. If you still think HTC don't read this forum then .... The sites success over the years can also be its greatest strength if you let it.
Now this isn't a problem of the site itself, more one with many reviews and fanboys of ALL phones, Iphone, HTC, Nokia....
"Re your point on hard earned cash being spent, I can't disagree with this. However ask these people how many of them went out and gave the device a really good test drive and an assessment of whether it would meet their needs or not and you will be silenced by the response."
Trying out a phone is a shop is a VERY diferent affair to OWNING one. Any person will know that, sadly though, many of us have to go by the reviews and forum comments that are available and try to filter out what may or may not be fanboy. Magazines, forum posts, personal reviews, blogs are all individual and very personal. Saying that someone should have reviewed more is simply not fair. Its impossible. Try asking your local O2 shop if you can take a phone away for a couple of weeks to try?
Hold on .... yes you can!!!! And that was the point of the last thread that got closed! Your fellow mod closed a thread which wasn't actually personal to anyone and (from a personal fed up with moaners point of view) I was trying educate people who purchased there phones in the UK that they had a bucket load of rights. If they are not happy, and it was purchased from the uk, then please "turn it in!" and return it.
Now from my pov, i'm a londoner (can you tell?) but i work all over the world. Currently im in Durban (yeah I was there at the test match! and met the England team) but out here they dont have the HD 2 so, I have to go on the reviews etc. Some people out here will spend near on £600 getting it imported from Expansys UK (ummm .... co.za) and other sites.
also..
Can i provide evidence? No. It was not made public so all I can assume is that if I PM a mod, things will be closed:
mikechannon said:
"In general "I hate my phone" threads neither contribute soluactions to problems nor do they seek answers to problems in a calm and reasoned way.
These forums are for the giving and receiving of information that assists users to get the best from their device - it is not a vehicle for "sounding-off" about your phone.
This thread does have some useful content, so I will not delete it but will close it as relevant points have already been made.
(In addition - this thread has been reported by Members)
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Click to collapse
How can i provide more evidence than that? I'm not privvy to your private messages. The previous line though backs up my "love HTC or go away" argument to a small extent:
mikechannon said:
This thread does have some useful content, so I will not delete it but will close it as relevant points have already been made.
Click to expand...
Click to collapse
I really think you guys, having helped, actually almost pushed HTC to where they are should now use your position and be .... responsible(? maybe a bit strong)) ... finaly get off the HTC only band wagon. Let them know that the stunning products they produce will no longer be accepted only 90% complete.
Ok. Lets be realistic. I ain't gona change your minds on anything and I don't want you to rebel against HTC as they make amazing hardware but, at least, in the position you have got.... maybe create a "if your gone B*&% and let off steam, do it in this thread?" thread? Maybe, just maybe there will be a common thread in it that HTC will finaly get to grips with .....?
Oh, and i've had a tytn, tytn 2 and having had both of those replaced under warranty i thought... no! Poke it! And had a tosh g900 when most people couldnt even spell 800 res screens and then foolishly went to a TD. That was refunded quickly under sales of goods act. Have an Acer M900 but due to the fact i'm living in south africa and i purchased that under my company contract, i now need to replace next week when im back in the UK. I was looking at a Milestone but the exchange support is rubbish at best. So, I have a week to try the HD2 or return it as not fit for purpose.... I do however, really want it to work!
And one final word.... my best winmob device without a device? Well two actually .... the Samsung Omnia and the baggage reconciliation devices i'm working with at the new Durban airport (what??? its not just a PHONE O/S!!!!??)
My opinion.
Here's an example of 2 threads.
MY HD2 IS THE WORST FONE ON THE PLANIT
I bought this fone for £x000 dollars and it should do everything I can ever imagine, rite out of the out of the box. I am disgusted that HTC expect ME to fix their problems.
Click to expand...
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SMS didn't send
Hi everyone.
I tried to send a text message to my friends earlier and it's stuck in my outbox. Does anyone know why this might be? Does anyone have a suggestion as to what I should do about it?
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This forum is not about defending or slating any particular device. It is meant for users to get together and talk about ways to make the experience better. This forum is not responsible for the fact that some hardware that comes out of some factory and gets some software installed on it is not 100% perfect!
Now for 1 moment, can we please put aside arguments regarding the device and talk about the forum? Which of the above 2 threads is the most constructive?
Thank you.
johncmolyneux said:
Here's an example of 2 threads.
This forum is not about defending or slating any particular device. It is meant for users to get together and talk about ways to make the experience better. This forum is not responsible for the fact that some hardware that comes out of some factory and gets some software installed on it is not 100% perfect!
Now for 1 moment, can we please put aside arguments regarding the device and talk about the forum? Which of the above 2 threads is the most constructive?
Thank you.
Click to expand...
Click to collapse
More to the point, what is the point of leaving the first example open? At the very least there should be a dedicated section for those unhelpful posts (as [★] suggested yesterday) but I think they should just be closed as they're so worthless.
Do you work for a newspaper?
Both comments are usefull. Just because you don't see the use in both doesn't mean they are not usefull. Does that mean 10% of men don't like brand x of condoms so they should be ignored of Fred Smiths Condom appreciation website?
(sorry thats a really poor example but its 2am here in SA and i've been on the beer and Eve-online and films for a few hours )
Very fair play to you for putting forward an argument (non abusive as I would hope) and maybe catch up tomorrow.
Monty,
You are a Londoner eh? I should have known. You lot are nothing but trouble makers!
First off sorry about the quotes within quotes; didn't realise it stopped you from quoting back. Now that I do...
OK, lots in your post that I could come back on in detail but I won't because I'm the sort of chap that likes going forwards, not looking back in self pity or whatever.
The one thing that you have suggested, and you are not the first, is that we think on somewhere where people can let off steam WITHOUT cluttering up the forums. As you know there is some work going on as to how best we can restructure the place to make it better. Can I ask you to be a little patient while all this gets worked through.
In the meantime, think on the following:
- Help us to support people who need and want help and please be robust about those that don't but just fancy a moan and upsetting people on here without ever really wanting to seek help or to help themselves (the word Troll comes to mind).
- If you look at the Development & Hacking forums you will see that Development is stronger than ever and does not change what this place is all about. The work of the chefs is recognised and appreciated, and you can argue that is also development so 2-0 there.
- Lets all try to be a little adult, constructive and get along a little. I can tell you that, from a Mods perspective, we really want to be doing other things to make people's lives on here better rather than spending time closing threads down because people just can't have a little respect for each other. I often wonder whether anyone ever reads the forum rules.
Finally thank you for keeping on the straight and narrow re this thread and not going off the rails and getting it closed.
WB
jakem said:
More to the point, what is the point of leaving the first example open? At the very least there should be a dedicated section for those unhelpful posts (as [★] suggested yesterday) but I think they should just be closed as they're so worthless.
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I totally agree mate (hence the support in said thread raised by [★] yesterday.)
I find this site a ridiculously valuable source of information when I need help with my phone, and I find it disheartening to have to wade through complaint after complaint just in order to get to constructive discussions.
If I wanted to live in troll city, I'd pack all my stuff into boxes; call a removals company; do some browsing of estate agents and property letting agents; check the reputation of the areas I was interested in and then guess what.... MOVE TO TROLL CITY!
I'm a placid guy generally, but some posts really make me struggle to just not tell the OP where to go.
+9999999 recurring to real constructive users of this site.
-9999999 recurring to trolls (and we know you don't think you're a troll, but you are.)
Monty Burns said:
Do you work for a newspaper?
Both comments are usefull. Just because you don't see the use in both doesn't mean they are not usefull. Does that mean 10% of men don't like brand x of condoms so they should be ignored of Fred Smiths Condom appreciation website?
(sorry thats a really poor example but its 2am here in SA and i've been on the beer and Eve-online and films for a few hours )
Very fair play to you for putting forward an argument (non abusive as I would hope) and maybe catch up tomorrow.
Click to expand...
Click to collapse
If 10% of men don't like brand x of condoms then they should definitely speak their mind. They would be wrong though to go to a forum that supports uses of brand x condoms and slate them. A support forum is for support.
OK first, no idea who Martin is. (Its Monty spelt the wrong way - doh)
Second, guys sounds like we might have a good conversation on the values of "to HTC or not HTC" although I might be on the wrong side, despite just spending a bucket load of fivers on a HT2.
Please, keep it clean and (well funny if you can't) but not personaly insulting. Everyone on a keyboard is a human being!
Be safe, have fun!
Monty Burns said:
OK first, no idea who Martin is.
Second, guys sounds like we might have a good conversation on the values of "to HTC or not HTC" although I might be on the wrong side, despite just spending a bucket load of fivers on a HT2.
Please, keep it clean and (well funny if you can't) but not personaly insulting. Everyone on a keyboard is a human being!
Be safe, have fun!
Click to expand...
Click to collapse
I agree with that totally, but I do think this thread should be moved to a general area. Let's face it, it's hardly HD2 specific now is it!
It would be nice to see everyone's thoughts on this, rather than just the ones with The God Phone. (Just kidding - that was meant to incite trouble )
To be fair, those "I hate this phone" ranting type threads really do spiral into a hate fest or at least the few I've seen. If a topic is interesting and you comment on it, and go back later to see how it develops when all that is left is just insults, it has no use to most if not all.
johncmolyneux said:
I agree with that totally, but I do think this thread should be moved to a general area. Let's face it, it's hardly HD2 specific now is it!
It would be nice to see everyone's thoughts on this, rather than just the ones with The God Phone. (Just kidding - that was meant to incite trouble )
Click to expand...
Click to collapse
Argh! I'm not a god!!! (although I think I am, with my size 9 shoes... bow down before me!)
Seriously, maybe a good idea. I guess in an odd way this may complement (orb3000s?) the other thread vote about should it be HTC or not site? We don't know you server statistics of course but, we can hope that we can get to the stage where we can give our opinion on HTC honestly..... ( i wanted to deleted that and not type it as its not fair, i think we can, mostly ).
In my view its like a really cool manopoly. The games fun to play for almost all of us (i may/may not include myself in that after 2 years HTC abscense on next Friday) but for some it really sucks cos they keep losing.
I would think that moving it to an adult discussion of the real benefits as us users see if you become "open" but, we have no idea of the server costs... only you guys do.
(you do of course know that pressure will mount and mount and mount with regards to non-HTC phones. Your not silly Samsung, LG, Acer.... to name but a few know that the serious money is in smart phones in the next few years, not feature. In Slough o2 test 150-200 meg 4g phones a couple of weeks ago )
From what I understand, this is a developers forum. i.e. look to the potential rather than to the faults as is.
There are far too many distracting threads along the lines of "the virtual keyboard is killing me", "my wife left me because of the battery life", "the pink camera issue made me kill my neighbour". These type of threads may have valid points but they are all a bit melodramatic and really don't serve the purpose of the forum very well as they fan the flames of discontent rather that rise to the can-fix mindset. Despite what the trolls (for want of a better word) might like to say, this isn't a fanboi site, it's for those who realise a problem and want to solve it, simply just improve things, or just want to tweak things just because they can! I'm sure most of us here are all too aware of the shortcomings of Windows mobile software, just as we recognise the potential & strengths of this platform.
Speaking as a self-confessed technophile I will admit to spending an not inconsiderable amount of hard-earned money on utter crap i.e. gadgets that promised so much, yet delivered so little or were simply just badly executed. The HD2 is non of these, it's a stunning piece of design & engineering. It's not perfect, for example: the sharp edges of the camera lens annoy me a little, but it doesn't induce a desire in me to vent my spleen to the world.
I'm optimistic, I hope to survive longer than my HD2 and maybe via this forum HTC will hear my concern for this non-life threatening design flaw and engineer a more ergonomic lens cover for the next mobile phone I get. If they don't, it will undoubtedly leave a microscopic void in my life, but I'm strong enough to move on and no doubt the HTC designers will burn in hell for their tardiness.
xda-developers is what is says and is a great community that helps us get the best from these intriguing phones, so please diss the efforts of those who contribute and recognise that enthusiasm is a far better fertilizer for technology than manure.
Besides that, looking at my HD2 I've just noticed that it's going to be wet & windy at "My Location" tomorrow. That's fifty miles away and I'm not even going there, so it's a win for me!
I'm starting a new company and i'm looking for a partner that is experienced or at a beginners level like me.
The focus of the development and the business will be google android application development targeted towards large corporations.
if you are dedicated and are willing to work with me then we both have a bright future ahead of us
My origional partner started getting flakey and didn't want to take the time necessary to get things moving
The company is pretty much set up and ready to go I just need a solid serious individual to work with me.
It may be a struggle at first and I have nothing to offer except a share in profits.
Google android is amazing and is taking over the industry with a bright future ahead.
taking advantage of the market today guarantees success.
Even if you are a beginner to android and java but are willing to learn and do what it takes then I would love to hear from you.
if you are interested please email me at
[email protected] so we can further discuss the opportunity
You might wanna edit this for spelling/punctuation; makes you sound more professional.
themapleboy said:
You might wanna edit this for spelling/punctuation; makes you sound more professional.
Click to expand...
Click to collapse
I didn't claim to be a professional.
And there is always someone out there like you.
I was expecting a few responses like yours.
You must be an English major and a professional writer lol
it must be hard to be so perfect.
Correcting people is a great way to get your post count up buddy.
The point is that I'm a regular person.
Everybody makes mistakes.
A pm would have been a little more appropriate i think.
But the people like you that know it all thrive on trying to put others down in order to get through your day.
I'm sure I must have misspelled something or forgot to cross a t or dot an i.
Plus I write on my phone. Auto correct isn't always the best feature.
Hopefully the real people out there won't be such haters.
wrxtc714 said:
I didn't claim to be a professional.
And there is always someone out there like you.
I was expecting a few responses like yours.
You must be an English major and a professional writer lol
it must be hard to be so perfect.
Correcting people is a great way to get your post count up buddy.
The point is that I'm a regular person.
Everybody makes mistakes.
A pm would have been a little more appropriate i think.
But the people like you that know it all thrive on trying to put others down in order to get through your day.
I'm sure I must have misspelled something or forgot to cross a t or dot an i.
Plus I write on my phone. Auto correct isn't always the best feature.
Hopefully the real people out there won't be such haters.
Click to expand...
Click to collapse
Chill the fk out, seriously. Yes a pm would have been more appropriate in hindsight, but I was just trying to help and didn't realize it would stir up a **** storm (my original intent was to edit my post to say something positive once you fixed yours). You seem like a real joy to work with I pity those who reply to this.
themapleboy said:
Chill the fk out, seriously. Yes a pm would have been more appropriate in hindsight, but I was just trying to help and didn't realize it would stir up a **** storm (my original intent was to edit my post to say something positive once you fixed yours). You seem like a real joy to work with I pity those who reply to this.
Click to expand...
Click to collapse
Lol thanks for your help pal
lets just hope that the good people out there can look past this guys personal issues.
I'm sure most people see where I'm coming from about his criticism.
Anyways I'm a good and honest individual and am just looking for the right people to work with
obviously anyone with issues such as themapleboy need not inquire.
wrxtc714 said:
Lol thanks for your help pal
lets just hope that the good people out there can look past this guys personal issues.
I'm sure most people see where I'm coming from about his criticism.
Anyways I'm a good and honest individual and am just looking for the right people to work with
obviously anyone with issues such as themapleboy need not inquire.
Click to expand...
Click to collapse
Woah, woah, woah. Ok, now that we've come down to walking speed, let me continue:
themapleboy was clearly just trying to help. It never hurts to be formal in situations that facilitate it, i.e. seeking a business partner, at least in my book, is clearly of those situations. themapleboy recognised this and attempted to help.
Let us now segue into a justification from a professional:
Moreover, I'm a socio/psycho/computational linguist (meaning that I study the effects of linguistic registers – among other things – and how these registers interact with human perception) and there's clearly nothing wrong with writing informally – in fact, linguists care not for "correctness" for we study language as it evolves and not as it once was. On the other hand, informality does, however, have an affect on how others perceive your intelligence, professionalism, and seriousness: formality ultimately determines whether-or-not you'll find an ideal business partner. You said yourself that you search for someone who is dedicated and a solid serious individual; therefore, an investment of a tad bit more formality and seriousness may ensure that, instead of finding someone amateurish and lighthearted, you find someone who's equally as driven and serious as you. /justification for themapleboy
I, too, am a business owner. It was difficult. The fees to start up were outrageous, and the immense amount of thought and planning required were, needless to say, overwhelming. Frankly, I was nervous. Unfortunately, I sound like your old business parter – which is, ultimately, why I closed my business. My heart is in linguistic research and not application development, which I still do in my spare time.
Let me be absolutely clear in saying that this message is not, by any means, an attack. Let me also add that themapleboy's original message was, too, not meant to be an attack. People receive criticism and distribute criticism in varying ways; each person is unique, which is why you must always assume positive intent no matter how difficult it may seem.
Good luck with finding someone, and may both of your futures be as successful as you hope them to be.
Sorry to say, but themapleboy makes a valid point.
Despite being no english major myself, I would recommend proper communication skills when dealing with potential business associates, customers, etc.
The image you project will likely make the difference between a long fruitless struggle and a successful venture.
Only my $.02
Found the people I needed
I've found the people I needed
thank you guys for seeing these poor trash talkers for what they are.
And thank you xda for being there!
It's really so disappointing to see the reception given to SamsungJohn here in XDA. I know many of you are angry about the Froyo delays, but *****ing out the social media liasson won't accomplish anything.
This is the first time ever, AFAIK, that a handset manufacturer has reached out directly to the XDA community. Maybe it's all smoke and mirrors, who knows, but we won't see anything if we just reject their attempts out of hand.
And I think people need to stop with the notion that Samsung is evil or just wants to hurt users. They're a huge company; it may not have even been on the radar of the decisionmakers that we were dissatisfied.
We're in a fairly recent and novel paradigm where users expect timely software updates--a year and a half ago nobody expected that. You bought a phone and maybe there might be a firmware update somewhere down the road. And out of the millions of people who bought SGS phones, we're just a very small minority. If we want cooperation from Samsung we need to impress upon them the advantages of collaborating with devs, because honestly they're going to make billions either way. If we demonstrate that cooperation will involve crass tantrums, they'll just sell their phones to the millions of people who don't give a crap about independent development. Do we really want that kind of belligerent attitude a la Motorola? I don't know about you, but I'd rather we try to move Samsung towards us rather than away from us.
Sent from my SGH-T959 using XDA App
Samsung is trying to help us and we are biting our noses off just to spite our face. I think they are doing a great thing by coming on here.
Sent from my SGH-T959 using XDA App
Agreed...well said...both of you.
I agree that was pretty messed up. It's bad enough all the devs have been scrared away. Ex-da isn't what it used to.
I totally agree. The guy is not a decision maker at Samsung - he came here to try to get feedback about how the company can improve and people just flamed the guy relentlessly. Further proof that there are too many children and buffoons here. It's no wonder that devs loathe coming here. FYI to the guys that tore into SamsungJohn - Krylon had a good conversation with Sammy and they are looking to get in contact with Sombionix as well.
What's not on their radar with a 90% surety is timely software updates. Hardware companies are going to drag their feet as much as possible to provide software upgrades for old hardware, if they do it at all.
I don't meam any disrespect to anyone but I gotta disagree.
Samsung is a huge company but they have also been in the mobile business for quite a while and they have also been known to release products that don't quite work the way they are supposed to, just like the Vibrant and until now there was no post purchase support or at least no usable support or updates... Look at the history of the Beholds and almost any other phone they released.
Releasing a phone like the Vibrant in 2010 that lags out of the box and where the gps issues make the navigation function unusable is just not right. Stock this phone is a joke and after a few days of use it is really frustrating. They are supposed to do a lot more then just release a device after device and look at the sale numbers.
These are very expensive devices and for that kind of money they are supposed to work!
Agree or disagree with me but facts are facts. Not everyone who owns such a device will root or flash their device with a custom rom in order to make it usable. I have played with many other android phones and they all work smoother and stock a lot better than any of the galaxy s series so far...
To list some...
Htc incredible, nexus one, mytouch 4g, tmobile g2, droid x, even htc aria which is not even in the same class as above mentioned models.
If the developers on the xda forums can make this phone perform ten times better than stock, explain to me why Samsung's developers cannot do the same...
I speak for myself, but I am fed up with samsung and their quality control and I can say this was the last Samsung phone I purchased until they do something revolutionary and change my mind...
Isn't someone testing these devices for a week or two before they release them in order to make sure everything works as it should?! If they are then maybe samsung should hire someone from this forum instead...
Also why don't the phone manufacturers just make a survey on the forums for feedback from users as to what the phone should include as far as software or hardware... 2010 top tier android device without a flash for the camera is just wrong and the night mode cannot replace the flash. I do not use the camera as much but just for the sake of it they should have led flash, some people use it and want it, how expensive can it be to do that...
The Super AMOLED display is the best in my opinion for now, but it is not enough to justify the many other mistakes or flaws... The displays on other phone aren't crap either!
Sorry for the long post.
Sent from my SGH-T959 using XDA App
I'm totally sympathetic to the people who are fed up and say #neveragain. But the solution to that is to complain through other channels and then never buy Samsung again.
This rep came here reaching his hand out to the dev community, and insulting him or whining does a serious disservice to everyone else here. I think he came here to try to create a mutually beneficial relationship, not take complaint tickets. Many of us are skeptical, but we think it's worth seeing if anything can come of this (and if you aren't, the actual devs are).
BorisZX6R said:
I don't meam any disrespect to anyone but I gotta disagree.
Samsung is a huge company but they have also been in the mobile business for quite a while and they have also been known to release products that don't quite work the way they are supposed to, just like the Vibrant and until now there was no post purchase support or at least no usable support or updates... Look at the history of the Beholds and almost any other phone they released.
Releasing a phone like the Vibrant in 2010 that lags out of the box and where the gps issues make the navigation function unusable is just not right. Stock this phone is a joke and after a few days of use it is really frustrating. They are supposed to do a lot more then just release a device after device and look at the sale numbers.
These are very expensive devices and for that kind of money they are supposed to work!
Agree or disagree with me but facts are facts. Not everyone who owns such a device will root or flash their device with a custom rom in order to make it usable. I have played with many other android phones and they all work smoother and stock a lot better than any of the galaxy s series so far...
To list some...
Htc incredible, nexus one, mytouch 4g, tmobile g2, droid x, even htc aria which is not even in the same class as above mentioned models.
If the developers on the xda forums can make this phone perform ten times better than stock, explain to me why Samsung's developers cannot do the same...
I speak for myself, but I am fed up with samsung and their quality control and I can say this was the last Samsung phone I purchased until they do something revolutionary and change my mind...
Isn't someone testing these devices for a week or two before they release them in order to make sure everything works as it should?! If they are then maybe samsung should hire someone from this forum instead...
Also why don't the phone manufacturers just make a survey on the forums for feedback from users as to what the phone should include as far as software or hardware... 2010 top tier android device without a flash for the camera is just wrong and the night mode cannot replace the flash. I do not use the camera as much but just for the sake of it they should have led flash, some people use it and want it, how expensive can it be to do that...
The Super AMOLED display is the best in my opinion for now, but it is not enough to justify the many other mistakes or flaws... The displays on other phone aren't crap either!
Sorry for the long post.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
I was one of those that got beholded they flat out lied on that one. Here I am again with the vibrant guessing thats samsung mo to screw ya
This rep was hosed due to his own lack of knowledge, nothing else.
He started off by filling the cool-aid cups and passing them around expecting everyone to drink freely.
"Hi, I'm SamsungJohn and I have some REALLY BIG things for everyone here"
*I'll wisely not mention that I can't answer questions about hardware or software and in fact I can't really answer a single question anyone has*
It was Samsung corporate in damage control mode,NOTHING ELSE.
Funk dem. Do they think everyone is so stupid they cannot see thru this BS ?
I honestly do feel sorry for John getting thrown to the sharks by his employer, but I know for a damn fact it could have been handled with tact and finesse.
Oh yea, before the flaming closet dwellers start in....
i.e.
" Hi, I'm John, I work for Samsung, and they have given me the job position of liason with the public.
Now before I go any further, please understand that I am under corporate restraints and NDAs (non-disclosure agreements) so that I can only give so much info and so much data. I do not know yet if they will allow me to give access to unreleased software.
So, within those restraints I will do my best to provide what I can.
Yes, I know a great many of you are upset with Samsung and that is why I am here.
Please go easy on me as I do not own or control the company"
Now, would that really have been so very tough of an introduction ?
n2ishun said:
This rep was hosed due to his own lack of knowledge, nothing else.
He started off by filling the cool-aid cups and passing them around expecting everyone to drink freely.
"Hi, I'm SamsungJohn and I have some REALLY BIG things for everyone here"
*I'll wisely not mention that I can't answer questions about hardware or software and in fact I can't really answer a single question anyone has*
It was Samsung corporate in damage control mode,NOTHING ELSE.
Funk dem. Do they think everyone is so stupid they cannot see thru this BS ?
I honestly do feel sorry for John getting thrown to the sharks by his employer, but I know for a damn fact it could have been handled with tact and finesse.
Click to expand...
Click to collapse
It's one thing to remain skeptical towards the guy and his motives but its completely another to flat out accuse him of lying and subterfuge merely because he may have omitted the exact words you need to hear or he wasn't nice enough, etc. It seems fairly obvious to me that if ANY large company was to hold a Q&A session on specifics of perceived missteps, they would choose a much more public forum - not a niche community of developers. On the other hand, if they wanted to incorporate new features or contract out some good developers, they are in the right place.
I don't doubt they (samsung) aren't doing this out of the goodness of their collective hearts, but if this is how changes are effected, I'll take it.
Totally agree with you Kubernetes, people think they'll get something done by impressing their rage upon the messenger. So far all of his threads are closed due to people completely ignoring the instructions and asking for release dates and trolling samsung saying they're gonna tell all their friends to never buy samsung, it's really disgusting if you ask me. I dunno about you guys but I'm the only person I know who cares if samsung releases timely updates...everyone else I know is NOT a power user and could not care less about updates. I think if outsiders say, higher ups in Samsung, were to read those threads they'd see more hostility and uncooperativeness
than a community that's ready to work with them.
Main reason I dislike all the people flaming him is because as soon as I try to ask a legit question, the thread is already locked. Trolls are blaring out people who want to handle this like adults.
Please don't try to put words in my mouth unless you intend to become my wife. I'm a dominating top so consider the job well before volunteering.
At no point did I say that John was lying, yet you say very directly that I did.
Exactly whom is the lier ?
Well honestly the way he was treated was bad, but again that is the way Samsung has treated us from the beginning, but I do have to say something about this section (vibrant) As a whole we fight with each other too much. Just take a look at the 2.2.1 rom release in the development section. It just one big ***** fest, and it is stupid. We need to focus on fixing and making our phones better not our EGO's. If we as a community can't get our collective a$$ together we will just fade away and kill our developer support. There is too much drama. One group doesn't want to work with another so on so forth. If we pooled our collective resources then we could be great.
n2ishun said:
This rep was hosed due to his own lack of knowledge, nothing else.
He started off by filling the cool-aid cups and passing them around expecting everyone to drink freely.
"Hi, I'm SamsungJohn and I have some REALLY BIG things for everyone here"
*I'll wisely not mention that I can't answer questions about hardware or software and in fact I can't really answer a single question anyone has*
It was Samsung corporate in damage control mode,NOTHING ELSE.
Funk dem. Do they think everyone is so stupid they cannot see thru this BS ?
I honestly do feel sorry for John getting thrown to the sharks by his employer, but I know for a damn fact it could have been handled with tact and finesse.
Click to expand...
Click to collapse
It Is damage control, but that said, they are (cause they recognize not to do so is suicide) reaching out, but the teaser is just a tactic to buy more time.
I am in the corporate world and I am Senior Exec, So this is just normal proceedings from a business to engage - delay and then reveal what they really are going to offer. That tactic is done cause it lowers expectations so if it is not enough you do not end up with a mass rebellion on your hands. Samsung John is a Big Boy, he knows the rules and expects to hear both happy and hostile comments and takes them like a grain of salt. So there is nothing for us to be ashamed of, he asked for our opinion and comments and we gave them to him.... the good, the bad and the ugly
One other note SamsungJohn released the exact same email in every Galaxy forum, so do not be wooed into thinking he was talking directly to us. It was can statement and a canned response/followup.
This might be his big announcement
I have been a user here four about 2 months and have never posted because I know how to search and I don't want to deal with the egos and the flaming, but this was posted on another forum (has nothing to do with phones) that I use.
"I talked with someone in STA (the division of the company that focuses on mobile devices), no plans at least in the immediate future are int he works for OTA updates on the Galaxy S 3G lineup. Which has me pissed. (edit: by "immediate future" I mean we're looking at like March for the mandatory OTA update, which leads me to think this hardwire update is just a beta)
Even as an employee, I can guarantee this is going to be my last Samsung phone. I STILL don't have Froyo because of all the hoops I had to go through in addition to running errands today.
Why you're forced to use a completely different connection mode, when virtually every other phone on the market can update either OTA or with a standard USB mount point, then Kies refused to connect until I turned on USB debugging, turned off USB debugging, and restarted Kies.
Now? With 88% battery life, I need to let it charge to 100% just to even start downloading the update."
Idid not include a link since it is private forum and the guy has a job he would probably like to keep. This was posted last month when the Kies update came out.
With that said it would still be nice to work with samsung, what may come from it might not be the holy grail, but at least something may come from it.
I find alarming that a lot of people in these threads think of Samsung as some sort of benefactor. An overlord that we must strive to please or else face the consequences. That is the exact opposite of what it should be.
We don't need to please them with diplomacy as if we owe them something. They simply have to treat us like clients and thats the end of that.
I can't believe some of you feel that we must appease a paid employee and thank him for doing what he is being paid to do. What is he gonna do, quit his job because the whole XDA collective is not getting on its knees for him.
An advice to Samsung, and SamsungJohn: stop talking, and start acting. A good start would have been a post saying: "Hi, I'm a representative from Samsung. Here's a source code and some other tools you guys might find useful FOR IMPROVING OUR PRODUCT. THANK YOU!"
Kubernetes said:
This is the first time ever, AFAIK, that a handset manufacturer has reached out directly to the XDA community. Maybe it's all smoke and mirrors, who knows, but we won't see anything if we just reject their attempts out of hand.
Click to expand...
Click to collapse
that. right. there.
Mannymal said:
I find alarming that a lot of people in these threads think of Samsung as some sort of benefactor. An overlord that we must strive to please or else face the consequences. That is the exact opposite of what it should be.
We don't need to please them with diplomacy as if we owe them something. They simply have to treat us like clients and thats the end of that.
I can't believe some of you feel that we must appease a paid employee and thank him for doing what he is being paid to do. What is he gonna do, quit his job because the whole XDA collective is not getting on its knees for him.
An advice to Samsung, and SamsungJohn: stop talking, and start acting. A good start would have been a post saying: "Hi, I'm a representative from Samsung. Here's a source code and some other tools you guys might find useful FOR IMPROVING OUR PRODUCT. THANK YOU!"
Click to expand...
Click to collapse
Jesus that's myopic. Samsung doesn't need anything from us, we're just a tiny minority of people who have bought their phones. They clearly think there's something to be gained from forming relationships with devs, which is why SamsungJohn is here and not Android Central or a more consumer oriented site.
You want source? Great, I'm sure that's what Krylon and Supercurio are telling them. Like adults. And I'm sure they're also explaining how timely source release can benefit Samsung as well, instead of demanding it or crying about how we're owed better support.
Because in the end, he doesn't have to be here and Samsung doesn't have to do jack about helping XDA because they'll still sell a ****-ton of phones regardless. If you can't understand that there are things we want from Samsung and it's not "appeasement" to try to get them, I have no words for you. It's not like we're holding all the cards and some horrible fate will befall Samsung if they decide this is too much of a headache.
I sought the RUU for HTC European M8 but was not released.
Many RUU have not been released. @LlabTooFeR told me that he doubts that will come out.
I think that if we join in protest against HTC maybe something could change.
What do you think?
I HAVE SENT AN E-MAIL TO HTC, WHERE TO ASK QUESTIONS for RUU release.
If you agree you also send an email to HTC EMAIL CONTACT
I AM SURE THAT THE UNION IS STRENGTH AND THAT A SINGLE MOVE A STONE, A GROUP MOVE A MOUNTAIN.
Do you want to contribute to this?
kalel77 said:
I sought the RUU for HTC European M8 but was not released.
Many RUU have not been released. @LlabTooFeR told me that he doubts that will come out.
I think that if we join in protest against HTC maybe something could change.
What do you think?
I HAVE SENT AN E-MAIL TO HTC, WHERE TO ASK QUESTIONS for RUU release.
If you agree you also send an email to HTC EMAIL CONTACT
I AM SURE THAT THE UNION IS STRENGTH AND THAT A SINGLE MOVE A STONE, A GROUP MOVE A MOUNTAIN.
Do you want to contribute to this?
Click to expand...
Click to collapse
Hmm..... I can't quite read your post. Perhaps you could make the text a little larger.
Not going to work, seen so many of these type of threads before. Save your valuable time and use it for something useful like your family for instance (assuming you have one)
These kind of threads usually (read usually carefully) fade away in time because HTC probably won't respond anyway to your (our) request.
rider5512 said:
Hmm..... I can't quite read your post. Perhaps you could make the text a little larger.
Click to expand...
Click to collapse
It's ok now?:good:
Mr Hofs said:
Not going to work, seen so many of these type of threads before. Save your valuable time and use it for something useful like your family for instance (assuming you have one)
These kind of threads usually (read usually carefully) fade away in time because HTC probably won't respond anyway to your (our) request.
Click to expand...
Click to collapse
I have a family, but i have a passion for modding too.....and a thread does not cost anything
and this, hopefully meet once a user ?
Sad thing is HTC doesn't care we still buy their devices and the only way for a consumer to speak is with their wallet
RUUs were great but what they do can be done manually with a bit of care and research.
exocetdj said:
RUUs were great but what they do can be done manually with a bit of care and research.
Click to expand...
Click to collapse
S-off
Nand backups
Official ota files (with firmwares and stock recoveries)
The world is at your feet, who needs a ruu if you have that ? Basically a ruu.......
But im am not discouraging the OP, just sharing my personal opinion
Mr Hofs said:
S-off
Nand backups
Official ota files (with firmwares and stock recoveries)
The world is at your feet, who needs a ruu if you have that ? Basically a ruu.......
But im am not discouraging the OP, just sharing my personal opinion
Click to expand...
Click to collapse
they are defo helpful for noobs but they also take the fun and experience out of learning lol
exocetdj said:
they are defo helpful for noobs but they also take the fun and experience out of learning lol
Click to expand...
Click to collapse
If you are S-off, they are a great way to quickly (so to speak) reset everything to stock. Yes, you can do all that manually, but sometimes you just want to hit the big red button and make it all go away. That is where an RUU comes in handy.
jshamlet said:
If you are S-off, they are a great way to quickly (so to speak) reset everything to stock. Yes, you can do all that manually, but sometimes you just want to hit the big red button and make it all go away. That is where an RUU comes in handy.
Click to expand...
Click to collapse
Yes, I don't have problems to return completely stock without RUU, I write a guide for this in my Italian forum also....but a RUU can be useful for particular reason or some inexperienced people(or for who can't be S-OFF)
I paid €500,00 for m8, why HTC can't released RUU to me?
Send with my HTC One M8 2014 from TTA
kalel77 said:
Yes, I don't have problems to return completely stock without RUU, I write a guide for this in my Italian forum also....but a RUU can be useful for particular reason or some inexperienced people(or for who can't be S-OFF)
I paid €500,00 for m8, why HTC can't released RUU to me?
Send with my HTC One M8 2014 from TTA
Click to expand...
Click to collapse
It matters not how much you paid for your device. The fact of the matter is when you buy a device you're buying it "as is". If you leave your device "as is" you have little need for an RUU (note I said little need, not no need), as you are free to update officially. It's not HTC's responsibility to provide you a way to return to stock when/if you choose on your own free will to modify your device. You know what you're doing when you do it and you know the consequences of doing it, again not HTC's problem. The fact is you do not require an RUU to have a fully operating, functioning device just the way the manufacturer intended. So what you really want is an extra service, an extra benefit that was never guaranteed or implied by the manufacturer.
It's okay to want this. It's even okay to request it, but what comes off entitled and kind of naive is when you demand that they give you their proprietary update utility that you didn't really pay for. They never told you you were going to get one. Never implied you were going to get one. Yet you demand that they hand one over. That's not a very good attitude to have and it's not the kind of feedback that companies like HTC typically respond to.
This doesn't mean I don't believe that they should provide them. The fact is I do believe they should, but they are not REQUIRED to by any means. As a matter of fact, HTC does provide RUUs at carrier request. They typically do not provide RUUs for is the generic WWE/international software and firmware. For example here in the United States, HTC US has posted official RUUs for AT&T, T Mobile, and Sprint with only one major carrier, Verizon, being left out. Verizon is left out because they request HTC not post RUUs for their software as it contains, again, proprietary software (eg the NFL Mobile app which they pay a hefty sum for every year and other cross licensing/marketing partners, and software). Incidentally, proprietary software protection is also the reason why Verizon does not allow official bootloader unlock. Most of what HTC does are determined by their software and carrier partners not any sinister plot to keep you away from updates.
I have inquired with HTC already a while ago and they told me they'd forward it to their dev department for investigating if it was possible to hand out an official RUU. The fact that they never got back to me means it's a "no" for GSM international. Else we would have a download already now.
They won't change their mind for a handful of XDA users, as I was able to experience myself way back during the OneS time. I had 800+ people backing my case and that is about nothing in their eyes.
In fact, I was told to my face by some HTC manager people that they won't do very much for XDA users except what they offer with htcdev.com - which they consider a lot already. Oh and tolerating but not welcoming unofficial leaks of shipped material.
Never will they tolerate beta material. People leaking such risk a lot of trouble with them.
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Thread has been closed at OP's request.
Many thanks,
Ghost