HTC evo FAILS to call 911 - EVO 4G General

not sure if repost..but im pretty sure if it is....this needs to be addressedhttp://kstp.com/news/stories/S1723506.shtml?cat=1
found this on androidforums
http://androidforums.com/htc-evo-4g/164413-news-article-regarding-911-calls-made-evo.html

Wow lol..yeah it does

that's no good, I havent had to use mine for that yet but it would be nice to know if it will work if I need it

im pretty sure this needs to be stickied....or something needs to happen...

Wow, I really hope not. I would like to test this, but I mean, don't call 911 without a reason.
This is rather disturbing if this is proven true though. Has anyone had any experience with this?

mcjx said:
Wow, I really hope not. I would like to test this, but I mean, don't call 911 without a reason.
This is rather disturbing if this is proven true though. Has anyone had any experience with this?
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in the vid from the link....rogers in canada pulled an htc phone because of this problem...i believe rogers is cdma also....sorta like sprint or cananda i believe

It does work, at least for me
Unfortunately I had to use 911, worked perfectly fine for me. My car on the other hand not so good.

That's bs to have a problem like that. We don't even know if it affects us, and no safe way to test.
Sent from my PC36100 using XDA App

man, apparently its already happen numerous times on another forum...check this link
http://androidforums.com/evo-4g-accessories/132634-middle-calling-911-ambulance-mr-evo-decides-reboot.html

I used mine for 911 a couple times with no problems.
The article says it's due to a GPS problem.
I think what that means is that the Evo is having trouble dealing with the e-911 service that "pings" a cell phone for its GPS info.
It also said HTC was working on it, so I'd imagine they'll fix it ASAP.

I actually called 911 about a month ago. Saw a guy falling over in the middle of the road drunk. My phone worked fine. My Gps was off though, I just told then the cross streets and such.
...in 1943, I killed a drifter.

1:19 in the video, that's not a picture of a htc evo......

mcjx said:
Wow, I really hope not. I would like to test this, but I mean, don't call 911 without a reason.
This is rather disturbing if this is proven true though. Has anyone had any experience with this?
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Click to collapse
um hearing your phone does not dial 911 is a reason. and that's exactly what i did. explained there were reports that my cell phone model couldn't dial 911 and i wanted to see if they were true before there was an emergency and i was screwed
so yes my evo does dial 911

I had to call 911 once when there was a brush fire in the field across the street from my neighborhood. Kept getting "Call could not be completed" errors and whatnot. Had to blast 90MPH down the road to get home and call 911.

nicholaaaas said:
um hearing your phone does not dial 911 is a reason. and that's exactly what i did. explained there were reports that my cell phone model couldn't dial 911 and i wanted to see if they were true before there was an emergency and i was screwed
so yes my evo does dial 911
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I am glad i read through because this is exactly what i was going to say. Just explain to them you are testing it out to be sure it is functioning properly.

nfaust01 said:
I am glad i read through because this is exactly what i was going to say. Just explain to them you are testing it out to be sure it is functioning properly.
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exactly... i mean it's the same if you get internet phone. you WANT to make sure 911 works properly before your house is burning down.

ive dialed 911 on my evo twice on accident once,.. think I was using 2.1 Fresh Rom.. at the time, it worked for me.. so must be the stock load out that has the issues

My wife gets a lot of random reboots for no discernible reason but she had to call 911 yesterday and it worked for her. It definitely sounds like there's an issue out there affecting some though.

I did installs for Cisco VOIP solutions and I'd call 911 and verify connectivity and just simply tell them "Testing 9/11 services, please disregard." and be on my merry way.

nicholaaaas said:
um hearing your phone does not dial 911 is a reason. and that's exactly what i did. explained there were reports that my cell phone model couldn't dial 911 and i wanted to see if they were true before there was an emergency and i was screwed
so yes my evo does dial 911
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Click to collapse
Yeah mine worked too
Sent from my PC36100 using Tapatalk

Related

No Data and Voice simultaneously

Is this a deal breaker for anyone?
http://androidcommunity.com/sprint-evo-4g-wont-do-simultaneous-voice-data-20100329/
I think it's only a big deal in Iphone commercials
Well I guess 4g data and 3g talk is a go not sure how to change the thread title. PM me if you know how.
if this holds up it is not cool. Ive been drooling over this phone for 2 weeks, but with this question in the back of my mind the whole time. ive been an AT&T customer for 5+ years and didnt even know this was an issue untill AT&T came out with the commercials a while back. I was like "what, not everyone can do this??"
I read online that this is not a hardware limitation and could be fixed with a future OTA update.
http://www.androidcentral.com/sprint-clarifies-voice-data-evo-4g
Voice + Wifi = Yes.
Voice + 3G = No.
Voice + 4G = TBD, testing.
I actually never realized I couldn't use data while talking until those commercials ... and I've been using Sprint pda-phones since 2001.
Sprint tweeted that it's still testing so it's possible by the time the phone is released we will be able to do both. But frankly 4g is in so few areas that I doubt it's going to make much of a diff to most ppl. It will be good for the hotspot feature.
can someone name a use for using data while on a call?
I've use Voice and Data at the same time all the time on my G1. I'm either talking to my wife and she needs directions or a phone number and I look it up using Google Maps. Really easy and fast.
Yea AT&T isn't the only one that can do it. I do it on T-Mobile all the time with my Nexus, used to do it with my G1. I'm on a phone call and I get a text. I'm on the phone and I can just launch my browser or Google Maps or Gmail right away and do whatever I want, pretty cool.
Actually Sprint and Verizon can do SMS and voice at the same time too. It's voice and data that they can't handle.
I guess it helps working in the tech industry, if I ever get a call I'm usually around a computer which is faster for looking stuff up anyways...
johnsongrantr said:
can someone name a use for using data while on a call?
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REALLY? many uses but here is one: my phone is tethered to my laptop. a phone call comes in i am in the middle of sending out emails to clients i can talk and do that at the same time but on sprint you cant. basically tons of reason when im on the phone with someone and a topic comes up i may Google it while we are talking. What do you use your phone for?
You must be a very busy person. Emailing while talking to people at the same time, also that the email must go out immediately during the call instead of after. Must be like a CEO of some company or something =P
I guess I must be getting old, I use my phone for talking on the phone, and when I'm not talking I'm doing the other stuff on it... I'm sorry if that was surprising to hear I was questioning what others are doing while they're talking.
I somewhat laughed at the att&t commercial when a person popped out and downloaded monopoly while talking to someone... are people so uninteresting that you must entertain yourself while you talk to them? And why didn't he just download it before... I don't know, it just seems like a gimmick to me, I can honestly say I've never wished I had that functionality. I guess that's why I asked.
its not a deal breaker for me but honestly if I'm in the car I tend to turn gps on just because I'm a nerd and like looking at new places or not having to find a way looking at traffic and such. and when I'm going to new places I tend to GPS it and not being able to make or take a call when I'm on the road with a chance of losing my barrings is well, bad.
I just realized, idk if other phones use data and voice for video calling but with it being a front facing camera for video calling, I would think they will def offer the data+voice.
-Charlie
johnsongrantr said:
You must be a very busy person. Emailing while talking to people at the same time, also that the email must go out immediately during the call instead of after. Must be like a CEO of some company or something =P
I guess I must be getting old, I use my phone for talking on the phone, and when I'm not talking I'm doing the other stuff on it... I'm sorry if that was surprising to hear I was questioning what others are doing while they're talking.
I somewhat laughed at the att&t commercial when a person popped out and downloaded monopoly while talking to someone... are people so uninteresting that you must entertain yourself while you talk to them? And why didn't he just download it before... I don't know, it just seems like a gimmick to me, I can honestly say I've never wished I had that functionality. I guess that's why I asked.
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yes i do run two companies and i am on the phone for an hour at a time during conference calls that can get boring.
Not even a bother for me and has never been in my 11 yrs on Sprint.
I have a Verizon Blackberry as my company phone and AT&T as a personal phone. The only time not being able to use data and voice at the same time is waiting for an email to send or recieve. It has never been a big issue for me. Annoying sometimes.
johnsongrantr said:
can someone name a use for using data while on a call?
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Anyone that likes to do 3 things at once, like myself, would really like this feature!!! I assume Sprint will realize that this is important to people and enable it on 4G only. Technically / theoretically no barrier exists and the hardware and software could be designed to support this feature going forward... I guess we need to wait to see what Sprint decides to do. Please don't be penny wise & pound foolish Sprint, yeah I know... wishful thinking!!!!
It's a big difference between GSM and CDMA, GSM can do voice + data, but CDMA can not
dahui9 said:
its not a deal breaker for me but honestly if I'm in the car I tend to turn gps on just because I'm a nerd and like looking at new places or not having to find a way looking at traffic and such. and when I'm going to new places I tend to GPS it and not being able to make or take a call when I'm on the road with a chance of losing my barrings is well, bad.
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I thought I was the only geek doing this.
I don't need for my phone to be able to do both at the same time but, heck, I joined this forum to make my phone do things it wasn't originally supposed to be able to do.
Since it was mentioned that this is a software issue, it would only be a matter of time before someone could get it to work.

Spoofed phone, and replies...

Been using Google voice (not religiously due to family not the most tech savvy). This morning, I wake up, and I find a total of 8 messages from starting from 10:30 at night, to 07:59 this AM. There are a total of 3 reply backs, all having personal information attached to them).
Researching the number back shows an area code of 734 (Ann Arbor), which is ironically the prefix I chose since I previously worked there at U of M.
The really interesting part is that I have a bit of a "stalker" at work, whose number I've blacklisted courtesy of Verizon wireless, and have not had any issues in say 1.5 months. 2 nights ago while at work she asked about setting up a google voice account after just purchasing a Samsung S, stating "I don't have any clue how to set this up". Was a bit busy at the time (patient going bad, honestly didn't really care", and opened up the app and told her to browse through it to get an idea.
How can I track this number (really think it's her) and verify it. I have a harassment case pending in HR regarding her, and would like to have it as material to provide it it really is her. Second, how the hell can my phone respond back? I have "Unknown sources" checked as I use Ti backup.
Any help more than appreciated. Thanks in advance!
LOL Holy christ no. One of the "you can take the girl from the trailer...." She's done this before to others at work, with the last moving to Canada (I **** you not) with his wife and 2 daughters. Been getting worse, hence my interaction with my manager and HR.
google voice also can use your email to reply back to texts..is your email compromised? Change your passwords..and do a hard reset..if you are using TI..just wipe and reinstall ROM...
It's hard to say what/if she did something...but yeah, thats weird.
edit: I live in Ann Arbor, but I wasn't the one...haha.
pretend how u have this treasure in nigeria, and ask her to "help" you bring it here.
Christ, I never thought of that, and I do have that option checked.
Sigh... I just did a complete backup 8 days ago, only difference is 2 games, and I can re-download those.
Google voice already uninstalled. After that I'm going to get number changed, and see if I can get it "unlisted" by Verizon.
What else, any other suggestions are more than welcome and appreciated!
Added question.
k.electron said:
pretend how u have this treasure in nigeria, and ask her to "help" you bring it here.
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Somali pirates would probably ship her back, and the waters over there are dirty enough. No need to have Green Peace involved.... or maybe so... thoughts to ponder
Any way I can trace that number back to her original phone number?
HyperTension said:
Somali pirates would probably ship her back, and the waters over there are dirty enough. No need to have Green Peace involved.... or maybe so... thoughts to ponder
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Click to collapse
actually what i was getting at was scamming her so that she would get the message.
HyperTension said:
Any way I can trace that number back to her original phone number?
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Click to collapse
do a reverse number lookup and google voice numbers are listed as grandcentral in their service provider. that will tell u at the very least that its a GV number.
Well, after logging into Google voice, somehow her number (which is and has been blocked by Verizon) is listed as a secondary phone, receive text messages on this phone has been checked, PIN not required checked, and never ring. Multiple sign-in is enabled as well.
Just outstanding. Changed email to some bs address. Will verify and forget, as has password to something ridiculous. Any other suggestions?
HyperTension said:
Any other suggestions?
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Document everything that has happened, as thoroughly as possible. Get whatever confirmation you can from Google that shows that your account was somehow compromised.
This chica sounds like she is serious business and doesn't mind playing these games long term. If she compromised your communications you can be sure that it was not just some isolated fun. She most likely mined your account for whatever info she could, and it's possible that she sent things 'on your behalf' that she can later use to accuse you of something.
Change all of your passwords immediately: banking, paypal, email, etc. If she was able to compromise one, it's likely she got into another.
It sounds like worrying about Google Voice or your phone is the least of your concerns: the symptom rather than the disease.
Seriously consider retaining a lawyer for whatever may come of all this insanity.
Maybe it sounds like I'm overreacting but I've seen the havoc that can come from such a situation and from your description, this sounds like it could go all sorts of awful ways.
I dunno... I think you like her.
i think you should talk to the police about this... not XDA... or maybe springer... he always gets the truth out
HyperTension said:
...and opened up the app and told her to browse through it to get an idea.
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Click to collapse
Is it possible she changed your google voice setup when you handed her your phone?
________________________________
Unrevoked forever
SkyRaider Sense 3.1 RC3
KiNgxKernel BFS (#5)
Radio 2.15.00.07.28
If she's that much of a nut case, why did you give her your phone? It doesn't sound like she's dumb at all, if she mined your phone that quick.
Sent from my ADR6300 running Virtuous 3.0.1 with adrynalyne's custom kernel, using Tapatalk Pro.
Who gives their phone to a known stalker nutcase?
I suspect there is more to this story.
Was she any good?
Sent from my SPH-M900 using XDA App
OK wait one second here... a woman is "stalking" you and you are having issues with this?? Are you another woman? You can't be a guy because it is impossible to 1. rape a guy and 2. stalk a guy.
This is so much BS. if you were really bothered by this person why do you talk to her? why do you bother with her? I think you are her stalker, thats more believable.
I have been stalked by a chick. Its creepy. You get stalked when they're fat and scary looking. So it is possible.
Didn't know that they controlled how fast you post on here if your a new user. That is insane. But understandable.
fader01 said:
OK wait one second here... a woman is "stalking" you and you are having issues with this?? Are you another woman? You can't be a guy because it is impossible to 1. rape a guy and 2. stalk a guy.
This is so much BS. if you were really bothered by this person why do you talk to her? why do you bother with her? I think you are her stalker, thats more believable.
Click to expand...
Click to collapse
Sent from my SPH-M900 using XDA App
Aside from just simply changing your passwords, change your security questions to the accounts as well.
Document everything and hand it over to HR
There's also an option to change your google voice number, if you dont mind choosing a new one.
Somewhere in the settings on the desktop site.

Spoke to VERIZON about GPS problem!

I spoke to Verizon about the GPS problem. They told me there not responsible for it. So I said So if I buy a Camera Phone with the intention of using the camera...and if the camera doesnt work...your not responsible? They said no the manufacturer is.
I said I purchased the phone with all intention because of the navigation and maps on BING!!!! I emphasized BING. Because If i said GOOGLE maps they would of said well thats 3rd party.
They said sorry we cant help. I asked can I switch the phone. They said no. can You replace the phone with one that works. They said its a known issue there all like that so we cant. We were waiting for a software fix they said. And I said if that fix never comes do i get my $ back....they said NO.
Verizon said there only responsible for data and calling issues...lol If i have a problem with the phone i should contact samsung.
Sounds like a typical response from a csr drone.
Sent from my SCH-I500 using XDA App
why is verzion responsible for a problem that is caused by the manufactor?
you have a 30 day period where you can easily replace the phone for htc incredible, droid x, or droid 2..
Ok its simple first I need to say I already put my fascinate up for sale.
Second when I purchased the phone originally I complained about the GPS many times. The issue was confirmed and they swapped it out with a new one. Then when I got the new one the issue was still there. I was told by tech support that the issue is confirmed and that there is no new fix and that there would be a fix released in 2 weeks. So I decided to hold onto the phone after hearing that the fix was being released in that time frame. There was a fix released........but it was not for the GPS.
Now after sometime of no fix. I called verizon explained top them I only bought the phone to use BING maps and without a working GPS of which is advertised it is of no use.
In my history of being with VERIZON any time I had a hardware issue or any issue with there phones I would take it into the store. Tech would look at it and if the problem is confirmed..........warrenty states that they FIX it, or replace it or give my $ back if not solved.
This is THE only phone ive ever had that verizon has told me that they are not responsible. So to have my gps fixed or replaced after the 30 days due to non working GPS id have to speak with SAMSUNG.
You say Verizon is not responsible? Show me a time that anyone has ever gone through the manufacturer for warrenty service. FOR A CELL PHONE.
THE CELL PROVIDER is responsible for the warrenty........how do i know.....I called Samsung and they saids that...And im sure if you call verizon about any other phone they will tell you to go to tech support and have phone fixed or replaced or get a another phone.
Sherwood1 said:
Ok its simple first I need to say I already put my fascinate up for sale.
Second when I purchased the phone originally I complained about the GPS many times. The issue was confirmed and they swapped it out with a new one. Then when I got the new one the issue was still there. I was told by tech support that the issue is confirmed and that there is no new fix and that there would be a fix released in 2 weeks. So I decided to hold onto the phone after hearing that the fix was being released in that time frame. There was a fix released........but it was not for the GPS.
Now after sometime of no fix. I called verizon explained top them I only bought the phone to use BING maps and without a working GPS of which is advertised it is of no use.
In my history of being with VERIZON any time I had a hardware issue or any issue with there phones I would take it into the store. Tech would look at it and if the problem is confirmed..........warrenty states that they FIX it, or replace it or give my $ back if not solved.
This is THE only phone ive ever had that verizon has told me that they are not responsible. So to have my gps fixed or replaced after the 30 days due to non working GPS id have to speak with SAMSUNG.
You say Verizon is not responsible? Show me a time that anyone has ever gone through the manufacturer for warrenty service. FOR A CELL PHONE.
THE CELL PROVIDER is responsible for the warrenty........how do i know.....I called Samsung and they saids that...And im sure if you call verizon about any other phone they will tell you to go to tech support and have phone fixed or replaced or get a another phone.
Click to expand...
Click to collapse
Are you people ever going to do a search? We have a workaround for the GPS - the GPS Status application in the market. Whenever you're about to use GPS, go to GPS Status, hit the Menu key, Settings, GPS & Sensors, Manage A-GPS state, Reset. Then go back to the main GPS Status screen and wait for locks in the lower right hand corner. If there are no locks (only satellite's detected) after about a minute, drag down your notification bar and turn off your GPS for about 10 seconds, then turn it back on and watch the magic happen.
Geez.
There were several people that had HTC fix their TP2s, both VZW and Sprint that I've seen. Usually, the carriers just deal with it themselves and save you the hassle.
Did i really buy a phone for a work around like that?
I bought it to work. And from what people are saying .... 2.2 does not fix the gps on the vibrant.
Either way ... just wanted to say what i was told.
I already packed mine up.
Let me know when your camera doesnt work......ill come up with a work around. lol
Personally, I can wait a minute for it to get a gps lock. I'm never in that much of a hurry that I can't wait a few extra seconds for a lock. I also have found that leaving GPS enabled all the time will result in faster locks than if it's turned on/off as needed. GPS Status also helps, though isn't as needed when GPS is always on. I've used a TomTom and it gets a GPS lock as fast as the Fascinate, and it's a dedicated GPS device, so I won't complain about a minor detail.
My .02, I get a lock in less than 30 seconds on an untouched fascinate. Usually it's 8-10 sats in view and locked on 4 or more in that 30 seconds with 6 locked in another 15 seconds. Seems its a hit or miss problem.
Sent from my SCH-I500 using XDA App
Sherwood1 said:
Did i really buy a phone for a work around like that?
I bought it to work. And from what people are saying .... 2.2 does not fix the gps on the vibrant.
Either way ... just wanted to say what i was told.
I already packed mine up.
Let me know when your camera doesnt work......ill come up with a work around. lol
Click to expand...
Click to collapse
Sent from my SCH-I500 using XDA App
Since you have a faulty phone with your GPS issue you should have a cheap price in mind right? Shoot me a PM on what you want for it...
takes about an hour for my gps to lock
From what I've seen, gps status trick just runs a gps cache clearing script. So to me this just seems like a direct link to samsung's clusterfu*k of a data filesystem.
You should have sent your ninjas. Sorry, I couldn't resist.
My Ninjas are deadly
GPS Booster on the market seems to work for quite a few people.
Daswolven said:
GPS Booster on the market seems to work for quite a few people.
Click to expand...
Click to collapse
Yup. Even though it says it fails, it clearly does not fail with 6 sec. locks.
good day.
azturbomini said:
Sent from my SCH-I500 using XDA App
Since you have a faulty phone with your GPS issue you should have a cheap price in mind right? Shoot me a PM on what you want for it...
Click to expand...
Click to collapse
icwudt . . .
Daswolven said:
GPS Booster on the market seems to work for quite a few people.
Click to expand...
Click to collapse
Agreed, apparently it's software related. Maybe hardware, but I did the gps booster and it locks in 10 flat.
Daswolven said:
GPS Booster on the market seems to work for quite a few people.
Click to expand...
Click to collapse
Didn't work for me.
adrynalyne said:
Didn't work for me.
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Click to collapse
Damnit!
Did you do anything to alter GPS from stock in GPSsetup that maybe others didn't? Wireless network assistance checked?
I haven't tried the Booster yet but was hopeful.

activation

I've had a hell of a time trying to get this damn phone activated. It shows it's charged, but all it says during hands-free activation is "contacting network", and never finishes. Tried updating the profile, but naturally, that takes data to work, so that certainly wasn't successful. Talked to tech support, and they had me try resetting the phone, didn't help. I've left it plugged in for 2 more hours, still didn't activate. I do not want to call tech support again, they talk to me like I'm an idiot and it annoys the crap out of me.
tatonka_hero said:
I've had a hell of a time trying to get this damn phone activated. It shows it's charged, but all it says during hands-free activation is "contacting network", and never finishes. Tried updating the profile, but naturally, that takes data to work, so that certainly wasn't successful. Talked to tech support, and they had me try resetting the phone, didn't help. I've left it plugged in for 2 more hours, still didn't activate. I do not want to call tech support again, they talk to me like I'm an idiot and it annoys the crap out of me.
Click to expand...
Click to collapse
try using chat?
riggsandroid said:
try using chat?
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Click to collapse
it's employee care, so I don't know if there is a chat. Not to mention it's probably blocked at work. Odd things are blocked here. Like androidforums.com is blocked, but XDA isn't (which I'm grateful for)
I had the same problem when I was at radioshack. They bad to call tech and get a dialing code to reset some settings. Just call and say you got disconnected from tech and you want to go back. If you don't say that they will try to fix it themselves.
Sent from my PG06100 using XDA App
adamr240 said:
I had the same problem when I was at radioshack. They bad to call tech and get a dialing code to reset some settings. Just call and say you got disconnected from tech and you want to go back. If you don't say that they will try to fix it themselves.
Sent from my PG06100 using XDA App
Click to expand...
Click to collapse
I called them back and got in touch with a guy that actually seemed like he knew what he was doing. Had me go into a menu using ##986# I think, and had me change the two numbers in there. That fixed it. Now I get to play!
tatonka_hero said:
I called them back and got in touch with a guy that actually seemed like he knew what he was doing. Had me go into a menu using ##986# I think, and had me change the two numbers in there. That fixed it. Now I get to play!
Click to expand...
Click to collapse
hey at least you didnt end up like me, my 1st shift arrived with a DOA radio lol
I've noticed that if I am patient and pleasant with the people on the phone, usually they are reasonable when we have a conversation. Not getting mad or yelling or name calling isn't good. I try to keep the conversation kinda professional and relaxed and most of the time they are the same way back to me. Maybe some reps can confirm this? I've heard many say that if you are cool with them, they might go the extra mile with you. If you are a **** or ***** on the phone, they won't want to help you even though it is their job. Understand what it is like to be in their position and treat/speak with them like you want to be treated. Common sense stuff.
They deal with difficult and rude customers all day. They probably like it a lot when someone is civil with them. Duh!
You get more with sugar than vinegar.
herbthehammer said:
I've noticed that if I am patient and pleasant with the people on the phone, usually they are reasonable when we have a conversation. Not getting mad or yelling or name calling isn't good. I try to keep the conversation kinda professional and relaxed and most of the time they are the same way back to me. Maybe some reps can confirm this? I've heard many say that if you are cool with them, they might go the extra mile with you. If you are a **** or ***** on the phone, they won't want to help you even though it is their job. Understand what it is like to be in their position and treat/speak with them like you want to be treated. Common sense stuff.
They deal with difficult and rude customers all day. They probably like it a lot when someone is civil with them. Duh!
You get more with sugar than vinegar.
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I can confirm being a former call center rep myself for another company (still with them hence the lack of naming, just moved up the ladder), we are a lot more inclined to go the extra mile and ensure everything you need to taken care of if you give us the same respect we try our best to give you
XmentalX said:
I can confirm being a former call center rep myself for another company (still with them hence the lack of naming, just moved up the ladder), we are a lot more inclined to go the extra mile and ensure everything you need to taken care of if you give us the same respect we try our best to give you
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Click to collapse
Oh I was very nice and polite, but if I had to go through a third tech support person, then I was going to get a bit angry with them. Luckily, the second guy knew what he was doing and my Shift is great. Battery's dead, mostly because I was downloading updates in an area with no service (I hope that's the reason anyway, always was with my Hero)
Another thought is that even though it's very annoying when dealing with people that seem clueless, they can't help it if someone poorly trained them or told them to troubleshoot by reading a script in a book they might have in front of them. I bet many are just like many other people out there. They need a job and it's not their fault if their employer did a ****ty job training them. I've had quite a few jobs where IF the employer DID train, it would be the absolute minimum and then they throw you to the wolves. Sink or swim. You figure it out along the way, if you can. The idiots expect maximum results with minimum efforts. And again, I digress.
Activating mine was a major pain. I spoke with 3 reps and 1 supervisor before someone thought to ask me if I had turned off my old phone first. Turns out that was the problem.

Touch Screen Issues (Sporadic but REALLY bad)

My fiance's Evo Shift has sporadic problems with the touch screen. We can't replicate it on demand so the Sprint techs refuse to believe it's actually broken (we've been in 3-4 times).
Basically, it will just go crazy sometimes. We can literally set the phone down and watch her notifications bar jump up and down all over the screen. Her contacts will open and it will start calling people, disconnect the call, then call someone else...all on it's own.
It's as if it becomes hypersensitive and registers touches that aren't there. It's in a completely random fashion but makes the phone unusable for a good amount of time. Sprint forced her to the 2.3.3 update so I can't root it, though I'm not sure I'd want to anyway in case I found a tech who actually knew what the hell they were doing (very rare with Sprint in this area, at least.)
Any ideas on what's causing it? I am convinced it's hardware but Sprint won't replace the phone because it happens to sporadically. Could it be software? Is there a screen calibration tool I can use without being root?
Go into menu-settings-Language & Keyboard-Touch Input settings-Text input-Calibration tool. Folow the prompts. May or may not help.
If they won't fix it in the store and prboy's suggestion doesn't work you should call Sprint and talk to someone. They aren't doing their job otherwise. You shouldn't have to deal with a phone that isn't working properly. It would be different if you were trying to get a free upgrade to an EVO 3D or trying to replace a beat up phone for free or something which it doesn't sound like you are doing. Mentioning you have heard good things about the competition will usually seal the deal if it comes down to it as well.
Car dealerships do this too and it really pisses me off. It can really be hard to diagnose an intermittent problem and they blow you off because of it. They should give you the benefit of the doubt and switch out your phone. Why would you be there if you weren't having issues.
The calibration prboy suggested doesnt sound like itll work because thats only for the htc ime keyboard.
You said it happened on 2.2 then sprint told you to upgrade to the 2.3.3 OTA update and it still has problems?
Yes, that's exactly what happened. FIRST they told me it was the app Lookout that was causing the problem...that they had an internal memo from Sprint saying it was malware and to delete it. They refused to even look at the phone further until we removed Lookout from her device. Then they sent us home and told us to download the 2.3 update and it would fix the issue.
It didn't and that Sprint tech REALLY made me want to punch him in the face. Incredibly condescending.
ZachSka87 said:
Yes, that's exactly what happened. FIRST they told me it was the app Lookout that was causing the problem...that they had an internal memo from Sprint saying it was malware and to delete it. They refused to even look at the phone further until we removed Lookout from her device. Then they sent us home and told us to download the 2.3 update and it would fix the issue.
It didn't and that Sprint tech REALLY made me want to punch him in the face. Incredibly condescending.
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Click to collapse
Well first off lookout security protects you from the very thing they said it is so dont listen to that.
If it is happening on both updates then it probably is not Software that is the problem.
Is there alot of times where you press something and it doesnt work and you keeps touching it? maybe it is finally registering those touches after you leave it be and thats why. it reads those touch inputs all at once and performs them
I suppose it could be that, but how could we stop that from happening? Stop them from 'queuing' up in such a manner?
notsointeresting said:
The calibration prboy suggested doesnt sound like itll work because thats only for the htc ime keyboard.
You said it happened on 2.2 then sprint told you to upgrade to the 2.3.3 OTA update and it still has problems?
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Click to collapse
It also calibrates the finger touch response for the screen. To the individual using it, we all press the screen differently.
notsointeresting said:
If it is happening on both updates then it probably is not Software that is the problem.
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Click to collapse
Agreeded. As long as it happens even before you install any apps. Like right after a just doing a phone reset back to factory.
If its because its responding to finger touches at a later time then that usually is a problem with the hardware like the processor. Since it sounds like a hardware issue i can only suggest take it to sprint and show them the problem
I had the same problem with my first shift just call them talk to the tech. dep. Tell them your problem and the will set you up with a new phone they did it for me. But it does sound like what happened with my old one.
Sent from my PG06100 using XDA App
Earlier hardware builds of the shift had problems like mine would overheat like crazy
Hardware 0003 and any lower
i got a new one with hardware version 0004 and ive been fine since
Happened to me, eventually the whole screen will stop taking touch commands. I got a refurb from sprint for 30$.
NinjaMan691 said:
Happened to me, eventually the whole screen will stop taking touch commands. I got a refurb from sprint for 30$.
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Click to collapse
that sucks i swore to myself ill never get a refurb smartphone because with my luck it wouldnt be in "like new" condition

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