Database Users

Pass the word to sprint that we are unhappy!

I made a nice call to *2 this evening, talked to a nice rep and kindly asked them to pass the word along to whoever they can that we are very unhappy with the FPS cap and quality of the evo. I wasn't complaining to them, just asked them to push it up the channels so maybe sprint will put some pressure on HTC to make things right.
If we all do the same, maybe sprint will get the message.

LOL, you spoke to a front line rep? Good luck with that.

supdawg said:
LOL, you spoke to a front line rep? Good luck with that.
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one person isn't going to make a difference, but if more people call in then someone is going to notice. Even if I did talk to the garbage disposal.

am pretty happy with my evo but the cap sucks tho lol

I just ended up returning my device. Not sure if I should let them know why though.

I just ended up returning my device. Not sure if I should let them know why though.
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How does the return process work, assuming you bought it from Sprint
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Sent via the XDA Tapatalk App

iKimodragon said:
How does the return process work, assuming you bought it from Sprint
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Sent via the XDA Tapatalk App
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I actually bought it from Wirefly. I just had to get an RA number within 14 days of activating it then I had to ship it back with all the original packaging.
Then I spoke with Sprint chat to put a note on my account to revert me back to my old plan and old contract.

What cap are you guys referring to, and what's so wrong with the EVO? I'm loving mine!

I might call if I was unhappy with the EVO... as it stands though, I love this phone, so no reason to complain here.

mrono said:
I made a nice call to *2 this evening, talked to a nice rep and kindly asked them to pass the word along to whoever they can that we are very unhappy with the FPS cap and quality of the evo. I wasn't complaining to them, just asked them to push it up the channels so maybe sprint will put some pressure on HTC to make things right.
If we all do the same, maybe sprint will get the message.
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There should be an effective way to communicate with HTC on its issues. Even their forums don't seem all that effective, I'd like to see some official response from HTC as well:
Popular discussions & Product Support:
http://community.htc.com/na/htc-forums/android/f/94.aspx?tab=support&Sort=Active&PageIndex=1
http://www.htc.com/us/products/evo-sprint?view=1-1&sort=0
http://www.htc.com/us/support/evo-sprint/help/
I played with an EVO for another couple hours the other day but don't feel compelled to buy one until 2.2 & Wi-Fi fix etc..& if they don't respond to market pressures it will only make the iPhone 4 seem more worth the compromise of Apple's constraints..
Ideas on more effective communication with HTC, what say you..?

they still arent gonna do anything

I'd beg to differ, I was one of many who were suckered in to buying an Instinct. It was probably the most hyped, worst phone ever (iphone killer?). They made a number of updates for several months after release. I'm sure we'll see a few fixes.

What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group exclaiming loudly about how this or that needs to be fixed or it's a dealbreaker. Honestly, if someone had not reported the video cap 99% of users would never have noticed. All electronics have issues and won't be perfect. For those of you expecting everything that you buy to be perfect, I suggest you wake up and smell the coffee. It's not gonna happen. Go ahead a do a Google search. Every major phone release, from iPhones to Droids to WinMos to WebOSes, have all had issues. No amount of belly-aching from anyone is going fix it. It's just the nature of manufacturing.
/soapbox
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Sent from my PC36100

Kiraly said:
What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group exclaiming loudly about how this or that needs to be fixed or it's a dealbreaker. Honestly, if someone had not reported the video cap 99% of users would never have noticed. All electronics have issues and won't be perfect. For those of you expecting everything that you buy to be perfect, I suggest you wake up and smell the coffee. It's not gonna happen. Go ahead a do a Google search. Every major phone release, from iPhones to Droids to WinMos to WebOSes, have all had issues. No amount of belly-aching from anyone is going fix it. It's just the nature of manufacturing.
/soapbox
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Sent from my PC36100
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Get out here please.
Any ****ing user can tell. Put an iphone and a htc evo 4g next to each other. Start scrolling on the home page, in a web browser... they will all think the iPhone is faster.

bnapy said:
I'd beg to differ, I was one of many who were suckered in to buying an Instinct. It was probably the most hyped, worst phone ever (iphone killer?). They made a number of updates for several months after release. I'm sure we'll see a few fixes.
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Oh good god please don't bring up that phone!

the cap thing does suck but bottom line is this is the best phone i have ever had.. having a fps cap isnt enough to get me to return my phone, i was happy with my phone before i heard of the cap so im not going to change how i feel about it now.. when i read all of the comments about ppl returning their phone because of the cap i honestly think they are returning it for other reasons and just using the cap as an excuse cause honestly i cant think of a better phone that sprint has at the moment... i read someone was claiming to boycott htc is they didnt fix that cap, that comment made me laugh!

What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group e
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Get out here please.
Any ****ing user can tell. Put an iphone and a htc evo 4g next to each other. Start scrolling on the home page, in a web browser... they will all think the iPhone is faster.
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Awesome, since you already know what any ****ing user will think, they won't have to bother themselves with deciding on a phone. They can just let you tell them what they will like.
Go buy an iPhone if you think it's so much better.

Kiraly said:
What's wrong with the WiFi? I use mine all day, every day.
@op: Who's unhappy?
Every time a new phone comes out there is always a small group exclaiming loudly about how this or that needs to be fixed or it's a dealbreaker. Honestly, if someone had not reported the video cap 99% of users would never have noticed. All electronics have issues and won't be perfect. For those of you expecting everything that you buy to be perfect, I suggest you wake up and smell the coffee. It's not gonna happen. Go ahead a do a Google search. Every major phone release, from iPhones to Droids to WinMos to WebOSes, have all had issues. No amount of belly-aching from anyone is going fix it. It's just the nature of manufacturing.
/soapbox
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Sent from my PC36100
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http://community.htc.com/na/htc-forums/android/f/94/t/2929.aspx
http://forum.xda-developers.com/showthread.php?t=699459
http://forum.xda-developers.com/showthread.php?t=700678

Thanks for links....I guess my point was that WiFi works. People are complaining, but for most, WiFi works just fine. I use mine all over my house and my router is in my basement. I even get a connection outside my house. My signal bars don't show me a thing but it's still connected and fast. Some may have WiFi issues but they aren't Toyota recall type issues.

:mad: do we have a class action lawsuit??

just got off the phone with Sprints Advance Tech support.
i was asking them how to uninstall the Amazon MP3 app.
the answer came back NO. even if they did a hard reboot its in the hardware and Sprint can not do nothing about it.
here's the set up. i don't listen to music and have only turned on the app MYSELF twice. once to see what its about and the other to see if i could uninstall it.
this program also turns itself on a lot AND I DON"T want it to do this.
NEXT
in the setting under the Applications i saw that it was collecting and keeping DATA. so i erased the info and to my surprise when i called Sprint and looked at the Data it had recorded 20Kbs of info. the only thing i did was use the phone. Does Any One know what kind of data it is collecting. my fear is it is keeping data on my phone calls?
Sprint could not answer that question and i waited inline for 15 min on the HTC tech line before i could not wait any longer.
i also found when the battery runs down the battery info will pop up. in there i looked through a few things and found some apps running even after i turned them off. i selected the Amazon link and i seen that i could uninstall from there. i selected uninstall and it said i could not uninstall the app.
my feeling is HTC gives me no choice in uninstalling a BUILT in APP that is collecting DATA on me is not in my best interest. i will be calling my lawyer monday - but i am seeking your help in understanding what kind of data is amazon collecting. TIA

hahahahahahhaha

they're probably recording all your phone calls...just my 2 cents

Sorry to hear about your idiocy. Hopefully it gets better soon.
Sent from my Evo 4G using XDA App

Paranoid much? If don't like it root it. If you don't want to root it, then buy something else. Calling a lawyer because of an app is ridiculous, all they are collecting is information whether you are logged into the Amazon store. Every smart phone on the market has some application you can't uninstall, you gonna go sue everyone? Seriously

Lil, ya'll are mean
White Evo 4G

Please tell me this is a joke and I'm missing something? Seriously?

lol wow did you used to have an iphone?

myth_mn said:
Paranoid much? If don't like it root it. If you don't want to root it, then buy something else. Calling a lawyer because of an app is ridiculous, all they are collecting is information whether you are logged into the Amazon store. Every smart phone on the market has some application you can't uninstall, you gonna go sue everyone? Seriously
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lets see - did you read the part that i wiped out the DATA and only made a phone call and then checked the DATA and it collected 20Kbs?
get the crap out of your ears I WAS NOT ON AMAZON AND DID NOT TURN ON THE APP.
you also did not add to anything here as to what amazon is collecting.
funny thing about rooting - that was what the Sprint Adv Tech manger said to do. but he also said it makes my phone void for repairs.
can you answer if your phone is rooted - does the app still collect data?

vladthedog said:
Please tell me this is a joke and I'm missing something? Seriously?
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tell me what they are collecting and if they are receiving this info and i'll tell you if this is a joke.

Lmfao this some funny stuff......I'll like to see you try, you'll probably make the news. Hahaha
Maybe you probably need something call unlimited data plan...
Sent from my Damage Control Evo 4G Device

Freelancerx said:
lol wow did you used to have an iphone?
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no - now can you answer what kind of data they are collecting? can you tell me if they are receiving this data?
what i'm looking for is info. not a bunch of stupid comments.

Personally I use Aluminium foil in the shape of a cone hat,,, That stops the app from collecting data. Also try reading "To kill a mockingbird" I have also heard that helps

evoflorida said:
tell me what they are collecting and if they are receiving this info and i'll tell you if this is a joke.
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Do you download any application from the market, or is your phone running only pre-installed apps? That won't make a difference since almost every app warns you of collecting data. Rooting is not going to solve the problem.
Sent from the Epic 4G with Sprint

ek9manr said:
Lmfao this some funny stuff......I'll like to see you try, you'll probably make the news. Hahaha
Sent from my Damage Control Evo 4G Device
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you really don't know what a class action lawsuit is - now that's funny!

popular nobody said:
Do you download any application from the market, or is your phone running only pre-installed apps? That won't make a difference since almost every app warns you of collecting data.
Sent from the Epic 4G with Sprint
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the app is built INTO the HARDWARE from HTC. thus not giving the option to accept the agreement.

So what do you think happens when you sign in with your Google account? It specifically states that data collection will happen no matter what. Now I know your talking about Amazon, but seriously...the paranoia isn't going to help much.
Calling sprint's customer service line and demanding to know what data was being collected was your biggest mistake. Sad to say, but the people here know more then the CS reps do.
Why not contact Amazon or do a search online on what is collected with applications? Either way thanks for the laugh, hope your response isn't to brutal!

on a serious note, if you lived in the EU you might have a chance. They're against OEMs making you have to use stuff, look at MS and the IE choice thing.
but when you say the app is built into the hardware you obviously have no clue as to what you're talking about. Since a.) the app can be removed with SU permissions (rooted phone) and b.) that sentance is just incredibly LOLable.

Ok, I'll answer your question. You do not have a class action lawsuit. Although I recommend you call your lawyer just to let us know how hard he laughs at you.
Second if you cleared your data and then made a phone call, and the data jumped up to 20kb, do you really think it has collected any relevant data? A little common sense is in order here. Most likely the data it captured is:
SERVICE STARTED
SERVICE RUNNING
SERVICE RUNNING
SERVICE STILL RUNNING
SERVICE RUNNING
...
Take off your tin foil hat. Nobody is trying to steal your thoughts. Bottom line, it sounds like this phone is not for you.
Sent from my Evo 4G using XDA App

I would recommend running your phone in airplane mode 100% of the time. I guarentee you can have a device where absolutely no data is sent or received and you can be happy.

activation

I've had a hell of a time trying to get this damn phone activated. It shows it's charged, but all it says during hands-free activation is "contacting network", and never finishes. Tried updating the profile, but naturally, that takes data to work, so that certainly wasn't successful. Talked to tech support, and they had me try resetting the phone, didn't help. I've left it plugged in for 2 more hours, still didn't activate. I do not want to call tech support again, they talk to me like I'm an idiot and it annoys the crap out of me.

tatonka_hero said:
I've had a hell of a time trying to get this damn phone activated. It shows it's charged, but all it says during hands-free activation is "contacting network", and never finishes. Tried updating the profile, but naturally, that takes data to work, so that certainly wasn't successful. Talked to tech support, and they had me try resetting the phone, didn't help. I've left it plugged in for 2 more hours, still didn't activate. I do not want to call tech support again, they talk to me like I'm an idiot and it annoys the crap out of me.
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try using chat?

riggsandroid said:
try using chat?
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it's employee care, so I don't know if there is a chat. Not to mention it's probably blocked at work. Odd things are blocked here. Like androidforums.com is blocked, but XDA isn't (which I'm grateful for)

I had the same problem when I was at radioshack. They bad to call tech and get a dialing code to reset some settings. Just call and say you got disconnected from tech and you want to go back. If you don't say that they will try to fix it themselves.
Sent from my PG06100 using XDA App

adamr240 said:
I had the same problem when I was at radioshack. They bad to call tech and get a dialing code to reset some settings. Just call and say you got disconnected from tech and you want to go back. If you don't say that they will try to fix it themselves.
Sent from my PG06100 using XDA App
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I called them back and got in touch with a guy that actually seemed like he knew what he was doing. Had me go into a menu using ##986# I think, and had me change the two numbers in there. That fixed it. Now I get to play!

tatonka_hero said:
I called them back and got in touch with a guy that actually seemed like he knew what he was doing. Had me go into a menu using ##986# I think, and had me change the two numbers in there. That fixed it. Now I get to play!
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hey at least you didnt end up like me, my 1st shift arrived with a DOA radio lol

I've noticed that if I am patient and pleasant with the people on the phone, usually they are reasonable when we have a conversation. Not getting mad or yelling or name calling isn't good. I try to keep the conversation kinda professional and relaxed and most of the time they are the same way back to me. Maybe some reps can confirm this? I've heard many say that if you are cool with them, they might go the extra mile with you. If you are a **** or ***** on the phone, they won't want to help you even though it is their job. Understand what it is like to be in their position and treat/speak with them like you want to be treated. Common sense stuff.
They deal with difficult and rude customers all day. They probably like it a lot when someone is civil with them. Duh!
You get more with sugar than vinegar.

herbthehammer said:
I've noticed that if I am patient and pleasant with the people on the phone, usually they are reasonable when we have a conversation. Not getting mad or yelling or name calling isn't good. I try to keep the conversation kinda professional and relaxed and most of the time they are the same way back to me. Maybe some reps can confirm this? I've heard many say that if you are cool with them, they might go the extra mile with you. If you are a **** or ***** on the phone, they won't want to help you even though it is their job. Understand what it is like to be in their position and treat/speak with them like you want to be treated. Common sense stuff.
They deal with difficult and rude customers all day. They probably like it a lot when someone is civil with them. Duh!
You get more with sugar than vinegar.
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I can confirm being a former call center rep myself for another company (still with them hence the lack of naming, just moved up the ladder), we are a lot more inclined to go the extra mile and ensure everything you need to taken care of if you give us the same respect we try our best to give you

XmentalX said:
I can confirm being a former call center rep myself for another company (still with them hence the lack of naming, just moved up the ladder), we are a lot more inclined to go the extra mile and ensure everything you need to taken care of if you give us the same respect we try our best to give you
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Oh I was very nice and polite, but if I had to go through a third tech support person, then I was going to get a bit angry with them. Luckily, the second guy knew what he was doing and my Shift is great. Battery's dead, mostly because I was downloading updates in an area with no service (I hope that's the reason anyway, always was with my Hero)

Another thought is that even though it's very annoying when dealing with people that seem clueless, they can't help it if someone poorly trained them or told them to troubleshoot by reading a script in a book they might have in front of them. I bet many are just like many other people out there. They need a job and it's not their fault if their employer did a ****ty job training them. I've had quite a few jobs where IF the employer DID train, it would be the absolute minimum and then they throw you to the wolves. Sink or swim. You figure it out along the way, if you can. The idiots expect maximum results with minimum efforts. And again, I digress.

Activating mine was a major pain. I spoke with 3 reps and 1 supervisor before someone thought to ask me if I had turned off my old phone first. Turns out that was the problem.

The things sprint say to get you off the phone lol

Well I just got off the phone with sprint after asking them about froyo the guy started reading that bs script so half way through the guy reading the script I stopped him and said can you get me some real info please. Ok sir just one moment so after about 2 mins he came back and said froyo is schedule to be released feb 1st. I wouldn't even consider this a rumor or anything that should be believed. I wanted to share how a sprint rep shuts down when the script no longer flys
Sent from my SPH-D700 using XDA App

MF'ers wish we could get them fired or something for BSing us all like this

I think that even with all the (supposed) improvements in Sprint CS, it is absolutely pointless to ask any of them anything speculative or deeply technical. The experts are all right here and on "the googel." Leave the poor sops alone--you need a bill adjustment or credit, call them. You need expertise, come here. ^_^

Yeah if I have I a tech question I don't even call sprint tech anymore I just jump on here. But that script reading is funny ****. Half of the reps have rom read it cause they don't even know what group is.
Sent from my Evo Killer!!!

DroidApprentice said:
I think that even with all the (supposed) improvements in Sprint CS, it is absolutely pointless to ask any of them anything speculative or deeply technical. The experts are all right here and on "the googel." Leave the poor sops alone--you need a bill adjustment or credit, call them. You need expertise, come here. ^_^
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Yeah I know
Sent from my SPH-D700 using XDA App

first level CS not knowing, giving BS, I dont blame em. I always throw out the froyo question if I am calling anyways, just for this amusement... the first level people know less than the sales people at a sprint store. The BEST ones, MAYBE, are the ones who ask their supe, and its not a 2 min hold, its just a few seconds, and they come back and say they dont know, sorry. Now the tech support lady I was transferred to, who obviously had NO tech experience (supposedly second tier) did not know what 2.1 or 2.2 meant, so I said Froyo, then it was like a red flag, oh let me get my supe, I said no, I was more concerned with the replacement Epic I had just waited 5 days for that FC'd everything... system apps, everything. Its like their 'tech support' are there just to annoy you into driving to the sprint store so a tech can look at it in person. ONE guy was cool enough to set me up an appointment, and describe in the job ticket what they were to do, as they said my effed up display was cosmetic when I went in to the 'techs' previously. Anyways, never had to deal with them till I got an Epic... so I dont know if it changed. Dont get me wrong, my screen issue was either defect or a damaged connection cable, otherwise epic is solid.
Now the 'finance' department going to a comission basis, or at least acting like it, is bull****. I got two lines because I had a second job where I had to call in orders to landlines, taking hours at a time (Frontier FIOS), then left the job and had issues with payments on two lines for just myself (nobody told me of seasonal hold on a line) and had to deal with finance. In the past, say 2 years ago and longer, they were AWESOME, they would work out any reasonable deal...but im guessing with the economy, they are pusing them to have all these stupid stipulations, etc. I know its my fault I am behind, I signed a contract, but in the past they were SO willing to do anything to keep my account, it was awesome. Also, anyone get a disconnect lately? No more handy redirect to customer service/finance... now its just a 1970s phone company voice saying you are not authorized to make a call to this number, please try again later... cheaped out on that system too....
BUT, still cheapest carrier, and better CS all around than VZ, any division...

iSaint said:
MF'ers wish we could get them fired or something for BSing us all like this
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I've worked in call centers for quite a while and it's not the fault of the agents when management defines a script for them and doesn't give them anything else to work with. Understand when you work in a job like that, everything you say is recorded and if you deviate from the script and start throwing your opinion out there you risk your job.
I'm fortunate that now, while I'm still on the phone, I provide tech support to the gov so generally I get a lot more leeway than I did in previous jobs. But there still are pre-written scripts I have to rattle off in certain circumstances, and usually to very important people. Ironically, they almost never give me a hard time because unlike the whiny residential customers at a previous job, these people actually understand that we have procedures and policies to follow for the sake of legality / security / confidentiality / modus operandi.
In short, I'm glad I don't have to talk to people like you anymore!

Electrofreak said:
I've worked in call centers for quite a while and it's not the fault of the agents when management defines a script for them and doesn't give them anything else to work with. Understand when you work in a job like that, everything you say is recorded and if you deviate from the script and start throwing your opinion out there you risk your job.
I'm fortunate that now, while I'm still on the phone, I provide tech support to the gov so generally I get a lot more leeway than I did in previous jobs. But there still are pre-written scripts I have to rattle off in certain circumstances, and usually to very important people. Ironically, they almost never give me a hard time because unlike the whiny residential customers at a previous job, these people actually understand that we have procedures and policies to follow for the sake of legality / security / confidentiality / modus operandi.
In short, I'm glad I don't have to talk to people like you anymore!
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I Understand that but im talking about when the guy just made up a date to get him off the phone...he simply could've explained it the way you did...and i was just joking lol i know people at thier level don't really have any info on stuff like updates sorry if i sounded like a jacka$$

iSaint said:
I Understand that but im talking about when the guy just made up a date to get him off the phone...he simply could've explained it the way you did...and i was just joking lol i know people at thier level don't really have any info on stuff like updates sorry if i sounded like a jacka$$
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While the agent shouldn't have made up a date (I'm our team's trainer and that's one of the first things I teach our people, "don't BS, you'll get caught"), if you pressure someone for something they don't have, you get what you deserve.

Electrofreak said:
While the agent shouldn't have made up a date (I'm our team's trainer and that's one of the first things I teach our people, "don't BS, you'll get caught"), if you pressure someone for something they don't have, you get what you deserve.
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i agree you get what you deserve but couldn't the guy have said "look sir im sorry but information like that doesn't make it to my level so i don't have a clue" but i agree with you

iSaint said:
i agree you get what you deserve but couldn't the guy have said "look sir im sorry but information like that doesn't make it to my level so i don't have a clue" but i agree with you
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Hehe well starting a sentence with "Look, Sir" and ending with "I don't have a clue" is a great way to turn a frustrated caller into an irate one.
But yeah, "I wish I could answer that question but we haven't been provided with a release date yet. We've been told that the update is in the works and should be released in the near future. Do you have any other questions I might be able to help with?"
It sounds lame but if you sympathize too much with a caller, they suddenly want to spend 20 minutes telling you their life story (time you generally aren't allowed to spend chit-chatting). If you are too cold and uncaring, they get ticked off. So you're stuck basically with "Yeah I feel for you, but here's what I can do for you / tell you. Do you need anything else?"

iSaint said:
i agree you get what you deserve but couldn't the guy have said "look sir im sorry but information like that doesn't make it to my level so i don't have a clue" but i agree with you
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Would that have changed your opinion or would it have been another "confirmation that Sprint doesn't know what they're doing"? In looking at the overabundance of posts on Froyo I"m guessing that a post would have developed stating something like " Just called tech support. Asked them about Froyo. Customer service doesn't know what the hell they are doing cuz they couldn't answer my question... I'm switching to Verizon because I'm tired of the lack of support that Sprint/Samsung/America(since international Galaxy devices have froyo) provides." Sound bout right?
Now I understand why so many Devs are starting to jump ship from the site.
/end pointless rant.
Sorry didn't mean to come off as an ass but I can say and truly mean, unless you walk a mile in their shoes... Try dealing with so many people on a daily basis asking the same damn questions. It gets a bit repetative and annoying I'd say pretty much anything to get people to shut up. Especially once they start with the I know more than you tone.

No im very patiently waiting for froyo please don't get me wrong...im very happy with my setup but you guys have explained it better from thier point of view thank you and obviously understand how it works better than a sixteen year old(Me 8/) so thanks i wasn't angry about sprint/samsung just that the guy lied thought he couldv'e said something else but w/e i undertand.
and im not a person who is always on here *****ing/moaning i try to help anyone out if i can and answer questions so hopefully our Amazing devs have more time to focus on thier hobbies and not answer questions.

Not everyone that works for sprint cs is stupid.... I agree not all reps are the best but love the way u guys treat us... bullshiz
Sent from my SPH-D700 using XDA App

I for one don't really worry about froyo, my phone is stock and I like it the way it is. I think that this fasination with it has gone wayyy overboard.
The way I see it is that we will get it when they release it, until then just enjoy using the best phone on the market
Sent from my SPH-D700 using XDA App

ill go ahead and look stupid here... what does froyo give you?

Flash, JIT, Chrome to phone, not being on extremely dated software

**** i just want the devs to get what they need for Cm6/Cm7

063_XOBX said:
Flash, JIT, Chrome to phone, not being on extremely dated software
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Plus a number of other Google apps like Voice Search, updates to Gmail and Youtube, and features like voice dialing over Bluetooth, improved memory management, installing apps to the SD card, data backup APIs, error reporting, improved Exchange support/security....I think that's almost everything.

gophergun said:
Plus a number of other Google apps like Voice Search, updates to Gmail and Youtube, and features like voice dialing over Bluetooth, improved memory management, installing apps to the SD card, data backup APIs, error reporting, improved Exchange support/security....I think that's almost everything.
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And the ability to use new TTS voice engines. My Epic sounds sexy now.

[Q] How do you talk?

The phone is quite big - I have to ask you this question!

I talk with the device itself. It's actually quite comfortable in the hand and easy to hold with the shoulder. And nobody's said anything or cared. I'll never understand how some people can be so vain as to worry about what what strangers might think when seeing you using a phone that's larger than the norm. For one, who gives a flying fukk about what others think, and for two, it's not like others are going to think anything bad. If I saw someone walking down the street talking on a phone that was 2 feet tall, I wouldn't think "Oh that person sucks, I don't want to associate with them.", I'd think "Hey, that's pretty neat! You don't see that every day." And anyways, the Note's not thaaat big.

I put other since there were no option to choose multiple selections. I would use my Jawbone Era bluetooth headset if I had it with me & I would use the device when I didn't have my headset with me.

I don't know yet. Getting my note tomorrow. have 24h to figure it out

I use my Jabra Bluetooth headset all the time.. however, I occasionally used the phone itself and its great

Taha25 said:
The phone is quite big - I have to ask you this question!
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I have yet to notice anyone noticing that I'm using a big phone, and I frequently call in public areas. I admit, though, I stopped paying attention after the first week. Nobody seems to care.
- Frank

It is quite the opposite for me as everyone notices whenever I answer my phone but I don't care as I love this device.