Database Users

Droid Does.........explode in your face

So is there a hack for getting around the whole exploding problem?
Do you think he rooted his phone? If so was this the first case of the Efuse getting revenge.
Finally is there an app for this?
http://www.ppcgeeks.com/2010/12/03/exploding-phone-motorola-droid-2-hospitalizes-a-customer/
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Wow that is insane.... I hope my phone blows up in my face and I can win a big lawsuit with Motorola

HerroMoto said:
Wow that is insane.... I hope my phone blows up in my face and I can win a big lawsuit with Motorola
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I would recommend wearing a helmet lol

Stalte said:
I would recommend wearing a helmet lol
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Lmfao, next time I talk on the phone I'll always have a helmet handy. Thanks for the advice!

He probably had his Droid2 overclocked or heavily modded and it overheated from the strain.

Maybe he didn't read the notes about when u root ur phone the dev is not responsible for ur phone blowing up or killing ur cat or malfunctioning lol... yes i know he prolly wasn't rooted cuz it was only a few days old according to the article or at least so we think... but nonetheless I still immediately thought of every post the devs put up when flashing a custom rom hopefully his hearing is not affected in the long term.
EDIT: just saw the video on FOX4... the man said "It's an incredible phone... perhaps a little too incredible" LOL

OK, I think that this is fake; or to be more precise; guy is faking.
I think that he did had some sort of accident, and due to his lack of medical care, he decided to blame it on phone;
1. only thing that can explode inside mobile phone, is battery. So if she blow up, then there will be more damage on back of phone, and less on front side.
When battery blows up, it makes a lot of heat, so there will be heat marks on phone.
And of course; guy will have his hand injured, not head (or there will be at least some injury to hand)
2. look at this picture:
you can see that part of housing where is hole for speaker is clearly dented inwards (biggest red arrow)? That cracked screen was result of phone being hit by something, not exploding.
3. if there was a explosion, there will be parts of screen missing due to outwards thrust of explosion and that parts will produce injury on guys ear, as he did have his ear injured, but as I can see, all peaces of glass are still holding on, and non is missing, so question is; what have injured his ear??
4. blood on phone looks like it was dropping on to phone (smaller arrows); it's not looking like a splash that will be result of some explosion and spray of blood. And it surly didn't happened afterwards, because guy has mentioned that he notice blood pouring down his neck, and If you had you phone exploding in to your face, you will drop it as far away ass possible; you won't hold it next to your head, so that it can get bloody.
And just to make it clear; this is only mine opinion, based on images and video found on internet, and as that, I can be totally wrong; only legit thing that will make this clear is official investigation.
And something else, not related to that guy and his phone:
4 stitches and a cat scan 4000$ ?!?!?!?! WTF?! Do you in US have golden threads for stitching, and do you get Tai massage while getting cat scan (or even something more)?! That's crazy!!
P.S. Thank you C.S.I.
P.P.S. Here is article with video: http://www.phonearena.com/news/Man-claims-Motorola-DROID-2-exploded-leaving-him-injured_id15068

You are not the only Kob, some of the members of other Android sites have came to the same conclusion as you have. Explosion seems a bit fishy.

tbaker077 said:
You are not the only Kob, some of the members of other Android sites have came to the same conclusion as you have. Explosion seems a bit fishy.
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Yeah; just take a look what battery did to iPhone:
If that happened, then cut on that guys ear would be least of his problems; I have found couple images of some unfortunate peoples hand after that kind of incident, but I won't post them here, because images are to graphic.
On the other hand, here is one article regarding French kid that was injured by iPhone whose screen exploded:
http://hardwarespecs.blogspot.com/2009/08/iphone-exploded-injuring-french.html
And one more article with some different explanation:
http://bbsipodtouchhelp.com/archives/591
They say that it was not a battery, but it was a pressure; they say that he has probably squash phone to hard, and screen broke (and it looks like that, especially if you take in consideration image from start of this post).
Same thing may happened to this guy with Motorola; he was talking to someone on phone, get upset, and squash phone to hard (it's possible if you are really pissed of), and screen broke, and cut his ear. If that's a case, then it's his own fault, and he has no right to ask for compensation from Motorola (but I think that they will pay, just to keep him quiet).....
But I can't take my eyes from that image of phones screen; it totally looks like screen was hit with something.
And one more thing that bother me; i think that was totally lame to play "kids" card by guys wife. It's not like all phones will suddenly start to explode and kill kids. Man, I hate this paranoia that's got in to people these days.

This idiot just dropped his phone and didn't have insurance or something. This pic looks exactly like my phone did when I dropped it. I don't believe his phone "exploded" for a minute.

koberko said:
And something else, not related to that guy and his phone:
4 stitches and a cat scan 4000$ ?!?!?!?! WTF?! Do you in US have golden threads for stitching, and do you get Tai massage while getting cat scan (or even something more)?! That's crazy!!
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Click to collapse
Fascinating, isn't it? Just be thankful your country actually puts its citizens' health before that of corporate profit margins.
And yeah, I think you're onto something... the story doesn't really make much sense.

I agree 100% that that is an impact to the front of the phone. Even if the battery melted down or popped it would not take out the speaker. This is an a$$#ole lookin for a paycheck.

Here is one nice comment that makes sense (from this page: http://phandroid.com/2010/12/03/motorola-droid-2-explodes-in-mans-ear-shenanigans/)
heres what happened… idiot dropped his phone.. ok fine… couple days later.. making a phone call while getting in the car.. sliced his ear with the shattered glass…. idiot gets a ‘brilliant’ idea… omg phone exploded in my ear.
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Click to collapse
Oh, and one more thing; I think that this guys phone is still working! Check this out:
You can see it for your self in video on this page: http://www.phonearena.com/news/Man-claims-Motorola-DROID-2-exploded-leaving-him-injured_id15068
At 3:00 mark (you can see it blink)
So if that phone is still working, how can he then explode with enough power to injure this guy, but still be working after that???
So, that from quote in beginning of this post makes a lot of sense; he broke glass on phone by some accident, and while using still functional phone, he cut him self on broken glass.

I think there are more factors pointing towards fraud than legitimacy... first off nothing in that phone is powerful enough to exert that kind of force other than the battery which we all know if exploded the phone would not look that intact, it would not be functioning as flashing status light indicated in video, and he would prolly not have hearing on the affected ear. Two the fact that he doesnt have insurance but has a droid 2 seems to be backwards priorities but to each his own... this looks like simple owner negligence nd he wants motorola to give him a free droid nd pay for his self inflicted injuries.

Visionikz03 said:
I think there are more factors pointing towards fraud than legitimacy... first off nothing in that phone is powerful enough to exert that kind of force other than the battery which we all know if exploded the phone would not look that intact, it would not be functioning as flashing status light indicated in video, and he would prolly not have hearing on the affected ear. Two the fact that he doesnt have insurance but has a droid 2 seems to be backwards priorities but to each his own... this looks like simple owner negligence nd he wants motorola to give him a free droid nd pay for his self inflicted injuries.
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Yeah, exactly; and also, ear is full of small vessels, so even minor injury to ear can look messy; and 4 stitches indicate small cut; I has once one injury as a kid, where I got cut in ridge between my eyes (top of nose) and it was bit more then 1cm long (let's say half inch), and I got 6 stitches. And all cuts on face are bloody; that cut that I had, make me lost around 1 liter of blood before I manage to stop it, and till time I got to hospital, I was starting to faint. There they got me couple units of blood and stitch me up, and I was fine.
So, if I had to bet on more likely scenario; I would bet on cut by previously broken glass on phone.

Quacker said:
Fascinating, isn't it? Just be thankful your country actually puts its citizens' health before that of corporate profit margins.
And yeah, I think you're onto something... the story doesn't really make much sense.
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Well, it's not all great here eider; but at least, first thing that passes through you mind when you get injured is not "omg, how much will that cost me?!" And people don't do crazy stunts while trying to come up with money for health bill.

You know the phone is working when his wife tells the news reporters he was getting calls while the phone was with her at school.

tbaker077 said:
You know the phone is working when his wife tells the news reporters he was getting calls while the phone was with her at school.
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Click to collapse
In this article is one more news report; a the end, they say that phone is still working and receiving calls (2. clip): http://androidos.in/2010/12/motorola-droid-2-explodes-during-call/
This defiantly eliminates any "explosion"
So, in mine opinion, there are 4 possible scenarios:
1. Some fault in phones glass, that made it crack under normal circumstances and normal operational conditions.
2. User induced stress on phones glass that made it crack
3. Accident not related to phone, and then phone was intentionality damaged to make it look like a phone is cause of that injury.
4. Phone damaged in unrelated incident, but then damaged glass on phone induces injury to guys ear.

^ 4.
As the guy apparenly did not have medical insurance and obviously the hospital came after for payment, he made up the 'explosion' story to try put it on Motorola's bill. How 'shallow' story that is.
I guess explosions are "the fruit phone" specialty /end sarcasm/

koberko said:
OK, I think that this is fake; or to be more precise; guy is faking.
I think that he did had some sort of accident, and due to his lack of medical care, he decided to blame it on phone;
1. only thing that can explode inside mobile phone, is battery. So if she blow up, then there will be more damage on back of phone, and less on front side.
When battery blows up, it makes a lot of heat, so there will be heat marks on phone.
And of course; guy will have his hand injured, not head (or there will be at least some injury to hand)
2. look at this picture:
you can see that part of housing where is hole for speaker is clearly dented inwards (biggest red arrow)? That cracked screen was result of phone being hit by something, not exploding.
3. if there was a explosion, there will be parts of screen missing due to outwards thrust of explosion and that parts will produce injury on guys ear, as he did have his ear injured, but as I can see, all peaces of glass are still holding on, and non is missing, so question is; what have injured his ear??
4. blood on phone looks like it was dropping on to phone (smaller arrows); it's not looking like a splash that will be result of some explosion and spray of blood. And it surly didn't happened afterwards, because guy has mentioned that he notice blood pouring down his neck, and If you had you phone exploding in to your face, you will drop it as far away ass possible; you won't hold it next to your head, so that it can get bloody.
And just to make it clear; this is only mine opinion, based on images and video found on internet, and as that, I can be totally wrong; only legit thing that will make this clear is official investigation.
And something else, not related to that guy and his phone:
4 stitches and a cat scan 4000$ ?!?!?!?! WTF?! Do you in US have golden threads for stitching, and do you get Tai massage while getting cat scan (or even something more)?! That's crazy!!
P.S. Thank you C.S.I.
P.P.S. Here is article with video: http://www.phonearena.com/news/Man-claims-Motorola-DROID-2-exploded-leaving-him-injured_id15068
Click to expand...
Click to collapse
awesome reply man
koberko said:
In this article is one more news report; a the end, they say that phone is still working and receiving calls (2. clip): http://androidos.in/2010/12/motorola-droid-2-explodes-during-call/
This defiantly eliminates any "explosion"
So, in mine opinion, there are 4 possible scenarios:
1. Some fault in phones glass, that made it crack under normal circumstances and normal operational conditions.
2. User induced stress on phones glass that made it crack
3. Accident not related to phone, and then phone was intentionality damaged to make it look like a phone is cause of that injury.
4. Phone damaged in unrelated incident, but then damaged glass on phone induces injury to guys ear.
Click to expand...
Click to collapse
More awesome points. If I could i'd give you 600 rep points.

on my 7th g2

Mod Edit: There are tons of threads regarding the "hindge issue" - SEARCH next time.~TheRomMistress
I have had nothing but bum g2's since the beginning.
the original one i bought had the loosest hinges ever. i couldnt lay on my back and slide my keyboard open while i had it facing me. the screen would just over lap due to the hinges.
i called tmobile and they sent me a replacement.
that replacement had scratches all over the place and came with a dirty glove with the initials AJ on them.
called tmobile,
2nd device had a dent in the speaker grill
called tmobile
3rd device was perfect, but wouldnt even power on no matter what i did
called tmobile
4th device was missing that sd card tray thinggy, it just wasnt there
called tmobile
5th device lasted a week before i noticed that one of the hinges was incredibly loose and the other was tight
called tmobile
6th device liked to turn off on its own and vibrate till i pulled the battery out. i wiped everything via recovery and it still did it. i unrooted and it still did it.
called tmobile
after one month on this 7nth device my hinges are incredibly loose again. and i dont want to follow a how to on how to remedy or fix this. although i understand that wear n tear can be a MOFO i dont think htc should be making devices with questionable hinges or build quality issues.
im calling tmobile now, been on hold for almost 50 minutes and i just dont want the g2 anymore. i love this phone, i really do. but if my hinges r gonna keep fking up on me then its just not worh it.
do u think tmobile will take back my g2 and give me something else? i dont mind paying a little extra if i have to. any advice?

When I worked for them they have an alternative handset replacement program and also gave out new handsets instead of refurbs after a few exchanges. Tell them you want a NEW device sent out as their refurbs suck. Ask for a manager if need be.

bongd said:
When I worked for them they have an alternative handset replacement program and also gave out new handsets instead of refurbs after a few exchanges. Tell them you want a NEW device sent out as their refurbs suck. Ask for a manager if need be.
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Click to collapse
im still on hold
from what i gather, since the g2 is still a new model, they wont replace under that alternative handset replacement program

sheek360 said:
im still on hold
from what i gather, since the g2 is still a new model, they wont replace under that alternative handset replacement program
Click to expand...
Click to collapse
Tell them to make an exception. That is a ridiculous amount of replacements and completely unacceptable! Put your foot down, bro. Keep escalating and making their lives harder and harder!
Good luck

bongd said:
Tell them to make an exception. That is a ridiculous amount of replacements and completely unacceptable! Put your foot down, bro. Keep escalating and making their lives harder and harder!
Good luck
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Click to collapse
lol ill keep u posted

i was offered a moto charm....
being transferred to a super now....

super wants 267 for a mytouch 4g....

Do you even use your keyboard? i dont have the hinge problem but since i dont use the keyboard i use double sidded tape to keep mine shut and for it not to get loose from wear and tear. dont use the industrial kind just the one thats sticky enough to hold it shut but weak enough to come off easy when ever you really need to use the keyboard.

Mod Edit: Removed Quote ~TheRomMistress
1st ones hinges were so loose i couldnt hold the phone upside down with out the screens half completely separating from the keyboard half.
i had the first one for hardly a month, i want a nice clean refurb... not one with a dent in the speaker grill! thats unacceptable.
how can i fix with parts?! after i got a replacement i had to send in the previous device! besides, as a consumer i shouldnt have to fiddle with the oems device just to get it to work.
5th one was not fine. when held upside down, the top half had a larger separation than the bottom half. every time i pull the keyboard open, it had a wobble to it. thats not fine.
the 7nth one is not fine, screen literally opens in my pocket! how is that fine?!
i complain because i dropped my hard earned $ on a device that i really wanted and i expect it to work no matter what for atleast a year. i do all my typing on the physical qwerty, all of it. and if htc didnt think about people like my that prefer a physical qwerty over an on screen qwerty while they were designing their g2. then thats on them.
i guess i just have higher standards.....
tmobile is sending me a mytouch4g, didnt have to pay a dime. not even for express shipping. although its evident that the squeeky wheel always gets the grease, i didnt want to go this route.
i really love the g2, didnt want to swap out for another model. but i know if i accept another g2 the hinges will eventually get weak on me again...

ischagoi2 said:
Do you even use your keyboard? i dont have the hinge problem but since i dont use the keyboard i use double sidded tape to keep mine shut and for it not to get loose from wear and tear. dont use the industrial kind just the one thats sticky enough to hold it shut but weak enough to come off easy when ever you really need to use the keyboard.
Click to expand...
Click to collapse
im about 10% onscreen qwerty and 90% physical qwerty
my wife has had her g2 since day one and never ever used the physical qwerty. her hinges feel brand new everytime

This hinge issue is getting out of hand. It has been said many times that there is (practically) no way the hidge should be able to fall on its own if you hold it normally just like everyone else. If you hold the phone from the keyboard side upside down with the screen facing the floor, of course the phone is going to open up. You're forcing the phone to open that way.
I understand that $500 is a lot to shell out on a phone, but, the way I see it you're looking for the perfect device
You're not going to get it.
Sent from my HTC Vision running GingerVillain 1.4

Have u ever complained to tmobile on there twitter page? I did that twice for similar issues and got the best results that way. I did that recently and not only was I shipped a brand new replacement not a refurb which I'm sure phones 2 through 7 were. I also got credited the original cost for my phone making the new replacement free. Not only that my contract was also reset so that I could get a full upgrade on any new phone coming out. It truly is all about who and how you speak to someone at tmobile. The twitter page has worked twice for me with the same results. The complaints are answered by corporate from twitter.
Sent from my CM7 powered G2

PanCubano said:
This hinge issue is getting out of hand. It has been said many times that there is (practically) no way the hidge should be able to fall on its own if you hold it normally just like everyone else. If you hold the phone from the keyboard side upside down with the screen facing the floor, of course the phone is going to open up. You're forcing the phone to open that way.
I understand that $500 is a lot to shell out on a phone, but, the way I see it you're looking for the perfect device
You're not going to get it.
Sent from my HTC Vision running GingerVillain 1.4
Click to expand...
Click to collapse
my wife had her g2 since it was first released. i just slid the keyboard open and held it upside down. the screen didnt close, at all. if you carefully and slowly flip it upside down it shouldnt close at all.
i wasnt looking for the perfect device. im ok with the crappy battery life. im also ok with that yellowish tint on the screen. but when your g2 is actually sliding open in your pocket while u run after your kid....
then theres a problem.

userfriendlyme said:
Have u ever complained to tmobile on there twitter page? I did that twice for similar issues and got the best results that way. I did that recently and not only was I shipped a brand new replacement not a refurb which I'm sure phones 2 through 7 were. I also got credited the original cost for my phone making the new replacement free. Not only that my contract was also reset so that I could get a full upgrade on any new phone coming out. It truly is all about who and how you speak to someone at tmobile. The twitter page has worked twice for me with the same results. The complaints are answered by corporate from twitter.
Sent from my CM7 powered G2
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Click to collapse
i have but i havnt had those type of results

Mod Edit: I WILL NOT tolerate rude comments towards other members in this fora. ~TheRomMistress
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*Snip Quote*~TheRomMistress
No need to get so personal.
Like I said bro, u can tip my wifes g2 upside down and the screen will not seperate from its position. Her hinges are new. Probably because she uses her on screen qwerty 90% of the time.
I think I've had enough g2's to know that these hinges do loosen up. Which is expected, but not so damn soon.
My friend across the street has a g2. His hinges r solid as hell. But he never ever uses the keyboard because he loves swype. 2 of my classmates have g2's. One is about as loose as mines and the other not so much. And the list of people I know that own g2s go on and on.
These hinges do wear out. there's a few here who do claim to still have perfect hinges n consider themselves power users. Although I havnt seen it with my own eyes I do believe them. I had a friend who had a 1 year old sidekick lx that had a solid screen hinge. No wobble what so ever.
So plz dhkr123, gratz on having such strong n sturdy hinges.

I think what is going on is htc is making phones they know will all be gone in 2 years.. why make a smartphone last forever if is the slowest think on the block before it brakes?. I agree we should demand a quality product but I don't think we should hold our breath for a re-enforced carbon steel hinge.
G2 CM6.1.1 (free)

I think the hinges being "loose" or not is all down to personal preference, I was trying a friends sony ericssion xperia x10 mini pro, and the you have to put a bit of force to slide the keyboard out and i just don't think it feels nice. I like taking my phone out of my pocket with one hand and just being able to slide out the keyboard with my thumb, but thats me on the other hand i'm pretty sure the cable connecting the phone to the screen is fried on mine.. must send it back for repair... at least I like my hinges

Ibleedandroid said:
I think what is going on is htc is making phones they know will all be gone in 2 years.. why make a smartphone last forever if is the slowest think on the block before it brakes?. I agree we should demand a quality product but I don't think we should hold our breath for a re-enforced carbon steel hinge.
G2 CM6.1.1 (free)
Click to expand...
Click to collapse
I agree. I'm not sure if it can be called a design flaw or what. But my old n97 never ever loosened up on me. Same thing with my n900. My g1 got a bit loose but u could hardly notice it. My gsm pre plus got super loose on me. My mytouch 3g slide actually stayed very firm. It would make sense to design something that can atleast last a year. I understand wear and tear, that's a given and should be expected. But not to the point to where my screen actually wobbles a bit too much when in the closed position.

jakbjak said:
I think the hinges being "loose" or not is all down to personal preference, I was trying a friends sony ericssion xperia x10 mini pro, and the you have to put a bit of force to slide the keyboard out and i just don't think it feels nice. I like taking my phone out of my pocket with one hand and just being able to slide out the keyboard with my thumb, but thats me on the other hand i'm pretty sure the cable connecting the phone to the screen is fried on mine.. must send it back for repair... at least I like my hinges
Click to expand...
Click to collapse
The x10mp is definately too tight.

Ahh, yes. Monday... beginning of the week. Oh! And the screen on my Nexus 7 cracked.

Not really sure how it happened. I had the thing in my pocket, as I had done no less than 300 other times. Never sat down or had anything else in my pocket, etc. Just did it as I was getting other things together to go out the door. Went to get in my car, took it out of my pocket and got inside. When I set it on the passenger seat I took notice to what I thought was a hair. Of course, it wasn't a hair. It was a crack. I sat the thing on my passenger seat, and drove to work, which is like... 500 yards away... looked over to pick it up and go inside and I had a second crack branched off of the original. Nice.
I did not have noticeable screen lift or creaking of any sort. Previously I had applied a good amount of pressure by hand to the area to see if I could duplicate what other users were talking about, but I never could. If I had to judge, based on insanely crazy ADD assessments, I would say I had the ever so slightest amount of screen lift on the left side. I'm talking a difference of about a thickness of a sheet of paper, and the ridge on the left still existed, even though I would have to say it may have not been as deep as the right side.
So now I'm kind of wondering what to do. I've never worked on a tablet, but I've taken apart countless laptops and even done LCD swaps on them. Part of me wonders if I should just purchase a new screen for it. I mean, can you do that? I'm looking around online and I'm finding LCD replacements, but I'm not sure what to think of them, as it's the glass that cracked. Is the surface glass/LCD panel itself all one unit?
I'm halfway debating that I un-root this thing (since ASUS seems to be a hater in that department) and send it back to ASUS for repair. Of course, it'll be a 2 week turn around, which is awesome, and I'm not even sure if it'll be covered. I always felt a screen crack was a hard thing to argue. Something involving pressure had to do it, but oddly I have no explanation for it.
I have no idea, overall... what do you guys think? I began to really use the tablet a lot, and I even just got the thing fully rooted to use USB OTG with it and my 500GB external HDD packed of stuff, which I thought would be nice on a trip coming this October.
tl:dr, screen cracked, which solution?
Purchase new LCD replacement, install myself. Pros - could epoxy any weak area on the left side. Cons - it's a repair that costs money that I'm not sure is justified on such a new unit
Un-root, return to ASUS, hope there's no hassle. Pros - could be free warrantied repair. Cons - is it "really" fixed against left-side screen problems? And LOL @ having to un-root.
Sell cheap on Ebay, set cash aside, wait for something else. Pros - maybe something better is soon to come? Cons - I'm down a device for what could be a semi lengthy time, which I had begun to use as a personal laptop replacement (between desktop and tablet, it was a pretty solid combo for me)

First of all, can you please verify that the left side of your screen is actually below the bezel?
Here is the best way to check I've found.
http://forum.xda-developers.com/showthread.php?p=30720892#post30720892
Even if the screen lift is subtle enough to ignore, there's going to be an equally subtle amount of flex. That means repetitive stress, and there have been user reports of lifted screens cracking under normal use.
http://forums.androidcentral.com/google-nexus-7-tablet-forum/201712-screen-lift-but-lazy-return.html
And here is a post by someone like yourself who went to ASUS about it. They sent him a fruit basket with his replacement of course.
http://rootzwiki.com/topic/32838-cracked-screen-upload-picture-please/
Although the cause of your crack is unverified, I don't think we should assume that it happening on the left side is a coincidence. Your experience is consistent with other reports.
I personally returned three units for minor screen lift and asked for a refund on the third because I decided to treat this as a potentially serious issue. In my opinion, only customers who trust the Play store warranty implicitly should consider tolerating a hair of separation.
I hope you can resolve this with ASUS. It's a longshot but worth trying.
And by 'resolve' I mean convince them to recognize this as a manufacturing flaw before sending it in.

pxlitup said:
convince them to recognize this as a manufacturing flaw before sending it in.
Click to expand...
Click to collapse
There is demonstrably a manufacturing flaw with the N&'s screen LINK
Any flexing is out with the design parameters of any hard glass touch screen and as such flexing will lead to premature failure.

I understand. I've been retracing my steps all morning and I'm downright baffled at what I did to cause this. I had the tablet on the kitchen counter, along with my keys, phone, and laptop bag... put the phone in one pocket, tablet in another, walked outside, took tablet out of my pocket, and bam - I saw it. So it's a matter of about 9 steps I took to my car. No stairs, no epic falls on my rear end, nothing like that. It's because of that (coupled with the fact it happened on the left side) that I'm wondering if it is some more food for thought in regard to it being a design flaw.
pxlitup said:
And here is a post by someone like yourself who went to ASUS about it. They sent him a fruit basket with his new one of course.
Click to expand...
Click to collapse
Apologies... I'm unsure if the fruit basket/new tablet was sarcasm or if I somehow missed it. Are you suggesting that ASUS repaired his cracked screen without issue??
And by 'resolve' I mean convince them to recognize this as a manufacturing flaw before sending it in.
Click to expand...
Click to collapse
Well, I somewhat tried to do that over the phone just now. I didn't have my serial number handy but I did everything I could aside from giving them the serial number, so I need to call back later when I can get the box and give them the rest of the info. As I talked with the rep, I explained to him I've done a great deal of reading about the Nexus 7, and I stressed that the left-side screen issues don't seem to be exactly uncommon. He said the most common thing he hears about screen cracks is when people have the tablet sitting in extreme hot/cold and reverse the temperature quicker than they realize. Meaning if they leave the tablet in their car overnight and it's cold, bring it inside and use it while sitting against the fireplace, then they may face the issue. I stressed two or three times that I had no idea how this happened and that I applied no pressure to the tablet to cause this. He said if ASUS finds that it's customer caused, you'll have the option to pay for the repair and have it sent back. Otherwise, you'll get it repaired and sent back without question.
I know with him being on the phone and not having seen this issue personally it's hard for me to assure him that this is either a fluke thing or a design flaw, but he didn't really seem too concerned (or aware) of what issues I brought up that I've heard about from the Nexus 7. I mentioned that some users reported that their screw seemed to be too long, causing an unevenness and therefore a perfect storm often resulting in a cracked screen. I also brought up other various screen separation issues, but he seemed to be unaware of them. Granted, he's just the front end phone support rep, so maybe he doesn't know as much as the techs do who actually work on the devices.
That being said, I'm not sure that I can get a guaranteed feeling before sending it in that this will be covered under warranty. All I can really do is wait to hear back from them and if they come back and say it was caused by customer negligence, to be aware of the facts in regard to what screen issues are out there to make for a compelling counter-claim. I'm doubtful it'll matter, though. It's not like it's an internal issue where the CPU seized up, something beyond customer control. Hopefully this won't be a headache...
In other news, I didn't use my tablet since the screen is of course cracked, but I just realized the entire touch interface is not working either.
Perfect start to the day. :good:

JaSauders said:
I understand. I've been retracing my steps all morning and I'm downright baffled at what I did to cause this. I had the tablet on the kitchen counter, along with my keys, phone, and laptop bag... put the phone in one pocket, tablet in another, walked outside, took tablet out of my pocket, and bam - I saw it. So it's a matter of about 9 steps I took to my car. No stairs, no epic falls on my rear end, nothing like that. It's because of that (coupled with the fact it happened on the left side) that I'm wondering if it is some more food for thought in regard to it being a design flaw.
Click to expand...
Click to collapse
Screen lift would explain it. Check your tablet more thoroughly using the following guide, and take a photo if possible.
http://forum.xda-developers.com/showthread.php?p=30720892#post30720892
If your lift is significant enough to be discovered by this visual test then it will not be difficult to prove.
Apologies... I'm unsure if the fruit basket/new tablet was sarcasm or if I somehow missed it. Are you suggesting that ASUS repaired his cracked screen without issue??
Click to expand...
Click to collapse
Click the corresponding link?
ASUS told him to take a hike.
Well, I somewhat tried to do that over the phone just now. I didn't have my serial number handy but I did everything I could aside from giving them the serial number, so I need to call back later when I can get the box and give them the rest of the info. As I talked with the rep, I explained to him I've done a great deal of reading about the Nexus 7, and I stressed that the left-side screen issues don't seem to be exactly uncommon. He said the most common thing he hears about screen cracks is when people have the tablet sitting in extreme hot/cold and reverse the temperature quicker than they realize. Meaning if they leave the tablet in their car overnight and it's cold, bring it inside and use it while sitting against the fireplace, then they may face the issue. I stressed two or three times that I had no idea how this happened and that I applied no pressure to the tablet to cause this. He said if ASUS finds that it's customer caused, you'll have the option to pay for the repair and have it sent back. Otherwise, you'll get it repaired and sent back without question.
Click to expand...
Click to collapse
If you can provide some evidence that your screen wasn't flush that should improve your chances.
ASUS is not a company that cares. The best you can do is legitimately present your case to a rare CSR who does.
Calling unprepared and baffled isn't going to work. Don't threaten, but you'll need to be assertive and better informed.
I know with him being on the phone and not having seen this issue personally it's hard for me to assure him that this is either a fluke thing or a design flaw, but he didn't really seem too concerned (or aware) of what issues I brought up that I've heard about from the Nexus 7. I mentioned that some users reported that their screw seemed to be too long, causing an unevenness and therefore a perfect storm often resulting in a cracked screen. I also brought up other various screen separation issues, but he seemed to be unaware of them. Granted, he's just the front end phone support rep, so maybe he doesn't know as much as the techs do who actually work on the devices.
That being said, I'm not sure that I can get a guaranteed feeling before sending it in that this will be covered under warranty. All I can really do is wait to hear back from them and if they come back and say it was caused by customer negligence, to be aware of the facts in regard to what screen issues are out there to make for a compelling counter-claim. I'm doubtful it'll matter, though. It's not like it's an internal issue where the CPU seized up, something beyond customer control. Hopefully this won't be a headache...
Click to expand...
Click to collapse
The screw theory and other warranty friendly experiments have been pretty much discredited.
Here is the current working theory for why the left side is able to lift up, summarized by yours truly because it's easier to find my own posts, but trust me that this has been corroborated by several teardowns.
http://forum.xda-developers.com/showthread.php?p=30707430#post30707430

I took no less than 30 pictures. It's impossible to really grab a solid image of what's going on. Here's the best I could do.
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The screen lift you see is definitely worse now than it originally was, likely due to the actual crack relieving whatever pressure the screen was previously under.
If you notice, there's two cracks on the left side. The one that's a bit more rounded and lower on the left side was the original. As I said, I got in the car and went to work a mile away. Once I took another look, a second crack appeared - which is the one that shoots up the left side of the screen.
Fingers crossed.

JaSauders said:
I took no less than 30 pictures. It's impossible to really grab a solid image of what's going on. Here's the best I could do.
Click to expand...
Click to collapse
You need to take a better picture, preferably without the trippy reflection, but the edge of your screen is definitely higher than the bezel.
That's a very good thing.
The screen lift you see is definitely worse now than it originally was, likely due to the actual crack relieving whatever pressure the screen was previously under.
Click to expand...
Click to collapse
This photo proves that the left side of your screen is higher than the bezel, and if you explain that your screen was lifting up before it cracked -- which it almost certainly was, even if you failed to notice it before -- then you have as good a chance of ASUS honoring your warranty as anyone.
I suggest that you correspond with ASUS and try to get them to acknowledge that this doesn't appear to be your fault before sending it in. You would need to get their assessment of the photo to do this, probably via email.
If you notice, there's two cracks on the left side. The one that's a bit more rounded and lower on the left side was the original. As I said, I got in the car and went to work a mile away. Once I took another look, a second crack appeared - which is the one that shoots up the left side of the screen.
Fingers crossed.
Click to expand...
Click to collapse
If ASUS tries to screw you, try explaining what happened to Google Support. Although you didn't buy your device from the Play store, Google may take an interest in your case if ASUS fails to honor its warranty by accusing you of causing a well known manufacturing flaw.
You did buy this from somewhere other than the Play store, correct?
I'm just making sure you understand that Google handles Play store warranties. You wouldn't need to deal with ASUS at all if you ordered it there.

Thanks for your response. Yes, I bought it from Wal-Mart. Right now I'm almost wishing that I bought it from the Play store as Google sounds like they offer significantly better support than ASUS.
I know I need to take a better picture as well, it's just what I had at the time, so I at least wanted to give you guys some degree of a visual.
I did end up getting through to ASUS a 2nd time (had to call back because I didn't have my SN handy). The call ultimately got disconnected. No idea what happened... I heard him, he didn't hear me. I did explain in the conversation that I am well aware of what issues exist and I want this thing repaired. It's a C60 model, which sounds like the first gen with the questionable issues at hand. He did however say, well the one curve ball is, the techs are going to ask a very valuable question - was the device sent out with a cracked screen?
I pretty much almost went off the deep end there. I said, do me a favor, and take down these notes. There is a design flaw. Period. Google acknowledged it. ASUS should too. My device fell under this category. This issue will be addressed and repaired by ASUS.
At this point he sounded to be more "on the same page" with me, so we went to go through the RMA process, but then the call got wacky. I have to admit, I am exceptionally concerned about the comment he made. How on earth can they base cracked screen repairs on a premise like that.
At any rate, we'll try calling back again. Hopefully there won't be a headache, but I'm not convinced it'll exactly be easy. The tablet otherwise is in absolute perfect shape, so there's definitely no sign of a drop, etc. Who knows, maybe ASUS will surprise me?
EDIT - also, their on hold "did you know?" messages are enraging me. "Did you know that if you have a single bright or dead pixel on your LCD screen, ASUS will replace the entire thing for free?"
Don't worry. I wrote that little tid bit down for later reference if this turns into a fiasco. :good:

Well, I'm sending the gizmo back today. I'm questioning how I should handle it. ASUS really has me on edge since their warranty support seems extremely sub par based on what some users said already about repairs. Also, based on the fact the one rep I spoke to said it's unlikely they'll fix it without charging me sent me through the roof, as he said there's no design flaws - despite the fact Google has even said that... maybe include a picture and a short note in the box:
"Here's a picture depicting the screen lift that had existed prior to the crack forming, which is directly in line with the design flaw that plagued a few of the first generation devices that Google has confirmed. Hope this helps."
I don't want to come off as if I want to pick a fight, but I'm just on edge due to what the rep told me. On the flip side, I could always wait until they call me saying they'll charge me, then go from there. Meh.

Defect - Plastic around the screen cracking with light use.

I was cleaning my 9 months old Galaxy Note today, and noticed micro fine cracks, (THREE OF THEM!!) around the plastic that is surrounding the screen. I never dropped it or handled it rough. It was always in a protective case, with a screen protector.
Here's a photo of mine:
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There is a similar post for the AT&T model.
Since I got the unlocked international version through Amazon, I have no warranty support at all here in U.S. This sucks.
If I had known about this problem, I would have never bought this phone. I am really pissed, and will not buy any Samsung phones designed this way.
I've read that Galaxy S3 also has this problem. I imagine that Note 2 will probably be the same.

3 MICRO cracks after 9 months and you say 'do not buy' Seems totally over the top to me.
From the man in your attic...

howard bamber said:
3 MICRO cracks after 9 months and you say 'do not buy' Seems totally over the top to me.
From the man in your attic...
Click to expand...
Click to collapse
Maybe it is acceptable for some people... I would definitely not accept anything like this happen to my gadgets. Heck, there shouldn't be any micro cracks even after 2 years. All my gadgets looks new after years. That's how much I'm careful with these things.

hp79 said:
I was cleaning my 9 months old Galaxy Note today, and noticed micro fine cracks, (THREE OF THEM!!) around the plastic that is surrounding the screen. I never dropped it or handled it rough. It was always in a protective case, with a screen protector.
There is a similar post for the AT&T model.
Since I got the unlocked international version through Amazon, I have no warranty support at all here in U.S. This sucks.
If I had known about this problem, I would have never bought this phone. I am really pissed, and will not buy any Samsung phones designed this way.
I've read that Galaxy S3 also has this problem. I imagine that Note 2 will probably be the same.
Click to expand...
Click to collapse
You got three, that's THREE tiny cracks on your phone and you're freaking out after 9 months? Also, i have never heard of this before, so this is clearly an isolated incident. I have no cracks and i bet 99.999% of people out there doesn't have it either. Go home son, you're drunk.

hp79 said:
Maybe it is acceptable for some people... I would definitely not accept anything like this happen to my gadgets. Heck, there shouldn't be any micro cracks even after 2 years. All my gadgets looks new after years. That's how much I'm careful with these things.
Click to expand...
Click to collapse
Poor wife and kids.. Get over it.. Stuff its just stuff... Enjoy your devices until you get a new one and that's it.. "micro scratch" pfft get a life
Tapatalking on my n7000

"while being babysitted"
Don't feed the little baby troll :banghead:

LordManhattan said:
You got three, that's THREE tiny cracks on your phone and you're freaking out after 9 months? Also, i have never heard of this before, so this is clearly an isolated incident. I have no cracks and i bet 99.999% of people out there doesn't have it either. Go home son, you're drunk.
Click to expand...
Click to collapse
msedek said:
Poor wife and kids.. Get over it.. Stuff its just stuff... Enjoy your devices until you get a new one and that's it.. "micro scratch" pfft get a life
Tapatalking on my n7000
Click to expand...
Click to collapse
Gugelhupf said:
"while being babysitted"
Don't feed the little baby troll :banghead:
Click to expand...
Click to collapse
Wow, so offensive here. No I'm not drunk. Yes I know it's just a device, albeit a poor quality one. it's not a scratch, it's a real crack. A plastic piece separated into two or more pieces. Big difference there. Third, I'm not trolling so please stop trolling.
I paid $600 for a high end device, and I expect a certain level of quality with that price tag. I'm not as rich as you guys so I take care of my gadgets and use it for at least two years. I found mine having this crack after 9 months of careful use, most likely developed over time. It's just now that I found this while cleaning it.
This is not an isolated issue as I can easily find people with same issues. Here are some of the "0.001% of people" complaining about the cracks because the bad build quality/material.
http://forums.androidcentral.com/sa...-crack-appearing-front-bezel-out-nowhere.html
http://rootzwiki.com/topic/35091-hairline-cracks-on-the-sides-d/
http://www.huzoorbux.com/samsung-galaxy-s3-burden-of-hairline-cracks_1332.html#.UMk3SYO5PzQ
I don't understand why you guys are so defensive about this.

I bought my black note in Feb 2012. I just looked at mine with a magnifying glass, no micro cracks in mine. Little rough on one corner where my Macbook Air fell on it, what a heart attack that was. It just ripped my screen protector. I say just throw a tpu cover on it and forget about it.
White historically has issues. The HTC One X had issues with white and I remember the White HTC Vouge for Verizon had a slight cracking issue. I wonder in order to make it white they have to add too much TiO2 in and less plasticizer making it more brittle. I usually try to avoid white phones.

Just checked my black Note, purchased in November 2011. No cracks at all, and I've dropped it a couple of times including one time when I dropped it face down onto a wet concrete floor (the rough type you find outdoors).
Sent from my GT-N7000 using Tapatalk 2

hp79 said:
I don't understand why you guys are so defensive about this.
Click to expand...
Click to collapse
You pretty much have to expect rudeness when posting here. Report them or ignore them.
As for the warranty -- are you sure you don't have one? Check with Amazon. I thought anyone selling in the US has to provide the manufacturer warranty.
Of course they might not cover cracks anyway since it would be hard to prove it wasnt dropped.

LordManhattan said:
You got three, that's THREE tiny cracks on your phone and you're freaking out after 9 months? Also, i have never heard of this before, so this is clearly an isolated incident. I have no cracks and i bet 99.999% of people out there doesn't have it either. Go home son, you're drunk.
Click to expand...
Click to collapse
This guy is sooo in tune with all things Note. If he hasn't heard about it, you must be lying...or drunk.
I'd look into the warranty thing. That's definitely a defect.

abax44 said:
This guy is sooo in tune with all things Note. If he hasn't heard about it, you must be lying...or drunk.
Click to expand...
Click to collapse
Yes.
Sent from my GT-N7000 using Tapatalk 2

I dropped my Note couple of times and i've got at least 20 scratches and guess what?
I don't give a f**k
I buyed a damn phone, he didn't buy me for me to be his slave

Im also proud of the little dents and scratches as long as I caused them and I can get the phone up and working again.
But i can never defend the build quality which is less than satisfactory.

Well, Samsung uses "cheap plastic" but then again look at Apple - most expensive anodized aluminum and 1/3 of iphones 5 came scratched out of box.
What i'm trying to say... im just like you, i treat my gadgets like eggs, but we're talking about things we use all day every day - they will get damaged no matter how you try so its best to get over it. Anyway i think your case is not very common.

about this micro cracking, don't wast your time to send your phone to sammy, i try it ( because me too i don't think sutch craking are normale on a 600€ phone ) and sammy don't take that in warenty, they sad it my fault... crap plastic and crap warenty... it was clear that sammy don't wan't to eard about that lol

I got some cracks and spots on my note to but it is better to have crack in ur phone then have phone in ur crack.
My name is luxor and i am a flash-o-holic and xda is my pusherman.

I checked mine too. I got it in August 2012. Im pretty careful with it also. Got a case for it too. I found one of those cracks on the right side. To be honest..its covered with my case..and its not on my screen...Its not a big deal.
Sent from my GT-N7000 using xda app-developers app

I've got a black note and I've dropped it a couple of times, no cracks.
My Mrs has a white note and hers does have cracks the same as the OP, but then she does have Teflon hands hahaha
*******Before posting a question, search, search and search again, if there is no solution then post your question*******

Do I have to remind all users to be courteous when posting. If your going to post something don't post in a way that is demeaning to others.
If you don't have this minor issue then great. But to flame someone who does is just pathetic. Thanks for drawing attention to yourselves, I'll now keep an eye out.

Cracked Camera Glass. Another build quality issue?

I've had my One from Rogers Canada since launch day last Friday.
I've been reading all the issues here about the build qualities of this phone. Mine has a hair gap on the top and the screen also rises slightly at the top edge. I've decided that these were ok and happily used my phone with great care.
No I do not have a case, and neither did I use a case for my previous Samsung Infuse which I used 2 years without dropping it ever.
Today when I turned my One over, the camera glass was cracked! It looks like it got hit somewhere and just gave in. Seems pretty impossible as the rest of the phone is in perfect condition without a single scratch. I keep the phone in my pocket top down, screen facing inwards as I always have in the last few years.
This is so frustrating...I'm afraid if I get an exchange I'll end up with one or more of the several build issues that people have been seeing.
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You will get an exchange for a damaged phone that was caused by you (intentionally or unintentionally) ? They should kick you out of the store for asking that or hang up on you if you call to simply get it exchanged without paying for the damage.
People these days .....

Probably wasn't a high impact hit. You probably leaned on the corner of a table or something without realizing it and the pressure from the corner was focused all on that point.

The do not believe that I should be held responsible for this glass. It should point to the fact that the glass might have been fractured slightly so that slight pressure pushed it in from the beginning.
The argument is that I have used this phone for 3 days, taking exceptional care of it, and ended up with a cracked camera glass as opposed of my previous phone, which I used for 2 years and doesn't have a dent in its plastic, let alone cracked glass.
Also, why be so offensive Mr insomnia? Is the fact that the One's build quality is way lower than expected hurting your fanboy heart?

Probably be a great time to buy a case, don't you think?
Sent from my HTC One using xda app-developers app

it seem like has been hit by a bullet , maybe HTC One saved your life !

Feel sorry for you bro. I am getting a leather pouch this weekend to avoid any damage to my One
Sent from my Nexus 10 using XDA Premium HD app

even if you didn't do this, You're going to have a hell of a time proving it. You very well could have just leaned on it too hard during the day and put pressure on the glass. You need a real friendly service rep to accept the possibility there was a previous fracture

10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.
Clowns

mettleh3d said:
10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.
Clowns
Click to expand...
Click to collapse
Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?
Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.
I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know

jackwu95 said:
Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?
Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.
I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know
Click to expand...
Click to collapse
Are you 14?

mettleh3d said:
Are you 14?
Click to expand...
Click to collapse
Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.
OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?
Sent from my HTC One using xda premium

mettleh3d said:
Are you 14?
Click to expand...
Click to collapse
If he is 14, you must be 3

You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.
Here's his picture of the cracked camera lens :

thegregulator said:
Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.
OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Thanks! Don't worry though, I'm trying to point out this problem and see if anyone else has similar experiences and we can pinpoint an issue.
I don't game on phones at all, so my device usually stays quite cool. It does warm up a bit after ~10 minutes of screen time but I doubt that could cause any issues.
fidelcstrl said:
You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.
Click to expand...
Click to collapse
That is interesting, thanks for sharing this, I'm looking out to see if anyone else is seeing this.
Just in case this starts happening more, my phone is from batch FA346W
Was raining the whole day today so didn't go to the store, will update once I do

Hm, might have been that the phone got hot enough to make the metal expand faster than the glass....

Not that I doubt you on for your mishap. But knowing Rogers and their ways - my family has been with them since they were still AT&T - you will need hell of a lot of explaining to convince the CSR to make them comply to your exchange request. And online sources won't make much of a statement in their mind. Try play the loyalty card and plead for forgiveness.
As to the picture above, it seems more like an impact hit as the glass seems to fracture in the center of the piece and the cracks don't extend to the edge.

Looks like the phone was abused. Hope you have Insurance because that is definitely not a warranty issue
Sent from my HTC One S using Tapatalk 2

Hi OP,
not meaning to be patronising but the glass is more brittle than the casing with lower impact resistance. so a load that might not necessarily damage the casing will more than likely damage the glass. the chances that the damage is simply contained to the glass region though is odd and one would expect there to be at least some signs of wear/ scratches etc even close to this region as in a typical case.
the main thing is how it happened which appears to be the mystery and the exchange will ultimately be based on this. looking at your picture it looks like an impact dead on the centre of the glass from the outside in. hard to be totally certain considering your pic.
i cant think of a viable scenario though other than something along the lines in my first paragraph considering the metal is in perfect condition.
i would just tell them what you have stated.

Hi OP,
I had exactly the same problem. My unit was only a day old with not a single blemish anywhere on the handset besides the crack on the camera. In fact I'm fairy certain it cracked whilst resting on my table which I found to be very odd. Anyway I did manage to get a replacement with very little hassle.
A note to some other users:
In an incident such as this the consumer is entitled to a refund or replacement or a repair depending how old the item is since purchase. There is even further statutory protection specifically under the sale of goods act. This is an expensive (£500) phone and as such it's quality and durability should be commensurate to the price paid. Thus if the OP can establish the crack happened without having dropped the phone or damaging the phone in some other way then he will be entitled to a replacement which seems likely as there are no other scratches or dents anywhere else on the unit.
I am open to listening to others' opinions but should stress that I am a lawyer and therefore am quite knowledgable on matters such as this.