Hi,
I've been having a problem with my HD2 over the last few days. It basically won't sleep. I press the power button, the screen comes back on a few seconds later. When it dims after 30 seconds, it then returns to full brightness pretty much straight away. It constantly disconnects and reconnects via USB, and sometimes even brings up the Navipanel.
I see there are people who have had similar issues who have posted recently.
I contacted HTC, one of the numbers the service was appalling, and I was told there was no point sending my phone off for repair as it would take three weeks to get back (?!).
Anyway, finally got through to someone who gave a damn, and he said there was a 'walk-in' repair centre in Milton Keynes. From what I can tell it seems to be their Head Office. I'm going to have to call them tomorrow to check, as they are closed today, but I was wondering if anyone else has even taken their phone there to be repaired. He has assured me that they can repair it whilst I wait!
HTC HD2 Repairs: HTC HD2 repairs, HTC HD2 spares, HTC HD2 parts, HTC HD2 Screen Repair, HTC HD2 Unlock, HTC HD2 Digitizer Repairs
http://forum.xda-developers.com/showthread.php?t=844980
check out this thread
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So I got my TyTN via import back in August and I am experiencing several problems a few months later: the keys on the front intermittently cease working, the handset speaker makes small buzzing sounds when connected to a GSM network, and sometimes the screen washes out white.
1) I'd like to contact HTC USA for support options, does anybody have the number?
2) Also, does anybody know if they have an advanced exchnage option where they send you a refurb (after you give them a credit card number) and don't charge the card as long as they receive the defective unit back in two weeks or so?
The US HTC can not help you, I've already contacted them. You have to send the device to Europe HTC and have the repair done there. They have 2 HTC offices here in Houston TX one is a repair shop and they said they do not have the knowledge or parts to repair the TyTN that I would have to send it to the country from which the phone was purchased. I think this is complete bull. They could get the parts easly and repair or replace my phone, they are just making it harder to get the TyTN fixed hoping you won't bother them. I am having the screen alignment issue and my phone locking ALL THE TIME!!!! but I have not sent it in becuase I can't handle not having my phone for 2 weeks. I sent an email to HTC Europe asking how long and if I could get a replacement since I have been having so many problems and they never responded.
As far as I know they have no lowner or replacemnet program. I suggest you buy a cheap GSM phone and keep it as your back up.
any luck getting your repairs? I am having soe problems and my imei is definitely from UK.
I bought mine from MadMonkeyBoys gadgets and he has been very responsive in providing support. Although I had to wait until I had a new unit to sustain me during tyTN's repair (now I have a Cheetah), David from MMB quickly got me a repair order and I shall send the unit out tomorrow
After reading through the faq and seeing that the screen alignment issue is a hardware problem and won't be solved with a ROM upgrade as I had hoped. I just wondered if anyone had spoken to T-Mobile about this and what there response is. Will they replace the device for one that doesn't have the problem how did later (serial no devices fix the problem? (Mine is a HT 634 Vario II)
(The SA issue has proved to be a huge problem for me and almost makes the device unusable).
it was such a common problem I'm sure T-Mobile will replace the unit. Get them phoned, get new handset, get happy!
Sent my device back to T-mobile and it was replaced but soon had SA problem back.
Contated them again and they gave me the option to send it to HTC, i did this and got the same device back but with new LCD and since no SA problems.
I was within the number of days from purchase (forget how many), and they replaced my device immediately. Had to go to CS and after checking that I'd tried soft reset etc, they put me through to tech dept who checked the same thing, but the upshot was, they couriered a new phone to me at work and I gave them the old one and kept the new one. A1 service.
I had no problem at all with T-mobile when I got the screen alignment problem. They were really helpful and did the same as the last post, sent a replacement by courier and collected the faulty one at the same time. I was two weeks into the contract and they told me that their policy is to give a replacement if the contract is under 30 days. After that I think you have to send it away for repair.
Hello guys,
I can't believe in my ears and I would like to discuss this with you.
My HD2 has the usual "touch screen not responding" problem.
When I sent it back, htc told me that my touch screen needs to be changed and that this is part of the warranty that they will cover but there is an extra cost (actually bigger than buying the phone) for changing the main board which cannot be covered by htc because "plugging and unplugging the device in power has destroyed it".
Is this even possible or are they trying to just void my warranty?
I should tell you that my usb connector cable was working fine when I sent it to warranty!
Did you sent it with the battery included?
If so, then if the battery had a charge on it, then that would surely indicated that it had been charged via the USB.
Now if the USB went faulty at the same time as the touchscreen, then it must be a fault with the motherboard. Since they have admitted that they would fix the touchscreen problem as part of the warranty, then the motherboard must be fixed.
They designed the phone to use the microUSB connector to charge the phone and knew that the phone would have to be charged almost every day. So it is their fault, unless they can prove that you were extremely harsh at inserting and removing the cable.
no the battery was not sent with the phone.
They didn't tell me that the usb is defective. They just told me that the mainboard needs replacement for the new touch screen to work because the connector of the touch screen on the mainboard is destroyed because of the usb unplugging which is even more outraging!!
I have watched the disassemble of the hd2 and I can't seem to find out how the usb charging could screw the connector of the touch screen on the mainboard. I think they are not even close!
Are they playing me?
I don't know how the display and the micro usb connectors are placed, but, because what you're saying, I would definitively say that they're trying to cheat you, I don't know where you live, but I would try to reach the HTC service center in your country or zone (in case you didn't), their representatives tend to be not very "correct" with the customers, I sent my HD2 to repair in warranty (wifi plus uneven display retro-illumination) and it returned jusk like new, I taked to one of their representatives, but they send it to HTC's main offices here, I contacted HTC first and they told me excatly what to do and how to do it.
The workshop where I took my phone to be sent to HTC is well known to be not very "honest" and most of the people who take a phone, pda or whatever there, finish angry and deluded.
good luck then.
From what I've seen and read in recent threads, broken USB connectors don't affect the touch screen in any way.
I will talk to the representatives today in my country and inform you. I really think they are playing me. I can't seem to find any reason how the usb connector and the touch screen are linked
Ok I just talked to the representatives here in Greece and they seem to be the rudest I have ever met. So I called the global HTC service. The guys there were more than helpful. I decided to send the phone to United Kingdom.
So let's say that the phone comes back from HTC's service in the UK without charge and I have an official answer from HTC's service in Greece that this cost is not covered by warranty what can I do to let HTC know that the service here in Greece works awful?
Write down an email explainig in detail what happened and send it to HTC's main support with the UK support and the Greece support in CC and see what happen.
Cheers
Hey all,
I've just had my HD2 back from a repair where my screen died. It's nice that they've fixed it and all, but they haven't replaced the VOID sticker on the battery compartment!
Essentially they've voided my own warranty!!! What should I do?
Ta
Don't worry. Spoke to HTC - they said I had to just take a photograph with a date stamp and keep it just in case I need another repair. Hmmmm!
same here
I too had the same issue.
I gave it to service center few months back for the hard keys were not working and today the screen stopped working((actually it had a very very bad accident but it survived don't know how)). i went to the service center today they asked for how did the seal got broken and i told them that they only have opened the device couple of months back. they checked the their computer and WOW now my hd2 is at service center.Iwill get the screen replaced in one week as the device is under warranty.
I recently returned my phone for repair under warranty. The screen had developed a white line across the screen. The GPS also did always lock onto satellites.
I received the phone back today and noticed that the backlight on the home button is not working. The backlight on the menu, back and home buttons appears to be fine (see attachment)
Can anyone confirm that the home button should also have a backlight? I am nearly 100% certain the backlight was working before I brought it in for repair but just need confirmation before I bring it back to the shop again.
All 4 are suppose to light up.
Sent from my Desire HD using Tapatalk
Looks like that they forgot/misplaced the small plastic part that transfers light from the led on board to the back of the home button. You should go back to HTC for a fix.
I brought it back to the shop yesterday and they are sending it off to be repaired.
I was fairly annoyed as they they fixed the screen but not the GPS and to add insult to injury they had broken the backlight. I hope they get it right this time.
The shop wasn't too helpful either when I asked them how many times they would try to repair the phone before I get a new phone or refund. They said the policy was to try repair the phone four times before I could have a replacement. I said they could try repair it for a second time but after that I wouldn't be letting them repair it again.
It's pretty disappointing for a phone to have two major problems after just 10 months.
Under Irish consumer law, their "four repair (formerly three repair!) policy" is just that. A policy. It has no basis in law!
The law states that any repair must be permanent. If you repair wasn't permanent then you're entitled to a refund or a replacement! I'd say get back onto them!
Yeah I know my rights and told them that they can try fix it for a second time. If they don't fix it satisfactorily this time then I will be demanding a brand new phone or refund of €480.
I can't believe HTC/The Carphone Warehouse use a four time repair policy. It must be very cheap to repair than replace. I wonder do many people accept this policy as it clearly infringes on consumer rights and is not acceptable.
It's also embarressing for the customer i.e me to have to stand there arguing about consumer laws and rights with the sales person.