HTC Repair Question - HD2 General

Hey all,
I've just had my HD2 back from a repair where my screen died. It's nice that they've fixed it and all, but they haven't replaced the VOID sticker on the battery compartment!
Essentially they've voided my own warranty!!! What should I do?
Ta

Don't worry. Spoke to HTC - they said I had to just take a photograph with a date stamp and keep it just in case I need another repair. Hmmmm!

same here
I too had the same issue.
I gave it to service center few months back for the hard keys were not working and today the screen stopped working((actually it had a very very bad accident but it survived don't know how)). i went to the service center today they asked for how did the seal got broken and i told them that they only have opened the device couple of months back. they checked the their computer and WOW now my hd2 is at service center.Iwill get the screen replaced in one week as the device is under warranty.

Related

Faulty USB port and HTC Repairs Milton Keynes

Hi,
I've been having a problem with my HD2 over the last few days. It basically won't sleep. I press the power button, the screen comes back on a few seconds later. When it dims after 30 seconds, it then returns to full brightness pretty much straight away. It constantly disconnects and reconnects via USB, and sometimes even brings up the Navipanel.
I see there are people who have had similar issues who have posted recently.
I contacted HTC, one of the numbers the service was appalling, and I was told there was no point sending my phone off for repair as it would take three weeks to get back (?!).
Anyway, finally got through to someone who gave a damn, and he said there was a 'walk-in' repair centre in Milton Keynes. From what I can tell it seems to be their Head Office. I'm going to have to call them tomorrow to check, as they are closed today, but I was wondering if anyone else has even taken their phone there to be repaired. He has assured me that they can repair it whilst I wait!
HTC HD2 Repairs: HTC HD2 repairs, HTC HD2 spares, HTC HD2 parts, HTC HD2 Screen Repair, HTC HD2 Unlock, HTC HD2 Digitizer Repairs
http://forum.xda-developers.com/showthread.php?t=844980
check out this thread

Backlight issue

I recently returned my phone for repair under warranty. The screen had developed a white line across the screen. The GPS also did always lock onto satellites.
I received the phone back today and noticed that the backlight on the home button is not working. The backlight on the menu, back and home buttons appears to be fine (see attachment)
Can anyone confirm that the home button should also have a backlight? I am nearly 100% certain the backlight was working before I brought it in for repair but just need confirmation before I bring it back to the shop again.
All 4 are suppose to light up.
Sent from my Desire HD using Tapatalk
Looks like that they forgot/misplaced the small plastic part that transfers light from the led on board to the back of the home button. You should go back to HTC for a fix.
I brought it back to the shop yesterday and they are sending it off to be repaired.
I was fairly annoyed as they they fixed the screen but not the GPS and to add insult to injury they had broken the backlight. I hope they get it right this time.
The shop wasn't too helpful either when I asked them how many times they would try to repair the phone before I get a new phone or refund. They said the policy was to try repair the phone four times before I could have a replacement. I said they could try repair it for a second time but after that I wouldn't be letting them repair it again.
It's pretty disappointing for a phone to have two major problems after just 10 months.
Under Irish consumer law, their "four repair (formerly three repair!) policy" is just that. A policy. It has no basis in law!
The law states that any repair must be permanent. If you repair wasn't permanent then you're entitled to a refund or a replacement! I'd say get back onto them!
Yeah I know my rights and told them that they can try fix it for a second time. If they don't fix it satisfactorily this time then I will be demanding a brand new phone or refund of €480.
I can't believe HTC/The Carphone Warehouse use a four time repair policy. It must be very cheap to repair than replace. I wonder do many people accept this policy as it clearly infringes on consumer rights and is not acceptable.
It's also embarressing for the customer i.e me to have to stand there arguing about consumer laws and rights with the sales person.

Half of touchscreen not working

Hi guys, just now my mom's X5's right half of the screen stopped responding. Apparently she went to a concert and it started to rain but the phone itself didn't actually contact any water. Point is since it was raining, the air was damp, after that she claimed the right half of the screen stopped responding.
Checked using developer's tool -> show pointer location that it stops detecting touch input EXACTLY at 0 on the x-axis. Any solutions to this other than sending it to the repair center? I've still got another year of warranty on this but preferrably not to send back to warranty as service centres are known to take their own sweet time in repairing phones plus the X5 had already been flashed to a custom firmware.
thanks.
My brother's phone had the same issue and i flash the original firmware and eventually sent it to the warrenty.
After 2 weeks phone returned fixed by a new panel. You should try and see. You won't lose anything.
If you are sure they won't fix then you should by a touchscreen from ebay or somewhere similar.
Sent from my U8800

Half of screen showing static, carrier refused to repair. Can I fix it myself?

Hi there,
A couple of weeks ago, my Note 4 began to act up. Every so often the right hand side of the screen would freeze up and eventually show static.
These pictures aren't mine, but they show the exact issue: http://imgur.com/a/LqoeA
Anyway, I decided to go to my phone carrier (EE) to get it repaired as it was still in warranty. They agreed that this would be covered and sent it to their repair center. The repair center then contacted me and told me that the fault was due to water damage (which is impossible as my Note has never touched water) and sent it back, refusing to fix it. When I got it back, it was in a complete state. They had broken the LCD and Digitizer to the point where the screen wouldn't even turn on anymore, and it was hanging out by the ribbon cables (The home button and flex cables for the soft keys were also extremely loose).
Because of this, I decided that I'd have a go at fixing it myself. I went online and bought a new LCD + Digitizer. I've just fit it and now whilst the screen powers on again, I've come full circle as the static issue still is present.
Is there any more I can do or is there no way of getting this fixed without professional aid? I'm unable to send it in for repairs because the repair center obviously are unwilling to work on it, and even if they were now, I wouldn't trust them as they inflicted even more damage to the phone and sent it back to me in a worse state. I've already sank £100 on a replacement part, so I'm not to keen on paying for repairs either (I could put the money towards a new phone instead).
The help is much appreciated! Thanks!

Touch dosen't work

Hello there i have a zuk z1 device, a few weeks ago he fell and the touch stopped responding, i bought a replacement screen with digitizer from sunsky and gave it to the lab and from here it got frustrating, at first the device could not boot and after a day they told me that the device did boot with the replacement screen but it doesn't have touch like before.
what can i do?
Matan.M said:
Hello there i have a zuk z1 device, a few weeks ago he fell and the touch stopped responding, i bought a replacement screen with digitizer from sunsky and gave it to the lab and from here it got frustrating, at first the device could not boot and after a day they told me that the device did boot with the replacement screen but it doesn't have touch like before.
what can i do?
Click to expand...
Click to collapse
The service center messed up your device/replacement screen or the replacement screen was doa. What you should do? Ask service center and the shop where you bought the replacement screen to get a new one.

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