If you have a broken nexus one, a scratched or damaged nexus one you dont want.....im your buyer. Email me at [email protected]
EDIT: ALL OTHER BROKEN ANDROID DEVICES WANTED AND TAKEN AS WELL.......TRANSACTIONS DONE THROUGH PAYPAL FOR MUTUAL SAFETY AND SATISFACTION
If you have a broken nexus one, a scratched or damaged nexus one you dont want.....im your buyer. Email me at [email protected]
EDIT: ALL OTHER BROKEN ANDROID DEVICES WANTED AND TAKEN AS WELL.......TRANSACTIONS DONE THROUGH PAYPAL FOR MUTUAL SAFETY AND SATISFACTION
Moto G is covered, but only if you have bought it directly from their website.
In a discussion about broken screens over at Reddit’s Moto X subreddit, several users revealed an interesting tip: it’s seems that you can often get your phone’s screen replaced after an accidental break, at no charge to the consumer.
Looking for further clarification, we spoke to a customer service rep and confirmed that the free screen replacement service applies to any phone bought directly through Motorola or customized with the Moto Maker. This not only includes the Moto X, Moto G and Moto E but the policy will also be in place for upcoming devices such as the Motorola X+1.
Have a broken display on your Motorola device? You can sign up for a free replacement here:
https://motorola-global-portal.custhelp.com/app/mcp/service/p/30,6720,8696//#/service
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[Source]
Reddit discussion:
http://www.reddit.com/r/Android/comments/28672b/motorola_announces_it_will_replace_cracked/
Tip #1: Do not contact customer service, only request a repair and fill out the form.
Tip #2: Applies for 1 year from purchase.
I am getting a warranty replacement for my phone because some sensors stopped working. The first one I got has a screwed up camera lens/bezel and the next one should be here tomorrow.
Unfortunately they are shipping with the latest updates so UBL will not be possible.
Maybe they will get me a later build and I can go the route of the dude from China?
Just as a funny aside I taped a piece of paper with a note written on it as to what and where the first replacement is damaged. A previous replacement looked identical to the one I just received. Probably is the same one that Moto refuses to fix.
Dude from China is MIA. Also, the replacement I got was a 2013 build and I think the Chinese middleman had codes mostly for 2014 phones. I'm on the same boat, had a perfectly good Maxx with UBL until I dropped it and screwed up the motherboard. I bought a 2013 Moto X DE off eBay for now and have the Maxx sitting as a backup. I hope there will be another chance to unlock the Maxx! I prefer it over the Moto X. Mostly because of battery life.
Got a later build date Maxx but they already had 4.4.4.
Oh well. Waiting for T-Mobile to get the Nexus 6 in the store this week.
I received my certified like new replacement yesterday and it is getting much better battery life than my old phone. I am using the phone as normal.
I've been reading on this for about a month since I got my Moto X Pure, and I'm a little confused on the subject because no one seems to give a clear answer.
Some have said that if I unlock bootloader, I'll lose my warranty in whole. Others have said that if I unlock, then only damages related to software are not covered but physical damages are.
Can someone clarify for me which is the truth? I would at least like to keep my physical damage warranty if possible. It's all I really care about. I don't plan on flashing custom ROMs.
BlueNeonPinkie said:
I've been reading on this for about a month since I got my Moto X Pure, and I'm a little confused on the subject because no one seems to give a clear answer.
Some have said that if I unlock bootloader, I'll lose my warranty in whole. Others have said that if I unlock, then only damages related to software are not covered but physical damages are.
Can someone clarify for me which is the truth? I would at least like to keep my physical damage warranty if possible. It's all I really care about. I don't plan on flashing custom ROMs.
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The Motorola Forum Manager said that hardware related incidents are still covered as long as it cant be traced back to software. I'd take that with a grain of salt but that's the best clarification anyone from Motorola has given.
My cpu is faulty, and can't run the Marshmallow update. It can't stream music, and scrolls very choppy and laggy. Im unlocked and rooted, and MM ROMS work fine, just not stock MM. I've returned to lollipop half a dozen times and taken the update. I've even tried flashing the flashable MM zip. Always with the same result. So I contacted them to see if they'd let me send it in due to the CPU not functioning like everyone else's. I haven't heard back yet - but I guess I'm about to find out what they think of an unlocked bootloader!!! Samsung never cared about Knox being tripped. I'm hoping Motorola doesn't care either and just chucks it in the junk pile.
brholt6 said:
The Motorola Forum Manager said that hardware related incidents are still covered as long as it cant be traced back to software. I'd take that with a grain of salt but that's the best clarification anyone from Motorola has given.
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Here is an email chain from Motorola for my Moto X Pure (Style) which I had broken the screen and opted to pay them for a out-of-warranty damage repair.
So there you go, that's what happened to me. No "warranty" on my "out-of-warranty" repair for an unlocked bootloader. I will be sending feedback to Motorola.
Subject
FWD
Discussion Thread
Response Via Email (Fredy xxxxxxx xxxxxxx xxxxx) 02/29/2016 04:03 PM
dear MyNameHere here is the address were you can send your feedback
Executive Customer Relations Department
Motorola Mobility
222 Merchandise Mart Plaza
Chicago, IL 60652
Response Via Email (GABRIELA Axxxxxxx Gxxxx Axxxxxxx) 02/29/2016 01:59 PM
Dear MyNameHere,
This email is regarding a pending case about your Motorola device
.
We really apologize for the inconvenience but the device that you recently submit for repair was received with the bootloader unlocked, unfortunately that issue voids the standard warranty, so in this case we will ship your device back to you unrepaired.
If you have any question please call Motorola Repair Escalation Support Team at 1-888-355-8422. Operating hours are Monday through Friday 8am-8pm (EST). Please reference case number xxxxxx-xxxxxx when you call in.
Thank you,
Gaby A.
Motorola Repair Escalation Support Team
mdkathon said:
Here is an email chain from Motorola for my Moto X Pure (Style) which I had broken the screen and opted to pay them for a out-of-warranty damage repair.
So there you go, that's what happened to me. No "warranty" on my "out-of-warranty" repair for an unlocked bootloader. I will be sending feedback to Motorola.
Subject
FWD
Discussion Thread
Response Via Email (Fredy Amilcar Barrera Ayala)02/29/2016 04:03 PM
dear MyNameHere here is the address were you can send your feedback
Executive Customer Relations Department
Motorola Mobility
222 Merchandise Mart Plaza
Chicago, IL 60652
Response Via Email (GABRIELA ALEJANDRA GOMEZ ARRIOLA)02/29/2016 01:59 PM
Dear MyNameHere,
This email is regarding a pending case about your Motorola device
.
We really apologize for the inconvenience but the device that you recently submit for repair was received with the bootloader unlocked, unfortunately that issue voids the standard warranty, so in this case we will ship your device back to you unrepaired.
If you have any question please call Motorola Repair Escalation Support Team at 1-888-355-8422. Operating hours are Monday through Friday 8am-8pm (EST). Please reference case number xxxxxx-xxxxxx when you call in.
Thank you,
Gaby A.
Motorola Repair Escalation Support Team
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I would take this over to the Motorola Owners forum and quote Matt the forum moderator in the unlocked bootloader thread (don't have a link on me at the moment, sorry). He may be able to help you out. Also, did you have Moto Care by chance?
Hopefully my 2 years of Moto Care won't be a waste then..
Sent from my XT1575 using Tapatalk
mdkathon said:
Here is an email chain from Motorola for my Moto X Pure (Style) which I had broken the screen and opted to pay them for a out-of-warranty damage repair.
So there you go, that's what happened to me. No "warranty" on my "out-of-warranty" repair for an unlocked bootloader. I will be sending feedback to Motorola.
Subject
FWD
Discussion Thread
Response Via Email (Fredy xxxxxxx xxxxxxx xxxxx)02/29/2016 04:03 PM
dear MyNameHere here is the address were you can send your feedback
Executive Customer Relations Department
Motorola Mobility
222 Merchandise Mart Plaza
Chicago, IL 60652
Response Via Email (GABRIELA Axxxxxxx Gxxxx Axxxxxxx)02/29/2016 01:59 PM
Dear MyNameHere,
This email is regarding a pending case about your Motorola device
.
We really apologize for the inconvenience but the device that you recently submit for repair was received with the bootloader unlocked, unfortunately that issue voids the standard warranty, so in this case we will ship your device back to you unrepaired.
If you have any question please call Motorola Repair Escalation Support Team at 1-888-355-8422. Operating hours are Monday through Friday 8am-8pm (EST). Please reference case number xxxxxx-xxxxxx when you call in.
Thank you,
Gaby A.
Motorola Repair Escalation Support Team
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Click to collapse
Were you able to speak to someone else about getting the repair done?
I put in a warranty request today due to a probable faulty camera sensor causing blurry photos. I am going to lock the bootloader before I send it back but why even offer a warranty with a phone where 90% of the people bought one to have an unlocked phone? Seems really silly.