send to Google or Samsung to get repair?
ygvuhb said:
send to Google or Samsung to get repair?
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Not sure if Google even handles repairs after 15 days. If their policy is just like most other retailers, then you would have to RMA with Samsung.
Of you bought it from Google get a replacement through them. That's how they handle repairs for the entire first year of the device. Samsung is a nightmare to deal with and they will scratch up your device! Take it from experience. Mines had to make 3 trips. I should clarify. If your device has a defect type issue get an advance replacement through Google. Of you broke it or cracked your screen or something Samsung is your only recourse.
Sent from my Nexus 10 using xda premium
I sadly broke my Nexus 7's(2013) screen and digitizer in less then 5 days. Shameful I know, but anyways I contacted Asus since there wasn't anything else I could do. Their customer service set me up with a representative within 5 minutes. I explained my problem and he told me that they can fix it but it may cost me. There wasn't another option so I said okay. So they sent me an email with a form and told me to ship my Nexus to a Asus repair facility. I did and within in a week they sent me it back and fixed the screen and digitizer for FREE! Yes free well unless you count the shipping which was a small price to pay for fixing the device that wasn't their fault in the first place. Anyways if any of you have problems contact Asus I'm pretty sure they can help you. I'm so happy thought I lost my Nexus.
Someone if eager to save their reputation
Sent from my Nexus 7
Is it the same device or a new one?
Sent from my Nexus 7 using XDA Premium 4 mobile app
Good to know that they have a good customer service.
Sent from my Nexus 7 using xda app-developers app
androidsavage23 said:
I sadly broke my Nexus 7's(2013) screen and digitizer in less then 5 days. Shameful I know, but anyways I contacted Asus since there wasn't anything else I could do. Their customer service set me up with a representative within 5 minutes. I explained my problem and he told me that they can fix it but it may cost me. There wasn't another option so I said okay. So they sent me an email with a form and told me to ship my Nexus to a Asus repair facility. I did and within in a week they sent me it back and fixed the screen and digitizer for FREE! Yes free well unless you count the shipping which was a small price to pay for fixing the device that wasn't their fault in the first place. Anyways if any of you have problems contact Asus I'm pretty sure they can help you. I'm so happy thought I lost my Nexus.
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That great to hear ASUS did that... +1 for Asus
Walmart sold me a 2 year accidental glass break/water damage warranty coverage for $28 it was a heck of a lot cheaper than Best Buys 2 year warranty at $70 so I got it. Hopefully if anything happens to the device its easily covered and ill get a new one instead of something fixed.
Off Topic - Does anyone have any experience with Walmart warranties they can share?
Asus was nice and pleasant to deal with.
I had to RMA one of my TF101s three times. It was the contracted repair shop (in Texas) who didn't fix the issue the 1st/2nd time.
They just re-flashed the stock image and sent back to me saying no-problem-found (I carefully documented the issue and suggested
they replace the mainboard due to faulty flash-storage). The 3rd time, I talked to Asus/San Jose directly and they asked the shop to
replace the board. It works beautifully since.
On the 1st RMA, somehow I unexpectedly got a new charger in the mail, from Asus (the issue was the unit didnot power on
even when plugged in). The 1st time I sent it out, it had a customROM onboard .. haha.
I've also only had good experiences with asus technical service. When my pc motherboard failed after a year, new one free!
Good to hear you had such a good experience with Asus.
Matrix_19 said:
Is it the same device or a new one?
Same device
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Good to hear. :thumbup:
The way things are looking right now they're going to get very busy very soon..
I had a terrible experience with my N7 (2012) and Asus. Sent it in for a bad screen, and took 2-3 weeks to get it back. Glad to hear they're getting better
Sent from my Nexus 4 using Tapatalk 2
I've been thinking about it, and I use my phones with cases and screen protectors, any other thing that can go wrong is manufacturing and that's covered by regular warranty.
Also paying a $79 deductible if anything happens.. I'm just wondering if you guys would recommend me getting it.
Did you guys get it and why?
I did not buy it but probably would in hindsight after seeing the problems people are having with the soft chasis.
Sent from my Nexus 6P using XDA Free mobile app
I got it because with the size of the phone I'm not going to use a case. The Nexus 6P feels smaller in my pocket naked than my Nexus 5 did with a Slim Armor case.
I didn't get it, and while I'm still a little on the fence, its ultimately a gamble against yourself and I don't think I'd get it if given the chance. If you're careful with your phone you'll likely end up not needing it. The way I see it, if you're careful with your phone and case/screen protector it then chances are at least good that you won't crack your screen....and if you do, it very well may be that it's far enough down the road that buying a new (or near new) one from a third party wouldn't be THAT much more than the $200 you would have already spent on the Nexus protect plan.
Additionally, yes manufacturing defects could appear in year 2, but if they're that glaring of an issue then year 1 is the more than likely timeframe in which they will pop up. Finally, if nothing else you could always just buy a squaretrade warranty or something similar. It's not THAT much different in price....
i got it bc $89 versus the $650 plus taxes plus overnight shiping my phone cost, it seemed a drop in the bucket. plus i work in construction, ive actually dropped a phone off a 12 ft ladder before, luckily it was in an otterbox defender atm.
Just as an FYI I asked a rep and they said that you can't retroactively buy it. It has to be with the purchase of a nexus. So if you have your phone already you couldn't get it even it you wanted. (I might call and fight this)
for people that missed out on the Nexus Protect, Squaretrade is pretty close. I called them up for a deal although I heard several Promo codes can be found, $89 for 2 years and $75 per dedcutible.
theycallmerayj said:
Just as an FYI I asked a rep and they said that you can't retroactively buy it. It has to be with the purchase of a nexus. So if you have your phone already you couldn't get it even it you wanted. (I might call and fight this)
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I think it is a excellent idea that you can only purchase at the point of purchase with the phone. This will cut down on insurance fraud drastically. Please understand, I am not saying this is you. All these years as an XDA member, I have seen numerous posts from members asking if they can add their carrier's insurance to their plan AFTER they broke their phone for obvious reasons.
All of the information of Nexus Protect was posted on the website during the Google presentation. While ordering the phone, a conscious decision had to be made to accept or decline Nexus Protect.
Maybe as a compromise, Nexus Protect could be available to customers up to 30 days after phone purchase, like SquareTrade? This way a customer could try the phone out and see if they will be keeping it, and not lost the Nexus Protect payment if they returned the phone.
Lol
PaisanNYC said:
I think it is a excellent idea that you can only purchase at the point of purchase with the phone. This will cut down on insurance fraud drastically. Please understand, I am not saying this is you. All these years as an XDA member, I have seen numerous posts from members asking if they can add their carrier's insurance to their plan AFTER they broke their phone for obvious reasons.
All of the information of Nexus Protect was posted on the website during the Google presentation. While ordering the phone, a conscious decision had to be made to accept or decline Nexus Protect.
Maybe as a compromise, Nexus Protect could be available to customers up to 30 days after phone purchase, like SquareTrade? This way a customer could try the phone out and see if they will be keeping it, and not lost the Nexus Protect payment if they returned the phone.
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30 days would be nice....Verizon lets you add insurance within 30 days of purchase (obviously you cant buy the N6P as a carrier phone though)
One could almost make an argument it should be like the extended warranty on a car: can be purchased anytime during the original factory warranty. Even if its higher priced after X amount of time after initial purchase, they should still allow people to buy it.
There is always the chance for fraud....see how easily one can get an RMA unit sometime in the next year for something that "accidentally" happened. Especially something like broken camera glass that is spontaneously occurring, or could occur if you dropped the unit then claimed it did it all by itself.
Just had Google support call me. My device is processing for my 1st RMA; my rep told me that there is no way to add Nexus protect unless I return the device and add Nexus protect to my original order.
That sucks
On the plus side, Google's support is awesome. I've never had such a good series of tech support calls. +1 to Google for that!
Akasa Fox said:
Just had Google support call me. My device is processing for my 1st RMA; my rep told me that there is no way to add Nexus protect unless I return the device and add Nexus protect to my original order.
That sucks
On the plus side, Google's support is awesome. I've never had such a good series of tech support calls. +1 to Google for that!
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Frankly I think Google needs to offer a week extension for those who want to purchase Nexus protect now that they have the device and the general reviews are in. If they had told me that the phone was twice as likely as other devices to break them I would have preached it upfront, ...I made the mistake of assuming that there phone was built to these standards of other Nexus and Android manufacturers. This is my first Huawei phone so I can only assume that any quality defects are reflective of their brand in general and not just this device. This is also a negative score for the other and in most cases smaller manufacturers trying to break into the US market.
Sent from my Nexus 6P using XDA Free mobile app
Yes this phone is the reason why Nexus protect was born.
For the past few days I've been doing the "table test" (putting the phone face down on a flat surface and seeing if it rocks), and up until tonight it sat flush with no wiggle at all. When I tried it tonight, there was a slight wiggle (4 different surfaces w/ case off). The phone is cased and I am super careful with it, and if this is happening after less than a week I can't imagine what would happen in the next 2 years. As hard as it was I made the decision to send it back (even with Nexus Protect already purchased). I would absolutely get Nexus Protect.
To the OP, I say get Nexus Protect or some kind of insurance. Better safe than sorry. I spent $650+ tax on a 126gb phone, usually when phones are newer the costs of replacement screens is insane. $200-400 just for a display assembly. So fixing it yourself is pricey if you break the screen. I replace phone screens for some phones, mostly iPhones because they are a little less complex, don't usually require any heat to remove. This is a phone I probably wouldn't attempt to repair myself and having someone repair it for you would probably be half the price of a new phone.
AndrasLOHF said:
I got it because with the size of the phone I'm not going to use a case. The Nexus 6P feels smaller in my pocket naked than my Nexus 5 did with a Slim Armor case.
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I got the Spigen rugged armor case for now and it's actually really nice. It hugs the phone and doesn't make it seem larger really. The case is a little slick, but not as slick as the phone.
PaisanNYC said:
I think it is a excellent idea that you can only purchase at the point of purchase with the phone. This will cut down on insurance fraud drastically. Please understand, I am not saying this is you. All these years as an XDA member, I have seen numerous posts from members asking if they can add their carrier's insurance to their plan AFTER they broke their phone for obvious reasons.
All of the information of Nexus Protect was posted on the website during the Google presentation. While ordering the phone, a conscious decision had to be made to accept or decline Nexus Protect.
Maybe as a compromise, Nexus Protect could be available to customers up to 30 days after phone purchase, like SquareTrade? This way a customer could try the phone out and see if they will be keeping it, and not lost the Nexus Protect payment if they returned the phone.
Click to expand...
Click to collapse
I was in such a rush to order my 6P and get the device on the first wave that I didn't even think about clicking Nexus Protect. I got in touch with customer service and they would not let me add it after my order was in, even in the pre-order stage. Bummer but yes it would have been better if you could add it on as an after thought.
I really regret not having Nexus Protect, seems like the way to go on this.
Crazy Homeless Guy said:
If they had told me that the phone was twice as likely as other devices to break them I would have preached it upfront, ...I made the mistake of assuming that there phone was built to these standards of other Nexus and Android manufacturers.
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Twice as likely? That's just trolling. The 6P may possibly be the best Nexus phone produced, and I owned all of them with the exception of the Nexus S. Look at the other XDA forums for past Nexus devices and then come back and make the same statement. I've seen more complaints (and still do) in the Moto Nexus 6 forums.
PaisanNYC said:
Twice as likely? That's just trolling. The 6P may possibly be the best Nexus phone produced, and I owned all of them with the exception of the Nexus S. Look at the other XDA forums for past Nexus devices and then come back and make the same statement. I've seen more complaints (and still do) in the Moto Nexus 6 forums.
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So the other Nexus phones bend within the first week from pocket wear and tear and have random cracking camera covers?
At this point it isn't if the phone breaks but when will it break. I am hoping to get 6 months of use before I start having durability problems.
Sent from my Nexus 6P using XDA Free mobile app
Seeing all the issues, end with the deductible, I'd buy it in a jiffy if it were available here across the pond.
The fact that they'll express you a new phone like the next day makes it worth it for me. Being without a phone for even a day can be costly for me. And since it's google, I actually expect that they would perform as stated if not better.