Related
So a few days ago my phone fell off of my bed and landed screen down on the wood floor and shattered the screen. I simply went to motorola.com , clicked on get help->returns and repairs. and selected request a repair. I filled out the form and selected damaged display, and put a brief explanation of what happened. With in an hour i received an email saying that since it was my first issue they would replace the phone for free! Within another hour i received another email with a code to use on moto maker. I created a new phone and used the code. They even said reply to this email with your order number, and we will make sure to put rush shipping on it! They also sent me an email with a fedex label to send in the broken one. Crazy awesome customer service. Im not sure if this has been posted before but, I had to share it!
Wow that's very nice from Motorola
Sent from Moto X
superkeest said:
So a few days ago my phone fell off of my bed and landed screen down on the wood floor and shattered the screen. I simply went to motorola.com , clicked on get help->returns and repairs. and selected request a repair. I filled out the form and selected damaged display, and put a brief explanation of what happened. With in an hour i received an email saying that since it was my first issue they would replace the phone for free! Within another hour i received another email with a code to use on moto maker. I created a new phone and used the code. They even said reply to this email with your order number, and we will make sure to put rush shipping on it! They also sent me an email with a fedex label to send in the broken one. Crazy awesome customer service. Im not sure if this has been posted before but, I had to share it!
Click to expand...
Click to collapse
Motorola provides this "one time replacement" as a service to anyone who has purchased a Moto X through MotoMaker.
jimmydafish said:
Motorola provides this "one time replacement" as a service to anyone who has purchased a Moto X through MotoMaker.
Click to expand...
Click to collapse
Would this apply to the Moto X DE as well?
cw18306 said:
Would this apply to the Moto X DE as well?
Click to expand...
Click to collapse
yes but a little trickier, but there is a process to get it replaced.
Happened to me as well, Moto has earned my business!
Did not seem that this is possible at least for the developer edition. The support teams are different for the MotoMaker and most of the Motorola Mobility staff for the DE were difficult to work with, recommending several times to "contact AT&T" as if they would help replace my off contract DE.
Sent from my XT1053 using xda app-developers app
How long did you have the phone? Does this only apply 30 days after purchase?
A man on a forum said:
How long did you have the phone? Does this only apply 30 days after purchase?
Click to expand...
Click to collapse
I've had it almost 6 months.
My wife is getting her Moto X replaced like this as well. She dropped hers, it landed on the back with a case on (the official clear case from Moto) and it broke the LED panel and digitizer, though the screen wasn't actually broke. I was very impressed with Moto's service here and the ease the process has been. We ordered her a new one today and will be sending the broken one back tomorrow. Good guy Moto!
HeroOfTime said:
My wife is getting her Moto X replaced like this as well. She dropped hers, it landed on the back with a case on (the official clear case from Moto) and it broke the LED panel and digitizer, though the screen wasn't actually broke. I was very impressed with Moto's service here and the ease the process has been. We ordered her a new one today and will be sending the broken one back tomorrow. Good guy Moto!
Click to expand...
Click to collapse
Yeah my wife broke her's as well. Same deal. Sadly I already ordered a DevEd to replace it. I like to keep a spare not 2 spares.
balaams_ass said:
Yeah my wife broke her's as well. Same deal. Sadly I already ordered a DevEd to replace it. I like to keep a spare not 2 spares.
Click to expand...
Click to collapse
Can you return the one you ordered and get a free replacement for the broken one from them?
vikramkhalsa said:
Can you return the one you ordered and get a free replacement for the broken one from them?
Click to expand...
Click to collapse
That's sorta what this whole thread is about. Apparently Motorola offers 1 free replacement for cracked screens. Who knew ? Not me before plunking down the cash on a DevEd.
Anyone try this with one ordered from AT&T
balaams_ass said:
That's sorta what this whole thread is about. Apparently Motorola offers 1 free replacement for cracked screens. Who knew ? Not me before plunking down the cash on a DevEd.
Click to expand...
Click to collapse
Yeah I know, I meant did you try to return the deved that you bought, and instead try to get a replacement for your broken one? is it too late? or maybe you could get your broken one replaced and sell one of them..
I believe it's only for moto x's from moto maker. Just chatted with Moto agent and would have to pay for a repair on at&t
vikramkhalsa said:
Yeah I know, I meant did you try to return the deved that you bought, and instead try to get a replacement for your broken one? is it too late? or maybe you could get your broken one replaced and sell one of them..
Click to expand...
Click to collapse
Oh sorry. No, I didn't try to return the DevED. I'll sell it outright or keep it as my spare and sell my S4.
But couldn't you not send the broken phone? Anyway, this is very cool considering that not.too many companies do that ( I know HTC does that for the M8 )
Sent from my G510 running CM 11
Do you think if my current non-DE moto x broke that they would let me get a dev edition if I paid the difference between the two?
sasoq said:
I believe it's only for moto x's from moto maker. Just chatted with Moto agent and would have to pay for a repair on at&t
Click to expand...
Click to collapse
What if you got the moto x from motomaker but got it with a two year plan from at&t? Will motorola still replace the phone if the screen breaks?
Hello guys, im pretty confused what i should buy,
HTC One M8 is the phone i want, but i hear the service centre is very bad like when the phone goes dead i doubt they will replace a new phone
Motorola moto X+1 is the last choice i have, idk about the service centre but i think theirs will be good,
I don't mind about snapdragon 800 or 801 and i don't mind the price between the two
I want a phone that will last a year and still in working condition
What do you think i should buy?
By the way i'm in India.
live16 said:
Hello guys, im pretty confused what i should buy,
HTC One M8 is the phone i want, but i hear the service centre is very bad like when the phone goes dead i doubt they will replace a new phone
Motorola moto X+1 is the last choice i have, idk about the service centre but i think theirs will be good,
I don't mind about snapdragon 800 or 801 and i don't mind the price between the two
I want a phone that will last a year and still in working condition
What do you think i should buy?
By the way i'm in India.
Click to expand...
Click to collapse
Any device should and will last a year+ if taken care of. If you have experience with devices not making it that long then you are doing something wrong. I'm not trying to be condescending or place blame, just stating that you should consider what you're doing to a device if you can't get a year out of it.
I've 3 phones in 5 years and never had a single service/warranty/repair issue. Went from Droid X to Galaxy Nexus to the M8 and every single one of them were unlocked/rooted/rom'd/modded and everything else I could do to customize it to me. But they always were in a solid case with a screen protector and I made sure to have a semblance of common sense when using it around water or other hazardous conditions.
I've only had the M8 for 3 weeks but it's taken a few drops and still looks brand new and feels solid. I just sold a 2.5 year old Galaxy Nexus for $120 because of the like-new condition it was in. If you take care of the device, it will last 2+ years easily and you'll never have to deal with a service center. You shouldn't have to base your purchase on how likely a device is to fail.
I think you should opt for the best. Nokia 3330.
beastly build
3+ days battery life
and who can forget , you can play snakes!
My Beer Belly said:
Any device should and will last a year+ if taken care of. If you have experience with devices not making it that long then you are doing something wrong. I'm not trying to be condescending or place blame, just stating that you should consider what you're doing to a device if you can't get a year out of it.
I've 3 phones in 5 years and never had a single service/warranty/repair issue. Went from Droid X to Galaxy Nexus to the M8 and every single one of them were unlocked/rooted/rom'd/modded and everything else I could do to customize it to me. But they always were in a solid case with a screen protector and I made sure to have a semblance of common sense when using it around water or other hazardous conditions.
I've only had the M8 for 3 weeks but it's taken a few drops and still looks brand new and feels solid. I just sold a 2.5 year old Galaxy Nexus for $120 because of the like-new condition it was in. If you take care of the device, it will last 2+ years easily and you'll never have to deal with a service center. You shouldn't have to base your purchase on how likely a device is to fail.
Click to expand...
Click to collapse
i do take care of my device just like you do, but incase my htc one m8 died out of nowhere thats the problem and the service of htc is bad in india, well thank you for the comment, i think i will buy the htc one m8
Thread closed,
Unfortunately device comparison threads are against forum rules.
Many thanks,
Ghost
So Im getting sent a warranty/RMA replacement Nexus 6P and the customer service rep said I will be getting a new device not a refurb. My question is to those who have received a new RMA device. Does it come in the original box as if you bought it brand new from google with all the accessories or no? I ask because I've spoken to 2 reps and 1 said yes while the other said no. Thanks in advance!!
ahfu25 said:
So Im getting sent a warranty/RMA replacement Nexus 6P and the customer service rep said I will be getting a new device not a refurb. My question is to those who have received a new RMA device. Does it come in the original box as if you bought it brand new from google with all the accessories or no? I ask because I've spoken to 2 reps and 1 said yes while the other said no. Thanks in advance!!
Click to expand...
Click to collapse
It's supposed to be a refurbished device. I just RMA'd one and instead of the refurb like the rep said, I got a brand spanking new one in the box with what they come with brand new.
Jammol said:
It's supposed to be a refurbished device. I just RMA'd one and instead of the refurb like the rep said, I got a brand spanking new one in the box with what they come with brand new.
Click to expand...
Click to collapse
Wow! Original box too?
ahfu25 said:
Wow! Original box too?
Click to expand...
Click to collapse
Yep. It was just like I bought my original 6P. I'm hoping my wife gets the same as we had to RMA her 5X as well.
When rma mine I received as if I had bought it. RMA because I sat on it too hard and it bent where the buttons were. Only case I could find to work great was poetic revolution I only weigh 165 https://www.amazon.com/Revolution-Protective-Landscape-Absorption-Resistant/dp/B015P62LU0
Sent from my Nexus 6P using Tapatalk
I received my rma'd device from Huawei 5 days ago in original box with everything like day one. Checked the build date on it as soon as I got it, August, 01, 2016.
I RMA'd my new Nexus 6P 64GB Aluminium in October, manufacture date June 2016. I received a scratched/scuffed/bent 32GB (May 2015 manufacture date) in return from the 3rd party repair center FutureTel. I was annoyed and complained to Huawei directly and they agreed to send me a brand new 64GB in return, plus a gift for my troubles. Although I'm not 100% convinced yet, hopefully I'll get it this week.
What's the reason for your rma if I may ask? I might have to rma mine since my phone dies and I have to plug in the charger to turn it on.
troyd28 said:
What's the reason for your rma if I may ask? I might have to rma mine since my phone dies and I have to plug in the charger to turn it on.
Click to expand...
Click to collapse
Phone dies at 20% and phone sometimes wont go into portrait mode.....That happens to mine as well. I hope mine is new or atleast a refurb that looks new. Mine is in prestine condition since day one!
gjkrisa said:
When rma mine I received as if I had bought it. RMA because I sat on it too hard and it bent where the buttons were. Only case I could find to work great was poetic revolution I only weigh 165 https://www.amazon.com/Revolution-Protective-Landscape-Absorption-Resistant/dp/B015P62LU0
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
I use a speck candy shell grip and it has kept my phone in brand new condition since the day I got it. Thanx for the recommendation though!
I tried to rma mine for not taking my sim or any sim but Google told me no since it was a gift and the person I got it from as a gift I don't talk to them or can't get in contact with them any more.
Jammol said:
Yep. It was just like I bought my original 6P. I'm hoping my wife gets the same as we had to RMA her 5X as well.
Click to expand...
Click to collapse
Did you RMA through Google or Huawei?
Sent from my Redmi Note 3 using Tapatalk
Ulver said:
Did you RMA through Google or Huawei?
Click to expand...
Click to collapse
I guess it would be classified as Google, we have Project Fi so that's who called.
My RMA was due to Bluetooth causing my phone to reboot randomly. I should have my 2nd replacement tomorrow, hopefully it's new! I'll report back.
I had a 128GB graphite that I got never activated new in box on swappa first week of may. I was a victim of the TWRP EFS debacle in early September. I initiated my RMA before the solution came out as I dropped it off at UPS and that night solution came out, I talked to 2 reps at Huawei first said send everything back charger etc. Second said do not send any accessory's but you will get a new phone. But if it has been unlocked or romed they have ways of knowing it, luckily I had the OEM unlocking button on and unknown sources and USB buttons also on before boot loop semi brick. So could still get into fast boot and relocked phone and factory flashed. I got back a brand new 128GB Graphite phone in my box that I sent it in .No charger or cables .Thought I might get lucky lol but no dice. There were 4 of us that were in the same boat and 3 got new brand new phone from Huawei. One who did not relock his boot loader and flash factory got the same boot looping phone back .fortunately he was able to fix it with the fix after he got it back. If sending to Huawei make sure to flash back to factory and lock it. Also Huawei sends you a 2nd day UPS RMA tag but send the phone back to you over Land so mine was close to 3 weeks. luckily I had kept my G3 so I activated it had a phone. Sorry for long story but wanted anyone dealing with Huawei to be aware of my experience.
Question...
I received an RMA replacement for my Aluminum 64 GB Nexus 6P today. It was supposed to be brand new but I somehow suspect it's a refurbished one. The sleeve for the box had no stickers/labels on it like my retail one. It also had a picture of the graphite model, but inside was an Aluminum version.
If you got a brand new phone as an RMA, did it come with the color correct packaging and with stickers/labels on the sleeve?
Also, through barcodes mine was manufactured October 2015... Thanks!
da_hool said:
Question...
I received an RMA replacement for my Aluminum 64 GB Nexus 6P today. It was supposed to be brand new but I somehow suspect it's a refurbished one. The sleeve for the box had no stickers/labels on it like my retail one. It also had a picture of the graphite model, but inside was an Aluminum version.
If you got a brand new phone as an RMA, did it come with the color correct packaging and with stickers/labels on the sleeve?
Also, through barcodes mine was manufactured October 2015... Thanks!
Click to expand...
Click to collapse
Mine was brand new and everything matched up and sealed. Just got my wife's 5X an hour ago and it is also brand new sealed in the box.
Jammol said:
Mine was brand new and everything matched up and sealed. Just got my wife's 5X an hour ago and it is also brand new sealed in the box.
Click to expand...
Click to collapse
Mine was sealed and looks brand new too. Was your phone Graphite to begin with? Did it have any stickers on the sleeve with IMEI, Model, etc? Thanks.
Customer Support
How do you go about getting an RMA?
da_hool said:
Mine was sealed and looks brand new too. Was your phone Graphite to begin with? Did it have any stickers on the sleeve with IMEI, Model, etc? Thanks.
Click to expand...
Click to collapse
Mine is Gold. Mine had the stickers like my original device did, there was also a sticker of the IMEI on the back of the device like my original device did as well.
Sent from my Nexus 6P using Tapatalk
---------- Post added at 09:57 AM ---------- Previous post was at 09:55 AM ----------
dpalmer76 said:
How do you go about getting an RMA?
Click to expand...
Click to collapse
Depends on where you bought the device. If you got it google directly, contact them. If somewhere else, it depends on how long ago you purchased it.
Sent from my Nexus 6P using Tapatalk
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Click to expand...
Click to collapse
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
Click to expand...
Click to collapse
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Click to expand...
Click to collapse
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Click to expand...
Click to collapse
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Click to expand...
Click to collapse
So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
Click to expand...
Click to collapse
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
Click to expand...
Click to collapse
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
Click to expand...
Click to collapse
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Click to expand...
Click to collapse
Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.
Back in the fall of 2015 I bought a H815 LG G4 for my son. Within a few weeks it started to bootloop. Not knowing what was going on he continued to try using it until January 2016 when it finally died. Since it was not a US version LG US refused to fix it under warranty. My son bought another G4, a US991 this time.
I managed to get the H815 to Taiwan, LG there fixed it under warranty and I kept it for myself.
Both phones had been working fine until mid November this year when the US991 decided to die. I figured that was the end of that phone since the one year warranty was well and truly over but I decided what the heck, I called LG US.
I told the very polite lady that answered the phone that my almost 3 year old phone is doing nothing but show a screen that says “LG Life is Good”. She had me try a few things and then asked me for the IMEI #. She told me it was under warranty, send me a FexEx label and I send it to them.
They returned the phone the same day they received it. From what I can tell they replaced the motherboard. The phone has been working fine for a week now.
I am not happy that LG sold phones that quite clearly had issues or with the fact that we never got the android updates they promised, but I am impressed that they fixed an item that has been out of warranty fast and totally free.
Yeah they are really trying to repair their image. Unfortunately their fix isn't a real fix and just a replacement. It will likely do the same thing. Also they just made the phones substantially less powerful by disabling the cores...
In all it ruined my experience with LG as I had 2 other LG phones that had similar issues... Now I'm using an Essential PH-1 (on sale they are a great deal) and was looking at the one plus 6t or pixel 2 of 3 on sale as well as alternatives.
semass said:
Back in the fall of 2015 I bought a H815 LG G4 for my son. Within a few weeks it started to bootloop. Not knowing what was going on he continued to try using it until January 2016 when it finally died. Since it was not a US version LG US refused to fix it under warranty. My son bought another G4, a US991 this time.
I managed to get the H815 to Taiwan, LG there fixed it under warranty and I kept it for myself.
Both phones had been working fine until mid November this year when the US991 decided to die. I figured that was the end of that phone since the one year warranty was well and truly over but I decided what the heck, I called LG US.
I told the very polite lady that answered the phone that my almost 3 year old phone is doing nothing but show a screen that says “LG Life is Good”. She had me try a few things and then asked me for the IMEI #. She told me it was under warranty, send me a FexEx label and I send it to them.
They returned the phone the same day they received it. From what I can tell they replaced the motherboard. The phone has been working fine for a week now.
I am not happy that LG sold phones that quite clearly had issues or with the fact that we never got the android updates they promised, but I am impressed that they fixed an item that has been out of warranty fast and totally free.
Click to expand...
Click to collapse
Sent from my PH-1 using Tapatalk