Related
This month, a lot of LG G4 users in Thailand - H818P are getting stuck in the boot loop issue every day.
The only way is to bring it to LG service center and replace the mother board and they not yet found and the root cause of this problem for a month up to now.
Most is serial lot 505 are being sold in Thailand and found with 10f firmware.
Is someone get the same problem ? What is your country and firmware you are using?
I need how to Restore/Unbrick LG G4 H818P (Bootloop Fix).
Same in Israel - model h815L. Many people have this issue but the local company who is the LG importer here takes their time and do a poor work when changing the motherboard. I read of at least 80 people who had that in here.
Sent from my LG-H815 using Tapatalk
Same problem here with h815EU, bought in Slovakia. Something very similar happened to me - kinda a bootloop - phone starts to LG logo (with unlocked booloader banner) and after ~15sec reboots again and again - luckily I was ableto go insto "download" and recovery and bootloader so I flashed original OpenEU LL droir(10D) - via kdz. After that I was able to boot to android - but after some time it reboots itself and I was back in bootloop. It works that way that after couple of hours on charger and helluva lot autoreboots it starts but again only for couple of minutes, sometimes i was able to install some apps, sometimes only starting google play ended up with bootloop. So now it's in servis, I hope they will fix it or replace, as it is I think memblk error - HW issue.
Please write your experience if you have or had this problem, let we can use it as argument if our warranty repair claims will be denied.
2 extra god & AvivEliyahu: please can you give more info about the probs you mentioned? AFAIK I recently found that even one of developers here was affected by this (or smth very similar) - S3V3N from Poland ( see here: http://forum.androidnow.pl/13118-7-...rp-unlock-bootloader-post85521.html#post85521)
I have h818p.. No problems.. YET
extra god said:
Most is serial lot 505 are being sold in Thailand and found with 10f firmware.
Click to expand...
Click to collapse
Interesting.
505 means year 2015, month 05 or may. This is how you can tell when our G4 was made. The first 3 digits of the serial#. You will learn about this useful nugget if you browse the warranty booklet included in the box.
This is the first batch of G4's. These would be people that bought at launch or within a few months from it. Now a days I doubt there is any 505 stock left any more.
When its is said a lot of people i question it. LG has been making many G4's since 2015-05.
If you are among the unlucky few, hit the service centre for a replacement. Might take up to a month but you will get it and for free.
If your model is 505 and more than 3 months have passed without issue then you are probably in the clear.
Just checked SN - its 505KPNY####11 (H815EU) so it's among those from first batch, I bought it sometime @ beginning of june, it worked till begining of november (exactly to - 06.11.) I have unlocked bootloader, but I ready to sue them if they wont fix it &|| repair. I gave it to seller for warranty repair this monday, so I'm waiting for results - I'll keep you posted.
Does Thailand get the SEA version which has unlockable bootloader ?
people facing this problem and who have a variant that has no way to unlock the bootloader have a water tight case.
If you unlocked the bootloader then all bets are off. You are dependent on their goodwill.
don't know about Thailand version (I have H815 EU, bought in slovakia), but I think it depends on local legal regulations - warranty, guarantee repairs. In EU seller is responsible for HW faults not caused by misuse and/or accidental damage(fall from desk etc.) Reality is that device is usually sent to manufacturer or authorised service and they decide. But unlocking bootloader cannot be considered as misuse, at least because unlocking is provided by manufacturer(LG) directly - in case that unlocking was done by some 3rd party app, it might be questionable, but in this case...
2 OneTwelve: Thx for info about 505batch
Very good.
It strengthens my belief that the G4 cannot be bricked with software alone.
It might appear bricked to you but the service centre has the tools to unbrick it.
What if they say they will unbrick it for a fee ?
This fee is actually round trip transport costs to a facility that has the tools and knowledge.
If they say requires a new mobo that suggests a hardware issue. But i am sceptical of this reason.
One month is enough time to send a device back & forth to anywhere in the world.
If they will ask for some reasonable shipping fee, i'll pay that. Hopefully it wont be like on ebay sometimes - some sellers set starting price as 1/10th of item value, but i saw ie. mouse+kbd kombo (worth approx. 100€) for 15€, but shipping was 85€
Today I got the bootloop issue on my G4, I haven't done anything yet, still virgin phone, but it sux give me such problem,will send it for warranty on Monday LG simply ruin its image to me this time.
ayong chia said:
Today I got the bootloop issue on my G4, I haven't done anything yet, still virgin phone, but it sux give me such problem,will send it for warranty on Monday LG simply ruin its image to me this time.
Click to expand...
Click to collapse
First 3 digits of the serial# ?
At last people are being aware of the issue which I have been shouting for long
Sent from my LG-H815 using Tapatalk
One Twelve said:
First 3 digits of the serial# ?
Click to expand...
Click to collapse
505 (First batch production) and sent to LG Service Center to replace the mainboard and really dissatisfied by LG, As the mainboard replacement take more or less around 1 week (WTF!!!) I think my next replacement device will be Samsung again, as Samsung have superb customer service here.
ayong chia said:
505 (First batch production)
Click to expand...
Click to collapse
They still have 505 for sale at the end of November ?
One Twelve said:
They still have 505 for sale at the end of November ?
Click to expand...
Click to collapse
Am I mentioned that my device was bought at November (Sorry)? I think if I am not wrong that my device was purchased on August.
ayong chia said:
Am I mentioned that my device was bought at November (Sorry)? I think if I am not wrong that my device was purchased on August.
Click to expand...
Click to collapse
ah, i misunderstood what you meant by 'virgin phone'. you mean you did not root. i thought you just bought. it
ayong chia said:
505 (First batch production) and sent to LG Service Center to replace the mainboard and really dissatisfied by LG, As the mainboard replacement take more or less around 1 week (WTF!!!) I think my next replacement device will be Samsung again, as Samsung have superb customer service here.
Click to expand...
Click to collapse
One week is good, usually something like this might take a month.
I would not give up sd card and replaceable battery (forever) for 1 week - 1 month of wait.
You have a backup phone ? use it.
One Twelve said:
ah, i misunderstood what you meant by 'virgin phone'. you mean you did not root. i thought you just bought. it
One week is good, usually something like this might take a month.
I would not give up sd card and replaceable battery (forever) for 1 week - 1 month of wait.
You have a backup phone ? use it.
Click to expand...
Click to collapse
As I said, Samsung have best customer service here, 1 hour or max for 3 days, I was a LG fan, I owned LG G2,G3 & G4 but confirm no G5 for me, They have ruin their image on me
See, this is the thing i don't understand. Every damn phone has issues if you check on the boards. Someone who has used flagships for a few years knows this.
you had no problems with G2 & G3. So really only one out of three gave you trouble.
Are you paying out of pocket for mobo replacement ? no.
has LG refused warranty ? no
You think samsung will be good, but if there is a problem in the future with samsung you will say the same thing.
Then who will you run to
One Twelve said:
See, this is the thing i don't understand. Every damn phone has issues if you check on the boards. Someone who has used flagships for a few years knows this.
you had no problems with G2 & G3. So really only one out of three gave you trouble.
Are you paying out of pocket for mobo replacement ? no.
has LG refused warranty ? no
You think samsung will be good, but if there is a problem in the future with samsung you will say the same thing.
Then who will you run to
Click to expand...
Click to collapse
Never heard that Samsung have such kind of major issue, I was surfed local forum and all said most of serial number from 505-509 are affected (not just a few units), If I am LG, I will do a recall instead of to wait us to get problem and then get repair, I lost all my datas, mobile banking etc, That's the sux thing for me, if they do a recall, then the kind of crappy thing won't happen to their customer!
As title say, Last week LG Thailand announce they will freeze mobile department until Q4 of 2016. It mean no new LG phone sale in Thailand in this period. include V10 and Nexus 5P maybe next G5 too. G4 is a last LG phone and almost already call back from retailer.
NOW!! We have G4 as RARE item in our hand hehehehe.
but LG service still open
What could I feel? I have s/n 505xxxxx with ghost/burn-in screen and wait for boot-loop as same as other s/n 505xxxxx in Thai that get boot-loop in daily.
LG give us a time bomb with their flagship phone. I'll feel better if I get boot-loop and already do a mainboard replacement.
If it isn't a best camera phone or I've more money. I'll buy new one. I've spend over 1 month salary to buy my first flagship phone and 4 months later I've to concern about mainboard issue and next month I get a rumor that LG Thailand will freeze their mobile department and last week, They have official announcement about freezing mobile department.
I can't do anything except wait for boot-loop, wait and wait. I still feeling bad if my phone still in a defected mainboard 505xxxxxxx.
Hi guys,
Just wanted to post this out to help other people who may have experienced their LG G4 bootlooping. My device bootlooped last weekend. I had purchased it from a mobile recycling website, it was refurbished, it had 505 serial number, I also had the bootloader unlocked and was running Cyanogenmod 14.1.
I contacted LG as I thought I had nothing to loose, they asked me for proof of purchase and they repaired my device within a week and send replaced the motherboard and now the serial number is 611. No questions asked about bootloader or custom rom.
I reported it on the Monday, they picked it up on Tuesday, they dispatched it on the Friday and I received it today (Monday). I was very impressed with the turn around, so if there is anybody in the same situation, try sending it to LG and you never know your luck!
I am based in the UK and I arranged everything with LG over live chat.
ceanth said:
Hi guys,
Just wanted to post this out to help other people who may have experienced their LG G4 bootlooping. My device bootlooped last weekend. I had purchased it from a mobile recycling website, it was refurbished, it had 505 serial number, I also had the bootloader unlocked and was running Cyanogenmod 14.1.
I contacted LG as I thought I had nothing to loose, they asked me for proof of purchase and they repaired my device within a week and send replaced the motherboard and now the serial number is 611. No questions asked about bootloader or custom rom.
I reported it on the Monday, they picked it up on Tuesday, they dispatched it on the Friday and I received it today (Monday). I was very impressed with the turn around, so if there is anybody in the same situation, try sending it to LG and you never know your luck!
I am based in the UK and I arranged everything with LG over live chat.
Click to expand...
Click to collapse
Exactly the same scenario with me, handset back in my hands yesterday. They handled it very impressively!
:good::laugh:
Same!
ceanth said:
Hi guys,
I am based in the UK and I arranged everything with LG over live chat.
Click to expand...
Click to collapse
Was it under warranty? If not, how much did this cost?
guys pls upload somwhere service papers
Only clean imei. thanks.
really? Are they repairing unlocked devices? Sounds awesome!
I just got my phone back today i can concur. But when i got it back, the bootloader was locked again. so i've been trying to remember how i rooted it last time.
Well, if they're replacing the motherboard I'm guessing you don't get any of your original data back off it. New motherboard = new ROM chip with fresh, stock data, including bootloader.
ceanth said:
Hi guys,
Just wanted to post this out to help other people who may have experienced their LG G4 bootlooping. My device bootlooped last weekend. I had purchased it from a mobile recycling website, it was refurbished, it had 505 serial number, I also had the bootloader unlocked and was running Cyanogenmod 14.1.
I contacted LG as I thought I had nothing to loose, they asked me for proof of purchase and they repaired my device within a week and send replaced the motherboard and now the serial number is 611. No questions asked about bootloader or custom rom.
I reported it on the Monday, they picked it up on Tuesday, they dispatched it on the Friday and I received it today (Monday). I was very impressed with the turn around, so if there is anybody in the same situation, try sending it to LG and you never know your luck!
I am based in the UK and I arranged everything with LG over live chat.
Click to expand...
Click to collapse
They are legally obliged to, regardless of bootloader status.
Every device/electrical good sold in the EU has a 2 year manufacturer warranty as standard (regardless of what retailers tell you). If you can prove the device was faulty at the point of sale, in this case that's easy as LG have admitted a manufacturing defect, it doesn't matter what software modifications you've made, it's on LG to fix it.
charmander21 said:
Was it under warranty? If not, how much did this cost?
Click to expand...
Click to collapse
LG asked me for the IMEI/Serial number. I provided this and they accepted the repair. To be honest with you I have no idea whether it was under warranty as the device was refurbished.
No cost, totally free and turned around very quickly
El Presidente81 said:
They are legally obliged to, regardless of bootloader status.
Every device/electrical good sold in the EU has a 2 year manufacturer warranty as standard (regardless of what retailers tell you). If you can prove the device was faulty at the point of sale, in this case that's easy as LG have admitted a manufacturing defect, it doesn't matter what software modifications you've made, it's on LG to fix it.
Click to expand...
Click to collapse
The UK doesn't fall in to that ruling I'm afraid - we're covered better by the Sale of Goods Act.
Same happened here a few weeks ago. Sent it off on Tuesday and received on Saturday fully working
Kye2000 said:
Same happened here a few weeks ago. Sent it off on Tuesday and received on Saturday fully working
Click to expand...
Click to collapse
Here in the UK I got this response after sending in my proof of purchase:
"Having looked at the supplied proof of purchase, the item listing and the individual seller, the unit is out of the box when sold as such appears to have been resold to yourself. As such, our manufacturer’s warranty does not extend to cover second hand, refurbished or re-conditioned handsets, therefore we will be unable to book this in for a repair."
charmander21 said:
Here in the UK I got this response after sending in my proof of purchase:
"Having looked at the supplied proof of purchase, the item listing and the individual seller, the unit is out of the box when sold as such appears to have been resold to yourself. As such, our manufacturer’s warranty does not extend to cover second hand, refurbished or re-conditioned handsets, therefore we will be unable to book this in for a repair."
Click to expand...
Click to collapse
I even forgot my proof of purchase but by the time I told them, they already sent it back to me working
In sweden , just last year they would claim, their units would not be affected and my claims was baseless. As if we would not have EU based units and 505 would just be a coincidence... ****ers...
I purchased an lg g4 10 months ago. 3 days ago, out of the blue it was stuck on the logo screen. tried to do a factory reset. went into bootloop. brought it to the seller, who offered to fix but said it can possibly come back, offered a trade in. he soldme a v20 refurb but after I payed, he brought me the invoice and said "oh, we only give 6 months now to lg phone" it didnt really sink in that this phone may be a defective return that was fixed from bootloop. not sure though
im not sure regarding these refurb phones theyre selling, but the g4 gave me the issue after 8 months. im nervous 6 months may not be enough. I dont know if the phone was a return or defective and thus sold cheap with only a 6 month warranty.
I was going to ultimately upgrade to the v20 when the prices came down but this was an impulse buy because I got a pretty good price. I didnt even install a sim yet. just got it yesterday.
not sure if I should return it or demand a 1yr warranty
Which carrier are you on because that makes a difference? If you're on T-Mobile that makes the warranty process a lot easier.
im overseas currently not us
You might want to check the imei and see if it is not marked as stolen too. I dont know whqt was the price he gave you but if it was significantly low, there is a good chance there is something wrong. If it was reported as stolen, then the carrier will block the imei so that it cant be used in the original carrier
thanks for the reply. its a large company actually, they deal with refurb and phones in large quantities for hitech companies. Im certain thtough the phone was a bootloop defect that was repaired. im certain. spoke to the guy and told him I want to return the phone cause im not secure with the 6 month warranty. he said hell check.
I was only going in to see if I can maybe upgrade to the g5. he told me to v20 was $370 after trade in. I payed 400 for my g4 8 months ago. refurbed also. so figure its wort $170 today. so its a decent deal. the v20 looks viscous
itshard to judge regarding the v20 for bootloop because its too new. but how is the g5 vs the g4 for bootloop?
rocketman122 said:
thanks for the reply. its a large company actually, they deal with refurb and phones in large quantities for hitech companies. Im certain thtough the phone was a bootloop defect that was repaired. im certain. spoke to the guy and told him I want to return the phone cause im not secure with the 6 month warranty. he said hell check.
I was only going in to see if I can maybe upgrade to the g5. he told me to v20 was $370 after trade in. I payed 400 for my g4 8 months ago. refurbed also. so figure its wort $170 today. so its a decent deal. the v20 looks viscous
itshard to judge regarding the v20 for bootloop because its too new. but how is the g5 vs the g4 for bootloop?
Click to expand...
Click to collapse
v20 doesnt have a bootloop issue. there has only been 1 case that I know of.
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Click to expand...
Click to collapse
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
Click to expand...
Click to collapse
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Click to expand...
Click to collapse
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Click to expand...
Click to collapse
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Click to expand...
Click to collapse
So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
Click to expand...
Click to collapse
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
Click to expand...
Click to collapse
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
Click to expand...
Click to collapse
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Click to expand...
Click to collapse
Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.