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I am an AT&T customer that uses-- used a rooted G1 from eBay. I called HTC, and they told me the manufacturer warranties on the G1 ended last month.
How likely is it that I could convince someone at the local T-mobile store to help me with a replacement?
I'm assuming not at all likely, but I've read stranger things here on xda. I'm imagining they have the phone's IMEI tied to some grand customer database to show that I'm just some bum with a G1. I do have a friend with T-mobile (and a G1), but if it is tied to the IMEI, they wouldn't just take my phone from her if I paid her?
I'm really not looking forward to buying a whole new phone, but I have accepted that this is probably my only option, so please don't flame too thoroughly.
(I did several searches, but almost none were relevant to AT&T/eBay return combo. Unless I just suck at searching.)
You are right, you have 0 chance of T-Mobile swapping or doing anything at all.
how did it break?
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
I sent them one that was previously rooted and obviously had been torn apart- no moisture sticker even. Told them I got it that way on Craigslist. Didnt cost me a dime besides shipping (Priority Mail $5) and time. HTC direct rules IMO.
The Triage fee is for them to diagnose it, and is only charged if you are out of warranty, or if it is your fault. The fee also includes return shipping.
I spoke to a rep, and when I gave her the S/N she said it expired on 12.25.9. I'm not sure where she was getting the date considering I bought the phone in May, but it definitely wasn't 15 months. I can't imagine the phone was already 6 months old when I bought it unless it was just sitting in a warehouse somewhere.
I had another idea though. Possibly stupid, but possibly genius, too?
What if I went to T-mo, and bought a phone without a plan. Then switched the motherboards and got a replacement for the broken one. Then I could returned the new one? Is this mad?
Not only is it mad, it would be really obvious what you did since all those void stickers would be removed in the process, as well when found out there would be hell to pay on your end for trying to fraudulantly switch devices like that. As well, the mother board has the serial # on it both physically and electronically, and this can't be changed.
Ah. I guess the good old G1 is going into a drawer somewhere until one day (hopefully) it can be un-bricked.
Since I have to buy a new phone anyway now, would anyone care to throw in their two cents for the Cliq or the X1a as a replacement Android phone under 300 without contract?
You could also get a used G1 off eBay in great condition for about $200. I got mine in perfect like new condition for $200 back in Septemeber, when I was looking they were going typically for about $225-$250 in that condition, but I waited for the best deal(took about a week of watching to get the deal I did). I would assume with the Nexus One coming out and being post X-Mas season, prices are down a bit, but will likely go back up a little come February when tax season starts.
Keep an eye out for a cracked g1 or one with other problems, then re-use the board. I see them on CL for $40-60 regularly (although none right now).
I would talk to HTC and tell them where you bought it and when, it helps if you have the transaction recorded! You should be able to convince them to cover it if you have enough proof. Nothing wrong with using the truth to your advantage.
Depending on where you live, you can find a good number of people selling their G1 on craigslist. I got bored and just did a search now.
$70 w/o battery or cover (sounds sketchy).. $100 in good condition.. $200 unlocked. Seems like the average is $150 around here.
I got mine for 100 brand new shipped from tmobile! The person didn't want it as they got a new phone so you may get lucky and get a brand new one for a real cheap price
I bought a cracked G1 on ebay for ~90USD. I found 2 within 100mi on craigslist, but both were scooped up by someone else within the first hour of being on the list.
I followed the step-by-step guide here to swap the phones' guts and now I have a locked (but not bricked) phone, and a dud.
Maybe I can still fetch a few bucks for the bricked, cracked (screen) phone.
With the Nexus out now I bet quite a few early adopters like me are switching. I got a msg from my buddy today saying once his Nexus arrives the G1 is for sale. He wants $100 for it, pretty average price around here for a working, but not mint, G1
aceo07 said:
TMobile won't support you unless you bought the phone from them.
I called HTC last week to check on my G1 warranty since TMobile wouldn't support me. I was told (by HTC) that warranty is 15 months. Mine expires next month. Did you give them your S/N to check your warranty?
Though, if it was rooted then your warranty is void. Unless you want to pay for them to fix it for you, don't send it in. I don't know how they know if you rooted or modified anything, but if they find out you will be charged a minimum (triage) fee even if you decide you don't want to pay for actual repairs.
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Correction, TMobile will not support you, even if you bought a phone from them.
So, I got the bad bootloop issue.
Chatted with LG USA support online who said I had to reach out to LG Taiwan. LG Taiwan responded that I had to ship my H815 to Taiwan to get it warrantied for the bootloop. And because Taiwan doesn't deal with customers outside of Taiwan regularly, I need to pay for shipping, etc.
Are you f'in kidding me!? AWWW HELL NAW. Someone at LG USA is going to get verbally abused tomorrow over the phone, not chat this time. This will not fly. It'll take a week if not more to get to LG Taiwan, followed by a week or so for them to fix/repair most likely, then another week to come back to me. Not to mention, international shipping isn't cheap.
Screw you LG. You're really pushing me towards the Galaxy S7 or a Nexus phone for my next one.
I gave up. I'm still fighting them trying to get it serviced in the US much quicker, but at this point I have ordered a Nexus 6P and will be switching. I'm done with LG. If I get that phone fixed, I'll just resell it on Swappa and be done with it. See ya LG.
LG USA, who I called this morning, said they might be able to have me ship to the UK instead of Taiwan.........like that helps.
Wow. You guys have ****ty customer support in the US. Never had a problem with the G4, but I got the yellow display spot on the G2 twice. First time it took an hour to change the display, second time they just gave me a new phone. Both times dealt with LG Romania. You know, that country most US citizens have no clue about where it is or that it even exists.
wolfmanro said:
Wow. You guys have ****ty customer support in the US. Never had a problem with the G4, but I got the yellow display spot on the G2 twice. First time it took an hour to change the display, second time they just gave me a new phone. Both times dealt with LG Romania. You know, that country most US citizens have no clue about where it is or that it even exists.
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I was born in Ukraine, so I am very well aware where and what Romania is .
It's because I have a Taiwan phone and live in the US. If I had an H810 or H811, I'd be fine and this would have been replaced already probably. It's terrible customer service and has left a VERY bad taste in my mouth in terms of LG. I can't wait for my 6P to arrive...I'm done with LG. I'll deal without removable battery and no SD card I guess...only reason why I really bought the phone to begin with (G4).
So, you have a Taiwan phone and want a USA service.
You've answered yourself.
Their not denying the service, just want you to send your phone to their services .
It's not LG fault that you bough a Taiwan phone instead of a USA version.
Only in Europe there isn't those differences.
We can buy an EUR version and be able to send it to customers service on almost every country in Europe.
Did you buy a grey import? If you did, not sure what you expect?
IlyaKol said:
LG USA, who I called this morning, said they might be able to have me ship to the UK instead of Taiwan.........like that helps.
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I am in the same boat with a TWN phone.
I think I'll call them up, and if I can get them to have me send it to the UK instead, I think I'll do that. It should cut down on shipping time, if nothing else.
Then I'll see if SquareTrade will pay for shipping as they promised.
I share your frustration with LG.
Yes, it's a TWN model, and yes, they are within their rights to refer me to the TWN repair center.
OTOH, this is an acknowledged wide-spread manufacturing defect on LG's part.
One would think they'd want to make things right and keep the customers.
And no, there is no way I would buy anything from the likes of tropical_mobile ever again. Their claim of "full warranty" is completely misleading.
You've been given full warranty. It's being fixed isn't it?
If you go cheap and buy a grey import, you have to expect this. LG USA and LG Taiwan are separate entities, which is why they have to have it sent to Taiwan.
the_scotsman said:
You've been given full warranty. It's being fixed isn't it?
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Not mine yet. I haven't sent it in yet. My conversation with LG USA ended by them telling me to go call LG TWN on my own. But that was before they acknowledged the problem.
I will try again in the next few days. Even if they simply coordinate things with their Taiwanese brethren on my behalf, it would help. I don't speak Chinese.
If you go cheap and buy a grey import, you have to expect this. LG USA and LG Taiwan are separate entities, which is why they have to have it sent to Taiwan.
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It wasn't cheap.
It was the same price as it was here through AT&T. The difference was no carrier lock (no big deal since they would unlock it) and no bloatware or features deleted by AT&T.
I agree that they are within their rights. I argue that given it's a big manufacturing defect, they could have handled it a little more gracefully.
---------- Post added at 06:55 PM ---------- Previous post was at 06:52 PM ----------
As far as tropical_mobile is concerned, what was misleading was the intimation that I would get full warranty here in the U.S., because that's at whom his listing was targeted.
Had I known it means "full Taiwanese warranty", I would have made a different decision.
BTW, I don't even know if LG TWN will honor it, since tropical_mobile themselves are out of Singapore, if memory serves.
Who knows if that will change anything.
I guess I am about to find out.
Really you should have contacted tropical, not LG.
At least in Australia, the place you buy it from is responsible for arranging repair or replacement.
I had to do this with my grey import bought on ebay when I had the screen coating issue.
I arranged it all through the eBay store. never had to deal with LG, as that's what they do.
If in the US, you need to contact the manufacturer yourself, that's rather bad...
Here you go to the seller within the return period, typically 30 days (tropical had something about that in his listing). After that it's manufacturer's warranty, and you have to deal with them directly. I bought mine back in July.
I think it might be different for carrier-branded models, but I have no experience with repairing those.
As far as tropical is concerned, I've read some very unpleasant things about them here, dealing with stuff that was just bought from them and was defective (or some other problem like that).
Regardless, at this point, if I have to ship stuff overseas, I'd rather ship it directly to LG than go through a possibly shady intermediary. Even if tropical is sparkling clean and agrees to get my phone repaired, going through him would only add to the lag (shipping to him, him to TWN, TWN to him, him to me) and increase the possibility of things getting lost in transit.
Anyone who says, "You bought a TWN phone, what do you expect?" is just being straight up silly. It's an LG product. Period. It shouldn't matter what model you have.
And I'd come to grips with being without a phone for a month if I had to send it to the f'in moon and back...what I CAN NOT STAND FOR is ME having to pay for shipping to them. THAT is asinine. It's not my fault the phone broke. It's LG's poor QC. Why should I be punished for that? Especially with international shipping which isn't necessarily cheap relative to domestic shipping.
LG, be it UK, US, Taiwan, etc....should be paying shipping there AND back.
That's like me saying I bought a Japanese car and have to ship it to Japan to get warranty work done on it when there are plenty of Japanese car dealers in the US who can fix it. I just went through this with my Infiniti. They had to ship a dash harness straight from Japan to Albany, NY to my dealer so they could fix my car. Even if you import a car from Japan (mine was produced in Japan, 100% of it), you get it fixed in the US. To me, it's the same stupid thing and should work EXACTLY the same way.
An LG G4 is an LG G4. In 2016, it should not be a problem for LG Corporate to drop ship a mainboard to the nearest LG repair facility (or any US facility) and have my phone fixed within about a week. Hell, ship it straight to me. I'll fix it myself. I've replaced mainboards on a couple of G3's and the G4 is 99% the same.
EDIT: Further more, if LG sold truly unlocked phones in the US, some of us more geeky/nerdy US customers wouldn't need to resort to buy international phones to use Android the way we want to use Android. That's why I decided on the N6P vs say another phone. I can't wait to have TWRP, etc. again. Makes things SO much easier.
IlyaKol said:
Anyone who says, "You bought a TWN phone, what do you expect?" is just being straight up silly. It's an LG product. Period. It shouldn't matter what model you have.
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You bought a device online that isn't your countries native device. It's quite simple really.
Grey imports might be cheaper, but everyone (or so i thought) should know that grey imports are not subject to your own countries warranty details. if you want a US warranty, buy a US LG G4.
It's the same with all grey imports, not just LG.
I don't understand what you mean by 'cheaper' or why it even matters...but how is it cheaper? This phone cost me nearly $700...same as an off contract phone purchased in the US. And now, if I don't get it fixed, I can sell it on Craigslist to someone who is willing to deal with the headache for like $100. I basically paid $100/month to use this phone. Insane. I just paid $615 for the Nexus 6P straight from Google....so actually, the G4 was more expensive than a domestic phone.
And it's not about US warranty vs non-US warranty. I'm still within a year, the ONLY warranty that should matter is manufacturer warranty and that should cover 100% of all manufacturer caused defects and shipping to said manufacturer's repair facility of choice and back to the customer. That is it. Regardless of region.
Again, I'm more mad about ME having to pay shipping than the actual wait time. It's the principle of it. And it pisses me off so much to know that the principle is being completely trampled here. Again, to use my analogy, this is akin to Infiniti USA telling me to ship my Infiniti car to Infiniti Japan (corporate) because that's where the car was put together.
EDIT: For S&G's, I just looked up the shipping info.
Cost: $33.95 (one way)
Time: 6-10 days for most large markets
That's 2 weeks one way (business days), probably 2-3 days for it to get processed/fixed, then 2 weeks back. And if they don't pay shipping back and I have to pay shipping both ways, that's $68 bucks out of my pocket for something that should have never happened but thanks to LG's terrible QC...and evidently customer service...a bunch of us TWN users will have to eat the cost on.
How is that remotely fair?
LG US and LG TWN are somewhat different entities.
You can't expect to buy a device from another country (a device that doesn't exist for sale in your country) and then expect LG US to fix an item they don't even sell.
Using your car analogy, it's like buying a car that is only sold in Canada (unrealistic but easy example), then expecting a US dealer to have spare parts and fix it for you.
This is absolutely common with the vast majority of electronics. I had no idea people were not aware of this?
Hate to be the bearer of bad news, but there are also customs fees which need to be paid on the phone both inbound and outbound. My co-worker sent his G4 to Taiwan for the bootloop problem. He paid for express shipping only to have the phone caught up in customs in Taiwan. After about a week, he finally got it released, but had to pay fees. He told me the overall cost with shipping and customs fees was $180. I have the same phone. No bootloop yet, but if it happens, I don't think I want to invest that additional amount of money to get a fix. Bought the phone for the same reason others did: I wanted a phone without carrier bloat.
the_scotsman said:
LG US and LG TWN are somewhat different entities.
You can't expect to buy a device from another country (a device that doesn't exist for sale in your country) and then expect LG US to fix an item they don't even sell.
Using your car analogy, it's like buying a car that is only sold in Canada (unrealistic but easy example), then expecting a US dealer to have spare parts and fix it for you.
This is absolutely common with the vast majority of electronics. I had no idea people were not aware of this?
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But....but...the car analogy works lol. My dealer didn't have the parts needed to fix my car (built in Japan)...so what happened? They called up Japan and were like, "Yo, homeslice. Ilya over here needs a dash harness. Ya got one? Ya do? Cool, send it over. We'll send you some cash money later. Holla!" That's basically what happened. Had to wait 2 weeks for it to arrive but once it did, my US dealer fixed my Japanese car. I guess I just don't understand WHY LG doesn't operate the same way. Maybe I have different business ethics than the honcho's at LG...*shrug*
You've helped me a lot with my various system.img's...but I just can't agree with you that this is okay or that it should be considered normal.
PD10 said:
Hate to be the bearer of bad news, but there are also customs fees which need to be paid on the phone both inbound and outbound. My co-worker sent his G4 to Taiwan for the bootloop problem. He paid for express shipping only to have the phone caught up in customs in Taiwan. After about a week, he finally got it released, but had to pay fees. He told me the overall cost with shipping and customs fees was $180. I have the same phone. No bootloop yet, but if it happens, I don't think I want to invest that additional amount of money to get a fix. Bought the phone for the same reason others did: I wanted a phone without carrier bloat.
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Ahh, forgot about customs. F that then. I'll just list the phone for sale as broken needing a new board.
On the flip side, anyone know where I can get my hands on an H815 board? I'd honestly rather pay $100 and do it myself because it would take less time and be less of a headache. I've been trying to find an H815 or even an H810 (AT&T) on Ebay that is shattered or something for around $100 but even the ones with broken screens are going for $200. I just need a board and I can get this phone back to working condition in 10 minutes.
Only one I've been able to find is this, which is way too much money: http://rounded.com/lg-g4-h815-mainboard.html?sl=en
IlyaKol said:
You've helped me a lot with my various system.img's...but I just can't agree with you that this is okay or that it should be considered normal.
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Fair enough you don't agree. But it's just how it works with electronic devices, not just phones. Always has been that way.
I just don't understand you guys.
If I bought an Taiwan or USA variant LG would simply deny the warranty because it's not from Europe.
If the store where you guys bought the phone doesn't want to take responsibility for that its their fault, not LG.
Again, LG isn't denying the repair, so you should be upset with the seller and not the company.
Here on Europe we just contact the seller (online shop) and they arrange everything,or if it's bough on a big Comercial shop we just take there and they arrange everything, or simply we go directly to customer support.
The analogy of cars it's good but these are very different things and can't be compared.
Just choose better the stores you buy from.
patalao said:
I just don't understand you guys.
If I bought an Taiwan or USA variant LG would simply deny the warranty because it's not from Europe.
If the store where you guys bought the phone doesn't want to take responsibility for that its their fault, not LG.
Again, LG isn't denying the repair, so you should be upset with the seller and not the company.
Here on Europe we just contact the seller (online shop) and they arrange everything,or if it's bough on a big Comercial shop we just take there and they arrange everything, or simply we go directly to customer support.
The analogy of cars it's good but these are very different things and can't be compared.
Just choose better the stores you buy from.
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FYI, the seller I bought it from did say they'd accept it for a repair, but they are also in Taiwan.
You're completely not reading what I'm saying and why I think it's wrong to do business that way that LG is doing business. It's okay, we can agree to disagree.
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.
My trusty Note 4 finally gave up the ghost. I've been looking everywhere to try and find a new LG V20 H918 for T-Mobile and I'm having no luck. Amazon has it listed but it appears that everyone (myself included) is getting the H910 for AT&T instead.
Any suggestions where to find a new H918 or has that ship sailed?
I bought a slightly used one used off ebay that still was on 10d, so easy to root. You have to make sure it is a trusted seller with a clean imei.
Agreed. The feedback on some of the sellers with mass quantities of "new" phones makes me cringe.
SJMarty said:
Agreed. The feedback on some of the sellers with mass quantities of "new" phones makes me cringe.
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I asked the seller what the firmware was and if he would give me the imei to check with tmo. He did and they told me it was clean. Make sure you have the tmo rep make note of your call (assuming you have an account with them). It can take 6 months for an unpaid phone to show up in their system as "unpaid." This happened to my wife's S7 edge. They shut it down. I called them and reminded them that they told me it was ok. So they turned the service back on.
If you buy from a seller who has a significant amount of total sales, they aren't going to abandon their account just to rip you off for one phone.
One other option is a pawn shop. I almost bought one there. The advantage is you can physically check the phone out, check firmware, find the imei and call tmo on the spot.
Good luck!
i was able to find a new T-Mobile LG V20 just a few weeks ago. I had to call all the T-Mobile stores around me, and finally found a franchise that had one. It had a build date 02/2017
androiddiego said:
I bought a slightly used one used off ebay that still was on 10d, so easy to root. You have to make sure it is a trusted seller with a clean imei.
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I ended up finding a new, sealed one on eBay. It's running 10d. The seller had a second one that was used. I jumped on it and took both.
I hadn't done enough homework yet and didn't realize at the time that the phone had to be 10k or older to root. When I got it, it's running 10p.
So, I'm still trying to hunt down another one...
Back in the fall of 2015 I bought a H815 LG G4 for my son. Within a few weeks it started to bootloop. Not knowing what was going on he continued to try using it until January 2016 when it finally died. Since it was not a US version LG US refused to fix it under warranty. My son bought another G4, a US991 this time.
I managed to get the H815 to Taiwan, LG there fixed it under warranty and I kept it for myself.
Both phones had been working fine until mid November this year when the US991 decided to die. I figured that was the end of that phone since the one year warranty was well and truly over but I decided what the heck, I called LG US.
I told the very polite lady that answered the phone that my almost 3 year old phone is doing nothing but show a screen that says “LG Life is Good”. She had me try a few things and then asked me for the IMEI #. She told me it was under warranty, send me a FexEx label and I send it to them.
They returned the phone the same day they received it. From what I can tell they replaced the motherboard. The phone has been working fine for a week now.
I am not happy that LG sold phones that quite clearly had issues or with the fact that we never got the android updates they promised, but I am impressed that they fixed an item that has been out of warranty fast and totally free.
Yeah they are really trying to repair their image. Unfortunately their fix isn't a real fix and just a replacement. It will likely do the same thing. Also they just made the phones substantially less powerful by disabling the cores...
In all it ruined my experience with LG as I had 2 other LG phones that had similar issues... Now I'm using an Essential PH-1 (on sale they are a great deal) and was looking at the one plus 6t or pixel 2 of 3 on sale as well as alternatives.
semass said:
Back in the fall of 2015 I bought a H815 LG G4 for my son. Within a few weeks it started to bootloop. Not knowing what was going on he continued to try using it until January 2016 when it finally died. Since it was not a US version LG US refused to fix it under warranty. My son bought another G4, a US991 this time.
I managed to get the H815 to Taiwan, LG there fixed it under warranty and I kept it for myself.
Both phones had been working fine until mid November this year when the US991 decided to die. I figured that was the end of that phone since the one year warranty was well and truly over but I decided what the heck, I called LG US.
I told the very polite lady that answered the phone that my almost 3 year old phone is doing nothing but show a screen that says “LG Life is Good”. She had me try a few things and then asked me for the IMEI #. She told me it was under warranty, send me a FexEx label and I send it to them.
They returned the phone the same day they received it. From what I can tell they replaced the motherboard. The phone has been working fine for a week now.
I am not happy that LG sold phones that quite clearly had issues or with the fact that we never got the android updates they promised, but I am impressed that they fixed an item that has been out of warranty fast and totally free.
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