Database Users

STAY AWAY FROM ASURION (sorry for yelling)

Oh man where do I start, I'm sure you all know that our power buttons have a very short life span on them well mine just kicked the bucket. No worries I say to myself I have insurance with Asurion, but look what I am having to go through. I tried to file a claim and it was denied because of 3 different reasons 1st, wrong type of claim 2nd, no coverage and 3rd, some one called in to Asurion and posed as me and filed a claim as a lost/stolen device and Asurion replaced it for this mystery person. Now I could take care of the first 2 reasons and have done so but I'm still trying to get a clear answer on the third reason. These are emails with a person who has Asurions office of the CEO in the signature so its not just a supervisor I think I'm a bit above that now but take a look you wont believe it!
First complaint to them
I called Asurion and tried to make an insurance claim as the power button on my phone is malfunctioning & I was informed that they could not submit the claim as the phone was reported "stolen". I did not make this claim & when I asked for further detail about the claim I was informed that no further information could be given unless subpoenaed by a lawyer. As a customer I have a right to get a copy of the claim made on my account. I need Asurion to prove that the replacement phone was sent to the address on my Asurion or Team Mobil application otherwise legal action will be pursued . I am disappointed at the way this issue has been handled. Please advise as to when I can expect a copy of the claim.
Response
I am with Asurion’s Office of the CEO. I received the feedback email you sent. First, I’d like to thank you for sending your comments in regard to personal information.
I apologize for the inconvenience that this has caused. The agent who advised of the information is correct. Being that these are legal documents, to received detailed claim information or copies of the claims, you must subpoena this information. You are correct in your statement regarding being a customer, you have the right to this information, it's just that in order to obtain this information, that is the process.
I can advise you that none of the claims attempted have been completed. Unfortunately, the person who made these attempts gave your name so there isn't another name listed.
The address where you can send the information is as follows:
P.O. Box 110656
Nashville, TN 37013
This will need to be put this to the attention of the legal department.
Please let me know if you have any questions
Me back to them now
I understand everything you have told me but the last bit of you're statement. You said that none of these claims have been completed. By that do you mean none of the claims I have tried to file recently? Or the claim that was filed in June 2010 for a missing phone? If you mean the claim for a missing phone was never completed then why can't I file a claim on my phone now?
Response
When I say none of the claims filed have been completed, that is in reference the initial issue of the fraudulent claims attempted in which you are trying to gain information. If the phone you received from Asurion is malfunctioning, you carrier now holds the warranty on their equipment. You will need to contact them for assistance to get another replacement device.
Please let me know if you have any questions.
Me back to them now
Thank you for responding so quickly. I have to admit now I am truly confused, you are stating in the 2 previous emails sent to me that the claim I am trying to gain information about has never been completed. If that is true then why am I unable to submit a claim now? Previously when I spoke with multiple representatives and supervisors for your company I was told that the claim I am trying to gain information on was accepted, completed, processed or whatever verbiage you all use, and a replacement phone was shipped out. Now I ask you again if this is not the case then why am I unable to file a claim currently?
The whole reason I am communicating with you now is because I was told by multiple representatives and supervisors for your company that the claim I am now trying to gain information on was processed as a legit claim and a replacement phone was shipped out. My questions for you at this point now is what is the status of this "mystery" claim? Has a replacement phone been shipped or not? If not why do your records show otherwise?
Response
The claim you referenced last year is valid. You advised that the phone you received is malfunctioning and that is why I referred you to your carrier. Malfunctions are covered under warranty however they are handled by T-Mobile. If you are asking questions about the claims mentioned in your first email where you advised those were not attempted by yourself, those claims have not been completed and nothing has been shipped. You requested to have detailed claim information and you were advised on how to obtain that.
There is no need to a new claim to be filed because if this is done so, there will be a deductible required. As I advised previously, if the phone is only malfunctioning, you can have that checked out and possibly replaced by T-Mobile.
So now it seems like nobody knows what the hell is going on so I sent one final email back and asked for the information to be told to me as a child so I could be 100% sure.
Last email to Asurion
That is how this whole issue was started. Yes, I did try to make my very first initial claim online as a malfunctioning phone and at that time my claim was rejected and I was given the instructions to contact my carrier T-mobile for further assistance. I contacted T-mobile and was informed that since I did not buy the phone from them directly I would have to contact Asurion to have the phone replaced using my insurance, the phone I have is an HTC Nexus One purchased directly from Google. I called Asurion again and spoke to a representative and explained the issues I was having with my phone. The rep told me I filed the claim wrong and it should be done as a damaged phone, she then started another claim and told me it will be reviewed and I would be contacted by phone or email with the outcome within 24hrs. I received no call or email and had to call in myself to speak with another rep who informed me that the claim was denied because I was not paying my monthly premiums and no longer covered with insurance, I contacted T-mobile again and confirmed I was in fact covered and should be able to file a claim. So I called Asurion again and spoke with a rep who verified that I am covered and that we would have to file another claim, the rep started the claim and told me that I would have to fill out an additional affidavit form. The form was sent to me via email and I faxed the form back the next day. I was told that upon receiving the form it would take 3 hours for review and I would be contacted afterwards by email or by phone, I never received a call or an email once again and had to call in to find out that my claim was denied again because somebody had filed a claim on my phone as a missing device and a replacement phone was sent out to this "mystery" person.
I pleaded with the rep there has to be something wrong here it is impossible for someone to have done this legitimately, the rep was incredibly rude and told me that there was nothing they can do and I would have to find other means of replacing the phone. I was then escalated to the supervisor and again coldly told the same thing by the supervisor. I was then escalated to the manager and got his voice mail, I left a message and was never called back or contacted in any way. At this point I was highly frustrated and called T-mobile again to see if they could do a 3 way call with the Asurion agent to get to the bottom of this. After an hour on the phone with both reps I accomplished nothing but hearing again that my claim was denied because somebody had filed a claim on my phone as a missing device and a replacement phone was sent out to this "mystery" person. This is when I decided to write my complaint and now I am trying to resolve this issue with you. You are now telling me that there has not been a claim filed on my phone for a missing device and a replacement device has not been shipped out.
So now that you have the whole story and know that almost every time I have spoken with someone there before you I have gotten different answers you have to forgive my hesitance. If you could just tell me like I am a child please.
1. If no claim has been filed on my phone as a missing device and a replacement device was not shipped, why were the reps so adamant in telling me otherwise?
2. Since you are telling me that this "mystery" claim was never completed and a replacement device was not shipped I am going to file another claim as a damaged phone can you ensure that it will be completed this time? (I am basing this question off the information given to me by you that the "mystery" claim was never completed)
3. Who would I have to contact about getting the deductible waved for what I have had to deal with? (I am also basing this question off the information given to me by you that the "mystery" claim was never completed)
So moral of the story is I'm not posting this for sympathy or empathy but to warn my fellow android and t-mobile customers is
GET INSURANCE THROUGH YOUR AUTO/HOME INSURANCE PROVIDER, STAY AWAY FROM ASURION(sorry for yelling again)

Report them to the better business bureau
Sent from my Nexus One using XDA App

Contact your Attorney Generals office and tell them about the scam these guys are running.

Dealt with them once before years ago. Never again.
Sent from my Nexus One using XDA Premium App

They already have I think a lawsuit against them for not informing customer that by getting this insurance they were receiving refurbish cellphones instead brand new cellphones for what the consumer paid for. Unfortunately All insurance companies will always benefit them rather than the customer. What I would think you should do call again and make them give you all your reports and paper work go to court and file a small lawsuit for the money you paid them since day one file every single complain Just to at least F**ck with them.

They had (past tense) a lawsuit for sending phones that cost less than the deductible, the insurance is quite clear that you can receive new or refurbished equipment (it's in pretty plain text in the brochures and in the terms) Also in the terms.. an arbitration clause... you have to try arbitration before you can take them to court or your court case will just be thrown out Plus if there's been a benefit paid at any time the insurance was had (which I think I read there has), I doubt any court would give full restitution of the premiums, so I wouldn't try that..

Input
Thanks for the input guys. After speaking with 4 reps in the OCEO (office of the CEO) they finally agreed to replace my phone for me . . . well almost. They no longer carry the Nexus One so they have agreed to let me purchase any phone and they will refund the difference minus the $130.00 deductible. So I thought about it and I'm grabbing up a G2X today. I can't wait to get this phone from T-mobile and cancel this sh***y insurance and take out a personal line for the phones value with my insurance company.

Dead Moto-G with unlocked bootloader: succesful warranty claim at Bol.com

Hi all,
I know there are some people stuck with a dead Moto G that has an unlocked bootloader and the shop where they bought it unwilling to accept the responsibility to honor warranty claims. I just received confirmation from a large online retailer - Bol.com that they are honoring my warranty claim for precisely this issue.
The defect was that the phone would not power up anymore at all; similar to a couple of cases I have read about on these forums. Important: the phone went dead within 6 months of the purchase.
The way I managed them to honor their obligations was to contact thuiswinkel-waarborg and file a complaint.
In this complaint I made sure to point out that warranty was declined without providing proof that unlocking the phone had been the cause of the defect. Since the burden of proof lies with the seller within the first 6 months, they were in breach of the regulations from thuiswinkel-waarborg by refusing the warranty claim in this manner.
The seller tried to convince the hardware service center to fix the phone under warranty but was unsuccesful. Too bad for the seller, but this is the risk they take on themselves; this has no impact on the rights to warranty that the customer has (at least in Europe)
Personally I opted to receive a full refund since during the several weeks it took to convince them I am right I got another phone. My next phone will be from a manufacturer that does not void warranty when unlocking/rooting since I can't be bothered with going through these discussions every time a phone dies (which they seem to keep doing all the time these days)
If you have further questions including details about the email and phone conversations I had with the seller please send me a PM.
Especially if you bought your phone at Bol.com you may be interested in a referral to my warranty case, in order to strengthen your own warranty claim. I will do all I can to help out any of you who are stuck in the same position and have not given up on getting compensated, as the law requires.
Cheers,
Sandor

Poor seller. He should sue motorola for exchanging the unit and/or refund full amount. That seller would never sell another motorola phone cause of this. Not a good business practice for motorola.

Semseddin said:
Poor seller. He should sue motorola for exchanging the unit and/or refund full amount. That seller would never sell another motorola phone cause of this. Not a good business practice for motorola.
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Actually, Bol.com is a giant online retailer that makes enormous amounts of profit.
They will keep selling products from manufacturers that refuse to honor warranty claims since the bottom line will still be positive for them.
In the end, a large portion of consumers so affected will never learn about their rights and simply accept their loss.
Also, there is no reason to believe that they will change their warranty policy concerning this issue either.
This means that for those who *do* know that their consumer rights are being violated they'll have to go through the same lengthy email/phone conversations I have had to endure. Hopefully, using my method and referring to my case will help smooth-en this process a bit.
As far as bad business practice is concerned; as a consumer i only care about my relationship with the reseller; it will take some time before I will start ordering goods from Bol.com again, since they made this warrantly claim such a painful experience for me. Motorola can do whatever they want in their business practices; it is not of my concern. I do care about the quality of their products however, and since they seem to be under par, i will not buy Motorola products again in the future.

Moto Care & Bootloader Unlock

Keep hearing conflicting reports regarding this. I purchased MotoCare for my 2015 MXPE and am itching to unlock the bootloader for root.
If I drop my phone and crack the screen, will MotoCare still replace it if I unlock my bootloader?
I've heard that unlocking the bootloader voids all MotoCare but I'd appreciate some extra feedback on this before I jump the gun. Much obliged!

I've been reading the same thing. I would like to know for sure one way or the other before unlocking mine.

Here is a transcript of my conversation with Motorola regarding this question:
[04:19:06 PM] Me: I would like to unlock my bootloader.
[04:19:25 PM] Me: I understand this voids the mechanical defect warranty
[04:19:54 PM] Me: I have also purchased MotoCare Plus. I want to confirm that accidental damage would still be covered if I unlock my bootloader.
[04:20:08 PM] Francis: I will do my best to help you.
[04:20:40 PM] Francis: Yes, you are correct, it will void the warranty and the Moto Care plan will also be terminated if you will unlock the boot loader of your phone.
[04:21:12 PM] Me: That does not make sense; if I crack my screen that has nothing to do with the bootloader
[04:21:55 PM] Francis: Yes, my apologies but it is the policy that if you have a Moto Care and your phone doesn't have an unlockable boot loader, it will also be void.

judolphin said:
Here is a transcript of my conversation with Motorola regarding this question:
[04:19:06 PM] Me: I would like to unlock my bootloader.
[04:19:25 PM] Me: I understand this voids the mechanical defect warranty
[04:19:54 PM] Me: I have also purchased MotoCare Plus. I want to confirm that accidental damage would still be covered if I unlock my bootloader.
[04:20:08 PM] Francis: I will do my best to help you.
[04:20:40 PM] Francis: Yes, you are correct, it will void the warranty and the Moto Care plan will also be terminated if you will unlock the boot loader of your phone.
[04:21:12 PM] Me: That does not make sense; if I crack my screen that has nothing to do with the bootloader
[04:21:55 PM] Francis: Yes, my apologies but it is the policy that if you have a Moto Care and your phone doesn't have an unlockable boot loader, it will also be void.
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Click to collapse
I have a saved chat transcript where the rep told me the opposite. She said it voids warranty but moto care would still cover any physical damage.
I'm rolling the dice and I'll use the chat transcript if I need to use the motocare and they try to deny it.
You might try chatting again, you'll likely get another answer. I can't imagine a software modification could void an accidental damage policy...

samwathegreat said:
I have a saved chat transcript where the rep told me the opposite. She said it voids warranty but moto care would still cover any physical damage.
I'm rolling the dice and I'll use the chat transcript if I need to use the motocare and they try to deny it.
You might try chatting again, you'll likely get another answer. I can't imagine a software modification could void an accidental damage policy...
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Click to collapse
Did anyone notice that the rep said "it is the policy that if you have a Moto Care and your phone doesn't have an unlockable boot loader, it will also be void."
Interesting choice of words...

I hate how vague they are. I have chatted with two different reps also, both gave opposite answers. If you read the terms here: https://motorola-global-portal.cust...85047216/redirect/1/filename/Boot_revised.pdf
It does sound like it voids ALL warranties.
14. This agreement supersedes all others. This agreement supersedes any conflicting terms or conditions including a) those originally provided with this device; b) any terms of sale; and c) any wireless service terms and conditions, and is binding on you and your successors.
USER ACKNOWLEDGES AND AGREES THAT ALL SUCH WARRANTIES ARE HEREBY EXCLUDED AND THAT ALL UNLOCKED DEVICES ARE PROVIDED "AS IS," WITH NO WARRANTY OF ANY KIND
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Click to collapse

Moto care isn't a warranty though. If it says somewhere in the agreement that it is than it would be void if unlocked. I had an issue with the 14 x . the screen broke. They knew I was rooted so wouldn't replace it for free but they let me use moto care for a replacement.

This question seems to come up every couple of weeks. At least in the US, Moto has stated that they will not (or are not supposed to) deny warranty coverage for HARDWARE issues regardless of the bootloader status.
Refer to this thread from the Moto official forums: https://forums.motorola.com/comment/982820

[UK] Moto X Force [xt1580] WARRANTY CLAIM

Hi All,
Can anyone help me here.
I had a Moto X Force, which has had it's bootloader unlocked.
I relocked it, but the "tamper" message in the bootloader was still present.
My Moto X Force was faced with the dreaded "GREEN LINE" hardware fault.
I had returned it for a screen repair, only to be told by Moto that my Warranty is VOID because of the unlocked bootloader.
They are now asking for £14.40 for the return of my item.
I have emailed them asking for a call back as it is a manufacture defect, nothing related to the software or bootloader.
At a lost here, even resorted to tweeting their Moto UK twitter account.
Any advice will be grateful.
Never buying anything but a Nexus device in the future.
UPDATE: Latest response from Motorola.
Thank you for contacting Motorola.
In addition to my colleague's previous e-mail, I would like to inform you that rooting might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage. Once your phone is rooted, your device is no longer covered by the Motorola warranty, even if they appear unrelated to rooting the phone. You can find the warranty terms as a little foldable card in the box of your phone, or on our website.
I apologise that we can not help you any further regarding a repair.
I am now using resolver.co.uk to help me deal with this complaint.
Final Update - Sorted!
Motorola sent me an X code and I was able to create a new order on their website.

khan1989 said:
Hi All,
Can anyone help me here.
I had a Moto X Force, which has had it's bootloader unlocked.
I relocked it, but the "tamper" message in the bootloader was still present.
My Moto X Force was faced with the dreaded "GREEN LINE" hardware fault.
I had returned it for a screen repair, only to be told by Moto that my Warranty is VOID because of the unlocked bootloader.
They are now asking for £14.40 for the return of my item.
I have emailed them asking for a call back as it is a manufacture defect, nothing related to the software or bootloader.
At a lost here, even resorted to tweeting their Moto UK twitter account.
Any advice will be grateful.
Never buying anything but a Nexus device in the future.
UPDATE: Latest response from Motorola.
Thank you for contacting Motorola.
In addition to my colleague's previous e-mail, I would like to inform you that rooting might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage. Once your phone is rooted, your device is no longer covered by the Motorola warranty, even if they appear unrelated to rooting the phone. You can find the warranty terms as a little foldable card in the box of your phone, or on our website.
I apologise that we can not help you any further regarding a repair.
I am now using resolver.co.uk to help me deal with this complaint.
I will keep this thread updated.
Click to expand...
Click to collapse
pay the money to get your phone back, then open a dispute with your credit card company.

Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801

asuhoops8628 said:
pay the money to get your phone back, then open a dispute with your credit card company.
Click to expand...
Click to collapse
I didn't buy it with a credit card, I bought the phone outright with my debit card.
I don't want to pay, as I feel no one will ever fix the phone. It is still faulty.

TycerX said:
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
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Click to collapse
Thanks for this. I read something similar from this reddit post, but nice to read a thread on xda.
https://www.reddit.com/r/Android/comments/2r8nqa/phones_with_warranty_friendly_rootbootloader/
In EU rooted phones do not loose vendors' warranty, but it is hard to enforce. You have been warned.

I'm about to go through exactly the same thing. Facing the green line issue as well (UK)

Elhrimnir said:
I'm about to go through exactly the same thing. Facing the green line issue as well (UK)
Click to expand...
Click to collapse
Did you unlock your bootloader? There's tools for moto style / pure to hide the tamper logo but none for the force yet. Hardly any development on this as the US cousin droid turbo 2's bootloader cannot be unlocked.
If you return this phone with your bootloader unlocked, they WILL void your warranty, relocking it isn't good enough.
I will keep this post updated with my experience, if I manage to get Motorola to honour their warranty I'm sure you would be able to.
Good luck.

I have also had issues with hardware and warranty. I bought an x force brand new and boxed from ebay only to find it would not recognise any sd card i put in it. I opened a request to return for repair under warranty but i made clear to them thai did not have a retail receipt but rather an invoice from the person i bought the phone. They got back to me a day later to inform me that warranty repair was not covered because i did not buy it in a shop and the shop or officialy recognised retailer reciept is all they would recognise. I have decided to keep the phone as is with 32gb storage. I do not use alot of storage and 32gb is ample for me but i am pissed at lenovo attitude because the phone is in warranty regardless of how i bought it. I just pray i dont get this green line situation that some people have been having as i will have to just suck it up and live with that also.

Companies have to realise they can't make up their own laws lol. You are in the right so keep up the fight!

Good news, they have offered to send me a brand new replacement, I will update everyone with the details as soon as it's confirmed! (don't want to rock the boat!)

So after an angry reply from me
This is utter nonsense, why was I not told this before sending the phone out.
My "retailer" is the Motorola store as I bough it directly from your site.
The fault on the phone is wide spread across these devices and well
documented online.
For your support team to not honour the warranty on a pre-existing fault on
such an expensive device is absolutely absurd.
I am familiar with the warranty terms, however I am also aware of my
statutory rights.
I will be seeking counsel as I believe I am being treated unfairly for
a manufacturer defect.
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I received a response from them the next day.
I will have to check this matter with the relevant department in order to check if there is still something that we can do for you, however I can not promise anything yet.
Click to expand...
Click to collapse
That was on a Friday. The following week Monday I received my good news.
Thank you for your patience.
I am happy to inform you that the decision has been made to provide you with a replacement phone. We will send your Motorola phone to our repair centre in Germany so that an X-code can be created. With the X-code you can create your phone via our MotoMaker builder.
Please let us know if you wish to proceed.
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Click to collapse
2 Weeks later, and I was issued with an "X" Code which I could use to redesign my phone (chose the back colour to be Black over Red this time, as the Red gets dirty easily).
Ordered it immediately, and today I have received my new phone.
I was without my phone for 40 days, the issue had developed earlier, but I was unable to return it at that time.
Sufficed to say, I will not be rooting my phone this time round, with the hope that they will honour their 4 year warranty on this "shatterproof" screen if it ever gets damaged.
This will be my last ever Motorola phone, as this entire ordeal was just tiresome, I will be sticking to the Nexus range from now on.
TycerX said:
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
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Click to collapse
Thanks again TycerX for pointing out that thread, it really helped.

khan1989 said:
Did you unlock your bootloader? There's tools for moto style / pure to hide the tamper logo but none for the force yet. Hardly any development on this as the US cousin droid turbo 2's bootloader cannot be unlocked.
If you return this phone with your bootloader unlocked, they WILL void your warranty, relocking it isn't good enough.
I will keep this post updated with my experience, if I manage to get Motorola to honour their warranty I'm sure you would be able to.
Good luck.
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Click to collapse
I relocked the boot loader, and got it back to unmodified software status, and I managed to hide the tamper flag on the logo, however I assume the tamper flag is still buried in the phone somewhere. It's currently in 'awaiting component' status so I assume they're replacing the display rather than sending a new one.

Elhrimnir said:
I relocked the boot loader, and got it back to unmodified software status, and I managed to hide the tamper flag on the logo, however I assume the tamper flag is still buried in the phone somewhere. It's currently in 'awaiting component' status so I assume they're replacing the display rather than sending a new one.
Click to expand...
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How did you get the "unmodified software status" with a custom boot logo?
As soon as I flashed back the normal boot logo, it changed my software status to unmodified again.

khan1989 said:
How did you get the "unmodified software status" with a custom boot logo?
As soon as I flashed back the normal boot logo, it changed my software status to unmodified again.
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Click to collapse
It was a right pain in the ass. I first had to re-unlock the bootloader, flash down to 5.1.1 to get unmodified software status, then update via ota to get back to 6 and keep the software status, then reflash 6 while relocking the boot loader (apparently the 5.1.1 software I had wasn't signed or something idk), and then flash the logo. I rebooted the boot loader and phone a few times to triple check and it all looked normal!

Elhrimnir said:
It was a right pain in the ass. I first had to re-unlock the bootloader, flash down to 5.1.1 to get unmodified software status, then update via ota to get back to 6 and keep the software status, then reflash 6 while relocking the boot loader (apparently the 5.1.1 software I had wasn't signed or something idk), and then flash the logo. I rebooted the boot loader and phone a few times to triple check and it all looked normal!
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Wow, that could work, as I was sent images of the bootloader highlighting the "modified" status from Motorola who received it from the phone repair company.
Well I was told immediately by Motorola that my phone was voided and they sent me an invoice to pay for handling fees, so it seems like your's has gone through.
Good luck :good:

khan1989 said:
Wow, that could work, as I was sent images of the bootloader highlighting the "modified" status from Motorola who received it from the phone repair company.
Well I was told immediately by Motorola that my phone was voided and they sent me an invoice to pay for handling fees, so it seems like your's has gone through.
Good luck :good:
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Thanks! Interesting that they decided to replace rather than repair yours though... I wonder if that was to get it back to unmodified status for any future repairs or something.

Elhrimnir said:
Thanks! Interesting that they decided to replace rather than repair yours though... I wonder if that was to get it back to unmodified status for any future repairs or something.
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I'm sure it was because I complained and had a pending case with resolver at the time.

Not sure if you have had your iasue sorted, but I was told to send my phone to SBE and it said awaiting component for about 3 weeks. Just this last week i contacted Motorala for an update and within a day they sent me an X code to get a new phone and scrapped my old phone.

Hardware warranty after root

Hi. I want to ask you if the warranty still exists for hardware parts like screen and charging port I m rooted. Has anyone any on warranty repair experience? My screen has a big yellow shadow on the upper right side and in every corner. Also charging port doesn't support fast charge anymore. Phone charges slower than a turtle. Also after Nougat update I have some WiFi losses. I m on stock Nougat.
Thanks in advanced.

Moto can and will refuse to work on any device that has the bootloader unlocked.

It depends on where you live, in my country repair shops generally don't check bootloader status because they're getting money from repairs. Few years before I was playing with my unlocked xperia and I killed bootloader - repair shop changed my mootherboard for free no quesion asked.

iks8 said:
It depends on where you live, in my country repair shops generally don't check bootloader status because they're getting money from repairs. Few years before I was playing with my unlocked xperia and I killed bootloader - repair shop changed my mootherboard for free no quesion asked.
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No legit shop that does regular business with Moto will do this repair... because when they submit for reimbursement for the work to Moto and the SN or IMEI is checked, it will come back flagged as unlocked and the shop doesn't get paid.
Moto is SUPER strict on this policy, it is all over their documents and things you have to agree to when you unlock your device... Once the code is issue, you are voluntarily agreeing to forfeiting your warranty. The ONLY time this doesn't apply is in some EU countries to do local laws specifically about this.

Psadim said:
Hi. I want to ask you if the warranty still exists for hardware parts like screen and charging port I m rooted. Has anyone any on warranty repair experience? My screen has a big yellow shadow on the upper right side and in every corner. Also charging port doesn't support fast charge anymore. Phone charges slower than a turtle. Also after Nougat update I have some WiFi losses. I m on stock Nougat.
Thanks in advanced.
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Technically no. All the stuff you agreed to when you requested the unlock token voided the warranty. When the device was new a Moto forum admin posted a slightly friendlier interpretation: https://forums.lenovo.com/t5/Moto-X-Pure-Moto-X-Style/Bootloader-Policy-re-Warranty-for-Pure-Style/m-p/3202233#M5570.
However, most experiences I've heard people relay on here involve Moto outright refusing to touch devices with an unlocked bootloader, even when customers were willing to pay for repair and not trying to collect on a warranty claim. Elevating the issue in their forums might get you some traction with a knowledgeable employee instead of front-line customer support drones, but I wouldn't get your hopes up. By most accounts Lenovo's customer service is #%[email protected]

Thank you all for your replies. Seems like I m gonna sell it for a carrot.

I 'm back again.
I downgrade from nougat to MM, and then i did an update for MM.
While the phone was updating suddenly it crashed and never turned on again.
Computer recognize it with a mysterious code.
It's rooted. I called motorola and i asked for help.
They told me its in a 2 years EU warranty when they checked my IMEI, and that i ve got 1 month left.
After that, i asked them in which cases my smartphone isn't covered from that warranty and they told me only if the screen or motherboard are broken. Which are not.
They are sending me a courier tomorrow to receive it.
Any ideas? Should i send it or should i wait for a blank file to restore it on my own? They may charge me or they may repair it in warranty?
Thanks for your help!

In EU you should send it for warranty repair.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html @Psadim

dzidexx said:
In EU you should send it for warranty repair.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html @Psadim
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Thank you very much, if they tell me anything about root, i ll send them this.