Database Users

Motorola isn't a good company in terms of warranty

Hello guys
In many threads, I saw that unlocking the bootloader won't void the warranty but in the live chat they have a different opinion. Take a look at my conversation and what they told me (I'm Anastasios and motorola is the other guy)
Code:
Santhosh: Hi, my name is Santhosh. How may I help you?
Anastasios: Hello, I want to know about voiding the warranty. Does the warranty breaks if you unlock the bootloader?
Santhosh: I will do my best to help you with this. Before we move any further, would you please help me confirm your email, location and phone we are dealing with?
Anastasios: My email is tasos****@gmail.com, Location Greece and the phone is moto e 2nd gen 4g xt1524
Santhosh: Thanks for the information.
Santhosh: Yes unlocking the bootloader voids the warranty of the mobile.
Anastasios: But take a look here. http://fsfe.org/freesoftware/legal/flashingdevices.en.html
Anastasios: it says that unlocking the bootloader isn't a sufficient reason to breaks the warranty in the europe
Santhosh: Please go through the agreement details when you start the bootloader unlocking it clearly states the warranty void.
Anastasios: so, you say that the stuff the europe counsil decides are not of your bussiness. Here the official article about the rights of the consumer http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:31999L0044&from=EN
Santhosh: Please go through the warranty policy information on this page.
Santhosh: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
Anastasios: Yeah, but you still did not gave me the wanted anwser. The Europe Laws say different things that you claim. So what shoud I do? Should I listen to the europe or to you (motorola)?
Santhosh: Only when you accept these conditions and go to the next page you can unlock the bootloader. Unlocking the bootloader voids the warranty of the mobile.
Santhosh: You can go through the legal terms here. https://motorola-global-portal.custhelp.com/ci/fattach/get/741421/1385047216/redirect/1/filename/Boot_revised.pdf
Anastasios: In every single site that it is for the unlocking part, claim that unlocking the bootloader won't void the warranty if you live in Europe. Is that wrong?
Santhosh: We request you check our official website conditions to unlock the bootloader.
Anastasios: ok then thanks.You won a thread in the XDA forum about how bad are you in terms of warranty and legal stuff. BYE
You have disconnected.

lol now tell me which company allow their users to unlock their bootloader without voiding the warianty?
first example, Sony:
Voiding the warranty
If you unlock the boot loader, you may void the warranty of your device and/or any warranty from your operator. See your device’s warranty statement for details. Additionally, due to the modified device software, Sony’s repair network will likely have to replace key components before it can properly test, repair and verify your device using our repair tools and software. Consequently, if Sony performs a warranty repair, Sony will likely charge you a significant service fee for the additional costs caused by your modification of the software.
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iks8 said:
lol now tell me which company allow their users to unlock their bootloader without voiding the warianty?
first example, Sony:
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I wont disagree but in the unlock threads it says that in Europe the warranty cant be broken that easy

correct.
The companys can write their own warranty rules of course.
But relevant is only what is given here by european and local country law if they sell stuff here.
So, the law overrules their own warranty if there are any differences, esp. in area of the private consumer.
In B2B contracts in contrast, the contract part like warranty can overwrite the llaw, as I once understood.

EB20XY said:
correct.
The companys can write their own warranty rules of course.
But relevant is only what is given here by european and local country law if they sell stuff here.
So, the law overrules their own warranty if there are any differences, esp. in area of the private consumer.
In B2B contracts in contrast, the contract part like warranty can overwrite the llaw, as I once understood.
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So If I unlock my moto I will have the warranty?

t-shock said:
So If I unlock my moto I will have the warranty?
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Depends on where you live. I had s4 with knox tripped. But phone completely died. Couldn't access anything except qcom usb. I'm 100% sure they still could look if it was tripped but I doubt the could say its your fault because you did something wrong.
Same was with my G3 just died but I don't know if I was rooted then.
Though blame people for unlocking bootloader to upgrade Motorola E 2nd Gen should not affect it (theoretically) since you flash their system which only hasn't reach your country. Well I'll see what they say about it. If it wasn't for the waterproof I Would risk it to fix the sim reader myself.
Now I won't so hope warranty will be cover this. Ill stay tuned. and yes I have my bootloader unlocked. And warranty should cover this up for two years.
Sent from my LG-D855 using Tapatalk

Question about unlocking bootloader and warranty...

I've been reading on this for about a month since I got my Moto X Pure, and I'm a little confused on the subject because no one seems to give a clear answer.
Some have said that if I unlock bootloader, I'll lose my warranty in whole. Others have said that if I unlock, then only damages related to software are not covered but physical damages are.
Can someone clarify for me which is the truth? I would at least like to keep my physical damage warranty if possible. It's all I really care about. I don't plan on flashing custom ROMs.

BlueNeonPinkie said:
I've been reading on this for about a month since I got my Moto X Pure, and I'm a little confused on the subject because no one seems to give a clear answer.
Some have said that if I unlock bootloader, I'll lose my warranty in whole. Others have said that if I unlock, then only damages related to software are not covered but physical damages are.
Can someone clarify for me which is the truth? I would at least like to keep my physical damage warranty if possible. It's all I really care about. I don't plan on flashing custom ROMs.
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The Motorola Forum Manager said that hardware related incidents are still covered as long as it cant be traced back to software. I'd take that with a grain of salt but that's the best clarification anyone from Motorola has given.

My cpu is faulty, and can't run the Marshmallow update. It can't stream music, and scrolls very choppy and laggy. Im unlocked and rooted, and MM ROMS work fine, just not stock MM. I've returned to lollipop half a dozen times and taken the update. I've even tried flashing the flashable MM zip. Always with the same result. So I contacted them to see if they'd let me send it in due to the CPU not functioning like everyone else's. I haven't heard back yet - but I guess I'm about to find out what they think of an unlocked bootloader!!! Samsung never cared about Knox being tripped. I'm hoping Motorola doesn't care either and just chucks it in the junk pile.

brholt6 said:
The Motorola Forum Manager said that hardware related incidents are still covered as long as it cant be traced back to software. I'd take that with a grain of salt but that's the best clarification anyone from Motorola has given.
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Here is an email chain from Motorola for my Moto X Pure (Style) which I had broken the screen and opted to pay them for a out-of-warranty damage repair.
So there you go, that's what happened to me. No "warranty" on my "out-of-warranty" repair for an unlocked bootloader. I will be sending feedback to Motorola.
Subject
FWD
Discussion Thread
Response Via Email (Fredy xxxxxxx xxxxxxx xxxxx) 02/29/2016 04:03 PM
dear MyNameHere here is the address were you can send your feedback
Executive Customer Relations Department
Motorola Mobility
222 Merchandise Mart Plaza
Chicago, IL 60652
Response Via Email (GABRIELA Axxxxxxx Gxxxx Axxxxxxx) 02/29/2016 01:59 PM
Dear MyNameHere,
This email is regarding a pending case about your Motorola device
.
We really apologize for the inconvenience but the device that you recently submit for repair was received with the bootloader unlocked, unfortunately that issue voids the standard warranty, so in this case we will ship your device back to you unrepaired.
If you have any question please call Motorola Repair Escalation Support Team at 1-888-355-8422. Operating hours are Monday through Friday 8am-8pm (EST). Please reference case number xxxxxx-xxxxxx when you call in.
Thank you,
Gaby A.
Motorola Repair Escalation Support Team​

mdkathon said:
Here is an email chain from Motorola for my Moto X Pure (Style) which I had broken the screen and opted to pay them for a out-of-warranty damage repair.
So there you go, that's what happened to me. No "warranty" on my "out-of-warranty" repair for an unlocked bootloader. I will be sending feedback to Motorola.
Subject
FWD
Discussion Thread
Response Via Email (Fredy Amilcar Barrera Ayala)02/29/2016 04:03 PM
dear MyNameHere here is the address were you can send your feedback
Executive Customer Relations Department
Motorola Mobility
222 Merchandise Mart Plaza
Chicago, IL 60652
Response Via Email (GABRIELA ALEJANDRA GOMEZ ARRIOLA)02/29/2016 01:59 PM
Dear MyNameHere,
This email is regarding a pending case about your Motorola device
.
We really apologize for the inconvenience but the device that you recently submit for repair was received with the bootloader unlocked, unfortunately that issue voids the standard warranty, so in this case we will ship your device back to you unrepaired.
If you have any question please call Motorola Repair Escalation Support Team at 1-888-355-8422. Operating hours are Monday through Friday 8am-8pm (EST). Please reference case number xxxxxx-xxxxxx when you call in.
Thank you,
Gaby A.
Motorola Repair Escalation Support Team​
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I would take this over to the Motorola Owners forum and quote Matt the forum moderator in the unlocked bootloader thread (don't have a link on me at the moment, sorry). He may be able to help you out. Also, did you have Moto Care by chance?

Hopefully my 2 years of Moto Care won't be a waste then..
Sent from my XT1575 using Tapatalk

mdkathon said:
Here is an email chain from Motorola for my Moto X Pure (Style) which I had broken the screen and opted to pay them for a out-of-warranty damage repair.
So there you go, that's what happened to me. No "warranty" on my "out-of-warranty" repair for an unlocked bootloader. I will be sending feedback to Motorola.
Subject
FWD
Discussion Thread
Response Via Email (Fredy xxxxxxx xxxxxxx xxxxx)02/29/2016 04:03 PM
dear MyNameHere here is the address were you can send your feedback
Executive Customer Relations Department
Motorola Mobility
222 Merchandise Mart Plaza
Chicago, IL 60652
Response Via Email (GABRIELA Axxxxxxx Gxxxx Axxxxxxx)02/29/2016 01:59 PM
Dear MyNameHere,
This email is regarding a pending case about your Motorola device
.
We really apologize for the inconvenience but the device that you recently submit for repair was received with the bootloader unlocked, unfortunately that issue voids the standard warranty, so in this case we will ship your device back to you unrepaired.
If you have any question please call Motorola Repair Escalation Support Team at 1-888-355-8422. Operating hours are Monday through Friday 8am-8pm (EST). Please reference case number xxxxxx-xxxxxx when you call in.
Thank you,
Gaby A.
Motorola Repair Escalation Support Team​
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Were you able to speak to someone else about getting the repair done?

I put in a warranty request today due to a probable faulty camera sensor causing blurry photos. I am going to lock the bootloader before I send it back but why even offer a warranty with a phone where 90% of the people bought one to have an unlocked phone? Seems really silly.

warranty???

I bought warranty when I bought my moto x pure but I unlocked the bootloader and rooted it, if I flash the factory images form the Motorola website and relocked it would I get my warranty back?

No... did you not read the T&C that were shown to you several times before you unlocked you device?
Once you submit your code to have Moto generate the unlock code and they successfully generate the email to you, your warranty is gone, doesn't even matter if you every use the code and never unlock it at all, your warranty is void.
You have only yourself to blame. Unless you have a Developer Edition device, once you get the unlock code, your device is no longer covered by the Motorola warranty; in other words, please don't blame us if things go wrong, even if they appear unrelated to unlocking the bootloader.
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and
THE FOLLOWING APPLIES TO ALL UNLOCKED DEVICES EXCEPT FOR DEVELOPER EDITION DEVICES. BY OBTAINING THE UNLOCK CODE FOR THIS DEVICE, IRRESPECTIVE OF WHETHER THE DEVICE'S BOOTLOADER IS SUBSEQUENTLY UNLOCKED OR ITS SOFTWARE OR OPERATING SYSTEM IS MODIFIED, USER AGREES TO WAIVE AND VOID ALL WARRANTIES THAT MAY HAVE BEEN PROVIDED BY MOTOROLA, BOTH EXPRESS AND IMPLIED, INCLUDING ANY WRITTEN WARRANTY THAT ACCOMPANIED THE DEVICE AT THE TIME OF PURCHASE OR DELIVERY, AND AGREES THAT ANY RIGHTS OR REMEDIES PROVIDED BY SUCH A WARRANTY ARE NULL AND VOID. MOTOROLA MAKES NO WARRANTIES OF ANY KIND AND DISCLAIMS ALL WARRANTIES OF EVERY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION WITH AN UNLOCKED DEVICE. USER ACKNOWLEDGES AND AGREES THAT ALL SUCH WARRANTIES ARE HEREBY EXCLUDED AND THAT ALL UNLOCKED DEVICES ARE PROVIDED "AS IS," WITH NO WARRANTY OF ANY KIND
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It was very clearly spelled out during the process to get the unlock code. To sum it up: get the unlock code for your device and you no longer have a warranty. The moment that code was given to you, your phone is no longer covered. Doesn't matter if you use the code or not, relock, or anything else. To get the unlock code from Motorola, you had to accept the terms of doing so. Doesn't matter if you read them or not or even if you failed to understand them.

uriearos said:
I bought warranty when I bought my moto x pure but I unlocked the bootloader and rooted it, if I flash the factory images form the Motorola website and relocked it would I get my warranty back?
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Who did you buy the warranty from? If it was BB or somewhere like that just reflash the boot screen. They won't check the status before exchanging it.

ahhfishstix said:
Who did you buy the warranty from? If it was BB or somewhere like that just reflash the boot screen. They won't check the status before exchanging it.
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Although this might work, you do realize it is wrong and possibly illegal?
Sent from my Motorola XT1575 using XDA Labs

Manufacturer warranty, yes. But I'm not talking about a moto warranty. Bb won't touch a rooted phone, but if you return to stock they will replace under a GSP plan.

ahhfishstix said:
Manufacturer warranty, yes. But I'm not talking about a moto warranty. Bb won't touch a rooted phone, but if you return to stock they will replace under a GSP plan.
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True enough! I got you now.
Sent from my Motorola XT1575 using XDA Labs

bootloader and best buy

Just curious. I have the one year geek squad protection where if the phone breaks, there's a small deductible to replace it. They send device to me, I send this one back.
It hasn't broken. But if I decide to unlock bootloader and something happens to phone, is it communicated to best buy that my bootloader had been unlocked?
Been fighting the urge to unlock and root for that reason

You should be good. Besides unlock bootloader doesn't void warranty for hardware defects.

JoRocker said:
You should be good. Besides unlock bootloader doesn't void warranty for hardware defects.
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If that is true, I will unlock. Do you have a link to a Motorola statement regarding that?

Nope, pretty sure it's a law. Google's your best friend

JoRocker said:
Nope, pretty sure it's a law. Google's your best friend
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Ah yes a law, I agree there.
In reality they still refuse the guarantee and you can go to court to force them to act in conformity with that law, and that is too expensive, too long and too much of a hassle. So you wind up paying for the repair anyway.
(Or buying another device)

Bump
Just curious if anyone has a definitive answer?

slaytanic said:
Bump
Just curious if anyone has a definitive answer?
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In the US, and most non-EU countries, this is clearly spelled out in their T&C of unlocking... Read them, once Moto generates the unlock code and sends it to you, regardless if you actually unlock the bootloader or even receive the email, your warranty is completely null and void.
As far as Geek Squad warranty, I can't say for certain... you will need to read their T&C thoroughly, if there is a clause that says the factory warranty is voided or anything like that you are out of luck. I would say ask them, but BB employees don't know that much about these. I can tell you that Asurion still covers devices with unlocked bootloaders, whether that is because they don't know/check or it doesn't matter I can't answer.
And regardless of what any of this says, personal experience backs this up... I know several people who have gotten Moto devices and unlocked them, and some have tried to submit warranty claims of things that were OBVIOUSLY hardware based, and nothing... Moto won't even discuss it. The worst part is, you might not find out until you send it in. The system will allow you to submit a claim, and get an RMA, you send it in and then it just comes back later saying irreparable due to unlocked bootloader.
This all applies UNLESS you purchased your device in -AND- live in an EU country... that is a completely different thing.
Note the bold text:
5. The following applies to all devices, except for Developer Edition devices:
Obtaining an unlock code voids all warranties. Once you get the unlock code, your
device is no longer covered by the Motorola warranty, or any other warranty provided
with the device. Neither Motorola, nor your wireless carrier shall have any duty to
provide warranty or customer support for unlocked devices.
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8. Once you get the unlock code, you are on your own. Motorola has no way of
knowing what you will do with your device once it is unlocked, and therefore once you
get the unlock code, you agree that Motorola is not liable for any damages.
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13. Do not accept Motorola software upgrades. You agree that Motorola has no obligation
to upgrade or otherwise support your device once it has been unlocked. In fact, we
strongly recommend against accepting and/or downloading any Motorola software
updates/upgrades, as these could damage your phone
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Oh, and you can't take them to court either...
15. Mandatory arbitration of any claims. You agree to arbitrate any and all claims related
to this Agreement and/or an unlocked device other than those involving intellectual
property or unfair competition claims. The arbitration will be governed by the Commercial
Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes
(collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified
by this Agreement, and will be administered by the AAA. The AAA Rules are available
online at adr.org, or by calling the AAA at 1*800*778*7879.
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Oh, and this one is funny... Once you unlock your device you cannot sell it or even give it away, only you can use it forever:
4. Devices that have been unlocked are for your personal use only. Once you unlock
the device, you can only use it for your personal use, and may not sell or otherwise
transfer the device.
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- Source

How to claim warranty after relocking bootloader

I had recently rooted my moto g5 plus and due to battery issues had to relock the bootloader before taking it to the service center.
After examining the device, the service center asked me if it was rooted earlier to which I replied Yes and then they told me that the device has void its warranty since the device was rooted.
Now that I had relocked the bootloader, can I not claim the device warranty now?
Please show me a direction here.

22sumit said:
I had recently rooted my moto g5 plus and due to battery issues had to relock the bootloader before taking it to the service center.
After examining the device, the service center asked me if it was rooted earlier to which I replied Yes and then they told me that the device has void its warranty since the device was rooted.
Now that I had relocked the bootloader, can I not claim the device warranty now?
Please show me a direction here.
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Click to collapse
I don't think you can get your warranty back. Some say that once you issue an unlock code, your warranty gets void even if you use the code to unlock bootloader or not. I do hope that you get your warranty back and get your phone fixed. Anyways, you could've just told them that it wasn't rooted

psychopac said:
I don't think you can get your warranty back. Some say that once you issue an unlock code, your warranty gets void even if you use the code to unlock bootloader or not. I do hope that you get your warranty back and get your phone fixed. Anyways, you could've just told them that it wasn't rooted
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My bad, I couldn't lie it to them coz they had evidence that the bootloader was unlocked earlier.

22sumit said:
My bad, I couldn't lie it to them coz they had evidence that the bootloader was unlocked earlier.
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Was it locked when you gave the phone to them?
I remember I had a Moto E2 which was running a custom ROM and the phone was in warranty and when it's speaker started going bonkers, I just flashed the fastboot ROM and locked the bootloader (I think so) and took it to service center and they fixed it for free. Actually, the speaker grill had accumulated some dust and that was interfering with the sound output so they opened the phone and cleaned the speaker.

psychopac said:
Was it locked when you gave the phone to them?
I remember I had a Moto E2 which was running a custom ROM and the phone was in warranty and when it's speaker started going bonkers, I just flashed the fastboot ROM and locked the bootloader (I think so) and took it to service center and they fixed it for free. Actually, the speaker grill had accumulated some dust and that was interfering with the sound output so they opened the phone and cleaned the speaker.
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Yes relocked it last night and flashed the stock fastboot images as well.
First they did the same in the holy name of software update and then finally giving up to the final conclusion that the battery needed replacement. I left the mobile with them until they told me on call that they'll be charging Rs 1500 for the replacement since the device was rooted. Sometimes even I think that had I lied to them, they might had considered replacing it at no extra cost.

22sumit said:
Yes relocked it last night and flashed the stock fastboot images as well.
First they did the same in the holy name of software update and then finally giving up to the final conclusion that the battery needed replacement. I left the mobile with them until they told me on call that they'll be charging Rs 1500 for the replacement since the device was rooted. Sometimes even I think that had I lied to them, they might had considered replacing it at no extra cost.
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I wonder what would changing the battery has to do with a fault on the screen?

psychopac said:
I wonder what would changing the battery has to do with a fault on the screen?
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It's actually a battery issue

I don't think you understand... you VOLUNTARILY gave up your warranty when the unlock code was issued, regardless of whether you actually unlocked the bootloader or not. You cannot "get your warranty back" in any way. Did you not read ANY of the multiple warnings when you unlocked your phone, it is presented very clearly at least 3 times before you actually commit to getting the code.

It depends on the country you live in. A company can't get you to accept something like that and make you give up a right given to you by law. Check your local consumer laws, you might still be able to get it fixed under warranty.
I know that in the EU, Australia, New Zealand etc a company cannot waive the rights of a user under the local consumer laws by just getting you to accept some stupid disclaimer.

syl0n said:
It depends on the country you live in. A company can't get you to accept something like that and make you give up a right given to you by law. Check your local consumer laws, you might still be able to get it fixed under warranty.
I know that in the EU, Australia, New Zealand etc a company cannot waive the rights of a user under the local consumer laws by just getting you to accept some stupid disclaimer.
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Most EU countries that is partially true, depending on your country, I will elaborate in a second... I was unaware there were similar laws in Australia or New Zealand...
The situation is quite complicated, at least in Germany, but most likely this applies to most EU countries. There are two different types of warranty. First, the manufacturer warranty / express warranty (Garantie), which is entirely voluntary and the manufacturer dictates its terms. Second, there is the implied warranty (Gewährleistung), which is regulated by law and exercised by the seller.
Under express warranty, manufacturers can decline any repairs easily because of unlocking, and they do that of course. However, under implied warranty, that isn't easily possible. In Germany, in the first 6 months after you buy the device, the seller has to prove that a fault is your own doing. Which is really hard, so you should be good to go even with unlocked bootloader. After the first 6 months, it is the opposite, you have to prove that a defect wasn't caused by you, which is again, really hard.
So in the first 6 months after you've bought the phone you should be fine, but after that, it will be problematic to say the least. Again, this is true for Germany, it might be a bit different in other EU countries.
There are any number of discussions on this topic on Reddit, Lenovo's Official Forums, here and other forums, and although some people seem to get around the Motorola/Lenovo statements, the vast majority don't, even in countries with laws to subjugate this practice. A little Googling will confirm that. Whatever Moto, and other manufacturers with similar policies are doing, in general they are not honoring warranties after bootloader unlocking.
The reality is a lot worse than the pretty picture the politicians give us about the laws that supposedly protect consumers.

22sumit said:
I had recently rooted my moto g5 plus and due to battery issues had to relock the bootloader before taking it to the service center.
After examining the device, the service center asked me if it was rooted earlier to which I replied Yes and then they told me that the device has void its warranty since the device was rooted.
Now that I had relocked the bootloader, can I not claim the device warranty now?
Please show me a direction here.
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Click to collapse
Once you unlock the bootloader, your warranty is void. It doesn't matter if you relock it. Because you have to request an unlock code from Motorola, that big long agreement you have to accept when you request the code basically tells you that you're voiding your warranty the moment you click "accept", whether you actually use the code and unlock the bootloader or not. Just asking for the code is all it takes.
That's something you need to come to terms with if you're going to use custom ROMs, or root your device. I always wait a month or two to make sure my phone doesn't have any defects before I mess with ROMs, and I research devices before buying them to see what kind of issues they may be prone to in the first 12 months.
Sorry to be the bearer of bad news, bud.
Sent from my XT1687 using XDA Labs

from the unlock code page https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b :
As used in this Legal Agreement and Warning, the term "Unlocked Device" means a Device for which an Unlock Code has been obtained, regardless of whether such Device's bootloader has actually been unlocked, relocked or whether such Device's software or operating system has been modified or whether it's original, unmodified software or operating system has been reloaded. In other words, once a Device's Unlock Code has been released by Motorola to User, the Device shall thereafter, for all intents and purposes, be deemed to be an Unlocked Device, irrespective of whether it was, in fact, unlocked or modified.
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(5) THE FOLLOWING APPLIES TO ALL UNLOCKED DEVICES EXCEPT FOR DEVELOPER EDITION DEVICES. BY OBTAINING THE UNLOCK CODE FOR THIS DEVICE, IRRESPECTIVE OF WHETHER THE DEVICE'S BOOTLOADER IS SUBSEQUENTLY UNLOCKED OR ITS SOFTWARE OR OPERATING SYSTEM IS MODIFIED, USER AGREES TO WAIVE AND VOID ALL WARRANTIES THAT MAY HAVE BEEN PROVIDED BY MOTOROLA, BOTH EXPRESS AND IMPLIED, INCLUDING ANY WRITTEN WARRANTY THAT ACCOMPANIED THE DEVICE AT THE TIME OF PURCHASE OR DELIVERY, AND AGREES THAT ANY RIGHTS OR REMEDIES PROVIDED BY SUCH A WARRANTY ARE NULL AND VOID. MOTOROLA MAKES NO WARRANTIES OF ANY KIND AND DISCLAIMS ALL WARRANTIES OF EVERY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION WITH AN UNLOCKED DEVICE. USER ACKNOWLEDGES AND AGREES THAT ALL SUCH WARRANTIES ARE HEREBY EXCLUDED AND THAT ALL UNLOCKED DEVICES ARE PROVIDED "AS IS," WITH NO WARRANTY OF ANY KIND
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I just got a used/refurb G5 Plus in the mail yesterday - it still has warranty thru 06/2018. ($145 from B&H, for the 4GB/64GB version!)
All right, time to "ROM it up!". Read unlock/root directions. get oem unlock data from fastboot, go to the motorola unlock code page:
I sat there, on the unlock code page for about 6 minutes, reading and re-reading that. I've decided not to unlock for now. It's not often that I have a phone under warranty (I've almost always had used phones, etc), so i think i will try to see how well I can get along with stock ROM for a change.
Thankfully, I see very little variance away from AOSP.
This will be a major challenge, for me, to see how long I can stay stock and unrooted. Hopefully, I can make it to the 8.0 OTA.
But, the point is - I read the stuff and took time to think and make an informed decision.

well... in my city, those service center guys are dumb, I mean really dumb;
I had some problem with my bootloader unlocked device, they just checked the bill and repaired the phone for free lol

siddhesh9146 said:
well... in my city, those service center guys are dumb, I mean really dumb;
I had some problem with my bootloader unlocked device, they just checked the bill and repaired the phone for free lol
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North America and Europe don't have "service centers"... We have to send them into corporate repair center to get fixed, there is no walk-in service, which requires an RMA be issued and we get stopped right there.
Honestly, your service center isn't helping... When they do repairs on a device like this, they later submit the repair to Moto/Lenovo for reimbursement and they don't get paid because the IMEI is flagged. Sure, you got your device fixed, but your neighbors paid for it, not Moto.

acejavelin said:
North America and Europe don't have "service centers"... We have to send them into corporate repair center to get fixed, there is no walk-in service, which requires an RMA be issued and we get stopped right there.
Honestly, your service center isn't helping... When they do repairs on a device like this, they later submit the repair to Moto/Lenovo for reimbursement and they don't get paid because the IMEI is flagged. Sure, you got your device fixed, but your neighbors paid for it, not Moto.
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wdym by neighbors? you mean those guys in service center took the loss by this ^above???