I had recently rooted my moto g5 plus and due to battery issues had to relock the bootloader before taking it to the service center.
After examining the device, the service center asked me if it was rooted earlier to which I replied Yes and then they told me that the device has void its warranty since the device was rooted.
Now that I had relocked the bootloader, can I not claim the device warranty now?
Please show me a direction here.
22sumit said:
I had recently rooted my moto g5 plus and due to battery issues had to relock the bootloader before taking it to the service center.
After examining the device, the service center asked me if it was rooted earlier to which I replied Yes and then they told me that the device has void its warranty since the device was rooted.
Now that I had relocked the bootloader, can I not claim the device warranty now?
Please show me a direction here.
Click to expand...
Click to collapse
I don't think you can get your warranty back. Some say that once you issue an unlock code, your warranty gets void even if you use the code to unlock bootloader or not. I do hope that you get your warranty back and get your phone fixed. Anyways, you could've just told them that it wasn't rooted
psychopac said:
I don't think you can get your warranty back. Some say that once you issue an unlock code, your warranty gets void even if you use the code to unlock bootloader or not. I do hope that you get your warranty back and get your phone fixed. Anyways, you could've just told them that it wasn't rooted
Click to expand...
Click to collapse
My bad, I couldn't lie it to them coz they had evidence that the bootloader was unlocked earlier.
22sumit said:
My bad, I couldn't lie it to them coz they had evidence that the bootloader was unlocked earlier.
Click to expand...
Click to collapse
Was it locked when you gave the phone to them?
I remember I had a Moto E2 which was running a custom ROM and the phone was in warranty and when it's speaker started going bonkers, I just flashed the fastboot ROM and locked the bootloader (I think so) and took it to service center and they fixed it for free. Actually, the speaker grill had accumulated some dust and that was interfering with the sound output so they opened the phone and cleaned the speaker.
psychopac said:
Was it locked when you gave the phone to them?
I remember I had a Moto E2 which was running a custom ROM and the phone was in warranty and when it's speaker started going bonkers, I just flashed the fastboot ROM and locked the bootloader (I think so) and took it to service center and they fixed it for free. Actually, the speaker grill had accumulated some dust and that was interfering with the sound output so they opened the phone and cleaned the speaker.
Click to expand...
Click to collapse
Yes relocked it last night and flashed the stock fastboot images as well.
First they did the same in the holy name of software update and then finally giving up to the final conclusion that the battery needed replacement. I left the mobile with them until they told me on call that they'll be charging Rs 1500 for the replacement since the device was rooted. Sometimes even I think that had I lied to them, they might had considered replacing it at no extra cost.
22sumit said:
Yes relocked it last night and flashed the stock fastboot images as well.
First they did the same in the holy name of software update and then finally giving up to the final conclusion that the battery needed replacement. I left the mobile with them until they told me on call that they'll be charging Rs 1500 for the replacement since the device was rooted. Sometimes even I think that had I lied to them, they might had considered replacing it at no extra cost.
Click to expand...
Click to collapse
I wonder what would changing the battery has to do with a fault on the screen?
psychopac said:
I wonder what would changing the battery has to do with a fault on the screen?
Click to expand...
Click to collapse
It's actually a battery issue
I don't think you understand... you VOLUNTARILY gave up your warranty when the unlock code was issued, regardless of whether you actually unlocked the bootloader or not. You cannot "get your warranty back" in any way. Did you not read ANY of the multiple warnings when you unlocked your phone, it is presented very clearly at least 3 times before you actually commit to getting the code.
It depends on the country you live in. A company can't get you to accept something like that and make you give up a right given to you by law. Check your local consumer laws, you might still be able to get it fixed under warranty.
I know that in the EU, Australia, New Zealand etc a company cannot waive the rights of a user under the local consumer laws by just getting you to accept some stupid disclaimer.
syl0n said:
It depends on the country you live in. A company can't get you to accept something like that and make you give up a right given to you by law. Check your local consumer laws, you might still be able to get it fixed under warranty.
I know that in the EU, Australia, New Zealand etc a company cannot waive the rights of a user under the local consumer laws by just getting you to accept some stupid disclaimer.
Click to expand...
Click to collapse
Most EU countries that is partially true, depending on your country, I will elaborate in a second... I was unaware there were similar laws in Australia or New Zealand...
The situation is quite complicated, at least in Germany, but most likely this applies to most EU countries. There are two different types of warranty. First, the manufacturer warranty / express warranty (Garantie), which is entirely voluntary and the manufacturer dictates its terms. Second, there is the implied warranty (Gewährleistung), which is regulated by law and exercised by the seller.
Under express warranty, manufacturers can decline any repairs easily because of unlocking, and they do that of course. However, under implied warranty, that isn't easily possible. In Germany, in the first 6 months after you buy the device, the seller has to prove that a fault is your own doing. Which is really hard, so you should be good to go even with unlocked bootloader. After the first 6 months, it is the opposite, you have to prove that a defect wasn't caused by you, which is again, really hard.
So in the first 6 months after you've bought the phone you should be fine, but after that, it will be problematic to say the least. Again, this is true for Germany, it might be a bit different in other EU countries.
There are any number of discussions on this topic on Reddit, Lenovo's Official Forums, here and other forums, and although some people seem to get around the Motorola/Lenovo statements, the vast majority don't, even in countries with laws to subjugate this practice. A little Googling will confirm that. Whatever Moto, and other manufacturers with similar policies are doing, in general they are not honoring warranties after bootloader unlocking.
The reality is a lot worse than the pretty picture the politicians give us about the laws that supposedly protect consumers.
22sumit said:
I had recently rooted my moto g5 plus and due to battery issues had to relock the bootloader before taking it to the service center.
After examining the device, the service center asked me if it was rooted earlier to which I replied Yes and then they told me that the device has void its warranty since the device was rooted.
Now that I had relocked the bootloader, can I not claim the device warranty now?
Please show me a direction here.
Click to expand...
Click to collapse
Once you unlock the bootloader, your warranty is void. It doesn't matter if you relock it. Because you have to request an unlock code from Motorola, that big long agreement you have to accept when you request the code basically tells you that you're voiding your warranty the moment you click "accept", whether you actually use the code and unlock the bootloader or not. Just asking for the code is all it takes.
That's something you need to come to terms with if you're going to use custom ROMs, or root your device. I always wait a month or two to make sure my phone doesn't have any defects before I mess with ROMs, and I research devices before buying them to see what kind of issues they may be prone to in the first 12 months.
Sorry to be the bearer of bad news, bud.
Sent from my XT1687 using XDA Labs
from the unlock code page https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-b :
As used in this Legal Agreement and Warning, the term "Unlocked Device" means a Device for which an Unlock Code has been obtained, regardless of whether such Device's bootloader has actually been unlocked, relocked or whether such Device's software or operating system has been modified or whether it's original, unmodified software or operating system has been reloaded. In other words, once a Device's Unlock Code has been released by Motorola to User, the Device shall thereafter, for all intents and purposes, be deemed to be an Unlocked Device, irrespective of whether it was, in fact, unlocked or modified.
Click to expand...
Click to collapse
(5) THE FOLLOWING APPLIES TO ALL UNLOCKED DEVICES EXCEPT FOR DEVELOPER EDITION DEVICES. BY OBTAINING THE UNLOCK CODE FOR THIS DEVICE, IRRESPECTIVE OF WHETHER THE DEVICE'S BOOTLOADER IS SUBSEQUENTLY UNLOCKED OR ITS SOFTWARE OR OPERATING SYSTEM IS MODIFIED, USER AGREES TO WAIVE AND VOID ALL WARRANTIES THAT MAY HAVE BEEN PROVIDED BY MOTOROLA, BOTH EXPRESS AND IMPLIED, INCLUDING ANY WRITTEN WARRANTY THAT ACCOMPANIED THE DEVICE AT THE TIME OF PURCHASE OR DELIVERY, AND AGREES THAT ANY RIGHTS OR REMEDIES PROVIDED BY SUCH A WARRANTY ARE NULL AND VOID. MOTOROLA MAKES NO WARRANTIES OF ANY KIND AND DISCLAIMS ALL WARRANTIES OF EVERY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION WITH AN UNLOCKED DEVICE. USER ACKNOWLEDGES AND AGREES THAT ALL SUCH WARRANTIES ARE HEREBY EXCLUDED AND THAT ALL UNLOCKED DEVICES ARE PROVIDED "AS IS," WITH NO WARRANTY OF ANY KIND
Click to expand...
Click to collapse
I just got a used/refurb G5 Plus in the mail yesterday - it still has warranty thru 06/2018. ($145 from B&H, for the 4GB/64GB version!)
All right, time to "ROM it up!". Read unlock/root directions. get oem unlock data from fastboot, go to the motorola unlock code page:
I sat there, on the unlock code page for about 6 minutes, reading and re-reading that. I've decided not to unlock for now. It's not often that I have a phone under warranty (I've almost always had used phones, etc), so i think i will try to see how well I can get along with stock ROM for a change.
Thankfully, I see very little variance away from AOSP.
This will be a major challenge, for me, to see how long I can stay stock and unrooted. Hopefully, I can make it to the 8.0 OTA.
But, the point is - I read the stuff and took time to think and make an informed decision.
well... in my city, those service center guys are dumb, I mean really dumb;
I had some problem with my bootloader unlocked device, they just checked the bill and repaired the phone for free lol
siddhesh9146 said:
well... in my city, those service center guys are dumb, I mean really dumb;
I had some problem with my bootloader unlocked device, they just checked the bill and repaired the phone for free lol
Click to expand...
Click to collapse
North America and Europe don't have "service centers"... We have to send them into corporate repair center to get fixed, there is no walk-in service, which requires an RMA be issued and we get stopped right there.
Honestly, your service center isn't helping... When they do repairs on a device like this, they later submit the repair to Moto/Lenovo for reimbursement and they don't get paid because the IMEI is flagged. Sure, you got your device fixed, but your neighbors paid for it, not Moto.
acejavelin said:
North America and Europe don't have "service centers"... We have to send them into corporate repair center to get fixed, there is no walk-in service, which requires an RMA be issued and we get stopped right there.
Honestly, your service center isn't helping... When they do repairs on a device like this, they later submit the repair to Moto/Lenovo for reimbursement and they don't get paid because the IMEI is flagged. Sure, you got your device fixed, but your neighbors paid for it, not Moto.
Click to expand...
Click to collapse
wdym by neighbors? you mean those guys in service center took the loss by this ^above???
Related
will rooting void warranty on n4?
yes
Search
Sent from my A510 using Tapatalk 2
Not necessarily. When unlocking the bootloader it states that it MAY void your warranty. At least that's what it said on the galaxy nexus. Either way you can always flash back to stock with the images provided by Google.
Also you should post questions in the correct section.
Sent from my Nexus 7 using xda premium
It depends where you life/buy the phone. In the EU, it does not completely void warranty:
http://matija.suklje.name/rooting-and-flashing-your-device-does-not-void-the-warranty-in-eu
Warranty voiding works like this. If it states it will void warranty, it will only void it to where it could have an effect. For example, you unlock boot loader on nexus 7 and a week later your screen starts lifting. Although the boot loader gives you access to a lot of things that could hurt the device. Companies are usually not a ***** and will just not cover if its a brick. If you fried CPU etc by overvoltage...
https://fsfe.org/freesoftware/legal/flashingdevices.en.html
kashsih93 said:
will rooting void warranty on n4?
Click to expand...
Click to collapse
Probably technically. But you can unlock bootloader, install factory images, and lock it back. Instant factory state.
As above. If the problem couldn't be caused by rooting then they'll probably still fix it but if you installed a kernel that overclocks the cpu then you send it for repair when the cpu has melted, best of luck.
My Nexus One went poof and even though it was rooted and had CM installed (I couldn't even get it to turn on enough to re-flash stock) HTC still fixed it for free under warranty since it obviously wasn't the custom rom that had caused the problem
MatAuc12 said:
Warranty voiding works like this. If it states it will void warranty, it will only void it to where it could have an effect. For example, you unlock boot loader on nexus 7 and a week later your screen starts lifting. Although the boot loader gives you access to a lot of things that could hurt the device. Companies are usually not a ***** and will just not cover if its a brick. If you fried CPU etc by overvoltage...
Click to expand...
Click to collapse
Small offtopic: HTC did exactly this to me in UE, i unlocked the bootloader (htc way) a month later my touchscreen stopped working, when i caled them, they asked me if i changed my rom, and told me that this woud void completly the warranty.
(silly of me.. instead i should just flashed a stock rom)
andresbott said:
Small offtopic: HTC did exactly this to me in UE, i unlocked the bootloader (htc way) a month later my touchscreen stopped working, when i caled them, they asked me if i changed my rom, and told me that this woud void completly the warranty.
(silly of me.. instead i should just flashed a stock rom)
Click to expand...
Click to collapse
I wouldn't use HTC as an example they are a bit weird with their warranty policy. I have unlocked the boot loader on mine and sent it in because of dust under the screen. It was repaired with no questions.
Sent from my iPhone using Tapatalk
Magnuson–Moss Warranty Act
For US consumers, it's important to note that manufacturer's warranties are governed by the Magnuson–Moss Warranty Act. In this case, unlocking the boot loader MAY void your warranty in certain circumstances, but only if the defect is proximately caused by the action that voided the warranty.
For example, if you unlock your bootloader, and later flash the wrong radio, resulting in a hard bricked phone, the manufacturer can deny your claim. In this instance, the defect was caused by the consumer, and it would have been prevented had the phone been left in its default locked state with stock Android.
In contrast, if you unlock the bootloader, and flash a custom ROM, you will still receive warranty coverage for a defective screen or broken power button. In this instance, there is no causative relationship between the defect and the consumer's action. And, I've been told by several reputable sources that if you seek warranty coverage for a hardware defect like a screen issue, no attempt is even made to verify whether the phone has been rooted/had its bootloader unlocked.
However, companies still write overly broad warranty language, and sometimes attempt to enforce such language, even where it would violate federal law. This is often a result of employee ignorance rather than corporate policy. For example, I purchased a Netgear MOCA adapter from Amazon. The device was manufactured in 2009, but I made the purchase in 2011, and the warranty policy was 1 year from date of purchase. One of the devices was defective, and I made a claim within a month of my initial purchase, but was told the warranty is actually from the date of manufacture, and had expired. I read the employee the terms of the warrranty, and explained that I was prepared to sue Netgear, if necessary. Within 5 minutes, I had an RMA.
Know your rights, and insist on speaking with a manager. If that doesn't work, send a letter to the executives at the company in question, and CC your congressman, senator, and the Bureau of Consumer Protection at the FTC. I ended up having to do this when Verizon chaged me a $300 ETF for a Verizon FiOS contract. I was told when I signed the contract that I could cancel without an ETF should I move to a location that did not have FiOS availability. I did in fact move a year later to a home without FiOS, and they charged me an ETF anyway. After numerous unsuccessful attempts with FioS customer service, I made a complaint with the FCC, and forwarded the complaint via email to Verizon's CEO, my senator, and congressman, citing to the complaint #. 24 hours later I received a call from Verizon's executive customer support team. They waived all fees and apologized profusely. I ended paying $0.
Note that companies MUST respond to FTC Consumer Bureau complaints in some fashion, and they can face fines and other negative repercussions for failing to adequately resolve consumer complaints. Generally, the employees at this level have far greater authority to resolve your specific issue than a CSR.
If you are dealing with a large entity, consider filing a Better Business Bureau (BBB) complaint. Companies seek BBB certification, and have dedicated employees that resolve such complaints. These employees often have far more authority than regular CSRs. In addition, many companies will go out of their way to resolve these complaints as they are publicly posted on BBB's website, and are used to grade the company by the BBB.
I AM a lawyer, but this should not be construed as legal advice. Just some helpful tips from a consumer that has had to deal with my fair share of crappy situations.
I was on CM13 and yesterday my phone would not boot past the bootloader unlock warning screen. I could get into fastboot mode and selected recovery, and twrp would not boot past the title screen. I went into fastboot and tried flashing stock 6.0 firmware. It did not work, but when I went to reboot, it did boot up CM13 with everything wiped.
Two problems though. My sd card, which had been formatted for internal storage, indicated that it was not compatible, and needed to be reformatted. Second problem is that the SIM card is no longer recognized.
Does anyone no whether there is way to get the info from that sd card?
Any suggestions on how to get the SIM card recognized? Do I need to change APN settings?
Yes I have the same problem. I send it to motorola service and got an email today, saying out of luck because of unlocked bootloader. $ 535 down the drain. they are sending it back to me unrepaired. Not buying Moto product again.
You would think they would offer to repair it for a cost at least and not just write the customer off
Sent from my XT1575 using XDA-Developers mobile app
rocha113 said:
Yes I have the same problem. I send it to motorola service and got an email today, saying out of luck because of unlocked bootloader. $ 535 down the drain. they are sending it back to me unrepaired. Not buying Moto product again.
Click to expand...
Click to collapse
You probably shouldn't have unlocked then. They made it clear as day that doing so would void your warranty. Stupid policy? Yes. But it's not like they didn't warn you.
My $422 will also be down the drain if my MXP dies. Buy the ticket, take the ride. It's a very nice phone.
clear as day, or clear as mud?
show where unlocking the bootloader voids the warranty
xilduq said:
show where unlocking the bootloader voids the warranty
Click to expand...
Click to collapse
How could you have NOT seen all the warning when unlocking the bootloader? You are told no less than THREE times to confirm you know you are forfeiting your warranty. You don't even have to actually unlock the bootloader, just being issues the code is sufficient to void your warranty.
From the Moto Bootloader unlock opening web page (before you actually do ANYTHING, even before you log in):
You have only yourself to blame. Unless you have a Developer Edition device, once you get the unlock code, your device is no longer covered by the Motorola warranty; in other words, please don't blame us if things go wrong, even if they appear unrelated to unlocking the bootloader.
Click to expand...
Click to collapse
And in the legal terms:
The following applies to all devices, except for Developer Edition devices: Obtaining an unlock code voids all warranties. Once you get the unlock code, your
device is no longer covered by the Motorola warranty, or any other warranty provided with the device. Neither Motorola, nor your wireless carrier shall have any duty to provide warranty or customer support for unlocked devices
Click to expand...
Click to collapse
THE FOLLOWING APPLIES TO ALL UNLOCKED DEVICES EXCEPT FOR DEVELOPER EDITION DEVICES, BY OBTAINING THE UNLOCK CODE FOR THIS DEVICE, IRRESPECTIVE OF WHETHER THE DEVICE’S BOOTLOADER IS SUBSEQUENTLY UNLOCKED OR ITS SOFTWARE OR OPERATING SYSTEM IS MODIFIED, USER AGREES TO WAIVE AND VOID ALL WARRANTIES THAT MAY HAVE BEEN PROVIDED BY MOTOROLA OR YOUR WIRELESS CARRIER, BOTH EXPRESS AND IMPLIED, INCLUDING ANY WRITTEN WARRANTY THAT ACCOMPANIED THE DEVICE AT THE TIME OF PURCHASE OR DELIVERY, AND AGREES THAT ANY RIGHTS OR REMEDIES PROVIDED BY SUCH A WARRANTY ARE NULL AND VOID. NEITHER MOTOROLA, NOR YOUR WIRELESS CARRIER, MAKES ANY WARRANTIES OF ANY KIND, AND MOTOROLA AND YOUR WIRELESS CARRIER DISCLAIM ALL WARRANTIES OF EVERY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN CONNECTION WITH AN UNLOCKED DEVICE. USER ACKNOWLEDGES AND AGREES THAT ALL SUCH WARRANTIES ARE HEREBY EXCLUDED AND THAT ALL UNLOCKED DEVICES ARE PROVIDED "AS IS," WITH NO WARRANTY OF ANY KIND
Click to expand...
Click to collapse
- https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
Then on the next page of the unlocking process, you must acknowledge that you read and agree to the same pieces of information as given above again.
And just in case you didn't read it, here is the full legal agreement you had to agree to in order to get the unlock code: https://motorola-global-portal.cust...85047216/redirect/1/filename/Boot_revised.pdf
The only time this doesn't apply is for some EU countries by their local laws... if you were in one of these countries you would know.
Hi All,
Can anyone help me here.
I had a Moto X Force, which has had it's bootloader unlocked.
I relocked it, but the "tamper" message in the bootloader was still present.
My Moto X Force was faced with the dreaded "GREEN LINE" hardware fault.
I had returned it for a screen repair, only to be told by Moto that my Warranty is VOID because of the unlocked bootloader.
They are now asking for £14.40 for the return of my item.
I have emailed them asking for a call back as it is a manufacture defect, nothing related to the software or bootloader.
At a lost here, even resorted to tweeting their Moto UK twitter account.
Any advice will be grateful.
Never buying anything but a Nexus device in the future.
UPDATE: Latest response from Motorola.
Thank you for contacting Motorola.
In addition to my colleague's previous e-mail, I would like to inform you that rooting might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage. Once your phone is rooted, your device is no longer covered by the Motorola warranty, even if they appear unrelated to rooting the phone. You can find the warranty terms as a little foldable card in the box of your phone, or on our website.
I apologise that we can not help you any further regarding a repair.
I am now using resolver.co.uk to help me deal with this complaint.
Final Update - Sorted!
Motorola sent me an X code and I was able to create a new order on their website.
khan1989 said:
Hi All,
Can anyone help me here.
I had a Moto X Force, which has had it's bootloader unlocked.
I relocked it, but the "tamper" message in the bootloader was still present.
My Moto X Force was faced with the dreaded "GREEN LINE" hardware fault.
I had returned it for a screen repair, only to be told by Moto that my Warranty is VOID because of the unlocked bootloader.
They are now asking for £14.40 for the return of my item.
I have emailed them asking for a call back as it is a manufacture defect, nothing related to the software or bootloader.
At a lost here, even resorted to tweeting their Moto UK twitter account.
Any advice will be grateful.
Never buying anything but a Nexus device in the future.
UPDATE: Latest response from Motorola.
Thank you for contacting Motorola.
In addition to my colleague's previous e-mail, I would like to inform you that rooting might cause the device to stop working, disable important features and functionality, and even make the device unsafe to the point of causing you harm. Neither Motorola, nor your wireless carrier or retailer from whom you purchased the device, will be responsible for such damage. Once your phone is rooted, your device is no longer covered by the Motorola warranty, even if they appear unrelated to rooting the phone. You can find the warranty terms as a little foldable card in the box of your phone, or on our website.
I apologise that we can not help you any further regarding a repair.
I am now using resolver.co.uk to help me deal with this complaint.
I will keep this thread updated.
Click to expand...
Click to collapse
pay the money to get your phone back, then open a dispute with your credit card company.
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
asuhoops8628 said:
pay the money to get your phone back, then open a dispute with your credit card company.
Click to expand...
Click to collapse
I didn't buy it with a credit card, I bought the phone outright with my debit card.
I don't want to pay, as I feel no one will ever fix the phone. It is still faulty.
TycerX said:
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
Click to expand...
Click to collapse
Thanks for this. I read something similar from this reddit post, but nice to read a thread on xda.
https://www.reddit.com/r/Android/comments/2r8nqa/phones_with_warranty_friendly_rootbootloader/
In EU rooted phones do not loose vendors' warranty, but it is hard to enforce. You have been warned.
I'm about to go through exactly the same thing. Facing the green line issue as well (UK)
Elhrimnir said:
I'm about to go through exactly the same thing. Facing the green line issue as well (UK)
Click to expand...
Click to collapse
Did you unlock your bootloader? There's tools for moto style / pure to hide the tamper logo but none for the force yet. Hardly any development on this as the US cousin droid turbo 2's bootloader cannot be unlocked.
If you return this phone with your bootloader unlocked, they WILL void your warranty, relocking it isn't good enough.
I will keep this post updated with my experience, if I manage to get Motorola to honour their warranty I'm sure you would be able to.
Good luck.
I have also had issues with hardware and warranty. I bought an x force brand new and boxed from ebay only to find it would not recognise any sd card i put in it. I opened a request to return for repair under warranty but i made clear to them thai did not have a retail receipt but rather an invoice from the person i bought the phone. They got back to me a day later to inform me that warranty repair was not covered because i did not buy it in a shop and the shop or officialy recognised retailer reciept is all they would recognise. I have decided to keep the phone as is with 32gb storage. I do not use alot of storage and 32gb is ample for me but i am pissed at lenovo attitude because the phone is in warranty regardless of how i bought it. I just pray i dont get this green line situation that some people have been having as i will have to just suck it up and live with that also.
Companies have to realise they can't make up their own laws lol. You are in the right so keep up the fight!
Good news, they have offered to send me a brand new replacement, I will update everyone with the details as soon as it's confirmed! (don't want to rock the boat!)
So after an angry reply from me
This is utter nonsense, why was I not told this before sending the phone out.
My "retailer" is the Motorola store as I bough it directly from your site.
The fault on the phone is wide spread across these devices and well
documented online.
For your support team to not honour the warranty on a pre-existing fault on
such an expensive device is absolutely absurd.
I am familiar with the warranty terms, however I am also aware of my
statutory rights.
I will be seeking counsel as I believe I am being treated unfairly for
a manufacturer defect.
Click to expand...
Click to collapse
I received a response from them the next day.
I will have to check this matter with the relevant department in order to check if there is still something that we can do for you, however I can not promise anything yet.
Click to expand...
Click to collapse
That was on a Friday. The following week Monday I received my good news.
Thank you for your patience.
I am happy to inform you that the decision has been made to provide you with a replacement phone. We will send your Motorola phone to our repair centre in Germany so that an X-code can be created. With the X-code you can create your phone via our MotoMaker builder.
Please let us know if you wish to proceed.
Click to expand...
Click to collapse
2 Weeks later, and I was issued with an "X" Code which I could use to redesign my phone (chose the back colour to be Black over Red this time, as the Red gets dirty easily).
Ordered it immediately, and today I have received my new phone.
I was without my phone for 40 days, the issue had developed earlier, but I was unable to return it at that time.
Sufficed to say, I will not be rooting my phone this time round, with the hope that they will honour their 4 year warranty on this "shatterproof" screen if it ever gets damaged.
This will be my last ever Motorola phone, as this entire ordeal was just tiresome, I will be sticking to the Nexus range from now on.
TycerX said:
Have you checked this out?
http://forum.xda-developers.com/showthread.php?t=1998801
Click to expand...
Click to collapse
Thanks again TycerX for pointing out that thread, it really helped.
khan1989 said:
Did you unlock your bootloader? There's tools for moto style / pure to hide the tamper logo but none for the force yet. Hardly any development on this as the US cousin droid turbo 2's bootloader cannot be unlocked.
If you return this phone with your bootloader unlocked, they WILL void your warranty, relocking it isn't good enough.
I will keep this post updated with my experience, if I manage to get Motorola to honour their warranty I'm sure you would be able to.
Good luck.
Click to expand...
Click to collapse
I relocked the boot loader, and got it back to unmodified software status, and I managed to hide the tamper flag on the logo, however I assume the tamper flag is still buried in the phone somewhere. It's currently in 'awaiting component' status so I assume they're replacing the display rather than sending a new one.
Elhrimnir said:
I relocked the boot loader, and got it back to unmodified software status, and I managed to hide the tamper flag on the logo, however I assume the tamper flag is still buried in the phone somewhere. It's currently in 'awaiting component' status so I assume they're replacing the display rather than sending a new one.
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How did you get the "unmodified software status" with a custom boot logo?
As soon as I flashed back the normal boot logo, it changed my software status to unmodified again.
khan1989 said:
How did you get the "unmodified software status" with a custom boot logo?
As soon as I flashed back the normal boot logo, it changed my software status to unmodified again.
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It was a right pain in the ass. I first had to re-unlock the bootloader, flash down to 5.1.1 to get unmodified software status, then update via ota to get back to 6 and keep the software status, then reflash 6 while relocking the boot loader (apparently the 5.1.1 software I had wasn't signed or something idk), and then flash the logo. I rebooted the boot loader and phone a few times to triple check and it all looked normal!
Elhrimnir said:
It was a right pain in the ass. I first had to re-unlock the bootloader, flash down to 5.1.1 to get unmodified software status, then update via ota to get back to 6 and keep the software status, then reflash 6 while relocking the boot loader (apparently the 5.1.1 software I had wasn't signed or something idk), and then flash the logo. I rebooted the boot loader and phone a few times to triple check and it all looked normal!
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Wow, that could work, as I was sent images of the bootloader highlighting the "modified" status from Motorola who received it from the phone repair company.
Well I was told immediately by Motorola that my phone was voided and they sent me an invoice to pay for handling fees, so it seems like your's has gone through.
Good luck :good:
khan1989 said:
Wow, that could work, as I was sent images of the bootloader highlighting the "modified" status from Motorola who received it from the phone repair company.
Well I was told immediately by Motorola that my phone was voided and they sent me an invoice to pay for handling fees, so it seems like your's has gone through.
Good luck :good:
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Thanks! Interesting that they decided to replace rather than repair yours though... I wonder if that was to get it back to unmodified status for any future repairs or something.
Elhrimnir said:
Thanks! Interesting that they decided to replace rather than repair yours though... I wonder if that was to get it back to unmodified status for any future repairs or something.
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I'm sure it was because I complained and had a pending case with resolver at the time.
Not sure if you have had your iasue sorted, but I was told to send my phone to SBE and it said awaiting component for about 3 weeks. Just this last week i contacted Motorala for an update and within a day they sent me an X code to get a new phone and scrapped my old phone.
Just curious. I have the one year geek squad protection where if the phone breaks, there's a small deductible to replace it. They send device to me, I send this one back.
It hasn't broken. But if I decide to unlock bootloader and something happens to phone, is it communicated to best buy that my bootloader had been unlocked?
Been fighting the urge to unlock and root for that reason
You should be good. Besides unlock bootloader doesn't void warranty for hardware defects.
JoRocker said:
You should be good. Besides unlock bootloader doesn't void warranty for hardware defects.
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If that is true, I will unlock. Do you have a link to a Motorola statement regarding that?
Nope, pretty sure it's a law. Google's your best friend
JoRocker said:
Nope, pretty sure it's a law. Google's your best friend
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Ah yes a law, I agree there.
In reality they still refuse the guarantee and you can go to court to force them to act in conformity with that law, and that is too expensive, too long and too much of a hassle. So you wind up paying for the repair anyway.
(Or buying another device)
Bump
Just curious if anyone has a definitive answer?
slaytanic said:
Bump
Just curious if anyone has a definitive answer?
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In the US, and most non-EU countries, this is clearly spelled out in their T&C of unlocking... Read them, once Moto generates the unlock code and sends it to you, regardless if you actually unlock the bootloader or even receive the email, your warranty is completely null and void.
As far as Geek Squad warranty, I can't say for certain... you will need to read their T&C thoroughly, if there is a clause that says the factory warranty is voided or anything like that you are out of luck. I would say ask them, but BB employees don't know that much about these. I can tell you that Asurion still covers devices with unlocked bootloaders, whether that is because they don't know/check or it doesn't matter I can't answer.
And regardless of what any of this says, personal experience backs this up... I know several people who have gotten Moto devices and unlocked them, and some have tried to submit warranty claims of things that were OBVIOUSLY hardware based, and nothing... Moto won't even discuss it. The worst part is, you might not find out until you send it in. The system will allow you to submit a claim, and get an RMA, you send it in and then it just comes back later saying irreparable due to unlocked bootloader.
This all applies UNLESS you purchased your device in -AND- live in an EU country... that is a completely different thing.
Note the bold text:
5. The following applies to all devices, except for Developer Edition devices:
Obtaining an unlock code voids all warranties. Once you get the unlock code, your
device is no longer covered by the Motorola warranty, or any other warranty provided
with the device. Neither Motorola, nor your wireless carrier shall have any duty to
provide warranty or customer support for unlocked devices.
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8. Once you get the unlock code, you are on your own. Motorola has no way of
knowing what you will do with your device once it is unlocked, and therefore once you
get the unlock code, you agree that Motorola is not liable for any damages.
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13. Do not accept Motorola software upgrades. You agree that Motorola has no obligation
to upgrade or otherwise support your device once it has been unlocked. In fact, we
strongly recommend against accepting and/or downloading any Motorola software
updates/upgrades, as these could damage your phone
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Oh, and you can't take them to court either...
15. Mandatory arbitration of any claims. You agree to arbitrate any and all claims related
to this Agreement and/or an unlocked device other than those involving intellectual
property or unfair competition claims. The arbitration will be governed by the Commercial
Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes
(collectively, “AAA Rules”) of the American Arbitration Association (“AAA”), as modified
by this Agreement, and will be administered by the AAA. The AAA Rules are available
online at adr.org, or by calling the AAA at 1*800*778*7879.
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Oh, and this one is funny... Once you unlock your device you cannot sell it or even give it away, only you can use it forever:
4. Devices that have been unlocked are for your personal use only. Once you unlock
the device, you can only use it for your personal use, and may not sell or otherwise
transfer the device.
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- Source
Hi. I want to ask you if the warranty still exists for hardware parts like screen and charging port I m rooted. Has anyone any on warranty repair experience? My screen has a big yellow shadow on the upper right side and in every corner. Also charging port doesn't support fast charge anymore. Phone charges slower than a turtle. Also after Nougat update I have some WiFi losses. I m on stock Nougat.
Thanks in advanced.
Moto can and will refuse to work on any device that has the bootloader unlocked.
It depends on where you live, in my country repair shops generally don't check bootloader status because they're getting money from repairs. Few years before I was playing with my unlocked xperia and I killed bootloader - repair shop changed my mootherboard for free no quesion asked.
iks8 said:
It depends on where you live, in my country repair shops generally don't check bootloader status because they're getting money from repairs. Few years before I was playing with my unlocked xperia and I killed bootloader - repair shop changed my mootherboard for free no quesion asked.
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No legit shop that does regular business with Moto will do this repair... because when they submit for reimbursement for the work to Moto and the SN or IMEI is checked, it will come back flagged as unlocked and the shop doesn't get paid.
Moto is SUPER strict on this policy, it is all over their documents and things you have to agree to when you unlock your device... Once the code is issue, you are voluntarily agreeing to forfeiting your warranty. The ONLY time this doesn't apply is in some EU countries to do local laws specifically about this.
Psadim said:
Hi. I want to ask you if the warranty still exists for hardware parts like screen and charging port I m rooted. Has anyone any on warranty repair experience? My screen has a big yellow shadow on the upper right side and in every corner. Also charging port doesn't support fast charge anymore. Phone charges slower than a turtle. Also after Nougat update I have some WiFi losses. I m on stock Nougat.
Thanks in advanced.
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Click to collapse
Technically no. All the stuff you agreed to when you requested the unlock token voided the warranty. When the device was new a Moto forum admin posted a slightly friendlier interpretation: https://forums.lenovo.com/t5/Moto-X-Pure-Moto-X-Style/Bootloader-Policy-re-Warranty-for-Pure-Style/m-p/3202233#M5570.
However, most experiences I've heard people relay on here involve Moto outright refusing to touch devices with an unlocked bootloader, even when customers were willing to pay for repair and not trying to collect on a warranty claim. Elevating the issue in their forums might get you some traction with a knowledgeable employee instead of front-line customer support drones, but I wouldn't get your hopes up. By most accounts Lenovo's customer service is #%[email protected]
Thank you all for your replies. Seems like I m gonna sell it for a carrot.
I 'm back again.
I downgrade from nougat to MM, and then i did an update for MM.
While the phone was updating suddenly it crashed and never turned on again.
Computer recognize it with a mysterious code.
It's rooted. I called motorola and i asked for help.
They told me its in a 2 years EU warranty when they checked my IMEI, and that i ve got 1 month left.
After that, i asked them in which cases my smartphone isn't covered from that warranty and they told me only if the screen or motherboard are broken. Which are not.
They are sending me a courier tomorrow to receive it.
Any ideas? Should i send it or should i wait for a blank file to restore it on my own? They may charge me or they may repair it in warranty?
Thanks for your help!
In EU you should send it for warranty repair.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html @Psadim
dzidexx said:
In EU you should send it for warranty repair.
http://fsfe.org/freesoftware/legal/flashingdevices.en.html @Psadim
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Thank you very much, if they tell me anything about root, i ll send them this.