Database Users

email auto check question

I have my email set to check for new mail every 30min
I have it set to check using "GPRS Settings"
My choices are:
GRPS Settings
MMS Settings
My Work Network
My ISP
Work
The Internet
What I'd like is that when I am on my Wifi network that my email uses Wifi to connect and when I am out it uses the GRPS settings. The outgoing mail servers are different for each location even though I am using the same account.
I don't think that anything can be done, but I thought i'd check. Thnx.

Checking email when not on Wifi not working?

Hi there,
I have set up my POP3 email account on my HD (though have set to leave messages on server) and it works fine on Wifi (checks, downloads, sends, etc). However when I'm not on Wifi and I'm on TMobile data (HSDPA, 3G, GPRS, etc), I get an error when I try send and receive. It comes up with "error synchronising" and a popup appears at the top saying...
"Cannot connect with current connection settings. To change your connection settings, tap settings." If I go into settings, I get the list of connections, but can't see anything in there that needs changing. I'm on T-Mobile in the UK, and it lists "T-Mobile Internet" and "My Work Network". If I go into the T-Mobile Internet settings everything seems fine in there. And it all works when I go into the web browser, or Youtube app, etc.
Its almost as if the mail app doesn't have access to the data connection unless its over Wifi. Is there something I'm missing, or an area where you can tell it when to use the data connection? I've even tried manually enabling the data connection through the comm manager (rather than it starting when an app needs it), then switching to mail and clicking send/receive - still the same error.
Thanks,
Dave

Can anyone help me? I'm not sure whether its connected but I also have a problem where another programme (Lotus Notes Traveller client) doesn't seem to be able to get access to the internet connection on the phone, regardless of whether its Wifi, 3G or anything else.
Thanks.

this may sound odd but bare with me! i can get on the net and emails but my hd would not check emails when in standby no matter what i did. I then realised i couldnt send or receive mms messages! all the settings seemed ok. Anyway in my mms connection i changed the wap setting to 1.2 from 2 and my mms worked! But since then my phone now checks email in standby! I didnt realise they were connected but may be worth checking.
Gav

How do you change that wap setting. I have the same problem, but on T-Mobile USA

Hi,
I found I could sync emails using Wi-Fi ok but got the dreaded "failed to sync" message when using the GPRS method. I am also on T-Mobile.
The problem is T-mobile only let's you send emails using there smtp.
You need to go into the email options menu and keep clicking through the settings until you get to the send using smtp box, here you need to type smtp.t-email.co.uk
This will send mail using the T-mobile network.
Please post back if this helps
Grez

Thank you - works perfectly for me! Good call!

Help, really annoying problem!

Hi
Hoping someone can help me!
My Touch HD has been working fine up until yesterday, and now for some reason it is no longer sending emails. I know the settings are right because it was working fine until yesterday.
I have done a hard reset, and installed an alternative ROM but still no luck. My email server itself is working fine.
Any ideas please, it's driving me mad!
Thanks in advance.
Ben.

Anyone help!

Ben,
You'll have to give us a little more to go on.
Who is your Mail Provider?
What error are you getting?
Anything else that might help.
Paul.

MrRalphMan said:
Ben,
You'll have to give us a little more to go on.
Who is your Mail Provider?
What error are you getting?
Anything else that might help.
Paul.
Click to expand...
Click to collapse
Also are synchornising your mail by using WiFi or 3G
Provide Sreenshots if you can

Hi - I'm having a similar problem on my Touch HD. I have a POP email account set up which connects and downloads emails absolutely fine when I'm on Wifi or connected via Activesync. However when I am on a data connection (i.e. GPRS, 3G, etc) it comes up with an "synchronisation error", and suggests I edit my connection settings. The data connections works for everything else, including web browsing and other applications that require it. Its almost as if the mail application isn't being allowed access to the data connection unless its over wifi.

davehodgkinson said:
Hi - I'm having a similar problem on my Touch HD. I have a POP email account set up which connects and downloads emails absolutely fine when I'm on Wifi or connected via Activesync. However when I am on a data connection (i.e. GPRS, 3G, etc) it comes up with an "synchronisation error", and suggests I edit my connection settings. The data connections works for everything else, including web browsing and other applications that require it. Its almost as if the mail application isn't being allowed access to the data connection unless its over wifi.
Click to expand...
Click to collapse
Check your service provider.
I had this problem once and they were "playing" with the POP access over GPRS.
I would give them a quick call.
Regards, D

Yup, sounds like I am having the same problem as DaveHodgkinson.
Can download emails fine, can access the internet fine. Just can't send emails. I know all my settings are correct as they were working fine previously, plus I can send/receive via Outlook and webmail absolutely fine. I have a QIQ hosting package with my own domain that I use for email.
I have read about other people having this same error on their WinMo devices, but have not been able to find a working solution for it.
The error message I get is "the message could not be sent. Check that you have network coverage and that your account information is correct. The try sending again".
Well I do have network coverage, and the account information is correct, so what next!!
This fault renders a major function of the phone unusable.

I doubt this is a "fault".
I'll bet your mobile provider is blocking port 25 making everything else not matter.
Get a telnet client and make sure you can telnet to your mail server on port 25.
Use your wireless providers SMTP server.

Cheesy Dave said:
Check your service provider.
I had this problem once and they were "playing" with the POP access over GPRS.
I would give them a quick call.
Regards, D
Click to expand...
Click to collapse
Great thanks for the advice - I'll give TMobile a call and let you know what they say

Shonky* said:
I doubt this is a "fault".
I'll bet your mobile provider is blocking port 25 making everything else not matter.
Get a telnet client and make sure you can telnet to your mail server on port 25.
Use your wireless providers SMTP server.
Click to expand...
Click to collapse
From searching google this problem appears to be too widespread to be operator specific. I have tried an alternate port and that also fails. I am on o2.

anybody anymore ideas?

Planetgong,
If you are on O2 UK, this worked for me:
If you can't get your own email providers SMTP settings to work then you can use O2 settings for sending email (while keeping your own email provider for incoming email). To do this your main email settings should look like this...
Outgoing Mail Server (SMTP)
Host Name: smtp.o2.co.uk
User Name: [email protected]
Password: youro2password
Your Advanced settings should look like this...
Outgoing Settings
Use SSL: Off
Authentication: Password
Server Port: 25
If you can't remember your O2 username and password (you will have registered this when you activated your phone) then just register another one at www.o2.co.uk (the 'Register' link is near the top left corner).

Hi
Thanks for the reply. I've just tried that but get the same error message. Can you tell me where I can find the advanced settings?

Planetgong,
Assuming you can log onto your o2 mail box on your PC/laptop. And sign out again.
Go through email setup, my outgoing mail server is smtp.o2.co.uk, tick outgoing server requires authentication, untick use the same name and password. Under "advanced server settings" (at bottom of screen) have both boxes unticked. Make network connection O2 active (not The Internet).
done and next.
Enter O2 user name and password
continue to end of setup.
Then try it!!

Hi
Thanks for the reply. Unfortunately this still didn't work. It is like my Touch HD has suddenly decided to stop all outgoing SMTP connections. I have tried so many different things now and it still isn't working!
Just found this :
http://social.microsoft.com/Forums/en-US/windowsmobile/thread/26ddec22-6854-40bf-a9de-4c50211302e2/
http://www.tracyandmatt.co.uk/blogs/index.php/2008/09/18/windows-mobile-6-1-smtp-issues
Although the problem is supposed to be solved on the version of Windows Mobile on the Touch HD, it clearly isn't! Cheers Microsoft.
Not sure what to do now. Don't see why I should accept a phone that all the features don't work on?

I've also got the .cab fix installed linked to by the traceyandmatt site.

Juggler258 said:
I've also got the .cab fix installed linked to by the traceyandmatt site.
Click to expand...
Click to collapse
Would be nice to know how it works!THX

davehodgkinson said:
Hi - I'm having a similar problem on my Touch HD. I have a POP email account set up which connects and downloads emails absolutely fine when I'm on Wifi or connected via Activesync. However when I am on a data connection (i.e. GPRS, 3G, etc) it comes up with an "synchronisation error", and suggests I edit my connection settings. The data connections works for everything else, including web browsing and other applications that require it. Its almost as if the mail application isn't being allowed access to the data connection unless its over wifi.
Click to expand...
Click to collapse
hi,
disable your proxy. that might help
goto settings, tab connections, then select connections
next select 'setup my proxy'. go to tab 'proxy server' and uncheck 'this network uses a proxy server'

freggelfrot said:
hi,
disable your proxy. that might help
goto settings, tab connections, then select connections
next select 'setup my proxy'. go to tab 'proxy server' and uncheck 'this network uses a proxy server'
Click to expand...
Click to collapse
Proxy is unchecked, still no access. Can I return the phone on the basis it isn't able to perform all the functions it is supposed to?

planetgong said:
Hi
Thanks for the reply. Unfortunately this still didn't work. It is like my Touch HD has suddenly decided to stop all outgoing SMTP connections. I have tried so many different things now and it still isn't working!
Just found this :
http://social.microsoft.com/Forums/en-US/windowsmobile/thread/26ddec22-6854-40bf-a9de-4c50211302e2/
http://www.tracyandmatt.co.uk/blogs/index.php/2008/09/18/windows-mobile-6-1-smtp-issues
Although the problem is supposed to be solved on the version of Windows Mobile on the Touch HD, it clearly isn't! Cheers Microsoft.
Not sure what to do now. Don't see why I should accept a phone that all the features don't work on?
Click to expand...
Click to collapse
Didn't work for me! couldn't send any email anymore! Restored a backupfile

Wifi prority over 3G

Hi
I was wondering how to know if WiFi has priority over 3G when its enabled because I notice when I have WiFi enabled and do send and receive in my outlook it's turning on the data connection option in connectivity (thats 3G I'm guessing) and downloading stuff. Ideally I'd like it to use the WiFi if its enabled but am not sure if it is?
Can someone clarify please!
Thanks

I'd like to know the answer to this too.

The only solution I've found which is quite crap to be honest is to set up a fake dummy connection or go
All settings > Connections tab > Connections > Advanced tab > Select Networks
Then choose My ISP or anything that doesn't have a modem connection defined. You'll then have to turn on wifi whenever you want to access the net. This isn't exactly ideal to be honest.
From what I've found out today and from searching on here is that it's the windows mobile live client has got it built in to prioritize GPRS/3G etc over Wifi ...
utter crap so I looked up alternate ways to get hotmail you can use pop3 and stuff but not sure it will sync like IMAP does, but that's the only solution I've found for now. So change the network connection to something other than mobile web when you're on wifi then change it to mobile web when you're on the streets etc and don't have wifi access.
Must be a better way though??? There's been so many people ask this on this forum and everyone of them got half arsed replies.

Outlook plus pop is ok, that is it use wifi if it is available and 3G otherwise. The problem is on hotmail accessed using windows live.
I found a solution in using HTTPMail provider 1.5 to access hotmail (it is not free but cheap enough). You can find it googling around.
I read reports around about problems during installation so I simply extracted the files (HTTPMail.dll, MIME.dll, HTTPTransport.dll and HTTPMailReg.exe) from the cab and copied them under \windows, registered manually HTTPMail.dll, MIME.dll and HTTPTransport.dll using regsvr_arm.exe (you can find it at http://forum.xda-developers.com/attachment.php?attachmentid=80255&d=1207768826) and registered the software using HTTPMailReg.exe
After installation an hotmail account can be created using this procedure.
Open Inbox
Tap Accounts and choose "New Account"
Enter your a fake e-mail address (not hotmail, otherwise windows live kiks in) and tap Next
Skip auto configuration (otherwise windows live kiks in) and tap Next
Set the user name to your complete e-mail address, enter your password, check the "Save password" option and tap Next
Set the Account type to HTTP and tap Next
Depending on which service you are using enter "hotmail" or "msn" (without the quotes) for both the incoming and outgoing server names, leave the domain field blank and tap the "Options" button
Set the connection to "The Internet" and tap Next
Set the maximum amount to fetch for each message or accept the default settings and tap Next
Set the maximum age for the downloaded messages and tap Next
Good luck.

i would be interested in this too.
at home, i have a wifi router and i'd like the phone to use that connection when reachable/available. then, when i'm not at home and there's no other wifi available, without doing any manual setting, it should skip to 3G.
is the device working like that by default? any special settings needed?

eXelero said:
i would be interested in this too.
at home, i have a wifi router and i'd like the phone to use that connection when reachable/available. then, when i'm not at home and there's no other wifi available, without doing any manual setting, it should skip to 3G.
Click to expand...
Click to collapse
I use my phone exactly like that.
eXelero said:
is the device working like that by default?
Click to expand...
Click to collapse
For internet browsing and POP email yes, for hotmail no (se above post).

oruam57 said:
Outlook plus pop is ok, that is it use wifi if it is available and 3G otherwise. The problem is on hotmail accessed using windows live.
I found a solution in using HTTPMail provider 1.5 to access hotmail (it is not free but cheap enough). You can find it googling around.
I read reports around about problems during installation so I simply extracted the files (HTTPMail.dll, MIME.dll, HTTPTransport.dll and HTTPMailReg.exe) from the cab and copied them under \windows, registered manually HTTPMail.dll, MIME.dll and HTTPTransport.dll using regsvr_arm.exe (you can find it at http://forum.xda-developers.com/attachment.php?attachmentid=80255&d=1207768826) and registered the software using HTTPMailReg.exe
After installation an hotmail account can be created using this procedure.
Open Inbox
Tap Accounts and choose "New Account"
Enter your a fake e-mail address (not hotmail, otherwise windows live kiks in) and tap Next
Skip auto configuration (otherwise windows live kiks in) and tap Next
Set the user name to your complete e-mail address, enter your password, check the "Save password" option and tap Next
Set the Account type to HTTP and tap Next
Depending on which service you are using enter "hotmail" or "msn" (without the quotes) for both the incoming and outgoing server names, leave the domain field blank and tap the "Options" button
Set the connection to "The Internet" and tap Next
Set the maximum amount to fetch for each message or accept the default settings and tap Next
Set the maximum age for the downloaded messages and tap Next
Good luck.
Click to expand...
Click to collapse
Can you run over this please as I'm not getting the screens in the order you've written them.
1. First screen I get email address so I put in a fake one.
2. Second screen I get "Your Name" field and then "Account Display Name"
3. Third screen I get "Incoming Mail Server" ... what do I put here? You said "hotmail" or "msn" ... but what exactly... pop3.hotmail.com or what?? and other field is account type. I see HTML there so I choose that.
4. Fourth screen is "Username" and "password" I put that as my hotmail username (not fake) and proper password...
5. "Outgoing Mail Server" ... again what to put for this?? Advanced settings on this page ... I've set it to "The Internet"
Left the rest of the other pages as default when I go to hit send and receive I get an error saying:
"The URL does not use a recognized protocol (80042001) Error Source: HTTP Status: Logging On"
hmm??

oruam57 said:
I use my phone exactly like that.
For internet browsing and POP email yes, for hotmail no (se above post).
Click to expand...
Click to collapse
sounds great! thanx for the info!

DaBountyHunter said:
Can you run over this please as I'm not getting the screens in the order you've written them.
1. First screen I get email address so I put in a fake one.
2. Second screen I get "Your Name" field and then "Account Display Name"
3. Third screen I get "Incoming Mail Server" ... what do I put here? You said "hotmail" or "msn" ... but what exactly... pop3.hotmail.com or what?? and other field is account type. I see HTML there so I choose that.
4. Fourth screen is "Username" and "password" I put that as my hotmail username (not fake) and proper password...
5. "Outgoing Mail Server" ... again what to put for this?? Advanced settings on this page ... I've set it to "The Internet"
Left the rest of the other pages as default when I go to hit send and receive I get an error saying:
"The URL does not use a recognized protocol (80042001) Error Source: HTTP Status: Logging On"
hmm??
Click to expand...
Click to collapse
1. Ok.
2. Insert whatever you like.
3. Insert literally "hotmail" or "msn" and select HTTP.
4. Username should be the complete address, for example [email protected], password ok.
5. Again, insert literally "hotmail" or "msn", advanced setting ok, do not check Outgoing... and Use the same... should be grayed (disabled)
Before that you must register the DLLs (using regsvr_arm.exe) and the software (using HTTPMailReg.exe) and soft reset.

Followed all of that exactly as you said registerd the dlls and the software soft resetted and got a different error 80042002 HTTP Forbidden

DaBountyHunter said:
Followed all of that exactly as you said registerd the dlls and the software soft resetted and got a different error 80042002 HTTP Forbidden
Click to expand...
Click to collapse
I'm sorry but can't say what the problem is.
Just in case this is my account configuration (after the initial configuration I edited the address on the first page to the correct value, maybe you should try this too).

It sounds to me as though the people with the problem of cellular data connection kicking in when there is a valid wifi connection ought to examine the settings in whatever application is playing up.
e.g. someone mentioned that pocket outlook opens a 3G connection instead of using the wifi connection. In this case go into email settings (windows messaging application, menu/options then choose the email account that is causing the problem) click on "edit account setup" then press "next" 3 times and press on "advanced server settings". Check what is set under "Network connection:" In order to use the currently available connection this must be set to "The Internet" If you have set it to your cellular data connection for instance "orange internet" it will always use that connection and ignore the wifi.

gadgetgaz said:
It sounds to me as though the people with the problem of cellular data connection kicking in when there is a valid wifi connection ought to examine the settings in whatever application is playing up.
e.g. someone mentioned that pocket outlook opens a 3G connection instead of using the wifi connection. In this case go into email settings (windows messaging application, menu/options then choose the email account that is causing the problem) click on "edit account setup" then press "next" 3 times and press on "advanced server settings". Check what is set under "Network connection:" In order to use the currently available connection this must be set to "The Internet" If you have set it to your cellular data connection for instance "orange internet" it will always use that connection and ignore the wifi.
Click to expand...
Click to collapse
I can only choose "Internet" under email settings and not my cellular data..?

The options I have are:
Orange WAP
Orange MMS
Orange Internet
Work
The Internet

I ended up just putting in my hotmail details manually using POP3 and set it to use the pop3.live.com:995 and smtp.live.com:587 rather than this whole HTTP issue with SSL and authentication for outgoing and inbound mail. "The Internet" for the network connection to use and made sure it leaves messages on server so now it'll sync without removing them off the inbox and uses the wifi first rather than the 3G.

gadgetgaz said:
It sounds to me as though the people with the problem of cellular data connection kicking in when there is a valid wifi connection ought to examine the settings in whatever application is playing up.
e.g. someone mentioned that pocket outlook opens a 3G connection instead of using the wifi connection. In this case go into email settings (windows messaging application, menu/options then choose the email account that is causing the problem) click on "edit account setup" then press "next" 3 times and press on "advanced server settings". Check what is set under "Network connection:" In order to use the currently available connection this must be set to "The Internet" If you have set it to your cellular data connection for instance "orange internet" it will always use that connection and ignore the wifi.
Click to expand...
Click to collapse
I have Telenor/Vodaphone in Sweden and am having similar difficulties. It works well to use "The Internet" if I am on a wireless network. However, if I am without wireless I get connection error and have to switch network to "Telenor Internet" for it to work. Can anyone help out?

I'm currently trying to resolve this same issue on my girlfriend's MWg Zinc II running WM6.1.
The strange thing is, I have a Samsung Omnia, also running 6.1, with (as far as I can tell) the exact same setup for email and connections, but I don't have this issue.... ie when I'm connected to wifi and I sync my hotmail, it uses the wifi connection and does not try to connect using cellular data.
gadgetgaz said:
It sounds to me as though the people with the problem of cellular data connection kicking in when there is a valid wifi connection ought to examine the settings in whatever application is playing up.
e.g. someone mentioned that pocket outlook opens a 3G connection instead of using the wifi connection. In this case go into email settings (windows messaging application, menu/options then choose the email account that is causing the problem) click on "edit account setup" then press "next" 3 times and press on "advanced server settings". Check what is set under "Network connection:" In order to use the currently available connection this must be set to "The Internet" If you have set it to your cellular data connection for instance "orange internet" it will always use that connection and ignore the wifi.
Click to expand...
Click to collapse
On both phones, when I "choose the email account", the next screen to appear is the Windows Live settings screen (where you cannot select the options you mention), not the standard email settings screens... so this method does not work for me.

Smackhacker said:
I have Telenor/Vodaphone in Sweden and am having similar difficulties. It works well to use "The Internet" if I am on a wireless network. However, if I am without wireless I get connection error and have to switch network to "Telenor Internet" for it to work. Can anyone help out?
Click to expand...
Click to collapse
I've had the same problem on my new Touch Pro 2 on T-Mobile, but didn't have it with my Vodafone v1615 (HTC TyTN II).
If you still have this problem, may be worth taking a look at:
http://forum.xda-developers.com/showpost.php?p=4063850&postcount=4
This has fixed my problem.

I have had this problem with windows live for over 4 years, all other applications will use wifi over 3G if its available.
Windows live will only use 3G, which is an absolute nightmare when traveling as i dissable data and make use with WIFI in hotels and cafes.

Email Problem

I did a hard reset before but now when I try to conect to Live messenger it fails and the email won't sync. Internet works fine and weather updates ect.
Any ideas?
Thanks

i have a similer problem. cant send a recieve on 3g. it just says can not connect. turn on the wifi and bingo emails come down. back to 3g and nothing again. the connection i fine. i can go on line download app ect.
ive actually been going to the hotmail website to view my emails. this works fine but its not ideal. would like to get the main mail working prpoerly.

ARe you using T MObile roms? Try un ticking the 'use proxy' setting if it is set, and you should be good to go.
settings tab - menu - all settings - connections - connections - manage existing connections - proxy settings tab.

No access to email via 3G
Have set up access to email account which works fine when on a wireless network. When wireless is unavailable I am unable to connect via 3G (Telstra NextG). All I manage is a Cannot Connect message and a suggestion that I change my settings. There is no entry for a Proxy Server as I would expect and internet access via 3G is operative.