Hi there,
I have set up my POP3 email account on my HD (though have set to leave messages on server) and it works fine on Wifi (checks, downloads, sends, etc). However when I'm not on Wifi and I'm on TMobile data (HSDPA, 3G, GPRS, etc), I get an error when I try send and receive. It comes up with "error synchronising" and a popup appears at the top saying...
"Cannot connect with current connection settings. To change your connection settings, tap settings." If I go into settings, I get the list of connections, but can't see anything in there that needs changing. I'm on T-Mobile in the UK, and it lists "T-Mobile Internet" and "My Work Network". If I go into the T-Mobile Internet settings everything seems fine in there. And it all works when I go into the web browser, or Youtube app, etc.
Its almost as if the mail app doesn't have access to the data connection unless its over Wifi. Is there something I'm missing, or an area where you can tell it when to use the data connection? I've even tried manually enabling the data connection through the comm manager (rather than it starting when an app needs it), then switching to mail and clicking send/receive - still the same error.
Thanks,
Dave
Can anyone help me? I'm not sure whether its connected but I also have a problem where another programme (Lotus Notes Traveller client) doesn't seem to be able to get access to the internet connection on the phone, regardless of whether its Wifi, 3G or anything else.
Thanks.
this may sound odd but bare with me! i can get on the net and emails but my hd would not check emails when in standby no matter what i did. I then realised i couldnt send or receive mms messages! all the settings seemed ok. Anyway in my mms connection i changed the wap setting to 1.2 from 2 and my mms worked! But since then my phone now checks email in standby! I didnt realise they were connected but may be worth checking.
Gav
How do you change that wap setting. I have the same problem, but on T-Mobile USA
Hi,
I found I could sync emails using Wi-Fi ok but got the dreaded "failed to sync" message when using the GPRS method. I am also on T-Mobile.
The problem is T-mobile only let's you send emails using there smtp.
You need to go into the email options menu and keep clicking through the settings until you get to the send using smtp box, here you need to type smtp.t-email.co.uk
This will send mail using the T-mobile network.
Please post back if this helps
Grez
Thank you - works perfectly for me! Good call!
Related
I'm just wondering why my hotmail email account uses my data connection even though I have an active wifi connection. My gmail and yahoo connects to the wifi no problem but when I do 'send/receive' with my hotmail, it always uses the data connection. Anything to change this setting? Thanks.
We are together in this I guess
Good question! I was wondering why it happens too... I went through the registry, I made a hard reset (Was thinking the problem due the fact I imported mails using a backup problem)... nothing... there is no way to solve it! I think there is someproblem in messenger by itself and the solution might be installing another version?... Any idea anyone
I have this problem too, i go into communications, then disable cellular radio, and activate WIFI, then my hotmail updates over wifi, Strange, some kind of fix for this would be good.
Does anyone know if there is a fix?
In the email account settings try changing connection to "The Internet" instead of the default one (mine said "T-Mobile Internet").
This way email will go via WIFI if available, otherwise via 3G/GPRS... as it should
The problem here, and why it's set to default to HSDPA for email, is the outgoing SMTP server. Orange in particular block the use of any SMTP server other than their own, but of course their smtp won't work when you're connected via wifi. Thus on mine I set it to use Orange Internet for everything (idiotically it wasn't defaulting to that, so no outgoing email when on wifi).
Ideally this really needs different smtp settings when you're on wifi - anyone know a way?
arfster said:
The problem here, and why it's set to default to HSDPA for email, is the outgoing SMTP server. Orange in particular block the use of any SMTP server other than their own, but of course their smtp won't work when you're connected via wifi. Thus on mine I set it to use Orange Internet for everything (idiotically it wasn't defaulting to that, so no outgoing email when on wifi).
Click to expand...
Click to collapse
I'm no expert, so put me right if I'm being dumb here:
I'm with Orange (UK) and use my own email account (incoming POP3 and sending via SMTP).
I seem to be able to both send and receive mail quite happily via HSDPA even though it's not Orange email. Am I missing something ?
- Steve
Hrrrm, maybe just a yahoo email thing then. I can't use their smtp on orange HSDPA.
arfster said:
Hrrrm, maybe just a yahoo email thing then. I can't use their smtp on orange HSDPA.
Click to expand...
Click to collapse
If it's of interest, the email through my own server requires the mail client to log in for both sending and receiving, and the word SMTP doesn't appear in the server name. Perhaps this helps Orange to "miss" it ?
- Steve
I have the same problem, but a lot worse. My HD doesn't use my wifi for anything, unless I deactivate my data connection. It's really annoying, especially since I previously had a Diamond, and that worked perfectly!
Any tips would be VERY much appreciated!
johncmolyneux said:
I have the same problem, but a lot worse. My HD doesn't use my wifi for anything, unless I deactivate my data connection. It's really annoying, especially since I previously had a Diamond, and that worked perfectly!
Any tips would be VERY much appreciated!
Click to expand...
Click to collapse
Same here. I thought it was just opera that wouldn't use wifi, but its everything. All my apps seem to use my data connection rather than wifi.
Sorry to dig up an old thread, and I don't know if the solution is elsewhere (I've been searching for hours), but I think I've sorted hotmail to connect using wifi here:
http://www.dugaldwilson.com/dugald/archive/2009/02/17/54.aspx
Another solution would be to use 'No data' app and toogle off 'internet' & 'wap' so data connection is not available so phone can only use wifi. If at some point you want to re-use data connection, just toggle them on again.
Hi
Hoping someone can help me!
My Touch HD has been working fine up until yesterday, and now for some reason it is no longer sending emails. I know the settings are right because it was working fine until yesterday.
I have done a hard reset, and installed an alternative ROM but still no luck. My email server itself is working fine.
Any ideas please, it's driving me mad!
Thanks in advance.
Ben.
Anyone help!
Ben,
You'll have to give us a little more to go on.
Who is your Mail Provider?
What error are you getting?
Anything else that might help.
Paul.
MrRalphMan said:
Ben,
You'll have to give us a little more to go on.
Who is your Mail Provider?
What error are you getting?
Anything else that might help.
Paul.
Click to expand...
Click to collapse
Also are synchornising your mail by using WiFi or 3G
Provide Sreenshots if you can
Hi - I'm having a similar problem on my Touch HD. I have a POP email account set up which connects and downloads emails absolutely fine when I'm on Wifi or connected via Activesync. However when I am on a data connection (i.e. GPRS, 3G, etc) it comes up with an "synchronisation error", and suggests I edit my connection settings. The data connections works for everything else, including web browsing and other applications that require it. Its almost as if the mail application isn't being allowed access to the data connection unless its over wifi.
davehodgkinson said:
Hi - I'm having a similar problem on my Touch HD. I have a POP email account set up which connects and downloads emails absolutely fine when I'm on Wifi or connected via Activesync. However when I am on a data connection (i.e. GPRS, 3G, etc) it comes up with an "synchronisation error", and suggests I edit my connection settings. The data connections works for everything else, including web browsing and other applications that require it. Its almost as if the mail application isn't being allowed access to the data connection unless its over wifi.
Click to expand...
Click to collapse
Check your service provider.
I had this problem once and they were "playing" with the POP access over GPRS.
I would give them a quick call.
Regards, D
Yup, sounds like I am having the same problem as DaveHodgkinson.
Can download emails fine, can access the internet fine. Just can't send emails. I know all my settings are correct as they were working fine previously, plus I can send/receive via Outlook and webmail absolutely fine. I have a QIQ hosting package with my own domain that I use for email.
I have read about other people having this same error on their WinMo devices, but have not been able to find a working solution for it.
The error message I get is "the message could not be sent. Check that you have network coverage and that your account information is correct. The try sending again".
Well I do have network coverage, and the account information is correct, so what next!!
This fault renders a major function of the phone unusable.
I doubt this is a "fault".
I'll bet your mobile provider is blocking port 25 making everything else not matter.
Get a telnet client and make sure you can telnet to your mail server on port 25.
Use your wireless providers SMTP server.
Cheesy Dave said:
Check your service provider.
I had this problem once and they were "playing" with the POP access over GPRS.
I would give them a quick call.
Regards, D
Click to expand...
Click to collapse
Great thanks for the advice - I'll give TMobile a call and let you know what they say
Shonky* said:
I doubt this is a "fault".
I'll bet your mobile provider is blocking port 25 making everything else not matter.
Get a telnet client and make sure you can telnet to your mail server on port 25.
Use your wireless providers SMTP server.
Click to expand...
Click to collapse
From searching google this problem appears to be too widespread to be operator specific. I have tried an alternate port and that also fails. I am on o2.
anybody anymore ideas?
Planetgong,
If you are on O2 UK, this worked for me:
If you can't get your own email providers SMTP settings to work then you can use O2 settings for sending email (while keeping your own email provider for incoming email). To do this your main email settings should look like this...
Outgoing Mail Server (SMTP)
Host Name: smtp.o2.co.uk
User Name: [email protected]
Password: youro2password
Your Advanced settings should look like this...
Outgoing Settings
Use SSL: Off
Authentication: Password
Server Port: 25
If you can't remember your O2 username and password (you will have registered this when you activated your phone) then just register another one at www.o2.co.uk (the 'Register' link is near the top left corner).
Hi
Thanks for the reply. I've just tried that but get the same error message. Can you tell me where I can find the advanced settings?
Planetgong,
Assuming you can log onto your o2 mail box on your PC/laptop. And sign out again.
Go through email setup, my outgoing mail server is smtp.o2.co.uk, tick outgoing server requires authentication, untick use the same name and password. Under "advanced server settings" (at bottom of screen) have both boxes unticked. Make network connection O2 active (not The Internet).
done and next.
Enter O2 user name and password
continue to end of setup.
Then try it!!
Hi
Thanks for the reply. Unfortunately this still didn't work. It is like my Touch HD has suddenly decided to stop all outgoing SMTP connections. I have tried so many different things now and it still isn't working!
Just found this :
http://social.microsoft.com/Forums/en-US/windowsmobile/thread/26ddec22-6854-40bf-a9de-4c50211302e2/
http://www.tracyandmatt.co.uk/blogs/index.php/2008/09/18/windows-mobile-6-1-smtp-issues
Although the problem is supposed to be solved on the version of Windows Mobile on the Touch HD, it clearly isn't! Cheers Microsoft.
Not sure what to do now. Don't see why I should accept a phone that all the features don't work on?
I've also got the .cab fix installed linked to by the traceyandmatt site.
Juggler258 said:
I've also got the .cab fix installed linked to by the traceyandmatt site.
Click to expand...
Click to collapse
Would be nice to know how it works!THX
davehodgkinson said:
Hi - I'm having a similar problem on my Touch HD. I have a POP email account set up which connects and downloads emails absolutely fine when I'm on Wifi or connected via Activesync. However when I am on a data connection (i.e. GPRS, 3G, etc) it comes up with an "synchronisation error", and suggests I edit my connection settings. The data connections works for everything else, including web browsing and other applications that require it. Its almost as if the mail application isn't being allowed access to the data connection unless its over wifi.
Click to expand...
Click to collapse
hi,
disable your proxy. that might help
goto settings, tab connections, then select connections
next select 'setup my proxy'. go to tab 'proxy server' and uncheck 'this network uses a proxy server'
freggelfrot said:
hi,
disable your proxy. that might help
goto settings, tab connections, then select connections
next select 'setup my proxy'. go to tab 'proxy server' and uncheck 'this network uses a proxy server'
Click to expand...
Click to collapse
Proxy is unchecked, still no access. Can I return the phone on the basis it isn't able to perform all the functions it is supposed to?
planetgong said:
Hi
Thanks for the reply. Unfortunately this still didn't work. It is like my Touch HD has suddenly decided to stop all outgoing SMTP connections. I have tried so many different things now and it still isn't working!
Just found this :
http://social.microsoft.com/Forums/en-US/windowsmobile/thread/26ddec22-6854-40bf-a9de-4c50211302e2/
http://www.tracyandmatt.co.uk/blogs/index.php/2008/09/18/windows-mobile-6-1-smtp-issues
Although the problem is supposed to be solved on the version of Windows Mobile on the Touch HD, it clearly isn't! Cheers Microsoft.
Not sure what to do now. Don't see why I should accept a phone that all the features don't work on?
Click to expand...
Click to collapse
Didn't work for me! couldn't send any email anymore! Restored a backupfile
Hello fokes,
When i had my HTC Vox i could easily receive mails with POP3 settings. The only problem was that i had to connect to my home network to send mails.
Since i have my TP2 i cant get connection to my mailbox using the mobile phone connection. If i log on to my home network everything go fine, but with 3G in don't receive my mail at all.
It was possible in the past, so it should work right?
Of course Exchange servers exists, but thats not an option for me (just home mails).
So is it possible to receive pop3 mails on my phone using only a 3G connection, and how? i tried it several times now but didn't get it done jet.
hmm... strange.. care to elaborate more??..
Do you mean u can check mails using gprs but not with 3g/hsdpa?
I'm using an Asia/Singapore set, but i can check emails pop3 in gprs/3g/hsdpa all fine..
i wonder if you can default your internet conection to 3g, so it won't automatically pick up edge.
are you connected to the PC when you check email? try changing your settings to only use 3g, that way you're forcing 3g to be the only connection to work. also, can you surf the net with 3g?
pop mail
Strange with my tp2 it works fine.
Are you sure it is allowed by vodafone.
At my phone I can send and receive mail.
Are you sure you used the right settings.
I think you did not use the right pop and smtp settings.
What provider are you using for your mail?
If you send me a personal massage I can answer you in dutch it's a little easier.
thanks for the replys
first of all my internet works fine using gprs/3g. i have 3g standard so i just called it 3g.
te settings of my mail accounts are correct. if i login to my home network (wifi) i receive my mails perfect and can send them.
sending mails over 3g/gprs did never work because i normaly use the mail server of my internet provider. so i can only sned emails if i use their connection.
in the past i had the htc vox (only gprs) with the same mailaccounts and providers. receiving mails worked perfectly, sending not.
i suppose it doesnt matter if i use gprs or 3g. didnt test it jet
i dont know of my providers uses restrictions.
gsm: vodafone
pop3: active24
smtp: tiscali / telfort
i know active24 has now exchange server support. perhaps they changed te servers and made it imposiible to me to connect with a phone without using that exchange server
@rodus: i will contact u if nessesary (afther this post). thanks for you help (to all)
mail settings
If you use your active24 smtp settings it should be possible to send mail with your phone. I found this settings on the active24 site maybe it will help you.
http://www.active24.com/sw17854.asp
thanks, this settings are not the one i used before (the one i got from active24.nl).
I can now send and receive mails after i used that settings and switching of the using of a proxy server connection.
because the proxy i couldn't access the pop/smtp servers.
now i only have problems with the mail client (from energy rom leo). editing acounts is not possible and auto send/receive seems not to work, but that is an other problem.
Thanks alot for the support
Have setup my HD2 on t-mobile using the automated wizard, i can browse the internet fine using opera, but each time i want to check my IMAP account i get the following message: "Cannot connect with current settings".
If i switch to WiFi it works perfectly, so my email settings are correct. And my internet settings on 3G are correct as i can browse the internet, but for some reason i cant download email over IMAP. Is anybody else having similar issues?
Nb. I'm in the UK.
thanks.
Try turning off the proxy server in connection settings.
Thanks that worked a treat, so much for auto-configuration
sorry if I post it here, but I have an issue with my web.de imap account, wich is that it only shows me messages back till wednesday when I got my phone and set up the account. all messages prior to that date are not shown. neither in my trash, nor in any other folder. and I accidentally deleted a message and it is still there according to my web.de account, but my hd2 doesn't show the message anymore. is there something wrong with the way the hd2 flags messages in imap?
i actually rang up TMobile technical support to ask them what the proxy was for and why it is added in the auto config settings. they had no idea. they could only tell me what it was supposed to be, not why.
Seems like most programs prefer not having the TMobile proxy set.
Maybe there isn't any proxy necessary and it's a problem with the htc mail app itself. see my case above, that's surely not web.de problem but something wrong with the htc mail app. but I can't figure out what and why.
I did a hard reset before but now when I try to conect to Live messenger it fails and the email won't sync. Internet works fine and weather updates ect.
Any ideas?
Thanks
i have a similer problem. cant send a recieve on 3g. it just says can not connect. turn on the wifi and bingo emails come down. back to 3g and nothing again. the connection i fine. i can go on line download app ect.
ive actually been going to the hotmail website to view my emails. this works fine but its not ideal. would like to get the main mail working prpoerly.
ARe you using T MObile roms? Try un ticking the 'use proxy' setting if it is set, and you should be good to go.
settings tab - menu - all settings - connections - connections - manage existing connections - proxy settings tab.
No access to email via 3G
Have set up access to email account which works fine when on a wireless network. When wireless is unavailable I am unable to connect via 3G (Telstra NextG). All I manage is a Cannot Connect message and a suggestion that I change my settings. There is no entry for a Proxy Server as I would expect and internet access via 3G is operative.