Database Users

Checking email when not on Wifi not working?

Hi there,
I have set up my POP3 email account on my HD (though have set to leave messages on server) and it works fine on Wifi (checks, downloads, sends, etc). However when I'm not on Wifi and I'm on TMobile data (HSDPA, 3G, GPRS, etc), I get an error when I try send and receive. It comes up with "error synchronising" and a popup appears at the top saying...
"Cannot connect with current connection settings. To change your connection settings, tap settings." If I go into settings, I get the list of connections, but can't see anything in there that needs changing. I'm on T-Mobile in the UK, and it lists "T-Mobile Internet" and "My Work Network". If I go into the T-Mobile Internet settings everything seems fine in there. And it all works when I go into the web browser, or Youtube app, etc.
Its almost as if the mail app doesn't have access to the data connection unless its over Wifi. Is there something I'm missing, or an area where you can tell it when to use the data connection? I've even tried manually enabling the data connection through the comm manager (rather than it starting when an app needs it), then switching to mail and clicking send/receive - still the same error.
Thanks,
Dave

Can anyone help me? I'm not sure whether its connected but I also have a problem where another programme (Lotus Notes Traveller client) doesn't seem to be able to get access to the internet connection on the phone, regardless of whether its Wifi, 3G or anything else.
Thanks.

this may sound odd but bare with me! i can get on the net and emails but my hd would not check emails when in standby no matter what i did. I then realised i couldnt send or receive mms messages! all the settings seemed ok. Anyway in my mms connection i changed the wap setting to 1.2 from 2 and my mms worked! But since then my phone now checks email in standby! I didnt realise they were connected but may be worth checking.
Gav

How do you change that wap setting. I have the same problem, but on T-Mobile USA

Hi,
I found I could sync emails using Wi-Fi ok but got the dreaded "failed to sync" message when using the GPRS method. I am also on T-Mobile.
The problem is T-mobile only let's you send emails using there smtp.
You need to go into the email options menu and keep clicking through the settings until you get to the send using smtp box, here you need to type smtp.t-email.co.uk
This will send mail using the T-mobile network.
Please post back if this helps
Grez

Thank you - works perfectly for me! Good call!

POP3 MAIL over 3G connection?

Hello fokes,
When i had my HTC Vox i could easily receive mails with POP3 settings. The only problem was that i had to connect to my home network to send mails.
Since i have my TP2 i cant get connection to my mailbox using the mobile phone connection. If i log on to my home network everything go fine, but with 3G in don't receive my mail at all.
It was possible in the past, so it should work right?
Of course Exchange servers exists, but thats not an option for me (just home mails).
So is it possible to receive pop3 mails on my phone using only a 3G connection, and how? i tried it several times now but didn't get it done jet.

hmm... strange.. care to elaborate more??..
Do you mean u can check mails using gprs but not with 3g/hsdpa?
I'm using an Asia/Singapore set, but i can check emails pop3 in gprs/3g/hsdpa all fine..

i wonder if you can default your internet conection to 3g, so it won't automatically pick up edge.
are you connected to the PC when you check email? try changing your settings to only use 3g, that way you're forcing 3g to be the only connection to work. also, can you surf the net with 3g?

pop mail
Strange with my tp2 it works fine.
Are you sure it is allowed by vodafone.
At my phone I can send and receive mail.
Are you sure you used the right settings.
I think you did not use the right pop and smtp settings.
What provider are you using for your mail?
If you send me a personal massage I can answer you in dutch it's a little easier.

thanks for the replys
first of all my internet works fine using gprs/3g. i have 3g standard so i just called it 3g.
te settings of my mail accounts are correct. if i login to my home network (wifi) i receive my mails perfect and can send them.
sending mails over 3g/gprs did never work because i normaly use the mail server of my internet provider. so i can only sned emails if i use their connection.
in the past i had the htc vox (only gprs) with the same mailaccounts and providers. receiving mails worked perfectly, sending not.
i suppose it doesnt matter if i use gprs or 3g. didnt test it jet
i dont know of my providers uses restrictions.
gsm: vodafone
pop3: active24
smtp: tiscali / telfort
i know active24 has now exchange server support. perhaps they changed te servers and made it imposiible to me to connect with a phone without using that exchange server
@rodus: i will contact u if nessesary (afther this post). thanks for you help (to all)

mail settings
If you use your active24 smtp settings it should be possible to send mail with your phone. I found this settings on the active24 site maybe it will help you.
http://www.active24.com/sw17854.asp

thanks, this settings are not the one i used before (the one i got from active24.nl).
I can now send and receive mails after i used that settings and switching of the using of a proxy server connection.
because the proxy i couldn't access the pop/smtp servers.
now i only have problems with the mail client (from energy rom leo). editing acounts is not possible and auto send/receive seems not to work, but that is an other problem.
Thanks alot for the support

Mail retrieval only uses 3G

I have 2 mail accounts set up on my phone. Both are Google Mail, one is done with Activesync (for calendar and contacts as well), the other is just a plain IMAP account retrive.
The Activesync one will sync over either 3G or Wifi depending on availability.
The plain email one doesn't - with the 'advanced server settings' set to connect from network connection 'The Internet' it will only work with Wifi. To use the 3G I need to change this setting to 'T-Mobile Internet', at which point it will only use the 3G. Not ideal really, and I can't work out how to overcome this. I was expecting it to use whicever was available when 'The Internet' is selected.
The Activesync options are slightly different in that there is only one network connection option called 'Internet'.
Anyone got any ideas?
I have ROM 1.48.405.2, WWE, on T-Mobile UK.

Some guys had to remove the proxy settings of their 3G in order to get it to work as expected.

Any more for any more?

Can't send e-mail with authentication

My outgoing mail server requires authentication (the incoming server doesn't). But it just won't work. I'm connecting through Wi-Fi and using the exact same settings as in Outlook. I always get the same error message (see screenshot).
I am entering the mail settings in Start/E-mail/Menu/Options not in Mail/Account Settings - which does not remember the authentication username and password (this is discussed in another thread).
This is driving me nuts. Any ideas or help would be greatly appreciated.

Does anyone know anything about outgoing e-mail authentication?

Yes I have this problem to can any won help to shed some light on this subject

Im using about 20th ROM on my HD2 and there is no problem with SMTP authentication. Just only set CORRECT SMTP server name and login name and password. And it does work on GPRS, HSDPA, Active Sync, WIFI without problems... I dont understand what is your problem...

Petulinek said:
Im using about 20th ROM on my HD2 and there is no problem with SMTP authentication. Just only set CORRECT SMTP server name and login name and password. And it does work on GPRS, HSDPA, Active Sync, WIFI without problems... I dont understand what is your problem...
Click to expand...
Click to collapse
Thanks Petulinek,
I am using the exact server name, login name and password that I am using in Outlook. I have checked it many times but it is still not working. I have tried it on Active Sync and WIFI.

On your screenshot is strange message. I think it try email send via data connection, not via AS. Is in your Active sync set that connection connects to internet?

Petulinek said:
On your screenshot is strange message. I think it try email send via data connection, not via AS. Is in your Active sync set that connection connects to internet?
Click to expand...
Click to collapse
Yes, I can use Active Sync to access the Internet. I can receive e-mail and browse and remote desktop etc. but not send e-mail.

On email settings, page with SMTP server - Advanced server settings - is in network connection "The internet"?

Petulinek said:
On email settings, page with SMTP server - Advanced server settings - is in network connection "The internet"?
Click to expand...
Click to collapse
Yes it is set to 'The Internet' but I have also tried 'Work'.

Petulinek,
Do you know what type of Authentication is supported by HTC Mail?
My server supports PLAIN/PLAIN TEXT, CRAM-MD5 or DIGEST-MD5.

E-mail doesn't get updated

Hello, guys
My e-mail used to be updating correctly the first few days. (set 2 hours interval). But now it isn't. Is it because I already opened the new e-mails in my PC? I use Yahoo, FYI. One more thing, how to refresh the e-mail? Like update now option in weather and twitter. Thanks.

try send/receive and see if you get all the emails you've already read come through.....

Sometimes emails will update on wifi only as you'll need to go into email setup manually and choose your connection...
That could be your problem...

Had the same problem but solved it as follows:
Goto Settings, Wireless controls, Menu, Connections, Set up my proxy server.
If the box 'This network uses a proxy server to connect to the Internet' is checked, uncheck it! This works for me every time.