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I've cracked my screen
Went go-karting today and got thrown around so much in the kart that the screen cracked.
So, what's the best way about getting it repaired?
Can I just send it straight back to HTC UK and get the screen replaced under warranty? My phone is rooted, but not unlocked.
I have not returned a phone yet, but as many have stated, "it does not void your warranty to root, only to unlock the bootloader" so in theory you should just be able to send it in.
.....except that warranty won't cover a cracked screen.. I think the going rate was $280?
are you insured through assurion?
You broke it, you buy it.
Sent from my Nexus One using XDA App
t0ph0id said:
I've cracked my screen
Went go-karting today and got thrown around so much in the kart that the screen cracked.
So, what's the best way about getting it repaired?
Can I just send it straight back to HTC UK and get the screen replaced under warranty? My phone is rooted, but not unlocked.
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Click to collapse
I dropped my N1 on the floor in my house (stone floors) two weeks ago and cracked the glass screen.. picked up a new glass screen on ebay for $38 shipped and spent about two hours replacing it myself.. turned out perfect.. just be very patient and take your time during the replacement process.
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
t0ph0id said:
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
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No, it's the digitizer/screen. The display would be a lot more expensive to replace.
Hi mate.. if the amoled still works you are fine yiu would just need a new digitalizer, about £20 from ebay and fix it youself.. if the amolded wkrks you need a new lcd, £45 from ebay.. i nroke my amoled, fixed it and now works.. good luck!!
Sent from my HTC Desire using XDA App
t0ph0id said:
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
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khaytsus said:
No, it's the digitizer/screen. The display would be a lot more expensive to replace.
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If that's the case, then why when I power it on does nothing appear?
It vibrates when booting so I know its working?
when i dropped my nexus one, the amoled broke, not the outer screen/digitizer. i believe the cost for a new amoled was around $85 plus shipping and it would also cost your warranty. therefore, i sent it back in for repair and it cost $115 total, warranty still intact. btw, i opted for a refurb unit instead of waiting for them to return my damaged unit.
good luck, you have to decide if its worth voiding your warranty to fix it yourself.
t0ph0id said:
If that's the case, then why when I power it on does nothing appear?
It vibrates when booting so I know its working?
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Sorry I missed that part.. Yeah if it's not showing anything the display has problems, although I find it odd it would break but not the digitizer.
khaytsus said:
Sorry I missed that part.. Yeah if it's not showing anything the display has problems, although I find it odd it would break but not the digitizer.
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Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
t0ph0id said:
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
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It is gonna be high! You wille get 3 options..1) fix the phone for a very high price 2) get the phone and pay around $40 for the labour and delivery 3) dispose of the phone for free by htc.. so pretty much re use the parts for another phone..
Not a sencible choice calling htc in my opinion
Sent from my HTC Desire using XDA App
t0ph0id said:
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
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!PANDA said:
It is gonna be high! You wille get 3 options..1) fix the phone for a very high price 2) get the phone and pay around $40 for the labour and delivery 3) dispose of the phone for free by htc.. so pretty much re use the parts for another phone..
Not a sencible choice calling htc in my opinion
Sent from my HTC Desire using XDA App
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Having searched the internets I've found reports of people having it fixed by HTC UK for between £60 - £100
Also, I was told if I didn't want them to carry out the work there would be a £20 fee to return the phone to cover postage and the engineers time.
I think you're estimates are way off, however, I'm going to wait until I get my quote or I'll be eating my words...
t0ph0id said:
Having searched the internets I've found reports of people having it fixed by HTC UK for between £60 - £100
Also, I was told if I didn't want them to carry out the work there would be a £20 fee to return the phone to cover postage and the engineers time.
I think you're estimates are way off, however, I'm going to wait until I get my quote or I'll be eating my words...
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Click to collapse
These were the options to fix my Desire but then got it with the fee and fixed it my self
Sent from my HTC Desire using XDA App
I'm impressed t0ph0id, I accidently got a slight scratch on my week old N1, it's small but I know it's there and I'm really upset about it.
You have properly screwed the screen and you seem ok with it
Wish I could be as relaxed as that haha.
Hey buddy i had the same issue with my desire.. cracked in a similar way, HTC quoted me £238 for screen, housing, new logic board & labour.. even asked them just to replaced the screen cos i did see anything wrong with the housing but they said they couldn't do it cos motherboard had been bent..
so just got a replacement lcd from ebay at £45, took 45mins to fit the new screen everything working correctly
oh and the logic board wasn't bent! cheeky HTC
incredulous said:
I'm impressed t0ph0id, I accidently got a slight scratch on my week old N1, it's small but I know it's there and I'm really upset about it.
You have properly screwed the screen and you seem ok with it
Wish I could be as relaxed as that haha.
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I've already spoken my mobile insurance and they repair/replace accidental damage so I know I can go through them if it's going to cost too much.
They'll repair, replace, give an alternative if they don't have the model or give a cash equivalent.
Yep haha, seems hard when yoyr trying to take it apart and not brake any bits off, but now.. soo proud of myself! Never thoughed I would ever be in my phone, sick thought, jehe
Sent from my HTC Desire using XDA App
i had my phone shut off and just turned it back on and i have this huge white out spot on my lcd near where the keyboard pops up. you can plainly see it on a white background. i know it didn't get wet because it is in a body glove case.
anyways i pulled the back cover off and there is no water damage sticker on the phone at all, just on the battery. and it doesn't show it got wet at all. are new phones shipping without them because i may have to take this back for an exchange and i don't want to be accused of getting it wet.
also what is the latest 2.2 version these phone ship with, so i can run the RUU if need be.
It's a screen defunct. I have it on my phone as well, probably almost the same exact spot. You can try and get them to replace the phone for you, doesn't really bother me too much so I didn't bother trying to get a new one.
Sent from my PC36100 using XDA App
Systemfraud said:
It's a screen defunct. I have it on my phone as well, probably almost the same exact spot. You can try and get them to replace the phone for you, doesn't really bother me too much so I didn't bother trying to get a new one.
Sent from my PC36100 using XDA App
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well i just bought the phone 2 days ago so im sure i can go in an exchange it. the area is large, it wasn't there when i shut my phone off earlier. my issue is my phone does not have a water indicator sticker on the body itself.
They will tell you because its missing the warranty is voided, happened to me when I brought my old touch pro 2 in.
Sent from my PC36100 using XDA App
JUST2SUAVE said:
They will tell you because its missing the warranty is voided, happened to me when I brought my old touch pro 2 in.
Sent from my PC36100 using XDA App
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yeah but i didn't remove it, first time ive had the back off. it's not there anywhere.
the phone is only two days old.
fixxxer2008 said:
yeah but i didn't remove it, first time ive had the back off. it's not there anywhere.
the phone is only two days old.
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if the phone is two days old, go return it... they shouldn't have a problem taking it back
I got another evo on friday and has no sticker either im gonna go ask tomorrow if is something they do now
latoso said:
I got another evo on friday and has no sticker either im gonna go ask tomorrow if is something they do now
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good to know, maybe they stopped doing it? i know there's one on the battery. anyways it seems to be a bit worse, it looks horrid, the bottom half of my lcd is brighter than the top half.
does anybody know what version of droid these ship with? like the latest shipped sprint RUU so i can flash it in the morning and unroot?
i hate dealing with sprint, took me alot to get my evo, if they give me **** ill just sell the darn thing as is or replace the lcd myself. maybe i just wont say a word and return it and get an epic instead. i know how sprint corporate stores can be.
Mine came with software version 3.29
latoso said:
Mine came with software version 3.29
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thanks. im trying to decide what to do tomorrow. my god a replacement lcd is like $100 on ebay, no way.
ill just do my 30 day exchange. im just worried about that sticker not being there.
Oh one more thing dont get an epic i had 3 of them in my family plan they suck terrible signal problems i went and changed two of them samething. So i just return them and got evos since i changed two of them i cant change them so i told him that i was gonna cancel my contract and had no choice and since than no problems with the evos i have 5 now
latoso said:
Oh one more thing dont get an epic i had 3 of them in my family plan they suck terrible signal problems i went and changed two of them samething. So i just return them and got evos since i changed two of them i cant change them so i told him that i was gonna cancel my contract and had no choice and since than no problems with the evos i have 5 now
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seems alot of these phones have issues. im just worried they are going to try to blame me for this. i just have a sticky "no water" screen protector on it. i may just call sprint and have them ship me out a new replacement.
If u still on the 30 day trial they will do anything to keep you trust me i have one evo out of contract to improve signal where i work they even gave me a free. Airave and if they give trouble just say im gonna cancel my contract and see how they change.
latoso said:
If u still on the 30 day trial they will do anything to keep you trust me i have one evo out of contract to improve signal where i work they even gave me a free. Airave and if they give trouble just say im gonna cancel my contract and see how they change.
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i am i just upgraded 2 days ago.
Where did you buy ur phone sprint radioshack best buy ? I had exchanged phone is the past heros pres if is during the 30 day they had to give you a new one last year my girl droped soap into her hero i went and just told them the screen was acting up and no problem i got a new one.. is not ur fault just take it where you got it im going there tomorrow to see about the sticker
latoso said:
Where did you buy ur phone sprint radioshack best buy ? I had exchanged phone is the past heros pres if is during the 30 day they had to give you a new one last year my girl droped soap into her hero i went and just told them the screen was acting up and no problem i got a new one.. is not ur fault just take it where you got it im going there tomorrow to see about the sticker
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Click to collapse
i got it at a sprint corporate store. so they didn't check out the hero for damage at all? every store is different.
No i had at least 8 phones return to sprint they r always fine with me. If u have the receipt they change the phone right on the spot im in new york and is always busy where i go they no time to check. And have many friends with sprint service never had problems returning phones
latoso said:
No i had at least 8 phones return to sprint they r always fine with me. If u have the receipt they change the phone right on the spot im in new york and is always busy where i go they no time to check. And have many friends with sprint service never had problems returning phones
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just saw sprint will charge a $35 dollar restocking fee if i change to a different phone.
Threaten to cancel and they cant. They have that thirty day worry free, remember?
fixxxer2008 said:
just saw sprint will charge a $35 dollar restocking fee if i change to a different phone.
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Wow
Sent from my PC36100 using XDA App
Doesn't seem like it does it on a regular sense rom. I know that sounds weird, but its true. Anyone have any insight?
PHave you messed with dsp manager
Check if compression is check marked in that
if that's not it I don't know
Sent from my CM7 Supersonic
Because it might be. Or you could have the Dsp on.
Swyped from my sexy EVO.
If you don't have dsp on then your speaker just might be blown. It is a know issue for the Evo. I just had mine replaced Saturday at Sprint. It is probably a 15 minute job, but the tech had other stuff ahead of mine and took about an hour and a half. It's ok though I just went across the street and did my grocery shopping and when I came back he was done. My EVO now sounds crystal clear. I unrooted and went back to stock Sprint before taking it in though.
If you're in a "do it yourself" kind of mood & you dont feel like unrooting, you can order a replacement speaker here:
http://www.evospeaker.com/
However, you will void your warranty doing it this way.
Same thing for me
I noticed the same thing with cm7. I just dont turn the volume all the way up and I dont really hear it. My speaker is not blown out. When I went back to sense rom to do gps fix It was not present too.
I ordered a 5-pack of evo speakers for 30 bucks off ebay. Best 30 bucks I've ever spent. They go out here and there. I've used 3 since Thanksgiving. Takes me 5 minutes. Do it yourself, don't hassle yourself going to Sprint.
Brutus2TheMax said:
I ordered a 5-pack of evo speakers for 30 bucks off ebay. Best 30 bucks I've ever spent. They go out here and there. I've used 3 since Thanksgiving. Takes me 5 minutes. Do it yourself, don't hassle yourself going to Sprint.
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+1
I guess if it voids my insurance then it wasn't a good idea =\
I did it myself tho... easy as pie. Just be careful when prying the phone apart..
**edit** Does asurion cover lost/stolen phones for the 7$ a month they charge? if so, if I ever needed to use it.. I could just report it lost? I'm not trying to scam anyone... but would hate to void my insurance that I paid for the last year just because I replaced the speaker myself.
I needed a replacement speaker also.
Thanks for the link
Rippley05 said:
+1
I guess if it voids my insurance then it wasn't a good idea =\
I did it myself tho... easy as pie. Just be careful when prying the phone apart..
**edit** Does asurion cover lost/stolen phones for the 7$ a month they charge? if so, if I ever needed to use it.. I could just report it lost? I'm not trying to scam anyone... but would hate to void my insurance that I paid for the last year just because I replaced the speaker myself.
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Click to collapse
Yes. They do... is there any way they can tell you opened it up though?
**edit** Does asurion cover lost/stolen phones for the 7$ a month they charge? if so, if I ever needed to use it.. I could just report it lost? I'm not trying to scam anyone... but would hate to void my insurance that I paid for the last year just because I replaced the speaker myself.
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Click to collapse
Asurion doesnt care what you do to your phone. That would void your warranty, not your insurance. You could smash it into 30 pieces, asuiron wouldnt care
sitlet said:
Asurion doesnt care what you do to your phone. That would void your warranty, not your insurance. You could smash it into 30 pieces, asuiron wouldnt care
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Really? :O
Yes, thats the point of insurance.
sitlet said:
Yes, thats the point of insurance.
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Well that's cool. I feel a lot better about my insurance now haha
If I claim damaged to asurion will they make me send in my phone(bricked)? vs.. claiming lost phone I can keep my original? .... is this cheating?
Cheating? No.
Insurance fraud, a criminal act? Yes.
is me bricking the phone covered legally? If I tell them I messed it up will they cover it?
Un-brick it....seriously. There is enough information on this fora to fix 99.9999999% of all problems with this phone. Stop being lazy.
Well.. I've got an galaxy s 4g.. so not so easy..I've been fairly persistent in trying for about 3 days.. problem is no .pit file available. I've tried everything.. get a couple tar's to load about 95 percent but fail right at the end. I do have an extra tmo phone i can use for the time being but the sms4g forum is a very small group compared to the vibrant community here. I know something will probably come out in time but the way things look on our board it could be some time.
You're in the wrong forum...
It is insurance fraud....get F*cked if you are trying to "beat" the system. You knew what could happen if you played around, and now you want to wash your hands of it. Have patience.
I mean you could tryv and play the pitty game and say "i master reseted it and it broke idk whats going on?!?" Then hope they dont find out. And if they do say you have no idea what they are talking about.
(waits for trolls to say zomg thats wrong!)
I use swype so expect bad grammar and errors
Zomg that's wrong!
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Its warranty repair that's void by rooting
Sent from my SGH-T959 using XDA App
Shortbus-Driver said:
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Its warranty repair that's void by rooting
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Exactly, pay the deductible and doesn't matter what happened to phone.
Sent from my SGH-T959 using XDA App
krackers said:
Zomg that's wrong!
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Beat me to it
Do you get a brand new phone if you pay deductible ?
VICosPhi said:
Do you get a brand new phone if you pay deductible ?
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No a refurbished one.
Sent from my CM7 Powered Vibrant
Shortbus-Driver said:
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
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Click to collapse
In that case, I'd say they also don't mind raising the rates for everyone to cover all the extra payouts caused by these sort of folks. Sure insurance goes up every year but if you think this irresponsible behavior has no bearing on that then I must strongly disagree.
beren28 said:
Cheating? No.
Insurance fraud, a criminal act? Yes.
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Click to collapse
Cheating? Yes.
Broken devices are still worth money. A bricked phone can still be reflashed by the manufacturer and resold as a refurb, or components from it can be reused on other damaged/broken devices.
If you report it damaged you have to send the device back. Lost, you don't because you obviously don't have it. Stolen, you don't, but you'll need to provide them with a police report # to get a replacement.
Well I struggled a bit with this.. but bottom line is I had no intention of damaging the device.. kinda like if I took it to a water park and it got wet...or when I take it when I go jogging I know I'm at risk at dropping it. It's not like I damaged it on purpose just to get a new one. So I made the claim and was honest when describing the damage... it said I needed to call them for them to research my damage more.. so I called and they didn't ask me anything.. just where I want the new one sent. They also told me I had the option of sending the damaged one back or not.. if I didn't that Tmobile would charge me another $30 dollars. I specifically asked her if I wanted to keep it for future problems like glass breakage or something else and she said it was totally up to me and just to remember the $30 dollar charge.
So tonight someone posted a .pit file and of course it worked and I'm back up and running so tomorrow I'll call and let them know it started working again and will send the replacement back and hopefully get my $130 returned sooner than later. THanks for the replies.. was good to get some feedback.
beren28 said:
Cheating? No.
Insurance fraud, a criminal act? Yes.
Click to expand...
Click to collapse
so is $7.50/mnt....................lol
archie53 said:
No a refurbished one.
Sent from my CM7 Powered Vibrant
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Click to collapse
Thanks, wow I didn't know that, I'll probably cancel my insurance then. It sounds more like a rip off now, monthly payments + deductible for a refurb? I'd buy it from Craiglist instead I guess...
Ever go to flash a modem via odin because your too lazy to put it on your SD Card and flash that way and it TOTALLY SCREWS YOU.. Freezes and then on reboot give you the Phone ! Computer screen... Pissed..
Completely pissed off cause now i have to flipping odin to stock and the backups on my computer are from FEBRUARY!! that might as well be ten years ago..
Im gunna go smoke if some one knows a way to not have to go to stock to fix this lemme know..
Edit: maybe it was something else that caused the issue because now it wont even power on..
Edit 2: Just told em that Samsung kies did it and they are next day airing me a new Vibrant.. lol
u got a new phone because u didnt want to odin t0 2.1?
movieaddict said:
u got a new phone because u didnt want to odin t0 2.1?
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LOL, no.. i got a new phone because it just stopped turning on.. First i had the Pone ! Computer screen but could still get to download mode.. turn the phone off came back and it wuldn't power on at all.. nothing.. crazy stuff though..
Lol maybe your battery died?
PJcastaldo said:
Edit 2: Just told em that Samsung kies did it and they are next day airing me a new Vibrant.. lol
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This is exactly why the subsidized price point for new Smartphones jumped from 199 to 299 within just 1 yr.
You are adult enough to know that messing with your phone can brick it, you should be adult enough to take financial responsibility instead of abusing the warranty.
Actions like this lead to stricter warranty policies, horrible return/exchange policies, and like I already mentioned...increased price points.
RayG210 said:
Lol maybe your battery died?
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probably rofllllll
stupid.
o **** i didn't charge phone -calls tmo. My phone's broken.-
SamsungVibrant said:
This is exactly why the subsidized price point for new Smartphones jumped from 199 to 299 within just 1 yr.
You are adult enough to know that messing with your phone can brick it, you should be adult enough to take financial responsibility instead of abusing the warranty.
Actions like this lead to stricter warranty policies, horrible return/exchange policies, and like I already mentioned...increased price points.
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In all honesty I have insurance and thought i was just going to pay the deductible.. but i didn't want to tell them I killed it.. The rep just said.. Ok get ya a new one tomorrow..
xriderx66 said:
probably rofllllll
stupid.
o **** i didn't charge phone -calls tmo. My phone's broken.-
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LOL Nah i tried to charge the battery and it didn't help.. But even then If it was plugged in the entire time to the USB would it really just die?
PJcastaldo said:
In all honesty I have insurance and thought i was just going to pay the deductible.. but i didn't want to tell them I killed it.. The rep just said.. Ok get ya a new one tomorrow..
LOL Nah i tried to charge the battery and it didn't help.. But even then If it was plugged in the entire time to the USB would it really just die?
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then that is a reasonable reason myfriend.
Enjoy your new vibrant. Hope it has the new GPS and crap in it loloo
xriderx66 said:
then that is a reasonable reason myfriend.
Enjoy your new vibrant. Hope it has the new GPS and crap in it loloo
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Click to collapse
Thank you.
And FYI for those who don't know.. even if they find it "out of warranty" the replacement cost is only 90 bucks.. But who am i to deny a free replacement..
Because of so many phones being sent in bricked, not having the problems they stated, or just trying to push the exchanges to get a multiple/alternate exchange, T-mobile has changed the warranty exchange policy to include a $20 processing fee plus shipping with those that don't have an extended warranty/insurance. Those that kept insurance are fine with only paying $5 and it gets shipped express.
Wish I had a damn warranty.. My first vibrant I got off Craigslist it looked fine and all when I first checked it out in person. But when I got home and tried to charge it the damn usb port was dead. Gave up on trying to replace usb port, so found another on Craigslist with a broken screen for cheap, just swapped boards and now all is well. I probably could have saved money just upgrading my contract for one, but really wanted to wait for newer devices this year.