Numerous times i have tried to connect to my exchange server, after the phone reboots you might as well be prepared to do a hard reset (power button + volume down, click clear data) because the phone will go into an endless reboot.
Anybody else having this problem? Shouldn't they have tested something like this...you would assume that they would.
exchange works fine for me here so far...my only issue is it doesnt seem to update fast enough if i delete an email from outlook it will still be on my phone but i know thats not the phone but more of the exchange stuff HTC did.
hm i dont understand it...man this is gonna drive me nuts. Guess it's back up to the store!
If i dont connect to the exchange server it doesnt do it...when i connect to exchange server with phone after next reboot it goes into a constant reboot.
Do you know what version of exchange server you're connecting to?
Trip,
I posted a reply to your reply in my thread earlier... Initially I thought this endless reboot was related to my sd card however it is not.
Its an exchange issue ! I can connect just fine and everything updates/deletes/syncs however when I reboot it go in the continous endless reboot.
If you wipe the data and restart it will not reboot. you add exchange and reboot viola REBOOT CENTRAL !
i am 99% positive its 2007
My exchange 2003 works fine.
It's the security policy on your Exchange server that requires your device to have a password that the 2.1 build of Android for Sprint doesn't work well with.
You will need to either:
1. Turn the policy off on your Exchange server or create a new policy omitting this setting for EVO users.
2. Try another ActiveSync client that is not integrated with the OS like TouchDown.
3. Wait for 2.2
MY exchange is working fine with my school email
blackout203 said:
MY exchange is working fine with my school email
Click to expand...
Click to collapse
You Exchange security policy does not require that you have a device password then.
Related
I have started to get this error whilst trying to Sync my Wizard.
I basically have the pushmail activated but stays connected to the the GPRS connection and Sync's the Normal Partnership but not the Exchange one.
Anyone got an idea how to fix this or do a workaround.
I have got this on AS 4.2 and also AS 4.5 (Beta)
Tis annoying as generally a Hard reset will sort it but I dont want to go down that route again
Anyone know of a patch for this issue ?
You just need delete the partership in your desktop and re-sync.
best luck.
More problems
This problem also appeared for me the other day, and deleting the partnership, performing a soft reset and reestablishing it does not work. Nothing has been changed (manually - I don't preclude some kind of automatic update) on the Exchange server, the network or the phone itself. Moreover, my colleague (who is the Exchange server administrator) has just bought a Hermes/Vario II and has the same problem. Is a hard reset necessary for this? Has anyone else managed to resolve this problem?
The problem just appeared for me on Monday afternoon during a routine sync, and I hadn't seen it before.
I had the 85002003 error with a client the other day.
I fixed it by just upgrading to the latest version of ActiveStink. No idea what caused it, but the upgrade fixed it.
ive been having this same problem for last few weeks. if anyone figures out whats causing this please post a fix for it.
Has anybody resolved this issue? I am having the same problem... Until a couple of days ago I was able to connect via ActiveSync to my Exchange server and syncronize all my items. Then, all of a sudden it stopped working and I get the 85002003 error. I have not changed anything on either my HTC Hermes/Cingular 8525 or my computer with my Outlook 2007 and ActiveSync 4.5 setup. I can sync with my desktop just fine. Also, I can sync over the air (OTA) using GPRS/EDGE/3G with the Exchage Server just fine...
Any help will be appreciate, please.
Thank you,
Cameron
I had the same error a couple of times and it was usually the result of an upadte to a task in outlook.
The fix I have is to go to activesync (either on phone or PC) choose options and unselect everything except email. Select ok and re-sync and then add the other items back in. Works for me each time but haven't found a permanent fix.
Many times I get an error message which telle me there was a sync-error and I have to re-sync (delete-reload) my device.
this is frustrating cos all my quiick-Contacts are lost and I have to setup the Outlook folder sync again all the time.
ANyone experiencing the same ?
ok the full message is:
There has been a change made on your server that requires you to re-synchronize all items on our device. Please perform a manual synch.
Support Code: 0x80883001
Click to expand...
Click to collapse
server re-sync
Hi
We had the same in our cie with the central exchange server and it was happening for all mobile users.
Our central team did something on the exchange server but I don't know what, but for sure it's coming from exchange because it was solved centrally.
If you manage you exchange server I can find out what was done exactly by our support team.
same happens to me with normal outlook (no exchange)
is there any fix?
actice synck error
me as well, i have no exchange server and i face this problem every other day.
hope to find a solution for this...
One solution is to keep your Windows XP/Vista always updated, with the latest sercurity patches.
no, my vista is always up to date.
That's not the solution
I had problems with AS any time ago, and disabling Tasks syncing solved problem....
ok, I'll un-check TASK sync and see if it helps.
You run a different ROM though. Maybe it's ROM related.
I'll keep ya posted
Hi, am Santo, you mast going to controlpanell, sistem, hardware, device manager, end go to portable device, and uninstall windows mobil with-the cable mini usb to device, when is finisch uninstal end reinstall the cable mini usb to device, then gest a moment to install the driver. install activesync when is necessari. ex for the write. Ciao alla prossima spero di esserti stato utile. Venite a trovarci su: http://www.batista70phone.net
whatwhat??
ok my friend, I understand that you want me to de/install the ActivSync Program? I use VISTA, I havn't installed activesync at all. It was build in, I suppose.
Well, the tip with deactivating TASK-sync helps for now
So far, so good...
Okay, so I did not read everyone's response here, because I have been staring at forums for days to try and find the answer to this very same question and I am starting to go cross-eyed. I found two things that have worked for me, one is guaranteed and the other has worked thus far...will update if it fails.
First, and I read this on another forum and got this answer directly from HTC's customer service. It is not the ideal solution, but it does work guaranteed. If you go into your settings for the sync program on your phone, or on the computer, and tell it to "NOT" sync your desktop email this problem will disappear. Now, what I did last time was change that setting so I could back up everything else and not lose any appointments and phone numbers I put in, then I went back and reversed it so that I could get my desktop email on my phone too. This is something I like to have so it is not ideal, having to do this every few days or so is a pain.
The second solution is one I stumbled upon. I went into the settings for syncing and changed it from, if conflict change on my device - to if conflict change on my computer. The problem, I believe is when there is a change on the desktop email everything gets all screwy. So I did that and haven't had the problem since then. I should note however, that I am not keeping the phone plugged in for long periods of time. I do one of two things, either I plug it in and let it sync then disconnect usb connections allowed (this lets my phone charge but doesn't let it sync repeatedly) or I just unplug after it has synched up.
I don't know if this will work for everyone, but I hope it helps. Good luck and God bless!
Hi all,
We have 2 HD2s which I have cofigured to connect to our exchange server via wireless activesync. Both are running the same ROM (T-Mobile, I know...) and have identical settings appart from the user name and password.
Mine works fine with 'As items arrive' set for the sync schedule yet my bosses simply won't update. It is showing as 'connected' but no updates ever arrive. If I set the schedule to every 5 mins it appears to work.
I know 5 mins isn't a long time to wait but you know bosses!!!!!!
Any ideas would be fantastic!
Thanks, Tom.
Update
It now appears that both handsets keep losing and cannot reestablish their connection. ActiveSync keeps reporting various errors including 0x80830002 and 0x85010018. The only way to establish a connection again is by syncing via USB. After disconnecting the connection stays live for a few mins then drop.
This had all been working fine until a few days ago.
Don't know your errors, but:
Have you activated Microsoft Direct Push in your Phone?
Maybe its a Server-Setting for the User? Or the Authentication SSL/NONSSL.
Do you have to install a private/self generated Certificate?
I would first Check the following:
can your connect via OWA?
Export the Cert (dont forget Root/Intermediate Certificate) install it on your Phone.
Our company changed its policy and one can only connect company paid for Crackberries to our Exchange servers. We came in last week to find we all had new login IDs and users on our laptops. That said I had to try it anyways with my HTC AT&T Tilt 2 to connect to MS Outlook to repopulate my contacts and calendar.
Here is what I found: I can establish a partnership between my WinMo 6.5 phone and laptop and sync my contacts and calendar, but after I disconnect my phone my 3G data connection via AT&T's MediaNet connection is broken. Even if I reboot or reset my phone I cannot establish a data connection. The 3G icon is there, but you get the error message that it cannot connect anytime the phone attempts to send/receive data. Better yet, after 3-5 hours the phone even then loses its ability to connect to a phone network! To fix the phone I have to restore from a backup I made before establishing the new partnership (thank god for SPB Backup!). I've reproduced this test case 4 times now and have narrowed it specifically to establishing the partnership with the laptop and doing a sync with the local contacts and calendar entries in MS Outlook.
Questions:
1) How does ActiveSync deliver a poison pill that disables my data connection? How does this manifest itself hours later in to turning the phone in to a brick?
2) Is there something I can do to block this from occurring on my device if I still wish to connect to my work laptop via the USB cable. I know I can delete the partnership, but hell, I'd still love to at least sync my contacts and calendar...
Thanks,
-Mark
Let me say up front I am not a BlackBerry user by any means, but I may be able to offer assistance with policy related stuff...
Do you have your phone joined to your work domain? If yes, try taking it out of the domain and re-synching with the laptop.
Regarding the data connection loss, do you know if you are getting any proxy settings pushed to the phone from the company network?
Your situation sounds odd for sure, but if it comes down to it, ask the IT department to see what they did. Technically it is your piece of equipment and you could have contact information in there that is personal so they should be able to allow you to get the info off the system somehow...
A BlackBerry expert might be able to offer a bit more info than my grabbing at straws...
Just a question, did you conected to the exchange server directly (you need to put your exchange server address and your user/psw to do that) or you just sync with your PC outlook?
If you did the first, yes, they can deliver a poison pill named as 'Exchange policies'. There are hundreds of different things they can disable on your mobile:
http://technet.microsoft.com/en-us/library/bb123756(EXCHG.80).aspx
If you just sync with your PC outlook, you should not get any problem.
In order to disable the server policy, you need to open the activesync icon, click the options and erase the exchange server.
If it does not work, do a hard reset.
Hi,
It might look like a stupid question but one of my users can't get past this problem so I would like to see if there's a solution.
So we only recently gave some users HTC Snaps to see how it adjusts to their needs, we have a hosted Exchange server (also has been only a few months) so we set-up ActiveSync on the Snaps to synchronize directly with the server.
It seems to work perfectly, it synchronizes following schedule (every 30min from 7AM till 6PM) on weekdays and doesn't on the weekend, but then on monday morning, it doesn't start the automatic syncing again as it should.
Almost every monday morning, the user comes to me at 8.30-9.00 to tell me he doesn't receive his mails. A simple Send/Receive in the mailbox or go to ActiveSync and press Sync starts the syncing again and everything seems to work fine during the rest of the week but still the user is annoyed that it won't sync as scheduled.
I can attest that it works perfectly on my own Windows Mobile 6.5 device (SE Xperia X1) although I do sometimes lose my synchronization schedule (but that could be related to some app I have or to the tinkering I do with it - if anyone has an idea though - the user doesn't do anything else on the Snap than make phone calls and check his mails and occasionally write one).
The Snap has the latest official updated ROM from HTC.
Any help is appreciated, thanks.
Jon
IP chabges
I have a similar problem. Your provider obviously changes your IP.
Go to Commmanager/Connections, disable Direct Push and enable it right away again. Sync will work afterwards until the next new ip.....
We don't use Push as it seems to work worse than with a fixed schedule.
I will check for the IP if I have the opportunity but I don't understand why that should be a problem (you do mean the device IP, right ? Our server IP doesn't change).
And the problem doesn't appear every single week ... So I think I'll just go with "That's the way it is" ...
Thank you for your help.