Hi all,
We have 2 HD2s which I have cofigured to connect to our exchange server via wireless activesync. Both are running the same ROM (T-Mobile, I know...) and have identical settings appart from the user name and password.
Mine works fine with 'As items arrive' set for the sync schedule yet my bosses simply won't update. It is showing as 'connected' but no updates ever arrive. If I set the schedule to every 5 mins it appears to work.
I know 5 mins isn't a long time to wait but you know bosses!!!!!!
Any ideas would be fantastic!
Thanks, Tom.
Update
It now appears that both handsets keep losing and cannot reestablish their connection. ActiveSync keeps reporting various errors including 0x80830002 and 0x85010018. The only way to establish a connection again is by syncing via USB. After disconnecting the connection stays live for a few mins then drop.
This had all been working fine until a few days ago.
Don't know your errors, but:
Have you activated Microsoft Direct Push in your Phone?
Maybe its a Server-Setting for the User? Or the Authentication SSL/NONSSL.
Do you have to install a private/self generated Certificate?
I would first Check the following:
can your connect via OWA?
Export the Cert (dont forget Root/Intermediate Certificate) install it on your Phone.
Related
I keep getting this error on when I try to sync my device - it syncs the local data, but not the data to the server. The server sync is still working through direct push though, just not when I'm connected via usb. Thing is, this error has been on and off since I first set up my device, although this time it has stayed and not gone away. I'm using AS 4.1. I tried upgrading to 4.2, and that worked well for a few days, but then it stopped syncing all together. So I downgraded back to 4.1, set up a new sync profile in AS, and still the problem is there. On my device it says:
Cannot connect with current connection settings. To change your connection settings, tap Settings.
On my computer it says: The server could not be reached. This may be caused by temporary network conditions. Support Code: 85002003.
This has happened on and off since my ppc had nothing on it. Still though, the last few programs I installed are: One Note Mobile, SuDoKuWizard, Ilium NewsBreak, Spb Weather, Resco today Plugin.
Anyone have any idea what's going on or how to fix it?
I have the same problem, just started failing on Exchange sync.
It seems like the the Wizard is trying to connect via GPRS to sync mail even though it is docked, so this fails. The rest of the sync seems to work.
I have not found a fix yet, except the obvious hard reset. :roll:
I am now also getting an error when I try to run the MMS configuration on the Wizard, it is complaining that MEETING.EXE is missing, dunno why, this also happens when I select meeting from the menu.
Both my Hermes and my Universal have this problem so I must be doing something wrong.
My Hermes is set to check my work's exchange server for mail ever 15 mins or so. It works just fine, until I then connect it to my laptop for charging or transfer of applications etc.
When I hook it up to my laptop, it syncs with exchange again just fine using the laptop's connection but after I disconnect the device it refuses to get mail over the air unless I perform a soft reset. No errors are given it just takes a very long time to try to sync before timing out and displaying the last sync time as the last time it successfully synced.
After a soft reset everything is fine until I once again connect it to my laptop.
It's driving me mad.
Hi, we're experiencing the same problem with HTC TyTN and Microsoft DirectPush, so you are not alone
Kim
Hi
I'm having a lot of headaches trying to get a few HTC phones in our network to syncronize with Exhange.
I have searched many of the forums on XDA, but only seem to get results relating to SSL certificates and Exchange.
My problem is:
The Majority of HTC devices do connect and synchronize with the Exchange Server without any problem. However, there is around 4 phones that does not ever seem to connect. If you try to sync, active sync will contact the server, the firewall will show that the connection is being re-directed to the relevant port on the Exchange server, but the phone will just sit at a screen showing "synchronizing" for ages, en then (sometimes) disconnect, without any error message, at this stage (while typing this, the phone as been saying "synchronizing" for 5 mins, still with no luck!
My personal phone (HTC Touch Pro) with the stock ROM and Radio, worked fine. Then I updated the ROM and the Radio Rom - resulting in the error to occur once again. I flashed back to the older Radio ROM, and the phone connected fine once again. But now suddenly, for the past week, the phone does not connect anymore (I did try un-ticking the Proxy, but that made no difference)
Any advice or any thread that might help would be fantastic!!
later
Marcello
Ps- After waiting another 10mins Active sync replied with a message "waiting for Network" - Yet, the phone is connected to my 3G connection.
Hi all
I have 2 x HD2s configured for ActiveSync with our SBS2003 server. Everything works fine when connected to my laptop via USB or when connected to WiFi (whether at my office or at any remote site unrelated to my local LAN). However, once I am using my data connection I experience the following issue which I have narrowed down through lots of trail and error:
When an email of approx 4k and above arrives I can see ActiveSync trying to sync and it then fails with an error code of 0x80830002. ActiveSync will then never reestablish a connection unless I either remove the particular email from my Outlook inbox, or, I connect to any WiFi connection.
If I set the download limit to 1k, it never fails and I simply receive a trunkated version of the email. However, if I select to download the remained of the text it fails again.
The issue is related to the size of the text within the email as attachements can be downloaded fine.
I have been on to T-Mobile as this feels like a carrier problem as I only experience it when using mobile data connection but they haven't come up with anything.
I'd really appreciate any help you can offer as this is driving me mad!!!!!
Many thanks,
Tom.
Is your Exchange ActiveSync running over SSL?
Not at the moment. I'm just trying to get it going at the moment. I just don't understand how it can work in all situations appart from when on mobile data?
the_tominator_1982 said:
Not at the moment. I'm just trying to get it going at the moment. I just don't understand how it can work in all situations appart from when on mobile data?
Click to expand...
Click to collapse
If you're not using SSL then it's possible that it could have something to do with T-Mobile, but I don't know enough about them to say.
Does T-Mobile use a proxy for HTTP?
Do you know if they have a policy relating to syncing your phone(s) with Exchange?
Hi all
I have 2 x HD2s configured for ActiveSync with our SBS2003 server. Everything works fine when connected to my laptop via USB or when connected to WiFi (whether at my office or at any remote site unrelated to my local LAN). However, once I am using my data connection I experience the following issue which I have narrowed down through lots of trail and error:
When an email of approx 4k and above arrives I can see ActiveSync trying to sync and it then fails with an error code of 0x80830002. ActiveSync will then never reestablish a connection unless I either remove the particular email from my Outlook inbox, or, I connect to any WiFi connection.
If I set the download limit to 1k, it never fails and I simply receive a trunkated version of the email. However, if I select to download the remained of the text it fails again.
The issue is related to the size of the text within the email as attachements can be downloaded fine.
I have been on to T-Mobile as this feels like a carrier problem as I only experience it when using mobile data connection but they haven't come up with anything.
I'd really appreciate any help you can offer as this is driving me mad!!!!!
Many thanks,
Tom.
I seem to be having similar problems
Which all started in Mid April. I too am on T-Mobile.....
Though e-mails in excess of 4k have been syncing when OTA is actually working. I hope an expert out there has an idea of what may be wrong!
Niall
Hi Niall
I should have posted my solution back here.
I thought (mistakenly) that my SBS2003 box was running service pack 2. It wasn't.
Went to the Microsoft updates website, allowed it to download and install and hey presto!!!
Also, I have noticed that on occasion, for example if the SBS loses its internet connection, that ActiveSync does not reestablish. Simply terminating it in WM task manager causes it to restart and then its fine.
Hope this helps.
Thanks for the suggestions. We're on Exchange 2003 SP2 already.
Terminating Activesync in the Task Manager on the phone doesn't help either. The only way to "restart" OTA syncing is to do a USB laptop sync. With SSL it falls down eventually with "Waiting for Network". Without SSL it lasts longer before falling down with error 0x80830002.
I do still wonder if it's related to us changing ISP for head office, but then surely the iPhone or WM6.1 device would also fail?
Niall