I keep getting this error on when I try to sync my device - it syncs the local data, but not the data to the server. The server sync is still working through direct push though, just not when I'm connected via usb. Thing is, this error has been on and off since I first set up my device, although this time it has stayed and not gone away. I'm using AS 4.1. I tried upgrading to 4.2, and that worked well for a few days, but then it stopped syncing all together. So I downgraded back to 4.1, set up a new sync profile in AS, and still the problem is there. On my device it says:
Cannot connect with current connection settings. To change your connection settings, tap Settings.
On my computer it says: The server could not be reached. This may be caused by temporary network conditions. Support Code: 85002003.
This has happened on and off since my ppc had nothing on it. Still though, the last few programs I installed are: One Note Mobile, SuDoKuWizard, Ilium NewsBreak, Spb Weather, Resco today Plugin.
Anyone have any idea what's going on or how to fix it?
I have the same problem, just started failing on Exchange sync.
It seems like the the Wizard is trying to connect via GPRS to sync mail even though it is docked, so this fails. The rest of the sync seems to work.
I have not found a fix yet, except the obvious hard reset. :roll:
I am now also getting an error when I try to run the MMS configuration on the Wizard, it is complaining that MEETING.EXE is missing, dunno why, this also happens when I select meeting from the menu.
Related
When I have my cingular 8125 connected to my desktop and activesync is running, I can't connect to anything on the internet with my PDA.
I'm accustomed to being able to do that and my previous PDA devices used activesync and the PC's internet connection to do that. Can the 8125 not do that?
Yes, the 8125 and other variants of the Wizard can use ActiveSync's "passthrough" function using port 5721, so it's definitely not exhibiting normal behavior.
ActiveSync is syncing ok? Do you get the two back and forth arrows icon on top (indicating a passthrough connection)? What happens when you try to browse?
I confess I haven't seen this before but I would start by opening a command prompt on your pc. Type the command
telnet 169.254.2.2 5721.
If it returns "Connect failed" you have some software blocking the connection -- possibly firewall since it's the often the culprit in AS connectivity issues, but possibly other sync software, or vpn.
You might try disabling your startup items using msconfig then see if it works -- go to start > run > msconfig.
On the General tab, click Selective Startup, then uncheck the Load Startup Items box. Then click the Services tab, check the box that says Hide All Microsoft services, then disable the remainding services. Reboot.
You'll need to run AS manually once it's booted then see if it will let you use the passthrough connection.
Well, it syncs just fine. It just doesn't get the passthough connection.
The telnet works just fine also.
Interesting. What does it do when you try to browse using the passthrough? Does it try to open a gprs connection instead? Does it give an error message?
It errors out with a message: "The page cannot be displayed because the connection was lost. Please try again."
Some more information.
When connected via activesync, I can check email. It's only the pocket IE that can't get to anywhere.
Any ideas?
i'm hating activesync 4.1, it disconnects halfway through a file transfer then renders my device unuseable til i soft reset and makes my pc not shut down without unplugging it :x
Ive done all the firewall settings etc but it still doesnt work properly, i can only stay connected to my pc for about 3 mins.
Guess im gonna have to buy a card reader :roll:
dmonik said:
i'm hating activesync 4.1, it disconnects halfway through a file transfer then renders my device unuseable til i soft reset and makes my pc not shut down without unplugging it :x
Ive done all the firewall settings etc but it still doesnt work properly, i can only stay connected to my pc for about 3 mins.
Guess im gonna have to buy a card reader :roll:
Click to expand...
Click to collapse
Out of curiousity, are you syncing with bluetooth or USB?
with usb, i also have wifi in the house but it wont log on to that either :roll: it finds it ok (and next doors hehe :twisted: ) but thats as far as it'll go. it wont accept the network password (im using the pkey method)
ive done all the stuff suggested by m$oft but nothing seems to help. it could be an issue with my home network stealing the bandwidth apparently-does this sound right? i never had a problem with my ppc2003 ipaq on active sync 3.8 but now that wont work either without cutting off after 3 mins.
why does m$oft crap never work
When the Wizard is connected and the Activesync box shows on your Computer, when u go to File > Connection settings.
Is the tab "This computer is connected to:"
set to "the internet"
Cuz that was the problem with mine. I set it to internet, and voila!, hello world wide web.
i only want to transfer music+videos+photos etc, not bothered about syncing the other stuff like contacts or using it to go online as im on an unlimited data tariff anyway
I'm having somewhat similar issues to the OP. Activesync Sync's fine, I can transfer files to/from the phone...however Passthrough doesn't work. I've disabled my firewall, and checked and rechecked all the settings on the PC and the Phone with no luck. If anyone has anything to suggest please let me know.
-AnarchE
I hope it's ok to ask this question in your thread. It regards activesync and outlook. My problem is that I can not add a calendar event with any text added to the note field on my cell phone (Cingular 8125) and have it sync to Outlook on the PC. I always get an "attention required" message followed by a error code: support code 1.
If I only have a calendar topic and location without any notes, it syncs up fine. Or I can add an event on the PC and have lots of notes and it syncs to the phone just fine...but not vice versa.
Just wondering if any of you have a similar issue - I have Activesync 4.2 and Outlook 2002
Incidentally, I can surf thru my phone when connected usb to my Dell Inspiron notebook.
thanks
I have started to get this error whilst trying to Sync my Wizard.
I basically have the pushmail activated but stays connected to the the GPRS connection and Sync's the Normal Partnership but not the Exchange one.
Anyone got an idea how to fix this or do a workaround.
I have got this on AS 4.2 and also AS 4.5 (Beta)
Tis annoying as generally a Hard reset will sort it but I dont want to go down that route again
Anyone know of a patch for this issue ?
You just need delete the partership in your desktop and re-sync.
best luck.
More problems
This problem also appeared for me the other day, and deleting the partnership, performing a soft reset and reestablishing it does not work. Nothing has been changed (manually - I don't preclude some kind of automatic update) on the Exchange server, the network or the phone itself. Moreover, my colleague (who is the Exchange server administrator) has just bought a Hermes/Vario II and has the same problem. Is a hard reset necessary for this? Has anyone else managed to resolve this problem?
The problem just appeared for me on Monday afternoon during a routine sync, and I hadn't seen it before.
I had the 85002003 error with a client the other day.
I fixed it by just upgrading to the latest version of ActiveStink. No idea what caused it, but the upgrade fixed it.
ive been having this same problem for last few weeks. if anyone figures out whats causing this please post a fix for it.
Has anybody resolved this issue? I am having the same problem... Until a couple of days ago I was able to connect via ActiveSync to my Exchange server and syncronize all my items. Then, all of a sudden it stopped working and I get the 85002003 error. I have not changed anything on either my HTC Hermes/Cingular 8525 or my computer with my Outlook 2007 and ActiveSync 4.5 setup. I can sync with my desktop just fine. Also, I can sync over the air (OTA) using GPRS/EDGE/3G with the Exchage Server just fine...
Any help will be appreciate, please.
Thank you,
Cameron
I had the same error a couple of times and it was usually the result of an upadte to a task in outlook.
The fix I have is to go to activesync (either on phone or PC) choose options and unselect everything except email. Select ok and re-sync and then add the other items back in. Works for me each time but haven't found a permanent fix.
Hi there,
Over the last few weeks I have had a problem syncing mu phone, I am able to connect and browse and install software via my PC but it refuses to sync, it starts good by saying that it is looking for changes, then it asks me if I want to combine, overwrite and so on and then after I make my selection it simply says 'Synchronization Error' and remains connected but that is it.
I have tried upgrading and downgrading activesync and my ROM, but what ever I do I get the same result, I have tried on another computer also and still the same.
Please help me as I am going mad, it is not quite a brick, bu is not far from it if I can not get my information on to it.
Cheers
Update
After going back anf forth with versions, I managed to do one full sync ( thank God, now I have my data back at least). but now again, it is failing,WHY ? connection exists, browse and so on works, only the sync does not work.
Do you have bluetooth?
I has a similar problem, I setup a sync profile with my PC via bluetooth and synchronised it through BT. After plugging in the cable afterwards my Syncing was fine...
worth a try
syncing problems
I had the same problem but I seemed to work through it by removing the Mobile Sync 4.5 and re-installing it. It looks like it's not working, but after the install bar goes about half way, everything is on, including the calendar and the Outlook Database. Good luck!
I have been connecting and syncing device w/out any issue until today that it begins to connect and suddely it gives me an error" Synchronization cannot be completed successfully. Reconnect device and try again" then it reverts back to "guess" instead of my device name. This is really frustrating because I cannot do anything, not even download new software. I recently downloaded WM 6 softouch 4.0.0.0.0.6 but it has been working fine until today.
Update: This is really weird. I was able to download a new radio rom eventhough I got this error, but I cannot do anything else through activesync such as contacts, notes, etc.
I was able to get it to work by deleting and re-installing activesync 4.5. So far it is syncing ok. Anybody had a similar issues and how were they able to resolve other than hard-reset or reinstalling activesync.
Hi all
I have 2 x HD2s configured for ActiveSync with our SBS2003 server. Everything works fine when connected to my laptop via USB or when connected to WiFi (whether at my office or at any remote site unrelated to my local LAN). However, once I am using my data connection I experience the following issue which I have narrowed down through lots of trail and error:
When an email of approx 4k and above arrives I can see ActiveSync trying to sync and it then fails with an error code of 0x80830002. ActiveSync will then never reestablish a connection unless I either remove the particular email from my Outlook inbox, or, I connect to any WiFi connection.
If I set the download limit to 1k, it never fails and I simply receive a trunkated version of the email. However, if I select to download the remained of the text it fails again.
The issue is related to the size of the text within the email as attachements can be downloaded fine.
I have been on to T-Mobile as this feels like a carrier problem as I only experience it when using mobile data connection but they haven't come up with anything.
I'd really appreciate any help you can offer as this is driving me mad!!!!!
Many thanks,
Tom.
I seem to be having similar problems
Which all started in Mid April. I too am on T-Mobile.....
Though e-mails in excess of 4k have been syncing when OTA is actually working. I hope an expert out there has an idea of what may be wrong!
Niall
Hi Niall
I should have posted my solution back here.
I thought (mistakenly) that my SBS2003 box was running service pack 2. It wasn't.
Went to the Microsoft updates website, allowed it to download and install and hey presto!!!
Also, I have noticed that on occasion, for example if the SBS loses its internet connection, that ActiveSync does not reestablish. Simply terminating it in WM task manager causes it to restart and then its fine.
Hope this helps.
Thanks for the suggestions. We're on Exchange 2003 SP2 already.
Terminating Activesync in the Task Manager on the phone doesn't help either. The only way to "restart" OTA syncing is to do a USB laptop sync. With SSL it falls down eventually with "Waiting for Network". Without SSL it lasts longer before falling down with error 0x80830002.
I do still wonder if it's related to us changing ISP for head office, but then surely the iPhone or WM6.1 device would also fail?
Niall