Both my Hermes and my Universal have this problem so I must be doing something wrong.
My Hermes is set to check my work's exchange server for mail ever 15 mins or so. It works just fine, until I then connect it to my laptop for charging or transfer of applications etc.
When I hook it up to my laptop, it syncs with exchange again just fine using the laptop's connection but after I disconnect the device it refuses to get mail over the air unless I perform a soft reset. No errors are given it just takes a very long time to try to sync before timing out and displaying the last sync time as the last time it successfully synced.
After a soft reset everything is fine until I once again connect it to my laptop.
It's driving me mad.
Hi, we're experiencing the same problem with HTC TyTN and Microsoft DirectPush, so you are not alone
Kim
Related
every minute or two (random) my tytn wakes up by himself..
i think that ive narrow it down to "active sync" and/or "internet connection" (gprs data over sim) that i have.
i have an exchange account in my tytn AS ,i have tried to put it on "when items arrives" and "manual" and it still doesnt works the software that i have installed are:
SPB POCKET PLUSE
SPB PHONE SUITE
i dont know what to do...
I have the same issue...started happening when I installed Black 3.0 not sure if its related though.
Thats nothing. Quite regulary my phone makes random calls. The last one was a few nights ago at 3am. My phone called my wife while we were asleep.
I think your house is haunted...[GHOST NOISES]wooooooo ooooooooo! [/GHOST NOISES]
Waking up by itself
jack_ass said:
every minute or two (random) my tytn wakes up by himself..
i think that ive narrow it down to "active sync" and/or "internet connection" (gprs data over sim) that i have.
i have an exchange account in my tytn AS ,i have tried to put it on "when items arrives" and "manual" and it still doesnt works the software that i have installed are:
SPB POCKET PLUSE
SPB PHONE SUITE
i dont know what to do...
Click to expand...
Click to collapse
I have a similar problem with my phone and I think there are multiple causes.
I noticed that my phone would go on by itself until it timed out and then shut off again. I had set my backlight to turn off after 2 minutes when not in use and I had also set the screen to turn off after 2 minutes when not in use. Somehow these two settings conflicted causing the phone to cycle on/off every two minutes. I corrected it by disabling the backlight shutoff and just leaving the screen shutoff timer active.
I have my phone setup to connect to my exchange server at work. When I plug into my computer at home it tries to synch with my exchange server at work and the connection will NOT go through. I assume this is because the exchange server access is looking for a portable device not the home computer and will not allow the connect, but if I synch while not connected it works fine. The problem is that everytime I plug into the PC it will fail at the exchange portion of the synch leaving an error message on the screen and the screen will NOT power off automatically as long as that message is there. Additionally, the phone will try and synch automatically every x hours as it was setup regardless of whether it is connected to the computer or standalone which will trigger the situation above again.
I have also found that if the phone sits with that error on the screen for a while, when I disconnect from the PC and try to do something with the phone it will sometimes lock up and I have to reset it to get it working again. It remains unresponsive to any screen taps or button presses.
I believe that whenever the phone is plugged into the computer setup with ActiveSync it will use that computers internet connection rather than it's own connection which is what leads to my exchange synch problem.
Well i remember this happening on my wizard and i narrowed it to weatherpanel connecting to check for updates and also if you have a password for when you turn on your phone from sleeping that also kept making the phone come out of stand by.
Hi, I have a couple of issues with using my HD2 with Activesync:
1. I use VPN to connect to my office network while working, but this seems to interfere with Activesync even though MS suggests use 4.5 it should work but it doesn't, it just can't connect to phone.
2. When I don't have VPN running, connecting to phone works fine but the sync process is extremely slow (about 160 contacts with various fields of info) and the phone slows to a crawl.
3. After disconnecting from PC, the phone continues to operate extremely slowly and does not return to normal until I do a soft reset.
I have tried various different ROMs and am currently using the latest HTC ROM all with the same problems.
The slow phone behaviour is the same whether I'm using my Win XP laptop or my Win 7 desktop, though with Win 7 it seems to connect to phone much quicker...
Any suggestions greatly appreciated. My previous phone is a Samsung Omnia i900 and did not have any of these issues...
I often have problems syncing over USB.
After you disconnect USB, try this (instead of soft reset): disable direct push, disable phone, then re-enable phone. Go to inbox and do a send/receive. Then go back to activesync to try a sync. Most of the time it will work fine, that is, until you connect to USB again.
Hello everyone,
After spending with the dark side of Blackberry phone, I went back to WM because I was amazed by the HD2.
One thing I am not amazed though is my silly Windows Mobile Center.
In fact, I am using Windows 7 Pro. The first I setup partnership it worked fine to sync with my outlook (personal email account). Then I setup on the phone, my work email (i.e. exchange server setup for online activesync), and the sync with the server is working fine. But when I plugged back the USB cable to sync with my personal PC outlook (which is configured with a Gmail account), it doesn't connect at all.
The computer doesn't seem to see the device. And the phone doesn't seem to see the computer.
What I have done so far:
- Check and enabled in Windows firewall all the Windows Mobile Center program
- Uninstall and re-install the driver for PocketPCSync (under Mobile devices in Device Manager)
- Delete my partnership (but I can't recreate it since I can't see the phone
Nothing is changing. I can't sync with the PC at all. On the other hand the sync with the exchange server is working fine.
Is the problem due to the fact that I have a pc-sync with outlook using a gmail account, and an online sync setup with an exchange server?
It is quite an annoying problem.
Thank you for your help
Wouldn't your HD2 be connected in USB disk mode instead of ActiveSync mode? Do you have an extra disk drive appearing in the computer?
I just "fixed" this issue by performing a hard reset (power off then press both volume buttons for a couple of secs until you get the confirmation screen).
Warning: It does erase all your settings, apps and files that aren't on the SD card, but contacts, photos, messages and the like can at least be synced using the Microsoft My Phone app.
After that, Device Centre/ActiveSync connects, and you can re-sync with myphone.
I was wondering if it was a dodgy registry value that caused the crash, but I'm no closer to knowing.
Oh yes: I did try all the options like "faster transfer" and DMA/IP Transport, etc. it was definitely set on ActiveSync mode, and I tried XP Pro/ActiveSync and Win7 Home/Device Centre. And I tried turning the firewall off!
Thanks for your reply guys.
@kilrah:
Yes I already tried to uncheck the checkbox below activesync usb mode.
Also, I have double check I am in activesync mode and not usb disk.
@mpaxton:
I know a hard reset would probably solve the problem but since I have to activesync everyday, it is not a long term solution. I really need to find what is the problem.
I had a similar problem which ended up being a faulty usb connector in the phone which HTC replaced pretty quickly (8 days).
http://forum.xda-developers.com/showthread.php?t=590517
I had hard set without success and reflashed roms too.
Also of note, it was charging fine, just not connecting...
Finally !!!!
Thank you for your reply but I finally figured out my issues (actually there was two issues).
1/ Some services were not running so by using this tutorial (http://www.pocketpcfaq.com/faqs/wmdc/services.htm thanks a lot to the author) I managed to find the services required which were not running.
2/ My second issue is the silly part. Since I have an ultra portable laptop (Sony Vaio P), when I am at home, I access it using "Remote desktop" from my desktop at home so that I can enjoy the big screen and bigger keyboard without having to plug anything to the laptop. And it looks like, if I am connected to the laptop on remote desktop and plug the HD2, nothing happen in windows mobile center, like if it isn't connected. But when I am on the laptop (and after sorting out the services issues I mentioned before), it works perfectly fine. So touch wood it will carrying working but for now it is working fine even after setting up the online sync with the Exchange server.
Not sure if number 2 is a actually a bug or a security restriction but maybe I can send my bill to Microsoft for the hours of testing
jchoco said:
2/ My second issue is the silly part. Since I have an ultra portable laptop (Sony Vaio P), when I am at home, I access it using "Remote desktop" from my desktop at home so that I can enjoy the big screen and bigger keyboard without having to plug anything to the laptop. And it looks like, if I am connected to the laptop on remote desktop and plug the HD2, nothing happen in windows mobile center, like if it isn't connected. But when I am on the laptop (and after sorting out the services issues I mentioned before), it works perfectly fine. So touch wood it will carrying working but for now it is working fine even after setting up the online sync with the Exchange server.
Not sure if number 2 is a actually a bug or a security restriction but maybe I can send my bill to Microsoft for the hours of testing
Click to expand...
Click to collapse
It is probably the setting for RDP on your desktop computer.
You can choose to share local devices and resources:
"Other Supported Plug and Play (PnP) devices"
Hi all,
We have 2 HD2s which I have cofigured to connect to our exchange server via wireless activesync. Both are running the same ROM (T-Mobile, I know...) and have identical settings appart from the user name and password.
Mine works fine with 'As items arrive' set for the sync schedule yet my bosses simply won't update. It is showing as 'connected' but no updates ever arrive. If I set the schedule to every 5 mins it appears to work.
I know 5 mins isn't a long time to wait but you know bosses!!!!!!
Any ideas would be fantastic!
Thanks, Tom.
Update
It now appears that both handsets keep losing and cannot reestablish their connection. ActiveSync keeps reporting various errors including 0x80830002 and 0x85010018. The only way to establish a connection again is by syncing via USB. After disconnecting the connection stays live for a few mins then drop.
This had all been working fine until a few days ago.
Don't know your errors, but:
Have you activated Microsoft Direct Push in your Phone?
Maybe its a Server-Setting for the User? Or the Authentication SSL/NONSSL.
Do you have to install a private/self generated Certificate?
I would first Check the following:
can your connect via OWA?
Export the Cert (dont forget Root/Intermediate Certificate) install it on your Phone.
For the 3rd time my phone has lost all my contacts...
This has happened with 2 differnt ROMS.
Does anyone have any ideas?
John
You could save your contacts to your sim card.
just backup with google synce or myphone?
Thanks guys, I have my phone set up with an Exchange Server, but I have to set the phone back to factory settings eachtime becuase the Activesync software fails to work once the contacts have been lost.
I'm really looking for a solution or reason why this is happening to me so I can avoid it.
-John
All of your contacts should be pulling from your exchange server... Are you trying to sync by connecting it to your desktop? Are the contacts disappearing during a sync?
wow! I annotated even joking..... i just lost all my contacts again!
when I attempt to run ActiveSync itopens briefly and shuts down.
i have also lost my imap4 email too....
WFT, could I really be the only one having this issue?
John
SO are you syncing with it attached to your computer or doing it with the data connection wireless? An exchange sync doesn't work if you are connected to your PC.
Also curious if your data connection is poor or if you have tried connecting to a wireless network before syncing?
Do you only lose your contacts when you are trying to run active sync and it crashes?
I never sync directly with the PC - gsm/wifi connection only.
I have had Windows CE devices since the begining of time... Other than the odd software bugs, etc I have never come across anything like this... Four times I have lost 100% of my contacts, email accounts cleared from my phone etc.
Only a full factory reset will allow me to connect with ActiveSync again. Yesterday it happened waiting to see doctor - good thing I had a long wait.
I am not "running" ActiveSync. I have it set for Push, so it syncs all the time.
Maybe try turning off push at first and using Active Sync to pull in everything in the beginning?
I have hard reset my HD2 several times and each time I set up my exchange I manually ran active sync. it takes like 4 times running it to bring all 1500 of my contacts and all of my work related emails into my phone, but it's never crashed on me yet during the sync...
I could do that, but if I turn push off I won't get my email updates, contacts won't get updated/backed up.... :/
Just initially leave push off... Not forever. Once all of your contacts are in there, after doing a manual active sync several times possibly, turn push back on.
I use push mail every day during the week, but when I first setup my phone I run a manual active sync to get all of my contacts and emails on my phone because if I just rely on push to do it initially, it won't import everything. I think I just have way too much to sync or something?
oh, the loosinh of data happens several days after the initial sync. maybe 3 to 6 days later. i think 6 days is the longest It's gone without loosing all the datda.