Database Users

Sprint Returns

Since we have this '30 day, if you don't like it. return it' thing, I planned on returning mine just for the simple fact that I want one that was built better (minor glass separation/light leakage/etc). My question is, does Sprint monitor this and make notes on your account?
I'm a new customer coming from AT&T, and after my discounts they don't really make too much off me and I heard the more money you spend the more they're willing to be flexible. I know AT&T had a red to green meter in terms of how much 'trouble' a customer was based on how much they get every month and what they've done for you, does Sprint do the same thing?
PS: Does anyone even know what the meter is supposed to tell the workers who see it? Be nicer? Be meaner?
PS: Anyone have any clue when the new shipments come? Every store in a 50 mile radius of me is sold out and clueless.

Nah I don't think they do...You will have to pay a restocking fee though (about $35)

If its defective, they will exchange it. No reason for your mystery meter to be involved.

Well when I talked to SCS (*2), they said that the people at the store would be the final judge on it and I get the feeling that they won't agree that my leak leakage and screen separation is enough to be considered a defect. The girl I talked to said it was only cosmetic so they wouldn't just exchange it.
After reading posts, it seems like every different person you talk to says something different. Such a pain that they don't have a set procedure for something like this.

tell them you'll return it and go purchase it somewhere else.

They'll exchange it easily if you're within your 30-day window. Just go ahead and check it out.

Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.

PoisonWolf said:
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
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+10000000 you are the winner sir, haha.

PoisonWolf said:
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
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Thank you. I've been trying to figure out how to explain it without sounding like a **** and you've summed up everything I've been trying to say.
I'm not sure what to do at this point, seeing as I have no idea when the new models are supposedly coming out or when the stores would even have them in stock. Is my best bet just to return the phone outright, cancel my contract and wait? Think I'll get hit by a restocking fee?

I for one can praise Sprint's 30 day money back. *2 people were excellent and politely answered all my questions. Also the Sprint store was excellent as well. I just walked in with my Evo, box, and receipt and told them that I would like to cancel. Employee took my phone and started processing my request No Questions Asked. During the process she just politely asked me as to why I was returning, I just told her that I wasn't getting 4G at my home. I got a full refund and she even offered to return the Silicon case I had bought from Sprint. Now that is customer service. Got a full refund (no restocking fee because she said my phone was defective), full refund on my silicon case and I didn't even have the charger for my phone. Could of easily kept the red battery and 8GB mSD card..
Sprint is awesome. I was wondering the same thing as well. If I cancel and get it again in a few days will it matter? If not I'm getting another Evo asap.

I just realized something as I was gathering all the things that came with my EVO. I think I mailed the original receipt to get my rebate. They should be able to pull up all the information still right?

My situation is a little different. I bought the EVO at full no contract price. I need to exchange it for a new one, but we all know you can't find any in stock. I got mine from sprint.com. They insist on doing an exchange, just so that your 30 days is from the original purchase. But since I payed full price, I'm just gonna pay full price for another device and return the EVO (no exchange). That way, I have 30 days from the new purchase. Surely they should have some EVO's in stock by then. Paying full price, I refuse to settle for a refurb.

dmystic1 said:
My situation is a little different. I bought the EVO at full no contract price. I need to exchange it for a new one, but we all know you can't find any in stock. I got mine from sprint.com. They insist on doing an exchange, just so that your 30 days is from the original purchase. But since I payed full price, I'm just gonna pay full price for another device and return the EVO (no exchange). That way, I have 30 days from the new purchase. Surely they should have some EVO's in stock by then. Paying full price, I refuse to settle for a refurb.
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ok, i admittedly have no first hand experience with this, but it is my UNDERSTANDING that you have the 30 days on the first phone, but the second one you are stuck with (unless, of course, you purchase another one outright). like i said, that's just my UNDERSTANDING from speaking with a Sprint rep last year.
and i have to BELIEVE that when the fixed EVOs come in, that Sprint will waive the 30 day window for, let's say, seven days. they've worked so hard to improve their reputation for customer service that it would be silly to wipe out all that hard work and spent money all at once.

There is NO RESTOCKING FEE if you are a new customer within the 30 day trial period.

Need advice regarding 30 days buyer's remorse

I purchased 2 HTC Evo 4G's on June 4th. I still have until July 4th do return/cancel the lines. I'm having those light leaking problems and my GF's phone is lifting at the bottom part of the screen. I ported both numbers from AT&T to Sprint and want to know what the best route would be to get replacements.
My local RS which happened to be the Point of Sale doesn't have any Evo's in stock nor did they know when they will receive any. I was told by a manager that when they receive more stock they will call me to let me know when I can swap out the devices. I don't believe him being that he stated that even if he gets them after the 30 day period it'll be an easy swap. I think I'm setting myself up for failure and they just want me to ride out the 30 day period so they can collect commission.
I called Sprint today and was told that I have the option to return the equipment and get 2 replacement phones (different models) and that I would have to wait for my upgrade to get the Evo's again. Why would I wait a year and a half to upgrade my phones!?
Is there an escalation path so I can have Sprint send me 2 replacements in the mail and I'll send these 2 back? I don't want to go through insurance since I just got the phones and I refuse to pay $200 to get 2 devices shipped to me when I just got the phones.
I'm stuck between a rock and a hard place and need some advice. I asked the rep if I could return the Evo's and use 2 Sprint phones I already own without a contract and she stated that I would still be on a contract. How does this make sense? I thought that if you own the phones there wouldn't be a contract. I hate calling because I get different answers every time and I don't want to be stuck with the bad batches for almost 2 years.

I m in same boat as you
But Sprint is sending me a new one overnite
Just explained that rs and my local corp Sprint store would do nothing
Sent from my Evo on on the Now network from Sprint
oh and duck Apple

Dude how did you get them to send you one if you bought it at Radioshack?

kwajr said:
I m in same boat as you
But Sprint is sending me a new one overnite
Just explained that rs and my local corp Sprint store would do nothing
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
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You bought it at RadioShack and Sprint helped you? I tried this and got turned down.

You do not need to use insurance on a phone for warranty issues. If you are paying for TEP (total equipment protection) you can walk into a sprint repair center (it's important that it's a repair center) and they can go through to see if it's repairable, supposedly they've been taught how to tighten the screen or if they can order a new one for you. It's hit or miss that it could be a refurb but I would raise a stink that you're within 30 days and don't want a refurb but a new phone.

I told them that I went to 3 rs stores and not one would order one for me
Sent from my Evo on on the Now network from Sprint
oh and duck Apple

You should be able to have your account noted at RS that you want a replacement but there are no phones in stock.. RS is mailing me a replacement within the next 5 days,... They can extend the 30 day return period to 90 days if they do not have the item in inventory. Give it a shot.

i woudl escalate within sprints phone customer service. say you need replacemetns or you will cancel and get iphone 4. once you want to cancel tehy will transfer you to retentions whom have all the power to retain you as a customer.
do not trust the radioshack manager. be very weary of being able to do anything outside of 30 days.

I want to return mine too.
How bad does the issue have to be for them to consider replacing it?\There is also a bright spot on the phone that is very obvious on a white/light background, it kind of bothers me. I bought from Sprint.

gqstatus0685 said:
I purchased 2 HTC Evo 4G's on June 4th. I still have until July 4th do return/cancel the lines. I'm having those light leaking problems and my GF's phone is lifting at the bottom part of the screen. I ported both numbers from AT&T to Sprint and want to know what the best route would be to get replacements.
My local RS which happened to be the Point of Sale doesn't have any Evo's in stock nor did they know when they will receive any. I was told by a manager that when they receive more stock they will call me to let me know when I can swap out the devices. I don't believe him being that he stated that even if he gets them after the 30 day period it'll be an easy swap. I think I'm setting myself up for failure and they just want me to ride out the 30 day period so they can collect commission.
I called Sprint today and was told that I have the option to return the equipment and get 2 replacement phones (different models) and that I would have to wait for my upgrade to get the Evo's again. Why would I wait a year and a half to upgrade my phones!?
Is there an escalation path so I can have Sprint send me 2 replacements in the mail and I'll send these 2 back? I don't want to go through insurance since I just got the phones and I refuse to pay $200 to get 2 devices shipped to me when I just got the phones.
I'm stuck between a rock and a hard place and need some advice. I asked the rep if I could return the Evo's and use 2 Sprint phones I already own without a contract and she stated that I would still be on a contract. How does this make sense? I thought that if you own the phones there wouldn't be a contract. I hate calling because I get different answers every time and I don't want to be stuck with the bad batches for almost 2 years.
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RS can order replacements for you right now. No need to wait. Go in and ask, and if they claim they cant, call the district office number that's posted in their store. Easy-Peasy.

bob13bob said:
i woudl escalate within sprints phone customer service. say you need replacemetns or you will cancel and get iphone 4. once you want to cancel tehy will transfer you to retentions whom have all the power to retain you as a customer.
do not trust the radioshack manager. be very weary of being able to do anything outside of 30 days.
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It's no different for us swapping the bad ones after 30 days, especially with the known inventory shortage. And if the guy says he'll do it, there's no reason not to trust him. The negative attitudes towards store workers is effing annoying.

Bp3dots said:
It's no different for us swapping the bad ones after 30 days, especially with the known inventory shortage. And if the guy says he'll do it, there's no reason not to trust him. The negative attitudes towards store workers is effing annoying.
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actually, expand that to all front line workers. i don't know if it's because they're not knowledgeable, lazy, or downright malicious, but they are always making promises that never materialize.
what i would do is email sprint customer care... they will write you back and then you will have something in writing... safest way to go about doing this. as a backup plan, sign up for TEP... worse comes to worst you'll at least be able to commit insurance fraud, drop $100 and get a new device.

Buy your Bell Mobility Phones from BestBuy...not Bell store

if you buy from Bell stores, you have up to 14 days or 30 mins of talk time to return (whatever comes first)...but at bestbuy, its just 14 days, regardless of talk time.

hum now it's confusing.
I went to Best Buy 1 week ago, and I was told the return policy is 14 days or 14 minutes of (Bell) phone service / communication, whichever comes first.
And yesterday I went to Best Buy again, and this time bought the Galaxy S (no contract) and I was told that the return policy is within 30 days?!

i'm too getting different answers everytime i ask, it seems like they can't make up their mind which warranty policy to the phone

That's why I didn't mess around when I couldn't get my phone into recovery. Wasn't going to chance going over 30mins of air time while waiting to see what the resolution would be. I'll take my $499+tax back please

Price Match G2 Policies

Hey guys, just looking for some information on policies regarding price matching/returning a phone for the g2.
I purchased from radio shack about 10 days ago with a new contract. To my disappointment, I found that costco is offering it for much less. If I return the phone to Radio Shack, will I be eligible to get the new contract price at costco? Will Radio Shack or Costco require me to terminate my new contract in order to switch over to costco within the remorse period? I talked to a sales rep at costco and he wasn't exactly sure. I will be going to RS later today but just thought I would get some advice from people before doing so. It turns out RS doesn't price match which gives me even more reason not to do business with them in the future. I'm shocked that they don't see it as necessary to their business to price match in order to keep customers like me who will often find better deals. They have hundreds to lose without price match, less than 100 to lose otherwise...Thanks in advance.

T-Mobile told me that even if they (or wherever you bought it) allow you to return it (Within your remorse period or whatever) it will probably not give you your upgrade back. However if you created a new contract all together I'm not sure. They did also tell me to be careful about indirect dealers as their contracts can be more stringent than t-mobile's are.

Adam5400 said:
T-Mobile told me that even if they (or wherever you bought it) allow you to return it (Within your remorse period or whatever) it will probably not give you your upgrade back.
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When I returned my G2s under the buyer's remorse period, the Retentions agent made sure the upgrade eligibility on both lines was reset. She then confirmed we haven't done a handset upgrade through T-Mobile in over 4 years now.

you have 14 days to cancel you contract and return your phone. you should not have any problems in doing that.
i got mine at costco, and was thinking about returning it, and geting it from T-mobile store (don't ask why ), they told me that could be done with no problem.

I know I can return it after 14 days. My question is, if I purchased and returned from one store then decided to purchase the phone from another company, will I have to sign up for a new contract all together? Or does t-mobile hold on to the new contract I created and still give me the new contract price?

when you return it, cancel everything. so then you go to costco as a brand new customer and get the phone for $150 - mail in rebate, + bluetooth and other crap.

Also, i got mine at costco a week ago at $200, so i had to go back and be there for 2 hours, for them to figure out how i can get my $100 back. So i had to kinda return it and buy my phone back.
Just saying, if anyone is in the same situation like i was. Costco people are willing to give you your $100 back!

spovat said:
My question is, if I purchased and returned from one store then decided to purchase the phone from another company, will I have to sign up for a new contract all together?
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You shouldn't have to. When you returned your phone, everything (upgrade eligibility and rate plan) should be reset to what you had previously before you upgraded.
After returning my G2s, the rep confirmed my upgrade eligibility was reset back to 2006 and my rate plan I was on previously expired in 2008.

pseudoswede said:
You shouldn't have to. When you returned your phone, everything (upgrade eligibility and rate plan) should be reset to what you had previously before you upgraded.
After returning my G2s, the rep confirmed my upgrade eligibility was reset back to 2006 and my rate plan I was on previously expired in 2008.
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You have to specifically speak to loyalty to get that done though, regular reps cannot reset you upgrade like that (They can only make a note on your account). I.E. If you return it, you will have to speak to loyalty to get your upgrade through an indirect dealer, however you can speak to a regular rep and you can then order from T-Mobile. The rep didn't tell me it was impossible to get your upgrade back and then use it through an indirect dealer, just that they were having some trouble with that.

There is actually no way to reset upgrade contract eligibility. Even retention can only note the account. Due to system limitations once an upgrade is processed there is no way to make the system say eligible. The price will have to be overridden by care or retention. Retail stores will not be able to match the full discount again without talking a loss until 22 months have passed again. It sux for everyone but its the only way for now.
Sent from my T-Mobile G2 using XDA App

30 days or so to reset eligibility for 3rd party providers
I had returned a vibrant to a t-mobile store, after failing to obtain an extension on the buyers remorse (gps, retarded file system requiring lag fix, lack of HSPA+, etc)....At the time I was told that my eligibility was correctly reset, etc but online it was clear that my eligibility was not reset...Loyalty told me that it takes at least a month for the eligibility to be available to third party suppliers, and that only customer service (or a store talking to customer service) could override the price before that time....This created a mess with third party sources....Thanks T-mobile....These onerous business practices and policies of T-mobile do not foster customer trust or goodwill, in fact quite the opposite...
I will be keeping the G2, and pray that full root is achieved soon....temp-root is ok for wireless tethering, etc; but not for optimized ROMS....(I can't believe how much smoother the unit seems to run when comparised to galaxy s)

yea u will have to cancel it. but what i was thinking about was, what if you went ahead and opened the new account with costco while ur radio shack created account was still open, then instead of clicking new contract, you click, use existing number (which would automatically force close or cancel your radio shack account) then go return your radio shack phone so you dont get billed for it and keep your number. lol i wonder if that would work hmmmmm....

Thanks T-mobile for your arrogance ....
Thanks T-mobile for your arrogance .... I want to say, this happening to me too.
I will never forget, how you treat me, and never trust T-Mobile in future

Best Buy return policy-Past 15 days

I purchased a Galaxy Tab on 12/27/10. It's my understanding I had 15 days to return the device. At this point, does anyone know if Best Buy would accept a return with a re-stock fee, or am I SOL?
THanks
John

Sorry I can't help.
John , I would just go and see what they say. However, I have not had good success getting electronic retailers to break their policies.
I was literally about to head to ATT to return mine when I saw this thread. I was told when I bought the tab that it was a 30 day return policy. I asked.
Just looked at the receipt and it clearly states that its a 14 day return policy unless you get a contract, which I didn't do. Oh well, I should have read it when I bought it.

Best Buy dropped their Restocking fee policy around christmas. You'll be fine. Just hurry up.

If you happen to be in California, retailers are required to offer a 30 day return policy on electronics (including phones) regardless of what the typical company policy is.
Nevermind, i see your in Ohio...

Was able to return my Galaxy Tab to Best Buy today after 29 days. I felt lucky since their online policy is 14 days.
I returned because of the lack of love, the lack of updates, and the rumors of newer tabs on the way.