Since we have this '30 day, if you don't like it. return it' thing, I planned on returning mine just for the simple fact that I want one that was built better (minor glass separation/light leakage/etc). My question is, does Sprint monitor this and make notes on your account?
I'm a new customer coming from AT&T, and after my discounts they don't really make too much off me and I heard the more money you spend the more they're willing to be flexible. I know AT&T had a red to green meter in terms of how much 'trouble' a customer was based on how much they get every month and what they've done for you, does Sprint do the same thing?
PS: Does anyone even know what the meter is supposed to tell the workers who see it? Be nicer? Be meaner?
PS: Anyone have any clue when the new shipments come? Every store in a 50 mile radius of me is sold out and clueless.
Nah I don't think they do...You will have to pay a restocking fee though (about $35)
If its defective, they will exchange it. No reason for your mystery meter to be involved.
Well when I talked to SCS (*2), they said that the people at the store would be the final judge on it and I get the feeling that they won't agree that my leak leakage and screen separation is enough to be considered a defect. The girl I talked to said it was only cosmetic so they wouldn't just exchange it.
After reading posts, it seems like every different person you talk to says something different. Such a pain that they don't have a set procedure for something like this.
tell them you'll return it and go purchase it somewhere else.
They'll exchange it easily if you're within your 30-day window. Just go ahead and check it out.
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
PoisonWolf said:
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
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Click to collapse
+10000000 you are the winner sir, haha.
PoisonWolf said:
Just tell them, why the ****-would-anyone pay so much to get locked into a 2-year contract to get anything less than a perfect phone (cosmetic & hardware wise)? Ask them if they would buy a brand new car with dings and dents on it. I mean, it's only cosmetic right? I'm sure the car drives fine.
And then see what the manager says.
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Click to collapse
Thank you. I've been trying to figure out how to explain it without sounding like a **** and you've summed up everything I've been trying to say.
I'm not sure what to do at this point, seeing as I have no idea when the new models are supposedly coming out or when the stores would even have them in stock. Is my best bet just to return the phone outright, cancel my contract and wait? Think I'll get hit by a restocking fee?
I for one can praise Sprint's 30 day money back. *2 people were excellent and politely answered all my questions. Also the Sprint store was excellent as well. I just walked in with my Evo, box, and receipt and told them that I would like to cancel. Employee took my phone and started processing my request No Questions Asked. During the process she just politely asked me as to why I was returning, I just told her that I wasn't getting 4G at my home. I got a full refund and she even offered to return the Silicon case I had bought from Sprint. Now that is customer service. Got a full refund (no restocking fee because she said my phone was defective), full refund on my silicon case and I didn't even have the charger for my phone. Could of easily kept the red battery and 8GB mSD card..
Sprint is awesome. I was wondering the same thing as well. If I cancel and get it again in a few days will it matter? If not I'm getting another Evo asap.
I just realized something as I was gathering all the things that came with my EVO. I think I mailed the original receipt to get my rebate. They should be able to pull up all the information still right?
My situation is a little different. I bought the EVO at full no contract price. I need to exchange it for a new one, but we all know you can't find any in stock. I got mine from sprint.com. They insist on doing an exchange, just so that your 30 days is from the original purchase. But since I payed full price, I'm just gonna pay full price for another device and return the EVO (no exchange). That way, I have 30 days from the new purchase. Surely they should have some EVO's in stock by then. Paying full price, I refuse to settle for a refurb.
dmystic1 said:
My situation is a little different. I bought the EVO at full no contract price. I need to exchange it for a new one, but we all know you can't find any in stock. I got mine from sprint.com. They insist on doing an exchange, just so that your 30 days is from the original purchase. But since I payed full price, I'm just gonna pay full price for another device and return the EVO (no exchange). That way, I have 30 days from the new purchase. Surely they should have some EVO's in stock by then. Paying full price, I refuse to settle for a refurb.
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ok, i admittedly have no first hand experience with this, but it is my UNDERSTANDING that you have the 30 days on the first phone, but the second one you are stuck with (unless, of course, you purchase another one outright). like i said, that's just my UNDERSTANDING from speaking with a Sprint rep last year.
and i have to BELIEVE that when the fixed EVOs come in, that Sprint will waive the 30 day window for, let's say, seven days. they've worked so hard to improve their reputation for customer service that it would be silly to wipe out all that hard work and spent money all at once.
There is NO RESTOCKING FEE if you are a new customer within the 30 day trial period.
Related
Quick question I will try to make the story short i accidently drop'd my evo actually it slipped out of my pocket getting out of my car and hitted the concrete face down, yup completly shattered screen.
I went to sprint to see if i could do something with the 30 days warranty but no luck, instead they helped me file a claim with Asurion, i already recieved the new refurb phone from Asurion (excelent shape) and no screen separation issue like the brand new i had from sprint.
I also recieved a battery with that phone not the original red that comes with the evo, a black one that says htc innovation on the back, i will keep the red one, buut my question is Can i keep both batteries and send my old phone without battery, or will i get charged for this
anyone has experience with asurion and doing this??
When I had blackberry'e I had more batteries and chargers than I would ever need.
Don't quote me but Asurion has never given me any flak over hanging on to batteries, chargers, headphones, pretty much anything but the actual phone.
My family has always kept the batteries. They can't do anything with used batteries, so don't worry about it, the one that is in it is probably a 1500mAh for a touch pro 2, OEM.
You can keep the battery, all they care about is the phone. Batteries are considered expendables. Even a warranty swap through Sprint, all they want is the phone returned.
Consider this as well if you don't believe me: Had you lost the phone, or it was stolen, you would file the claim, still pay the same deductible, and they would still send you the replacement phone and battery.
Yup everyone is right, you can keep the battery. Hopefully that makes your $100 deductible you just paid sting a bit less.
In my last saurian claim the pamphlet said specifically to not return the battery. I think the fact that batteries can catch fire and explode if shorted puts them in a hazardous category and must be declared to the post office and charged accordingly.
That statement is just my thought on the matter. Don't quote me on it's integrity.
donatom3 said:
Yup everyone is right, you can keep the battery. Hopefully that makes your $100 deductible you just paid sting a bit less.
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Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
Same here I usually keep all accesories n have never .received any question ir a raised eye brow in my direction. Oh and the phone does not cost 200 as far as price goes that's based on retail price. So your only paying a fraction of what the phone costs.
When I filed a claim for my blackberry, I wasn't sure about keeping the battery or not, so I called them and asked. They wanted me to keep the battery. They said that if I sent the battery back with the phone and it would happen to leak/explode/do bad stuff, it would be on them, so they ask people to not send the battery.
The card that came with the new phone should say something on it like "send only the device. Do not send any accessories, i.e. batteries, chargers, cords".
Plancy said:
Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
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You are paying 1/5th of what the phone costs not half. You paid $200 subsidized for the phone. Break your phone tomorrow go to sprint to buy a replacement and you'll be paying $500.
Plancy said:
Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
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Click to collapse
I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
mrono said:
I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
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Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
Plancy said:
Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
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Just don't buy any other smart phone, you be in the exact same boat.
Low cell phone prices are only available because they are subsidized by your carrier, which in turn locks you into a contract to get their subsidization back. Minus insurance you will pay full non-subsidized price for any phone with any carrier.
I thought it said on the return envelope not to include the cables, charger, battery, or any of that crap. With that said I have always kept the battery. One word of advise:
Take to the phone to the post office and get a certificate of mailing. This proves you mailed the device just encase the insurance try to claim they never got it. Then it will be between them and the post office. You cannot send it back with tracking because they send it to a PO Box and the phone can't be tracked. NICE I know. My mom sent one back no certificate and they claimed they never got it. My mom is not a thief so it must of got lost. Just like in the song.. I most of got lost.. most of got lost.... anyway you know the song.
danknee said:
Just don't buy any other smart phone, you be in the exact same boat.
Low cell phone prices are only available because they are subsidized by your carrier, which in turn locks you into a contract to get their subsidization back. Minus insurance you will pay full non-subsidized price for any phone with any carrier.
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Family of 5, we've been with Sprint for 11 years, they're not locking me into anything, we're paying low for the plan we have. I started a new line to get this phone, I just hope I can get one without the cosmetic defects.
mrono said:
I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
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Click to collapse
Nope you can get new or refurbished by either insurance or warranty replacment. I've gotten both so I know.
Plancy said:
Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
Click to expand...
Click to collapse
Like I was saying, there is no deductible for manufacturer defects.
You only pay a deductible IF
1. There is physical damage to the phone (cracked screen, you shot it with a gun whatever)
2. Water Damage (Don't take it swimming with you)
3. Loss or Theft
So if the phone stopped working 3 months from now because you have TEP you can walk into a sprint repair center (again it has to be a repair center) go to the counter tell them your problem. They will test it where to see if they can fix it or not, if the problem actually exists, and to make sure it's not because of physical or water damage. Once you meet those requirements they order a replacement phone and if you went early enough in the day you generally will have it the next business day. You will either get a refurbished or brand new phone depending on what's in stock. I have no problems with refurbs they've always looked brand new, of course I agree in the first 30 days you should never get a refurb. All that without a deductible paid.
donatom3 said:
Nope you can get new or refurbished by either insurance or warranty replacment. I've gotten both so I know.
Like I was saying, there is no deductible for manufacturer defects.
You only pay a deductible IF
1. There is physical damage to the phone (cracked screen, you shot it with a gun whatever)
2. Water Damage (Don't take it swimming with you)
3. Loss or Theft
So if the phone stopped working 3 months from now because you have TEP you can walk into a sprint repair center (again it has to be a repair center) go to the counter tell them your problem. They will test it where to see if they can fix it or not, if the problem actually exists, and to make sure it's not because of physical or water damage. Once you meet those requirements they order a replacement phone and if you went early enough in the day you generally will have it the next business day. You will either get a refurbished or brand new phone depending on what's in stock. I have no problems with refurbs they've always looked brand new, of course I agree in the first 30 days you should never get a refurb. All that without a deductible paid.
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Yeah, a refurb phone is fine just as long as it doesn't cost me $100, 0 cosmetic defects would be nice too. I have never handle the phone badly but I noticed scratches on the kickstand, and I have never slid the phone on any surface. Hope this does not void the replacement policy, that would be ridiculous.
I'm new to getting a new phone, I've had only hand me downs(2 of them) up until the Evo.
thanx for all the reply's after reading some tiny letters on the envelope I confirmed that i need to stay with the battery.
anyways yes I didn't like the idea of the insurance paying $7 monthly + 100 deductible, so when i got the phone i did not add the insurance i always threat smart phones like babies to the point that I don't even put my phone, even with the sprint gel skin on hard surfaces without a shirt or whatever i can find.
but yes even if you carry your phone on a bubble accidents can happen and it happened to me sadly, almost cried. I called added the insurance and waited few days and claimed. I didn't care to much holding a cmda phone with a shattered screen so reported the truth phone broke.
I was hoping for a brand new evo, but I am satisfied with the refurb one Its in perfect condition and like i said not even the one i got from radio shack was in this condition because it had screen separation issue.
I am pretty sure this refurnished phones get through a very strict inspection before going out in the market again, and from what i can think of its more rigid than the one on brand new phones lol.
I am pretty sure and believe me i tried almost everything to get a new one with the 30 day guarantee, but not sure maybe is different in the states, but 30 days warranty will only cover manufacturer defects (fabrication) like the screen sep or something like that and maybe it can happen but it will be very hard for a screen get completely shattered for itself, unless maybe battery exploded or something. and still.
thanx zone23 that's a good idea i was wondering about that but didn't knew about mail certificates. I will be doing that tomorrow.
I purchased 2 HTC Evo 4G's on June 4th. I still have until July 4th do return/cancel the lines. I'm having those light leaking problems and my GF's phone is lifting at the bottom part of the screen. I ported both numbers from AT&T to Sprint and want to know what the best route would be to get replacements.
My local RS which happened to be the Point of Sale doesn't have any Evo's in stock nor did they know when they will receive any. I was told by a manager that when they receive more stock they will call me to let me know when I can swap out the devices. I don't believe him being that he stated that even if he gets them after the 30 day period it'll be an easy swap. I think I'm setting myself up for failure and they just want me to ride out the 30 day period so they can collect commission.
I called Sprint today and was told that I have the option to return the equipment and get 2 replacement phones (different models) and that I would have to wait for my upgrade to get the Evo's again. Why would I wait a year and a half to upgrade my phones!?
Is there an escalation path so I can have Sprint send me 2 replacements in the mail and I'll send these 2 back? I don't want to go through insurance since I just got the phones and I refuse to pay $200 to get 2 devices shipped to me when I just got the phones.
I'm stuck between a rock and a hard place and need some advice. I asked the rep if I could return the Evo's and use 2 Sprint phones I already own without a contract and she stated that I would still be on a contract. How does this make sense? I thought that if you own the phones there wouldn't be a contract. I hate calling because I get different answers every time and I don't want to be stuck with the bad batches for almost 2 years.
I m in same boat as you
But Sprint is sending me a new one overnite
Just explained that rs and my local corp Sprint store would do nothing
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Dude how did you get them to send you one if you bought it at Radioshack?
kwajr said:
I m in same boat as you
But Sprint is sending me a new one overnite
Just explained that rs and my local corp Sprint store would do nothing
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
Click to expand...
Click to collapse
You bought it at RadioShack and Sprint helped you? I tried this and got turned down.
You do not need to use insurance on a phone for warranty issues. If you are paying for TEP (total equipment protection) you can walk into a sprint repair center (it's important that it's a repair center) and they can go through to see if it's repairable, supposedly they've been taught how to tighten the screen or if they can order a new one for you. It's hit or miss that it could be a refurb but I would raise a stink that you're within 30 days and don't want a refurb but a new phone.
I told them that I went to 3 rs stores and not one would order one for me
Sent from my Evo on on the Now network from Sprint
oh and duck Apple
You should be able to have your account noted at RS that you want a replacement but there are no phones in stock.. RS is mailing me a replacement within the next 5 days,... They can extend the 30 day return period to 90 days if they do not have the item in inventory. Give it a shot.
i woudl escalate within sprints phone customer service. say you need replacemetns or you will cancel and get iphone 4. once you want to cancel tehy will transfer you to retentions whom have all the power to retain you as a customer.
do not trust the radioshack manager. be very weary of being able to do anything outside of 30 days.
I want to return mine too.
How bad does the issue have to be for them to consider replacing it?\There is also a bright spot on the phone that is very obvious on a white/light background, it kind of bothers me. I bought from Sprint.
gqstatus0685 said:
I purchased 2 HTC Evo 4G's on June 4th. I still have until July 4th do return/cancel the lines. I'm having those light leaking problems and my GF's phone is lifting at the bottom part of the screen. I ported both numbers from AT&T to Sprint and want to know what the best route would be to get replacements.
My local RS which happened to be the Point of Sale doesn't have any Evo's in stock nor did they know when they will receive any. I was told by a manager that when they receive more stock they will call me to let me know when I can swap out the devices. I don't believe him being that he stated that even if he gets them after the 30 day period it'll be an easy swap. I think I'm setting myself up for failure and they just want me to ride out the 30 day period so they can collect commission.
I called Sprint today and was told that I have the option to return the equipment and get 2 replacement phones (different models) and that I would have to wait for my upgrade to get the Evo's again. Why would I wait a year and a half to upgrade my phones!?
Is there an escalation path so I can have Sprint send me 2 replacements in the mail and I'll send these 2 back? I don't want to go through insurance since I just got the phones and I refuse to pay $200 to get 2 devices shipped to me when I just got the phones.
I'm stuck between a rock and a hard place and need some advice. I asked the rep if I could return the Evo's and use 2 Sprint phones I already own without a contract and she stated that I would still be on a contract. How does this make sense? I thought that if you own the phones there wouldn't be a contract. I hate calling because I get different answers every time and I don't want to be stuck with the bad batches for almost 2 years.
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Click to collapse
RS can order replacements for you right now. No need to wait. Go in and ask, and if they claim they cant, call the district office number that's posted in their store. Easy-Peasy.
bob13bob said:
i woudl escalate within sprints phone customer service. say you need replacemetns or you will cancel and get iphone 4. once you want to cancel tehy will transfer you to retentions whom have all the power to retain you as a customer.
do not trust the radioshack manager. be very weary of being able to do anything outside of 30 days.
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Click to collapse
It's no different for us swapping the bad ones after 30 days, especially with the known inventory shortage. And if the guy says he'll do it, there's no reason not to trust him. The negative attitudes towards store workers is effing annoying.
Bp3dots said:
It's no different for us swapping the bad ones after 30 days, especially with the known inventory shortage. And if the guy says he'll do it, there's no reason not to trust him. The negative attitudes towards store workers is effing annoying.
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Click to collapse
actually, expand that to all front line workers. i don't know if it's because they're not knowledgeable, lazy, or downright malicious, but they are always making promises that never materialize.
what i would do is email sprint customer care... they will write you back and then you will have something in writing... safest way to go about doing this. as a backup plan, sign up for TEP... worse comes to worst you'll at least be able to commit insurance fraud, drop $100 and get a new device.
I don't get paid until the 2nd. That is when I'll get my Epic. Will the price drop any more than 199.99 you guys think? The trend of the other 2 Galaxies on the other carriers have gone down to 1 cent.
If I buy from Amazon, and it goes down in price within a few days or a week, will Amazon honor a price adjustment? Because if they didn't, can't I just get a refund and then order it again, but just to save the trouble, they will give me a "price adjustment" like any other store, right? Anyone familiar with Amazon return policy? I just want to know, I'll probably research it myself, but its almost certain I'll buy from Amazon, since its the lowest price around.
Also, do they charge the tax? At the Sprint store they charge you the tax of the original price of $500, can I avoid the tax or just be taxed off the 199.99 price? Anyone familiar with purchasing on Amazon please help me with these questions, thanks, and hope all you early birds come on here to notify us of any major issues, etc.
As you can tell, I'm very tight on money, but I can afford the monthly cost of owning the Epic, are there any other ways to save money? One of the 3rd party local Sprint stores told me they can get me 25% off my bill every month for the duration of my contract. How do they do it? Is it a PROMO code they run into the system when I go through them? Is it possible to get this promotion myself through Amazon? Anyone know? Thanks.
Have a good weekend
The price might drop after the release. However since the epic appears to be shipping a few weeks after release I suspect the price won't drop for at least a month or 2. Even if it did, you cannot return and rebuy the phone. This is because if you returned the phone you would need to return it, cancel your sprint contract, and then restart. However there is a 90 day waiting period after canceling before you would be eligible for the new contract phone prices.
As for tax, they don't seem to charge it in many states. However phones may be different. I am not 100% sure on this.
Also I don't know what 25% discount they were refering to for you. Most of those are employer discounts. e.g. teachers get 15% off monthly, sears employees get 25% off, etc. If you are a student you can get 15 or 25% off through studentrate.com and they are still taking phone preorders and though the up front cost isn't amazing, the overall price is $175 for the phone and you get a free car charger or invisible shield I think.
so are you saying if i order thru amazon they won't ship it to me RIGHT AWAY?! Oh gosh, thats a bummer, you're saying I have to wait a few weeks? What about studentrate.com? Are they shipping right away once it hits the 31st??
ben7337 said:
The price might drop after the release. However since the epic appears to be shipping a few weeks after release I suspect the price won't drop for at least a month or 2. Even if it did, you cannot return and rebuy the phone. This is because if you returned the phone you would need to return it, cancel your sprint contract, and then restart. However there is a 90 day waiting period after canceling before you would be eligible for the new contract phone prices.
As for tax, they don't seem to charge it in many states. However phones may be different. I am not 100% sure on this.
Also I don't know what 25% discount they were refering to for you. Most of those are employer discounts. e.g. teachers get 15% off monthly, sears employees get 25% off, etc. If you are a student you can get 15 or 25% off through studentrate.com and they are still taking phone preorders and though the up front cost isn't amazing, the overall price is $175 for the phone and you get a free car charger or invisible shield I think.
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This is false, there is a zero day policy for returning equipt dropping a line and opening up a new line with the same phone I did it about 3 weeks after I got my Evo and got another Evo from a different store since the manager at a Shack wanted to be a douche and not swap out my Evo when it clearly had screen separation issues. I cancelled the whole darn thing and there was nothing he could do about it then got my money back went into a different store and got a new Evo and another line activated at full discount.
ForrelZ said:
This is false, there is a zero day policy for returning equipt dropping a line and opening up a new line with the same phone I did it about 3 weeks after I got my Evo and got another Evo from a different store since the manager at a Shack wanted to be a douche and not swap out my Evo when it clearly had screen separation issues. I cancelled the whole darn thing and there was nothing he could do about it then got my money back went into a different store and got a new Evo and another line activated at full discount.
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That's odd. Entropism I believe, who claims to have been a sprint repair technician and is now a sprint sales consultant said there is a 90 day wait, and the wait it tied to your SSN for when they do a credit check, so if you had a contract with sprint and cancelled it, you'd have to wait 90 days for the full new customer discount. Oh well, the internet is full is misinformation.
ben7337 said:
That's odd. Entropism I believe, who claims to have been a sprint repair technician and is now a sprint sales consultant said there is a 90 day wait, and the wait it tied to your SSN for when they do a credit check, so if you had a contract with sprint and cancelled it, you'd have to wait 90 days for the full new customer discount. Oh well, the internet is full is misinformation.
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Maybe that only applies to people who have been with sprint 30 days or longer. I don't think they would refuse someone who is brand new because they cancelled their initial contract for whatever reason.
Sent from a FRESH EVO using xda app
When I cancelled my Evo in mid-July, I told the Sprint representative handling the cancellation that I was going to wait for the Epic, and specifically asked if the cancellation would be held against me, and he said not at all.
I guess I'll find out for sure on Tuesday!
My guess is that if there is such a rule, it applies to cancellations outside of 30 days while on contract, and perhaps to cancellations off contract as well. In either case, it would appear that the way to get around that is to open the new line first, then cancel the old one. Surely they can't retroactively change the price of the device once you've purchased it, right!
does anyone know if asurion (tmobile insurance for 6.99) will replace my "lost" hd2 with a newer phone or are they still offering hd2's. i heard they were discontinued.
i wouldnt mind getting a g2x lol. not likely but that would make me very happy.
oh and if it makes a difference i am in the u.s.
I just claimed a real lost HD2 about a week ago and got an HD2 in the mail the next day, so you can't scam them yet (although honestly I personally would feel like a slimeball trying to scam a phone like that, pretty much admitting you can't get one thru honest means)
edit: I wouldn't trade an HTC for an LG anyways, even if it is Dual-Core.
As long as they are still offering the HD2, which they are check the website, all you will get from a insurance claim is another HD2. I think you will still have to pay a hundred bucks to get the device though. But heyca hundred bucks for a HD2, you can not beat that.
$130 .
orangekid said:
$130 .
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They must have went up on it seems I bought my HD2. I was told $100 to replace my HD2 with the insurance, which I do have. But hey $130 is still not bad.
its horrible to see how fast the hd2 lost value. if im lucky i can get 200 on craigslist. it was like this like 3-4 months after the phone came out. even luckier is how it hasnt gone down since then.
i guess im waiting for the sensation
most likely 3 months away
I'm not sure what experiences other people have had with asurion, but mine sucked. Filed my claim and paid accordingly (which took 24 hours to actually process) then they stated the phone was shipped out "next day" , however not providing a tracking number. Finally 2 days later providing a tracking number, no update whatsoever regarding it until I called it in. Then they tell me there was a "problem" with my shipment and that they're going to order a replacement phone for me the same day.
Had a very bad experience with Asurion, so no more phone insurance
Agreed. Asurion isn't worth it. yes, $130 to replace the phone. Except, I've had T-Mobile for 6 years, and been paying $6.99/month on two lines and have never had a reason to use it till recent. Which is to say, I've paid $500 into the service, and still had to pay $130 "desposit fee". And they wouldn't do anything to help me, other than charge me to use a service I've paid for. I would have enough money to pay out of pocket for the phone easily if I'd set asside the money myself. Which is what I'm doing as soon as I go and cancel the insurance. Especially as now they're going to start charging $5 to file a claim, as of June. Screw you, Asurion. For doing nothing.
in my area ive never paid over 200 for an hd2. usually around 150. off of cs.
I just cracked my screen, I looked on the tmobile website and there isnt a hd2 new hd2/refurbished for sale...I would pay the deduct if it they would upgrade similar model but if not I might as well get a 40 dollar digitizer replacement on ebay. Anyone know a updated answer on this?
Tis what happened to me. Dropped the phone onto cement, and it landed corner first. Broke the screen. And yeah, T-Mobile and Asurion (the equipment protection company that the insurance goes to) are both out of stock of HD2's now. You'll be stuck getting an HD7. And no other options. Peroid. Trust me, I asked, begged, yelled, etc at them to get me a different phone. Heck, tried to get them to lower or waive the fee, as per previous post in this thread. Honestly, I really do need to file a complaint against Asurion. It's a scam, IMO.
If you love your HD2, and don't mind voiding your warrantly permanently, getting a replacement screen/digitizer is worth the money. $60 at most, which is better than the $130 "replacement" fee for an HD7 instead.
Last month my Tmobile HD2 fell on the cement also and had a broken screen. File with Asurion and i also had to pay a fee of $130. But i received withing 2 days another refurbished HD2. Im surprise how Drashna said that there our of stock of HD2. Drashna im curious but did you received a New or Refurbished HD7 phone?
Let me know if anyone else understands my point or if I am the one that is nuts.
I bought the Dell Venue Pro for $249 with an additional $20 a month added to my cell bill to subsidize the other $250 that the $500 device actually costs.
I have returned 5 of these units and out of no where Dell's customer service (Kapeesh is his name) has started calling me, to inform me that they want to offer me other options since they can't get me a working device.
They want me to send the device back and they will give me back my $250. I explained that that puts me in the hole, because I would still be making payments with the extra $20 a month (which eventually goes in Dell's pocket) for the next year and a half. Further more, since I already have a contract, they will not subsidize a new phone to me. The only comparable phone with T-Mobile is the HD7, which will cost me $499 with this existing contract.
So I explained their 'refunding' the device in the manner of which they speak gives them money, and I get nothing in return, and then have to shell out more money to buy a phone completely outright.
They keep talking to me like I am nuts and that I am trying to double talk them into handing me more money I don't deserve.
Does anyone else understand what I am saying, or am I looking at this incorrectly?
missionsparta said:
Let me know if anyone else understands my point or if I am the one that is nuts.
I bought the Dell Venue Pro for $249 with an additional $20 a month added to my cell bill to subsidize the other $250 that the $500 device actually costs.
I have returned 5 of these units and out of no where Dell's customer service (Kapeesh is his name) has started calling me, to inform me that they want to offer me other options since they can't get me a working device.
They want me to send the device back and they will give me back my $250. I explained that that puts me in the hole, because I would still be making payments with the extra $20 a month (which eventually goes in Dell's pocket) for the next year and a half. Further more, since I already have a contract, they will not subsidize a new phone to me. The only comparable phone with T-Mobile is the HD7, which will cost me $499 with this existing contract.
So I explained their 'refunding' the device in the manner of which they speak gives them money, and I get nothing in return, and then have to shell out more money to buy a phone completely outright.
They keep talking to me like I am nuts and that I am trying to double talk them into handing me more money I don't deserve.
Does anyone else understand what I am saying, or am I looking at this incorrectly?
Click to expand...
Click to collapse
Well, you're defintely not nuts. These are people reading from a script, with no authority to think outside of the script. I am surprised they have gone to this length though.
I've heard the same deal from others, but it was swapping for a HD7, straight up... no extra money, but I think a contract extension was required. Those extra $$ you pay could be hte smartphone fees everyone charges now...so with an HD7 you would have to pay them too.
Maybe you got a new guy who was not reading correctly.
So rather than provide a simple software update Dell is going to refund users money? That says to me they have no clue how to deliver this update, and would rather eat the cost of refunds. Terrible, terrible company.
efjay said:
So rather than provide a simple software update Dell is going to refund users money? That says to me they have no clue how to deliver this update, and would rather eat the cost of refunds. Terrible, terrible company.
Click to expand...
Click to collapse
could be...or, mission is a 5 time replacement person....maybe he falls into some kind of retention program designed to try and boost satisfaction. TMobile and ATT have done this before...so has xBox....never know....
J.D. Powers and Associates....customer satisfaction awards mean alot to these companies....get to use them on TV commercials.....like Subaru
Brother, I'm in the same boat as you. I just got off the phone with them yesterday for a replacement which will be my 5th device. The kicker with this time, they didn't even have the Service Tag in the system for my phone so I was on hold for 45 minutes while he tried to look it up and add it
I was hoping that I could hold out until some 2ng Gen Windows Phones arrived, but its looking more and more unlikely I'll be able to manage. The operator promised me that the VP their sending would have the updated firmware and the device "should not" suffer from the same issues.
This is starting to become a game now. Is there a guniess record for most electronic items returned? So sad
I was at 8 before they would even discuss the topic of a refund and it was only after one of the customer service reps looked at the frequency that I had been given exchanges that he would speak to his manager about it. I am now waiting for their system to be fixed before anything can be processed and was told by one of the reps that I can expect a 30 day period before the refund takes place. This is an absolute nightmare of a phone to deal with in my opinion. Not because of the customer service but the phone is an absolute lemon.
We need to keep the pressure on Dell. More calls, more WP blogs alerted, more posts on twitter. Include @winphonesupport so the problems we have are heard by the WP7 support team.
get some bots to tweet it repeatedly for you...
I am / was in the same boat with dell, and I am jumping ship and trying to cut loose....(sorry to say so, but I have to do it)